speaker date. background travelport corporate background 2 travelport confidential

71
Speaker Date

Upload: junior-hobbs

Post on 28-Mar-2015

233 views

Category:

Documents


6 download

TRANSCRIPT

Page 1: Speaker Date. background Travelport corporate background 2 Travelport Confidential

SpeakerDate

Page 2: Speaker Date. background Travelport corporate background 2 Travelport Confidential

backgroundTravelport corporate background

2 Travelport Confidential

Page 3: Speaker Date. background Travelport corporate background 2 Travelport Confidential

With 2008 annual revenues of approximately $2.5billion, Travelport operates in 160 countries and has approximately 5,700 employees.

Travelport is a private company owned by The Blackstone Group, One Equity Partners, Technology Crossover Ventures and Travelport management.

Travelport includes its GDS business as well as GTA, a leading, global multi-channel provider of hotel and ground content services.

Travelport also owns approximately 48% of Orbitz Worldwide, a leading online travel company

3 Travelport Confidential

Page 4: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Travelport ownership overview

Source: Travelport

% of TotalCompany Position Shares Outstanding

Blackstone 818,706,823 70.3

Technology Crossover Ventures 132,049,488 11.3

One Equity Partners 132,049,487 11.3

Management 82,064,177 7.0

4 Travelport Confidential

Page 5: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Travelport corporate leadership team

Jeff ClarkePresident and CEO

Travelport

Gordon WilsonPresident and CEO

Travelport GDS

JoAnne KruseEVP Human Resources

Travelport

Eric BockEVP, Chief Administrative Officer,

and General CounselTravelport

Ken EsterowPresident and CEO

GTA

Mike RescoeEVP Finance and CFO

Travelport

5 Travelport Confidential

Page 6: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Travelport financial snapshot

Adjusted Net Revenue by Business Unit

Adjusted EBITDA by Business Unit

Travelport operates one of the world’s largest networks of content and service offerings

FY08: $2,530 million (1)

1Note: Adjusted net revenue and adjusted EBITDA are adjusted as if Worldspan had been acquired on, and Orbitz Worldwide deconsolidated with effect from, January 1, 2007

FY08: $716 million (1)

6 Travelport Confidential

Page 7: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Travelport employees

Employees by Region Employees by Business Unit

Travelport has over 5,300 employees spread across the globe supporting 160 countries of operation

7 Travelport Confidential

Page 8: Speaker Date. background Travelport corporate background 2 Travelport Confidential

backgroundTravelport GDS

Page 9: Speaker Date. background Travelport corporate background 2 Travelport Confidential

“Travelport have a long standing relationship with Flight Centre and understand our business. We need responsive partners in this space and Travelport are well placed to meet our product delivery needs.”

Shannon O'Brien, Executive General Manager Australia, New Zealand and CanadaFlight Centre Limited

Travelport is a convergence of traditional and online travel distribution services that empower airlines, travel suppliers, travel agencies, web sites and corporations to provide informed choice to travellers on a global platform

9 Travelport Confidential

Page 10: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Travelport GDS history

1971

United Airlines develops Apollo computer reservation systems in Denver

U N I T E D

1973

Apollo Travel services marketed to agencies in the US and Japan

1987

50% of Covia sold to US Air, British airways, Swissair. KLM and Alitalia

1989

Galileo partnership formed, now a global organization.Galileo system relocated from U.K. to Denver

1986

Apollo Travel Services renamed Covia, independent affiliate of United Airlines

1997

Galileo becomes publicly traded company on the NYSE and the CSE under symbol, GLC

2001

Galileo acquired by Cendant.

2006

Cendant acquired by Blackstone Group and Travelport is formed

1980s

Delta Air Lines develops DATAS II, an automated reservation system

1986

Northwest buys into TWA’s PARS reservation system

1990

TWA’s PARS merges with Delta’s DATAS II system. Worldspan formed

Worldspan acquired byTravelport

2007

2003

Worldspan acquired by CVC/ Teacher’s

2008

ITS&Sestablished

10 Travelport Confidential

Page 11: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Travelport global operations

Travelport operates a mix of owned in-country operations and distributors covering 160 countries

Travelport sales office

Distribution partner

Remote service

No operations

11 Travelport Confidential

Page 12: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Our GDS senior leadership team

