SpeakerDate
backgroundTravelport corporate background
2 Travelport Confidential
With 2008 annual revenues of approximately $2.5billion, Travelport operates in 160 countries and has approximately 5,700 employees.
Travelport is a private company owned by The Blackstone Group, One Equity Partners, Technology Crossover Ventures and Travelport management.
Travelport includes its GDS business as well as GTA, a leading, global multi-channel provider of hotel and ground content services.
Travelport also owns approximately 48% of Orbitz Worldwide, a leading online travel company
3 Travelport Confidential
Travelport ownership overview
Source: Travelport
% of TotalCompany Position Shares Outstanding
Blackstone 818,706,823 70.3
Technology Crossover Ventures 132,049,488 11.3
One Equity Partners 132,049,487 11.3
Management 82,064,177 7.0
4 Travelport Confidential
Travelport corporate leadership team
Jeff ClarkePresident and CEO
Travelport
Gordon WilsonPresident and CEO
Travelport GDS
JoAnne KruseEVP Human Resources
Travelport
Eric BockEVP, Chief Administrative Officer,
and General CounselTravelport
Ken EsterowPresident and CEO
GTA
Mike RescoeEVP Finance and CFO
Travelport
5 Travelport Confidential
Travelport financial snapshot
Adjusted Net Revenue by Business Unit
Adjusted EBITDA by Business Unit
Travelport operates one of the world’s largest networks of content and service offerings
FY08: $2,530 million (1)
1Note: Adjusted net revenue and adjusted EBITDA are adjusted as if Worldspan had been acquired on, and Orbitz Worldwide deconsolidated with effect from, January 1, 2007
FY08: $716 million (1)
6 Travelport Confidential
Travelport employees
Employees by Region Employees by Business Unit
Travelport has over 5,300 employees spread across the globe supporting 160 countries of operation
7 Travelport Confidential
backgroundTravelport GDS
“Travelport have a long standing relationship with Flight Centre and understand our business. We need responsive partners in this space and Travelport are well placed to meet our product delivery needs.”
Shannon O'Brien, Executive General Manager Australia, New Zealand and CanadaFlight Centre Limited
Travelport is a convergence of traditional and online travel distribution services that empower airlines, travel suppliers, travel agencies, web sites and corporations to provide informed choice to travellers on a global platform
9 Travelport Confidential
Travelport GDS history
1971
United Airlines develops Apollo computer reservation systems in Denver
U N I T E D
1973
Apollo Travel services marketed to agencies in the US and Japan
1987
50% of Covia sold to US Air, British airways, Swissair. KLM and Alitalia
1989
Galileo partnership formed, now a global organization.Galileo system relocated from U.K. to Denver
1986
Apollo Travel Services renamed Covia, independent affiliate of United Airlines
1997
Galileo becomes publicly traded company on the NYSE and the CSE under symbol, GLC
2001
Galileo acquired by Cendant.
2006
Cendant acquired by Blackstone Group and Travelport is formed
1980s
Delta Air Lines develops DATAS II, an automated reservation system
1986
Northwest buys into TWA’s PARS reservation system
1990
TWA’s PARS merges with Delta’s DATAS II system. Worldspan formed
Worldspan acquired byTravelport
2007
2003
Worldspan acquired by CVC/ Teacher’s
2008
ITS&Sestablished
10 Travelport Confidential
Travelport global operations
Travelport operates a mix of owned in-country operations and distributors covering 160 countries
Travelport sales office
Distribution partner
Remote service
No operations
11 Travelport Confidential
Our GDS senior leadership team
Gordon WilsonPresident and CEO
Key Responsibilities:Recruitment, Learning & development, employee relations & engagement
Philip EmeryCFO
Langley
Key Responsibilities:Deputy CFO Travelport
Decision support, financial planning & reporting,
Tax/treasury
Lee Golding SVP HRLangley
Key Responsibilities:
IT infrastructure, networks and data centre operations
Dave LauderdaleCTO
Atlanta
Key Responsibilities:
GDS global sales / account management, marketing &
product, operations, supplier relationships and NDC
management
Armin MeierCCO
Langley
Tad OstrowskiGeneral Counsel
Langley
Key Responsibilities:GDS global corporate, commercial, IT and IP legal matters, litigation & compliance
Sue PowersCEO IT Software
and ServicesAtlanta
Key Responsibilities:
ITS&S global sales / account management, hosting & IT subscription & data services.
