Syllabus: MGT 3003 (Sections 1 and 2), Fall Semester 2013Business Communication & Professional Development

Section.001 (Course #11479): 1:00 p.m. – 2:15 p.m., Monday & Wednesday, BB 2.01.06Section.002 (Course #11960): 1:00 p.m. – 2:15 p.m., Tuesday & Thursday, BB 2.01.02

(Last non-substantive or clarifying editing update: October 24, 2013)

Dr. Wilson’s Web site: http://faculty.business.utsa.edu/bjwilson

NOTE:  ONLY THE ONLINE VERSION OF THIS SYLLABUS IS CURRENT. Both PC and Mac users should use the Mozilla Firefox browser to access UTSA Web sites and Blackboard Learn—Mozilla Firefox is the only browser to permit full access to Blackboard Learn and the Online Writing Lab (OWL). Access Blackboard Learn at http://learn.utsa.edu/.

COURSE TEAM EMAIL ADDRESSES PHONE OFFICE HOURSProfessor BB 4.04.29

Dr. Bennie WilsonBlackboard Learn message Point deductions Documented emergency absences

458-7525MW: 12:00 p.m.-1:00 p.m.TR: 12:00 p.m.-1:00 p.m.And by appointment

Teaching Assistant & MyBComm Lab BB 4.04.29

Vincent Rizzo(Classroom and

OWL TA)

Blackboard Learn message Quizzes, midterm, final Résumé RSO/Toastmasters Miscellaneous points Online Writing Lab (OWL)

N/AMW: 12:00 p.m.-1:00 p.m.TR: 12:00 p.m.-1:00 p.m.And by appointment

College of Business Center for Student Professional Development (CSPD) BB 2.01.08University Career Center (UCC) UC 2.02.04Julio Joey Ramos

(CSPD)Julio.Ramos2@utsa.edu H-E-B Career Action Program (CAP) Email 7:30 a.m. – 4:30 p.m., MTWRF

Barbara Jackson(CSPD & UCC)

Barbara.Jackson@utsa.edu Guest Lecturer Mock Interviews (non-CAP students) Résumé Grading

458-4766 7:30 a.m. – 4:30 p.m., MTWR

Morris Ellington(UCC)

Morris.Ellington@utsa.edu Guest Lecturer Mock Interviews (non-CAP students)

Email preferred

Located in University Career Center, room UC 2.02.04

Junior Achievement (JA) Coordinators 403 E. Ramsey, Ste. 201, San Antonio, Texas 78216Bernadette Byrd bbyrd@jast.org 490-2007x106

8:00 a.m. – 4:00 p.m.Monday - Friday

Felicia Breaux fbreaux@jast.org 490-2007 x116Margaret Estrada mestrada@jast.org 490-2007 x121Cristina Zalaznik czalaznik@jast.org

Email to volunteer for JA Finance Park

WELCOME TO THIS COURSE: You probably remember the classic book and movie, The Wizard of Oz, in which Dorothy laments to her pet dog: “Toto, I have a feeling we’re not in Kansas anymore.” This course will take you out of “Kansas,” my metaphor for your experiences prior to entering the “real world” of work. In doing so, it will challenge your time-management skills, meaning you will have to do advance planning regarding completing assignments prior to their deadlines, particularly the Online Writing Lab assignments (OWL). Beware; if you are the type to wait until the last minute to do assignments, you risk not fulfilling your academic potential and you will not shall in the professional skills that this course will provide you.

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Assignments not submitted by the due dates and times because of acts of nature, computer hardware and software glitches, human or mechanical error, or any other events over which you have or do not have control—that occur on the date the assignments are due--will be graded zero. Effective time management and meeting deadlines in a timely manner—without quibbling and excuses—are valued and critical skills in the real world of work. This will become obvious when you tell the CEO, who gave you an important task a week ago, that the task will be late because of a computer glitch last night. Your professional capital will be devalued. COURSE DESCRIPTION: In this course, we will examine basic interpersonal communication processes within written and verbal channels, with practical applications for the business environment. We will discuss issues regarding cross-cultural communication, crisis communication, and ethical considerations in business. The course emphasizes three areas: (1) planning, organizing, writing, editing, and revising business documents; (2) planning, organizing, and delivering business presentations; and (3) preparing for professional success in the business world, including career planning, networking, job searching, résumé preparation, and job application and interviewing. Written assignments and oral presentations are required.

COURSE PREREQUISITES: COM 1053 or COM 1043 (Business and Professional Speech), and WRC 1023 or ENG 1023 (Freshman Composition II).

BACHELOR OF BUSINESS ADMINISTRATION (B.B.A.) DEGREE PROGRAM GOALS: Students will be able to communicate, verbally and in writing, information and ideas pertinent to business

decision-making. (This course directly supports this goal.) Students will be able to use quantitative analysis and quantitative and non-quantitative reasoning to

effectively identify and solve business problems. Students will be able to use current information technology to support business decision-making. Students will be able to incorporate a global perspective in business decisions. Students will be able to identify ethical and legal issues in a business context and find alternatives that

demonstrate ethical values.

REQUIRED COURSE MATERIALS: Business Communication & Professional Development, a customized text “Value Pack” by Pearson

Publishing, ISBN: 1269361686 (approximate cost = $123.00), which is available in the University bookstore. The Value Pack includes a hard copy, loose-leaf version of the custom text, access to the e-text, and an access code to MyBCommLab, the latter of which is an online assignment preparation system required for this course.

If you choose not to purchase the Value Pack from the bookstore, you may purchase the e-text and access to MyBCommLab online for approximately $88.00 at www.MyBCommLab.com.

Approximately 25 copies of ParScore test form (SCANTRON form number X-101864-PAR-L), to be used for completing quizzes and examinations, and for recording class attendance.

TECHNOLOGY & STUDY RESOURCES:

Study and Learning Assistance .

o MyBCommLab : This dynamic, interactive eLearning program is available at the “Course Content” page of the course Blackboard site—click the “Publisher Content” tab, then click “Pearson’s MyLab.” It provides many extensive study and evaluation tools to assist student success regarding the information in the text. These include practice chapter pre- and post-quizzes, simulation exercises, etc. In addition, this program is required to access one of the major course assignments (Web-based writing assignment).

