The European Insurance Fraud SummitWinning the battle against fraudsters: discuss the newest threats and the latest solutions

3rd & 4th november 2015hotel nh amsterdam barbizon Palace, amsterdam

Marketforce’s 3rd Annual Conference

WWW.MArKetForCe.eU.CoM/eUroFrAUD330

roland WoernerGlobalHeadofCounterFraudGIClaimsZurich Insurance Company

richard daviesGlobalFraudControlOfficeraXa Group

Gordon rasbachGlobalFraudManagementLeaderaviva General Insurance

John beadleHeadofCounterFraud&FinancialCrimersa Group

adele sumnerHeadofFraudIntelligence&StrategicDevelopmentrsa Group

Philippe de MingoHeadofFraudUnitaXa spain

This is the only event providing a perspective on insurance fraud from across Europe. Experts in their field will describe how to combat fraud at both the application and claims stage and will give an insight into current trends in the field as well as future developments.

Great opportunity to share experience and to see fraud trendsQualityofSalesteamLeader,InG

Carlos PalosChiefClaimsOfficer-GISpainZurich Insurance Company

anne van doornDirectorFoundation CentralInformation systemThe netherlands

dCI angie rogersHeadoftheInsuranceFraudEnforcementDepartmentCity of London Police

Vera sønsthagenHeadofSIU-norwayGjensidige Forsikring

eArlY reGIstrAtIoN rAtes AvAIlAble

Bookbefore24thJulyto save up to €400

18 sPeAKers

Mark rogersSeniorConsultantFECFraud&CorporateSecurityrabobank Group

simeon asovSeniorOperationalRiskManagementOfficernn bulgaria

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Fraud continues to be a major drain on the profits of insurance companies, with fraudsters deploying new strategies to commit both claims and application fraud. This event represents a unique opportunity to hear from leading insurers across Europe on the latest thinking for detecting and combating these threats.

At this conference you will be given practical advice and insights on dealing with a wide range of fraud types, including online, cross-border, opportunistic, and organised fraud. The latest fraud prevention techniques will also be discussed, covering predictive analytics, collaboration at both a national and European level, online technology, social network and social media analysis, and many more. This will be a great opportunity to network with top level insurance experts from across Europe and discuss how the sector can work together against insurance fraud.

KEy rEasons To aTTEnd

• Discoverthelatest fraud trends from leading experts and hear practical case studies on combating both application and claims fraud

• Gaininsightsonmakingthebest use of staff and data in the fight against fraud

• Hearfromauthoritiesonthefutureofdata privacy rules and how the industry can best work with government against fraudsters

• Discoverthechallenges and opportunities of the move online for insurers

• Connect with insurers from across the industry, from small local insurers to large multinationals

LasT yEar’s aTTEndEEs by sECTor:

Good agenda, but most of all very nice and smart people’ HeadofSIU,GjensidigeForsikring

Very good experience, different countries, different insights BusinessSolutionsConsultant,BaeSystemsDeltica

This event provided a broader, holistic perspective ChiefRiskOfficer,AllianzWorldwideCare

Enlightening to hear how fraud has been tackled in different countries’ HeadofClaimsEurope,Enterprise

Last year’s attendee

breakdown

InsuranceCompanies ComputerServices ProfessionalServices

ClaimsSolutionProvider FinancialAssociations Life Assurance

Re-Insurance

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10 hours OFAntI-FRAUDCOntEnt

Government Other

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09.00 Welcome address by Marketforce

09.05 Chair’sopeningremarks

Fighting fraud in a digital age – a strategic overview

09.10 Prioritising the fight against fraud: a strategic perspective •Doinsurerstakesufficientaccountoffraudinassessing overall risk?•theimpactoffraudonthebottomline:gettingROIfromfraud prevention •Integratingfrauddetectionintothecultureofthecompany: the role of management •Collaboratingtopreventfraudacrosstheinsuranceindustry: next steps Gordon rasbach,GlobalFraudManagementLeader,aviva General Insurance

09.30 outlining the current threats: the fraud landscape today•Whattypesofinsurancefraudarecurrentlygrowingthemost?•Whatarethesimilaritiesbetweeninsurancefraudandthe general crime outlook? •thechangingcriminalprofileoffraudsters:whatsortof person commits insurance fraud? •Wherearetheindustry’smajorweaknessesandareasof progress in fighting fraud?roland Woerner, GlobalHeadofCounterFraudGIClaims,Zurich Insurance Company

09.50 AdvisorySession

10.10 developing the weapons in the anti-fraud arsenal: the evolving responses to fraud

•theadvantagesofmovingonline:newwaysofspotting potential fraud•Howareadvancesinpredictiveanalyticsmakingfraudeasier to detect? •CollaboratingacrossEurope:findingwaystoshare information and data •Liaisingoutsidetheinsuranceindustrytocreateacoordinated anti-fraud strategyrichard davies, GlobalFraudControlOfficer,aXa Group

