expert panel discusses: sharepoint survey fall 2011
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BUSINESS PROCESS SOLUTIONS 1
How are Business Using SharePoint?Panel discussion on survey results…
Derek E. Weeks
Sr. Director, Product Marketing
OpenText Business Process Solutions
@weekstweets
Susan Hanley
President
Susan Hanley LLC
@susanhanley
Sadalit Van Buren
Sr. Software Engineer
MSFT Certified IT Professional
BlueMetal Architects
@sadalit
Dave Coleman
SharePoint Consultant
MSFT SharePoint MVP
SharePointEduTech Ltd. (UK)
@DaveColeman146
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BUSINESS PROCESS SOLUTIONS 2
Survey Results:
How Are Businesses Using SharePoint?Survey – Fall 2011
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BUSINESS PROCESS SOLUTIONS 3
August 2010
January 2011
Oct 2011
This is our 3rd survey…
Download the previous semi-annual survey results at: http://bit.ly/SP_SurveyHistory
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BUSINESS PROCESS SOLUTIONS 4
2100+ participants.Thank You.
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BUSINESS PROCESS SOLUTIONS 5
%#SPSurvey
It’s Not the Stats that
Count
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BUSINESS PROCESS SOLUTIONS 6
IT Pro
37%
SharePoint Analyst
34%
Other
10%
Developer
18%
End User
11%
Your primary role with SharePoint?
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BUSINESS PROCESS SOLUTIONS 7
Survey Demographics
Organization Size % Less than 100 19.8% 100 to 499 19.3% 500 to 999 10.1% 1,000 to 4999 20.9% 5,000 to 9,999 8.7% 10,000 or greater 21.2%
Consumer Packaged Goods or Retail
4% Energy5%
Education6%
Financial Services / Banking
8%
Healthcare10%
Insurance6%
IT Services / Consulting
22%
Manufactur-ing (discrete or process)
11%
Public Sec-tor (state, lo-cal or federal government)
15%
Software Devel-opment
11%
Utilities2%
Industry
Americas67%
EMEA24%
APAC9%
Region
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BUSINESS PROCESS SOLUTIONS 8
Next Question:
First Question: Versions
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BUSINESS PROCESS SOLUTIONS 9
Question
Are you currently using or considering using SharePoint within your organization?
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BUSINESS PROCESS SOLUTIONS 10
What is primary platform?
SharePoint 2007 SharePoint 2010
81%
8%
43% 43%43%49%
Aug-10Jan-11Oct-11
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BUSINESS PROCESS SOLUTIONS 11
#SPSurvey
SP2010 deployments outpace SP2007.
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BUSINESS PROCESS SOLUTIONS 12
Next Question: Capability
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BUSINESS PROCESS SOLUTIONS 13
Question
How are you currently using, or plan to use, your SharePoint investment?
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BUSINESS PROCESS SOLUTIONS 14
Using or plan to use SharePoint for?
Content repository only
Enterprise content management
Portal, communication & web content management
Workflow
Business process management
Social, community, collaboration
Business intelligence / dashboards
Platform for custom applications
0% 10% 20% 30% 40% 50% 60% 70% 80%
31%
61%
78%
67%
54%
53%
48%
46%
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BUSINESS PROCESS SOLUTIONS 15
Next Question: Challenges
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BUSINESS PROCESS SOLUTIONS 16
Question
What do you believe is the most challenging issue with your SharePoint implementation?
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BUSINESS PROCESS SOLUTIONS 17
Most Challenging?
User Interface
Dev Time
Integration / Customization
Governance
Adoption / Training
Strategy
0% 5% 10% 15% 20% 25%
9%
12%
8%
13%
25%
18%
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BUSINESS PROCESS SOLUTIONS 18
Why is end user adoption so challenging?
#SPSurvey
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BUSINESS PROCESS SOLUTIONS 19
Do you need a business strategy?
#SPSurvey
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BUSINESS PROCESS SOLUTIONS 20
Next Question: Training
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BUSINESS PROCESS SOLUTIONS 21
Question
Rate the end user satisfaction with your SharePoint training programs
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BUSINESS PROCESS SOLUTIONS 22
Training?
We don't have a train-ing program
Not satisfied Content/Comfortable Very Satisfied0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
44%
13%
37%
6%
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BUSINESS PROCESS SOLUTIONS 23
44%#SPSurvey
“We don’t have a training program.”
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BUSINESS PROCESS SOLUTIONS 24
Next Question: User Experience
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BUSINESS PROCESS SOLUTIONS 25
Question
Which statement best represents your opinion of the SharePoint user application experience?
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BUSINESS PROCESS SOLUTIONS 26
The user application experience?
Great - no im-provement needed
15%
Somewhat Adequate - Requires In-house design
63%
Inadequate/Need 3rd Party16%
Inadequate - no time/resources to improve
5%
Not Important1%
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BUSINESS PROCESS SOLUTIONS 27
#SPSurvey
15%Great User Experience
63% Somewhat Adequate User Experience
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BUSINESS PROCESS SOLUTIONS 28
Next Question: Applications
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BUSINESS PROCESS SOLUTIONS 29
Question
Which of the following types of add-on package or system are you using / planning to use with your SharePoint implementation?
