faq · 2020-01-28 · 6.3 how do resellers experience and test huawei cloud services?.....21 6.4...

Billing Center

FAQ

Issue 01

Date 2020-03-17

HUAWEI TECHNOLOGIES CO., LTD.

Copyright © Huawei Technologies Co., Ltd. 2020. All rights reserved.

No part of this document may be reproduced or transmitted in any form or by any means without priorwritten consent of Huawei Technologies Co., Ltd. Trademarks and Permissions

and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd.All other trademarks and trade names mentioned in this document are the property of their respectiveholders. NoticeThe purchased products, services and features are stipulated by the contract made between Huawei andthe customer. All or part of the products, services and features described in this document may not bewithin the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements,information, and recommendations in this document are provided "AS IS" without warranties, guaranteesor representations of any kind, either express or implied.

The information in this document is subject to change without notice. Every effort has been made in thepreparation of this document to ensure accuracy of the contents, but all statements, information, andrecommendations in this document do not constitute a warranty of any kind, express or implied.

Huawei Technologies Co., Ltd.Address: Huawei Industrial Base

Bantian, LonggangShenzhen 518129People's Republic of China

Website: https://www.huawei.com

Email: [email protected]

Issue 01 (2020-03-17) Copyright © Huawei Technologies Co., Ltd. i

https://www.huawei.com

mailto:[email protected]

Contents

1 Card Binding............................................................................................................................. 11.1 Instructions................................................................................................................................................................................ 11.1.1 Why Do I Need to Bind a Credit Card?.........................................................................................................................11.1.2 When Should I Bind a Credit Card?............................................................................................................................... 11.1.3 Which Types of Customers Need to Bind a Credit Card?.......................................................................................11.1.4 Do I Need to Bind a Credit Card If I Am a Reseller?............................................................................................... 21.1.5 What Credit Cards Are Supported for HUAWEI CLOUD (International)?........................................................ 21.1.6 What Should Be Noted When I Bind a Credit Card?............................................................................................... 21.2 Operations................................................................................................................................................................................. 21.2.1 Where Do I Bind a Credit Card to My Account?....................................................................................................... 21.2.2 How Do I Verify a Credit Card to Be Bound?............................................................................................................. 31.2.3 Why Does My Credit Card Make a Payment When I Am Binding the Card?..................................................31.2.4 When Is the Prepaid Deposit for Card Binding Returned?.................................................................................... 31.2.5 How Do I Repay?................................................................................................................................................................. 31.3 Failures........................................................................................................................................................................................ 31.3.1 Why Do I Fail to Bind a Credit Card?............................................................................................................................ 41.3.2 What Can I Do If I Fail to Bind a Credit Card?...........................................................................................................4

2 Post Payment............................................................................................................................62.1 Post Payment Operations..................................................................................................................................................... 62.1.1 How Do I Apply for Post Payment?............................................................................................................................... 62.1.2 Do Postpaid Customers Use Prepayment Or Post Payment When Purchasing a Yearly/MonthlyProduct?............................................................................................................................................................................................. 62.1.3 What Happens to the Original Top-Up Account If I Switch from Prepayment to Post Payment?..........72.1.4 How Is My Expenditure Settled?.....................................................................................................................................72.1.5 What Can I Do If I Have an Outstanding Amount?.................................................................................................72.1.6 What Will Be the Result If the Fee Deduction/Repayment Fails?.......................................................................72.1.7 What Will Be the Result If the Fee Deduction/Repayment Succeeds?..............................................................72.1.8 Why Does the Automatic Fee Deduction from My Bound Credit Card Fail After the Bill Is Generated?.............................................................................................................................................................................................................. 72.2 Post Payment Instructions....................................................................................................................................................82.2.1 Can I Use HUAWEI CLOUD Services Unlimitedly in the Post Payment Mode?..............................................82.2.2 What Is a Bill Cycle? How Long Is the Bill Cycle of HUAWEI CLOUD?............................................................. 82.2.3 What Is a Repayment Period? How Long Is the Repayment Period of HUAWEI CLOUD?........................ 8

Billing CenterFAQ Contents

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2.2.4 What Is Overdue? What Is the Consequence of Being Overdue?.......................................................................82.2.5 What Is a Grace Period? How Long Is the Grace Period of HUAWEI CLOUD?.............................................. 82.2.6 What Is a Retention Period? How Long Is the Retention Period of HUAWEI CLOUD?...............................92.2.7 What Is a Due Date?.......................................................................................................................................................... 92.3 Monthly Settlement................................................................................................................................................................92.3.1 When and How Am I Charged When I Switch to the Monthly Settlement Mode?......................................92.3.2 Where Do I See the Specific Fee Deduction Information If I Have a Credit Card Bound?......................... 92.3.3 How Do Customers in the Monthly Settlement Mode View Cash Coupon Deductions?........................... 92.3.4 How Do Customers in the Monthly Settlement Mode View Their Cash Payments?................................. 102.3.5 When Will It Take Effect After I Switch to the Monthly Settlement Mode?.................................................102.3.6 How Do Customers in the Monthly Settlement Mode Pay for Yearly/Monthly Products?......................102.3.7 How Does HUAWEI CLOUD Charge Fees from Customers in the Monthly Settlement Mode?............ 10

3 Payment...................................................................................................................................123.1 What Payment Methods Are Supported on HUAWEI CLOUD (International)?..............................................123.2 What Is the Process of a Bank Transfer?...................................................................................................................... 133.3 What Is the Applicable Scope of an Online Payment?............................................................................................ 133.4 What Can I Do When Receiving the Message of "Your payment has been declined" in an OnlinePayment?........................................................................................................................................................................................ 143.5 What Can I Do When Receiving the Message of "Cardholder Authentication" and the Payment PageDoes Not Respond in an Online Payment?.........................................................................................................................143.6 Will My Subsequent Payments Be Restricted After Failure of an Online Payment?..................................... 143.7 What Is the Upper Limit of an Online Payment?...................................................................................................... 153.8 What Can I Do If I Transfer Money to a Wrong Account?......................................................................................15

4 Bills........................................................................................................................................... 164.1 Why Can I Not Find the Expenditure Data of My Purchased Pay-per-Use Resources in the New Bill?............................................................................................................................................................................................................ 164.2 How Do Customers Associated by Resell Mode Write Off Bills?......................................................................... 16

5 Packages.................................................................................................................................. 175.1 Why Are There Fee Deductions for My Pay-per-Use Products After I Have Purchased a ResourcePackage?......................................................................................................................................................................................... 175.2 How Is the Excess Usage Charged After I Have Purchased a Package?............................................................ 185.3 Why Are There Fee Deductions After I Have Received an SMS Message Indicating That the PackageHas Been Used Up and the Service Has Stopped?........................................................................................................... 185.4 Why Is the Effective Time of an OBS Storage Package That I Purchase 2019/08/26 18:00:00 -2019/09/01 00:00:00?................................................................................................................................................................. 185.5 Why Is There an Outstanding Amount When I Have Purchased a Package?..................................................185.6 Why Do I Receive a Notification Indicating That I Have Exceeded the Package Quota When I ActuallyHave Remaining Quota Left?.................................................................................................................................................. 185.7 How Are Packages with the Same Restrictions Deducted?....................................................................................195.8 How Do I View the Usage of a Package?.....................................................................................................................195.9 What Are the Differences Between Packages and Pay-per-Use Resources?....................................................195.10 What Is the Expiration Time of a Package That I Purchase?.............................................................................. 205.11 What Are the Rules for Sending Package Quota Alerts?......................................................................................20


Issue 01 (2020-03-17) Copyright © Huawei Technologies Co., Ltd. iii

5.12 Deduction Rules for Packages........................................................................................................................................21

6 Requesting and Using Test Coupons................................................................................ 226.1 I Have Already Registered a HUAWEI CLOUD Account and Obtained Test Coupons. Why Can I NotMake a Purchase and Use the Services While the System Asks Me to Bind a Payment Method?................. 226.2 What Can I Do If I Have No Credit Card and Cannot Complete Binding and Authentication?................ 226.3 How Do Resellers Experience and Test HUAWEI CLOUD Services?.................................................................... 236.4 How Does a Customer Recommended by a Reseller Apply for Test Coupons?.............................................. 236.5 What Happens If There Are Arrears When I Am Using Test Coupons?............................................................. 236.6 Why Is My Account Frozen? How Do I Unfreeze It?................................................................................................ 23