Key Responsibilities:
Communications, Media relations and PR
Mark RyanCIO
Atlanta
Key Responsibilities:New business development, internal business systems, Travelport strategic initiatives
Andrew SpybeyGVP Communications
Langley
Keith WoodcockSVP Business Development
Langley
Key Responsibilities:
Applications development & engineering, technical architecture
12 Travelport Confidential
Gordon Wilson – President and CEO Travelport GDS
•Prior roles include:– President and CEO of Travelport Business Group, responsible for all
of its B2B businesses across EMEA, Asia and Pacific, including
companies such as GTA and TRUST.WizCom as well as Galileo
– Vice President, Global Customer Service Delivery, based in Denver, CO
– Managing Director of Galileo Southern Africa, based in Johannesburg, R.S.A.
– Managing Director of Galileo Portugal and España, based in Lisbon
– General Manager, Airline Sales and Marketing for Galileo International
•Before joining Galileo International in 1991, Gordon held a number of positions in the UK airline and chemical industries.
•Gordon’s education: – Master's degree in Law from the University of Cambridge, UK,
– Postgraduate diploma in Air and Space Law from University College, London.
Gordon Wilson is responsible for the GDS’s global activities acrossapproximately 160 countries and is based in Langley, UK.
13 Travelport Confidential
Travel industry dynamics
Travel SuppliersEnd-Consumers have multiple ways of buying travel; either through agencies or direct with suppliers. Corporations also have the added benefit of utilizing self-booking tools
14 Travelport Confidential
Agency and corporate customers
60,000+ travel agencies worldwide
Online Travel Agencies
Global Corporate Agencies
Corporations
Leisure & Corporate Agencies
15 Travelport Confidential
What our agency customers have to say
“For our successful presence in Switzerland it is important to work together with Travelport. Galileo by Travelport show that they can react flexibly and innovatively to industry changes in Switzerland and they keep on helping us being capable of competing in the competitive challenge of the distribution channels“”Stefan Leser, CEO Kuoni Switzerland
“Galileo has helped us deploy numerous solutions, all of which benefit our staff and ultimately our customers.” Larry Ho, Chief Operating Officer, Westminster Travel Hong Kong
16 Travelport Confidential
Airline customers
• 430 Airlines including over 70 low cost carriers
• Over 4bn fares available
• 46m air searches every day
• Over 327m air segments annually
• 40% of our Top 10 customers total bookings are made outside of their country of origin – only possible because of the reach of the GDS
17 Travelport Confidential
What our airline customers have to say
“Lufthansa and Travelport are working together with great efficiency since many years already. The commercial partnership with this GDS gives us excellent flexibility and we are happy about the recent conclusion of a new contract.”
Andreas Haug / Deutsche Lufthansa
“We are pleased to enter into this win-win partnership with Galileo. By making our content available to travel agents via Galileo, we are confident of driving our penetration into new Asian markets while maintaining our focus on providing low cost travel options to the general public.”
Patee Sarasin, Chief Executive Officer, Nok Air, Thailand
“Agents remain an essential part of our multi-channel distribution strategy as we look to build and grow. Travelport’s Galileo and Worldspan GDS platforms offer us exceptional reach and we are delighted to continue our close working relationship.”
Jon Harding, General Manager International & Distribution, Virgin Atlantic
”Travelport GDS, with its Galileo and Worldspan systems, is an important distribution partner for the sale of Air France and KLM flights and we are looking forward to working closely together over the coming years. The new agreement we have signed will enable us to give both Galileo and Worldspan users full global content until March 2013 and will further strengthen our position with those users.”
