exchange ticket mask

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Module: Exchange Ticket Mask

By the end of the module, participants will be able to correctly:Objectives

Fill-in the Flight Segment Mask.

Fill-in the Basic Exchange Data Mask.

Redisplay the Basic Exchange Data Mask.

Fill-in the Additional Exchange Data Mask.

Fill-in the Other Ticketing Instructions Mask.

Fill-in the Domestic Additional Collections Mask.

Fill-in the Multi Currency/International Reissue Mask.

Fill-in the International Fare Calculation Mask.

Display the Total Cost Summary Mask.

Fill-in the Form of Payment Mask.

Fill-in the Manual Approval Code Mask.

Fill-in the Additional Reissue/Options Mask. Fill-in the Involuntary Reroute Mask.

Processing Lost and Stolen Tickets.

Exchange for VCR tickets

In order to demonstrate and complete the entries contained in this module,

the CRT must have the keyword CRTSST which allows for mask

capabilities.

Instructor

The first half of the module deals with paper ticket exchange and the

second half deals with electronic ticket exchange. Teach the applicable

sections based on the airlines requirement.

Sabre Airline ReservationsTraining Guide February 2004 Module: Exchange Ticket Mask 1


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For airport or city ticket office ticketing, the duty code 4 or 5 is required.

For Ticket Delivery Service(TDS) ticketing, the duty code 7 is required.

The Employee Profile Record (EPR) keyword MUL375 is required for all

Phase 3.75 pricing and ticketing entries.

For carriers utilizing the Sabre

Automated Ticket Agent Checkout

Function, the Employee Profile Record keyword DIENBR is also

required.

In addition, the agent have a ticket printer assigned, a completed

passenger name record in the work area and ticket numbers including

check digits.

To obtain ticket number and valid check digit:

W/TATKT 10 DIGITS (excluding airline accounting code)

A check digit will be displayed.

For additional information, refer to FOCUS.

2 Module: Exchange Ticket Mask Sabre Airline Reservations Training Guide February 2004


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Exchange Ticket MaskOverview

The purpose of the Exchange Ticket Mask is to allow an agent to input

exchange ticket data into a series of masks which, when completed and

entered, will compile the information and send it to the ticketing package

where it will be reformatted into the traditional exchange ticket entry.

The agent will not actually see the exchange ticketing entry take place,

however the Sabre

computer reservation system will display a ticketing

entry response mask indicating the document has been printed.

Below are features of the Exchange Ticket Mask:

Multiple tickets or documentsmay be processed in a single

exchange transaction.

Multiple currencieswith additional collection may be processed

fields.

Data fields for paid taxes.

System editsfor required data fields and their correctness.

The most important benefit is that the Exchange Ticket Mask allows the

agent to concentrate more on customer service than negotiating lengthy

formats and potential format errors.

The Exchange Ticket Mask Package consists of a series of thirteen masks,

each displayed according the type of exchange ticketing transaction taking

place.

Flight Segment Mask

Flight Segment Overflow Mask

Basic Exchange Data Mask

Additional Exchange Data Mask

Other Ticketing Instructions Mask

Domestic Additional Collection Mask

Multi Currency/International Reissue



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International Fare Calculation Mask

Total Cost Summary Mask

Form of Payment Mask

Manual Approval Code Mask Ticketing Entry Response

Additional Reissues/Options Mask

Involuntary Reroute Mask

If completing an even exchange ticket, only the following masks will be

displayed and utilized:

Flight Segment Mask Basic Exchange Data Mask

Ticketing Entry Response Mask

Before the Exchange Ticket Mask function may be used, all changes must

occur and an end transaction must have taken place. Essentially the agent

would make the changes, end the Passenger Name Record (PNR) and

redisplay it to use the Exchange Ticket Mask function.

Note



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E v e n E x c h a n g e

Flight Segment MaskIntroduce

Have participants create a simple round trip domestic passenger name

record and issue a ticket and End Transaction. Distribute the tickets.

Instructor

Then have participants change the itinerary slightly to reflect an even

exchange. Participants may use the ticket number from the original ticket.

W#EXCH Demonstrate

W# Primary action code for all Ticketing entries

EXCH Secondary action code for Exchange Ticket Mask

For Electronic Ticketing the Virtual Coupon Record (VCR) must be

displayed before accessing the Exchange Mask.

Secondary action codes for segment select, name association, passenger

type, etc. may be added to the end of the entry.

The purpose of this entry is to access the Exchange Ticket Mask Package

by displaying the first mask in the series, the Flight Segment Mask.

Explain



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The Sabreresponse will be the Flight Segment Mask.

WW - FLIGHT SEGMENTS. TO EXIT - RESET, CLEAR, AND ENTER IR.

X TO MOVE DOWN TO CONTINUE - DEPRESS ENTER KEY

FARE BASIS/ NOT VALID BAG

TKT DESIGNATOR BEFORE AFTER ALLOW*ALL* FLTS < > < > < > < >

LAX UA 1250Y 15MAR < > < > < > < >

SEA UA 238Y 16MAR < > < > < > < >

DEN AA 1778Y 17MAR < > < > < > < >

ORD AA 4043Y 17MAR < > < > < > < >

MKE UA 368Y 19MAR < > < > < > < >

ORD UA 456Y 19MAR < > < > < > < >

PHL CO 1693Y 21MAR < > < > < > < >

IAH CO 1887Y 23MAR < > < > < > < >

SEA

The Flight Segment Mask will take the following information from the

passenger name record and carry it over into the mask:

Origin and destination city

Carrier code and flight number (up to 11 segments)

Class of service

Departure date

If the itinerary exceeds 11 flight segments, the Flight Segment Overflow

Mask will be displayed. This will be covered later in the module.

Discuss the components of the mask.Point Out



Generally the first line(s) of each mask will redisplay the mask title and

give a set of instructions to exit or continue.



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TKT DESIGNATOR BEFORE AFTER ALLOW

The following column headings appear under the mask title and

instruction lines.

FARE BASIS/TICKET DESIGNATOR

NOT VALID BEFORE/AFTER

BAG ALLOW

*ALL* FLTS < > < > < > < >

If all flights in the itinerary are to have the same fare basis/ticket

designator, not valid before/after and baggage allowance, the agent would

fill in these data fields.

LAX UA 1250Y 15MAR < > < > < > < >

SEA UA 238Y 16MAR < > < > < > < >

If each flight will have different fare basis/ticket designator, not validbefore/after and baggage allowance, each data field must be completed for

each flight.

If this is an international itinerary, the inclusion of the O/X indicators for

stopover (O) and connection (X) will immediately precede the city. For

example:

LAX DL 1450F 16MAR < > < > < > < >

TYO DL 6062F 16MAR < > < > < > < >



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In order to move through the mask, the key is used. Once all of

the data is completed and the agent believes the information to be correct,

the agent would depress the key to continue to the next

appropriate mask.

Special Note

If an error occurs in the mask at , an error message will be

displayed at the bottom of the mask and the cursor will be placed at the

upper most left field of the mask. The agent would to the data

field in error and type the new and correct information, then .

Once participants are able to interpret the mask correctly, proceed to the

next page on editing the mask.



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Editing the Flight Segment MaskIntroduce

In order to move through the mask, the key is used. Once all of

the data is completed and the agent believes the information to be correct,

the agent would depress the key to continue to the nextappropriate mask.

Review

Before doing this, however, discuss the fields and the characters for each

data field.

Field Max Characters Edit

Move Down 1 No

Fare Basis/Ticket Designator 15 Yes

Not Valid Before 5 Yes

Not Valid After 5 Yes

Baggage Allowance 3 Yes

X/O Indicator 1 Yes

All of the fields, with the exception of theMove Downfield may be edited.Point Out

Field DescriptionFARE BASIS/TKT DESIGNATOR Fill-in applicable fare basis codes or ticket

designators up to a maximum of 15 characters for

each data field.