7 Free Packages......................................................................................................................... 247.1 What Is a Free Package?.................................................................................................................................................... 247.2 What Can I Do to Be Qualified to Use Free Packages?........................................................................................... 257.3 When Does a Free Package Expire?............................................................................................................................... 257.4 How Do I Use a Free Package?........................................................................................................................................ 257.5 In What Data Centers Are Free Packages Available?............................................................................................... 257.6 Do I Need to Pay for a Free Package?...........................................................................................................................257.7 Why Do I Have to Add a Payment Method to Use Free Packages?................................................................... 267.8 What Are the Differences Between Free Packages and My Packages in the Resource Center?..............267.9 How Do I Know the Usage of My Free Package and Whether I Have Exceeded Its Quota?..................... 267.10 Why Do I Receive a Bill When I Am Eligible for a Free Package?..................................................................... 267.11 How Do I Provision Resources Included in a Free Package?............................................................................... 277.12 Can I Continue to Use the Remaining Quota of a Free Package Next Month If It Has Not Been UsedUp?.................................................................................................................................................................................................... 27

8 Coupons and Discounts........................................................................................................288.1 Why a Cash Coupon Cannot Be Used?..........................................................................................................................288.2 How Do I Use a Cash Coupon for Pay-per-Use Products?......................................................................................298.3 Can I Request Invoices for the Amounts Paid Using Cash Coupons?................................................................. 298.4 Through What Methods Can I Obtain Cash Coupons?............................................................................................308.5 Why Is My Resource Still Frozen After I Request a Cash Coupon for It?.......................................................... 308.6 How Do I View the Usage Records of a Cash Coupon?.......................................................................................... 308.7 Can I Change the Usage Limits of a Cash Coupon?................................................................................................. 308.8 How Do I Know Whether a Cash Coupon Has Been Issued?................................................................................ 308.9 Can I Transfer My Cash Coupons to Others?.............................................................................................................. 318.10 Can a Cash Coupon Be Extended in Duration?........................................................................................................ 318.11 Why Is a Cash Coupon Missing?................................................................................................................................... 318.12 Why Does the Balance of a Cash Coupon Decrease?............................................................................................ 318.13 Can Multiple Cash Coupons Be Used in a Single Payment?............................................................................... 318.14 Why Is a Cash Coupon with the Billing Mode of Pay-per-Use Not Used to Pay for a Pay-per-UseProduct That Is Within the Applicable Scope?................................................................................................................... 318.15 Can a Cash Coupon Be Used Multiple Times?......................................................................................................... 328.16 Can a Cash Coupon Be Used to Pay an Outstanding Amount?.........................................................................32

9 Orders.......................................................................................................................................33


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9.1 How Long Does It Take to Process an Approved Order?........................................................................................ 339.2 How Do I View Completed Orders?............................................................................................................................... 339.3 What Can I Do When an Order Fails to Be Submitted?.......................................................................................... 349.4 Can I Cancel an Order in the Processing State?....................................................................................................... 34

10 Renewals............................................................................................................................... 3510.1 What Are the Differences Between a Top-Up and a Renewal?......................................................................... 3510.2 How Do I Renew an Instance?.......................................................................................................................................3610.3 When Does a Resource Renewal Take Effect?..........................................................................................................3610.4 Can I Change the Product Specifications in a Renewal?...................................................................................... 3610.5 What Are the Renewal Period Options?..................................................................................................................... 3610.6 Is a Cloud Service Product Automatically Renewed After It Has Expired?..................................................... 3610.7 Will a Free Trial Product Be Automatically Renewed After the Trial Has Expired?..................................... 3710.8 Does a Price Change Affect the Cloud Service Running?..................................................................................... 3710.9 Does Changing the Specifications of a Product Affect Other Discounted Products?................................. 3710.10 What Are the Preferences for Automatic Renewals?...........................................................................................3710.11 Why Is the Renewal Price Different from the Purchase Price?........................................................................ 3710.12 Why Is the Duration of a Monthly Product Less Than One Month After I Renew It?............................. 3810.13 Is a Resource Retained After Expiration?................................................................................................................. 3810.14 When Does an Automatic Renewal Take Place?...................................................................................................3810.15 Can a Frozen Resource Be Renewed?....................................................................................................................... 3810.16 What Is the Validity Period Before Paying for a Renewal?................................................................................3810.17 Is There a Discount for the Renewal of Resources Purchased in an Event?................................................39

11 Unsubscriptions................................................................................................................... 4011.1 Under What Conditions Is an Unsubscription Not Allowed?.............................................................................. 4011.2 When Will the Refund Arrive in My Account After I Unsubscribe from an ECS?.........................................4011.3 Can I Unsubscribe from a Yearly/Monthly Subscription?..................................................................................... 4011.4 Can I Unsubscribe from a Marketplace Product?....................................................................................................4111.5 What Can I Do If I Cannot Find My Resources On the Unsubscriptions Page?..........................................4111.6 If I Used a Coupon to Buy a Product, What Happens to the Coupon When I Unsubscribe from theProduct?...........................................................................................................................................................................................4111.7 How Do I View the Unsubscription Fee? How Is It Calculated?.........................................................................4111.8 Can a Resource Be Retrieved After Its Unsubscription?........................................................................................42

12 Others.................................................................................................................................... 4312.1 What Can I Do If a Message Indicating "Insufficient permissions. Policy doesn't allow bss:unsubscribe: update to be performed." Is Displayed When I Am Performing the Operation?.........................43


Issue 01 (2020-03-17) Copyright © Huawei Technologies Co., Ltd. v

1 Card Binding

1.1 Instructions

1.2 Operations

1.3 Failures

1.1 Instructions

1.1.1 Why Do I Need to Bind a Credit Card?When registering a HUAWEI CLOUD account, you can choose not to bind a creditcard. However, you must complete the account information and add a validpayment method before you can purchase HUAWEI CLOUD products and services.Otherwise, you can only browse them.

You can set a bound credit card as the default payment method. For details, seeAdding a Payment Method.

1.1.2 When Should I Bind a Credit Card?After registering a HUAWEI CLOUD account, you need to bind a mobile number,complete account information, and then bind a credit card.

1.1.3 Which Types of Customers Need to Bind a Credit Card?Customers can obtain the post payment qualification in either of the followingmethods:

● Online requesting: Customers who apply for post payment online need tobind a credit card for repayment.

● Offline requesting: Customers who apply for post payment offline can add acredit card on the Payment Methods page in the Billing Center for automaticrepayment. Otherwise, manual repayments are required.

Billing CenterFAQ 1 Card Binding

Issue 01 (2020-03-17) Copyright © Huawei Technologies Co., Ltd. 1

https://support.huaweicloud.com/intl/en-us/usermanual-billing/en-us_topic_0130173784.html

Customer Type Method of Applyingfor Post Payment

Card Binding Required

Common Huaweicustomer/partner'scustomer in referralmode

Online requesting Yes

Offline requesting No

Partner's customer inresell mode


Enterprise masteraccount

Online requesting Yes


Enterprise memberaccount


1.1.4 Do I Need to Bind a Credit Card If I Am a Reseller?Resellers do not need to bind a credit card.

1.1.5 What Credit Cards Are Supported for HUAWEI CLOUD(International)?

Only credit cards of VISA, MasterCard, American Express, and JCB are accepted.Debit cards, prepaid cards, virtual cards, and gift cards are not supported.

1.1.6 What Should Be Noted When I Bind a Credit Card?1. Only credit cards of VISA, MasterCard, American Express, and JCB are

accepted. Debit cards, prepaid cards, virtual cards, and gift cards are notsupported.

2. The country/region where your credit card is issued must be the same as thecountry/region you selected to register your HUAWEI CLOUD account.