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This Lab is primarily required to support your understanding and appreciation of the various text chapters. These chapters form the basis of quizzes and examination. Importantly, MyBCommLab is needed to access one of the regular course assignments—the Web-based writing assignment.

Register on Blackboard for MyBCommLab by accessing the Registration Process. Contact computer support at http://www.mybcommlab.com/support/student-support.html if you have problems--be sure to inform them that you are registering on MyBCommLab via Blackboard, not via the Pearson Web site.

o UTSA Writing Center (HSS 3.03.08): http://www.utsa.edu/twc/

Tomás Rivera Center : UTSA provides excellent resources that can help you with your studying, testing, and writing skills. The Tomás Rivera Center’s (TRC) academic support services are at no cost. Visit www.utsa.edu/trcss to learn more about:

o Learning assistance: One-on-one academic coaching and group study skills assistance. For an Academic Coaching appointment call (210) 458-4694 For the Expert Learner Series schedule visit the TRC website or go to MS 1.02.02

o Supplemental Instruction: Collaborative/group learning for historically difficult courses. Courses supported and schedules on TRC website For more information about Supplemental Instruction call (210) 458-7251

o Tutoring Services: Call (210) 458-6783 Walk in tutoring (several subjects, various location options) Math Assistance Program (MAP) for College Algebra and Pre-Calculus

Office of Information Technology (OIT) Assistance : For assistance with the Blackboard Learn communication system, except for the Online Writing Lab (which is housed on Blackboard Learn), email OITConnect@utsa.edu or call 210-458-5555. Be sure to:

o Give your name, email address, banner ID/User ID, and a phone number where you can be contacted.o Describe the specific problems you are experiencing and which course you are attempting to access.o If emailing OITConnect, please include me (Bennie.Wilson@utsa.edu) as a “cc” addressee.

If you have problems with your OWL site, contact our OWL teaching assistant (Vincent Rizzo) via Blackboard Learn course message.

COURSE GUIDELINES & POLICIES:

Academic Honesty : “Scholastic dishonesty is any form of cheating or plagiarism that violates the Student Code of Conduct. Scholastic Dishonesty or academic dishonesty includes, but is not limited to, cheating, plagiarism, collusion, falsifying academic records, and any act designed to give unfair advantage to the student, (for example, photographing test/assessment materials).” (2012-2014 Undergraduate Catalog)

All instances of scholastic dishonesty will result in the referral of a faculty disposition of a scholastic dishonesty case to the UTSA Office of Student Judicial Affairs. Normally, I will recommend a minimum penalty of a grade of “zero” on the compromised assignment in question, plus the reduction of an entire course grade (minus 150 points), up to a maximum recommended penalty of expulsion from the University, depending on the severity of the infraction.

Attendance: Students are to be on time for every class and to be attentive and participate in class activities until the professor adjourns each class. Attendance is taken anytime (using the appropriate ParScore form)

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during each class in which there is a guest lecturer and/or a student presentation (marked with *** on the class schedule).

o Students must have on-hand at least two ParScore forms for every class . Arriving in class after the class starting time means you are late, whether or not the guest lecturer has actually begun his or her lecture, or a student has begun his or her oral presentation.

o The ParScore forms are machine graded and the UTSA test grading office staff will not hand-score any ParScore forms not properly completed. Students who submit improperly completed ParScore forms-- not bubbling in Banner IDs, recording the wrong Banner IDs, not recording the proper test form, using ink instead of pencil to record responses, etc.--will be counted as “absent.”

o Attendance in conjunction with extra-credit events--whether in our class or at another time or location--is taken via attendance slips or lists prepared by the event sponsors.

Progress Monitoring : Each student is responsible for monitoring his or her course performance and for taking steps to remedy any discrepancies between their actual learning or grades and their performance aspirations in these areas. Set your standards high! Check Blackboard Learn frequently. Use the wealth of resources available to you, particularly MyBCommLab. Further, UTSA provides outstanding services to help you in your studies. Please contact the instructor if you have questions, or if you would like to discuss your progress in this course.

Students with Disabilities : The UTSA Office of Student Disability Services makes appropriate academic accommodations for students registered with that office, and you may contact them at 210-458-4157 (voice); 210.591.7318 (videophone); 210.458.4980 (fax), Web site utsa.edu/disability/, and at email disability.services@utsa.edu. (NOTE: Only the Office of Student Disability Services may issue instructions for academic accommodations.)

Designated seating areas : State and Federal fire codes require students not sit or stand in aisle space, on landings, or on steps. Do not block the designated exit areas. Neither students nor guests may sit at the tables and seats behind the last row of fixed seats that are designated for disabled students at the back or front of the classroom. Only students certified as disabled by the Office of Student Disability Services and who require classroom accommodation may sit in these areas.

Professional Behavior : Please be respectful of each other at all times. Be on time. Be good listeners.

Laptop and Electronic Devices : Treat these classes as business meetings. The use of laptops, cell phones, and other electronic devices is not permitted in class. Further, please remove your cell phones from sight by putting them in your pockets, your purses, etc., or you will be asked to leave class. If you are expecting an emergency call, please notify me at the beginning of class—you will be permitted to respond to the emergency phone call in the hallway outside of the classroom.

Grades : If you disagree with a grade you receive, bring the matter to my attention in writing (Blackboard Learn mail message, email, letter, etc.) within seven calendar days from the date I post the grade on Blackboard Learn. Otherwise, the grade will remain as-is.

Assignment Submissions & Returns : In the event you must submit a hard copy of an assignment by a specific date and/or time, and class is not in session or I am not in the office, you may slide the assignment under my office door or scan it and email it to me—on or before the deadline. Further, if you are not present when an assignment is returned in class you may pick it up later during office hours.

ASSIGNMENTS & EXAMINATIONS

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File of Returned Assignments : Each student will pick up and retain in a personal file the documentation for each assignment that is graded and returned to students. These include, but may not be limited to the graded in-class oral presentation, results of quizzes not graded via ParScore forms, and the like. When a student raises questions regarding the accuracy of a graded item returned to him or her, the student must present the documentation during the discussion. Once I enter grades in the Blackboard grade book and return the source documents in class, I retain these documents in my office for only one week. (This excludes samples of source documents needed for student learning assessment purposes, and which are not identified by student identification, i.e. name, Banner ID, user ID, etc.)