NOT VALID BEFORE Not required, however must be added dayfirst.

For example:

DMMM or DDMMM

8MAY or 08MAY

NOT VALID AFTER This field is required and entered in the samemanner as the NOT VALID BEFORE.



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Flight Segment Overflow MaskIntroduce

The Flight Segment Overflow Mask is displayed after the initial Flight

Segment Mask and when there are more than 11 flight segments in the

passenger name record.

Explain

Once the agent completes the data fields of the Flight Segment Mask for

the first 11 flight segments, he/she would place an X in theMOVE DOWN

data field at the top of the mask and depress .



The resulting display would be the Flight Segment Overflow Mask withthe remaining flight segments up to a maximum of 24 flight segments.

Discuss the mask with the participants.Point Out

WW < > X TO MOVE UP FILL-IN OR ENTER TO CONTINUE.


X/O TKT DESIGNATOR BEFORE AFTER ALLOW

FBU SK 511C 31MAR < > < >< > < >

LHR BA 285F 31MAR < > < >< > < >

SFO UA 7131Y 31MAR < > < >< > < >SMF

As you will note, it looks like the Flight Segment Mask previously

demonstrated, however it will now include all of the remaining flights

above and beyond the first 11 flights. All of the data fields and character

requirements are the same as well.

If there are international flights, the designator X/O will be shown

preceding the city to indicate a connection or stopover.

There is however, a new data field.

< > X TO MOVE UP



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If the agent wishes to return to the initial Flight Segment Mask, he/she

would place an X in the TO MOVE UPdata field and .

If the agent edits the fields of the Flight Segment Overflow Mask and

depresses the key, the system will proceed to the next mask inthe process, the Basic Exchange Data Mask.

Special Note

Have the class practice tabbing through the mask and filling in the various

fields. Address any questions or concerns they may have.

Apply

It is recommended that the participants follow instructions to ignore all

data and passenger name record at this time.



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Redisplay MaskIntroduce

To demonstrate the next entry have the students:Instructor

Display a passenger name record.

Make the entry W#EXCH.

Follow instructions to Exit.

*WW Demonstrate

* Designator to Display

WW Action code for Ticket Mask

The purpose of this entry is to redisplay the last mask that was in the

working area in the event the mask was cleared from the screen in error.

Explain

The Sabreresponse will be a display of the last mask that was in the

working area.

The agent may exit the Exchange Ticket Mask package at any time withthe following entries:

Special Note

Reset

Clear

IR

Have participants make the entries to redisplay and/or ignore the mask.

Little practice should be necessary. Address any questions or concernsthe class may have.

Apply



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The following data will be moved from the passenger name record into

the mask:

Point Out

Passenger name (not updateable by agent)

Original ticket number1

Original date and place of issue

WW - PSGR JONES/A TO EXIT - RESET AND CLEAR.

As you will note, the passenger name and a set of instructions appear in

the first line of the mask.

EXCHANGE CK COUPON DATE/PLACE ORIGINAL

TKT/DOC NBR DG DATA ORIG ISSUE FORM OF PAYMENT

The following column headings appear under the passenger name and

instructions:

Column Heading Description

EXCHANGE TKT/DOC NBR Used for the exchange ticket number and will allow up

to a maximum 13 characters.

CK DG Check digit of the exchanged ticket. Maximum of 1

character is allowed.

COUPON DATA Refers to the actual coupons being exchanged. The

coupons maybe entered in numeric from one to four or

alpha (A) for ALL coupons, up to a maximum of nine

characters.

DATE/PLACE ORIG ISSUE There are several options for this field:

DDMMMYYCCC 09OCT99DFW

DDMMMCCC 09OCTDFW

CCCDDMMMYY DFW09OCT99

CCCDDMMM DFW09OCT

1 If passenger name record contains a single airline issued ticket item other than form

numbers 04, 06, 20, 23 or 28



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ORIGINAL FORM OF

PAYMENT

The original form of payment is required up to a

maximum of 18 characters, alpha and/or numeric.

Some examples:

CK

AX3734565789123

< > EXCHANGE TKT STOCK CONTROL NBR - IF APPLIC

This data field is required for Automated Ticket and Boarding Pass (ATB)

(21) tickets. If utilizing the Lost and Stolen Ticket package, the system

searches the database for ticket number. (Refer to the Lost and Stolen

Ticket module for more information.)

This data field allows a maximum of 14 characters.

< > X FOR CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBR

If a certificate and/or and additional exchange ticket number is required,

the user would place X in the data field.

ENTER X

< > ISSUE ELECTRONIC TICKET

< > FOR OTHER TKTG INSTRUCTIONS SCREEN< > IF ADD COLLECT/OR/INTERNATIONAL REISSUE REQUIRED

< > IF A REFUND WILL BE PROCESSED

The agent would select the appropriate option by placing X in the

appropriate data field.

NEW TKT INFO *IF APPLICABLE* ISI- SITI,SOTO,SITO,SOTI< >

The International Sales Indicator (ISI) is required for all passenger namerecords containing international itineraries. Allows for four characters.

ENDORSEMENTS < > PSGR TYPE < >



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ENDORSEMENTS Allows the user to add an endorsement up to 30

characters free text.

PSGR TYPE Allows the agent to enter the Passenger Type,

such as CNN or MIL, up to three characters.

EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES < > < > < >

If there is an equivalent amount paid, the applicable currency codes must

be added (used for international). Currency codes are 3-alpha.

IF PREVIOUSLY EXCHANGED -ORIGINAL- TKT/DOC NBR< >

If the ticket was previously reissued, the original ticket or document

number, date and place of issue will automatically be filled in from the

data in the original PNR.



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Editing the Basic Exchange Data MaskIntroduce

The agent would move about the mask using the key. Once the

cursor is placed in the data field, the agent would enter the data.

Review

All of the fields maybe edited for correctness and completion except for

the PSGRdata field, which is taken directly from the PNR.

Once all of the data fields have been completed, the agent would depress

the key and one of the following will occur:

Point Out

If Then

CERTIFICATE AND/OR ADDITIONAL

EXCHANGE TKT/DOC NBRSindicator isselected

Additional Exchange Data Mask is

displayed.

OTHER TICKETING INSTRUCTIONS

indicator is selected

Other Ticketing Instructions Mask is

displayed

ADD-COLLECTor INTERNATIONAL REISSUE

indicator is selected

Additional Exchange Data Mask is

displayed.

None of the above are selected Information from this mask will be sent to

the ticketing package for further editing.

An error occurs Processing will return to the first mask

with the appropriate error response

displayed.

All data is valid Sabrewill check fares/rules and issue the

ticket according to the data input. After

the ticket has been issued, the ticketing

entry response mask is displayed followed

by the ticketing response.



Apply



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Even ExchangePractice

The following is an example of an Even Exchange (domestic). Discuss

with participants and address any questions.

Display a completed passenger name record.1.

1.1JONES/A

1 CO1887Y 18MAR M IAHSEA HK1 940A 1215P

2 CO1604Y 22MAR F SEAIAH HK1 625A 1229P

TKT/TIME LIMIT

1.T-

PHONES

1.HDQPWCT

RECEIVED FROM - RG

HDQ.HDQ4REH 1334/12MAR96 QBZLNS

Access the Flight Segment Mask.2.

W#EXCH





*ALL* FLTS < > < >

IAH CO 1887Y 18MAR < > < > < > < >

SEA CO 1604Y 22MAR < > < > < > < >IAH

Since the FARE BASIS(Y8) and theNOT VALID AFTERdate (15JUN)

applied to all flights, the data was entered in the *ALL* FLIGHTSdata

fields.



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Depress key and the Basic Exchange Data Mask will display.3.