Henri Hourcade, VP Corporate & Distribution Air France KLM
18 Travelport Confidential
Hotel customers
• 87,000+ hotel properties• 430+ hotel brands• 280 hotel chains• 23.6m hotel room nights
booked annually
• 10+ year relationships with all the major hotel brands
• GDS bookings’ average daily rate was $174 (source: Travelclick)
19 Travelport Confidential
Car rental customers
* YTD October 31, 2007** Company, car rental company
19.3 million
car rental bookings annually
Travelport aggregates inventory from 25 rental car suppliers representing over 30,000 locations
20 Travelport Confidential
Rail customers
88 MILLION MILLION European tickets annuallyEuropean tickets annually
We work with We work with
1313major rail networksmajor rail networks
21 Travelport Confidential
What our customers are telling us...
“We need a global reach but also
support for local requirements”
responsibility
“We want help in reducing costs”
“We need strong, robust and flexible technology”
“We need to differentiate ourselves from the competition”
“We need to be able to compete using solutions that grow our business”
“We need analytical Intelligence to maintain vision and control of our business”
“We need online solutions to make it easy for our customers to book travel”
22 Travelport Confidential
Which translate into these customer needs
23
SUBSCRIBERS TRAVEL SUPPLIERS
Access to global & local content
Competitive fares & rates
Tools to save time, money and make processes more efficient
Stand out in the crowd in order to get and keep
customers
Global reach and local expertise
Technologies & services that reduce costs and generate
revenue opportunities
A committed partner positioned to support unique requirements
23 Travelport Confidential
How Travelport meets these needs
24
SUBSCRIBERS TRAVEL SUPPLIERS
VALUE
Access to relevant,rich & diverse content
Comprehensive low prices
Convenience
Reliability
Flexible technology solutions
Efficiency tools
Control
Distribution to 60,000
agents worldwide
Grow revenue streams
Extend brand reach
Merchandising
Pricing flexibility
24 Travelport Confidential
Our corporate clients additionally require
25
CORPORATIONSNEED
TRAVELPORTPROVIDES
Corporate self-booking and Policy/preference tools
Balance corporate and social responsibility
VALUE
Travel solutions aligned with corporate objectives
Help to eliminate / mitigate risk in travel procurement and align goals
across all stakeholders
Dedicated team to provide insight into travel processes, positioning
products & content
Traveller and emissions tracking tools
25 Travelport Confidential
Travelport value proposition
Empowering Empowering businesses businesses
globally globally through local through local
focus focus
Delivering Delivering solutions solutions
our our customers customers
needneed
Building Building valuable valuable
partnershippartnershipss
Innovation to Innovation to keep our keep our
customers customers competitivecompetitive
26 Travelport Confidential
Empowering businesses globally through local focus
Travelport offers global reach and local expertise across the entire travel distribution chain
Empowering businesses globally through local focus
27 Travelport Confidential
Our global reach
Travelport has the size, scale and scope to shop, price, book and aggregate content from multiple suppliers on behalf of multiple travel agencies on behalf of millions of travellers in one place, seamlessly
5,700 employees worldwide
Over 4bn stored fares
65 mm daily searches for pricing and availability
Dynamic connection build
1 billion messages per day
160 countries
Real time booking
Comprehensive low fares and rates
Travel intelligence services
Mission critical IT services and software
430 airlines
Over 87,000 hotel properties
25 car rental companies
Over 400 cruise and tour operators
13 major rail networks
60,000+ travelagencies
Travel management companies
Corporations
Tour Operators
Metasearch
Multiple Suppliers Size & Scale Multiple Agencies & Travellers
Empowering businesses globally through local focus
28 Travelport Confidential
World class technology serving our customers globally
Our Atlanta and Denver data centers are amongst the world’s largest non-military data facilities
• 30bn messages per month, averaging 30,000 per second
• Delivering 99.9% core system uptime
• Over 4,500 servers and 8 mainframes
• 100+ firewalls, 30,0000 device backups/month, 3,000 security patch updates applied/month
• Travelport is at the forefront of new technology and supports over 6 operating systems including TPF, z/OS, z/VM and .NET
Empowering businesses globally through local focus
29 Travelport Confidential
Our local focus
Our local account, development and technical teams are positioned close to our customers to support local needs.
