Product Talks Newsletter

Confidential – For internal use only

AFMESA – Vol. 5 – January 2018

Confidential – For internal use only Travelport

Product Talks Newsletter – AFMESA – VOL 5 Jan 2018

Introduction Product Talks is a quarterly Newsletter by AFMESA regional product team designed for internal use, aimed at increasing product awareness for Travelport teams, partners and distributers. While the Product Talks Newsletter is a good chance to communicate information, system updates and thoughts from the Product team, your thoughts, comments and feedback is much appreciated and can be communicated through the Regional Product Manager in your market In this volume, the Newsletter will discuss different topics: - Product in Focus: spot light on interesting product to understand the main points you need to

know about this product

- What is going on: main system update that happened in previous quarter or planned for this quarter

- Take a moment: interesting thoughts based on facts and/or numbers, take the time to go through

it!!

Important: This newsletter is intended for, and is to be used only by Travelport employees and Travelport’s Operator (NDCs) employees. This newsletter is NOT for external or customer distribution.

Confidential – For internal use only Travelport

Product Talks Newsletter – AFMESA – VOL 5 Jan 2018

Product in Focus: Travelport ViewTrip

Travelport Digital Travelport Digital is a wholly owned subsidiary of Travelport that is specialized in mobile and digital technology Travelport Digital is offering mobile solution to the Travel industry including Airlines and TMCs having successful deployed customers including:

Confidential – For internal use only Travelport

Product Talks Newsletter – AFMESA – VOL 5 Jan 2018

Travelport Digital – ViewTrip Travelport Digital offers different products that are focused on drive interaction with the end customer “traveler”, Travelport digital offering includes highly customized offering for TMCs as in “Trip Assist” in which the TMC needs to invest in the APP customization and development.

On the other hand, Travelport Digital is offering a standard app ViewTrip that does not require any

investment or payment neither from the travel agency nor from the traveler using the application. “ViewTrip” will be available as a mobile application for iOS and Android users to keep the travelers updated with their trips, getting notifications automatically for flight change, cancellation or delay.

Confidential – For internal use only Travelport

Product Talks Newsletter – AFMESA – VOL 5 Jan 2018

ViewTrip

Features

Itinerary management, real time trip updates. Itinerary retrieval, provide travellers with a more comprehensive itinerary view by allowing manual retrieval of trip information. Trip alerts, Real time trip updates and tailored trip messaging including flight, delays, cancelation and check-in reminders. Maps and Direction, Native mapping and direction capabilities allowing the user to view location of their hotel and other booking segments as well as proving directions. Log-in with Touch ID, enable easier and more secure login for IOS registered users using Touch ID capabilities.

Benefits

Stay relevant & connected to the traveller, stay engaged with the traveller post booking by offering a mobile solution that provides the right touchpoints at the right time throughout the travel cycle. Inspire confidence in the mobile traveller, by delivering reliable and accurate trip specific information through the channel they use most often – mobile Compliment your existing agency offering, support existing digital offerings by leveraging a mobile solution that encompasses existing industry best practice. Speed to market, Travelport ViewTrip provide agencies with mobile solution that can be delivered instantaneously to address the core needs of the mobile traveller. Easy Upgrade path, With Travelport ViewTrip agencies can easily upgrade their mobile offering to deliver a fully digital experience with

How to get it Traveler IOS App store: Search Travelport ViewTrip & download Android Google play: Search Travelport ViewTrip & download Travel agency - No subscriber or operator addendum

required - No provisioning steps required

- No billing procedures required

- Activation will be done on market phases by

Travelport centrally

How much

- Free of charge

Confidential – For internal use only Travelport

Product Talks Newsletter – AFMESA – VOL 5 Jan 2018

What is going on

PA 3300 (Version 01) Special Service Request (SSR) GST Validation on Travelport Galileo

Click here to view the full advisory

Effective date

24 March 2018

Travelport system

Travelport Galileo

High level description

GST Supplemental Special Service Requests (SSRs) will be validated based on Industry Standard formats and processed as hybrid SSRs for Travelport Galileo.

