G o b e y o n d s u r v i v a l , i n t o m a r k e t l e a d e r s h i p

ForRETAILPOS&

CONTENTS

IntroductionEverest Enterprise Product OverviewSample E-Commerce TemplatesSample Forms and ReportsKey ReportsAdd-on Options*Point-of-Sale AccessoriesEverest “across the enterprise” IllustrationIcode Services: Implementation, Technical Support & Training Feature ListHardware RequirementsCase StudyTestimonials

Copyright © 2002 Icode Inc. All rights reserved. Icode and Everest are trademarks of Icode, Inc. All other trademarks arecopyright of their respective companies. Icode’s Software Products and Service are subject to and bound by an End User LicenseAgreement and Master Services Agreement respectively. Documented features can be misinterpreted by customers as your expectationsof functionality may not be met entirely by Icode’s products. Icode cannot guarantee the performance, usability, and functionalityto your expectation or requirements as such expectation and requirement vary greatly from customer to customer. Therefore, wehighly recommend that you (1) Go through the fully-functional evaluation license CD and demo CD thoroughly (2) Go through aninteractive demo with one of our sales consultants (3) Please obtain the 3rd party add-on product licenses (evaluation/ fully-functional/demos) you may require from the respective companies as available (4) Please install, test, and verify the functionalityto your satisfaction prior to purchasing Icode’s products and services with all your employees, managers, and consultants.

Not so long ago, retail businesses were quite different to what we know them as today. Customerswould walk into a corner store and be handed a package by the owner who knew exactly whatthey took home everyday. They’d hand over some change and walk home – transactioncomplete. One checkout stand, one inventory, one currency, and a customer-base thestoreowner knew by name. Very cozy, very manageable.

Today, with new technology and constantly evolving markets, the game has changedconsiderably. Your retail reality today is most likely multiple stores, credit accounts, Internetshopping, supply chain intricacies, mail order catalogs, online shipping and tracking, RMAsand instant electronic payment. Add to this multi-currency and inventory running into millionsof dollars and it only makes it more complex.

So, what do you do to get on top of it and how do you get there, ahead of your competition?

Today’s answers lie in the ‘right’ technologyGiven this challenging retail landscape, today’s retailers need automation software capableof meshing all possible retail channels, multi-location, delivering timely intelligence all at thesame time. POS systems that need to let you sell anywhere, integrate with everything, andhandle shipping with ease. . . . . And to top it all, if they were seamless, that would definitely help,wouldn’t it?

When software solutions are a dime-a-dozen, it would be wise to know what benefits theyreally deliver. Questions you should then ask: ‘Will it give me quick return on my investment?‘Can it scale up to grow with my expanding business? Has the solution proven in itself in abusiness like mine? Is it secure? Is the system key to my profitability tomorrow? Will it meet myunique retail needs? Does it give my managers clear and objective information for them tomake accurate decisions? Will it impact getting my merchandize to the right place at the righttime?’

Profit from your solution…and moreWhen retailers choose the right software – dollars are streamlined across the board rightdown to the bottom line, gaining them market share and higher ROI’s quickly. Right systemsare increasingly expected to help businesses build loyal customers, improve profitability andoptimize everyday functions.Integrating sales from different venues, handling web receipts, in-store revenues, coping withdelivery issues, varying taxes and inventories.For all this you NEED one consolidated system.

Retail – A business in transition

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Everest Enterprise forRetailThe sky is the limit

Welcome to the revolutionary businessautomation solution for small and mid-sized retail businesses – Everest. Thisaward-winning* application seamlesslyassumes the role of a cornerstone formanaging a profitable retail business –whether for a single-store operation or amulti-user, multi-location organization, andeven E-Commerce.

Everest’s wide-ranging capabilities are builtaround the logic that customers are centralto the existence of retail businesses, for thatmatter any business. Survival is governedby the retention of those customers alreadyloyal to you because attracting new onesis prohibitively expensive. So, while Everestallows you to collaborate effectively acrossyour company and with partners to improvedecision-making and profits, it plays a keyrole in helping your staff respond faster tocustomer needs. The easy-to-manageEverest Enterprise brings you instantbenefits in customer satisfaction, salescycles, and revenues for better customerLife Time Values.

Everest features important to ambitiousretail businesses:• Point-of-Sale*• Inventory management• E-commerce*• Customer-tracking• Labeling• Item matrices• Purchasing• Automated CRM*• Credit card processing• Inter - and intrastore email• Receivables• Order processing, and much more

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*POS, ACRM and E-commerce are add-onoptions to the Everest Enterprise suite

User InterfaceNavigationTouch Screen Compatibility

Everest Point-of-SaleDiscountsCouponsReturnsOn hold salesMultiple tendersCredit Card processingLayaways/special ordersService itemsForce salesUpsell/add-onsItem upgrades/downgrades & related itemsSpecial pricingReceipt printing

Point-of-Sale Accessories

SecurityLoginLock/unlockNo sale countUser based cash registerEvent logsReason for returns/discounts

Customer managementCustom fieldsCustom trackingDocument trackingCustomer historySales history

Inventory controlItem matrix/SKUsSerial number trackingLot trackingLabelingCycle counts

SalesPricing analysisLookup third party databasesPromotional pricing

PurchasingBulk purchasingManaging Accounts Payable

AccountingSummarize transactionsIdentify overheadsRecurring BillingIdentify revenue/costs across documentsSearch for documents

Reports/analyticsKey Reports

Key features for your business

Everest’s User Interface is designed for users with the most basic skills. Itis Windows based with a customizable menu, browser options per workstationand multiple document interface keys to every module. You can instantlyaccess customer information like contact addresses, customer details relevantto various departments such as accounting, CRM function etc, and paymentinformation like credit limits, balance due and preferred currency fortransactions.

Wizards guide the user through complex processes in areas such as multiplereceipts/payments, bank reconciliation, re-assign sales reps, and data import/export, apart from the critical steps required to setup a new company.

All of Everest’s profiles come with a few lines of helpful text and hints thatsuccinctly explain the function, helping the user understand the screen in ashort span of time. The result is easier navigation and quick access toinformation.

The POS invoice has been designed for touch screen compatibility. It hasall the information that is required at a POS counter for speed of operations,minimal orientation and minimizing mistakes, especially in handling ofcash.

In case you need to add users overnight, or plug-in a new branch to yourbusiness, Everest will scale to your requirements without a fuss.

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User Interface – Easy to use

Why Everest is your #1 Retail software

• Requires no programming skills

• Technology that doesn’t overwhelm- simple user interface even a

college student can operate

• Applicable to specialty hard goods and soft goods stores, as well as

high volume, fast-paced environment of convenience stores

• Fast, dependable and easy-to-use POS system; staff trained in minutes

• Supports Bar Codes to speed up POS and counting of inventory

• Connects to standard POS devices

• Best interoperability and availability

• Low setup and maintenance costs

• Authorizes credit cards in seconds with connection to IC Verify, Safer

Pay and Payflow Pro

• Accepts Euro and foreign currencies

• Secure through all kinds of transactions

• Complete security with every employee being assigned an access

profile that governs what he or she may see, run and modify

• Future-proof- will expand to meet your growth

• View, create, and maintain an up-to-date customer list for use as a

foundation for mass mailings

• Supports millions of items of different types (standard, kit, serialized,

matrix, lot matrix, tag-along, parent-child, mix & match, etc.)