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PanelDiscussion

assessing threats and responses in the digital world•Online,cross-border,opportunisticororganised:whereare fraud risks increasing?•Whatarethemosteffectivewaysofrespondingtothese threats?•Whichonlinetoolsareprovingmosteffectiveinthefight against fraud? •Howcanyoubestensurestaffhavetheskillstotake advantage of new technology and data? •Whatisthemostefficientwaytotransformsystemsand processes to prevent fraud? •Howcantheindustrybestworkwithregulatorstoallow increased data sharing? roland Woerner, GlobalHeadofCounterFraudGIClaims,Zurich Insurance Company richard davies, GlobalFraudControlOfficer,aXa GroupGordon rasbach, GlobalFraudManagementLeader,aviva General Insurance

11.00 Refreshments

Laying the foundations for effective fraud prevention

11.30

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CaseStudy

Fostering a collaborative anti-fraud culture •Increasingawarenessoffraudthroughouttheorganisation•Ensuringthatclaims,underwritingandfraudteamsworkwell together •Creatingclearpoliciesfordatasharingacrossthebusinesssimeon asov,SeniorOperationalRiskManagementOfficer, nn bulgaria

11.50 supporting anti-fraud procedures: creating the right data framework

•Usinginternaldata:howtobestaccessandexploitwhatyou have •Externaldata:whatdatashouldyougathertobesthelpin fighting fraud? •Linkingdatasetstogether:examiningwaystocollatedatainto a manageable format •Ethicaldatahandling:creatinginternalstandardsfor accessing dataVera sønsthagen, HeadofSIU-norway,Gjensidige Forsikring

12.10 AdvisorySession

12.30

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CaseStudy

building an effective anti-fraud team: training your staff to spot the risks•Adaptingtothegrowthofdata:howtheworkofthefraudteam needs to change •thekeystepsforcreatingastronganti-fraudteam•nurturingtalent:whatnewskillsdofraudteamsrequire?•Decidingwherethefraudteamshouldsitwithinthe organisation americo Costantini, FraudAnalytics,toolsandStrategySpecialist,admiral Group

12.50 Questions 13.05 Lunch

Claims fraud – the shifting European landscape

14.20 The menace of small claims: defending against opportunistic fraudsters

•Lessonsfromthefightagainstwhiplashandotherhard-to- disprove claims •Givingclaimsteamsthetoolstospotfraud:effectively screening and accessing data•Workingwithotherstakeholderstocreateacommonfront against claims fraud•Engagingcustomers:teachingthepublicabouttheproblems created by fraud Carlos Palos, ChiefClaimsOfficer,GISpain, Zurich Insurance Company

14.40 dealing with organised fraud: effective strategies for managing the problem

•Howwidespreadandcostlyisorganisedfraud?•Whataretheuniquesignsoforganisedratherthan opportunistic fraud? •Buildinganationaldefence:involvinginsurers,government and police against fraud Speakertobeconfirmed

15.00 The future is now: unleashing data-driven insight on claims fraud detection

Jeroen Morrenhof, ChiefExecutiveOfficer,FrIss

day 1 - TuEsday 3rd noVEMbEr 2015

The European Insurance Fraud Summit3rd&4thnovember2015|HotelnHAmsterdamBarbizonPalace,Amsterdam

For MorE InForMaTIon, PLEasE VIsIT ThE WEbsITE aT WWW.MarKETForCE.Eu.CoM/EuroFraud

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15.20

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CaseStudy

The Insurance Fraud Enforcement department: insurers and police working together•tracingthedevelopmentofIFED:lessonsforothers•HowIFEDworksinpractice:examplesofsuccess•Movingforward:futureplansforIFEDinthefightagainst organised fraud dCI angie rogers, HeadoftheInsuranceFraudEnforcementDepartment,City of London Police

15.40 Questions

15.55 Refreshments

Coordinating across Europe – sharing information to defeat fraud

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MobilevotingandPanelDiscussion

Mapping the problem of cross-border fraudInthissessiondelegateswillhavetheopportunitytovoteona series of questions regarding cross-border fraud before the panellistsdiscusstheresults.Issuestobecoveredinclude:•Whichinsurancelinehasbeenmostaffectedbycross-border fraud? •Whatareorganisationscurrentlydoingtocombatcross border fraud? •Whatelsecouldbedonetodealwithcross-borderfraud?•Howmuchofanimpacthavedataprotectionruleshadinthe fight against fraud? •HowsuccessfulhastheGreenCardschemebeen?radu Mateescu, Headofforeignclaimsdepartment,EuroinsMarija stanicic, HeadoftheFraudPreventionDepartment,Triglav Vladan Manić, Secretary-General,association of serbian Insurers

17.05

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CaseStudy

Foundation Central Information system: the dutch experience of effective data sharing•WhatlessonshavebeenlearnedbyCISsofar?•WhatgapsremaininCIS’sriskmanagementstrategy?•Shouldriskmanagementbeapurchasabletoolora collaborative effort? •WhatarethenextstepstooptimisedatasharingintheDutch insurance landscape?anne van doorn, Director,Foundation Central Information system