Empowering businesses globally through local focus
Areas we invest in locally
• Account management
• Product management
• Helpdesk support – including ASK Travelport
• Partner marketing with our customers
• Local technology partnerships
• Training
• Localised product & marketing material
• More than 40 local websites
• Business conducted in 29 languages
30 Travelport Confidential
Training solutions delivered locally
We develop agile training programmes around the business requirements of our customers
Increased knowledge:
•Improves productivity / lowers operational costs
•Promotes increased revenue
•Improves job satisfaction & loyalty
Empowering businesses globally through local focus
In APAC, we provide our customers with locally created e-Learning training modules that offer our customers a convenient and cost-effective way of staying knowledgeable
Learning within Reach
31 Travelport Confidential
Solutions developed locally Cross Check Travel Enterprise
“We are now experiencing system-wide benefits in productivity, speed and accuracy due to CCTE’s automated capabilities and seamless integration with the Galileo reservations system. One great advantage is that we were able to eliminate a middleware application used for payment processing and receipting, which required manual data entry from one system to another.”
RAC Travel Services, Australia
Empowering businesses globally through local focus
Because of increased consolidation, travel agencies in Australia and New Zealand are looking for the right Mid & Back office solution to enable them to function efficiently as a single entity with multiple branches.
In response, the local Travelport team designed and developed CCTE to meet the very specialist work flow needs of our agents making more time available for servicing their customers
32 Travelport Confidential
Relevant local content to meet regional / local needs
Empowering businesses globally through local focus
Access to 70 low cost carriers – the broadest range available
33 Travelport Confidential
Delivering solutions our customers need
Through customer feedback and collaboration, we keep our customers competitive by delivering tailored technologies and services
Delivering solutions our customers need
“Over the last 12 months, Portman Travel has expanded and our needs from a GDS partner have therefore evolved. Travelport’s ability to continue to exceed our expectations with the relevant products and services means that we are looking forward to our long term partnership continuing to develop.”
Michael Hare, Chief Operating Officer, Portman Travel, UK
34 Travelport Confidential
We listen, we create, we deliver
Development JourneyDevelopment Journey
Customer Surveys
IdentifyIdentifyCustomer Customer
NeedsNeeds
Check, Test &
Evaluate
DeliverDeliverSolutionSolution
Collaborative Development
Delivering solutions our customers need
Travelport Journey Manager
Travelport Retailing Solutions
Note: CustomerCentric Selling® is a registered trademark owned by CustomerCentric Systems, LLC
35 Travelport Confidential
CustomerCentric Selling® Our account management methodology matches customer needs with solutions developed in collaboration for mutual benefit
Net Promoter Score Our customer survey methodology helps us identify and prioritise specific customer needs
Identifying and responding to customer needs
We first capture our customer’s views to understand their challenges before offering any solutions
Delivering solutions our customers need
Note: CustomerCentric Selling® is a registered trademark owned by CustomerCentric Systems, LLC
36 Travelport Confidential
Solutions that generate new revenue streams - Travelport AgenciaTM
Bob (17A) is travelling in Tango and was able to purchase his seat in advance
Shelley (25A) is travelling on a Flight Pass
Nancy (27C) saved $3 with the No Check Baggage option
Jen (15F) gets where she’s going with a flexible one-way fare
Kelly (12A) dines on the fly thanks to the pre-paid On Board Café Vouchers Joe (4A) stacks up
rewards with Aeroplan Miles
Designed and developed locally in collaboration with Air Canada, Travelport AgenciaTM is the first and only desktop shopping and booking application that allows our Canadian agents to take full advantage of the flexibility of Canada’s largest airline via the GDS
Delivering solutions our customers need
37 Travelport Confidential
Solutions that save cost – Travelport Rapid RepriceTM
Travelport Rapid RepriceTM - The industry’s first and most sophisticated automated re-pricing tool
Quickly and accurately calculates a new fare reflecting appropriate fare rules, taxes, and other fees in any currency .