• Process orders received from several virtual storefronts, mail/phone

order houses, or walk-in customers in one software system

• Multi vendor capable

• Permits quick check on stock levels from within a POS invoice

• Many user-definable areas

• Sales histories of every sale available

• Integrated high-end accounting system contains general ledger,

accounts receivable, accounts payable, and many other modules

• Handles customer accounts, cash sales, charge sales, estimates, quotes,

layaways, work-orders, credit notes, etc.

• Powerful report generator offers instant access to a wealth of

meaningful data

• 24x7 support by humans, not machines

• Powerful backend

• Builds high yield customer relationships

Nitin MehtaPartner, SeaSights/OdySea, Mohegan Sun Casino, Connecticut

“We are impressed by the data capture as well as the analyses that Everest yields! At SeaSights, POS is where it all happens so real time data managementis crucial...it has coped with our needs in our store (right in the middle of a busy casino).... truly reassuring that Icode improves its product every day. All inall it has been a good decision - Everest has helped us tremendously to cope with our business circumstances. We can’t wait to open many more stores...”.”.”.”.”

Odysea, an exciting display of marine life exhibits, transport you to a different realm. Featuring a large coral reef aquarium as well as a Caribbean juice andcoffee bar, Odysea sells a variety of marine-themed merchandise, including men’s, women’s and children’s apparel, toys, educational materials, jewelry,home furnishings and accessories and more!

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Point-of-Sale* – Quick transactions

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POS in Everest facilitates quicker transactions for better sales. It allows you to setup quantitydiscounts, quantity pricing, customer pricing and POS promotional schemes with completeease. An item’s price can also be set for each customer level.

Scan discount couponscouponscouponscouponscoupons that can be applied to a sale. Document tracking groups and documentcustom fields are helpful if you have been issuing sale coupons through different newspapers,mail, or other channels. You can track each sale through the coupon surrendered to arrive at thetotal sales from each media source for quick, accurate ROIs.

If a customer leaves the counter for any reason, the clerk can put the invoice on hold and servethe next customer in line. When the customer returns, the cashier can quickly retrieve the heldinvoice and resume the invoicing process.

Everest allows you to accept multiple tenders.

Everest integrates with Payflow Pro, ICVerify and Safer Pay. Setup credit card processing type ofmethods and Everest will process the payment automatically, bringing up the credit cardcredit cardcredit cardcredit cardcredit cardprocessingprocessingprocessingprocessingprocessing profile for scanning in the card number and expiry date.

Additionally, Everest supports address verification service and also enables batch processing ofcredit card transactions.

The POS screen allows the user to easily retrieve customer information for layawayslayawayslayawayslayawayslayaways and trackthem by detailed payment history, balance and due date. If any item is on layaway, it is taggedas committed inventory. Past due layaways and outstanding special ordersspecial ordersspecial ordersspecial ordersspecial orders are easily reported,tracked and managed.

Everest has return documents for every step of the return process. You can create debit quotes,orders and debit memos for vendor returns and credit quotes, orders and credit memos forcustomer returnsreturnsreturnsreturnsreturns. Customer details can be recorded in a credit quote. When you have approvedthe return, you can create a credit order and issue its number as the RMA number.

Special OrderSpecial OrderSpecial OrderSpecial OrderSpecial Order item code can be used for selling items that are not regularly sold- simply retrievethe item code and edit the item description, price, and account on the document to correctlyreflect revenue in the appropriate account.

Setup hourly billing rates for service itemsservice itemsservice itemsservice itemsservice items. Add costs of service items like labor, and overheads,specifying the standard loss percent and quantity actually required; the amount to be input willbe automatically inflated by the loss percent. Service items can be setup as non-inventorieditems.

Saed TariverdiOwner, Photocraft

Photocraft is a full-service photographic retailer with two locations in suburban Washington, DC.

“.. to run smarter and more efficiently...Everest gave me that control...I can check inventory levels, sales activities ateither store ... when inventories of items drop below minimum levels. Everest is like a mini ERP ... Bar-code scanningand RMA are built in...Everest has made my sales people smarter and better able to serve my customers...

I can track sales by the hour, activities of each employee, sales by categories, and get breakouts for each store.... sendbulk emails and alert special customers of private sales... everything is built-in from a full-featured back-end accountingpackage to contact manager to credit card processing ... We doubled our sales with the same number of sales staff andthere is still room to expand.”

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Service tasks may also include managing items that have been sent orreceived for repair, and are integrated with items, and sales and purchasedocuments. This automates the process of making accounting entries forthe particular service task. You can opt to setup each technician as a serviceitem and select cost as a percent of selling price.

When an item is not in stock as per your books, but might sit on your shelvesand be picked up by a customer, Everest allows your clerks to handle thesale by pulling up the item code or serial number and marking it as forceforceforceforceforcesalesalesalesalesale.

The upsellupsellupsellupsellupsell information field is used to pop-up reminders when sales peopleretrieve an item during sales. Many companies use this feature so thatwhen items are sold, all parts are included or as a reminder to a salespersonregarding special issues commonly overlooked when selling a particularitem.

Everest allows you to boost sales by associating any number of similar/related items with an item. Item upgrades and downgradesItem upgrades and downgradesItem upgrades and downgradesItem upgrades and downgradesItem upgrades and downgrades allow you tosetup upsell items, quickly retrieve alternate items if the item requested isnot in stock, provide a customer with options to customize a standard kitand setup price differentials for the upgrade/downgrade.

Everest calculates the price available to the customer after considering theprices at the customer level, and the quantities and any special pricingspecial pricingspecial pricingspecial pricingspecial pricingavailable to the customer. Quantity pricing, customer pricing, andpromotional pricing schemes that are set up in Everest are valid on yourweb site as well.

Everest’s POS is directly integrated with accounts and there is no need to re-enter transactions in another software, synchronize systems, or export data.

Point-of-Sale Accessories – For complete controlEverest has a variety of different peripherals that complement its performance in the POS environs,making it the total solution for you! Everest’s Add-on Options include point-of-sale accessories,StarshipTM, ICVERIFY® and a variety of printers and stationery.Barcode PrintersThermal transfer printers enable you to print high-speed barcodes using Everest’s customizedbarcode labels. Printer ribbons for the printers can also be purchased through Icode. Theseprinters will print your barcodes clearly allowing them to be scanned easily and correctly. Twoprinter ribbons are required per roll of labels.

Specifications:• Prints two inches per second• 203 dpi (8/mm)• Media width max/min=1.12"(28mm)/4.65"(118mm)• Ribbon types = (TLP only) wax, wax/resin, resin• Ribbon length approx. 3600"• Weight = 4 lbs• Operating Temp = -40-140 degrees Fahrenheit

Barcode LabelsPrint barcodes instantly for product codes as well as product serial numbers. This allows you toelectronically track your product’s location as well as quickly identify where you purchased theproduct and to whom you sold it. Our barcode labels are white, tamper proof, heat resistant,and have extra strength adhesive, making them ideal for warranty validation purposes. Twoprinter ribbons are needed per roll. These barcode labels are customized for Everest and are notavailable from third party vendors.

