exploiting video as an opportunity to build personal relationships

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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 Amanda Jobbins, Vice President, Marketing, Cisco Europe

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EXPLOITING VIDEO AS AN OPPORTUNITY TO BUILD PERSONAL RELATIONSHIPS - by Amanda Jobbins - Vice President - Technology & Corporate Marketing Europe – Cisco - at www.kgsglobal.com conference • Discussing how brands can capitalize on the opportunities of digital video • Understanding the power of video communications and how to harness it effectively • Using video to enhance customer relations and customer experience • Building personal relationships and creating excitement and fun through video • Maximising and marketing new products, new enhancements, new ways of doing things and new services through online video • Examining the role of video in engaging new audiences • How video will change the way we engage with customers in the future

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Page 1: EXPLOITING VIDEO AS AN OPPORTUNITY TO BUILD PERSONAL RELATIONSHIPS

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1

Amanda Jobbins, Vice President, Marketing, Cisco Europe

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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2

• Why is video so powerful?

• Video in the Social ecosystem

• Role of social video in business

• How to use social video

• Future video trends

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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3

http://www.cisco.com/en/US/netsol/ns1007/index.html

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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4

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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5

another optionanother option

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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6

53% 40% 7%

Behaviour and Body Language

Credibility and Personality Spoken Words

Perceptions of a person are based on…

Landmark study by Albert Mehrabian

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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7

A minute of video is worth 1.8 million words

Brands using online video have seen lifts of 20-40% in incremental buying over other ad forms

49% of people who purchased technology cited online video as “influential collateral” to prepare to make a purchasing decision

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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8

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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9

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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10

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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11

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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12

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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14Cisco Confidential 14

cisco.com

Social networks

User Communities

Virtual Events

CiscoBlogs Blogs

Blogs

Home Base Outposts Passports

Listening StationTuning in to online Conversations

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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15

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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16Cisco Confidential 16

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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17

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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18

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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19

“ Everyone on Earth will have 15 megabytes of fame. ”

M.G. Sriram, PhD

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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20

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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21

Social video is much more than broadcast

Video is becoming pervasive

Good storytelling is more important than ever

Know your objectives, select the right approach

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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22Cisco Confidential 22

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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23

Thank you.