Online Writing Lab (OWL) Modules & Quizzes : You will complete many of the class assignments online through the OWL. You should start the OWL after the OWL orientation in class on the date shown in the class schedule. The OWL runs via the course Blackboard Learn site. As with the other course assignments, it is vital that you do not wait until the last minute to attempt to complete the OWL assignments--“stuff happens” when dealing with computer systems.

o Since the OWL is part of the Blackboard Learn program, use Mozilla Firefox to access the OWL for full access to Blackboard.

o Blackboard Learn is down for maintenance on Saturdays, from midnight to 3:00 a.m., in addition to other periodic outages as announced on Blackboard. Review these announcements prior to attempting to access the OWL.

o Timed OWL assessments (quizzes) terminate when the scheduled assessment times expire. Doing any of the following actions while attempting to complete OWL assessments will also cause your assessment attempts to terminate without the ability to again access the assessment:

Using a wireless connection, periodic, very brief disconnects are not unusual. Attempting to access the OWL module while connected to the assessment. Setting your computer to “time-out” when there is a level of inactivity. Accessing the assessment during times of increased probability of power outages, e.g.,

thunderstorms.

o OWL Core Modules Assignment (Four Core OWL Modules) - The four core modules are (1) writing composition, (2) English grammar mechanics, (3) business writing style, and (4) critical thinking. Your grade for the OWL Core Modules assignment will be the average of the four post-assessment scores—the initial assessment grades will not count toward the assignment grade. For each of the four modules: Complete the initial assessment to help measure your current familiarity with the subject. Study the core module to learn the relevant facts, concepts, and principles for the subject. Complete a graded post-assessment to help measure your updated knowledge of the subject.

o OWL Supplemental Modules Assignment (Six Supplemental OWL Modules) – The supplemental modules have no initial assessments and your grade for this assignment will be the average of the six post-assessment scores. The supplement modules cover: Résumé writing Cover letter writing Report writing

Writing emails Presentation skills Citing sources

All questions regarding the OWL, including technical issues, should be directed to the Teaching/OWL TA via Blackboard course message.

Web-Based Writing Assignment : You will complete a Web-based business writing assignment that involves completing a business document online. On the date listed in the class schedule, you will receive

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(via Blackboard Learn “Announcements”) a Web link to access a business scenario requiring you to write a response to the scenario via a business document that you prepare. You will submit it online for grading. The scenario will assess your ability to write a “routine” business message, a “negative” business document, or a “persuasive” business document.

You must complete this Web-based writing assignment by 11:59 p.m. on the date listed in the class schedule. Automatic grading will reflect an evaluation of your written business document using the grading rubric at Web-Based Writing Assignment Grading Rubric.

Résumé : You will prepare a professional job résumé as part of the professional development portion of this course. I encourage you to review the résumé preparation checklist linked at http://faculty.business.utsa.edu/bjwilson/docs/Resume%20Preparation%20Checklist.doc.

Your résumé should be for a job or type of job you will likely be seeking--if you have no specific job or employer to refer to, refer to a job for which you might like to apply, and an employer for which you might like to work. The processes for completing and submitting the résumé assignment differ for students who are extra-credit volunteers for the Career Action Program (CAP) sponsored by H-E-B, and for students who are not CAP volunteers (see below). However, the résumés for both CAP and non-CAP students must follow the CSPD format at http://faculty.business.utsa.edu/bjwilson/docs/Resume%20format.doc.

All résumés are graded using the evaluation form at http://faculty.business.utsa.edu/bjwilson/docs/ResumeGradingTemplate.doc. The résumé turn-in processes are as follows:

o Non-CAP students : Non-CAP students will turn in a hard copy of their résumés in class on the date listed in their class schedule. Once your graded résumé is returned to you, you are encouraged (1) to make recommended improvements to the résumé, and (2) to upload it to your “RowdyJobs” account. Please consider scheduling an appointment with the CSPD Career Counselor, or go to the walk-in résumé reviews in the CSPD or the University Career Center for suggestions on improving your résumé. (NOTE: Post turn-in reviews will not result in an adjusted grade for the résumé assignment.)  

o CAP extra-credit students :  CAP students will email their résumé assignments to cap@utsa.edu by 2:30 p.m. on Tuesday, October 1.  Acceptable formats for the document are Microsoft Word or PDF.  Students who receive a grade of 80 or higher will have successfully completed the assignment for the program. 

CAP students who initially receive a grade lower than 80 are required to correct their graded résumés and to re-submit them to the CSPD via email to cap@utsa.edu not later than 11:59 p.m., on Tuesday, November 5, for final approval and to stay in good standing with the CAP program. Further, you are also highly encouraged to upload your final résumé to your “RowdyJobs” account. (NOTE: Students required to re-submit their résumés will not have their résumé assignment grades adjusted; however, those required to re-submit—but failing to do so on time—will be removed from the CAP program.)

Quizzes and Examinations : Most examinations will require the proper use of the appropriate ParScore form (see “Required Course Materials” above). All quizzes and exams--completed or not--remain the property of the professor. Students may view their completed exams during office hours.

The ParScore forms are machine graded and the UTSA test grading office staff will not hand-score any ParScore forms not properly completed. Students who submit improperly completed ParScore forms-- not bubbling in Banner IDs, recording the wrong Banner IDs, not recording the proper test form, using ink instead of pencil to record responses, etc.--will receive grades of "zero" on the quiz or examination.

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o Quizzes : All quizzes are unannounced and will be mostly in a “listening quiz” format (verbally administered), covering the assigned text chapters and syllabus, using multiple-choice, true/false, and/or fill-in-the-blank short answers. There are no make-ups for missed quizzes; however, if you are absent or late for a quiz for one of the acceptable reasons listed under “Grading Policies” below, you will receive a quiz grade equal to your percent grade on the midterm exam. Late arriving students—no matter what the reason--must wait outside of class until quizzes conclude to avoid interrupting the quiz process.

o Midterm & Final Examinations : These exams will be multiple-choice and will cover the assigned readings from the text as noted in the class schedule.

In-Class Oral Presentation : Each student will make an in-class business-oriented oral presentation, on a subject of his or her choosing. The grading sheets are linked at http://faculty.business.utsa.edu/bjwilson/docs/OralPresGradingTemplateInd.doc for individual presentations, and at http://faculty.business.utsa.edu/bjwilson/docs/OralPresGradingTemplateGp.doc for team presentations. If a student scheduled for an in-class oral presentation misses the scheduled presentation date for a non-emergency reason, the student will receive a grade of “zero” for this assignment. (See “Grading Policies” below.)