Gordon WilsonPresident and CEO

Key Responsibilities:Recruitment, Learning & development, employee relations & engagement

Philip EmeryCFO

Langley

Key Responsibilities:Deputy CFO Travelport

Decision support, financial planning & reporting,

Tax/treasury

Lee Golding SVP HRLangley

Key Responsibilities:

IT infrastructure, networks and data centre operations

Dave LauderdaleCTO

Atlanta

Key Responsibilities:

GDS global sales / account management, marketing &

product, operations, supplier relationships and NDC

management

Armin MeierCCO

Langley

Tad OstrowskiGeneral Counsel

Langley

Key Responsibilities:GDS global corporate, commercial, IT and IP legal matters, litigation & compliance

Sue PowersCEO IT Software

and ServicesAtlanta

Key Responsibilities:

ITS&S global sales / account management, hosting & IT subscription & data services.

Key Responsibilities:

Communications, Media relations and PR

Mark RyanCIO

Atlanta

Key Responsibilities:New business development, internal business systems, Travelport strategic initiatives

Andrew SpybeyGVP Communications

Langley

Keith WoodcockSVP Business Development

Langley

Key Responsibilities:

Applications development & engineering, technical architecture

12 Travelport Confidential

Page 13: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Gordon Wilson – President and CEO Travelport GDS

•Prior roles include:– President and CEO of Travelport Business Group, responsible for all

of its B2B businesses across EMEA, Asia and Pacific, including

companies such as GTA and TRUST.WizCom as well as Galileo

– Vice President, Global Customer Service Delivery, based in Denver, CO

– Managing Director of Galileo Southern Africa, based in Johannesburg, R.S.A.

– Managing Director of Galileo Portugal and España, based in Lisbon

– General Manager, Airline Sales and Marketing for Galileo International

•Before joining Galileo International in 1991, Gordon held a number of positions in the UK airline and chemical industries.

•Gordon’s education: – Master's degree in Law from the University of Cambridge, UK,

– Postgraduate diploma in Air and Space Law from University College, London.

Gordon Wilson is responsible for the GDS’s global activities acrossapproximately 160 countries and is based in Langley, UK.

13 Travelport Confidential

Page 14: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Travel industry dynamics

Travel SuppliersEnd-Consumers have multiple ways of buying travel; either through agencies or direct with suppliers. Corporations also have the added benefit of utilizing self-booking tools

14 Travelport Confidential

Page 15: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Agency and corporate customers

60,000+ travel agencies worldwide

Online Travel Agencies

Global Corporate Agencies

Corporations

Leisure & Corporate Agencies

15 Travelport Confidential

Page 16: Speaker Date. background Travelport corporate background 2 Travelport Confidential

What our agency customers have to say

“For our successful presence in Switzerland it is important to work together with Travelport. Galileo by Travelport show that they can react flexibly and innovatively to industry changes in Switzerland and they keep on helping us being capable of competing in the competitive challenge of the distribution channels“”Stefan Leser, CEO Kuoni Switzerland

“Galileo has helped us deploy numerous solutions, all of which benefit our staff and ultimately our customers.” Larry Ho, Chief Operating Officer, Westminster Travel Hong Kong

16 Travelport Confidential

Page 17: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Airline customers

• 430 Airlines including over 70 low cost carriers

• Over 4bn fares available

• 46m air searches every day

• Over 327m air segments annually

• 40% of our Top 10 customers total bookings are made outside of their country of origin – only possible because of the reach of the GDS

17 Travelport Confidential

Page 18: Speaker Date. background Travelport corporate background 2 Travelport Confidential

What our airline customers have to say

“Lufthansa and Travelport are working together with great efficiency since many years already. The commercial partnership with this GDS gives us excellent flexibility and we are happy about the recent conclusion of a new contract.”

Andreas Haug / Deutsche Lufthansa

“We are pleased to enter into this win-win partnership with Galileo. By making our content available to travel agents via Galileo, we are confident of driving our penetration into new Asian markets while maintaining our focus on providing low cost travel options to the general public.”

Patee Sarasin, Chief Executive Officer, Nok Air, Thailand

“Agents remain an essential part of our multi-channel distribution strategy as we look to build and grow. Travelport’s Galileo and Worldspan GDS platforms offer us exceptional reach and we are delighted to continue our close working relationship.”