< >EXCHANGE TKT STOCK CONTROL NBR - IF APPLIC

< >X FOR CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBRS

ENTER X


< > FOR OTHER TKTG INSTRUCTIONS SCREEN

< > IF ADD COLLECT/OR/INTERNATIONAL REISSUE REQUIRED




EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES < >< >< >


The agent has entered the EXCHANGE TICKET DOCUMENT

(8881234512345) and CK DG(3) in the data fields.

Since all coupons are being exchanged, Awas entered in the COUPON

DATAfield.

The DATE/PLACE ORIG ISSUEis 12MAR96HOUand the ORIGINAL FORM

OF PAYMENTwas

CK(check).

There are no certificates, other ticket instructions, and this was not an

international itinerary, therefore the remaining data fields need not be

completed.

Enter data by depressing key.4.

The Ticketing Entry Response Mask will be displayed and the

exchange ticket document will be printed.



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Note the TKT/TIME LIMITfield of the passenger name record.Special Note

1.1JONES/A



TKT/TIME LIMIT1.T-12MAR-HDQ4REH

TK 2100702802 JONES/A HDQ4REH 1440/12MAR

PHONES

1.HDQPWCT

RECEIVED FROM - RG

HDQ.HDQ4REH 1334/12MAR96 QBZLNS H

Have the class practice several even exchange transactions before

continuing on. Monitor for accuracy and address any errors and

questions.

Apply

Instructor may use examples from previous ticketing exercises or create

new passenger name records to be used for Even Exchange practice.



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Additional Exchange Data MaskIntroduce

In order for participants to be viewing this mask, follow these steps:Instructions

Display a passenger name record (preferably a domestic itinerary).1.

2.

3.

4.

5.

6.

7.

Access Exchange Ticket Package W#EXCH.

Complete Flight Segment Mask.

Depress key.

The Basic Exchange Data Mask will be displayed.

Complete the following data fields:

EXCHANGE TKT/DOC

CK DG

COUPON DATA

DATE/PLACE OF ORIG ISSUE

ORIGINAL FORM OF PAYMENT

Select Certificate and/or Additional Exchange by placing an X in the

brackets.

The Additional Exchange Data Mask is displayed when the CERTIFICATE

AND/OR ADDITIONAL EXCHANGE TKT/DOC NBRindicator is selected on the

Basic Exchange Data Mask.

The purpose of this mask is to allow the agent to add additional exchange

ticket numbers and coupon data.

Explain



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Point out and discuss the Additional Exchange Data Mask.Point Out

WW - ADDITIONAL EXCHANGE DATA. TO EXIT - RESET AND CLEAR.

< > RETURN TO PREVIOUS MASK

EXCHANGE CK COUPON STOCK CONTROL NBR

TKT/DOC NBR DG DATA IF APPLICABLE

1 < > < > < >

2 < > < > < >

3 < > < > < >

4 < > < > < >

5 < > < > < >

6 < > < > < >

7 < > < > < >

8 < > < > < >

9 < > < > < >

10 < > < > < >

< > IF EXCHANGING MORE TKTS/DOCS THAN MASK PROVIDES

Note and discuss the different elements of the mask.Discuss

WW - ADDITIONAL EXCHANGE DATA. TO EXIT - RESET AND CLEAR.

< > RETURN TO PREVIOUS MASK

The first two lines repeat the mask name and instructions to exit or return

to the previous mask.

EXCHANGE CK COUPON STOCK CONTROL NBR

TKT/DOC NBR DG DATA IF APPLICABLE

The next two lines indicate the column headings.



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EXCHANGE TKT/DOC NBR If an additional exchange ticket or document is

required, the agent would input the

information in this data field up to a maximum

of 14 coupons (including check digit). If

exchanging a certificate number, place C

immediately in front of the number.

COUPON DATA This data field should contain the coupon(s)

being exchanged in either numeric (1234) or

alpha (A for All) up to a maximum of nine

characters.

STOCK CONTROL NBR IF

APPLICABLE

This data field is required for Automated

Ticket and Boarding Pass (21) tickets. If

utilizing the Lost and Stolen Ticket package,

the system searches the database for ticket

number. (Refer to the Lost and Stolen Ticket

module for more information)

< > IF EXCHANGING MORE TKTS/DOCS THAN MASK PROVIDES

The user would select this option by placing an X in the data field if

additional documents are being exchanged above and beyond what this

mask will allow.

If this data field is selected, an indicator will be placed in the Additional

Exchange Data Record to show that additional tickets were collected,

even though the mask could not process them. All data contained in the

Additional Exchange Data Record will be written to tape for offline

processing.



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Once all fields have been validated, or if no fields were edited, and upon

, one of the following will occur:

Special Note

If Then

OTHER TICKETING INSTRUCTIONS

indicator is selected on the Basic

Exchange Data Mask

Other Ticketing Instructions Mask will be

displayed.

ADD-COLLECTorINTERNATIONAL

REISSUEindicator is selected on the Basic

Exchange Data Mask

Appropriate Additional Collections Data

Mask will be displayed.

None of the above are selected Information from this mask will be sent to the

ticketing package for further editing.

Error occurs Processing will return to the first mask with

the appropriate error message.

All data is valid Processing will continue through

pricing/ticketing.

After the ticket has been issued, the Ticketing Entry Response Mask is

displayed.



Apply



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Other Ticketing Instructions MaskIntroduce

In order to demonstrate the next mask, follow these steps:Instructions


2.

3.

4.

5.

6.

7.



Depress key.



EXCHANGE TKT/DOC

CK DG

COUPON DATA



Select FOR OTHER TKT INSTRUCTIONS SCREENby placing Xin the

data field.

The Other Ticketing Instructions Mask is displayed when the OTHER

TICKETING INSTRUCTIONSindicator is selected on the Basic Exchange

Data Mask.

The Other Ticketing Instructions Mask is used to override current

ticketing criteria such as the date, currency code of the AAA city, or the

connection indicator.

Explain



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The Ticketing Instructions Mask.Point Out

WW - TICKETING INSTRUCTIONS. TO EXIT - RESET AND CLEAR.

OVERRIDES X TO SELECT

< > CURRENCY CODE < > ND - NO DATE OVERRIDE< > BACKDATE < > BP - BOARDING PASS

< >/< > ORIGIN/DESTINATION < > TN - NO TAX

< > CONNECTION INDICATOR

< > PTA POINT OF SALE OVT- TKTG FIELD OVERRIDE

< > TOUR CODE OTHER

TOUR BATCH NUMBER < >< >< >

TE CODES< > < > < > < > < > < > < > < >

TAX AMT CODE

TX< >< >/< >< >/< >< >/< >< >

< >< >/< >< >/< >< >/< >< >

< >X TO RETURN TO BASIC EXCHANGE DATA MASK

WW - TICKETING INSTRUCTIONS. TO EXIT - RESET AND CLEAR.

This line repeats the mask name and any instructions to exit or continue.

OVERRIDES X TO SELECT

These are column headings indicating:


OVERRIDES Data fields that can be used as overrides. The

agent would input the correct information into

each applicable data field.

X TO SELECT Contains additional data fields which will be

selected by placing an X in the brackets.



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Editing the Other Ticketing Instruction MaskIntroduce

The Other Ticketing Instructions Mask will have the following fields

which may be edited. All of the data fields are optional.

Explain

Field Description

CURRENCY CODE Used to override the currency code of the

AAA. This data field will allow up to a

maximum of three characters.

BACKDATE If the agent wishes to backdate the ticket for

whatever reason, he/she would edit this field

with the date up to a maximum of five

characters. For example: DMMM or

DDMMM.

ORIGIN/DESTINATION This data field actually contains two subfields,

one for origin and the second for destination,

each containing a 3-alpha city code.

CONNECTION INDICATOR This data field is used to indicate a connection

if this was not done on the Flight Segment

Mask. Enter an X in this data field followed

by the first segment in the connecting pair. To

show a connection between segments three

and four, for example, enter X3.