[OPTIONAL] Junior Achievement (JA) Classroom Volunteer Program: An Alternative to the In- Class Oral Presentation and the Final Examination: As an alternative to the above oral presentation process, if you are eligible you may volunteer for an alternative oral presentation opportunity as part of the partnership between Junior Achievement of South Texas and the UTSA College of Business.

NOTE: Whether or not you previously and successfully completed your JA commitment under sponsorship of my class, if you retake my course you may not again volunteer for the JA option under sponsorship of my class, and you must make an in-class oral presentation and take the final exam. Of course, you may reapply as a JA volunteer without sponsorship of my class. The purpose of this provision is to provide you a different route for learning that you have not previously experienced. Successful completion of the JA program means you will:

o Be exempt from taking the final examination, with full credit with the 200 points.o Have your classroom teacher’s evaluation—worth up to 200 points--as your oral presentation grade.

The Junior Achievement classroom volunteer program requires personal commitment. The "pay-off" will be a tremendously satisfying experience working with young people who can benefit from your professional example. Many students who volunteer for this option report that it is a very educationally moving experience that improves self-confidence.

Junior Achievement Classroom Volunteer Program Calendar Date

JA Orientation Training (one in-class session per class section) Sept. 3 (sec. 2)Sept. 4 (sec. 1)

Last day to provide Dr. Wilson your completion certificate for the online UTSA Child Protection Training at https://myTraining.affiliated.utsa.edu/ Sept. 13

First available day to visit JA for classroom assignment, dressed in business attire--must have completed the JA orientation training. You will be given a teacher assignment letter and a green teacher confirmation form

Sept. 17

First day to return completed and signed green teacher confirmation form to JA office Sept. 18Last day to sign up for the JA program option and receive a classroom assignment--must have completed the JA orientation training at the JA of South Texas Office if

Sept. 24

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not already completed, and must be in business attire.First JA classroom presentation session ought to be started by this day, unless alternate arrangements are made with the classroom teacher Sept. 30

Last day to return completed and signed teacher confirmation form to JA office & to pick up presentation kit—need not be in business attire Oct. 2

Complete “midpoint status check” at http://southtexas.ja.org/programs_evaluations2.html Oct. 23

All JA presentations should be completed by today; notify Dr. Wilson if completion delayed Nov. 21

Teacher verification of completed program due JA office Nov. 21Student JA evaluations from classroom teachers due Dr. Wilson Nov. 21

 Please note the following important specifics:

o The application process for the JA program includes a background investigation by appropriate law enforcement officials.  To get a background check, U.S. citizens must have either a driver’s license or a social security card; international students must have a passport.

o You must attend a JA orientation presentation regarding the duties of a JA volunteer. This presentation will be in our class on the date listed in the class schedule. If you do not attend this class, you must contact the JA staff at (210) 490-2007 to arrange to attend a make-up session at the offices of JA of South Texas located at 403 E. Ramsey, Ste. 201, San Antonio, Texas 78216.

o You must self-enroll in the MyTraining, Non-Employee Affiliated Website SB1414: Child Protection Training (CPT) tutorial by taking the following steps: (NOTE: Use browser Mozilla Firefox.)Instructions to log into MyTraining Non-Employee Affiliated Website:

Visit the online course” page at https://mytraining.utsa.edu/td/online.php Click on SB1414: Child Protection Training link under Non-Employee Training: If you have such an account already, use your “MyUTSA ID” and your passphrase to login to the

Child Protection Training Web site—again, you must be using browser Mozilla Firefox. If you do not have an account for this site:

* Click Create new account. * Fill in the blocks for username/password and for “more details.”* Record the “reCAPTCHA” shown. If there is no reCAPTCHA shown, you will see a shield-like

icon next to the “go back one page” arrow at the top left of the web page—click that icon to produce your reCAPTCHA.

* Click the “Create my new account” button.* You will receive an email confirming your registration, and then you will be able to login to the

Child Protection Training web site. After completing the online training, complete SB1414: Child Protection Quiz (must pass with

minimum grade of 70%) Print the completion certificate and turn it in to Dr. Wilson no later than September 13--you may

email the certificate, or slide it under the office door (BB 4.04.29) if no one is in the office. You will know that your certificate has been received when you see an “X” next to the “CPT” entry in your Blackboard grade book.

o Once you receive a classroom assignment as a JA volunteer, you undertake this program as a

commitment—young students and their teachers are depending on you to provide them the JA business-learning program. If you do not successfully complete the Junior Achievement classroom program

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(including all of the scheduled presentations) because of factors under your control, you will be docked 50 points and you must make an in-class oral presentation and complete the final exam.

o You must accept the classroom teacher’s UTSA Student Volunteer Evaluation—linked at http://faculty.business.utsa.edu/bjwilson/docs/UTSA-JAteachereval.doc--as your oral presentation grade. The ratings of the classroom teacher are final, and I will not accept changes to these ratings; however, you may request that the classroom teacher clarify the basis for his or her ratings.

o You must make the required number of presentations to an elementary school, middle school, or high school class, completing the presentations prior to the end of the semester. You must report for the presentations on time and ready to make extemporaneous presentations (not read, not memorized, but may use notes). (NOTE: I award 50 extra-credit points to students who volunteer to present to high schools—the JA staff must approve such appointments.)

o Wear modified business dress during presentations—coat and tie for men and comparable women’s dress is preferable; however, tie with long-sleeve dress shirt and dress slacks (and comparable women’s dress) is acceptable. At no time will volunteers present in jeans, shorts, sweat shirts/pants, tennis shoes, flip-flops, etc.

o It is your responsibility to make sure that your classroom teacher mails or faxes the completed student evaluation to me prior to the end of the semester. Completed evaluation forms must have the school return addresses and/or contact information on the envelope or on the fax cover sheet. Under no circumstances will I accept a completed evaluation directly from students, unless it is in a sealed envelope with your JA teacher’s signature across the seal.

o Schedule Junior Achievement classroom presentations so as not to conflict with attending your MGT 3003 or other UTSA classes. If this is unavoidable in isolated situations, then the extra-credit points for non-emergency, unavoidable absence will partly offset any points you might have missed from class.

o Since the official course description for MGT 3003 requires students to make oral presentations and to complete the writing assignments, failure to do so by the appropriate deadline will result in a course grade of "incomplete" (IN), if you are otherwise eligible for an “incomplete.” If not eligible for an “incomplete,” your grade for the course will be an “F.” (See 2013-2014 Student Information Bulletin)

If you do not complete your JA commitment for factors not under your control, you will not be docked 50 points, and you much make an in-class oral presentation and complete the final exam. Such factors include:

The Junior Achievement staff certifies that you and JA attempted, but could not find, a classroom assignment by the final date for having a school assigned.