• 7500 labels per roll• 11mm X 33mm• Tamper proof• Heat resistant• Extra adhesive• White

Barcode ScannersOur barcode scanners will interact with your entire system. With standard laser triggers, thescanners make barcode scanning easy and save you valuable time. The scanners are extremelydurable and can read a variety of barcode formats. The scanners come with a stand and built indecoder, and connect directly between your system and your keyboard. They support both PS2and AT style keyboards.

Specifications:• High first pass read rate• Reads in bright light conditions• Lightweight and ergonomic• Reads all major bar code symbologies• Auto-discriminates between codes• Low power consumption• Connects to PS2 and AT style keyboards6

Narrow Receipt PrintersNarrow receipt printers are used for point-of-sale transactions. We offer twotypes of receipt printers: dot matrix and thermal transfer. With a dot matrixprinter you can print two lines per second and print on multi-part receipts.With a thermal receipt printer you can print nine lines per second but onlyone copy at a time. Thermal printers give you speed but you also incurlarger costs due to more expensive printer paper and print ribbons.

Specifications for dot matrix:• Prints two lines per second• Prints on multi-part receipt paper

Specifications for thermal transfer:• Prints nine lines per second• Prints on single sheet receipt paper better

Cash DrawersCash drawers can be attached to your narrow receipt printer or your computer’sserial/parallel/COM port. The cash drawer is automatically opened with yourtransaction, or also manually with a key. Cash drawers are connected toeither a serial port or a parallel port. If you are purchasing a narrow receiptprinter try to purchase a drawer that has the same connection so that byconnecting your cash drawer to the receipt printer you save an extra COMport.

Specifications:• Serial or receipt printer connector models available• Electronically opened at the point-of-sale• Can be opened manually with a key

Pole DisplaysA pole display is connected directly to your computer’s serial/COM port fordisplaying item and grand totals to your customers using the easy to readLCD display.

Specifications:• Two lines with 20 alpha-numeric characters• 12V DC power requirement

Keyboard/Credit Card SwipersPoint of sale keyboards are used to process credit cards as well as input dataon the keyboard. The keyboard saves space and increases processing speed.Scanning credit cards is error free and cheaper to authorize because it meetsthe security requirements of all banks making it lower risk for them to process.

Specifications:• Space efficient• Three track card reader• Standard 101 style keyboard• Programmable

StationeryEverest Checks and Forms feature attractive multi-color designs printed onclean carbonless paper with areas for your company logo imprinted. Otherbenefits include:

Guaranteed CompatibilityYour checks and forms will print flawlessly every time

Fast, Reliable ServiceAll orders are shipped in 3 to 5 working days

Guaranteed MICR codingYour bank will never have a problem processing your checks

Security FeaturesAll Everest checks are specially designed to include security features thatexceed industryStandards

FormsIcode offers triplicate multipurpose forms that can be printed using a dotmatrix printer. Your business can opt to print with laser printer forms; however,if a copy for your records is required you will need to print additional copies.

Checks

Icode offers different styles of checks that can be printed right from withinEverest. This reduces the need to hand-write checks and avoids mistakesmade during a manual process.

EnvelopesPurchase envelopes with perfect, standard window placement to send invoicesand checks in. 7

Barcode Printers, Labels, Scanners...

Ashok LoboVice President – Marketing & Sales, India Home World Limited

“...Icode’s business automation software gives us information round-the-clock, eases our stock checking process and keeps ourAccountants smiling. It proved easy-to use and implement ...loginsthrough remote clients- we find tremendous benefit from this feature.Customized Billing, Bank Statements, Warehouse Management...empower our business model. We get quicker throughput ofinventory and improved turnaround times. Icode’s Technical Supportstaff helped us get the maximum out of this great product, helpingstreamline requirements and ramp-up capabilities”

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3RD PARTY SOFTWARE*StarshipTM- A better way to ship

Starship™ is a shipping automation software manufactured by V-Technologies LLC. It is primarilyused for printing shipping manifests required by a majority of the carriers. Additionally, you canconnect your weighing scale. Starship™ links seamlessly to Everest Order and Customerinformation. This streamlines your shipping process by eliminating errors and reducing shippingtime. By just entering the order number, Starship™ retrieves the ship-to name and address,P.O. number (enabling customer tracking), ship via, C.O.D. and amount, insured value, etc.

Starship™ offers a rich set of features:• There is no need to update Starship™ with shipping or address information. Starship™

Links directly to Everest Order, Customer, and Customer Ship-To Address Files.• Starship™ constantly monitors all open and backordered sales orders in Everest. You only

have to select which Everest Orders or Invoices you wish to ship directly from Starship™. Thebrowse window lets you easily select the Everest sales order or invoice to ship. Starship™has multiple search fields and moves to the nearest match as you type. All shipping detailsare already in the system including ship-to address, ship via, customer PO, total weight, andCOD amount.

• Starship™ connects to most of the carrier’s database to give you online package trackingand support capabilities just like the carrier’s own software would.

• Available carriers include UPS®, FedEx®, FedEx Ground (formerly RPS), USPS, AirborneExpress, Spee-Dee and User-Defined carriers.

• Switching and rate shopping carriers is only a click away.• Multi-package shipments are simple to enter and can have a different carrier for each one.• Automatically rate ships between standard and hundredweight/multiweight. Also performs

end-of-day consolidation.• Supports 3rd Party Parcel Insurance for savings of over 65%.• Network version allows the whole office to quote freight, ship, and track packages.• Prints carrier approved shipping labels on thermal label printers such as Eltron or Zebra.• Supports electronic scales for automatic reading of the parcel weight.• Export feature allows you to place shipping information in other applications.• Prints standard reports and also supports custom reports.

Starship™ is a 3 rd party software made by V-technologies and all support for it is done directlyby V-Technologies from the date of purchase. The end-user receives 60 days of free technicalsupport and automatic rate/program updates from V-Technologies from the date of purchase.

Scales for exact weight measurement:It is necessary to purchase the Scale Interface if you have a scale that you would like to use.

List of scales that support Starship are listed below:Toledo 8213 Detecto AS-400DDetecto AS-420D Pennsylvania 7X00Pennsylvania 6300 WeightronixTranscell SP series FairbanksMicro General 1270 MOS 105405Toledo PS6LFor more information go www.vtechnologies.com

Point-of-Sale Accessories – For complete control

8 * To be purchased separately

Pedro VillagraOwner, Lingerie Store, Spain

“...Before I bought EverestEverestEverestEverestEverest, I didn’t have any unified system...Iused 3 different software to manage different functions of mybusiness. (Everest) was one single platform which would help my business andspeed up its processes...It has resulted in total control on the information flowand above all I have got satisfied clients thanks to post sales management.Everest is so simple to use and I could import all the information from myearlier applications. Everest is intuitive...really competitive. Any small enterprisecan buy EverestEverestEverestEverestEverest.”T

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SShipping Manifests, Credit Card Processing...

IC Verify®

ICVERIFY® is a low-maintenance, low-cost, integrated softwaresolution for credit card processing developed by CyberCash Inc., theworld’s leading provider of Internet payment services and electronicpayment software.