And by completely automating the ticket exchange and re-price process online, increases customer satisfaction.
Delivering solutions our customers need
Reprices fare in
less than 1 minute
“Our strategy to deploy efficient technologies made Rapid Reprice a good fit for United Airlines. The product has provided financial and operational benefits while improving the overall service we deliver to our customers. We are very pleased with this innovative solution.”
United Airlines
38 Travelport Confidential
Solutions that improve profitability – Travelport Fare VerifiedTM
Travelport Fare VerifiedTM - monitors and reduces revenue leakage in real time, with the industry’s first pre-ticket auditing tool.
Delivering solutions our customers need
“Fare Verified has become one of those products we now wonder how we could have ever done without. It validated our assumptions helping us uncover and stop significant revenue loss. We now consider Fare Verified an essential component of our operation. We are very pleased with the results and compliment Travelport for a job well done.”
— Delta Air Lines
39 Travelport Confidential
After adopting Worldspan Trip Manager™ Home Depot saw a 39% reduction in average hotel room rates and a 20% reduction in average ticket price below the national average.
As a result of adopting Travelport Traversa’s™ easy booking process, IBM expects to see increased adoption and satisfaction across their
employee base and maximized savings
Other success stories
Delivering solutions our customers need
40 Travelport Confidential
Building valuable partnerships
Travelport is committed to productive, long-term partnerships. 85%+ of our agency customers and almost 100% of our airline supplier customers have been with us for more than 10 years
Building valuable partnerships
“We have been in partnership with Travelport for quite some time now… they understand our business needs and have provided tailored solutions to help increase productivity and efficiency where it matters – and that is, servicing our customers.”
Steve Ash Director Business Technology ASPAC HRG Australia
41 Travelport Confidential
“We have been working with Travelport for over 6 years who were one of the first suppliers to support us as we grew our partner relationship model across the globe. We recognise Travelport as a true global partner and are confident they will help us grow our business as the industry and our needs change.”
GlobalStar Travel Management
What our customers have to say
Building valuable partnerships
“We have enjoyed a successful working partnership with Travelport for many years. Their local expertise along with the backing of their extensive global resources, experience and technical knowledge provides the support and confidence I need to run my business successfully.“
David Clarke, Managing Director, Webjet
42 Travelport Confidential
Partnering to deliver what our customers need, when they need it
Our local tech team in the UK came to the help of an online travel agency customer who needed urgent help to stabilise their website. Even though this problem was not related to us, we got our customer back in business with minimal disruption.