3. A HUAWEI CLOUD account can bind multiple credit cards, while a credit cardcan be bound to only one HUAWEI CLOUD account.

4. Debit cards, prepaid cards, virtual cards, and gift cards cannot be bound to aHUAWEI CLOUD account. Credit cards that have already been bound cannotbe bound to another HUAWEI CLOUD account.

1.2 Operations

1.2.1 Where Do I Bind a Credit Card to My Account?1. If you are a new user who is registered for the first time, register an email,

bind a mobile phone number, and complete the account information. Thenthe page for binding a payment method (binding a credit card) is displayed.



2. If you have registered an account but have not bound a credit card, click AddCard on the Payment Methods page in the Billing Center to bind a creditcard. For details, see Adding a Payment Method.

1.2.2 How Do I Verify a Credit Card to Be Bound?When you bind a credit card, the corresponding bank page will be displayed forauthentication. The following uses a MasterCard credit card as an example todescribe the authentication steps:

1. Confirm the credit card information and enter the security code andpassword.

The security code is a three-digit number on the back of the card.

2. The bank system sends a verification code to your mobile phone.

3. After you enter the verification code, a result is returned. If the authenticationfails, contact the issuing bank to learn about information of the error.

1.2.3 Why Does My Credit Card Make a Payment When I AmBinding the Card?

During card binding, HUAWEI CLOUD collects a deposit to verify whether youcredit card is valid. This deposit will be returned to your credit card later. Thespecific return time is subject to the bank.

1.2.4 When Is the Prepaid Deposit for Card Binding Returned?When you bind a credit card, HUAWEI CLOUD deducts a deposit of 1 dollar fromthe card. This deposit will be automatically returned to your credit card after thebinding is successful. The specific return time is subject to the bank.

1.2.5 How Do I Repay?The bill of a month is generated on the third day of the next month. Please makesure that your card has a sufficient credit. Otherwise, the fee deduction will failand your HUAWEI CLOUD account will be restricted.

You can repay in either of the following methods:

● Manual repayment: You can repay online at any time before the due date. Fordetails, see How Does a Common HUAWEI CLOUD Customer Repay (inPost Payment Mode)?.

● Automatic repayment: On the bill date (the third day of the month), HUAWEICLOUD will automatically deduct the fee from your bound credit card. If thededuction fails, HUAWEI CLOUD will try it again on the tenth day. If thededuction still fails, HUAWEI CLOUD will continue to try on the 17th day.

1.3 Failures




https://support.huaweicloud.com/intl/en-us/usermanual-billing/repay_topic_000000001.html


1.3.1 Why Do I Fail to Bind a Credit Card?You can view historical card binding records on the Billing Center > PaymentMethods > Historical Cards page. The reason for failure of a card binding isshown in Result.

Check whether any of the following situations exists:

● The credit card information is invalid or incorrect. Verify the credit cardinformation and check whether the credit card has expired. If the credit cardhas expired, add a new card or update the current card.

● The issuing place of the credit card is different from the location where youregister your HUAWEI CLOUD account. Please select a credit card that isissued in the same location as your HUAWEI CLOUD account registrationplace.

● Debit cards, prepaid cards, virtual cards, and gift cards are not supported.Please select a VISA, Master, American Express, or JCB credit card.

● The credit card has been bound to another HUAWEI CLOUD account. Pleasechoose a card that has not been bound to any HUAWEI CLOUD account.

● The deposit failed to be deducted: The credit card is invalid or does not havesufficient credit available. Check whether your card has available credit andwhether functions like international payment, online payment, and periodicpayment have been enabled for it. If not, use another credit card and tryagain.

● Unknown causes. Please submit a service ticket.

1.3.2 What Can I Do If I Fail to Bind a Credit Card?1. When a message saying "Card information review failed. Please contact

the customer service." is displayed:– Check whether the bound email address, mobile number, and HUAWEI

CLOUD account are normal.– If the above information is correct, contact your account manager or

submit a service ticket.2. When a message saying "Card information review failed. Please bind

another credit card." is displayed:– Check whether the credit card is from VISA, Master, American Express, or

JCB. Debit cards, prepaid cards, virtual cards, and gift cards are notsupported.

– Check whether the credit card is normal.– Please contact the bank or card issuer to confirm that your credit card is

available for international transactions.3. When a message saying "Not a credit card. Please use a credit card for

binding." is displayed:Change to a credit card and try again.

4. When a message saying "The country/region where the card is issued isdifferent from the account registration place. Please bind another creditcard." is displayed:Check whether the country/region where the credit card is issued is the sameas the registration place of your HUAWEI CLOUD account.



5. When a message saying "Failed to bind the card. Please try again." isdisplayed:An error occurs when you perform the card binding operation. Please refreshthe page and try again.

6. When a message saying "The card information is incorrect or you havereached the maximum number of error times. Please verify the cardinformation or use another credit card for binding." is displayed:– Verify that the security code or password of the credit card you entered is

correct.– If you have reached the maximum number of error times (three), change

to another credit card or try again one day later.7. When a message saying "Failed to bind the card. Please bind another

credit card." is displayed:– Check whether your card has available credit, or use another credit card

for binding.– Check whether you have performed risky operations on your credit card

and whether the credit card is currently valid.– Since a credit card can be bound to only one HUAWEI CLOUD account,

you need to use another credit card for binding.8. If the problem still persists, submit a service ticket or contact your account

manager.



2 Post Payment

2.1 Post Payment Operations

2.2 Post Payment Instructions

2.3 Monthly Settlement

2.1 Post Payment Operations

2.1.1 How Do I Apply for Post Payment?HUAWEI CLOUD provides the post payment option for all customers. After you aregranted the qualification for post payment, you can use HUAWEI CLOUD servicesfirst and pay for them later.

You can obtain the qualification in either of the following methods:

● Online requesting: Complete the four steps of registering an account, bindinga mobile number, completing account information, and binding a paymentmethod (binding a credit card) as prompted on the official website. The creditcard bound will be used to repay. For details, see Adding a Payment Method.

● Offline requesting: Contact your account manager to apply for post paymentfor you. On the Payment Methods page in the Billing Center, add a creditcard for automatic repayment. Otherwise, you can only repay manually. Fordetails about how to repay, see How Does a Common HUAWEI CLOUDCustomer Repay (in Post Payment Mode)?.

2.1.2 Do Postpaid Customers Use Prepayment Or PostPayment When Purchasing a Yearly/Monthly Product?

If you pay for a yearly/monthly product online or by bound credit card, it isprepayment. If you pay for a yearly/monthly product using the monthly billsettlement method, it is post payment.

Billing CenterFAQ 2 Post Payment





2.1.3 What Happens to the Original Top-Up Account If ISwitch from Prepayment to Post Payment?

The original top-up account will be retained but you cannot top it up or withdrawmoney from it. If you have special requirements, submit a service ticket. The feefor your expenditures is deducted through options in the following order ofpriority: cash coupons -> original top-up account -> credit account.

2.1.4 How Is My Expenditure Settled?The bill of a month is generated on the third day of the next month. You need topay off the outstanding amount before the due date. For details about how torepay manually, see How Does a Common HUAWEI CLOUD Customer Repay (inPost Payment Mode)?.

2.1.5 What Can I Do If I Have an Outstanding Amount?If we have reasonable grounds to suspect that your account has the risk of arrears,we have the right to more frequently issue bills to you based on expenses incurredand deduct fees from your card. If you have not bound a credit card, you need tomanually repay at once. For details about how to repay manually, see How Doesa Common HUAWEI CLOUD Customer Repay (in Post Payment Mode)?.

2.1.6 What Will Be the Result If the Fee Deduction/Repayment Fails?

If the fee deduction/repayment fails, your services will enter a grace period andthen a retention period. If the fee deduction/repayment still has not succeededafter the retention period ends, your resources will be frozen and data will becleared.

● 2.2.5 What Is a Grace Period? How Long Is the Grace Period of HUAWEICLOUD?

● 2.2.6 What Is a Retention Period? How Long Is the Retention Period ofHUAWEI CLOUD?

2.1.7 What Will Be the Result If the Fee Deduction/Repayment Succeeds?

If the fee deduction/repayment succeeds, you can continue using HUAWEI CLOUDservices normally.