Everest supports seamless on-line credit card authorization through the useof ICVERIFY®, helping you handle all of your in-store, mail order, telephone,and electronic transactions, in one easy-to-use program. ICVERIFY® softwarecan help you reduce data entry errors and problems during reconciliation,which could be a problem when dealing with multiple payment transactiontypes and multiple processors. ICVERIFY® provides reporting to match theexact dates of your merchant statement - greatly reducing reconciliationtime. When you use ICVERIFY® with Everest you can save significantly inyour setup and maintenance costs because multiple users can share onephone line and there are no hardware upgrades involved in the setup.

Specifications:• 11mm X 33mm• Credit Card Authorizations• Cards may be swiped or entered into system manually• Single line and multi-line options

Support for ICVERIFY® :ICVERIFY® is a 3rd party software and all support for it is done directly byCyberCash from the date of purchase. CyberCash provides free support forICVERIFY® during the first 30 days of use, beginning with the date thesoftware is registered. The software is registered when the Validation Codeis issued. For further information, please go to www.cybercash.com.

In order to get started:I. Establish Merchant ID• You will need to set up a merchant credit card account with your bank.ICVERIFY® currently supports the specifications of many of the major bankcard processing networks (Processors), offering coverage for credit cardtransactions throughout the USA and most of North America, and in someparts of Europe.

Note: If you are already processing credit cards you may be already set up.Just inform your bank that you are switching to ICVERIFY ® –they willprovide you with the data you need to

II. Configure Hardware• Dedicated PC workstation to run ICVERIFY®.• Connected with a modem and network card.• Dedicated phone line for ICVERIFY® to dial.

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Security – Need basedEverest offers you multiple layers of security to protect your business information. There’ssecurity at the application level, security at the company-level for users and user groups andsecurity based on functions. Profile level and field level security also build that impregnablering, as do security for critical user-defined data, security for access to information, globalsecurity as well as screen level security.

Only a user who has been granted access to the selected company database can login intoEverest, with enhanced security coming via embedded passwords.

Multiple contact/shipping addresses also enable a customer to have multiple login names andpasswords for your Everest Enterprise E-commerce website.

Access to cash registers is at two levels- one as a Store manager and one as a regular SalesRep - and is controlled using the cash register lock/unlock toggle. The stores manager is assignedthe right to open any cash register while a user is only allowed to access his or her cash registervia a unique password. This prevents unauthorized use of a cash register when it is left un-tended.

Cash drawers normally open only when you ring a sale, but situations do arise when counterstaff need to open them in between transactions- to get change, for instance. Everest lets youkeep a count of how many times a drawer was opened.

Trace all the customers whose credit limits have been enhanced in a period and the user whomodified them - event logs help to fix responsibility for actions.

‘Reasons for returns’ has special relevance for a business owner/manager as it helps in analysisof customer behavior over and above the sales aspect. It’s a key method to ascertain why thereare many returns.

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Reza Sanjideh OwnerAdvanced 2000

“...my computer shop gets computercomponents a lot less than ourcompetitor’s. That’s why we installed thisaccounting and business automationpackage ...to run our registers, repair,returns and run our web site... dramaticallycuts costs- I would say 30% - 40%...”T

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Customer 4 has a highvalue and has exceededthe predicted worth

Customer 3 looks a goodprospect

Customer 2 is justbecoming active

Customer 1 costs farmore to maintain thanthey spend

Value

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Current Lengthof Relationship

Negative NetLife TimeValue

Range ofHigh ValueCustomer

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T Y P I C A L C U S TO M E R L I F E T I M E V A L U E P R O G R E S S I O N

Customer Management – Building loyalty for youYou can use Everest’s unlimited custom fields to profile items, vendors orcustomers, and also specify a list of values for each custom field. Documenttracking and custom fields in documents can be used to track demographicsof customers in POS.

Process control ties in with custom tracking. In Everest, for example, youmay have a process that permits only quotes approved by sales managersto be converted to orders. Custom tracking is possible for items, customers,vendors and documents.

Document Tracking is the essential feature that is used to show customerstheir order and shipment status.

The customer history, document history and item sales history options inEverest help you negotiate prices and payments with a customer. Thecustomer’s account summary from the customer browser contains all relevantinformation.

The demographics of customers are closely linked to buying patterns, andcustom tracking lets you effectively analyze them. For example, looking atan items’ sales history and the tracking selections of customers who havepurchased the item, you can analyze buying patterns for an item.

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Inventory Control – In real time

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Creating an item matrix makes order entry simple for similar items distinguished by color, sizeetc. Stocks of matrix items are maintained at the matrix item level, allowing you to see the stockof a matrix as a function of its attributes.

Everest permits the setting-up of item matrices with SKUs having 5 attributes with any numberof options for an attribute. Beyond apparel, this is useful in the case of industrial products likePVC pipes with options such as nominal size, minimum inside diameter, wall thickness, color,and socket type.

Everest generates serial numbers when items are purchased, and they can be tracked for ameaningful history. You can also identify the manufacturer’s serial number for an item, thevendor, its actual cost and the number of days it has been in stock.

You can track lot numbers selectively in Everest. When the item is received, you can enter thequantities assigned in each lot.

Once the serial numbers have been generated, you can print your own barcode labels of eitherinternal or manufacturer serial numbers and attach them to the products. This enables you topermanently track and distinguish items in a unique manner, enabling the scanning of inventoryto speed data entry in the shipping process.

Whatever the cycles of counting inventory against book stocks, whether per week, per month,etc., Everest adjusts for your methodology of stocktaking, adjusting differences and recordingreasons for shortages.

Andy FieldBusiness Now - TV Show

“... this entire “business-in-a-box” is literally saving smallcompanies millions. It’s streamlined so much of the Salesand Inventory work that Stores can do more with less andstill stay close to their clients.

You can keep track of every item, every customer, howmuch profit, how much loss. We know what the customerneed is and then we can offer them what they need.”T

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The Everest sales funnel lets you view opportunities and observe the stagesthey are at. The sales analysis by sales reps yields sales projections andactual sales in selected periods. Everest’s re-assign sales or purchaserepresentative/users utility lets you re-assign representatives.

Everest allows you to create multi-tiered Sales and Purchase Taxes, andrecurring billing gives you the freedom to create recurring sales and purchaseorders.

Utilize the pricing analysis feature to instantly know the profit on a lineitem, a quotation, or an entire order being processed. Profit analysis can bebased on average, last, actual, or user-defined cost.

Setup preference for retrieval of items based on item code, manufacturer’sserial number, mode etc.

Easily lookup and import item codes, descriptions, model numbers, brandnames, and costs from third party item databases such as the ones providedby your distributors.

Promotional pricing is item specific for a specified time period and usedeither for introductory offers or for stock clearance; the system yields variouspermutations and combinations of discounting methods. Item specificQuantity Pricing schemes define the percent mark up or price for the itemwhen quantity equals or exceeds the minimum quantity, to five levels

Customer Level Pricing is a tremendous tool for managing your customers’business effectively in high-traffic scenarios, as it gives you the option forcalculating selling price at different customer levels, setting 10 differentcustomer levels and specifying a discount code for each level. This allowsyou to offer special discounts to your customers depending on their importanceto your business.