After one of our customers experienced a serious fire, our local team in Taiwan provided emergency help and equipment to keep their business running
This means working closely with our customers. Examples include:
Extending a helping hand
Going beyond the call of duty
Building valuable partnerships
43 Travelport Confidential
Partnering to bring world-class solutions to market quickly – Travelport Cruise & Tour TM
Building valuable partnerships
Travelport actively engages the 3rd party community around the globe to bring our agency customers industry leading solutions
• Identified best-in-class technology provider in the cruise industry
• Created a white label product that provides agents with a leading edge product that is fully integrated into Travelport’s GDS
• Aggregates leading cruise & tour content from the Travelport & 3rd parties
• Used by the biggest Leisure agency in the Americas (AAA)
“Travelport Cruise & Tour is the ultimate cruise and tour booking tool. It allows me to give as much or as little information as I want to search for the best vacation for my clients. The e-mail function enables me to send itineraries and pricing to my clients and also sends a copy to me, so there are never any conflicts with what my clients are booking. Thank you, Travelport!”Torrye Thompson, AAA Carolinas
44 Travelport Confidential
Partnering to develop leading technology solutions
Travelport partners with over 20 technology vendors around the globe that brings significant advantages to our customers:
•Access to specialised development skills to augment our highly skilled teams
•Provides quick ramp-up capabilities and speed to market
•Provides flexibility and lowers overall development and solution costs
Building valuable partnerships
In addition to Travelport ‘s development centers on five continents in thirteen different locations, we also partner with leading developers forthe benefit of all our customers
45 Travelport Confidential
Partnering to bring new revenue streams
Travelport is continually defining new ways of bringing value to its customers
Building valuable partnerships
Developing new business models
As online travel is one of the fastest growing industry segments, Travelport is engaging with the Meta-Search community to deliver new revenue streams and opportunities. These companies are partnering with Travelport to deliver innovative new consumer services including price tracking and predictive faring
Leading edge partnersIn partnership with Microsoft®, our Travelport Journey Manager solution targets SME business travellers, creating new opportunities and revenue streams for travel firms, suppliers and airlines
Note: Microsoft® is a registered trademark owned by Microsoft Corporation
46 Travelport Confidential
Innovation to keep our customers competitive
By challenging the status quo we foster an atmosphere of exploration, driven by constantly anticipating customer and industry requirements.
Travelport XML Direct Connect
Travelport Journey Manager
Travelport Retailing Solutions
...and into the future
Innovation today – industry
firsts
Innovation
47 Travelport Confidential
Innovation - Unprecedented low-fare pricing options worldwide
“We are able to search for a wider selection of low-fare options and flight combinations in seconds, allowing us to maintain a high level of competitiveness in the market.“
Antonella Marchesi, Site ManagerEasy Market S.pA, part of TUI Travel Italy
According to the latest International study (Dec 2008), Travelport e-PricingTM:
• Returns lowest fares most frequently
• Found lower fares most often
• Generates the greatest average savings per ticket
• Delivers the lowest average ticket price
Innovation
Average Average savings of savings of
$68.13 $68.13 per ticket , or per ticket , or
9.4%9.4% over the over the competitioncompetition
48 Travelport Confidential
Customer driven Workflow Management
Collaborative user experience
Aggregates content direct from suppliers, such as low cost carriers and rail
Seamlessly integrates selling and merchandising programs
Consolidation of booking data irrespective of source via a single record, in one place, via the Travelport Universal Record
Customer preferences shared across multiple applications
Increase RevenueIncrease Revenue Decrease CostsDecrease Costs Improve ProfitabilityImprove Profitability
Innovation – the next evolution in desktop platforms
Innovation
4949 Travelport Confidential
Innovation – Re-inventing distribution through merchandising & retailing capabilities
Innovation
For our suppliers...
For our agents and end-users...Truly delivering “full content” and deep product information
Enable agents to support the needs of their customers
Relevant product options, offers and promotions – particularly those subject to policy for corporates
Provide a platform to sell their product
Providing a platform for distribution of new travel products
Selling supplier products and services the way they sell them
Enable product differentiation and value-based comparisons
Highly targeted advertising and promotional offers
50 Travelport Confidential
TravelportJourney ManagerTM
Innovation
In partnership with Microsoft ® delivering end-to-end travel solutions…
Travelport Journey Manager targets initially the lucrative SME business travellers, creating new opportunities and revenue streams for travel firms, suppliers and airlines
Note: Microsoft® is a registered trademark owned by Microsoft Corporation
51 Travelport Confidential
Together taking your business where you want to go
Empowering businesses
globally through
local focus
Delivering solutions our customers need
Building valuable
partnerships
Innovation to keep our customers competitive
52 Travelport Confidential
Travelport perspectives on industry trends
Global trends: travel sector in 2009
Travel Industry
Economic downturn Swine Flu
5454 Travelport Confidential
Forward Bookings Analysis at 30 April 2009:
• Intra-N. America forward bookings for May down c. 1%
• EU-N. America forward bookings for May down c. 1%
• Overall global bookings down by c. one third of 1%
Direct Impact on Travel to Mexico:
Global trends: impact of “Swine Flu”
Source: Travelport.