PA 3279 (Version 01) Travelport Search Control Console - Adding Geographic Exceptions to Remaining Rules Click here to view the full advisory

Effective date

06 January 2018

Travelport system

Travelport Galileo, Travelport Apollo and Travelport Worldspan

High level description

Select Travelport Search Control Console rules are being enhanced

to add the ability to exempt specific pairs of 'From' and 'To'

Locations.

A new 'Exceptions' checkbox will be added to the pages for adding

and updating the 'Restrict Carrier - Marketing/Codeshare', 'Restrict

Specific Flight or Flight Ranges' and 'Restrict Marketing Carrier for

Time Window' rules.

PA 3278 (Version 02) Saudi Arabian Riyal (SAR) decimal placement change Click here to view the full advisory

Effective date

31 December 2017

Travelport system

Travelport Galileo, Travelport Apollo and Travelport Worldspan

High level description

The decimal placement for the Saudi Arabian Riyal (SAR) is being

amended to 2 (".00") as of 00:01, local time in Saudi Arabia,

effective on 1st January 2018.

This change is in compliance with IATA Resolution 024d.

Confidential – For internal use only Travelport

Product Talks Newsletter – AFMESA – VOL 5 Jan 2018

PA 3265 (Version 01) PNR Synchronisation Option 3 - Saudia Airlines (SV)

Click here to view the full advisory

Effective date

14 November 2017

Travelport system

Travelport Galileo

High level description

PNR Synchronisation Option 3 has been activated for Saudia

Airlines (SV). All PNR synchronisation option 3 labels according to

IATA AIRIMP on the Travelport Galileo system.

PA 3254 (Version 01) Travelport Merchandising Suite - Introducing Ancillary Services for Qatar Airways

(QR)

Click here to view the full advisory

Effective date

01 November 2017

Travelport system

Travelport Galileo, Travelport Apollo and Travelport Worldspan

High level description

Qatar Airways (QR) introduces the ability to sell ancillary services

with EMD fulfilment on Travelport Galileo, Travelport Apollo and

Travelport Worldspan. Travel agents will now see Qatar Airways

(QR) Ancillary Services within the Travelport ancillary catalogue.

PA 3250 (Version 01) Branded Fares Ticketing (EZ Documentation) Options

Click here to view the full advisory

Effective date

18 November 2017

Travelport system

Travelport Worldspan

High level description

Airlines(s) may file fares using the same booking class across

multiple brands with their unique conditions and services included

or excluded in that price.

This enhancement enables a Travelport Worldspan system user to

specify a fare brand (:BF1, :BF2, :BF3, :BF4, etc.) during EZ

Documentation.

Confidential – For internal use only Travelport

Product Talks Newsletter – AFMESA – VOL 5 Jan 2018

Take a moment

Digital transformation We, have been loosely categorized as "Generations X and Y", and gradually introduced to mobile technology over time and we have seen it evolve to where it is now, while Generation Z have grown up surrounded by mobile and digital technology. Mobile devices are almost second nature to us at this point and it's also worth thinking about what that means for the traveler of tomorrow. Generation Z are the one that will enter workforce around 2020, so as a business we need to adjust, and adapt efforts to stay relevant for the future. Generation Z processes information faster than other generations thanks to apps like Snapchat and Vine. Thus, their attention spans might be significantly lower than Millennials. For travel agencies, the rise of digital has severely disrupted the industry, agencies need to think mobile-first. So, where and how should mobile become part of the digital transformation conversation? As we transition through this digital transformation the core challenge for travel brands in today’s fast-moving world is to gain the attention and loyalty of consumers. Mobile is at the heart of true customer engagement for travel brands, with apps leading the way. “Over the next 10 years, travel industry experts predict that the digital travel space worldwide will expand at an annual rate of 3.8% to reach $11.4 trillion”. 90%of travel brands said that having a mobile strategy is ‘critical’ or ‘very important’ to the future success of their organization The on-demand generation now expects exactly as the name implies, an ‘on-demand’ conversation and if a travel brand is not on a platform where and when the traveler wants you to be next year, don’t expect that ‘demand’ to be there for much longer.