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Sales – Tap every opportunity Purchasing – Driving profitabilityFor improved effectiveness, purchase analysis facilitates making purchasingplans over the long term. If you wish to see trends in purchase and salesprices of selected items, this powerful tool will give you a percent contributionof each item to total purchases in a category in a period.

By configuring the relevant options, you can obtain purchase analysis onvirtually any or all of the relevant parameters and present it in the requiredgraphical format.

Check what proportion of your total expenses is accounted for by differentitem types – such as inventoried and non-inventoried. You can also viewwhich category of item is showing the fastest rate of increase over a period.

Create multi-tiered Purchase Taxes.

If you purchase more than one item from the same vendor, you can combinethe items into one single purchase order to leverage value and quantity.Everest provides you with a way to accomplish this by automaticallygenerating purchase orders for all vendors selected. This saves you the troubleof creating purchase orders individually, and also allows you to plan yourcash flow by giving you the estimated cost of items required.

A good credit history comes from managing vendor payables, and spellsbetter terms.

Accounting – IntegratedEverest’s General Ledger summarizes all of the transactions from sub-ledgers, providing youwith an accurate, timely picture of your fiscal activities

Cost Factoring lets you easily identify overheads that can be attributed to a sale thus eliminatingthe need to rework your overheads accounting information

An important timesaving tool for high volume recurring transactions, Recurring Billing allowsautomated run of cycles of billing, making repetitive tasks simpler

Identify revenue and costs across documents and per line item within job documents.

Sales journals can be either system journals or manually created journals.

Search for documents by vendor and/or document number, account name, first and lastnames, and vendor invoice number. The system also automatically calculates invoice due datesand early payment discounts

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Jimmy ChuThe Computer Place

“No comparison! Icode’s business integration software is milesahead. The Serial number tracking...Inventory history as wellas customer sales history give us an edge. The sales quota-tion, sales order with deposit on sales order are very helpful inour business...

We are in the retail business. Customers often walk in & walkout with products. The POS is really helpful for checking outcustomers easily...sales history helps us manage them bet-ter.”

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Reports – For accurate decisionsEverest also provides you with Quick Aging, Aging Detail and Aging SummaryReports. These reports can be extracted for selected vendors, specific dates,and a number of other parameters like payment terms. They give you theflexibility of deciding the vendors or documents to be paid off, the date ofpayments, and the amounts to be paid, thus optimizing your cash flow.

Key Reports:

Best item – A quick review of sales across your repertoire of products, givingyou the item most preferred by your customers.

Best customer – Know who your best customers are with this revealingreport.

Items needed – replenishment advice that is directly linked to the aging ofyour product line.

Customer Tracking by Group & Selection – – – – – Reports detailing which group acustomer belongs to, or his profile, can be generated with Everest.

Detail by Category (Stock Area) – – – – – Get a detailed report by category of yourstock area, the stock level in a particular stock bin, etc.

Item Sales History (By Brand) – – – – – Generate reports of the entire history of thesales of an item like sales quote, sales order and sales receipts.

Items needed with or without Minimum Quantity – – – – – See reports of theminimum items needed to maintain stock levels to manage your Inventorybetter.

Sales analysis by Sales rep – View details of transactions for given periodsand evaluate performance of sales reps.

Cashier Closing Report – This report declares the cash position for a singlecashier register after completion of his/her shift for the day.

Store Closing Report – A consolidated report of all the POS stations that istaken usually at the day end. In this the user can select multiple cash registers.

POS X-Out – This POS sales summary report gives the breakup of sales,taxes, discounts, returns etc for a given period and for given range of cashregister(s).

POS Z-Out – A POS collection summary by payment methods gives thebreakup of cash, check, credit cards, and other collections for a given cashregister and for a given period.

POS Discount – Reports the discounts provided by item by sales rep at thePOS Counter for a given date.

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Add-on Options*Multiple Locations

Everest Distributed* is designed for companies with multiple remote locations and distributedservers. The Distributed product stores real-time data on multiple distributed servers acrosslocations, enabling the smooth functioning of remote businesses using periodic datasynchronization with the rest of the enterprise.Everest Enterprise Distributed puts the power of Everest Enterprise for Retail behind each of yourremote locations allowing you to enjoy the advantages of using Everest at all your locationswithout having to make investments in infrastructure for remote connectivity.

Customer Relationship Management*Everest’s Automated CRM optional module allows you to manage relationships with customersand vendors while at the same time automating processes by business rules. Once setup, thesewill trigger the appropriate process when a new customer is created, when an item is close to itsminimum quantity and lots more. It will also send notifications to shipping when a sales orderis created, and trigger a number of alerts.The ACRM function is the leverage you need for improved Life Time Values of customers: iteliminates the need for costly multi-vendor third party CRM tools. It offers a broad array offunctionalities that enable you to manage your day’s activities to create a compelling experiencefor your customers and sustain high-yield relationships.

WebAccess*With Everest WebAccess, you can log on to Everest through any web browser and access valuableinformation in certain areas. Being on the move will no longer prove a hindrance, as Everest isa perfect accessory for multi-locational businesses.

Wireless*Everest Wireless is primarily for business situations that involve staff who travel frequently andneed to be in constant touch with office/clients. It’s the perfect platform for mobile connectivity.A portable device like a Pocket PC will give them access to critical off-line data which can belater updated in Everest once they get back to their workstations.

E-TailEverest E-Commerce* is a comprehensive Internet business solution that can have you sellingyour products on the Internet in minutes. Your customers can not only order products but alsocheck their entire account history with your company, track order shipment status, obtain detaileditem specifications, view stock status, process credit card authorizations, receive special pricing,and request RMAs. Everest E-Commerce allows data to flow back and forth seamlessly fromEverest (your comprehensive back-end business system) to your online customers. Changesmade in Everest are automatically updated on your web site and vice-versa. Everest E-Commerceis easy to set up and allows you to change the look and feel of your website in minutes withmany different template options. The best part about Everest E-Commerce is that it’s pricedwell below competitors who don’t offer nearly as many features. It enables you to take advantageof an integrated software system to run all aspects of your business instead of having onevendor for your accounting system and a different vendor for your e-business requirements.

* See Everest Enterprise General brochure for more information on these pay-for options16

Haze

Aquarius

George MakoutzE-Tek Media

“We used to use Peachtree® ...we have now graduated to Everest. Among its many features such as Job Costing, Accounting, Custom Management, BatchProcessing, its recurring billing feature is probably the best...this functionality eases our workload and makes our jobs seem so easy. Everest is indeed agreat partner to work with.”

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Sample E-Commerce Templates

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Blossom

Milagro

Elegance turns in a pretty profit – choose from tastefully appointed multiple templates for your web-shop.

Non-Stop e-Tail Starts Here

Getting a web-shop up and running with Everest E-Commerce* is child’s play. Attract customers,dazzle them with its look-and-feel and easy functions, and then meet their requests – itcouldn’t be easier, now, to tap your site’s business potential to the full. Check-out Everest’sinnovative, world-class e-tail solution that is bringing thousands of web shoppers a uniqueshopping experience, and ringing virtual cash drawers for hundreds of businesses around theworld. With Everest E-commerce, success has a way of just happening.

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Sample Everest E-Commerce Templates

Tabstyle

Amazing

Classic

Sapphire

Modern

Market

Item Kit in Everest E-Commerce Item Kit in Everest!

