facilitator training program. day one agenda – day one welcome getting started activity course...
TRANSCRIPT
Facilitator Training Program
Day One
Agenda – Day One
Welcome Getting Started Activity Course Objectives Overview of Facilitation Skills Facilitation Skills Practice Lunch!!!! Managing Meeting Energy Facilitation Skills Practice II Dealing with Difficult Situations
Introductions
Your name Where you work One thing that puts a
smile on your face
Getting Started…
Creative Participatory Get further acquainted Related to our topic
Group Task
Discuss some typical settings in which you use or see facilitation skills being used.
What actions have you seen facilitators take that were EFFECTIVE?
Create a 3-minute skit that dramatizes these effective actions in practice and the impact they have – in short your ideal meeting!
You have 20 minutes.
Expectations
Think about your responses to the pre-work questions, the skits and discussion we just completed, and your reasons for participating in this course.
Identify 2 or 3 things you hope to learn during this workshop.
Make notes on page 2
Objectives
By the end of the workshop, you will have increased your ability to:– Use facilitation skills more
naturally and fluently in a variety of settings
– Facilitate groups to work together productively
– Use different strategies to handle difficult facilitation situations
Pair Task
Identify behaviors for working together that you would like this group to adopt to make this an effective learning experience for you and others
You have 5 minutes
Individual Task
Think of good facilitators you have seen– What are some
characteristics they exhibited when facilitating?
– What made them effective?
Facilitation Skills
Asking Questions
Paraphrasing
Summarizing
Encouraging
Asking Questions
Clarify and gain more elaboration by asking open-ended questions– What– How– When– Where
Closed-ended questions lead to short answers
Paraphrasing
Using your own words to reflect what the speaker is saying and feeling– Seeks to understand– Clarifying ideas– OK to paraphrase feelings
Summarizing
Pull important ideas, facts or data together– Review progress– Basis for transition– Check for agreement– Check for clarity– Reinforce commitments
Encouraging
Nodding head Maintaining eye contact Open body position Picking up on last work or
two Repeating all or part of a
sentence “Say more about that” “Good” “Uh-huh”
Facilitation Skills Drills
Get ready to practice your facilitation skills!
Validating
Let people know that it is normal to have feelings and to express them.
Don’t judge another person’s feelings or make them wrong for having them.
Establish safe and respectful environment that supports people in expressing their feelings.
“It is understandable that you would be angry, given what you have been through.”
How Practice Will Work
3-4 facilitators – 5-6 minutes each– Couple minutes feedback
in-between rounds Everyone is practicing The instructor might
suggest the use of specific skills at various points
Meeting Practice
You are members of a WBG-wide team looking at technology across the Bank that must identify priority issues for the ACS staff that the Bank should address.
What are the current major issues related to
technology at the Bank and ACS role? Of these issues, which are the top three most
important issues for ACS staff and the Bank to deal with first? Why?
What recommendations do you have for the Bank senior management team?
Managing Meeting Energy
Managing Meeting Energy
ENERGY
Managing Meeting Energy - Beginning
Clarify purpose and agenda Use introductory statements and closed
questions Energy – directed by leader/facilitator Facilitator’s role – ensure all work form
same assumptions about purpose
Managing Meeting Energy - Middle
Solicit contributions and participation
Move between discussions and decisions
Use open-ended questions, paraphrase, encouraging to keep discussions moving
Energy – multidirectional Use flipchart for key points Facilitator’s role – track key
points, test for consensus, ensure all points considered
Managing Meeting Energy - Ending
Seek agreements, decisions, closure
Use summarizing, closed questions
Review outcomes, identify follow-up actions and people’s responsibilities
Energy – focused by leader Facilitator’s role – keep
group focused on decisions reached, next steps
Individual Task
Identify 1-2 behaviors you have seen in meetings that really disrupt the flow of the meeting and caused difficulties for the facilitator.
What was it about the behavior that was difficult for the facilitator?
What impact did the behavior have on the group?
What options does a facilitator have to manage this difficult behavior?
Facilitation Skills Practice
Each person will have about 5-6 minutes to facilitate a segment of the discussion on the topic;
Record any brainstormed items and recommendations;
Only difference: Trainer will be handing out one or two behavior cards per practice to participants;
People who receive a card are expected to demonstrate that difficult behavior during the practice.
Learning Coordinators Meeting on Budget Cut
Due to the economic crisis, your learning budget has been cut by 20%. All the learning coordinator are holding a meeting to discuss priorities to make recommendations to the Knowledge and Learning Board.– Define the issues– Develop recommendations:
What $ should be spent on What $ should not be spent
on
Getting Agreement
What can happen when you’re trying to help a group reach agreement or get consensus on something?
What can go wrong? What are difficulties you have faced?
Reading tonight – pages 41-49
Practice Round One
Find a partner and choose a topic Sign-up for a time You will have 30 minutes of meeting time
to facilitate your session – 15 minutes for each facilitator
Based on what you have learned, work with your partner to prepare for your session including supporting materials – purpose and agenda.
Be prepared by 9 am!
Facilitation Scenarios
1. Retreat Planning Sessions• Facilitate a focus group to decide issues for a
company retreat
2. Defining Issues• Facilitate a group of staff to uncover issues of low
morale
3. Task Force• Facilitate a cross-departmental group charged with
developing best practices
4. Meeting Facilitation• Facilitate a group concerned about lack of
leadership in the department
5. Policy Change• Facilitate a group of employees who are trying to
generate a new company policy on …
Day Two
Agenda – Day Two
Reflections from Day One Charting Meeting Preparation Preparation for practice rounds Practice session Lunch!!!! Practice Session
To Chart or Not to Chart…
Some considerations for when to chart…
Tips for Charting
Write BIG Record key points/phrases Use different colors (but not more than
3) Use dark colors Be creative
– Bullets– Pictures– Highlight
Meeting Preparation
Getting your agenda in place Timing for success
Preparation for Practice
People will pair up to co-facilitate a topic;
Each person will have 20 minutes each to do their part of the practice meeting;
The practice will be videotaped; Feedback will be given to both
facilitators after the 40 minute practice meeting.
Group Facilitation
What went particularly well? What difficulties did you have? Which skill become more important at
which stage in the meeting?
Day Three
Agenda – Day Three
Thoughts on Day Two practice Any further concerns on difficult
situations Preparation for practice rounds Practice Session Lunch!!!!! Practice Session Lessons Learned and application in your
work
Facilitation Scenarios
1. Retreat Planning Sessions• Facilitate a focus group to decide issues for a
company retreat
2. Defining Issues• Facilitate a group of staff to uncover issues of low
morale
3. Task Force• Facilitate a cross-departmental group charged with
developing best practices
4. Meeting Facilitation• Facilitate a group concerned about lack of
leadership in the department
5. Policy Change• Facilitate a group of employees who are trying to
generate a new company policy on …
Reflection on Practice and Application Planning
Complete the reflection sheet on page 56, and
Complete the application planning sheet on page 57
Discuss your responses with a partner
Evaluation of Course
We would like feedback, too! Please complete the evaluation form.