You were not able to complete your JA assignment because of the results of your background check by the school district. If you get direct notification from the school district, please notify the JA folks and me so that you face no point penalty for not being able to participate as a JA volunteer.

o When you complete your JA presentations, if you have leftover, unused materials in your presentation kits, please return the materials to the Junior Achievement office so that JA can recycle them into new kits for future JA classes.  You will be helping the JA folks save a lot of money on presentation kits.

EXTRA CREDIT (EC) POINTS

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You have the opportunity to earn extra-credit points, using the following guidelines:

Do not attend extra-credit events that conflict with your MGT 3003 classes or any other UTSA classes for which you are registered.

You are responsible for keeping track of the extra-credit points you earn. If you desire to challenge the number of extra-credit points recorded for you, then you must list in writing the extra-credit events you attended, including each event’s name, date, and time you attended.

If you volunteer to undertake an extra-credit event, and for non-emergency reasons (1) you withdraw your volunteer status, (2) you are late for the event, or (3) you otherwise do not meet the conditions of appropriately completing the extra-credit event; the number of extra-credit points that the event is worth will be deducted from your points (up to 50 points). This is to help ensure that you meet the commitments for which you volunteered and for which, as a result, you have a responsibility to meet—just as is expected in the real world of work.

Extra-credit (EC) Items (Blackboard Learn label) Extra-credit Points

Due Not Later Than

Register for H-E-B Career Action Program (1) (“EC-CAP”) 100 Sep. 18Continuing or initial membership in a professional organization/association, including Toastmasters International (2) ("EC-Prof Org") 25 Sep. 27

Group mock interview (3) [non-CAP students only] (“EC-Mock”) 25 Nov. 27Junior Achievement Finance Park (4) (“EC-Park”) 30 Nov. 27University or College-wide symposia, lecture, conference, panel, or seminar annotated on the course schedule (5) (“EC-Lec”) 10+ (each) Nov. 27

Miscellaneous Points (6) (“EC-Misc.”) As earned Nov. 27

(1) The H-E-B Career Action Program (CAP) is a College of Business professional development program under the Center for Student Professional Development (CSPD) and generously sponsored by H-E-B. The CAP program only accepts students who are highly motivated self-starters who have a firm commitment to professional excellence. Volunteers who successfully complete the program will earn a certificate attesting to their accomplishments. The program includes presentations, résumé writing, workshops, mock interviews, and business site visits. In fact, the CAP résumé requirement also satisfies our MGT 3003 course requirement. Check with the CSPD regarding deadlines for CAP oriented activities. The CSPD staff will notify me of the students who successfully complete this program.

NOTE: The College of Business expends much time and financial resources to provide its students the very best professional support through the CAP program. Accordingly, once you have completed the CAP orientation session and have indicated to the CSPD staff your desire to participate in this valuable professional development program, you assume a professional commitment to it. Accordingly, should you subsequently remove yourself from the program for non-emergency reasons, you will not receive the 100 extra-credit points, and you will be docked 50 points.

2) Membership in a Professional Organization: Use the extra-credit certification form—linked at http://faculty.business.utsa.edu/bjwilson/docs/ExtraCreditCertificationsForm.doc--to have a chapter officer certify initial (including as a “pledge”) or continuing membership—to include paying dues--in a qualified professional organization.  Qualifying, non-academic credit professional organization/associations must relate to your academic discipline (Toastmasters International relates to all disciplines). The professional organization may be an on-campus or an off-campus association.

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College of Business RSOs (linked at http://business.utsa.edu/undergraduate/students/ldrdev_organizations.aspx) generally—but not always--meet these criteria for business majors. For example, outstanding organizations such as Business Student Scholars, Business Student Council, academic honorary societies, Student Government Association, and social and service fraternities/sororities do not qualify for extra credit. Further, there is no additional extra credit for belonging to more than one qualifying professional organization. Finally, enrollment in ROTC programs does not qualify for extra credit because they are University courses leading to academic credit.

(3) Group Mock Interview: [NOTE: Volunteers for the CAP program are not eligible for this extra credit since group mock interviews are an inherent part of the CAP program—CAP-sponsored mock interviews must be scheduled through the College of Business Center for Student Professional Development (CSPD).] You have the opportunity to participate in a group mock interview session for extra credit by making an appointment through the University Career Center (UCC) “Rowdy Jobs” http://www.utsa.edu/careercenter/rowdyjobs.html, or by contacting Morris Ellington at the University Career Center (UC 2.02.04), at 458-6844, or at Morris.Ellington@utsa.edu. [NOTE: Only group mock interviews qualify for extra credit; individual mock interviews do not.]

To successfully earn this extra credit, you must (1) be on time for the mock interview, (2) dress in business professional attire, (3) bring a completed résumé, and (4) be prepared to respond to typical interview questions (see examples of such questions at this link). The folks in the UCC will notify me of the students who successfully complete the mock interview for this extra credit.

(4) JA Finance Park: Both JA volunteers and non-JA volunteers may participate in this extra credit event—you may earn extra credit only once as a volunteer for this event. Junior Achievement of South Texas sponsors “Junior Achievement Finance Park,” a program for improving the personal finance skills of middle and high school students in the Bexar County area. It is a computer-assisted mobile training center run by volunteers who help mentor students regarding financial planning. The Finance Park Center is located in San Antonio at 6837 San Pedro Ave. 78216, adjacent to H-E-B on the southwest corner of San Pedro and Oblate. To volunteer for this extra-credit opportunity, email Cristina Zalaznik of the JA staff at czalaznik@jast.org. The JA staff will notify me when you complete your JA Finance Park duties. Remember, do not volunteer for a Finance Park event that conflicts with this or any other UTSA course. Finance Park volunteers must:

o Be able to work positively with young students, and possess real-world personal finance and budget experience.

o Wear clothes that are casual but neat--no jeans, no shorts, no tee shirts, no tennis shoes or flip-flops.

o Report to the Finance Park Center on time and perform a one-time assignment from 8:00 a.m. - 2:00 p.m., with volunteer training provided from 8:00 a.m. – 9:00 a.m., and students arriving thereafter.

o Perform the Finance Park event for which they volunteered, and for which confirmed by the JA staff to perform.