!

Document Tracking inEverest E-Commerce

Document Trackingin Everest!

!

Customer Profile inEverest E-Commerce

Customer Profile in Everest

!

!

Customer Tracking in Everest!

Customer Tracking in Everest E-Commerce!

An integrated E-Commerce site with your physical store – ‘Bricks to Clicks’

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Everest for Retail – Making the intelligence connect

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EVEREST ENTERPRISE CENTRALIZED

AccountingAccountingAccountingAccountingAccounting! General Ledger! Accounts Receivable! Accounts Payable! Multi-Currency! Financial Statements! Customer/Vendor Statements! Multi-tier Chart of Accounts! Unlimited Open Years! Multi-tier Departments! Provisional Posting! Check Printing! Bank Reconciliation! Multi-tier Sales Taxes! Cost Factoring! Recurring Billing/Documents! Recurring Payments! Job Costing! Budgets! Automatic Credit Hold! Finance Charges

SalesSalesSalesSalesSales! Quotations! Sales Order/Back Order! Instant Profit Analysis (Item/Document Level)! Promotional/Volume/Customer-Level Pricing! Specific Customer Pricing, per Item/Category! Consignments! Multiple Shipping/Contact Addresses! Third Party Catalog Lookup! Cover/Fax Letter & Proposal Support! Lease/Rental Pricing on Quotes! Store/Validate Credit Card Information! Integrates with Credit Card Authorization

& Address Verification Software/Service *1

" Point-of-Sale ** (See Everest Add-on Section)

Sales FSales FSales FSales FSales Force Automationorce Automationorce Automationorce Automationorce Automation! Opportunity Management! Track Lead Source/Stage/Priority/Grade! Sales Commissions! Sales Projections! Sales Pipeline! Sales Funnel! Reassign Sales Representatives

Inventory ControlInventory ControlInventory ControlInventory ControlInventory Control! Serial Number Tracking (Manufacturers’ or Define

Your Own per Item)! Manage Non-Serialized Items! Graph Inventory Levels! Bar Code Printing! Price Protection! Lot Tracking! Item Matrix (Color, Size, Pattern, etc.)! Item Images! Item Kits! Item Upgrades/Downgrades! Multi-level Categories! Item Code Aliases! Item Grouping/Profiling! Auto Fill Sequential Manufacturing Serial Numbers! Item Label Designer! Warehouse Management! Multi-tier Stock Areas! Audit Trail for Inventory Adjustments! Stock Transfer! Categorize Stock Areas as Standard, In Process,

Scrap or Repair

ManufacturingManufacturingManufacturingManufacturingManufacturing! Bill of Materials! Assembly! Work Orders! Production Notes! Production Labels

This rich-client application is designed on a 3-tier client/server architecture3-tier client/server architecture3-tier client/server architecture3-tier client/server architecture3-tier client/server architecture, which separates the database, business logic, and user interface (See TTTTTechnology Sectionechnology Sectionechnology Sectionechnology Sectionechnology Section for details).The non-modular design allows users easy access to innumerable features, which maximizes their efficiency.

ServiceServiceServiceServiceService! Time Billing! Scheduling! Service Orders! Hourly Billing Rates! Generate Efficiency Reports! Technical Support Management! Maintenance Contracts! Start/Stop/Pause Timer in Document Notes

MarketingMarketingMarketingMarketingMarketing! Customer Tracking/Profiling! Track Demographic/Buying Patterns! Bulk E-Mail! Track Return on Investment on Media Spend! Publish Item Catalog! Telemarketing Management! Graphical Analysis

PPPPPurchasingurchasingurchasingurchasingurchasing! Purchase Orders/Back Orders! Freight Cost Distribution (Per Line Item, based on

Quantity, Weight, Volume and Value! Cost Camouflage (For Commissions, etc.)! View Purchase History! Auto Generate Purchase Orders! Generate/Assign Serial Numbers on Purchase

Orders! Check Vendor Payment History! Forecasting! Drop Shipping! Auto-fill Sales Order! Configure Preferred Vendors per Item! Maintain Item Quantity on Reserved, Committed,

Ordered & Customer/Vendor Return Authorization! Purchase Multiple Items with Matrix View

ManagementManagementManagementManagementManagement! Force Profit Margins! Custom Reports! Comprehensive Security per User/Group! Define Company Policy per Customer/Document

RRRRReturn Authorization (RMAs)eturn Authorization (RMAs)eturn Authorization (RMAs)eturn Authorization (RMAs)eturn Authorization (RMAs)! Manager Customer/Vendor Return Authorizations! Track Warranty Information! Issue Return Authorization Numbers! Generate Outstanding RMA Reports! Restocking Fees! Exchange Documents! Log of Serial Numbers Replaced! Negative Quantities on Documents

Shipping & RShipping & RShipping & RShipping & RShipping & Receivingeceivingeceivingeceivingeceiving! Packing Slips! Picking Lists! Everest Freight Estimator Option**! Starship Shipping Manifest Support*1

! Record Package Tracking Numbers! Address Labels

CRM/GroupwareCRM/GroupwareCRM/GroupwareCRM/GroupwareCRM/Groupware! Relationship Manager! Company-wide Calendar/Contact Management! Tasks/Appointments/Reminders! Link Multiple Tasks! Intra Company Mail! Customer/Vendor History Calendar! Document History Calendar! User Groups/Access Rights! Enterprise Wide Event Log" Automated CRM** (See Everest Add-on Section)

PPPPPayroll (US)**ayroll (US)**ayroll (US)**ayroll (US)**ayroll (US)**11111

! Automates Regular & Supplemental Payroll! Print Statutory Forms (W2, W3, 940, 941)! Handles Third-Party Payments and Fringe Benefits! Calculates Employee Cost-to-Company

By Department

I n t e g r a t e d F e a t u r e s

Enterprise WideRRRRReportseportseportseportseports! Designed using Crystal Reports! Unlimited Custom Reports! Server-Side Execution for Increased Speed! Several Output Formats (HTML/XLS, etc.)! Batch Reporting

Customization/ConfigurationCustomization/ConfigurationCustomization/ConfigurationCustomization/ConfigurationCustomization/Configuration! Unlimited Custom Fields for all Master Records! Configure Selectable Choices per Custom Field! Custom Reports! Flow Control! Process Control! Document Aliases! Custom Tracking! Everest SDK/API ** (See Technology Section)

Advanced BrowsersAdvanced BrowsersAdvanced BrowsersAdvanced BrowsersAdvanced Browsers! Field (Column) Chooser (Including Custom Fields)! Advanced Properties! 3D Graphical Analysis! Group/Sub-group/Hide/Insert/Move Columns! Sum/Count/Average/Min/Max per Column! Sub-string Search per Column! Expand/Collapse Column Groups/Subgroups! Advanced Find/Filter Query! Save Filters & Properties per Browser! Generate Powerful Reports with Drill-down! Label Designer with Barcode Support! Case Sensitive/Insensitive Search per Column

Multiple LMultiple LMultiple LMultiple LMultiple Locations/Rocations/Rocations/Rocations/Rocations/Remote Connectivityemote Connectivityemote Connectivityemote Connectivityemote Connectivity! Manage Unlimited Number of Locations! Wide Area Network Ready (Does not require