2.1.8 Why Does the Automatic Fee Deduction from My BoundCredit Card Fail After the Bill Is Generated?

The possible causes are:

1. Your credit card balance is insufficient. Please verify that your card hassufficient credit available.

2. Your credit card has expired or is restricted. Please replace it.3. Risky operations have been performed on your credit card. Please contact

your issuing bank.







4. Unknown causes. Please submit a service ticket.

2.2 Post Payment Instructions

2.2.1 Can I Use HUAWEI CLOUD Services Unlimitedly in thePost Payment Mode?

No.

If we have reasonable grounds to suspect that your account has the risk of arrears,we have the right to more frequently issue bills to you based on expenses incurredand deduct fees from your card. If the fee deduction succeeds, you can continueusing HUAWEI CLOUD services.

2.2.2 What Is a Bill Cycle? How Long Is the Bill Cycle ofHUAWEI CLOUD?

It refers to a billing cycle in calendar month. The bill cycle of HUAWEI CLOUD isone month by default. Each bill is generated on the third day of the next month.

2.2.3 What Is a Repayment Period? How Long Is theRepayment Period of HUAWEI CLOUD?

A repayment period is the time from the bill date to the due date.

● For customers who apply for post payment online, the repayment period is 0.The bill date is the due date, and the fee is deducted immediately after thebill is generated on the third day of each month.

● For customers who apply for post payment offline, the repayment period is asstipulated by the contract (generally one month). It is OK as long ascustomers repay within the repayment period. If the customer has a cardbound and has not repaid within the repayment period, HUAWEI CLOUD willdeduct the fee from the bound credit card on the due date.

2.2.4 What Is Overdue? What Is the Consequence of BeingOverdue?

If a customer has not paid off the bill before 24:00 of the due date, such paymentis overdue. After being overdue, the customer's services will enter the grace period.

2.2.5 What Is a Grace Period? How Long Is the Grace Period ofHUAWEI CLOUD?

It is the time HUAWEI CLOUD provides for a customer to renew or repay when thecustomer fails to renew due monthly/yearly resources, has unpaid pay-per-useresources because of deduction failure, or has overdue bills. During the graceperiod, the customer can normally access and use existing cloud services butcannot provision new services. A grace period is 15 days long.



2.2.6 What Is a Retention Period? How Long Is the RetentionPeriod of HUAWEI CLOUD?

It is the time HUAWEI CLOUD provides for a customer to renew or repay when theyearly/monthly resources are still not renewed, the pay-per-use resources are stillin arrears, or the overdue bills are still not paid off. During the retention period,the customer cannot access or use any cloud services but existing service data willbe retained. A retention period is 15 days long.

2.2.7 What Is a Due Date?It is the final date before which HUAWEI CLOUD requires you to pay off the bill.

A repayment period is the time from the bill date to the due date.

● For customers who apply for post payment online, the repayment period is 0.The bill date is the due date, and the fee is deducted immediately after thebill is generated on the third day of each month.

● For customers who apply for post payment offline, the repayment period is asstipulated by the contract (generally one month). It is OK as long ascustomers repay within the repayment period. If the customer has a cardbound and has not repaid within the repayment period, HUAWEI CLOUD willdeduct the fee from the bound credit card on the due date.

2.3 Monthly Settlement

2.3.1 When and How Am I Charged When I Switch to theMonthly Settlement Mode?

Example: If you switch to the monthly settlement mode on July 16, it will takeeffect in August. Expenditures from August 1 to August 31 will be settled onSeptember 3. If you have cash coupons and remaining balance in your account,the cash coupons and remaining balance will be deducted first. If you are a userwith a credit card bound, pay the bill after the bill is generated on September 3.

2.3.2 Where Do I See the Specific Fee Deduction InformationIf I Have a Credit Card Bound?

After switching to the monthly settlement mode, you can view specific deductioninformation of orders paid online on the Bills > Dashboard > Total > PaymentSummary and Invoices or Bills > Payment History page. For pay-per-useexpenditures, you can view the deduction information on the Bills > Dashboard >Total > Payment Summary and Invoices page after the third day of the nextmonth when the fees are deducted.

2.3.3 How Do Customers in the Monthly Settlement ModeView Cash Coupon Deductions?

When there are cash coupon deductions, customers who have switched to themonthly settlement mode can view these deduction records on the Bills >



Account Statements > Coupon Balance page in the old version of Billing Center.By clicking the cash coupon ID link, customers can view the list of bills for whichthe cash coupon is deducted.

2.3.4 How Do Customers in the Monthly Settlement ModeView Their Cash Payments?

After switching to the monthly settlement mode, you can view your cashpayments (including online payments, credit card payments, and refunds) on theBills > Payment History page.

2.3.5 When Will It Take Effect After I Switch to the MonthlySettlement Mode?

● If you have had expenditures in the month, the monthly settlement will takeeffect next month.

● If you have had no expenditures in the month, the monthly settlement willtake effect immediately.

● If you have outstanding amount currently, the monthly settlement will nottake effect.

● If you become a customer associated with a partner by resell mode, themonthly settlement mode is automatically applied and takes effectimmediately.

2.3.6 How Do Customers in the Monthly Settlement Mode Payfor Yearly/Monthly Products?

● If you are a customer in the monthly settlement mode who has obtainedcredit online, you can choose to pay online or by credit card when buying ayearly/monthly product. If you are a customer in the monthly settlementmode who has obtained credit offline, you can also choose to pay by monthlybill settlement. Any eligible cash coupons can be used immediately.

● If you are a customer in the monthly settlement mode and want to have youryearly/monthly products renewed automatically, you can only pay by monthlybill settlement but not by credit card.

2.3.7 How Does HUAWEI CLOUD Charge Fees from Customersin the Monthly Settlement Mode?

● For yearly/monthly products: You can pay online, by credit card, or by monthlysettlement. If you have a cash coupon, it will be used immediately. Fees paidby monthly settlement are included in the monthly bill amount and will beautomatically deducted from your credit card on the bill due date.

● For pay-per-use products: Bills are generated by month for you. On the billdate, cash coupons and cash are preferentially deducted. If the amount ofcash coupons and cash balance are insufficient, fees will be automaticallydeducted from your bound credit card on the bill due date.



● If we have reasonable grounds to suspect that your account has the risk ofarrears, we have the right to more frequently issue bills to you based onexpenses incurred and deduct fees from your card.



3 Payment

3.1 What Payment Methods Are Supported on HUAWEI CLOUD (International)?

3.2 What Is the Process of a Bank Transfer?

3.3 What Is the Applicable Scope of an Online Payment?

3.4 What Can I Do When Receiving the Message of "Your payment has beendeclined" in an Online Payment?

3.5 What Can I Do When Receiving the Message of "Cardholder Authentication"and the Payment Page Does Not Respond in an Online Payment?

3.6 Will My Subsequent Payments Be Restricted After Failure of an OnlinePayment?

3.7 What Is the Upper Limit of an Online Payment?

3.8 What Can I Do If I Transfer Money to a Wrong Account?

3.1 What Payment Methods Are Supported on HUAWEICLOUD (International)?

Prepaid CustomersTop-up: You can only choose to pay online or through bank transfer.

Purchase: You can choose to pay online or by balance.

Automatic renewal: You can only pay by balance.

Postpaid CustomersFor payment methods supported for postpaid customers, see Supported PostPayment Methods.

Billing CenterFAQ 3 Payment


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https://support.huaweicloud.com/intl/en-us/usermanual-billing/overview_topic_1000004.html

3.2 What Is the Process of a Bank Transfer?1. Go to the Overview > Top-Up/Repay page of the Billing Center.2. Select Bank Transfer.3. Use the standard top-up account displayed on the page for the transfer.4. Fill in the bank transfer service ticket, and upload a certificate.

5. Wait for the payment to arrive in your account, within two or three days.

3.3 What Is the Applicable Scope of an OnlinePayment?

● Currently, only customers who sign a contract with Huawei Services (HongKong) Co., Limited to use HUAWEI CLOUD can pay online.