Jon Harding, General Manager International & Distribution, Virgin Atlantic

”Travelport GDS, with its Galileo and Worldspan systems, is an important distribution partner for the sale of Air France and KLM flights and we are looking forward to working closely together over the coming years. The new agreement we have signed will enable us to give both Galileo and Worldspan users full global content until March 2013 and will further strengthen our position with those users.”

Henri Hourcade, VP Corporate & Distribution Air France KLM

18 Travelport Confidential

Page 19: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Hotel customers

• 87,000+ hotel properties• 430+ hotel brands• 280 hotel chains• 23.6m hotel room nights

booked annually

• 10+ year relationships with all the major hotel brands

• GDS bookings’ average daily rate was $174 (source: Travelclick)

19 Travelport Confidential

Page 20: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Car rental customers

* YTD October 31, 2007** Company, car rental company

19.3 million

car rental bookings annually

Travelport aggregates inventory from 25 rental car suppliers representing over 30,000 locations

20 Travelport Confidential

Page 21: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Rail customers

88 MILLION MILLION European tickets annuallyEuropean tickets annually

We work with We work with

1313major rail networksmajor rail networks

21 Travelport Confidential

Page 22: Speaker Date. background Travelport corporate background 2 Travelport Confidential

What our customers are telling us...

“We need a global reach but also

support for local requirements”

responsibility

“We want help in reducing costs”

“We need strong, robust and flexible technology”

“We need to differentiate ourselves from the competition”

“We need to be able to compete using solutions that grow our business”

“We need analytical Intelligence to maintain vision and control of our business”

“We need online solutions to make it easy for our customers to book travel”

22 Travelport Confidential

Page 23: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Which translate into these customer needs

23

SUBSCRIBERS TRAVEL SUPPLIERS

Access to global & local content

Competitive fares & rates

Tools to save time, money and make processes more efficient

Stand out in the crowd in order to get and keep

customers

Global reach and local expertise

Technologies & services that reduce costs and generate

revenue opportunities

A committed partner positioned to support unique requirements

23 Travelport Confidential

Page 24: Speaker Date. background Travelport corporate background 2 Travelport Confidential

How Travelport meets these needs

24

SUBSCRIBERS TRAVEL SUPPLIERS

VALUE

Access to relevant,rich & diverse content

Comprehensive low prices

Convenience

Reliability

Flexible technology solutions

Efficiency tools

Control

Distribution to 60,000

agents worldwide

Grow revenue streams

Extend brand reach

Merchandising

Pricing flexibility

24 Travelport Confidential

Page 25: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Our corporate clients additionally require

25

CORPORATIONSNEED

TRAVELPORTPROVIDES

Corporate self-booking and Policy/preference tools

Balance corporate and social responsibility

VALUE

Travel solutions aligned with corporate objectives

Help to eliminate / mitigate risk in travel procurement and align goals

across all stakeholders

Dedicated team to provide insight into travel processes, positioning

products & content

Traveller and emissions tracking tools

25 Travelport Confidential

Page 26: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Travelport value proposition

Empowering Empowering businesses businesses

globally globally through local through local

focus focus

Delivering Delivering solutions solutions

our our customers customers

needneed

Building Building valuable valuable

partnershippartnershipss

Innovation to Innovation to keep our keep our

customers customers competitivecompetitive

26 Travelport Confidential

Page 27: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Empowering businesses globally through local focus

Travelport offers global reach and local expertise across the entire travel distribution chain

Empowering businesses globally through local focus

27 Travelport Confidential

Page 28: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Our global reach

Travelport has the size, scale and scope to shop, price, book and aggregate content from multiple suppliers on behalf of multiple travel agencies on behalf of millions of travellers in one place, seamlessly

5,700 employees worldwide

Over 4bn stored fares

65 mm daily searches for pricing and availability

Dynamic connection build

1 billion messages per day

160 countries

Real time booking

Comprehensive low fares and rates

Travel intelligence services

Mission critical IT services and software

430 airlines

Over 87,000 hotel properties

25 car rental companies

Over 400 cruise and tour operators

13 major rail networks

60,000+ travelagencies

Travel management companies

Corporations

Tour Operators

Metasearch

Multiple Suppliers Size & Scale Multiple Agencies & Travellers

Empowering businesses globally through local focus

28 Travelport Confidential

Page 29: Speaker Date. background Travelport corporate background 2 Travelport Confidential

