family course catalog - customers.usli.com€¦ · objectives: basics of arranging travel plans,...

Family Course Catalog

To register, please contact Sandra Ramont at [email protected]

To register, please contact Sandra Ramont at [email protected] 2

family Course CatalogABOUT THE UNIVERSITY

USLI University offers a broad range of learning experiences through People’s College’s following schools:

SCHOOL OF LEADERSHIP AND PROFESSIONAL DEVELOPMENTOffers courses that develop the personal skills fundamental to success in the workplace.

HEALTH AND WELLNESSOffers courses that focus on the development of mind, body and spirit, offering tips and awareness of the importance of healthy habits in achieving your life goals.

SCHOOL OF INSURANCE TRAINING AND DEVELOPMENTFocuses on cultivating industry knowledge through insurance training that is critical to your success as an insurance professional.

SCHOOL OF SALESOffers coursework in basic and advanced selling skills for professionals new to the industry, as well as those who are more experienced.

TYPES OF LEARNING EXPERIENCES

ON-SITE AND STREAMING COURSESRegister for an on-site or streaming course. With streaming courses, you are able to watch live from any location as our seasoned professionals present on various topics via streaming video.

ON-DEMAND COURSESExplore our on-demand training course website, where you can learn without any location restrictions and at any time on your computer, smartphone or tablet device.


School of Leadership and Professional DevelopmentOffers courses that develop the personal skills fundamental to success in the workplace.

ON-DEMAND COURSES

Assertiveness: Communicating with confidence and respect can be a challenge. This class will examine factors that cause people to neglect assertiveness and how to overcome these obstacles.

Basic Conflict Management: Many professionals avoid conflict for a variety of reasons. This class provides a basic model for managing conflict in the workplace and specific examples of how to do so. The VOMP (Ventilate, Own, Moccasins and Plan) model is introduced with video examples.

Business Basics and Etiquette: This class is designed to give all employees an understanding of why business basics are important, explain expected professional behavior and help set up a plan and expectations for a solid career.

Communication Skills at Work: This course was developed by a USLI leader with over 30 years’ experience in corporate communications and public speaking. Learn about the tools needed to engage in social conversation with confidence, how to communicate the objective clearly and become more assertive in communicating, especially when handling aggressive behaviors.

Creative Problem Solving: Creative problem solving is a concept you may be unfamiliar with, but it has the power to create a gateway to constant change, increase communication across teams and improve problem solving skills and productivity. In this course you will learn how to apply these techniques in real-world situations.

Delegation: This course is designed for professionals who struggle with delegating. Delve into a step-by-step process on how to effectively delegate, as well as learn how to overcome the fear of delegation and avoid previous mistakes.

Effective Business Writing: Create an exceptionally written correspondence by addressing a specific audience with a clearly stated purpose, proper punctuation and grammar, and explore examples of common writing blunders and how to fix them.

Effective Presentation Skills: Give credible and confident presentations by learning how to structure a presentation, review WIIFM (What’s In It For Me), manage speaker anxiety and project confidence.

Email Etiquette: Many professionals struggle to write the perfect email when communicating in the workplace. This course will explore the three main areas professionals generally struggle with and how to get the information needed from an email, as well as review general tips for email etiquette.

Excel: This class provides simplified instructions for creating calculations, graphs and statistical analysis within Excel.

Goal Setting: Setting goals can be daunting. Learn how to set and achieve goals by making them SMART (Specific, Measurable, Attainable, Relevant and Time Bound).

How to Deliver Difficult Messages: Difficult messages are inevitable in the workplace. From preparation to close, review a four-step process that will help foster the confidence needed to effectively deliver a difficult message.

Listening Skills: This class is designed to help improve the critical, but often undervalued, skill of active listening. Based on the QUEST model (Quiet, Understanding, Empathy, Support and Tuning In), this class provides concrete examples of how to be a better listener and communicator.

Negotiation Skills: Negotiation is a vital skill, yet it is not taught in schools or at home. The goal of this course is to allow professionals to define their negotiation style in order to obtain information, know what to disclose and how to establish offers, proposals, positions and demands.


Phone Fundamentals: Receiving or making an appreciable phone call can create a positive impression about employees and the workplace. Learn concepts such as active listening while on the phone, initiating and closing a call, receiving a call and leaving a voicemail.