● In an online payment, the customer's registration place must be the same asthe country/region where the credit card is issued.

● Currently, online payment is supported only for VISA, MasterCard, AmericanExpress, and JCB credit cards issued in countries/regions including Hong Kong(China), Macao (China), Cambodia, Laos, Sri Lanka, Bangladesh, Myanmar,Vietnam, Thailand, Nepal, Singapore, Malaysia, Indonesia, Philippines, Kenya,Mauritius, South Africa, Argentina, Peru, Chile, Brazil, Mexico, Nigeria,Botswana, Ghana, Namibia, Zambia, Tanzania, Angola, India, Mozambique,Zimbabwe, Ecuador, Brunei, Taiwan (China), Guatemala, Costa Rica,Dominica, Panama, El Salvador, Honduras, Trinidad and Tobago, South Korea,and Japan. In these regions and countries, it is not recommended to use bankcards (such as ICBC Asia) issued by banks of Chinese mainland becausepayments may fail. An online payment arrives in your account within two orthree minutes.



3.4 What Can I Do When Receiving the Message of"Your payment has been declined" in an OnlinePayment?

It is because your bank cards are not included in the applicable scope (What Isthe Applicable Scope of an Online Payment?). Try again with another applicablebank card. If the problem persists, contact HUAWEI CLOUD customer service.

3.5 What Can I Do When Receiving the Message of"Cardholder Authentication" and the Payment PageDoes Not Respond in an Online Payment?

If the information (see the figure below) is displayed in an online payment, thesystem is processing cardholder authentication. To ensure a normal payment, donot refresh the page. If the page does not respond within an overlong time, closethe page and start a new online payment process.

3.6 Will My Subsequent Payments Be Restricted AfterFailure of an Online Payment?

If you fail to pay online for three consecutive times, the credit card consumptionprotection will be triggered. You need to wait for 24 hours and try again.



3.7 What Is the Upper Limit of an Online Payment?The upper limit of a single online payment is $20,000 USD.

3.8 What Can I Do If I Transfer Money to a WrongAccount?

If you have multiple accounts and want to transfer money to account A butaccidentally transfer it to account B, perform the following steps.

1. Submit a service ticket on the HUAWEI CLOUD official website.Provide the bank transfer certificate, fill in the transfer time, transfer amount,and bank account, and specify the requirements in Problem Description.

2. After reviewing and confirming the transfer, HUAWEI CLOUD will refund themoney to you.



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4 Bills

4.1 Why Can I Not Find the Expenditure Data of My Purchased Pay-per-UseResources in the New Bill?

4.2 How Do Customers Associated by Resell Mode Write Off Bills?

4.1 Why Can I Not Find the Expenditure Data of MyPurchased Pay-per-Use Resources in the New Bill?

Before the bill is generated, the amounts displayed on the Bills > Dashboard andBills > Resource Expenditures pages are estimated and may be delayed (datafrom the first day of the month to the current day is updated in the afternoon ofthe next day). The final billed amount shall prevail.

4.2 How Do Customers Associated by Resell ModeWrite Off Bills?

The expenditure amount and related statistics displayed on the Billing Center forcustomers associated by resell mode are calculated based on the prices listed onthe HUAWEI CLOUD official website. These statistics are used as a reference forcloud service resource usage, but not the actual amount to be paid. They need tocontact the partner to obtain the actual bill and pay for it.

Billing CenterFAQ 4 Bills


5 Packages

5.1 Why Are There Fee Deductions for My Pay-per-Use Products After I HavePurchased a Resource Package?

5.2 How Is the Excess Usage Charged After I Have Purchased a Package?

5.3 Why Are There Fee Deductions After I Have Received an SMS MessageIndicating That the Package Has Been Used Up and the Service Has Stopped?

5.4 Why Is the Effective Time of an OBS Storage Package That I Purchase2019/08/26 18:00:00 - 2019/09/01 00:00:00?

5.5 Why Is There an Outstanding Amount When I Have Purchased a Package?

5.6 Why Do I Receive a Notification Indicating That I Have Exceeded the PackageQuota When I Actually Have Remaining Quota Left?

5.7 How Are Packages with the Same Restrictions Deducted?

5.8 How Do I View the Usage of a Package?

5.9 What Are the Differences Between Packages and Pay-per-Use Resources?

5.10 What Is the Expiration Time of a Package That I Purchase?

5.11 What Are the Rules for Sending Package Quota Alerts?

5.12 Deduction Rules for Packages

5.1 Why Are There Fee Deductions for My Pay-per-UseProducts After I Have Purchased a Resource Package?

Possible causes:

● The specifications of your pay-per-use products do not match the resourcepackage.

● Your pay-per-use products are not within the effective scope of the resourcepackage.

● Your pay-per-use products are not in regions applicable for the resourcepackage.

Billing CenterFAQ 5 Packages


● Your pay-per-use products have a different billing factor than the resourcepackage. Example: You have purchased an OBS traffic package, while yourproducts are in pay-per-use mode.

5.2 How Is the Excess Usage Charged After I HavePurchased a Package?

Usage beyond the package is charged based on Actual usage x Unit price.

5.3 Why Are There Fee Deductions After I HaveReceived an SMS Message Indicating That the PackageHas Been Used Up and the Service Has Stopped?

Pay-per-use products are charged based on Actual usage x Unit price. There is adifference between the usage time and the fee deduction time of pay-per-useproducts. You can view the billing cycle (the actual usage time) of a pay-per-useproduct on the Billing Center > Bills > Expenditures > Pay-per-Use page. Since ittakes some time for the system to process, it is normal that there is a delay of thefee deduction time compared to the actual usage time.

5.4 Why Is the Effective Time of an OBS StoragePackage That I Purchase 2019/08/26 18:00:00 -2019/09/01 00:00:00?

Packages that a customer purchases are reset by calendar month. You purchasethe package on August 26 and it will be reset on September 1. Therefore, you nowsee that the validity period of the package is August 26 to September 1. After thereset, the validity period will be updated to September 1 to September 26.

5.5 Why Is There an Outstanding Amount When I HavePurchased a Package?

You have used up the package and subsequent usage will cause an outstandingamount.

5.6 Why Do I Receive a Notification Indicating That IHave Exceeded the Package Quota When I ActuallyHave Remaining Quota Left?

Possible causes:

1. Delay in sending quota alert: To reduce disturbance to customers, alerts aboutremaining package quota are only sent during working hours (08:00-18:00).



Even if an alert is triggered during non-working hours, it will not be sent untilworking hours on the next working day.Example: The usage of a package reaches 80% at 19:30. An alert is triggeredbut not sent since it is during non-working hours. At 20:30, the customerpurchases a package of the same type and the usage hence changes to 60%.However, the quota alert that was already triggered at 19:30 will still be sentat 08:00 on the next day.

2. Quota alerts are sent based on the usage of effective packages of the sametype rather than a single package.Example: There are 10 effective packages of the same type. When theremaining quota of a single package is insufficient, no alert will be sent.When the total remaining quota of the 10 packages is insufficient, an alertwill be sent.

5.7 How Are Packages with the Same RestrictionsDeducted?

If you have packages with the same restrictions, they are deducted based on theexpiration time. The package whose expiration time is earlier is deducted first.

Example: A customer has the following two packages with the same restrictions:

1. A yearly package reset every month that takes effect on October 10, 2019.2. A monthly package that takes effect on October 12, 2019.

Order of deductions:

● From October 10, 2019, the pay-per-use quota of package 1 is deducted first(that is, the quota of the package that will expire first including those in thereset cycle is deducted first). After package 1 is used up, the pay-per-usequota of package 2 is deducted.

● From October 12, 2019, after the quota from October 10, 2019 to November10, 2019 of package 1 is used up, the pay-per-use quota of package 2 ispreferentially deducted. After package 2 is used up, the pay-per-use quota ofpackage 1 (from November 10, 2019 to December 10, 2019) is deducted.

5.8 How Do I View the Usage of a Package?1. Log in to the HUAWEI CLOUD homepage.2. In the upper right corner, click Console.3. Choose Resources > My Packages to view the usage of all packages.