PTA POINT OF SALE The point of sale city for prepaid tickets may

be edited with a city code up to three

characters.

TOUR CODE If a tour code, such as an IT number is

applicable, this data field would be updated up

to 13 characters.

TOUR BATCH NUMBER Allows up to maximum 10 characters.

NO DATE OVERRIDE Place an X in this data field to select ifapplicable.

BOARDING PASS If the agent wants a boarding pass to issue,

he/she would place an X in this data field.



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If Then

Error occurs Processing will return to the first mask with the

appropriate error response displayed.


pricing/ticketing.


displayed followed by the ticketing responses.



Apply

At this time, review all of the information presented here. Ensure

participants have met all objectives for this section and all questions have

been addressed before continuing.

Review



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D o m e s t i c A d d i t i o n a l C o l l e c t i o n

Domestic Additional Collections MaskIntroduce

To demonstrate the Domestic Additional Collections Mask, follow these

steps:

Instructions


2.

3.

4.

5.

6.

7.



Depress key.



EXCHANGE TKT/DOC

CK DG

COUPON DATA



Select Domestic Additional Collection Mask by placing X in the data

field.

The Domestic Additional Collection Mask is displayed when:

TheADD-COLLECTor INTERNATIONAL REISSUE REQUIREDindicator is

selected on the Basic Exchange Data Mask.

When the itinerary is wholly within the AAA country and multiple

currencies are not involved.

The purpose of this mask is to allow the agent to input the base fare and

taxes for the exchanged ticket. Sabrewill add the fare and taxes for the

new ticket.

Explain



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If a Virtual Coupon Record exists, Sabrewill add the fare and taxes for

both the exchanged ticket and the new ticket.

Prior to displaying the Domestic Additional Collection Mask, the

following will occur:

The BASE FARE OF NEW TICKET,NEW TAX(ES)and TAX CODE(S)

fields will be filled in the mask if a Phase IV record is present and the

AAA currency is the same as the Phase IV. The base fare and up to 10

taxes will be moved from the Phase IV record to the mask. Any

remaining taxes will be added together followed by an XT in the last

tax box.

If any Passenger Facility Charge airport codes are present, they will be

moved to the mask in theNEW PFC AIRPORT CODEfields.

The unused tax box fields will be suppressed.

The Phase IV record should contain the most current information.

If the passenger name record itinerary is wholly within the AAA

country, the AAA currency code will be moved to the Domestic

Additional Collections Mask and be displayed.

Note and discuss the Domestic Additional Collections Mask.Point Out

WW - USD EXCHANGE WITH USD < >X TO DISPLAY INTL EXCHANGE

AND/OR INTL A/C

BASE VALUE OF EXCHANGED TICKET/S/< > USD

PD TAX AND CODES < >< > < >< > < >< >

< >< > < >< > < >< > < >< >

< >< > < >< > < >< > < >< >

XF - EXCHANGED TICKET PFC AIRPORT CODES< >< >< >< >

BASE FARE OF NEW TKT < > USD

TAXES AND CODES < >< > < >< > < >< >

< >< > < >< > < >< > < >< >

< >< > < >< > < >< > < >< >

XF - NEW PFC AIRPORT CODES< >< >< >< >

< >X TO RETURN TO BASIC EXCHANGE SCREEN



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Discuss the various components of the mask with participants.Discuss

WW - USD EXCHANGE WITH USD < >X TO DISPLAY INTL EXCHANGE

AND/OR INTL A/C

As with most of the masks, the title of the mask and any instructions

appear in the first one or two lines.

If the agent wishes to display INTERNATIONAL EXCHANGE AND/OR

INTERNATIONAL ADDCOLLECT, he/she would place X in the date field.

BASE VALUE OF EXCHANGED TICKET/S/< > USD

The agent would place the base fare of the exchanged ticket(s) in this datafield. Up to a maximum of eight characters is allowed.

PD TAX AND CODES < >< > < >< > < >< >

All previously paid taxes (up to eight characters) and the 2-letter tax code

are placed in the data field. For example:

XF - EXCHANGED TICKET PFC AIRPORT CODES< >< >< >< >

If the exchanged ticket collected Passenger Facility Charges for any

airport, the 3-letter airport code should be inserted into these data fields.

BASE FARE OF NEW TKT < > USD

Place the base fare of the newticket in this data field. The field will

accept up to eight characters.

TAXES AND CODES < >< > < >< > < >< >

All applicable taxes and tax codes for the newticket should be added here.



35/187


Any new Passenger Facility Charge airports are input here. Use the 3-

letter airport code.


To return to the Basic Exchange Screen, the agent would place an X in the

data field.

Once all input is complete, and upon , one of the following will

occur:

Explain

The additional collection will be calculated. During this calculation,

the Base Value of the exchanged ticket is subtracted from the Base

Fare of the new ticket and the difference is moved to the Total Cost

Summary Mask.

Base Fare/New - Base Value/Exchange = Additional Collection

(If the result is negative, the word Negative is displayed in a specific

field on the Total Cost Summary Mask.)

The Paid Tax amounts are subtracted from their corresponding New

Tax amounts by tax code.

New Tax Amount - Paid Tax Amount = Additional Collection

(Any tax with a positive value is reflected in the tax box fields on the

Total Cost Summary Mask)

The Total Cost Summary Mask will be built and displayed on the

screen.

Base Fare Add Collect + Tax Add Collect = Total Add Collect



Apply



36/187


37/187


38/187

International Additional CollectionsIntroduce

If data was entered on the Multi-Currency/IntlReissue Mask, the tax

information will appear as follows:

Explain

The first two PaidTax Amounts and Tax Codes will be carried over

and displayed in the first two tax boxes.

If no New (unpaid) Taxes are present, the third tax box will contain

the third Paid Tax Amount and Tax Code.

Any tax box that does not contain paidtaxes will contain new unpaid

tax amounts and tax codes.

Any remaining New (unpaid) Taxes will be added together and

placed in the third box with an XT as the Tax Code. (A PD will bedisplayed in front of each Paid Tax field.)

Upon reviewing the data in the Total Cost Summary Mask, the agent

would depress key and the Form of Payment Mask will be

displayed if an additional collection is required.

Special Note



39/187

Form of Payment MaskIntroduce

The purpose of this mask is to allow the agent to input the add collect

form of payment. In addition to the actual form of payment, there are data

fields for expiration date and American Express extended payment plan ifpaying by credit card.

Explain

The Form of Payment Mask is displayed when an additional collection is

required on the ticket.

Note the A/C Form of Payment Mask.Point Out

WW - A/C FORM OF PAYMENT. ENTER AMOUNT IN ASSOCIATED FOP BOX

DEPRESS ENTER TO ISSUE TKT. TO EXIT - RESET AND CLEAR.

TTL A/C < >

CASH AMT < >

CHECK AMT < >

< >X IF CC1 APPROVAL PREVIOUSLY OBTAINED

CC1 AMT < > CC EXP < > AX EXTENDED PAY < >

CC NBR < >



CC NBR < >INV AMT < > DOCUMENT NBR < >

GTR AMT < > DOCUMENT NBR < >

PTA AMT < >

Discuss each of the components.Discuss

WW - A/C FORM OF PAYMENT. ENTER AMOUNT IN ASSOCIATED FOP BOX

DEPRESS ENTER TO ISSUE TKT. TO EXIT - RESET AND CLEAR.

The first two lines of the mask contain the title and instructions to either

issue the ticket or exit the mask.



40/187

TTL A/C < >

The TTL A/Camount will be carried over from the Total Cost Summary

Mask. No agent input is allowed.

CASH AMT < >

Input the total amount of the additional collection for payment by cash. A

maximum of eight characters is allowed.

CHECK AMT < >

If paying the additional collection by check, input the amount in this data

field, allowing up to a maximum of eight characters.


