excellence # 2
TRANSCRIPT
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In the Name of
AllahMost BeneficentMost Merciful
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A Search forOrganizationalExcellence
WELCOME
to
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ExcellencExcellencee
superiority: great merit, eminence,the quality or state of being outstanding and superior an award for excellence in photography
outstanding feature: a feature or respect in which somebody or something is superior and outstanding Excel: to be superior to, exceed, to have better status, to be superior to [From LATIN: ex:up; celes: high]
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Before
Achieving Excellence
We must develop the ability to see things differently
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Perceived differently the world appears different
This earth and sky appear different
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ParadigParadigmm
A paradigm is the way you see the world, the way you see the universe, the way
you see your role in the world. A conceptual framework within which a theory
or view is constructed
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Excellent Load Management10 Times the length of vehicle
Main Abdullah Haroon Road
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Excellent Parking at Empress Mkt.
(Oh, Vicky, What a Mess)
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Excellent Medicine(Complete Vigour in Just One
Dose)
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Excellent Police Kiosk? Sidewalk Encroachment near Governor House
Main Abdullah Haroon Road
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Less thanExcellentWorkmanship“Chata Hai
Mindset”
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To learn to
Do Things
Differently
(Naturally, for the better)
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The formula is the same
Know 1 edge
S kill s
a++i+ude
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ImprovemenImprovementt
1. getting or making better: the process of making something better or of becoming better
• an improvement on her past performance2. change or addition: a change or addition that makes
something better
Microsoft® Encarta® Reference Library 2003. © 1993-2002 Microsoft Corporation.
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Where does constant improvement lead to?
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ExcellencExcellenceeis
getting the job
done well.
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ExcellencExcellenceereally amounts to
AN INCREDIBLE COMMITMENT
A SENSE OF URGENCY
A LOVE FOR THE PRODUCT, THE CUSTOMERAND THE PEOPLE YOU WORK WITH
EVERYDAY
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ExcellencExcellencee
Excellence is not achieved by moderation.
It is achieved by radical action,
a sense of continuous urgency
to solve the problem,
and then afterward
to see that it remains solved
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Why Practice Excellence?
Because it is a Divine Attribute1.We created man in an excellent mould
(Al-Qur’an 95:4)
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Why Practice Excellence?
Because the Holy Prophet encouraged it2.ALLAH has DECREED
That for everything there is A BETTER WAY
So when you kill in battle, DO IT IN THE BEST WAY
And when you slaughter (an animal) in sacrifice
DO IT IN THE BEST WAY,So everyone of you should sharpen his knife
And let the slaughtered animal die comfortably
(Sahih Muslim, Sunan Abu Dawood, al-Tirmidhi, ibn Majah, al-Nasai)
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Why Practice Excellence?
3. Because it is the Wisdom of Ages
Achieve Excellence For it endears us
to the world
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Why Practice Excellence?
4. Because the poet-philosopher said so:
How sad your poverty, of borrowed thoughts and actionsHave you not access to your own self- excellence
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Why Practice Excellence?
5. Because it differentiates man from other animals
MAN IMPROVES, animals do not
MAN PROGRESSES, animals do not
MAN INVENTS EVER MORE COMPLICATED TOOLS, animals do not
MAN CREATES MATERIAL AND SPIRITUAL WEALTH, animals do not
MAN BUILDS CIVILIZATIONSanimals do not
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REFLECTION BY Lin Yutang, The Importance of Things
There are perhaps finer animals with better forms and nobler structures:
Like the horse, with finer muscles;Like the lion, with a finer sense of smell;Or a greater sense of loyalty like the dog;Or better vision like the owl;Or a better sense of direction like the homing pigeon;With greater thrift, discipline and capacity for hard work, like the ant;With a sweeter temper like the dove or the deer or dolphinMore patience and contentment like the cowBetter singers like the larkAnd better dressed beings like the peacock
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BUT, GRANTED THAT
The ants are more rational and better disciplined beings than us, they still do not have a library or a museum
Any time, the elephants can invent a giant telescope, or discover a variable star, or predict a solar eclipse, or seals can discover the science of calculus, or beavers can cut the Panama Canal. I will hand them the championship as masters of the world.
Beavers build houses, but in no way differently or better now than they did 5000 years ago. Ants and honey bees provide food for winter, but in the same way as they did in the time of Solomon who referred the sluggard to them as patterns of patience.
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Man is not the only animal who labors, but he is the only one who improves his workmanship
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How does How does Excellence Excellence come into our organizationcome into our organization
SIMPLY
By being better than the others are
By surpassing them
By being distinct, meritorious, eminent
And as perfect as possible
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PEOPLE
Constant IN
NO
VA
TIONCar
e of
CU
STO
MER
SLEADERSHIP
MBWA
ExcellenceTheSimpleScheme
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JUST ONE DAYOF “MBWA”*
Management By Wandering Around
Tom Peters, author of “In Search of Excellence”
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The 8 Attributes of Excellence
1. A bias for action
2. Proximity to the customer
3. Autonomy & entrepreneurship
4. Productivity through people
5. Hands-on; value-driven
6. Sticking to the core
7. Simple form, lean staff
8. Simultaneous loose-tight properties
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1.A Bias for Action:
“Do it, fix it, try it.”
When there is a problem, put people together in a roomDon’t let them come out Until there is a solution.And then implement it.
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2. Proximity to the Customer
Excellent organizations learn from the customers they serveThey listen intently, regularly and then implement what they learn.They provide unparalleled quality, service and reliability
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3. Autonomy & Entrepreneurship
Foster many leaders and innovators throughout the organization and develop loose networks.“No short reins – lots of creativity.”
Encourage practical risk-taking and support good tries: “make sure you generate a reasonable number of mistakes.”
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4. Productivity Through People
Treat the rank and file as the source of quality and productivity: No we vs. them attitudesWalk the talk: when you say “our people are our Most important resource, mean it.”
RESPECT THE INDIVIDUALSREGARD EVERYONE AS A SOURCE OF IDEAS
Do not regard capital investment as the basic source of efficiency improvement.
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5. Hands-on; Value-driven
“The basic philosophy and values of an organization have far more to do with its achievements than do technological or economic resources, organizational structure, innovation and timing.”
Thomas Watson, CEO, IBM
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6. Sticking to the Core
Never acquire a new business You don’t know how to run.
Odds for excellence favor thoseWho stay close to the work they know
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7. Simple Form, Lean Staff
The structural forms of excellent organizations are elegantly simple
Lean top-levelsHappy lower levels
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8. Simultaneous loose-tight properties
Both centralized and decentralized
… autonomy down to the basic levelAnd yet fanatic centralism around core values
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We must look at the leadersWe must look at the leaders(those who are ahead of us)(those who are ahead of us)
And ask 3 questionsAnd ask 3 questions
But Before we startBut Before we start
TO SURPASS OTHERSTO SURPASS OTHERS
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1.Why are they where they are?
2.What are they doing that we should also be doing?
3. How can we do those things?
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The Fact of the Matter
THERE IS A BETTER WAY
ItFindIsDoToHaveWeAll
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Was there anything really new in today’s
presentation?Or was it just a repetition of the obvious?
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The Last Question?
How Would YouLike to be Remembered in History?
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As one who did things badly
or
As one who did Things excellently?
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Thank You