5.9 What Are the Differences Between Packages andPay-per-Use Resources?

● A package can be used only after you place an order and pay for it, while youcan use a pay-per-use resource by simply provisioning it.

● A package is a resource quota you buy in advance. When you are using pay-per-use resources, HUAWEI CLOUD preferentially deducts the quota of the



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matched package. Usage beyond the package quota will be chargedaccordingly. Resources will not be provisioned for a package you purchase. Ifno provisioned pay-per-use resources are matched, the package is of no use.

5.10 What Is the Expiration Time of a Package That IPurchase?

HUAWEI CLOUD supports yearly or monthly subscriptions. Available durationsinclude one month, multiple months, one year, two years, and three years.

Example 1: If you purchase a one-month package that takes effect immediately onJanuary 21, it will expire at 23:59:59 on February 21.

Example 2: If you purchase a one-month package that takes effect immediately onJanuary 31, it will expire at 23:59:59 on February 28 (or 23:59:59 on February 29 ina leap year) because February does not have the 30th and 31st days.

5.11 What Are the Rules for Sending Package QuotaAlerts?

1. To reduce disturbance to customers, the time for sending alerts aboutremaining package quota is limited. That is, alerts are only sent duringworking hours (08:00-18:00). Even if an alert is triggered during non-workinghours, it will not be sent until working hours on the next working day.Example: The usage of a package reaches 80% at 19:30. An alert is triggeredbut not sent since it is during non-working hours. At 20:30, the customerpurchases a package of the same type and the usage hence changes to 60%.However, the quota alert that was already triggered at 19:30 will still be sentat 08:00 on the next day.

2. Quota alerts are sent based on the usage of effective packages of the sametype rather than a single package.Example: There are 10 effective packages of the same type. When theremaining quota of a single package is insufficient, no alert will be sent.When the total remaining quota of the 10 packages is insufficient, an alertwill be sent.

3. If you have multiple effective packages of a certain type, the system willdetermine whether to trigger a quota alert again when renewals orunsubscriptions occur.Example: There are 10 effective packages of the same type. When the totalremaining quota of the 10 packages is insufficient, an alert will be sent. If youpurchase another 2 packages of the same type, no more alerts will be sentbecause now the remaining quota is sufficient. After you use these packagesfor a while when the remaining quota becomes insufficient again, an alert willbe sent again.



5.12 Deduction Rules for PackagesPackages are deducted in the following order of priority: specified enterpriseproject packages -> packages with restrictions -> packages with free benefits-> subscribed packages.

1. Specified enterprise project packages: When purchasing a package, customerswho have enabled the enterprise project function can select an enterpriseproject to which the package belongs. Packages of the specified enterpriseproject are deducted first, and then packages that apply to all enterpriseprojects are deducted.

2. Packages with restrictions: Packages have certain usage restrictions, includingon region and resource specifications.– Region: For example, if a customer sets the region to CN North-Beijing1

when purchasing a cloud product, only packages in the CN North-Beijing1 region can be deducted. For another example, when a cloudproduct is launched on HUAWEI CLOUD, if the region is restricted to CNNorth-Beijing1, only packages in the CN North-Beijing1 region can bededucted.

– Resource specifications: For example, if a customer purchases an EVSpackage with a usage limit of high I/O, only EVS disks with high I/O canbe matched for package deduction, while those with common I/O orultra-high I/O cannot.

3. Packages with free benefits: With such a package, eligible new customers canenjoy a trial benefit provided by HUAWEI CLOUD. They can enjoy a free quotaof specified products after completing their account information.

4. Subscribed package: Packages that a customer purchases.

Packages of the same type are deducted in the following order of priority:expiration time -> effective time -> subscription time.

1. Expiration time: Packages that will expire first are deducted first. (You canview the effective time and expiration time of a package on the Resources >My Packages page.)

2. Effective time: If two packages have the same expiration time, the packagethat takes effect first is deducted first.

3. Subscription time: If two packages have the same effective time andexpiration time, the package that is purchased first is deducted first.



6 Requesting and Using Test Coupons

6.1 I Have Already Registered a HUAWEI CLOUD Account and Obtained TestCoupons. Why Can I Not Make a Purchase and Use the Services While the SystemAsks Me to Bind a Payment Method?

6.2 What Can I Do If I Have No Credit Card and Cannot Complete Binding andAuthentication?

6.3 How Do Resellers Experience and Test HUAWEI CLOUD Services?

6.4 How Does a Customer Recommended by a Reseller Apply for Test Coupons?

6.5 What Happens If There Are Arrears When I Am Using Test Coupons?

6.6 Why Is My Account Frozen? How Do I Unfreeze It?

6.1 I Have Already Registered a HUAWEI CLOUDAccount and Obtained Test Coupons. Why Can I NotMake a Purchase and Use the Services While theSystem Asks Me to Bind a Payment Method?

Since December 2018, HUAWEI CLOUD International has fully implemented thepost payment method. You need to bind a payment method (bind a credit card)on the official website or manually apply for credit and get approval before youcan make any purchase. Otherwise, you can only browse the site.

6.2 What Can I Do If I Have No Credit Card and CannotComplete Binding and Authentication?

You can contact HUAWEI CLOUD account manager or submit a service ticket. Wewill complete the offline request and approval for you in order to complete yourauthentication.

Billing CenterFAQ 6 Requesting and Using Test Coupons


6.3 How Do Resellers Experience and Test HUAWEICLOUD Services?

You can register a common HUAWEI CLOUD account, and then register an email,bind a mobile number, set account information, and bind a credit card. After that,you can test and experience HUAWEI CLOUD services.

6.4 How Does a Customer Recommended by a ResellerApply for Test Coupons?

You need to contact your reseller, who can then apply for test coupons fromHUAWEI CLOUD and distribute them to you.

6.5 What Happens If There Are Arrears When I AmUsing Test Coupons?

If there are arrears during the test, you cannot purchase any new service and theexisting services enter the grace period. If you want to continue the test, contactthe account manager or make a repayment for commercial use.

6.6 Why Is My Account Frozen? How Do I Unfreeze It?After the grace period ends, your account enters the retention period, and youraccount and resources are frozen. If you pay off the arrears within the retentionperiod, your account and resources will be recovered. If you have not paid offwhen the retention period ends, your data resources will be deleted.

Billing CenterFAQ 6 Requesting and Using Test Coupons


7 Free Packages

7.1 What Is a Free Package?

7.2 What Can I Do to Be Qualified to Use Free Packages?

7.3 When Does a Free Package Expire?

7.4 How Do I Use a Free Package?

7.5 In What Data Centers Are Free Packages Available?

7.6 Do I Need to Pay for a Free Package?

7.7 Why Do I Have to Add a Payment Method to Use Free Packages?

7.8 What Are the Differences Between Free Packages and My Packages in theResource Center?

7.9 How Do I Know the Usage of My Free Package and Whether I Have ExceededIts Quota?

7.10 Why Do I Receive a Bill When I Am Eligible for a Free Package?

7.11 How Do I Provision Resources Included in a Free Package?

7.12 Can I Continue to Use the Remaining Quota of a Free Package Next Month IfIt Has Not Been Used Up?

7.1 What Is a Free Package?A free package is a benefit provided by HUAWEI CLOUD for customers to exploreand use HUAWEI CLOUD products or services free of charge within specifiedlimits. Newly registered customers are offered a free package automatically. Youcan view the included services and limits of the package on the Free Packagespage in the Billing Center. If your application usage exceeds the limit or thepackage has expired, just pay for the service according to normal standards.

Billing CenterFAQ 7 Free Packages


7.2 What Can I Do to Be Qualified to Use FreePackages?

You can get a free package after you successfully register with HUAWEI CLOUD(International). The system automatically delivers the free package and notifiesyou by SMS or email.

For more information, see Detailed Rules on the Free Packages page.You can view the benefits and usage of your free package on the Free Packages page inthe Billing Center.

7.3 When Does a Free Package Expire?A free package is usually valid for 12 months (subject to the specific event). Youcan view the expiration time of your free package on the Billing Center > FreePackages page.