If paying the additional collection by credit card and an approval was

already obtained, select this data field by placing an X in the brackets.


CC NBR < >

When paying the additional collection by credit card, several data fields

must be completed:

Data Field Description

CC1 AMT Amount to be charged to this credit card in

numeric, up to a maximum of eight

characters.

CC EXP Expiration date of this credit card. This data

field will allow up to four numeric

DD MMM YY.

AX EXTENDED PAY If using an American Express card for the

add collect form of payment, the agent

would complete this data field with an X.



41/187

Data Field Description

CC NBR Input the credit card number here. Up to a

maximum of 50 characters are allowed.

If using a second additional credit card to cover the additional collection,

all of the data fields for CC2 would be completed as well as those data

fields for CC1.

INV AMT < > DOCUMENT NBR < >

If using an Invoice for the additional collection, complete the AMT data

field and the invoice document number. As many as ten characters are

allowed in the document number field for invoice reference.

GTR AMT < > DOCUMENT NBR < >

If using a Government Transportation Request (GTR) for the additional

collection, complete the AMT data field and the GTR number. As many

as eight characters are allowed in each of the two data fields for GTR.

PTA AMT < >

If paying by Prepaid Ticket, the agent would enter the PTA amount here.Up to a eight characters are allowed to define the amount.

The edits to ensure the amounts entered on the mask are equal to the Total

Amount will not apply for prepaid tickets.

Special Note

Have participants tab through the mask and update the various data fields.

Advise participants that once they have input the data, depressing the

key will take them to the next mask in the process.

Apply



42/187


43/187

If Then

card is selected, only one approval code

has been retrieved for the credit card by

the Masks for Exchange Ticketing

package and the amount for the credit

card has increased

NEED APPROVAL CODE/FARE aaaaa USD -

xxxx

(aaaaa = the amount of the credit card that

has not yet been approved.)

CREDIT CARD APPROVAL PREVIOUSLY

OBTAINEDfor the corresponding credit

card is not selected and an approval has

not already been retrieved for the credit

card by the Masks for Exchange

Ticketing package

Credit Link will be accessed to retrieve the

approval code and store it in the record.



card is not selected, only one approval

code has been retrieved for the credit card

by the Masks for Exchange Ticketing

package, and the amount for the credit

card has increased

Difference will be sent to the Credit Link to

retrieve a second approval code. Both

approval codes will be stored in the record

and printed on the ticket (stock permitting).

Two Approval Codes

If two approval codes have already been retrieved by the Masks for

Exchange Ticketing package and the amount for the credit card increases,the Credit Approval Code Mask will be displayed on the screen with the

following message:

UNABLE TO VERIFY CREDIT - CALL DIRECT - xxxx

The last two credit approval codes will be stored in the record. The first

approval code will be lost.

Note



44/187

Sabredoes not have the authority from the credit card companies to return

approval codes back to the card company to increase the purchasers open

to buy limit when additional approvals are needed. Therefore, care will

need to be taken to ensure agents do not access the Credit Link for more

than what is needed for each credit card form of payment.

Emphasize



45/187

Manual Approval Code MaskIntroduce

The Manual Approval Code Mask is displayed when:Explain

The credit package encounters a problem while obtaining an approvalcode for a credit card

When a credit card is being processed and the corresponding

approval previously obtainedfield is selected

When the Telecheck DCIES option is being used. (The Telecheck

DCIES option can only be used at locations in the United States,

Canada, Puerto Rico, the U.S. Virgin Islands, or the Pacific Islands.)

Manual Approval Code Mask is shown below:Point Out

WW - APPROVAL CODE. ENTER CREDIT CARD OR CHECK APPROVAL CODE.

DEPRESS ENTER TO ISSUE DOC. TO EXIT - RESET AND CLEAR.

APPROVAL CODE < > CC1

CC AMT[ ] CC NBR [ ] CC EXP [ ]

CK AMT[ ] MICR NBR< >

ID - DRIVERS LICENSE DL

ID - ARMED FORCES MIIF APPLICABLE - SECONDARY ID

ID

RETURN TO PREVIOUS MASK TO CHANGE FORM OF PAYMENT < >

NEED APPROVAL CODE/FARE -1ST CC

Note and discuss the components of the mask.Discuss

WW - APPROVAL CODE. ENTER CREDIT CARD OR CHECK APPROVAL CODE.

DEPRESS ENTER TO ISSUE DOC. TO EXIT - RESET AND CLEAR

The mask type and any instructions are listed in the first two lines of the

mask.



46/187

APPROVAL CODE < > CC1

This data field allows the agent to input an approval code obtained

manually, perhaps by calling the credit card company directly. CC1

indicates that CC1 was selected as the form of payment on the Form ofPayment Mask.

CC AMT[ ] CC NBR [ ] CC EXP [ ]

The credit card amount, number and expiration date will be provided and

carried over from the Form of Payment Mask if the CC1 form of payment

was entered on the Form of Payment Mask. The CK data fields will be

suppressed.

If the CC2 form of payment was entered on the Form of Payment Mask,

the CC2 Amount, Credit Card Number, and Expiration Date will be

carried over from the Form of Payment Mask and displayed in the

Approval Code Mask. CC2 will be displayed next to theAPPROVAL

CODE FIELD.

CK AMT[ ] MICR NBR < >

IfCHECK

was selected on the Form of Payment Mask and the Telecheckpackage is being is used, the check amount will be carried over into this

data field form the Form of Payment Mask. CKwill be displayed next to

theAPPROVAL CODEdata field and the credit card data fields will be

suppressed.

TheMICR NBRcan be edited up to a maximum of 25 characters.

ID - DRIVERS LICENSE DL < > < >

If requesting additional identification, such as a drivers license, the agent

would fill in the two data fields with the 2-letter state code and drivers

license number up to 23 characters.



47/187

ID - ARMED FORCES MI < >

If requesting military identification, the agent would enter the ID number

up to nine characters.

IF APPLICABLE - SECONDARY ID < >

ID < >

Any secondary identification may be entered in each data field up to 25

characters, free text.

RETURN TO PREVIOUS MASK TO CHANGE FORM OF PAYMENT < >

If the agent wishes to change the form of payment, select this option byplacing an X in the data field.

Once all editing is complete and upon , one of the following will

occur:

Special Note

If Then

Two credit cards were entered on the

Form of Payment Mask, and CC2 has

been processed

CC1 will then be processed.

A credit card and a check were entered

on the Form of Payment Mask, and the

credit card has been processed

Check will then be processed.

Information from the mask will be sent

to the ticketing package for further

editing. If an error occurs

Processing will return to the first mask with

the appropriate error response displayed.


pricing/ticketing.


displayed followed by the ticketing responses.



48/187



Apply



49/187

Multiple Forms of Payment: Credit Card and Credit CardIntroduce

A multiple form of payment containing two credit cards will access the

credit link once for each card. The following will take place if two credit

cards are selected:

Explain

If Then

Credit card approval override for either

credit card is selected and an approval

has not already been retrieved for that

card by the Exchange Ticketing Package

Credit Approval Code Mask will be displayed

on the screen with the following message:

NEED APPROVAL CODE/FARE aaaaa USD -xxxx

(aaaaa = the amount of the credit card that has

not yet been approved.)

Once the Approval Code is entered onthe Credit Approval Code Mask, if credit

card two (CC2) is being processed

Credit card one (CC1) will be checked forCredit Link processing.


OBTAINEDfor the second credit card

(CC2) is notselected and an approval

code has notbeen retrieved for that card

by the Exchange Ticketing package

Second credit card information will be sent to

the Credit Link for approval.

Credit approval code is received Approval code will be stored in the record.


OBTAINEDfor credit card one is selected

Credit Approval Code Mask is displayed with

the following error message:


xxxx




OBTAINEDfor credit card one is not

selected

Credit card one will be sent to the Credit Link

for approval

If a credit approval code is received Approval code will be stored in the record.

