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Global Exchange Manager

Only 6 steps to a new ticketGlobal Exchange Manager makes it really easy for you and your

agents:

Automate ticket exchanges, save time and moneyGlobal Exchange Manager is an application that automates the ticket exchange/reissue process. It only takes 6 easy

steps and thanks to the graphical interface, your agents don’t

need to use cryptic entries. Global Exchange Manager makes the

whole process much quicker and more efficient. Moreover,

you will spend less time on training your agents.

Easy access, easy updatesYou can access Global Exchange Manager through the GEM

button in the Galileo Desktop toolbar, both in Focalpoint and

Smartpoint. Because it is a web-based application, you don’t

take care of any updates. They are always instant and automatic.

Exchange/reissue tickets with a few clicks

1 Select tickets for exchange/reissue

Commission and penalties

New Fare calculation and comparison

with the original one

Exchange mask

Ticket mask copy for other passengers

New ticket

2

3

4

5

6

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MAKE YOUR EVERYDAY SERVICE EVEN MORE EFFICIENT

For more information about Global Exchange Manager

and to get started, please contact your TRAVELPORT representative.

Key capabilities at a glance• Recalculates the whole journey both before and after

departure, even for partly used tickets, and stores the Filed Fare.

• Compares originally paid taxes with the new taxes and

collects the difference.

• Updates the filed fare and prepares it for exchange/reissue.

• Ability to exchange IT tickets with private fare filed by

carriers.

• Involuntary rebooking/rerouting done in an easy way.

• Checks the passenger name with the name shown on the

original ticket.

• Automatically issues the new ticket and offer 3 types of

penalty collection:

» EMD – issued automatically by Global Exchange Manager

» As a tax

» To the Fare (to the Total)

Works for all airlines!

No transaction fees.

Flexible. Solves a huge number

of non-standard ticket exchange/

reissue situations.

For IATA and non-IATA agencies

(selective access necessary).

More advantages to support your everyday businessGlobal Exchange Manager calculates the exchange/reissue for

you and thus prevents errors.

You can reduce the number of ADMs issued by carriers for

incorrect manual calculations and exchange processes.

Compared to an exchange done in the Galileo™ GDS, Global

Exchange Manager gives you a breakdown of the paid tax in

the Fare calculation of the new ticket (XT breakdown).

Because Global Exchange Manager uses a graphical and very

intuitive web environment, the training is much easier.