Recruiting and Interviewing: Knowing how to effectively recruit and interview candidates can be overwhelming. This class will discuss how to read and evaluate resumes, get the most out of telephone screenings, conduct a positive interviews, ask behavior-based questions and evaluate all of the facts.

Teamwork: Create a team environment where people want to work by recognizing why teams are utilized, identifying how to develop and maintain a team, creating an environment where team members feel they add value and identifying how to break down barriers that have a negative impact on teams.

Time Management: Does it seem like there is never enough time in the day? This class will explore the top four time wasters, including procrastination, ineffective meetings, not being able to say “no” and a disorganized workspace.

ON-SITE AND STREAMING COURSES

Basic Conflict Management: Many professionals avoid conflict for a variety of reasons. This class provides a basic model for managing conflict in the workplace and specific examples of how to do so. The VOMP (Ventilate, Own, Moccasins and Plan) model is introduced with video examples.

Beyond Business Basics: Help! Was that a career limiting move?: Life experiences and blunders made along the way are a constant reminder of the adage, “you don’t know what you don’t know.” This course will explore the book, “Help! Was that a career limiting move?” and discuss the secrets of career success.

Business Basics: This instructor-led training is geared to give all employees an understanding of why business basics are important, explain what is expected in professional behavior and how to grow and succeed at USLI.

Delegating Effectively: Avoiding the Pitfalls: Building an environment of confidence and trust means letting go of some of the tasks you’re comfortable doing and letting your team members take on more responsibility. Once you are comfortable delegating, you will feel more confident focusing on developing your team. In this session, we’ll talk about how to get comfortable delegating for success.

Effective Presentation Skills: Participants learn and practice the skills that enable them to deliver a presentation with enthusiasm, interest and poise. Learning Objectives: This class improves skill and confidence in the following areas: overcoming nervousness, audience needs, creating credibility, verbal and nonverbal communication, determining your purpose, organizing your speech for maximum impact, beginning and ending your speech, and tips on using visual aids. Students are required to prepare and present a 5-8 minute presentation.

Goal Setting Tips and Techniques: Setting goals can be daunting. Learn how to set and achieve goals by making them SMART (Specific, Measurable, Attainable, Relevant, and Time Bound).

Listening Skills:This class is designed to help improve the critical, but often undervalued, skill of active listening. Based on the QUEST model (Quiet, Understanding, Empathy, Support and Tuning in), this class provides concrete examples of how to be a better listener and communicator.

Negotiation Skills: Negotiation is a vital skill, yet it is not taught in schools or at home. The goal of this course is to allow professionals to define their negotiation style in order to obtain information, know what to disclose and how to establish offers, proposals, positions and demands.

Personal Communication Skills: This seminar can help with communication difficulties such as assertiveness, setting boundaries, confronting a problem or just expressing feelings.

Social Media Safety Tips for Families: Learn the policies, user trends and parental controls for each of the major social media platforms. This class will also focus on internet safety for families.


Telephone Skills Training: Topics discussed in this class include what to do when policyholders call, agents and customers’ customers, how to warm transfer a call, understand the role of Instant Access, and use communication skills to provide exceptional service.

Time Management: As a result of attending this program, participants will: Identify key principles of time management, learn about the role of managing time management, learn techniques for prioritizing tasks, and increase your ability to organize.

Travel Basics: This class offers tools for underwriters and people who plan to be underwriters and travel on behalf of the company. In addition to learning about the company’s “traveling rules” and our Customer Relationship Commandments, the class focuses on practical do’s and don’ts and safety tips. Learning Objectives: This course will cover the following objectives: basics of arranging travel plans, internal reporting and planning, scheduling and confirming visits with customers, best use of time while traveling, planning lunch/dinner meetings, and do’s and don’ts of a successfully planned trip - how to make the most of everyone’s time.

Understanding Social Media: Are you confused about social media? This class goes in depth to explain this powerful marketing tool, as well as strategies and opportunities to help grow businesses.


Health and WellnessThese courses focus on the development of mind, body and spirit, offering tips and awareness of the importance of healthy habits in achieving your life goals.

ON-SITE AND STREAMING COURSES

Aching Feet Seminar: Meet Dr.Jonathan Kropf from the Sports and Spine Wellness Center and learn about the common reasons for foot pain and ways to alleviate the ache.

Advanced Retirement Concepts: U Financial dives deeper into retirement planning and options. Including Medicare and Social Security planning.