CREDIT CARD APPROVALPREVIOUSLY Difference will be sent to the Credit Link to



50/187

If Then



code has been retrieved for the credit


Ticketing package, and the amount for

the credit card has increased

retrieve a second approval code. Both

approval codes will be stored in the record and

printed on the ticket. (stock permitting)

Approval code has already been

retrieved for the corresponding credit

card



UNABLE TO VERIFY CREDIT - CALL DIRECT

- xxxx

The new approval code will overlay the original code for the

corresponding card in the record. The original approval code will be lost.

Point Out

Once theAPPROVAL CODEis entered on the Credit Approval Code Mask, if

credit card two is being processed, credit card one will be checked for

Credit Link processing.

The Exchange Ticket Mask procedure permits use of the following

multiple forms of payment:

Special Note

Cash

Check

Credit Cards

Government Travel Request (GTR)

Prepaid Ticket (PTA)

Invoice is not a valid option for multiple forms of payment.



51/187

Credit Card and CheckIntroduce

When a multiple form of payment containing one credit card and a check

form of payment is entered the following will occur:

Explain

If Then



card is selected and an approval has not

already been retrieved for that card by


package




xxxx



Once the Approval code is entered onThe Credit Approval Code Mask and if

using Telecheck (DCIES) option

Credit Approval Code Mask will be preparedfor Telecheck processing and displayed with


NEED MICR NBR OR APPROVAL CODE - xxxx



card is selected, only one approval code

has been retrieved for the credit card by


package, and the amount for the creditcard has increased




xxxx

(aaaaa = the amount of the credit card that hasnot yet been approved.)

Once the Approval Code is entered on

the Credit Approval Code Mask and if

using the Telecheck (DCIES) option

Credit Approval Code Mask will be prepared

for Telecheck processing and displayed with





card is not selected and an approval code

has not been retrieved for that card by


package

Credit card information will be sent to the

Credit Link for approval.

Credit approval code is received Approval code will be stored in the record.



52/187

If Then

Telecheck option is being used Credit Approval Code Mask is displayed with






code has been retrieved for the credit


Ticketing package, and the amount for

the credit card has increased

Difference will be sent to the Credit Link toretrieve a second approval code. Both

approval codes will be stored in the record. If

the Telecheck option is being used, the Credit

Approval Code Mask will be prepared for

display. If an approval code has already been

retrieved, the approval code will be moved to

the Credit Approval Code Mask. The mask

will be displayed with the following message:


Approval codes have already been

retrieved by the Masks for Exchange

Ticketing package for the credit card and

the amount for the credit card increases



UNABLE TO VERIFY CREDIT - CALL DIRECT

- xxxx

Telecheck processing will be accessed,

for carriers using DCIES, when the form

of payment is a check and the user is

located in the U.S., Canada, Puerto Rico,

U.S. Virgin Islands, or the Pacific

Islands. If an approval code has already

been retrieved

Approval code will be displayed on the Credit

Approval Code Mask.

The last two credit approval codes will be stored in the record. The first

approval code will be lost.

Point Out



53/187

Once the Approval Code is entered on the Credit Approval Code Mask

and if the Telecheck option is being used, the Credit Approval Code Mask

will be prepared for Telecheck processing. If an approval code has

already been retrieved for the check, the approval code will be displayed

in the Credit Approval Code Mask. The mask will be displayed with the

following message:

Special Note


Once all editing is complete, the following will occur:Point Out

If Then

Manual approval code is needed for check

or credit card forms of payment

Credit Approval Code Mask will be

displayed on the screen with the appropriate

message.

Once all edits are complete, the new input

message is built. The entry will be sent to

the mainline ticketing package where

additional edits will be performed. If an

error occurs

Processing will return to the first mask with

the appropriate error response.

All data is valid Processing will continue through ticketing.

After the ticket has been issued, the Ticketing Entry Response Mask isdisplayed followed by the ticketing responses.

A multiple form of payment containing a credit card and either cash,

GTR, or PTA, will be processed as today. The cash, GTR, and PTA

forms of payment will be edited before the credit card.

Note

Multiple forms of payment are permitted using all print routines except

Gulf Air.

Emphasize

The Gulf Air ticket print routine, using the Exchange Ticket Mask

procedure, is restricted to a single form of payment.



54/187

Additional CollectionPractice

The following steps are examples of an Additional Collection transaction

(domestic). Discuss with participants and address any questions.

Display a completed passenger name record.1.

1.1JONES/A



TKT/TIME LIMIT

1.T-

PHONES

1. PWCT

RECEIVED FROM - RG

HDQ.HDQ4REH 1505/12MAR96

EOK 1505 SSXJIK

Access the Flight Segment Mask.2.

W#EXCH





*ALL* FLTS < > < >IAH CO 1887Y 18MAR < > < > < > < >

SEA CO 1604Y 22MAR < > < > < > < >

IAH

For this example, the same FARE BASIScode (Y8) andNOT VALID

AFTERdate (15JUN) apply to *ALL* flights, and have been input in the

*ALL* FLTSdata fields.



55/187

Depress the key.3.

This will display the Basic Exchange Data Mask.




< >EXCHANGE TKT STOCK CONTROL NBR - IF APPLICABLE

< >X FOR CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBRS

ENTER X


< > FOR OTHER TKTG INSTRUCTIONS SCREEN

IF ADD COLLECT/OR/INTERNATIONAL REISSUE REQUIRED






Note that the PSGR NAMEwas moved over directly from the passenger

name record.

The agent input the EXCHANGE TKT/DOC NBRand CK DG

(88812345123453) and completed the COUPON DATA(Afor all coupons to

be exchanged).

DATE/PLACE ORIG ISSUE(12MAR96HOU) was input.

The agent input the FORM OF PAYMENT(CK).



56/187

Select IF ADD COLLECT/OR/INTERNATIONAL REISSUE REQUIREDby

placing X in the data field.

4.

This will display the Domestic Additional Collections Mask.

WW - USD EXCHANGE WITH USD < >X TO DISPLAY INTL EXCHANGEAND/OR INTL A/C

BASE VALUE OF EXCHANGED TICKET/S/ USD

PD TAX AND CODES < >< > < >< > < >< >

< >< > < >< > < >< > < >< >

< >< > < >< > < >< > < >< >

XF - EXCHANGED TICKET PFC AIRPORT CODES< >< >< >

BASE FARE OF NEW TKT USD

TAXES AND CODES < >< > < >< > < >< >

< >< > < >< > < >< > < >< >

< >< > < >< > < >< > < >< >



Next the agent would input the BASE VALUE OF THE EXCHANGED TICKET

(1098.00).

The EXCHANGED TICKET PFC AIRPORT CODEwas input (SEA).

The final data field completed is the BASE FARE OF NEW TKT(1218.00).

The agent would once all of the appropriate data has been

input and verified.

5.



57/187


58/187

If all of the data is correct, the agent would at which time the

Ticketing Entry Response Mask will be displayed.

7.

WW ENTER TO CONTINUE - TO DISPLAY THE ADDL REISSUES/OPTIONS MASK.

- TO EXIT, RESET, CLEAR AND END TRANS.

OK 1221.00/ 24 0070 2803 2

No entries are allowed in this mask.

If additional reissues are required, follow the directions by placing an Xin

the ENTER TO CONTINUE - TO DISPLAY THE ADDL REISSUES/OPTIONS

MASK.

Special Note

If no further reissues are needed:

Depress theRESET key

CLEARthe screen

End Transaction

The following is an example of the passenger name record once ticketed.

Note the TKT/TIME LIMITfield.