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BUSINESS PROCESS SOLUTIONS 30
Add-on apps for SharePoint?
Archiving (long-term retention of content)
Security and rights management
Data migration tools
Back-up support
Search/Analytics
Workflow/BPM
0% 10% 20% 30% 40% 50%
18%
24%
26%
30%
30%
43%
Top 6 answers…
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BUSINESS PROCESS SOLUTIONS 31
#1 Workflow / BPM #T2 Search / Analytics #T2 Backup Support
Move it.
Find it.
Saveit.
#SPSurvey
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BUSINESS PROCESS SOLUTIONS 32
Next Question: Cloud
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BUSINESS PROCESS SOLUTIONS 33
Question
Do you have any plans that include SharePoint in the cloud?
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BUSINESS PROCESS SOLUTIONS 34
SharePoint in the Cloud
No Pla
ns
Consid
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Share
Point
offe
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Share
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offe
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Consid
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solu
tions
0%
10%
20%
30%
40%
50%
60%
70% 65%
15%7% 8% 5% 4%
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BUSINESS PROCESS SOLUTIONS 35
#SPSurvey
35%Considering or using Office 365 or hosted SharePoint
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BUSINESS PROCESS SOLUTIONS 37
Question
Of the documents stored and managed within your SharePoint repository, what percentage are used or accessed as part of a broader mission-critical business process?
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BUSINESS PROCESS SOLUTIONS 38
Mission-Critical Documents in SharePoint?
Aug-10 Jan-11Sept-11
None = 11% 8%14%
1-25% = 38% 33%42%
25-50% = 24% 27%22%
50-75% = 18% 23%14%
75-100% = 9% 10%9%
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BUSINESS PROCESS SOLUTIONS 39
23% say over half the documents in
SharePoint are mission critical
#SPSurvey
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BUSINESS PROCESS SOLUTIONS 40
Strategic value of
SharePoint content
Need for SharePoint business strategy?
#spc11
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BUSINESS PROCESS SOLUTIONS 41
Next Question: Data Access
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BUSINESS PROCESS SOLUTIONS 42
Question
How do you expose legacy or other application data to your SharePoint users?
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BUSINESS PROCESS SOLUTIONS 43
Exposing legacy or other applic data?
Other
External data is currently not available
Access all legacy and new data through a single, integrated user interface within SharePoint
Some legacy data is accessed through SharePoint
SharePoint Data is integrated into a different system and pulled by users from that system
Access data through a separate native legacy/application interface
0% 5% 10% 15% 20% 25% 30% 35%
3%
28%
7%
34%
9%
18%
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BUSINESS PROCESS SOLUTIONS 44
#SPSurvey
35%
Access to all or some legacy data through SharePoint
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BUSINESS PROCESS SOLUTIONS 45
Next Question: Most Beneficial
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BUSINESS PROCESS SOLUTIONS 46
Question
Which capability within SharePoint 2010 do you believe has been / will be the most beneficial?
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BUSINESS PROCESS SOLUTIONS 47
Most beneficial capability?
Enhanced social computing tools
New and improved application development experience
Simplify line-of-business application or proprietary system integration
Improved workflow design and deployment
Improved business to IT collaboration with SharePoint Designer 2010 and Visual Studio 2010
Improved content search and navigation across site collection boundaries
Enhanced scalability and storage
Better support for standards
0.0% 5.0% 10.0% 15.0% 20.0% 25.0%
13%
17%
12%
17%
9%
20%
7%
5%
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BUSINESS PROCESS SOLUTIONS 48
#1 Content Search #T2 Workflow Design #T2 App Development
Findit.
Moveit.
Createit.
#SPSurvey
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BUSINESS PROCESS SOLUTIONS 49
Next Question: Process Maturity
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BUSINESS PROCESS SOLUTIONS 50
Question
Describe the level of business process maturity within your SharePoint environment.
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BUSINESS PROCESS SOLUTIONS 51
Business Process Maturity?
Initial Managed Defined Predictable Optimizing0%
5%
10%
15%
20%
25%
30%
35%
40%
45%42%
37%
12%
5% 5%
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BUSINESS PROCESS SOLUTIONS 52
37%
Departmental“No Code” Workflows
#SPSurvey
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BUSINESS PROCESS SOLUTIONS 56
Learn more about our esteemed panel…
http://www.susanhanley.com/@susanhanley
http://web.sharepointedutech.com/@DaveColeman146
http://www.bluemetal.com/@sadalit
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BUSINESS PROCESS SOLUTIONS 57
Learn more about BPM / Workflow for SharePoint here….
http://bit.ly/SP_Banking
http://bit.ly/SP_Weapon http://bit.ly/SP_LoanProcess
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BUSINESS PROCESS SOLUTIONS 58
#1 BPM / Workflow Solution
for Microsoft
Recognized BPM Market Leader
3100 Customers Globally
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BUSINESS PROCESS SOLUTIONS 59
Slides Available on SlideShare Now!
http://slidesha.re/SP2011survey
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BUSINESS PROCESS SOLUTIONS 60
Thank You