World class technology serving our customers globally

Our Atlanta and Denver data centers are amongst the world’s largest non-military data facilities

• 30bn messages per month, averaging 30,000 per second

• Delivering 99.9% core system uptime

• Over 4,500 servers and 8 mainframes

• 100+ firewalls, 30,0000 device backups/month, 3,000 security patch updates applied/month

• Travelport is at the forefront of new technology and supports over 6 operating systems including TPF, z/OS, z/VM and .NET

Empowering businesses globally through local focus

29 Travelport Confidential

Page 30: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Our local focus

Our local account, development and technical teams are positioned close to our customers to support local needs.

Empowering businesses globally through local focus

Areas we invest in locally

• Account management

• Product management

• Helpdesk support – including ASK Travelport

• Partner marketing with our customers

• Local technology partnerships

• Training

• Localised product & marketing material

• More than 40 local websites

• Business conducted in 29 languages

30 Travelport Confidential

Page 31: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Training solutions delivered locally

We develop agile training programmes around the business requirements of our customers

Increased knowledge:

•Improves productivity / lowers operational costs

•Promotes increased revenue

•Improves job satisfaction & loyalty

Empowering businesses globally through local focus

In APAC, we provide our customers with locally created e-Learning training modules that offer our customers a convenient and cost-effective way of staying knowledgeable

Learning within Reach

31 Travelport Confidential

Page 32: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Solutions developed locally Cross Check Travel Enterprise

“We are now experiencing system-wide benefits in productivity, speed and accuracy due to CCTE’s automated capabilities and seamless integration with the Galileo reservations system. One great advantage is that we were able to eliminate a middleware application used for payment processing and receipting, which required manual data entry from one system to another.”

RAC Travel Services, Australia

Empowering businesses globally through local focus

Because of increased consolidation, travel agencies in Australia and New Zealand are looking for the right Mid & Back office solution to enable them to function efficiently as a single entity with multiple branches.

In response, the local Travelport team designed and developed CCTE to meet the very specialist work flow needs of our agents making more time available for servicing their customers

32 Travelport Confidential

Page 34: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Delivering solutions our customers need

Through customer feedback and collaboration, we keep our customers competitive by delivering tailored technologies and services

Delivering solutions our customers need

“Over the last 12 months, Portman Travel has expanded and our needs from a GDS partner have therefore evolved. Travelport’s ability to continue to exceed our expectations with the relevant products and services means that we are looking forward to our long term partnership continuing to develop.”

Michael Hare, Chief Operating Officer, Portman Travel, UK

34 Travelport Confidential

Page 35: Speaker Date. background Travelport corporate background 2 Travelport Confidential

We listen, we create, we deliver

Development JourneyDevelopment Journey

Customer Surveys

IdentifyIdentifyCustomer Customer

NeedsNeeds

Check, Test &

Evaluate

DeliverDeliverSolutionSolution

Collaborative Development

Delivering solutions our customers need

Travelport Journey Manager

Travelport Retailing Solutions

Note: CustomerCentric Selling® is a registered trademark owned by CustomerCentric Systems, LLC

35 Travelport Confidential

Page 36: Speaker Date. background Travelport corporate background 2 Travelport Confidential

CustomerCentric Selling® Our account management methodology matches customer needs with solutions developed in collaboration for mutual benefit

Net Promoter Score Our customer survey methodology helps us identify and prioritise specific customer needs

Identifying and responding to customer needs

We first capture our customer’s views to understand their challenges before offering any solutions

Delivering solutions our customers need

Note: CustomerCentric Selling® is a registered trademark owned by CustomerCentric Systems, LLC

36 Travelport Confidential

Page 37: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Solutions that generate new revenue streams - Travelport AgenciaTM

Bob (17A) is travelling in Tango and was able to purchase his seat in advance

Shelley (25A) is travelling on a Flight Pass

Nancy (27C) saved $3 with the No Check Baggage option

Jen (15F) gets where she’s going with a flexible one-way fare

Kelly (12A) dines on the fly thanks to the pre-paid On Board Café Vouchers Joe (4A) stacks up

rewards with Aeroplan Miles

Designed and developed locally in collaboration with Air Canada, Travelport AgenciaTM is the first and only desktop shopping and booking application that allows our Canadian agents to take full advantage of the flexibility of Canada’s largest airline via the GDS

Delivering solutions our customers need

37 Travelport Confidential

Page 38: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Solutions that save cost – Travelport Rapid RepriceTM

Travelport Rapid RepriceTM - The industry’s first and most sophisticated automated re-pricing tool

Quickly and accurately calculates a new fare reflecting appropriate fare rules, taxes, and other fees in any currency .