Point Out

1.1JONES/A



TKT/TIME LIMIT

1.T-12MAR-HDQ4REH

TK 2400702803 JONES/A HDQ4REH 1521/12MAR

PHONES

1.HDQPWCT

RECEIVED FROM - RG

HDQ.HDQ4REH 1505/12MAR96 SSXJIK H

Have the participants make the necessary entries to complete a reissue

transaction involving an additional collection using passenger name

records that have been previously created and ticketed or create and ticket

Apply



59/187

new passenger name records. Address any questions or concerns they

may have.



60/187

A d d i t i o n a l R e i s s u e s

Additional Reissues/Options MaskIntroduce

The Additional Reissues/Options Mask will allow the user to reissue

additional tickets before ending the passenger name record.

Explain

The Additional Reissues/Options Mask is displayed after the exchange

ticket document has been printed and the ENTER TO CONTINUE - TO

DISPLAY THE ADDL REISSUES/OPTIONS MASKis selected by placing an

X in the data field and depressing the key.

The Ticketing Entry Response Mask is shown below:

WW ENTER TO CONTINUE - TO DISPLAY THE ADDL REISSUES/

OPTIONS MASK.

- TO EXIT, RESET, CLEAR AND END TRANS.

OK 1221.00/ 24 0070 2803 2

Once the key is depressed, the Additional Reissues/Options

Mask will be displayed.

Note and discuss the mask.Point Out

WW - ADDITIONAL REISSUES/OPTIONS. TO EXIT - RESET, CLEAR

AND END TRANSACTION.

NBR SELECTION < >

1. VOID AND REISSUE TICKET DUE TO PRINTER MALFUNCTION

2. VOID AND RETURN TO FIRST SCREEN FOR CORRECTIONS

* 3. RETURN TO FIRST SCREEN FOR ADDITIONAL TICKETING

4. ACCESS MISC2 TO COLLECT ASC/PENALTY/OR LTA FEE

5. ACCESS RFND TO ISSUE A REFUND OR RESIDUAL VOUCHER

* COMPLETE ALL SECTIONS BELOW WHEN USING OPTION 3ENTER NAME SELECT ENTRY - < >

IF NAME SELECTION UNKNOWN - RESET, CLEAR, *N, AND *WW



1< >< > < > < >

2< >< >

IF APPLICABLE - 1 EXCHANGE STOCK CONTROL NBR < >

2 EXCHANGE STOCK CONTROL NBR < >



61/187

Discuss the various components of the mask.Discuss

WW - ADDITIONAL REISSUES/OPTIONS. TO EXIT - RESET, CLEAR

AND END TRANSACTION.

As with the other masks, the mask title and instructions appear in the first

two lines of the mask.

NBR SELECTION < >

1. VOID AND REISSUE TICKET DUE TO PRINTER MALFUNCTION

Option number 1 allows the agent to void and reissue the ticket because

the printer was either turned off, jammed, etc. To select this option, the

agent would input the number 1 in theNBR SELECTIONdata field.

This option is not available to host customers who are currently using pre-

numbered ticket stock.

2. VOID AND RETURN TO FIRST SCREEN FOR CORRECTIONS

Option number 2 allows the agent to void the ticket and return to the first

screen in the event an error was made. Enter 2 in theNBR SELECTIONdata

field if this is your choice.

This option is not available to customers using pre-numbered ticket stock.

3. RETURN TO FIRST SCREEN FOR ADDITIONAL TICKETING

ENTER NAME SELECT ENTRY - < >

Option number 3 allows the agent to return to the first screen to complete

additional ticketing transaction. In addition to selecting number 3, the

agent would also enter the name selection number to which this exchange

applies.

If option 3 is selected, the name number is required.

4. ACCESS MISC2 TO COLLECT ASC/PENALTY/OR LTA FEE



62/187

Option number 4 allows the agent to access the Miscellaneous Sales and

Service Mask to collect an administrative service charge, penalty or lost

ticket application fee.

For TREX users option number 4 will appear as 4.ACCESS MISC2 TO

COLLECT CHANGE FEE. When option number 4 is selected on the

Additional Reissues/Option Mask, Sabre will automatically display the

Change Fee mask with the applicable data auto-populated.

5. ACCESS RFND TO ISSUE A REFUND OR RESIDUAL VOUCHER

Option number 5 allows the agent to access the Refund Mask to issue a

refund or residual voucher.



1< >< > < > < >

Once the appropriate option was selected (1, 2 or 3), the agent would fill

in the above exchange ticket data.

IF APPLICABLE - 1 EXCHANGE STOCK CONTROL NBR < >

2 EXCHANGE STOCK CONTROL NBR < >

This data field is required for Automated Ticket and Boarding Pass (21)

tickets. If utilizing the Lost and Stolen Ticket package, the system


Ticket module for more information.)

Once a selection has been made and the remaining data input, the agent

would and one of the following will occur:

Explain

If Then

Menu Selection 1 is selected and

upon

System will generate the data from the masks to

the ticketing package and:

Automatically generate a WVentry to void thepreviously generated ticket number

Reissue the document



63/187

If Then

The Additional Reissues/Options Mask will be

also be redisplayed.


upon First mask will retain all of the previously

entered data.

Data previously entered on the Form ofPayment and Manual Approval Code masks willbe deleted.

Automatically generate a WV entry to void thepreviously generated ticket number.

First mask (Flight Segment or Basic ExchangeData) will be displayed.


upon Flight Segment Mask will be displayed with the

corresponding passenger name that was entered

in theNAME SELECTIONfield.

Previously entered data on the Basic ExchangeData, Additional Exchange Data, Form ofPayment, and Manual Approval Code maskswill be deleted.

Menu Selection 3 is selected and the

exchange ticket information is

entered on this mask

Flight Segment Mask will be displayed with the

corresponding passenger name that was entered in

theNAME SELECTIONfield. All data previouslyentered on previous masks will then be retained,

except on the Manual Approval Code Mask.


upon MISC - Services mask will be displayed.

Ticket number field is automatically updated.


upon Refund mask will be displayed.

Passengers name is automatically updated.

All data entered on the Additional Reissues/Options Mask (except theNumber Selections) will be carried over to the Basic Exchange Data Mask

and moved to their respective fields.

Special Note

If the second exchange ticket data is entered, the CERTIFICATE AND/OR

ADDITIONAL EXCHANGE TKT/DOCSindicator will be selected on the Basic



64/187

Exchange Data Mask and the data will be moved to their respective fields

on the Additional Exchange Data Mask.

The Form of Payment Mask will be displayed when the form of payment

will need to be verified again. (Credit Card form of payments will need

new authorization codes.) This will also give the user an opportunity to

return to the Basic Exchange Mask to change fields if necessary.



Apply



65/187

I n t e r n a t i o n a l A d d i t i o n a l C o l l e c t i o n

Multi Currency/International Reissue MaskIntroduce

The Multi-Currency/International Reissue Mask is displayed when:Explain

TheADD-COLLECT/OR/INTERNATIONAL REISSUE REQUIREDindicator

is selected on the Basic Exchange Data Mask, or

When the itinerary is not wholly within the AAA country, or

When an EQUIVALENT FARE PAID CURRENCY CODEis entered on

either the Basic Exchange Data Mask or on the Other Ticketing

Instructions Mask in the CURRENCY CODE OVERRIDEfield.

The Sabreresponse will be similar to the one shown below:

WW - MULTI CURRENCY/INTERNATIONAL REISSUE

BASE VALUE OF EXCHANGED TICKET/S/< >< >CURRENCY CODE

EQUIV. FARE PAID CURRENCY CODES< >< >IF APPLICABLE

PD TAX AND CODES < >< > < >< > < >< >

< >< > < >< > < >< > < >< >

< >< > < >< > < >< > < >< >

XF - EXCHANGED PFC CHARGE AIRPORT CODES< >< >< >< >

BASE FARE OF NEW TKT < >IN CURRENCY OF EXCHANGED TKT

ADD COLLECT CURRENCY OF PAYMENT < >

A/C TAX AND CODE < >< > < >< > < >< >

< >< > < >< > < >< > < >< >

< >< > < >< > < >< > < >< >

XF - NEW PFC CHARGE AIRPORT CODES< >< >< >< >


Discuss each of the components of the mask.Point Out

WW - MULTI CURRENCY/INTERNATIONAL REISSUE

The first line of the mask displays the title.



