ETHICS

“ We are what we think.

All that we are arises with our thoughts.

With our thoughts, we make our world.”

(Buddha)

Our motto is : Here to Serve

Not to sell

Not to help

TO SERVE

All ZENING employees are the brand ambassadors of happiness, joy and serenity.

The core values and virtues that we are placing on the top of our service must be seen and felt inside of the company culture and people.

Guests of ZENING is a service institution with new age philosophy of sharing, caring, giving at its heart.

3 core steps of Service

Step 3. Always give fond cheerful farewell with sincere warm wishes.

Step 2. Always be cheerful, positive and respectful toward guests

Step 1. Know as much as possible about the guests before they enters the resort, let the individual service begins from the booking time. Respect the guests privacy and space but always treat them with genuine warmth and affection.

Create joy and pride in the workplace There are no:• ‘It’s not my job or not problem ‘ ,• ‘It’s not in my competence so I don’t know’,• ‘Delegation of small tasks to others’,• ‘Pretend that something has not happened’.• There is no 'NO'.• There can be no evasion.

We are all responsible towards customers irrespective what our job. We must give cheer, positivity and joy to others by always trying to be positive and cheerful. We should share our problems and concerns with team members, seek help and guidance so we feel good and do not have to pretend to our customers. Never to burden customers with our problems or worries.

Make yourself feel good in the place you are, and get the same feeling from

people, guests, colleagues around. Simple as that.

Each team member is empowered

You are a member of ZENING team. Your constructive opinions are welcome and required to be heard and will be listened to it.

Negative criticism or complaints are not welcome.

Take responsibility and act. When a guest has a problem or needs something special, you should break away from your regular duties to address and resolve the issue.

If you spot a problem with another employee or professional, report it without delay to a senior management team member. Report is instantly because your first loyalty is to your

self, to be true, and to the customer.

There is no hierarchy. There is no bureaucracy. If you find a guest unhappy, if you have a solution, a suggestion and indeed if you have already done something through your own

initiative, tell it to management at first available opportunity.

Never lose a guest

Every instant guest

pacification is the

responsibility of every

employee.

Whoever receives a

complaint will own it, resolve it to the guest's

satisfaction and record it.

☺ Smile! ☺Smile, not because you feel like you are on the stage, do it naturally with your colleagues and guests.

If you smile while no one is around you really mean it. That’s the best reflection of our culture outcome guest can see and appreciate.

Genuine attention

We are not here to help - people visit us for a new experience. We must be attentive to every individual's

need. We do everything within our power to give genuine attention to every individual to provide a

personal service.

Think safety first

Each employee is responsible for creating a safe, secure and accident free environment for all guests and each other.

If you see a guest doing something stupid or dangerous, stop them. Safety is always our first priority.

Be aware of all fire and safety emergency procedures and report any security risk immediately.

Save Energy, Save the Planet

Conserve energy, do not litter, do not waste water, do not use chemicals and preserve

natural gifts.

Not for You?

If you are an aggressive, competitive professional who is driven by ambition of a career or material needs then

ZENING is probably not for you.

ZENING is not just a job - it is a lifestyle. If you have been seeking this lifestyle to immerse yourself in

serving others, working in a sustainable environment, live ethically then ZENING is yours.

Mission & Values

Zening Resorts is more than a business. It is a lifestyle of contentment, harmony and peace. Zening is the process of achieving Zen -personal state of harmony and joy.

As a business we see our goal to deliver joy and peace. Those who join in our mission must embody the goals, values and ethics of Zening in their thought and action. Integrity of this process is as important to us as commercial success of our enterprise.

Each individual at Zening must inspire others – colleagues, friends and customers in the process of Zening.

Mission

Our company is brought together by a common passion for pursuit of happiness, excellence in

service and hospitality.

Our mission is constant indulgence in delivery of joy.

We expect our

employees, collaborators,

volunteers to…

Have common sense

Do their best and get involved

100% in the job that they are

being assigned

Have a very strong sense of responsibility

Show willingness to help their

colleagues when they are in need or when there is

any kind of emergency.

Be honest, upright and trustworthy

We expect our

employees, collaborators,

volunteers to…

Present a situation in terms of a

challenge and come up with at least a solution. We ask

people to focus on the solution rather than the problem.

Focus on a long term solution, rather than a

quick and temporary fix of

a situation, except for an emergency.

Understand, be devoted and

follow our philosophy.

Be environmentally

aware and proactive,

oriented on saving energy, water

and all the other resources

“Yes we can”...

We expect our

employees, collaborators,

volunteers to…

Willingness to speak up about any

behavior that might violate our

Principles – even if it involves your

supervisor.

Openness to challenges about

everything we do, so that we always create the conditions for innovation

Treat others with dignity, respect,

honesty and sensitivity.

Encourage and practice team

work.

“Yes we can”...

Qualities & Virtues we seek

Honesty Hard-workInitiative and

Innovation

Leadership Humility Modesty

Respect Learning Sharing

Giving

Thank you for the attention!

"Give with faith, and never without faith.

Give with dignity. Give with humility. Give with joy.

And give with understanding of the effects of your gift."

(Upanishad)