Local Host System such as Citrix, Terminal Server,pcAnywhere for remote login)

! Direct TCP/IP Remote Login! Optimized for Remote/WAN Users" See Everest Enterprise DistributedEverest Enterprise DistributedEverest Enterprise DistributedEverest Enterprise DistributedEverest Enterprise Distributed for Advanced

Options to Synchronize/Replicate your Databaseperiodically, enabling best of both worlds: LocalConnectivity/Access to Enterprise Wide Data

" Wireless Devices ** (See Everest Add-on Section)" WebAccess ** (See Everest Add-on Section)

GlobalizationGlobalizationGlobalizationGlobalizationGlobalization! Multilingual! Multi-Currency! Euro Triangulation! Time Zone Support! Regional Settings! Taxes and Jurisdictions (GST/VAT/BAS/etc)! Telephone/Postal Code Formats! Define Decimal Accuracy for Currency Fields! Multiple Paper Sizes (Letter/A4)

GeneralGeneralGeneralGeneralGeneral! Address Lookup at Mapquest.comMapquest.comMapquest.comMapquest.comMapquest.com1

! Attach Files to any Master Record! Time Clock Management! Data Import/Export! Multi-user Options! Extensive Sample Company Data! Comprehensive Online Help! Printed Documentation

TTTTTechnologyechnologyechnologyechnologyechnology# Database:Database:Database:Database:Database: MS SQL Server (Purchase Separately)# Architecture: Architecture: Architecture: Architecture: Architecture: Designed using Microsoft Windows

DNA Architecture (Now known as Microsoft WebSolution Platform). Three-tier Client/Server-basedApplication, separating the User Interface,Business Logic and Database

# LLLLLanguages/Tanguages/Tanguages/Tanguages/Tanguages/Technology Used: echnology Used: echnology Used: echnology Used: echnology Used: Delphi, VC++,COM/DCOM/MTS, COM+ and ADO(See TTTTTechnology Sectionechnology Sectionechnology Sectionechnology Sectionechnology Section for Details)

* Requires Third-Party/Payment Gateway/Authorization Software/Service ** Sold Separately by Icode 1 Available for USA Only

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This powerful Internet-based appl icat ion, designed using A ct ive Server Pages (ASP), enablesE-Commerce as an additional mode of business for any company. Your Web transactions automaticallygo through the same processes as your back-end operations, such as document creation, paymentprocessing, displaying inventory stock, creating customers and accounting entries. Deploys thefunctionality of a multi-mill ion dollar E-Commerce site, right out of the box.

BackBackBackBackBack-----end Business Operationend Business Operationend Business Operationend Business Operationend Business Operation! Real-time Integration with Back-end Accounting/Operations! Powerful E-Commerce without Programming Knowledge! Powerful Shopping Cart! Multiple high-end E-Commerce Template Selection! Allows Shoppers to dynamically choose from different templates! Open Architecture for Template Customization! View Cart, Cart Checkout, Instant Cart Contents! Allows shoppers to save cart contents for a later visit! Auto creates order at back-end from Cart Checkout (In real time)! Auto creates quote at back-end from Cart Checkout (In real time)! Multiple Shops Option (For different Dot Coms sharing Inventory)! Separate License Purchase Required per Web site (.com, .net, etc.)! Quick Keyword Search of Items’ Main Description! Advanced Query Search Engine! Banner Advertisement Rotation Based on Items/Categories! ASP (Active Server Pages) Based! Co-locate at ISP! Automatic Cart Time-out/User Logout-based on inactivity period

Online Account Management (B2B/B2C)Online Account Management (B2B/B2C)Online Account Management (B2B/B2C)Online Account Management (B2B/B2C)Online Account Management (B2B/B2C)! Real-time Online Customer Account History! Customer based Product Restrictions! Multiple Shipping Addresses Online! Online Customer Login/Security! Online Customer Tracking/Profiling! Auto-Manage Forgotten Passwords! Real-time (Batch-free) Account Creation at Back-end! ‘Account Only’ Shoppers! Multiple Online Payment Terms & Methods! Use Account Code or Email ID as Login Code! Single Account Multiple Contact Login! Secret Questions for Password & Account Management! Enable Customers to Add Special Notes per Account

Online Order Management (B2B/B2C)Online Order Management (B2B/B2C)Online Order Management (B2B/B2C)Online Order Management (B2B/B2C)Online Order Management (B2B/B2C)! Real-time Online Order Status! Real-time Online Shipment Tracking! Real-time Online RMA Request Management! Online Freight Estimator Option (Sold Separately)! Multi-tier/Destination Based Sales Tax Support! Automatic Order Notification via E-mail! Real-time (Batch-free) Order Creation at Back-end! Online Document Status Tracking! B2B/B2C Dynamic Pricing Discounts! Capture Credit Card Information Online! Authorize Credit Cards Online*! Sell Price vs List Price Cross Mark! Enable Shopper to Add Special Notes per Order! Set Minimum Value for Web Orders

Online Inventory ManagementOnline Inventory ManagementOnline Inventory ManagementOnline Inventory ManagementOnline Inventory Management! Unlimited Items Online! Sell Items from third-Party Catalogs (e.g., Distributor's Inventory)! Auto Markup Price Rounding to *.95, *.99, *95, *99, etc.! Online Kit Configuration! Item Upgrade/Downgrade Configuration with Price Delta! Display Item Stock by Quantity or Availability! Store & Display Manufacturer URLs for Items! Suggestive Cross Selling (Similar/Alternate/Add-on Items)! Item Grouping (Featured Items, New Items, etc.)! Attach Images, Streaming Audio, Streaming Video to Items! Multiple Image Sizes per Item including Thumbnail & Full size! Store Item Descriptions in HTML! Image Library! List Price as ‘Call’ for Specific Items

Online ROnline ROnline ROnline ROnline Reports and Statisticseports and Statisticseports and Statisticseports and Statisticseports and Statistics! Most to Least Popular Online Items/Categories-Viewed/Sold! Average Time Spent Window Shopping! Number of Unique Shop Visitors per Period Defined! Customized E-Mail Triggers Based on Predefined Events! Items/Kits Added to Cart but Not Purchased! Total Web Orders Taken per Period Defined! Excellize: Enable Everest Data Integration with MS-Excel Spreadsheet

EVEREST ENTERPRISE E-COMMERCE CENTRALIZED

I n t e g r a t e d F e a t u r e s

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Case-in-Point: ACT Retail, Inc.

Situation

ACT Retail is a predominantly retail-

oriented business involved in the province

of computer hardware and accessories.

This US-based operation, virtually a one-

man-show, needed an integrated, cost-

effective business management solution to

manage inventory, track items and bring

their POS in sync. The owner was clear he

required a system that would knit seamlessly

with his crucial accounting function, and

hoped to derive ‘intelligence’ benefits from

information exchange.

In the busy and competitive IT retailing

domain, ACT had to get the edge from their

solution to compete more effectively against

the next rung of player- and they had to

get it at a cost which wouldn’t prove

crippling. They reviewed various solutions.

Most were too limiting in terms of

functionality, none were affordable, and

customization was simply not an option.