55 Travelport Confidential
Global trends: travel policy
56 Travelport Confidential
Global trends: airlines and hotels
-8% Economy-21% Premium
-29% (Q1 Adjusted Income YoY)
-19.6% (Q1 Rev. per Available Room)
Source: IATA, OAG; Source: “Marriott International Reports First Quarter Results”, 23 April 2009
57 Travelport Confidential
IATA forecasts travel will not return to pre-recession growth rate and will take 3 yrs to get back to pre-recession volume
17% lower08-113 Yrs
Source: IATA Source: IATA
IATA forecast
IATA expect passenger kilometres in the short term to be 17% below the pre-recession trend and 14% below in the medium-long term. It will be 2011 before passenger traffic returns to 2008 levels
With the exception of 2000/01, passenger kilometres have never returned to pre-recession growth levels... 911 bounce, credit bubble and LCC growth
58 Travelport Confidential
Quantifying the Impact: Global
Outlook: global hotels
Source – Euromonitor International
The impact on hotels is more severe and as a consequence we do not expect to see values returning to 2008 levels in the near future
59 Travelport Confidential
CHANGE
Prepare for the upturnActively reshape the
Industry
Maintain soundfinancials
Embrace technology
Leverage our strengths
We believe Travelport is well positioned for future growth
60 Travelport Confidential
Delivering High Return for Today’s Airlines
Achieving competitive advantage through innovative technology
Travelport Confidential
Cost-efficient hosting utilising common architecture infrastructure
Solutions to improve profitability and maintain revenue integrity
A suite of messaging hubs allowing easy connection to partners
Business insights and innovative solutions to grow your business
Protect mission Protect mission critical operationscritical operations
Expand revenue Expand revenue opportunitiesopportunities
Capture lost Capture lost revenuerevenue
Connectivity to the Connectivity to the worldworld
Selected Customers
62 Travelport Confidential
• Two out of the three largest U.S. airlines are clients
• Secure, infrastructure –independent site in Atlanta
• Provides significant cost savings allowing clients to focus on their core business
• Unprecedented 10+ year track record of zero data center downtime
World class data centres operating at the highest industry standards and compliance requirements
Airline Hosting
“Travelport knows what it takes to support mission critical infrastructure to a global business. Combine that with strong operational staff and you have a recipe for success. Travelport is more of a partner than a vendor.”
Douglas Register, Vice President Service Management & Engineering Information Services Division
Tony Thierjung Director of Operations Management
United Airlines
Travelport Confidential63 Travelport Confidential
Capture Lost Revenue•Fare Verified: Pre-ticketing audit tool, eliminating under priced tickets and reducing fraud
•Rapid Reprice: Automated ticket re-issue tool, eliminates manual processes
Connectivity to the Rest of the WorldInterchange Suite: suite of messaging hubs that allows for quick and easy connection to airline partners and provides a rapid deployment methodology
Expand Revenue Opportunities•Reservation Sales Solution (RSS) - Single link to Travelport GDS with access to over 430 airlines, 280 hotel chains and 25 car companies
•Electronic Miscellaneous Documents (EMDs) - Utilizing ATPCO Optional Service fees, document and track charges not provided for on a passenger ticket (e.g. residual value, miscellaneous charges, excess baggage), in development
•Electronic Credit Vouchers (ECVs) - Create, store and redeem electronic credit vouchers for Travel Credit Vouchers, Reference Documents, MCOs or Gift Certificates
IT Solutions
Travelport Confidential64 Travelport Confidential
Competitive industry insights and analysis
Custom Solutions for:
Market, network & sales planning
Airline Business Performance
Insights to Market Opportunities
Scheduling
Travelport AcuityTM
Travelport DiscoverTM
Competitive insight
Cost management
Identification of new opportunites
Market strategydevelopment
Market sharegrowth
Increased revenue
Industry knowledge
GDS booking & share data
Data expertise
Analytical experience
Solutions to reduce costs
Ability to merge multiple data sources
Customer necessities:
Travelport expertise:
Providing affordable industry intelligence for smarter, more profitable business decisions
Travelport Confidential65 Travelport Confidential
GTA Business Overview
GTA is the travel agent’s travel agent