(5) University & College Symposia, Lectures & Seminars: I will add these to the class schedule as they become available. Attendance slips will certify attendance at extra-credit symposia, lectures, or conferences. Guest lectures conducted in and/or during your normally scheduled MGT 3003 class do not earn extra credit. Only the event sponsors can provide me completed attendance slips or attendance rosters.

(6) Miscellaneous Points: Included under this category are extra-credit points that do not pertain to any other category, and includes the one-time 25 points to compensate partially for missing quizzes, guest lectures, and/or

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in-class student presentations due to unavoidable, non-emergency reasons. Also included here are 50 extra-credit points for JA volunteer participants who teach a high school class.

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COURSE GRADES

GRADING POLICIES: This course will use the plus/minus (+/-) grading system in assigning course letter grades (see below grading chart showing related grade points and total course points for each course letter grade). Grading policies include:

Grade of “Incomplete”: Since the official course description for MGT 3003 requires the completion of the written and oral presentation assignments, students who do not complete the Web-based Writing assignment and/or the oral presentation on time will receive a grade of “zero,” have a 50-point deduction (for each) and be awarded a course grade of “incomplete” (IN). The incomplete must be satisfied within a year; if not completed in that period, the “IN” will automatically convert to an “F.”

The UTSA policy for the award of a grade of “incomplete” is as follows: “The grade ‘IN’ is given by an instructor to indicate that some part of the work of a student in a course has, for good reason, not been completed, while the remainder of the student’s work in the course was satisfactorily completed. The Incomplete allows a student to complete the course without repeating it. A student does not need to re-register for the course. A grade of “Incomplete” may not be assigned when a definite grade can be given for the work done. The student must have been in attendance at least three-fourths of the semester to receive a grade of ‘IN.’” (UTSA Information Bulletin) (bolded, underlined emphasis is mine)

There is no grading “on the curve” in this class for individual assignments since there are opportunities for extra-credit points.

All assignments not completed or submitted late will be graded “zero.” Unless otherwise noted on the class schedule, all assignments due in class are due by the end of class. Assignments handed in after class dismissal are late and will be graded “zero.”

Students who are absent from or late for classes with guest lecturers or in-class oral presentations will have 25 points deducted from their point totals, except for conflicting emergency or mandatory obligations as discussed below. Students who sit in classroom areas in violation of fire laws, who have their laptops and cell phones open, who engage in “texting” (or reading, writing, or other inattentive activities), or who engage in disruptive conversation or other activities, are considered “absent” from guest lectures and in-class student presentations, and will have 25 points deducted.

If you miss an unannounced quiz, a guest lecture, or an in-class student oral presentation for one of the below reasons, you will not have 25 points deducted. Your missed quiz grade will equal the same percent grade as your midterm examination grade. Online and other assignments that can be done via computer or while not in class, must be completed regardless of reason for absence, i.e., OWL modules, Web-based writing assignment, résumé, etc.

o Documented, verifiable emergencies of immediate family members. A verifiable, documented emergency involves you or a member of your immediate family, i.e., parent, guardian, sibling, or other relative residing full time with you or your immediate family, and is of the nature of a major issue, e.g., death, funeral, serious illness or injury, etc. NOTE: “Significant others,” boyfriends/girlfriends, grandparents or other relatives are not considered members of your immediate family unless they currently live full-time with you or your parents.)

o Documented conflicting, mandatory UTSA obligations (for example, on UTSA athletic team, participant in Leadership Challenge program, etc.). To be eligible for this provision, an appropriate UTSA official must certify the UTSA mandatory obligation in writing and in advance of the date of the event, and you must complete scheduled conflicting assignments and examinations early. (NOTE:

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Registering for overlapping classes/labs is not eligible for this exception—students may not register for classes or associated labs that conflict with the days and times that this or other classes meet.)

o Documented conflicting, mandatory religious obligations prohibiting working during the time of a scheduled class. You must provide each of your professors (whose courses take place during the absence) written, advanced notification of your intention not to attend classes on the dates and/or times of mandatory religious obligation.

o Written military mobilization orders, copies of which you provide each of your professors prior to the date of the mobilization.

o Written city, county, state, or federal order/subpoena, a copy of which you provide each of your professors (whose courses take place during the period) prior to the day of the event, e.g., to report to court, jury duty, court witness, or other mandatory legal proceeding, e.g., immigration/citizenship proceedings, etc., on a specific date. (NOTE: Excluded here is traffic court in which you voluntarily decide to adjudicate a traffic ticket.)

o Off-campus events, e.g., State and national professional association meetings and conferences, etc., paid in whole or in part by UTSA, with a copy of the written UTSA approval provided each of your professors (whose courses take place during the absence) prior to the day of the event.

If you are aware of unavoidable, conflicting obligations in advance—whether or not they are subject to the exceptions above--you must complete scheduled assignments and examinations early. Otherwise, you will receive a grade of “zero” on the missed assignment.

It is the nature of computer systems that unforeseen and uncontrollable situations may cause them to “go down,” i.e., electrical interruptions, thunderstorms, battery drainage, etc. Failure to complete assignments on time due to these unfortunate events is not a basis for granting extensions to assignment due dates or for starting assignments over again. (NOTE: Blackboard Learn is down for maintenance every Saturday morning between 2:00 a.m. and 3:00 a.m. This syllabus, the course schedule, and other documents for this course are additionally available at http://faculty.business.utsa.edu/bjwilson/MGT3003.htm.)

