facilitating online chversion
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Facilitating Online Groups
Nancy White, Full Circle Associates
Communicate
information
http://www.flickr.com/photos/maykesplana/270819284/
http://www.flickr.com/photos/aphrodite/66231929/
connect
http://www.flickr.com/photos/lynetter/653541864/in/set-72057594139269787/
Photo via Flickr CC www.flickr.com/photos/azlijamil01/231592469/
some require social interactions
collaborate
http://www.flickr.com/photos/b-tal/179390341/
"To receive everything, one must open one's hands and give”Taisen Deshimaru
3.Learning Together
Nancy White, Full Circle Associates, cc 2007
Access: get online!
http://www.flickr.com/photos/nicmcphee/31304194/in/set-72157594373420115/
mark the trail….
Technology for/and/by
Community
http://www.flickr.com/photos/poagao/527259919/ http://www.flickr.com/photos/poagao/494418919/
http://www.flickr.com/photos/lynetter/421323707/in/set-72057594139269787/
http://www.flickr.com/photos/nicmcphee/33556189/in/set-72157594373420115/
Community…
Perspective
addressing inherentcommunity tensions Tools
Groupasynchronous
IndividualInteracting
Publishing
synchronousGroup
asynchronous
discussion boards
teleconference
chat
instant messaging
member directory
wikiblog
telephony/VoIP
individualprofile page
e-mail lists
scratch pad
RSS
“new” indicators
subscription
podcast
contentrepository
presenceindicator
buddy list
security
Q&A systems
RSS aggregator
newsletter
calendar
videoconference
application sharing
whiteboard
site index
participation statistics
search
subgroups
personalization
communitypublic page
versioncontrol
documentmanagement
UseNet
contentrating
scheduling
polling
commentingsocial
networking tools
tagging
individualbookmarking
sharedfiltering
geomapping
www.TechnologyForCommunities.com
Etienne WengerNancy WhiteJohn Smith
micro-blogging
socialbookmarking
mashups
Activities
… meetings
… access to expertise
… context… community cultivation
… projects… open-ended conversation
… content publishing
… individual participation
… relationships
© 2006 Wenger, White, and Smith
Community activities
oriented to …
Course
Community Technology Stewardship
http://www.flickr.com/photos/dani3l3/364684710/
“Technology stewards are people with enough experience of the workings of a community to understand its technology needs, and enough experience with technology to take leadership in addressing those needs…
Stewardship typically includes selecting and configuring technology, as well as supporting its use in the practice of the community.”
Wenger, White and Smith, 2007
http://www.flickr.com/photos/philwalter/348238734/
Online Facilitation
Nancy White, Full Circle Associates, cc 2007
Nancy White, Full Circle Associates, cc 2007
Designed for a group….
Nancy White, Full Circle Associates, cc 2007
…experienced as an individual.
face to face, telephone or online induction
From: http://oubs.open.ac.uk/e-moderating/fivestep.htm Gilly Salmon
start from where people are…
Already established patterns
start with a simple, valuable “ask”
Buy-In
In doing, we learn.
George Herbert
Buddy-up
http://www.flickr.com/photos/nicmcphee/418922552/in/set-72157600218310366/
Build participation
http://www.flickr.com/photos/dcleesfo/164496007/ by Dave Lee
From: 2005 Wing Lam, Alton Chua, Jeremy B. Williams and Cecelia Lee Virtual teams: Surviving or thriving? http://www.ascilite.org.au/conferences/brisbane05/blogs/proceedings/41_Lam.pdf
ODI: 6 Network Functions
• Filters• Amplifyers• Convenors• Facilitators• Investors• Community
builders
http://www.odi.org.uk/Rapid/Projects/PPA0103/Functions.html
Technical Skills
• Know enough
• Be curious
• Experiment
• Have friends
Nancy White, Full Circle Associates, cc 2007
self-Awareness
Nancy White, Full Circle Associates, cc 2007
don’t worry –
there will be bumps in the road…TALK about them