Travelport Confidential
GTA is a ‘Virtual Hotel’ providing travel agents with efficient access to large hotel room supply
Expertise and long-standing relationships with independent hotels
Differentiated access to valuable customers
Three decades of local expertise
67 Travelport Confidential
Travelport Confidential68
GTA’s Travel Services
Access to comprehensive inventory of hotel rooms, ground travel with content in 130+ countries
Over 35,000 supplier partners
Services >25,000 groups annually
22,000+ hotel relationships and an inventory of over 36m rooms annually
7,000 contracted tourist attractions
A leading global wholesaler of accommodation, ground travel sightseeing and other destination services
68 Travelport Confidential
Forward-looking statements
Certain statements in this presentation constitute “forward-looking statements” that involve known and unknown risks, uncertainties and other factors which may cause the actual results, performance or achievements of the Company to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. Statements preceded by, followed by or that otherwise include the words “believes”, “expects”, “anticipates”, “intends”, “projects”, “estimates”, “plans”, “may increase”, “may fluctuate” and similar expressions or future or conditional verbs such as “will”, “should”, “would”, “may” and “could” are generally forward-looking in nature and not historical facts. Any statements that refer to expectations or other characterizations of future events, circumstances or results are forward-looking statements.
Various risks that could cause future results to differ from those expressed by the forward-looking statements included in this presentation include, but are not limited to: our ability to service our outstanding indebtedness and the impact such indebtedness may have on the way we operate our business; factors affecting the level of travel activity, particularly air travel volume, including security concerns, natural disasters, health concerns such as the swine flu and other diseases, the current crisis in the global credit and financial markets, and other disruptions; general economic and business conditions in the markets in which we operate, including fluctuations in currencies; pricing, regulatory and other trends in the travel industry; risks associated with doing business in multiple countries and in multiple currencies; maintenance and protection of our information technology and intellectual property; our ability to successfully integrate acquired businesses and realize anticipated benefits of past and future acquisitions, including the acquisition of Worldspan; our ability to achieve expected cost savings and operational synergies from our re-engineering efforts and the acquisition of Worldspan; our ability to obtain travel supplier inventory from travel suppliers, such as airlines, hotels, car rental companies, cruise lines and other travel suppliers; our ability to maintain existing relationships with travel agencies and tour operators and to enter into new relationships; our ability to develop and deliver products and services that are valuable to travel agencies and travel suppliers; the impact on supplier capacity and inventory resulting from consolidation of the airline industry; and financing plans and access to adequate capital on favorable terms. Other unknown or unpredictable factors also could have material adverse effects on our performance or achievements. In light of these risks, uncertainties, assumptions and factors, the forward-looking events discussed in this presentation may not occur. You are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date stated, or if no date is stated, as of the date of this presentation. Except to the extent required by applicable securities laws, the Company undertakes no obligation to release any revisions to any forward-looking statements, to report events or to report the occurrence of unanticipated events unless required by law.
70 Travelport Confidential
Copyright
Copyright©2009 Travelport Inc. All rights reserved.
Notes About ExamplesAll screen examples and other inserts associated with system output are provided for illustration purposes only. They are provided as illustrative examples of system functionality and are not meant to represent actual screen responses, rates, etc.
Note to document author: If the document contains confidential information, each page of the document should be marked with “TRAVELPORT CONFIDENTIAL” in the footer.
71 Travelport Confidential