Course Grade Determination:

Regular Assignments (Blackboard grade book label) Max.Points

Section 1Due Dates

Section 2Due Dates

OWL Supplemental Modules [six supplemental modules] (“OWL Supplemental”) 100

See class schedule for individual deadlines***

See class schedule for individual deadlines***

Résumé (“Résumé”) [Non-H-E-B CAP Students]100

Sept. 30 * Oct. 1 *

Résumé (“Résumé”) [H-E-B CAP Students] Oct. 1** (via email) Oct. 1** (via email)

Midterm Examination (”Midterm”) 200 Oct. 14 Oct. 15OWL Core Modules [all four core modules] (”OWL Core”) 100 Oct. 25 *** Oct. 25 ***Web-based Writing Assignment (”Web-based Writing”) 200 Nov. 1 *** Nov. 1 ***Oral Presentation (”Oral”) 200 Nov. 4 – Dec. 2 Nov. 7 – Dec. 3Final Examination (”Final”) 200 Dec. 17 **** Dec. 11 ****Quizzes [total] (”Quiz 1,” ”Quiz 2,” etc.) 400 Unannounced Unannounced

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Total [excluding extra-credit points] 1500Absent or late for guest lectures and oral presentations (Deduction) -25 ea.

* Due by end of class** Due by 2:30 p.m. via email to cap@utsa.edu *** Due not later than 11:59 p.m.**** Refer to class schedule for date and time for final exam.

Course Letter Grade Grade Points Total Course Points *A+ 4.00 1450 - 1500A 4.00 1400 - 1449A- 3.67 1350 - 1399B+ 3.33 1300 - 1349B 3.00 1250 - 1299B- 2.67 1200 - 1249C+ 2.33 1150 - 1199C 2.00 1100 - 1149C- 1.67 1050 - 1099D+ 1.33 1000 - 1049

D 1.00 950 – 999

D- 0.67 900 - 949F 0.00 below 900

* Course grades are based only on the number of whole points earned, with rounding up of whole points only if the final cumulative point decimal is 0.5 or more.

FREQUENTLY ASKED QUESTIONS (FAQ)

1. If I previously took this course from Dr. Wilson (but I am retaking his course), must I again complete the regular and extra-credit assignments in order to again get credit for them? Yes, you must retake all regular and extra-credit assignments; however: If you previously took the JA option as part of my course, you may not again volunteer for the JA option to

satisfy the oral presentation and final exam assignments. Of course, you may reapply as a JA volunteer without sponsorship of my class. The purpose of this provision is to provide you a different route for learning that you have not previously experienced.

You may not retake the H-E-B CAP program for extra credit unless you previously dropped from the CAP program without completing it; in which case you must retake all portions of the program.

2. May I email the assignments to you? If you will not be in class on the day that an assignment is due, you must turn the assignment in early, or slide it under my office door or send it to me or my teaching assistant via email or Blackboard Learn mail message attachment by the time and day that it is due. CAUTION: If the formatting or printing of the emailed assignment is such that sending it electronically adversely affected the document, e.g., parts chopped off, formatting skewed, etc., your grade on the assignment will be affected accordingly.

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3. Whom do I contact regarding questions about my assignment points? Résumé (CSPD staff who graded it) All OWL assignments (OWL TA) Excused absences and documentation of emergencies (Dr. Wilson) Quizzes, midterm, final (TA) Extra-credit points:

o Mock interview (TA)o Professional organization (TA)

Deducted points (Dr. Wilson) All other graded assignments (TA)

4. I will not be in class next week; are there any other assignments (a paper, etc.) that I can complete to help make up points for missing a guest lecture or an unannounced quiz? Other than the extra-credit opportunities listed in this syllabus, there are no other assignments to help you make-up missed points. Please see exceptions under “Grading Policies” for students with one of the five recognized excused absences.

5. I am really close to making a higher grade in this course. Are there ways for me to earn more points to get this higher grade? No, except for any extra-credit opportunities that may still be available.

7. When will you post my grades to my Blackboard Learn grade book? Examinations, quizzes, résumés: After graded. In-class oral presentations: As soon as possible after each presentation class, usually within a day or two. Web-based writing assignment: When received from the grader. Extra-credit points: Some as individually completed, e.g., professional organization membership,

miscellaneous, RSO, etc.; some after due dates when notified by the University Career Center or the CSPD, e.g., group mock interviews, etc.; some periodically.

JA related points (oral presentation, final exam): Upon receipt of the JA classroom teacher evaluation. H-E-B CAP program: When CSPD staff certifies satisfactory completion of CAP certification

requirements.

8. How do I appeal an assignment or course grade? To appeal an assignment grade given or confirmed by me, you must meet with me and discuss the

assignment grade. My decision regarding the assignment grade is final. I may affirm the previous grade, or I may elect to re-grade the assignment personally, if which case the new grade—whether lower, the same, or higher than the original grade—will be final.

To appeal a course grade, you must appeal in writing to Dr. Stewart Miller, Chairman of the Department of Management, BB 4.01.06, within 90 calendar days from the end of the semester. You must have "compelling evidence" that your course grade reflects "discrimination, differential treatment, factual mistake, or violation of a relevant University policy" (reference appendix E of the UTSA Information Bulletin at http://www.utsa.edu/infoguide/appendices/e.html). You must include the following in your written appeal:o The date of the appeal.o Your name, your Banner ID number, and your academic major.o Your full address, telephone number, and email address.o My name (Dr. Bennie Wilson) and your course and section number.o State specifically the grade you are appealing (exam, quiz number, etc.)o State specifically the action you want done regarding the grade.o Explain the rationale supporting your appeal and provide any supporting documentation. (NOTE: It is

not sufficient to state that you disagree with my judgment.)