How ACT Retail beat the odds

ACT implemented Everest. Now their Item

Tracking and RMAs work without a hitch,

allowing them to track returned goods and

tag them for exchange, replacement,

refund etc. Warranties that used to be a

nightmare are handled with ease. And this

retailer loves the aesthetics of the websites

that are attracting new customers for him.

For ACT, it ’s all come together

professionally with Everest. And his budget

concerns? He got the perfect combination-

affordable functionality.

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Icode Services

Pre-ImplementationPre-Implementation acts as a gateway to a smooth transition,integrating our software into your business seamlessly, and helpingdevelop a framework from the existing software (in use) to Everest.

An assigned domain expert will guide you in successfully deployingthe software by reviewing key indicators of your business, analyzingyour network and financial data and, working off-site, assist you inthe installation process.

Remote ServicesProviding assistance via the Internet is a prime example of using themedium to its full potential. Trouble-shooting and training over theInternet is adopted since it’s cost-effective and quick, two crucial factorsfor any organization. This methodology allows you to have your ownpersonal instructor helping you with the ‘nitty-gritty’ of the installation.What’s more, glitches can be smoothened out without your having tospend on travel or lodging.

Onsite ServicesIn spite of using remote services like the Internet, sometimes it’simperative that you have our expert there with you onsite. He or shecan take over from where the pre-implementation engineer signedoff, to provide assistance.This specialist will check your hardware setup, train organizationalstaff of different departments, perform a Q & A session, and assistwith any problems you or your staff may have regarding the software.Onsite training will prove extremely beneficial for multiple users andyour staff would feel better equipped to handle the new software.

Fusion LearningAlso known as Blended or Incremental learning, this is where Pre-implementation, Remote and Onsite services act in harmony to yourbest possible advantage. This phase allows you and your staff toadapt to the software at your pace, making allowance for the factthat every employee has a different level of software competency.Starting with simple tasks before moving on to more complexcapabilities of the software, this customized teaching program makesthe usage of Everest seem effortless and uncomplicated.

I m p l e m e n t a t i o n , T r a i n i n g & S u p p o r t

Training & Technical SupportWe at Icode recognize the significant role that onsite training andimplementation of the software plays. We also know that training andimplementation would be useless if there was no support to augment thesefunctions. The long-term success of a business would depend on the synergybetween all three. After all, no matter how feature-rich the business softwaremay be, one can only maximize the overall efficiency by investing in properprocedures, end-user training, and ongoing support.

We do not recommend cutting corners when it comes to end-user training. Theway we look at it, you can save thousands a year if you have one fewer employeemanaging the same tasks, so deploying Everest directly spells savings. Size isnot always a determinant when it comes to the levels of training a companyrequires. Some companies may have experienced bookkeepers and in-houseaccountants but may lack a strong MIS staff. Others may have an experiencedNetwork Administration department but may be weak in Accounting Principles.Some companies may be strong or weak in both. After years of experience, wehave found success in letting you control the level of training your businessneeds. After all, who better than a business owner would know his businessinside out?

Training SeminarsOur training seminars are a must-attend for all those who want a betterunderstanding of the product. They are designed as an interactive classroomsession where you get to see, listen and understand the product much better.Benefits of our training seminars include:

• Get in-depth training on how to properly implement the Everest product linefor your business

• Learn about workflow processes and concepts that cannot be conveyedthrough end user documentation

• Get systematic and uninterrupted training in an interactive classroomenvironment

• Get the latest information about the direction of Everest including upcomingenhancements and third party product support

• Provide a mechanism for ongoing training of your new employees• Meet with members of the Icode Sales and Support team

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Server Configuration

Pentium III 750Mhz or equivalent; 20GB Hard Disk (40GB High Speed UW

SCSI Recommended); 256MB RAM (1024MB recommended); SVGA 1024x768

Video Card; 100BaseT Network Interface.

Server Software

For Everest: Windows 2000 Server for all servers MSDE (Included) or MS-SQL

2000 Standard (MS-SQL recommended) for Database server.

For Everest E-Commerce: Windows 2000 Server for Application and Database

server Windows 2000 Server with Internet Connector for Web server Internet

Information Server 5.0 (IIS) for Web server MSDE (Included) or MS-SQL 2000

Standard with Processor Licensing (MS-SQL recommended).

Network Configuration

Local Area Network: TCP/IP Protocol Enabled 100BaseT Hub/switch supplying

direct Cat-5 cabling connections to each workstation.

Wide Area Network and Remote Configurations: TCP/IP connectivity to

Windows Terminal Server or Citrix MetaFrame or other Remote/Host solutions

such as Symantec pcAnywhere. Although not recommended, Everest can operate

as a remote thin client for certain low volume remote transactions. (Requires

unrestricted TCP/IP connectivity to Server). Other licensing requirements may

apply.

Workstation Configuration

Workstation Hardware

Pentium III 500Mhz or equivalent; 2GB Free Hard disk space; 128MB RAM

(256MB recommended); SVGA 1024x768 Video Card; 100BaseT Network

Interface.

Operating System

Windows 2000 or Windows XP Professional.

Hardware & Software Requirements Why Everest EnterpriseEverest is one of the most powerful retail business automationsoftware systems in the market today. It has more capabilitiesand gives you many more features at a hugely lower cost than anyother software system.

• Everest is flexible.

• Everest is easy to use.

• Everest is future-proof.

• Everest offers the lowest Total Cost of Ownership.

* Please ensure you go through a due diligence before purchasing or installing any of the Everest automationproducts. More information on the Add-on Options can be had from our business consultants.

Retail, the future

The bottom-line for a lucrative future in retail is keepingcustomers happy. Yet, intrinsic to it is the need to increasesales volumes, improve margins and reduceadministrative costs. Your average off-the-shelf softwarecould prove inadequate and drive you under.

Further, business owners don’t look at their businessesin pieces. Disconnects in data cost money. Everestunderstands this. If you look for a software that integratescontact management, inventory, accounting and everyimportant department, chances are you won’t be lookingfor another software next year or even 5 years down theline. Better ROIs should extend to your softwareinvestment. And that’s the idea.

Prepare for active business automation on YOURterms!

Thank-you for your interest in Everest Enterprise for Retail.

Printed in USA

( 8 0 0 ) 3 8 2 - 0 7 2 5w w w. i c o d e . c o mi n f o @ i c o d e . c o mCopyright © 2002 Icode Inc. All rights reserved. Icode,Accware and Everest are trademarks of Icode, Inc. All othertrademarks are copyright of their respective companies. Icode’sSoftware Products and Service are subject to and bound by anEnd User License Agreement and Master Services Agreementrespectively. Documented features can be misinterpreted bycustomers as your expectations of functionality may not bemet entirely by Icode’s products. Icode cannot guarantee theperformance, usability, and functionality to your expectationor requirements as such expectation and requirement vary greatlyfrom customer to customer. Therefore, we highly recommendthat you (1) Go through the fully-functional evaluation licenseCD and demo CD thoroughly (2) Go through an interactivedemo with one of our sales consultants (3) Please obtain the3rd party add-on product licenses (evaluation/ fully-functional/demos) you may require from the respective companies as available(4) Please install, test, and verify the functionality to your satisfactionprior to purchasing Icode’s products and services with all youremployees, managers, and consultants.