66/187

BASE VALUE OF EXCHANGED TICKET/S/< >< >CURRENCY CODE

The agent would complete the data fields with the base fare of the

exchanged ticket and 3-letter currency code.

EQUIV. FARE PAID CURRENCY CODES< >< >IF APPLICABLE

If the ticket was issued in another currency, the agent would input the

equivalent amount paid currency codes.

PD TAX AND CODES < >< > < >< > < >< >

Any previously paid taxes and their respective tax codes would be input in

these data fields. The paid tax amount allows up to seven characters,while the paid tax code allows up to 3 characters.

XF - EXCHANGED PFC CHARGE AIRPORT CODES< >< >< >< >

The city codes for any previously collected Passenger Facility Charges

would be entered at this time.

BASE FARE OF NEW TKT < >IN CURRENCY OF EXCHANGED TKT

The base fare of the new ticket would be input, in the currency of the

exchanged ticket. Up to eight characters are allowed.

ADD COLLECT CURRENCY OF PAYMENT < >

The 3-letter currency code for the add collect should be entered in this

data field.

A/C TAX AND CODE < >< > < >< > < >< >

Add the add collect taxes and respective 2-letter codes here.



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XF - NEW PFC CHARGE AIRPORT CODES< >< >< >< >

If any new Passenger Facility Charges are required, enter the 3-letter

airport code in each of the data fields as necessary.


The agent may return to the Basic Exchange Data Mask by placing an X

in the date field.

Prior to displaying the Multi-Currency/International Reissue Mask, the

following will occur:

Special Note

If Then

EXCHANGE TKT EQUIVALENT FARE PAID

CURRENCY CODE(S)was entered on the

Basic Exchange Data Mask

EXCHANGE TKT EQUIVALENT FARE PAID

CURRENCY CODE(S)will be carried over and

displayed on the Multi-Currency/International

Reissue Mask.

Phase IV record is present and the

itinerary is international (defined as one

flight segment outside the AAA country)

BASE FARE OF NEW TICKETwill be filled in

the mask.

Once all editing is complete and upon , the following will occur:Point Out

The International Additional Collection will be calculated.

The International Base Value of the Exchanged Ticket will be

subtracted from the Base Fare of the New Ticket.

The difference will be shown as the A/C Base Fare on the Total Cost

Summary Mask.

If the result is negative, it will be reflected on the Total Cost Summary

Mask. The base fare will appear as 0 and to the right of the amount,

the following message will be displayed:

[POSSIBLE REFUND]



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Each of the New A/C Taxes will be reflected on the Total Cost

Summary Mask; either with their individual tax code or as a

summation with an XT tax code.

The International Fare Calculation Mask will be displayed, if a Phase IV

record is not present.

Special Note

If a Phase IV record is present, the Total Cost Summary Mask will be

displayed.



Apply



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International Fare Calculation MaskIntroduce

The International Fare Calculation Mask allows the agent to input the fare

calculation information that will print out on the ticket.

Explain

Five fare calculation lines will be displayed for Automated Ticket and

Boarding Pass ticket stock. If carbonized or transitional ticket stock, the

fifth line will be suppressed.

The International Fare Calculation Mask will be displayed if a Phase IV

ticket record is not present for an international add collect.

The Sabreresponse will be similar to the one shown below:

WW - INTERNATIONAL FARE CALC. TO EXIT - RESET AND CLEAR.

ENTER THE NEW FARE CALCULATION INFORMATION BELOW

< >

< >

< >

< >

< >

< >X TO RETURN TO PREVIOUS MASK

The International Fare Calculation Mask will have the following fields

which require editing:

Point Out

WW - INTERNATIONAL FARE CALC. TO EXIT - RESET AND CLEAR.

Mask title and instructions to exit the mask. (No edit required.)

ENTER THE NEW FARE CALCULATION INFORMATION BELOW< >

The agent would enter the fare calculation information in a format similar

to that of a Phase IV record, using cities, airline, designator for one way



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and fare data. Up to 51 characters are allowed for each line of fare

calculation.

The fare calculation is required for international itineraries.

Have participants practice international reissues. Monitor for accuracy.

Ensure all participants are able to meet all objectives to this point.

Apply

Address any questions or concerns.



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I n v o l u n t a r y R e r o u t e

Involuntary Reroute MaskIntroduce

W#EXCH#INVOL Demonstrate

The purpose of this mask is to allow the agent to issue an exchange

document for an involuntary rerouting.

Explain

The Involuntary Reroute Mask is displayed after the Flight Segment Mask

when a INVOLsecondary action code is used in the exchange mask

entry.

The response will be a Flight Segment Mask.

WW - FLIGHT SEGMENTS. TO EXIT - RESET, CLEAR, AND ENTER IR




*ALL* FLTS < > < > < > < >

DFW AA 203Y 02MAY < > < > < > < >

SFO AA 1998Y 04MAY < > < > < > < >

DFW

The agent would fill in the data fields with the appropriate data for*ALL*

FLTSor each individual flight. Upon , the Involuntary Reroute

Mask will appear.



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Note and discuss the Involuntary Reroute Mask.Point Out

WW - INVOLUNTARY REROUTE TO EXIT - RESET AND CLEAR.

JONES/A

FROM AIRLINE< > FLT NBR< > REASON< >

EXCHANGE CK COUPON DATE/PLACE ORIGINALTICKET NBR DG DATA ORIG ISSUE FORM OF PAYMENT

< > < > < > < >


ORIGINAL TKT INFO - BASE FARE CURRENCY CODE< > AMT< >

EQUIV AMOUNT PAID CURRENCY CODE< > AMT< >

TAX< >< >/< >< >/< >< >

C/< >

< >

< >

*IF APPLICABLE* INTL SALES - SITI,SOTO,SITO,SOTI< >


ORIGIN/DESTINATION < >/< >


Discuss each component of the mask.Discuss


The first line contains the name of the mask and instructions to exit.

JONES/A

The name of the passenger is copied from the passenger name record.

FROM AIRLINE< > FLT NBR< > REASON< >

The FROM AIRLINE, FLT NBRand REASONfor the reroute are required.

The REASONdata field may be free text up to a maximum of 30 characters

(all except #).


TICKET NBR DG DATA ORIG ISSUE FORM OF PAYMENT

< > < > < > < >



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The EXCHANGE TICKET NBRis also required and will support up to a

maximum of 14 characters, inclusive of the check digit.

The COUPON DATAfield is also required and should reflect the exchange

coupons in either numeric form or A for all coupons.

The DATE/PLACE ORIG ISSUEis required.

The ORIGINAL FORM OF PAYMENTis also required and will support up to

18 characters.


This data field is required for Automated Ticket and Boarding Pass (21)

tickets. If utilizing the Lost and Stolen Ticket package, the system


Ticket module for more information)

ORIGINAL TKT INFO - BASE FARE CURRENCY CODE< > AMT< >

The BASE FARE CURRENCY CODEandAMTare required. The currency

code will support three characters while theAMTdata field allows eight

characters.

EQUIV AMOUNT PAID CURRENCY CODE< > AMT< >

Both of these data fields are optional. The CURRENCY CODEwill allow

three characters. TheAMTdata field allows up to seven characters.

TAX< >< >/< >< >/< >< >

At least one TAXamount field must be entered even if zero. If EQUIVAMOUNT PAIDis completed, the TAXamount must be entered in the same

decimal format of the EQUIV AMOUNT PAID.


exchange ticket mask

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