7.4 How Do I Use a Free Package?Free packages are applicable only for products or services in pay-per-use mode.After obtaining a free package, you need to provision pay-per-use resources thatmatch the free package to enjoy the benefits. When you are using a pay-per-useresource, if the system finds a matched free package, it preferentially deducts thequota of the free package. Excess usage will be charged based on normal pricingstandards.

For more information about free packages, see Purchase Guide on the Free Packagespage.

7.5 In What Data Centers Are Free Packages Available?You can use free packages in the following data centers of HUAWEI CLOUD(International): AP-Hong Kong, AP-Bangkok, AF-Johannesburg, AP-Singapore, LA-Santiago, LA-Mexico City1, and LA-Sao Paulo1. The actual available regions aredisplayed on the Billing Center > Free Packages page.

7.6 Do I Need to Pay for a Free Package?No. You won't be charged for resources that match the free package until thepackage expires or is used up. Go to the Billing Center > Free Packages page tocheck the usage of your free package at any time.



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7.7 Why Do I Have to Add a Payment Method to UseFree Packages?

You must complete the account information and add a valid payment methodbefore using HUAWEI CLOUD products or services. Otherwise, you can onlybrowse them. You can set credit card payment as your preference. For detailsabout how to add a payment method, see Adding a Payment Method.

7.8 What Are the Differences Between Free Packagesand My Packages in the Resource Center?

A free package is a benefit provided by HUAWEI CLOUD for newly registeredcustomers to explore and use HUAWEI CLOUD products or services free of chargewithin specified limits. It is automatically delivered to you once you successfullyregister with HUAWEI CLOUD. You can view the benefits and usage of the freepackage on the Billing Center > Free Packages page.

Meanwhile, the Resource Center > My Packages page displays pay-per-usepackages that you have purchased.

Both free packages and your purchased pay-per-use packages apply to pay-per-use resources. When you are using a pay-per-use resource, the quota of matchedfree packages is deducted first. After such free packages are used up, the resourceis billed based on normal pricing standards.

When you have both a free package and a purchased package, the free package isdeducted first. For details, see Deduction Rules for Packages.

7.9 How Do I Know the Usage of My Free Package andWhether I Have Exceeded Its Quota?

You can view the usage of your free package on the Billing Center > FreePackages page. If the free package has been used up, you can check theexpenditure records of pay-per-use resources on the Billing Center > Bills >Resource Expenditures page.

7.10 Why Do I Receive a Bill When I Am Eligible for aFree Package?

Possible causes:

● Your pay-per-use resources do not match the free package, for example, interms of the product specifications and region.

● The free package has been used up.




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● The free package has expired.

You can view information of the free package on the Billing Center > Free Packages pageand check the expenditure records of pay-per-use resources on the Billing Center > Bills >Resource Expenditures page.

7.11 How Do I Provision Resources Included in a FreePackage?

After obtaining a free package, you can provision pay-per-use resources thatmatch the free package as follows:

On the product purchase page:● Set Billing Mode to Pay-per-use.● Select any of the following regions: AP-Hong Kong, AP-Bangkok, AF-

Johannesburg, AP-Singapore, LA-Santiago, LA-Mexico City1, and LA-SaoPaulo1.

● Select product specifications marked with Free Package.

Set other parameters as prompted.

Submit the configuration. After the resources are provisioned, go to the console toexperience the resources for free.

● When you are using the resources, the free package is deducted first as long as it hasnot expired and you have not exceeded the quota.

● After provisioning the resources, check the remaining quota and expiration time of thefree package on the Billing Center > Free Packages page to avoid extra fees.

● For details about how to provision resources, see Purchase a Cloud Server for Free onHUAWEI CLOUD and Buy a Relational Database Instance for Free.

7.12 Can I Continue to Use the Remaining Quota of aFree Package Next Month If It Has Not Been Used Up?

Currently, the quota of free packages within the validity period is calculatedaccumulatively. As long as a package has not expired, you can continue to use itsremaining quota next month. For details, check the Billing Center > Free Packagespage.



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8 Coupons and Discounts

8.1 Why a Cash Coupon Cannot Be Used?

8.2 How Do I Use a Cash Coupon for Pay-per-Use Products?

8.3 Can I Request Invoices for the Amounts Paid Using Cash Coupons?

8.4 Through What Methods Can I Obtain Cash Coupons?

8.5 Why Is My Resource Still Frozen After I Request a Cash Coupon for It?

8.6 How Do I View the Usage Records of a Cash Coupon?

8.7 Can I Change the Usage Limits of a Cash Coupon?

8.8 How Do I Know Whether a Cash Coupon Has Been Issued?

8.9 Can I Transfer My Cash Coupons to Others?

8.10 Can a Cash Coupon Be Extended in Duration?

8.11 Why Is a Cash Coupon Missing?

8.12 Why Does the Balance of a Cash Coupon Decrease?

8.13 Can Multiple Cash Coupons Be Used in a Single Payment?

8.14 Why Is a Cash Coupon with the Billing Mode of Pay-per-Use Not Used to Payfor a Pay-per-Use Product That Is Within the Applicable Scope?

8.15 Can a Cash Coupon Be Used Multiple Times?

8.16 Can a Cash Coupon Be Used to Pay an Outstanding Amount?

8.1 Why a Cash Coupon Cannot Be Used?Cash coupons have certain usage conditions. If your account has a cash couponthat cannot be used for order payment or used to deduct pay-per-use fees, thepossible causes are as follows:

● Validity period: The cash coupon is not within the validity period. If the cashcoupon has not taken effect, wait until the effective date and then you canuse it. If the cash coupon has expired, it cannot be used.

Billing CenterFAQ 8 Coupons and Discounts


● Applicable product: The cash coupon is not applicable for the type orspecification of the product you select.

● Billing mode: The billing mode of the cash coupon does not match that ofthe product you select. For example, cash coupons whose applicable billingmode is pay-per-use cannot be used to purchase yearly/monthly products;cash coupons whose applicable billing mode is monthly cannot be used topurchase yearly products; and cash coupons whose applicable billing mode isyearly/monthly cannot be used to purchase pay-per-use products.

● Discount exclusion: Cash coupons cannot be used with promotion discounts,commercial discounts, and partner authorized discounts, as well as discountcoupons.

● Cloud service region: There may be a limit where the cash coupon can beused only when you purchase products from a specified cloud service region.

● Subscription type: There may be a restriction on the subscription type of thecash coupon. For example, some cash coupons can only be used forsubscription (new purchase, pay-per-use to yearly/monthly, or trial tocommercial use) but cannot be used for renewal and change.

● Amount limit: There may be a condition in which the cash coupon can beused for an order. For example, some cash coupons require that they be usedfor orders that reach $100 USD and the included products be within thescope.

You can view the usage limits of the cash coupon on the Billing Center > Coupons andDiscounts > Cash Coupons page.

8.2 How Do I Use a Cash Coupon for Pay-per-UseProducts?

If you are a prepaid customer and have eligible cash coupons, when you are usinga pay-per-use resource, these cash coupons are automatically used to pay for it.

If you are a postpaid customer with pay-per-use resources settled at the end of amonth, when the bill is generated next month, your eligible cash coupons will beused to pay for the pay-per-use resources.

Cash coupons with usage limits will be preferentially used. For example, coupons with alimited product scope take precedence over those without. Under the same conditions,coupons that will expire in the latest time are preferred.

8.3 Can I Request Invoices for the Amounts Paid UsingCash Coupons?

No.



8.4 Through What Methods Can I Obtain CashCoupons?

You can obtain cash coupons online or offline.

● Online: Cash coupons obtained from the HUAWEI CLOUD official website,including those automatically issued to you by the system and those youclaim by yourself. Cash coupons obtained online can be used directly and donot need to be activated.

When there is a promotional event that involves coupons on the HUAWEI CLOUDofficial website, eligible customers can go to the event page to obtain relevantcoupons.

● Offline: Cash coupons obtained offline from the account manager or throughother channels (with a 16-digit activation code). You need to go to the BillingCenter > Coupons and Discounts > Cash Coupons page to activate thesecoupons before using them.