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PAST GUEST LECTURERS

James Allen, president, James Allen Family Partners, Ltd. Kenneth Allard, warrior, scholar, author, commentator, columnist, executive-in-residence, UTSA Suzanne Allford-Wade, president, San Antonio Food Drug Retail Division, H-E-B Grocery Company Charlie Amato, chairman, Southwest Business Corp. Veronica Avila, vice president of education, Junior Achievement of South Texas Charles Bagby, Jr., CEO, Maid Brigade Randy Baker, managing partner, Ken Bachelor Cadillac, Saab, Hummer James Bodenstedt, CEO, MUY Brands, LLC Kristen Bohac Consolidated Electrical Distributors, Inc. (CED) Terry Brechtel, city manager, San Antonio, Texas Earnest Bromley, chairman & CEO, Bromley Communications Gale Brown, vice president, Western Region Partners, IBM Corporation Jelynne Burley, assistant/deputy city manager, City of San Antonio; later GM, City Public Service Energy Richard “Rick” Cavender, Cavender Oldsmobile, Toyota & Saturn Mike Campbell, managing director, Holland & Davis, Inc. Bartlette Cocke, board chairman, Bartlett Cocke, Inc., & executive-in-residence, UTSA Amanda Conine, South Texas group recruiting supervisor, Enterprise Rent-a-Car Frank Corte, Jr., Texas state representative, House District 123 Margaret Costantino, career planning counselor, Office of University Career Center, UTSA Elizabeth Costello, director, International Affairs Department, City of San Antonio Lynda de la Viña, dean, College of Business, UTSA David Dillon, board of directors, Frost Bank Harold Dougherty, vice president, P3S Corporation Walter Downing, executive vice president for Operations, Southwest Research Institute Alan Dreeben, vice chairman, Block Distributing Co. & Republic Beverage Co. James Dublin, chairman/CEO, Dublin & Associates Morris Ellington, group recruiting manager, Enterprise Rent-a-Car Arthur Emerson, chairman & CEO, Groves Rojas Emerson Advertising Susan Evers, property and casualty senior financial officer, USAA Jeff Farver, president & CEO of San Antonio Federal Credit Union Greg Fleming, assistant vice president for Claims Service, USAA Pat Frost, president, Frost National Bank Charlie Gonzalez, United States representative, 20th Congressional District of Texas Cheryl Garcia, associate, Holland & Davis, Inc. David Garza, CEO/president, Trinity Millennium Group Edward Garza, mayor of City of San Antonio, Texas Claudia Giliberti, career counselor, Center for Student Professional Development, UTSA Leo Gomez, vice president for public affairs, Spurs Sports and Entertainment John Helmerci, director, PMM Services Center, Philip Morris Management Corp. Miller Hicks, R. Miller Hicks & Co. Gene Hildabrand, master networker, North San Antonio Chamber of Commerce Isidoro Hodara, chairman of foreign trade, Universidad ORT, Uruguay Brian Hughes, Offices of Brian Hughes ("angel" investor) Barbara Jackson, career counselor, Center for Student Professional Development, UTSA Tina James, senior vice president for human resources, H-E-B John Jennings, assistant dean of undergraduate professional development, College of Business, UTSA Elizabeth Jones, Texas State representative, House District 121 Jarratt Jones, president (retired), Coca-Cola Bottling Ltd., Canada Jim Kahan, senior executive vice president for corporate development, SBC Communications Dan Karam, Chief Information Officer, MUY Brands

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George Kauss, managing director & chief business officer, Actium Biosystems Jacob Kluger, business development officer, E.P.S.M. Ryan Kohnen, entrepreneur and community leader, author of Young Professional’s Guide to Success. Charles Korbell, Jr., president & CEO, Clarke American Checks, Inc. Rosemary Kowalski, chairperson emerita, The RK Group Joe Krier, president & CEO, Greater San Antonio Chamber of Commerce Nancy Kudla, president/CEO, dNovus Group (and Frost Distinguished Lecture series) Richard Lewis, special assistant to the president of UTSA, professor of sociology, & owner/president,

Round Top Consulting Associates Lori Malone, case office, U.S. Central Intelligence Agency Janie Martinez Gonzalez, president, The Web Head Group Jennifer Martinez, member services director, Free Trade Alliance Mike Martin, director of human resources, PMM Service Center, Philip Morris Management Corp. Ruth Jones McClendon, Texas State representative, House District 120 B.J. “Red” McCombs, chairman, McCombs Enterprises Ken Mercer, Texas State representative, House District 117 Bill Morrow, Founder, vice chairman and CEO, Grande Communications George Muller, Director of Information Technology, C.H. Guenther & Son Maria Ng, international business consultant, UTSA Institute for Economic Development Mike Novak, president/CEO, CCI Telecom, Inc., & Chairman, Greater San Antonio Chamber of

Commerce Harold Oliver, managing principal, TX Capitol Consulting Group, LLC Aurora Ortega-Geis, director, San Antonio Partnership Office, Fannie Mae Albert Ortiz, chief of police, San Antonio, Texas Mary Rauch, Mary E. Rauch Communications Ricardo Romo, president, University of Texas at San Antonio Rolando Pablos, legal counsel, Oberthur Gaming Technologies Corp. Sandie Palomo-Gonzalez, senior program coordinator, Nonprofit Management Program, UTSA College of

Public Policy Dr. Sarah Wright Plaster, Executive Director of Member Media, USAA Richard Priore, senior vice president & chief development officer, Nix Health Care System Alex Rodriguez, president, Cultural Interchange Exchange (CIE) Shirley Rowe, career counselor, Office of University Career Center, UTSA Martin Salinas, Jr., assurance senior manager, KPMG Beverly Santos, career counselor, Office of University Career Center, UTSA Dayton Schrader, broker/owner, RE/MAX Advantage Dr. Patrick D. Sculley, DDS, executive dean of the Postgraduate Dental College & senior vice president for

University Programs, Uniform Services University of the Health Sciences GP Singh, president/CEO, Karta Technologies, Inc. Joe Solis, CEO, Luxor Jewelers, Inc. Phil Sorgen, general manager, Microsoft Gulf Coast District Joe Stallard, vice president for human resources, Sewell Automotive Companies Michael Soulek, president, FOODPRO Recruiters, Inc. David Spencer, chairman/founder, OnBoard Software, Inc. Fernando Suarez, managing director, Northwestern Mutual Roy Terracina, CEO, Sunshine Ventures, Inc. Edmund Tijerina, columnist, San Antonio Express-News Leticia Van de Putte, Texas State senator Patrick Valdez, assistant dean and director, Center, for Student Professional Development, UTSA Michael Venson, Eichlitz, Dennis, Wray & Westheimer Insurance Agency, Inc. Michael Villarreal, Texas State representative, House District 115 Angela Ward, human resource specialist, State Farm Insurance Companies

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Phillip Washington, college unit director & financial representative, Northwestern Mutual Graham Weston, chairman, RackSpace Hosting Ed Whitacre, chairman & CEO, SBC Communications, Inc.; later chairman & CEO, General Motors, Corp. Horace Wilkins, chairman, Dallas Community Development Agency Judge Nelson Wolff, Bexar County Judge, Texas David Zammiello, vice president for staffing and compensation, USAA

“Toto, I have a feeling we’re not in Kansas anymore.”“Dorothy” in The Wizard of Oz

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