And by completely automating the ticket exchange and re-price process online, increases customer satisfaction.

Delivering solutions our customers need

Reprices fare in

less than 1 minute

“Our strategy to deploy efficient technologies made Rapid Reprice a good fit for United Airlines. The product has provided financial and operational benefits while improving the overall service we deliver to our customers. We are very pleased with this innovative solution.”

United Airlines

38 Travelport Confidential

Page 39: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Solutions that improve profitability – Travelport Fare VerifiedTM

Travelport Fare VerifiedTM - monitors and reduces revenue leakage in real time, with the industry’s first pre-ticket auditing tool.

Delivering solutions our customers need

“Fare Verified has become one of those products we now wonder how we could have ever done without. It validated our assumptions helping us uncover and stop significant revenue loss. We now consider Fare Verified an essential component of our operation. We are very pleased with the results and compliment Travelport for a job well done.”

— Delta Air Lines

39 Travelport Confidential

Page 40: Speaker Date. background Travelport corporate background 2 Travelport Confidential

After adopting Worldspan Trip Manager™ Home Depot saw a 39% reduction in average hotel room rates and a 20% reduction in average ticket price below the national average.

As a result of adopting Travelport Traversa’s™ easy booking process, IBM expects to see increased adoption and satisfaction across their

employee base and maximized savings

Other success stories

Delivering solutions our customers need

40 Travelport Confidential

Page 41: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Building valuable partnerships

Travelport is committed to productive, long-term partnerships. 85%+ of our agency customers and almost 100% of our airline supplier customers have been with us for more than 10 years

Building valuable partnerships

“We have been in partnership with Travelport for quite some time now… they understand our business needs and have provided tailored solutions to help increase productivity and efficiency where it matters – and that is, servicing our customers.”

Steve Ash  Director Business Technology ASPAC HRG Australia 

41 Travelport Confidential

Page 42: Speaker Date. background Travelport corporate background 2 Travelport Confidential

“We have been working with Travelport for over 6 years who were one of the first suppliers to support us as we grew our partner relationship model across the globe. We recognise Travelport as a true global partner and are confident they will help us grow our business as the industry and our needs change.”

GlobalStar Travel Management

What our customers have to say

Building valuable partnerships

“We have enjoyed a successful working partnership with Travelport for many years. Their local expertise along with the backing of their extensive global resources, experience and technical knowledge provides the support and confidence I need to run my business successfully.“

David Clarke, Managing Director, Webjet

42 Travelport Confidential

Page 43: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Partnering to deliver what our customers need, when they need it

Our local tech team in the UK came to the help of an online travel agency customer who needed urgent help to stabilise their website. Even though this problem was not related to us, we got our customer back in business with minimal disruption.

After one of our customers experienced a serious fire, our local team in Taiwan provided emergency help and equipment to keep their business running

This means working closely with our customers. Examples include:

Extending a helping hand

Going beyond the call of duty

Building valuable partnerships

43 Travelport Confidential

Page 44: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Partnering to bring world-class solutions to market quickly – Travelport Cruise & Tour TM

Building valuable partnerships

Travelport actively engages the 3rd party community around the globe to bring our agency customers industry leading solutions

• Identified best-in-class technology provider in the cruise industry

• Created a white label product that provides agents with a leading edge product that is fully integrated into Travelport’s GDS

• Aggregates leading cruise & tour content from the Travelport & 3rd parties

• Used by the biggest Leisure agency in the Americas (AAA)

“Travelport Cruise & Tour is the ultimate cruise and tour booking tool. It allows me to give as much or as little information as I want to search for the best vacation for my clients. The e-mail function enables me to send itineraries and pricing to my clients and also sends a copy to me, so there are never any conflicts with what my clients are booking. Thank you, Travelport!”Torrye Thompson, AAA Carolinas