All About Antioxidants: This course is designed to discuss what antioxidants are, which foods contain them, the benefits and risks of their consumption and how much you actually need on a daily basis.

Alzheimer’s Disease: The Basics: Alzheimer’s is a chronic neurodegenerative disease and affects more than 5 million Americans presently. Learn general knowledge about disease onset, common signs and symptoms to look for, plus ways to cope with a family member who has been diagnosed.

Benefit Workshop Series: Blood Pressure and Your Health: This workshop will talk about the correlation between blood pressure and overall health. We will also discuss strategies to manage blood pressure and lower stress levels.

Benefit Workshop Series: Mental Health, Emotional Awareness and Your Benefits: During this workshop we will talk about the topic of mental and emotional wellness, how to recognize signs of depression and anxiety among other mental illnesses as well as the benefits and resources we have available to us.

Benefit Workshop Series: Understanding Cholesterol: While our bodies need a certain amount of cholesterol to work properly, too much of the “bad” type can be dangerous. The good news is that high cholesterol is often preventable and treatable. In this workshop, you will learn of the two types of cholesterol as well as the different factors such as genetic, diet and exercize contribute to healthy cholesterol. Knowing your cholesterol numbers is the first step in remaining in control.

Benefit Workshop Series: Understanding Diabetes: This workshop will discuss the two types of diabetes and factors that contribute to both. We will also take a look at food and health factors that play a role in diabetes prevention

Be Present: A Mediation Workshop (ON SITE ONLY): In this workshop, we will discuss what mediation is, what it is not, how to get started, styles of meditation and debunk common myths.

Boost Your Health: Need a change? Learn techniques to keep your wellness journey moving in the right direction.

Building an Effective Exercise Routine: This course will teach you simple techniques on how to construct an effective exercise routine that has variety, intensity and helps you achieve your training goals efficiently.

Budgeting 101: The Important 1st Step: Trying to create a new budgeting plan? Start here. This class will assist you in figuring out that very first step.

Caring for the Caregiver: Few people are prepared for the responsibilities and tasks involved in caring for the elderly, and many do not have a choice. The primary necessity of being a good caregiver is learning to take care of yourself. This workshop outlines strategies for caring for the caregiver. It will help participants understand the types of caregiver stress, review and prepare a checklist for the care-receiver and caregiver, and learn tips and coping strategies for the caregiver. The workshop reviews the grieving process, as well as the Caregiver’s Bill of Rights.

Common Knee Injuries and Solutions: Knee pain is a common complainat of people of all ages. Join Dr. Kropf , Doctor of Chiropractic, Chiropractic Sports Practitioner, as he explores the anatomy of the knee, certain medical conditions and self care measures.


Concussion Awareness: Learn the common causes of concussions, as well as how to prevent, recognize and treat them.

CPR Basics (ON SITE ONLY): Learn the basics of CPR and refresh your skills through this hands-on, interactive course. Memory of CPR skills have been shown to diminish in as little as three months after training, so we encourage you to take this course as often as you would like. Experience and certification are not required.

Debunking Health and Wellness Misconceptions: Spend time learning how to spot health and wellness fads and misconceptions. Learn tips and tricks to living a healthier lifestyle.

Domestic Violence Awareness: This workshop is designed to raise awareness regarding this serious societal problem. Startling statistics demonstrate the impact of domestic violence not only on the victims, but also the ramifications for everyone in their lives, including coworkers. Participants are educated about steps they can take to prevent or curtail instances of domestic violence.

Fiscal Parenting: Investing in Your Child’s Future: Learn about the various options to protect your child’s financial future. This includes 529 plans, whole life insurance policies, savings accounts and market investment accounts.

Foot and Ankle Health: Join Dr. Kropf , Doctor of Chiropractic, Chiropractic Sports Practitioner, as he explains common conditions that strike various parts of the feet and ankle. Learn ways to correct issues, stay mobile and relieve foot and ankle pain.

Glaucoma Refractive/Lasik Vision: Learn from a certified optometrist about Lasik and Refractive surgery and what these procedures entail. Who are candidates for Lasik?

Goal Based Savings Strategies: Save Today and Invest Tomorrow: Trying to create a budget, get out of debt or save for a home? Learn strategies to assist you in your financial goal. Do you invest in a 401k plan or pay off a huge debt? This class will answer this question and more.

Health and Wellness Consumerism: Benefits and wellness, how they are tied together. Learn best practices for the best care and cost savings at your fingertips.