17.25 The impact of European data protection on the insurance industry

InthissessionFabianWillermainfromtheRoyalInstituteforInternationalRelationswilldiscussupcomingchangestoEUdata protection legislation and highlight those areas which will affect the insurance industry and its ability to fight fraud Fabian Willermain, ResearchFellow,royal Institute for International relations

17.45 Questions

17.55 Chair’sclosingremarksandendofdayone,followedby drinks reception in Amsterdam

09.00 Chair’sopeningremarks

underwriting fraud – the new frontier in the fight against fraudsters

09.05

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CaseStudy

Preventing application fraud •Establishingtheextentoftheapplicationfraudproblem•Understandinghowfraudstersfindinformationonline•Creatingapplicationquestionsthatencourageaccurate reporting and full disclosure •Processestospotfraud:givingtheapplicationteamthetools they need Klaus Martin arnesen, FraudManager, dnb skadeforsikring

09.25 AdvisorySession

09.45

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CaseStudy

underwriting in the digital age: the fraud threats•Understandingtheimpactofstraight-throughunderwritingon fraud•trainingtheunderwritingteamtoworkwithnewdigital systems•Moreeffectivelylinkingrelevantclaimsdatatothe underwriting system•Onlineapplications:balancingeaseofaccesswithdefending against fraud Speakertobeconfirmed

10.05 Questions

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Peer-to-PeerDiscussion Perspectives on underwriting fraud: concerns and solutions Inthissession,delegateswilldiscusssomekeyquestionsinthe field of underwriting fraud with others at their table. After fifteen minutes a nominated spokesperson from each table will feedbacktheconclusionsfromthesediscussionstotheChair.Questionscouldinclude:•Howisunderwritingfraudaffectingdifferentinsurancelines?•Howcaninsurancecompaniesencouragehonestyamong applicants?•Whatarethemosteffectivesystemsforcreatingaprotected application process?

10.45 Refreshments

Managing fraud online – the story so far and the vision for the future

11.15

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CaseStudy

The move online: assessing the challenges and opportunities •Identitytheft:howfastisitgrowingandhowfastcanitbe combated? •Howcanonlineformsbedesignedtoeffectivelyflagupfraud?•UsingIPscreeningandreal-timetrackingtocatchfraudsters as they work •Whatnewskillsdofraudteamsneedandhowcanthesebest be acquired? John beadle,HeadofCounterFraudandFinancialCrime,rsa Groupadele sumner, HeadofFraudIntelligence&StrategicDevelopment,rsa Group

11.35 AdvisorySession

day 2 - WEdnEsday 4Th noVEMbEr 2015

For MorE InForMaTIon, PLEasE VIsIT ThE WEbsITE aT WWW.MarKETForCE.Eu.CoM/EuroFraud330

Join the debate on Twitter using the hashtag #fraud15and follow @MarketforceIns

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CaseStudy dealing with new fraud threats: adapting your anti-fraud procedures •Ensuringfrauddetectionprocedurescanbeusedonnew platforms •Dealingwithsecurityholes:protectingdataonopennetworks•Changingprocessesandsystemstoaccommodatemultiple platforms Speakertobeconfirmed

12.15 Questions

Lessons from outside the insurance industry

12.25 The challenges of setting up an international fraud function within a bank

Mark rogers, SeniorConsultantFECFraud&CorporateSecurity,rabobank Group

12.45 AdvisorySession 13.05 Questions

13.10 Lunch

Future trends in tackling insurance fraud – new opportunities

14.25

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CaseStudy using social networks as a method of fraud detection Philippe de Mingo, HeadofFraudUnit,aXa spain

14.45 Tracking cars: the impact on motor insurance•telematics,driverlesscarsandbuilt-incarsystems:the insurance implications •Howcannewdatastreamsbeusedmosteffectively?•Howcanthesenewtechnologiesbeusedinfraudprevention?Speakertobeconfirmed

15.05 The potential of social network analysis •Whatissocialnetworkanalysis?•Howcanbigdatabeusedtomodelcustomerrelationships?•Howcaninsurersusesocialnetworkanalysisinthefight against fraud?Peter Groenewegen, ProfessorofOrganizationSciences,university of amsterdam

15.25 Questions 15.40 Chair’sclosingremarksandendofconference

FRISShas100%focusanddedicationtofraud,riskandcompliance for non-life insurance companies worldwide. FRISShelpsinsurerstoachieveprofitableportfoliogrowthand improve their perception in the market as a trustworthy insurer.FRISSisaready-to-usebusinesssolutionandimprovesthecombinedratioofnon-lifeinsurersupto5%(ROIwithin12months)byidentifyinghighrisksandfraudatquotation,underwriting and claim handling across all private and commercial lines.

theFRISSScore©enablesbetterdecisionssinceitindicatestheriskforeachquotation,policyorclaim.FRISSistheleadingexpertwith45+implementationsworldwide.www.friss.eu

sPonsor:

For MorE InForMaTIon, PLEasE VIsIT ThE WEbsITE aT WWW.MarKETForCE.Eu.CoM/EuroFraud

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The European Insurance Fraud Summit3rd&4thnovember2015|HotelnHAmsterdamBarbizonPalace,Amsterdam

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