44 Travelport Confidential

Page 45: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Partnering to develop leading technology solutions

Travelport partners with over 20 technology vendors around the globe that brings significant advantages to our customers:

•Access to specialised development skills to augment our highly skilled teams

•Provides quick ramp-up capabilities and speed to market

•Provides flexibility and lowers overall development and solution costs

Building valuable partnerships

In addition to Travelport ‘s development centers on five continents in thirteen different locations, we also partner with leading developers forthe benefit of all our customers

45 Travelport Confidential

Page 46: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Partnering to bring new revenue streams

Travelport is continually defining new ways of bringing value to its customers

Building valuable partnerships

Developing new business models

As online travel is one of the fastest growing industry segments, Travelport is engaging with the Meta-Search community to deliver new revenue streams and opportunities. These companies are partnering with Travelport to deliver innovative new consumer services including price tracking and predictive faring

Leading edge partnersIn partnership with Microsoft®, our Travelport Journey Manager solution targets SME business travellers, creating new opportunities and revenue streams for travel firms, suppliers and airlines

Note: Microsoft® is a registered trademark owned by Microsoft Corporation

46 Travelport Confidential

Page 47: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Innovation to keep our customers competitive

By challenging the status quo we foster an atmosphere of exploration, driven by constantly anticipating customer and industry requirements.

Travelport XML Direct Connect

Travelport Journey Manager

Travelport Retailing Solutions

...and into the future

Innovation today – industry

firsts

Innovation

47 Travelport Confidential

Page 48: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Innovation - Unprecedented low-fare pricing options worldwide

“We are able to search for a wider selection of low-fare options and flight combinations in seconds, allowing us to maintain a high level of competitiveness in the market.“

Antonella Marchesi, Site ManagerEasy Market S.pA, part of TUI Travel Italy

According to the latest International study (Dec 2008), Travelport e-PricingTM:

• Returns lowest fares most frequently

• Found lower fares most often

• Generates the greatest average savings per ticket

• Delivers the lowest average ticket price

Innovation

Average Average savings of savings of

$68.13 $68.13 per ticket , or per ticket , or

9.4%9.4% over the over the competitioncompetition

48 Travelport Confidential

Page 49: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Customer driven Workflow Management

Collaborative user experience

Aggregates content direct from suppliers, such as low cost carriers and rail

Seamlessly integrates selling and merchandising programs

Consolidation of booking data irrespective of source via a single record, in one place, via the Travelport Universal Record

Customer preferences shared across multiple applications

Increase RevenueIncrease Revenue Decrease CostsDecrease Costs Improve ProfitabilityImprove Profitability

Innovation – the next evolution in desktop platforms

Innovation

4949 Travelport Confidential

Page 50: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Innovation – Re-inventing distribution through merchandising & retailing capabilities

Innovation

For our suppliers...

For our agents and end-users...Truly delivering “full content” and deep product information

Enable agents to support the needs of their customers

Relevant product options, offers and promotions – particularly those subject to policy for corporates

Provide a platform to sell their product

Providing a platform for distribution of new travel products

Selling supplier products and services the way they sell them

Enable product differentiation and value-based comparisons

Highly targeted advertising and promotional offers

50 Travelport Confidential

Page 51: Speaker Date. background Travelport corporate background 2 Travelport Confidential

TravelportJourney ManagerTM

Innovation

In partnership with Microsoft ® delivering end-to-end travel solutions…

Travelport Journey Manager targets initially the lucrative SME business travellers, creating new opportunities and revenue streams for travel firms, suppliers and airlines

Note: Microsoft® is a registered trademark owned by Microsoft Corporation

51 Travelport Confidential

Page 52: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Together taking your business where you want to go

Empowering businesses

globally through

local focus

Delivering solutions our customers need

Building valuable

partnerships

Innovation to keep our customers competitive

52 Travelport Confidential

Page 53: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Travelport perspectives on industry trends

Page 54: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Global trends: travel sector in 2009

Travel Industry

Economic downturn Swine Flu

5454 Travelport Confidential

Page 55: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Forward Bookings Analysis at 30 April 2009:

• Intra-N. America forward bookings for May down c. 1%

• EU-N. America forward bookings for May down c. 1%

• Overall global bookings down by c. one third of 1%

Direct Impact on Travel to Mexico:

Global trends: impact of “Swine Flu”

Source: Travelport.