Healthy Back Clinic: This class reviews the basic anatomy of the muscles of the back and spine, plus discusses common back issues and ways to improve strength and flexibility. Presented by Dr. John Kropf, Sport and Spine Chiropractic Physician.

Healthy Lifestyle Management: Living a healthy lifestyle is all about balance. This class will teach the keys to developing and sustaining a healthy lifestyle for the rest of your life. Energy balance, nutrition, exercise and stress management will be expanded on in depth to give you the tools for success.

Healthy Neck and Headache Seminar: Join Dr. Kropf, Sport and Spine Chiropractic physician, for a discussion about healthy neck posture and the types of headaches associated with cervical structural disorders. Learn ways to prevent headaches and correct posture in this seminar.

Infant and Child CPR and Choking (ON SITE ONLY): Learn the basics of infant and child CPR and choking. You will practice real life scenarios to increase your comfort level. This is not a certification course.

Inflammation Buster: The Key to Disease Prevention (ON SITE ONLY): Learn about causes and contributing factors of inflammation. The main focus of this class is to reveal how healthy food choices and lifestyle habits can help to decrease inflammation.

Identity Theft: M&T Bank presents a class on protecting your identity and your children’s identity as it is getting tougher in today’s world. Learn what you can do to protect you and your loved ones.

Live Smart for a Healthy Heart: Learn how to maintain a healthy heart and why it’s so important!

Medicare 101: Understanding Medicare options can seem like a daunting undertaking. This class simplifies Medicare and helps to break it down into easy-to-understand terminology. If you or someone you know is nearing Medicare age, this class can help you in making the right decisions regarding Medicare for you and your family.


Melanoma Prevention Seminar: Can you spot the spot? In this class, we discuss Melanoma prevention techniques and early detection of skin cancer. Presented by Bryn Mar Skin and Cancer Institute.

Move More: Lack of movement throughout the day and poor posture are linked to many health issues including tight muscles, a bad back and cardiovascular diseases. This class reviews the science and benefits of physical movement, and also gives attendees tools to enhance their health within the confines of their workstation!

Nutrition for Fitness: Boost your Metabolism: Strategies for small changes you can make that can have a big impact on your health.

Nutrition for Fitness: How to Get the Most Out of Your Workout: Learn the nutrients your body needs to get the most out of your time in the fitness center.

Nutrition Workshop: Grocery Game Plan: Navigating the supermarket and making healthy choices can be confusing and expensive. Learn how to successfully plan, purchase and prepare healthy meals for yourself and your family. We will also breakdown how to read and understand food labels to set you up for success while shopping.

Open Enrollment 2019: Learn important updates and information regarding your benefits.

Path to Home Ownership: Understanding the mortgage process.

People’s College Wellness Degree Overview (ON SITE ONLY): Learn more about the PCWD and the requirements for the home office degree.

People’s College Wellness Degree Overview–Branch Offices: Learn more about the PCWD and the requirements for the branch office degree.

Pillars of Health and Wellness: Learn about the importance of the five pillars of health and the resources and tools we offer you help you reach the healthiest version of yourself!

Positive Thinking, Positive You: Explore positive thinking techniques that will reduce stress levels and maximize mindfulness throughout your day.

Preventing Injury During Exercise: Sticking to an exercise program is vital to reach your full potential, but what happens if you get injured? Acquire tools to set yourself up for success and avoid setbacks during training.

Preventing Osteoporosis: Basics of Bone Health – In this class we review the fundamentals of keeping your bones healthy through nutrition and exercise

Protect your Paycheck: Financial Benefit Options: U Financial joins us to show you ways to protect your current and future income in the event a disability or disaster happens.

Raising Happy, Healthy Kids: Children are our future, so it is important that we instill healthy habits in them at an early age. Learn exercise and nutrition guidelines for kids, as well as tips and tricks to get your kids up, out and active!

Shoulder Mobility and Injuries: Shoulder mobility is vital to keeping your shoulders healthy. Join Dr. Kropf , Doctor of Chiropractic, Chiropractic Sports Practitioner, for this informational and practical session that teaches ways to improve shoulder mobility and avoid injuries.

Social Media Safety Tips for Families: Dive into social media and learn how to keep your family safe while exploring online. In this class, we will go over everything from privacy settings to how each of these platforms works and interacts with one another

Social Security and Retirement Benefits: U Financial presents a valuable class that will provide you with valuable information to assist you in making decisions regarding your social security and retirement benefits.

