facilitation and facilitator stance
TRANSCRIPT
www.luxoft.com
Introduction
Svetlana Mukhina
ICAgile ICP, ICP-ATF, ICP-BVA, PSM I
Agile and Career Coach at Luxoft Agile Practice
Experience: 12+ years in IT, Project and department management,
Computer Linguistics, Technical Writing, Quality Assurance
Interests: Project management, Agile transformation, Career and
performance coaching, Psychology
Hobbies: Horse riding, music, poker, travelling
Linkedin: https://www.linkedin.com/in/svetlanamukhina
www.luxoft.com
Session Plan
What is facilitation;
Who is facilitator and how they differ from administrator or manager;
When manager or leader can be a facilitator;
Self-awareness importance for facilitator;
Hand-signals
Rome voting;
Biased stance of Agile facilitator;
7Cs of facilitator stance;
Being Agile vs Doing Agile;
Attendance code;
www.luxoft.com
Definition of Facilitation
Facilitation is a set of activities that helps a group of people to understand their common objectives and assists them to achieve it within a reasonable time box and without destructive confrontations.
Facilitator is someone who helps a group of people understand their common objectives and assists them to plan how to achieve these objectives; in doing so, the facilitator remains "neutral" meaning he/she does not take a particular position in the discussion
www.luxoft.com
Team Facilitator?
- Know the right answer for all questions
- Judge opinion of others
- Evaluate group decisions
- Control the conversation
- Fight with bad opponents
- Take a side of good fellows
- Lead rescuing activities
www.luxoft.com
Team Facilitator?
- Hold neutral position toward participants opinion
- Familiar with facilitation techniques and tools
- Respect group decisions
- Practice self-awareness and self-management
- Loyal to different point of view
- Inspire and encourage
- Link ideas together
- Ask powerful questions
- Maintain non-judgment stance
www.luxoft.com
Great video on leadership and facilitation styles
http://www.ted.com/talks/itay_talgam_lead_like_the_great_conductors
www.luxoft.com
Servant Leadership Quality – Awareness
Servant LeaderListening
Empathy
Healing
Awareness
Persuasion
Foresight
Conceptualization
Stewardship
www.luxoft.com
Self Awareness
What is Self Awareness?It means a clear perception of your personality, including strengths, weaknesses, thoughts, beliefs, motivation, and emotions. Self Awareness allows you to understand other people, how they perceive you, your attitude and your responses to them in the moment.
Why Develop Self Awareness?As you develop self awareness you are able to make changes in the thoughts and interpretations you make in your mind. Changing the interpretations in your mind allows you to change your emotions. Self awareness is one of the attributes of Emotional Intelligence and an important factor in achieving success.
www.luxoft.com
Developing Self Awareness
Open Blind
Hidden Unknown
Open area, open self, free area,
free self, or 'the arena‘: what is
known by the person about
him/herself and is also known by
others
Blind area, blind self, or
'blindspot‘: what is unknown by the
person about him/herself but which
others know
Hidden area, hidden self, avoided
area, avoided self or 'façade’:
what the person knows about
him/herself that others do not know
Unknown area or unknown self:
what is unknown by the person
about him/herself and is also
unknown by others
Johari Window
www.luxoft.com
Exercise – Homework
Make the Johari Window with 3 people
Tell a person something he/she doesn’t know about you
Ask a person for a feedback, what a person noticing about you that she/he thinks you
don’t know about yourself
Tell “thank you” to a person
Drop me a line [email protected] about your findings.
I’m interesting in your results
I need real life examples for models/exercises that I provide on trainings
www.luxoft.com
Agile Team Facilitator
Treasure Agile Values
Follow Agile Principles
Master Facilitation Techniques
www.luxoft.com
Agile Values
Individuals and interactions over processes
and tools
Working software over
comprehensive documentation
Customer collaboration o
ver contract negotiation
Responding to change over following a
plan
That is, while there is value in the items on the right, we value the items on the left more.
www.luxoft.com
Agile Principles
1. Our highest priority is to satisfy the customer through early and continuous delivery of valuable software.
2. Welcome changing requirements, even late in development. Agile processes harness change for the customer's
competitive advantage.
3. Deliver working software frequently, from a couple of weeks to a couple of months, with a preference to the
shorter timescale.
4. Business people and developers must work together daily throughout the project.
5. Build projects around motivated individuals. Give them the environment and support they need, and trust them
to get the job done.
6. The most efficient and effective method of conveying information to and within a development team is face-to-
face conversation.
7. Working software is the primary measure of progress.
8. Agile processes promote sustainable development. The sponsors, developers, and users should be able to
maintain a constant pace indefinitely.
9. Continuous attention to technical excellence and good design enhances agility.
10. Simplicity – “the art of maximizing the amount of work not done” - is essential.
11. The best architectures, requirements, and designs emerge from self-organizing teams.
12. At regular intervals, the team reflects on how to become more effective, then tunes and adjusts its behavior
accordingly.
www.luxoft.com
The Facilitator Stance
Connection
Caring
Clarity
Curiosity
Challenge
Confidence
Commitment
Adopted from 7 Cs of Success Coaching by Richard Winfield
www.luxoft.com
Assist a group of people to become a team Work out Agile practices required for a particular team’s needs
Support the team during complicated situations at work environment
Drive execution of Agile practices
Helps the team to design a workflow Inspect and adapt the Agile process, make corrections when necessary
Encourage the team to follow the workflow Uphold Agile Principles and Values
Inspire the team to look for areas of improvement
Conduct Agile trainings and workshops for team to get better understanding of Agile
Team Facilitator vs Agile Principles Guard
Team Facilitato
r
Agile Guard
www.luxoft.com
Summarization
What is facilitation and who is facilitator?
Why facilitation is necessary?
What are the barriers for facilitation?
What skills help us to be a facilitator?
What you will do different after this webinar?
What one idea you learned on the webinar?