55 Travelport Confidential

Page 56: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Global trends: travel policy

56 Travelport Confidential

Page 57: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Global trends: airlines and hotels

-8% Economy-21% Premium

-29% (Q1 Adjusted Income YoY)

-19.6% (Q1 Rev. per Available Room)

Source: IATA, OAG; Source: “Marriott International Reports First Quarter Results”, 23 April 2009

57 Travelport Confidential

Page 58: Speaker Date. background Travelport corporate background 2 Travelport Confidential

IATA forecasts travel will not return to pre-recession growth rate and will take 3 yrs to get back to pre-recession volume

17% lower08-113 Yrs

Source: IATA Source: IATA

IATA forecast

IATA expect passenger kilometres in the short term to be 17% below the pre-recession trend and 14% below in the medium-long term. It will be 2011 before passenger traffic returns to 2008 levels

With the exception of 2000/01, passenger kilometres have never returned to pre-recession growth levels... 911 bounce, credit bubble and LCC growth

58 Travelport Confidential

Page 59: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Quantifying the Impact: Global

Outlook: global hotels

Source – Euromonitor International

The impact on hotels is more severe and as a consequence we do not expect to see values returning to 2008 levels in the near future

59 Travelport Confidential

Page 60: Speaker Date. background Travelport corporate background 2 Travelport Confidential

CHANGE

Prepare for the upturnActively reshape the

Industry

Maintain soundfinancials

Embrace technology

Leverage our strengths

We believe Travelport is well positioned for future growth

60 Travelport Confidential

Page 61: Speaker Date. background Travelport corporate background 2 Travelport Confidential
Page 62: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Delivering High Return for Today’s Airlines

Achieving competitive advantage through innovative technology

Travelport Confidential

Cost-efficient hosting utilising common architecture infrastructure

Solutions to improve profitability and maintain revenue integrity

A suite of messaging hubs allowing easy connection to partners

Business insights and innovative solutions to grow your business

Protect mission Protect mission critical operationscritical operations

Expand revenue Expand revenue opportunitiesopportunities

Capture lost Capture lost revenuerevenue

Connectivity to the Connectivity to the worldworld

Selected Customers

62 Travelport Confidential

Page 63: Speaker Date. background Travelport corporate background 2 Travelport Confidential

• Two out of the three largest U.S. airlines are clients

• Secure, infrastructure –independent site in Atlanta

• Provides significant cost savings allowing clients to focus on their core business

• Unprecedented 10+ year track record of zero data center downtime

World class data centres operating at the highest industry standards and compliance requirements

Airline Hosting

“Travelport knows what it takes to support mission critical infrastructure to a global business. Combine that with strong operational staff and you have a recipe for success. Travelport is more of a partner than a vendor.” 

Douglas Register, Vice President Service Management & Engineering Information Services Division

Tony Thierjung Director of Operations Management

United Airlines

Travelport Confidential63 Travelport Confidential

Page 64: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Capture Lost Revenue•Fare Verified: Pre-ticketing audit tool, eliminating under priced tickets and reducing fraud

•Rapid Reprice: Automated ticket re-issue tool, eliminates manual processes

Connectivity to the Rest of the WorldInterchange Suite: suite of messaging hubs that allows for quick and easy connection to airline partners and provides a rapid deployment methodology

Expand Revenue Opportunities•Reservation Sales Solution (RSS) - Single link to Travelport GDS with access to over 430 airlines, 280 hotel chains and 25 car companies

•Electronic Miscellaneous Documents (EMDs) - Utilizing ATPCO Optional Service fees, document and track charges not provided for on a passenger ticket (e.g. residual value, miscellaneous charges, excess baggage), in development

•Electronic Credit Vouchers (ECVs) - Create, store and redeem electronic credit vouchers for Travel Credit Vouchers, Reference Documents, MCOs or Gift Certificates

IT Solutions

Travelport Confidential64 Travelport Confidential

Page 65: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Competitive industry insights and analysis

Custom Solutions for:

Market, network & sales planning

Airline Business Performance

Insights to Market Opportunities

Scheduling

Travelport AcuityTM

Travelport DiscoverTM

Competitive insight

Cost management

Identification of new opportunites

Market strategydevelopment

Market sharegrowth

Increased revenue

Industry knowledge

GDS booking & share data

Data expertise

Analytical experience

Solutions to reduce costs

Ability to merge multiple data sources

Customer necessities:

Travelport expertise:

Providing affordable industry intelligence for smarter, more profitable business decisions

Travelport Confidential65 Travelport Confidential

Page 66: Speaker Date. background Travelport corporate background 2 Travelport Confidential
Page 67: Speaker Date. background Travelport corporate background 2 Travelport Confidential

GTA Business Overview

GTA is the travel agent’s travel agent

Travelport Confidential

GTA is a ‘Virtual Hotel’ providing travel agents with efficient access to large hotel room supply

Expertise and long-standing relationships with independent hotels

Differentiated access to valuable customers

Three decades of local expertise

67 Travelport Confidential

Page 68: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Travelport Confidential68

GTA’s Travel Services

Access to comprehensive inventory of hotel rooms, ground travel with content in 130+ countries

Over 35,000 supplier partners

Services >25,000 groups annually

22,000+ hotel relationships and an inventory of over 36m rooms annually

7,000 contracted tourist attractions

A leading global wholesaler of accommodation, ground travel sightseeing and other destination services

68 Travelport Confidential

Page 69: Speaker Date. background Travelport corporate background 2 Travelport Confidential
Page 70: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Forward-looking statements

Certain statements in this presentation constitute “forward-looking statements” that involve known and unknown risks, uncertainties and other factors which may cause the actual results, performance or achievements of the Company to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. Statements preceded by, followed by or that otherwise include the words “believes”, “expects”, “anticipates”, “intends”, “projects”, “estimates”, “plans”, “may increase”, “may fluctuate” and similar expressions or future or conditional verbs such as “will”, “should”, “would”, “may” and “could” are generally forward-looking in nature and not historical facts. Any statements that refer to expectations or other characterizations of future events, circumstances or results are forward-looking statements.

Various risks that could cause future results to differ from those expressed by the forward-looking statements included in this presentation include, but are not limited to: our ability to service our outstanding indebtedness and the impact such indebtedness may have on the way we operate our business; factors affecting the level of travel activity, particularly air travel volume, including security concerns, natural disasters, health concerns such as the swine flu and other diseases, the current crisis in the global credit and financial markets, and other disruptions; general economic and business conditions in the markets in which we operate, including fluctuations in currencies; pricing, regulatory and other trends in the travel industry; risks associated with doing business in multiple countries and in multiple currencies; maintenance and protection of our information technology and intellectual property; our ability to successfully integrate acquired businesses and realize anticipated benefits of past and future acquisitions, including the acquisition of Worldspan; our ability to achieve expected cost savings and operational synergies from our re-engineering efforts and the acquisition of Worldspan; our ability to obtain travel supplier inventory from travel suppliers, such as airlines, hotels, car rental companies, cruise lines and other travel suppliers; our ability to maintain existing relationships with travel agencies and tour operators and to enter into new relationships; our ability to develop and deliver products and services that are valuable to travel agencies and travel suppliers; the impact on supplier capacity and inventory resulting from consolidation of the airline industry; and financing plans and access to adequate capital on favorable terms. Other unknown or unpredictable factors also could have material adverse effects on our performance or achievements. In light of these risks, uncertainties, assumptions and factors, the forward-looking events discussed in this presentation may not occur. You are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date stated, or if no date is stated, as of the date of this presentation. Except to the extent required by applicable securities laws, the Company undertakes no obligation to release any revisions to any forward-looking statements, to report events or to report the occurrence of unanticipated events unless required by law.

70 Travelport Confidential

Page 71: Speaker Date. background Travelport corporate background 2 Travelport Confidential

Copyright

Copyright©2009 Travelport Inc.  All rights reserved. 

Notes About ExamplesAll screen examples and other inserts associated with system output are provided for illustration purposes only. They are provided as illustrative examples of system functionality and are not meant to represent actual screen responses, rates, etc.

Note to document author: If the document contains confidential information, each page of the document should be marked with “TRAVELPORT CONFIDENTIAL” in the footer.

71 Travelport Confidential