Sugar Detox: Sugar has gotten a bad rap in the media recently. Come and learn why! A Family Food Registered Dietitian will help you identify hidden forms of sugar, how to reduce the amount of added sugars you consume, and will explain which sugars to avoid.


The Key to Optimizing Performance: In this workshop you will learn the benefits of rest and recovery and how incorporating them into your workout routine will help you feel better both in and out of the weight room.

The Truth About Supplements: Supplements contain vital nutrients that your body needs to survive and stay healthy, but do you need them? This class separates fact from fiction and explores the history of supplements and who can benefit from them.

Thyroid Awareness: This session teaches about the thyroid gland and common thyroid conditions.

Tuition Assistance Plans, 529 Plans and Other Options: Learn about the various resources available to you to save for your childs college education.

Understanding Consumer Credit: M&T Bank presents a class on credit scores and credit reports and what factors contribute to the overall numbers. They will also discuss the importance of regularly checking your reports to protect from Identity theft.

Understanding Hormones: Meet Dr. Jonathan Kropf from the Sports and Spine Wellness Center and explore the topic of hormones and how they play into your daily health.

Understanding the Nervous System: Learn about the highly complex nervous system; facts, function and nervoud system conditions. Presented by Doctor of Chiropractic, Chiropractic Sports Practitioner Active Release Techniques

Vitamins 101: Did you know you can get all of your vitamins directly from real food? Learn about the 13 Vitamins, their functions within the body and how to get them through the food you eat!

What’s Your Social Security Strategy? Are you the 1 in 3 at risk? Why are your kidney’s so important? Join the National Kidney Foundation for an informative presentation about what you can do to protect your kidneys.

Your Kidneys and You: Are you the 1 in 3 at risk? Why are your kidney’s so important? Join the National Kidney Foundation for an informative presentation about what you can do to protect your kidneys.

2020 Vision: Eye Disease Prevention: Learn from a certified optemetrist about eye health and how it relates to overall wellness. Understand what factors contribute to eye health and what type of preventive screenings should be done at every age.

401k Information Sessions: Come sit with our representaive from Havorford Trust to learn about our 401k plan. We will cover the basics as well as some of the different strategies available to us through the Fidelity platform.


School of Insurance Training and Development Focuses on cultivating industry knowledge through insurance training that is critical to your success as an insurance professional.

ON-DEMAND COURSES

COPE: Learn the importance of the common insurance acronym COPE (Construction, Occupancy, Protection and Exposure) and understand how it’s used day-to-day in the insurance industry.

Fundamentals of Insurance: Great for individuals new to the industry, Fundamentals of Insurance provides a basic understanding of insurance and its importance by explaining the concept of risk management and the basic elements of the insurance industry.

Claims-Made Basics: The goal of this Claims-made Basics course is to provide you with an overview of the fundamentals of a claims-made policy, which includes common terminology and a thorough understanding of when coverage will apply in the event of a loss.

Introduction to Insurance: Designed to familiarize someone new to the property-casualty insurance industry with the foundations of insurance. The objective is to gain a better understanding of common insurance terminology and insurance company coverage and operations.

Product Videos and Webinars: Understanding the features and benefits of various products is an important part of cross-selling and upselling. Product videos will provide a foundation to apply communication and sales skills presented throughout our CSR degree.


School of SalesOffers coursework in basic and advanced selling skills for professionals new to the industry, as well as those who are more experienced.

ON-DEMAND COURSES

Effective Meetings for Retail Agents: For retail agents new to the insurance industry; learn from seasoned professionals in the field on how to overcome the most common challenges and concerns faced when conducting a meeting.

Cross-selling and Upselling: Provide opportunities to bring in business and enrich business relationships by understanding the advantages of cross-selling and upselling.

Sales Curriculum: A series of videos that examine the fundamentals of sales including building rapport, sales basics, creating your sales story and the sales call.

Overcoming Sales Objections: Explore how to provide structure in overcoming common sales objections and responses with a six-step process that works.

Cross-selling and Upselling Role Play Class for Facilitators: This module is designed for individuals who will be facilitating the role-play with the Customer Service Reprsentative degree.

Shared Sales Learning: A mini video series based off of the sales concepts of the four buying questions, five steps to selling and the mind as a human computer.

family course catalog - customers.usli.com€¦ · objectives: basics of arranging travel plans,...

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