Experts in Customer Feedback Automotive

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The problem We all know that retaining customers is hard.

but the crucial thing to know is why. Finding this

But it’s always been tricky to boil down

The solution

engine automatically chews through your

and instant alerts about anything which needs urgent attention.

can integrate with the systems you already

The best kind of feedback Allow your customers to say exactly what they

Use text analytics

Short, simple surveys

FEEDBACK FERRETIN A NUTSHELL

HOW TO FERRET OUT QUALITY INSIGHTGone are the

days when product quality alone is

and keep customers loyal. Feedback

in helping us to

throughout the world.Mike Sopp, McLaren Automotive

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THE VALUE OF CUSTOMER FEEDBACK

Without customer feedback, how do you know which areas of your business you need to improve?

brand.

Use feedback to drive loyalty

insight into what your customers think

that customers want to buy and create an

Working in partnership

Custom VoC programs

sessions to enable wider usage within your

HOW WE WORK

Ongoing support

You don’t manage customer loyalty, you manage

Find out why your customers want to

those issues.Dave Mingle, General Motors

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we can either analyze your customer comments from your existing surveys, or we can manage your feedback surveys for you.

We consolidateit into a single reporting platform to

Feedback can be gathered in any language.

text analysis engine achieves world-leading levels of accuracy of ca. 95%.

fully managed service.

control.

We use Impact Analysis

you need to take to eliminate these issues.

(e.g. legal threats). The ability to see the

Sentiment scoresEmotion

scoring

WHAT THE FERRET DOES

Using text analytics, the Ferret transforms customer feedback comments into actionable insight. We make it easy for you to improve your customer experience.

PDF Email

ReportsHot

AlertsDash-

boards

AnalystServices

To Do Lists

Data Export & API

Employee Feedback

Retailer Feedback

Tablets & KiosksWeb

Chat

Email Surveys

AppsCustomer Panels

Online Reviews

Website Feedback

SMS Surveys

Social Media

Telephone Surveys

Complaints

Text Analytics

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Fundamentally we work

on the basis that you can ask the customers as many structured questions as you like, but they will tell you what’s most important to

analyze this then you are missing out on customer gold!Jonny Combe, BMW

right

information at the right time so you

all clients can dig deeper into the analysisbehind any statistics.

Reports and dashboards can be

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Get it right from the very beginning

cycle?

Increase your conversion rates

and getting them back into the sales cycle with

Strike while the iron is hot

Compare performance of retailers

where a customer has not been thrilled by

ensure customers remain loyal and become

Retailers gain access to dashboards where

comments to see exactly what their customers

PRE SALES SALES

HOW WE HELP

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Outshine your competitors

Make changes and improve NPS ratings

ratings scores.

this stage in the buying cycle and customer

RETAILERS SERVICE & PARTS

Manage expectations

manage communications with customers.

HOW WE HELP

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Nipping problems in the bud

Get your marketing and communications

Reduce recalls

Good agents are critical

How customer feedback can help

comments and stories). These are distributed

MANUFACTURING

CALL CENTERS

HOW WE HELP

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said on which site? Feedback Ferret gathers

immediately and you can then take action accordingly.

the bud.

REVIEWS

SOCIAL MEDIA

to allow you to react instantly to anyone

legal action.

who talked about ‘calling a lawyer’ in their

LEGAL

across all business areas is critical.

went wrong. Was the correct truck sent? Did

ROADSIDE RECOVERY

HOW WE HELP

Feedback Ferret works with international

are the same across all countries which

each other.

MULTI LINGUAL FEEDBACK

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FERRET FANS

Fastest ever improving manufacturer on J.D. Power index thanks to feedback program

Voice of Customer Analytics

demonstrating industry-leading text analysis

20 channels consolidated into 1Feedback Ferret consolidates more than 20

Shorter surveys yield faster and more insightful feedback for GM

Customer listening platform

Response time reduced from 30 days to 5

Results

Index and other key business metrics.

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FERRET FANS

BMW sees survey response rates increase by 20% and gains greater insight from free text surveys

BMW really is asking less and getting more!

same route.

24/7 access to customer comments

MINI using Feedback Ferret Hot Alerts to improve manufacturing qualityRattles & Squeaks report

immediately.

about the Feedback Ferret solution. They

BMW Customer Promise

Accuracy of text analyticsFeedback Ferret has demonstrated

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Passion for feedback

Feedback Ferret what it is today.

Sophisticated text analytics

worldwide.

WHO WE ARE

Contact us

www.feedbackferret.com

150 North Michigan AvenueSuite 2800, ChicagoIL 60601, United States of America

Telephone: +1 (312) 291 4629info@feedbackferret.com

Helping you generate ROI

go that extra mile and create a memorable

Piers Alington & Mark Spicer, Chief Ferrets

AUTOMOTIVE FERRET FANS