8.5 Why Is My Resource Still Frozen After I Request aCash Coupon for It?

Cash coupons cannot be used to clear arrears. Please top up to pay off the arrears.Then the resource will be unfrozen.

8.6 How Do I View the Usage Records of a CashCoupon?

On the Billing Center > Coupons and Discounts > Cash Coupons page, click thename of a cash coupon to go to its details page, and then view its usage records.

8.7 Can I Change the Usage Limits of a Cash Coupon?No.

Limits of a cash coupon such as the validity period, applicable product scope,billing mode, cloud service region, amount limit, and subscription type cannot bemodified.

8.8 How Do I Know Whether a Cash Coupon Has BeenIssued?

You can go to the Billing Center > Coupons and Discounts > Cash Coupons pageto check it.



8.9 Can I Transfer My Cash Coupons to Others?No.

8.10 Can a Cash Coupon Be Extended in Duration?No.

Cash coupons become invalid after expiration.

8.11 Why Is a Cash Coupon Missing?Available cash coupons are displayed on the Billing Center > Coupons andDiscounts > Cash Coupons page by default. If you do not find cash coupons thatshould have been displayed on the page, such coupons may have been used up orhave expired. Select Used Up or Expired from the drop-down box above the cashcoupon list to view used up or expired cash coupons.

8.12 Why Does the Balance of a Cash CouponDecrease?

If you have not used the cash coupon to pay for an order but its balancedecreases, it may be because this cash coupon was automatically used to deductpay-per-use fees. On the Billing Center > Coupons and Discounts > CashCoupons page, click the name of the cash coupon to go to its details page, andthen view its usage records.

8.13 Can Multiple Cash Coupons Be Used in a SinglePayment?

No.

Only one cash coupon can be used in each payment.

8.14 Why Is a Cash Coupon with the Billing Mode ofPay-per-Use Not Used to Pay for a Pay-per-Use ProductThat Is Within the Applicable Scope?

Possible causes:

● You may have a commercial discount or partner authorized discount, which ismutually exclusive with cash coupons.

● Pay-per-use expenditures are not billed. If you are a postpaid customer withpay-per-use resources settled at the end of a month, eligible cash couponswill not be deducted until the bill is generated next month.



● The validity period of the cash coupon does not match. If you are a prepaidcustomer with a cash coupon that has not taken effect when you use pay-per-use resources, the cash coupon cannot be used for fee deduction. If you are apostpaid customer with a cash coupon that has not taken effect in the monthwhen you use pay-per-use resources, the cash coupon cannot be used for feededuction. You can view the effective time and expiration time of the cashcoupon on the Coupons and Discounts > Cash Coupons page in the BillingCenter.

8.15 Can a Cash Coupon Be Used Multiple Times?Cash coupons usable upon a specified amount (that is, with an amount limit) canbe used only once. Other cash coupons can be used multiple times if there is no"For once only" restriction.

8.16 Can a Cash Coupon Be Used to Pay anOutstanding Amount?

No.



9 Orders

9.1 How Long Does It Take to Process an Approved Order?

9.2 How Do I View Completed Orders?

9.3 What Can I Do When an Order Fails to Be Submitted?

9.4 Can I Cancel an Order in the Processing State?

9.1 How Long Does It Take to Process an ApprovedOrder?

Within 10 minutes generally. However, the time varies according to the specificcloud service product.

9.2 How Do I View Completed Orders?1. Go to the Orders page.2. To view yearly/monthly orders, click the Yearly/Monthly > All tab, as shown

in figure 1. To view reserved instance orders, click the Reserved instances >All tab, as shown in figure 2.

Figure 9-1

Billing CenterFAQ 9 Orders


https://account-intl.huaweicloud.com/usercenter/?locale=en-us#/userindex/myOrder

Figure 9-2

3. Select Completed from the Order Status drop-down list and you can see allcompleted orders.

9.3 What Can I Do When an Order Fails to BeSubmitted?

Submit a pre-sales service ticket, and provide information including the problemtype, cloud service region, and problem description. Alternatively, dial +864000-955-988 to contact HUAWEI CLOUD customer service.

9.4 Can I Cancel an Order in the Processing State?No, but you can cancel an order in the Pending Payment state.

Billing CenterFAQ 9 Orders


https://console-intl.huaweicloud.com/ticket/?locale=en-us#/ticketindex/createIndex

10 Renewals

10.1 What Are the Differences Between a Top-Up and a Renewal?

10.2 How Do I Renew an Instance?

10.3 When Does a Resource Renewal Take Effect?

10.4 Can I Change the Product Specifications in a Renewal?

10.5 What Are the Renewal Period Options?

10.6 Is a Cloud Service Product Automatically Renewed After It Has Expired?

10.7 Will a Free Trial Product Be Automatically Renewed After the Trial HasExpired?

10.8 Does a Price Change Affect the Cloud Service Running?

10.9 Does Changing the Specifications of a Product Affect Other DiscountedProducts?

10.10 What Are the Preferences for Automatic Renewals?

10.11 Why Is the Renewal Price Different from the Purchase Price?

10.12 Why Is the Duration of a Monthly Product Less Than One Month After IRenew It?

10.13 Is a Resource Retained After Expiration?

10.14 When Does an Automatic Renewal Take Place?

10.15 Can a Frozen Resource Be Renewed?

10.16 What Is the Validity Period Before Paying for a Renewal?

10.17 Is There a Discount for the Renewal of Resources Purchased in an Event?

10.1 What Are the Differences Between a Top-Up and aRenewal?

Top-up: Customers add a sum of money to their HUAWEI CLOUD account by anonline payment or a bank transfer.

Billing CenterFAQ 10 Renewals


Renewal: Customers extend the use duration of the purchased products by anonline payment or a bank transfer.

10.2 How Do I Renew an Instance?● You can manually renew a yearly/monthly product when it is about to expire.

For details, see Manually Renewing a Resource.

● To prevent a resource from being deleted upon expiration, you can enableauto-renewal for yearly/monthly products you frequently use. For details, seeAutomatically Renewing a Resource.

10.3 When Does a Resource Renewal Take Effect?After a resource is renewed, the renewal takes effect immediately and theresource can be used normally. If a resource has entered the grace period orretention period, the renewed period starts from the original expiration time(excluding the grace period or retention period).

● After a Frozen resource is renewed, it is unfrozen immediately and enters theProvisioned state.

● After an Expired resource is renewed, it enters the Provisioned state.

10.4 Can I Change the Product Specifications in aRenewal?

No. In a renewal, you can only extend the use duration of the product. If you wantto change the product specifications, see here to learn how to changespecifications.

10.5 What Are the Renewal Period Options?● For a manual renewal, you can renew the product use duration for another 1

month, 2 months, 3 months, 4 months, 5 months, 6 months, 7 months, 8months, 9 months, 1 year, 2 years, and 3 years. (Detailed periods are subjectto the options displayed on the renewal page.)

● For an automatic renewal, the options are 1 month, 3 months, 6 months, 9months, and 1 year. (Detailed periods are subject to the options displayed onthe renewal page.)

10.6 Is a Cloud Service Product Automatically RenewedAfter It Has Expired?

A yearly/monthly subscription will be automatically renewed with the automaticrenewal function. For details about how to enable this function, seeAutomatically Renewing a Resource.







10.7 Will a Free Trial Product Be AutomaticallyRenewed After the Trial Has Expired?

No. You need to manually renew the product on the Renewals page of the BillingCenter.

10.8 Does a Price Change Affect the Cloud ServiceRunning?

No.

10.9 Does Changing the Specifications of a ProductAffect Other Discounted Products?

No.

10.10 What Are the Preferences for AutomaticRenewals?

When automatic renewal is enabled, HUAWEI CLOUD deducts the renewal feefrom your account 7 days before the product expiration time. Cash, flexi-purchase,and discount coupons can be used for an automatic renewal.

10.11 Why Is the Renewal Price Different from thePurchase Price?

Possible causes of the difference include:

● You bought the product at a special price, which is not applicable forrenewals.

● You bought the product at a discount, but not for renewals.● You renew the product for a different period than you bought it for. For

example, you bought the product for a month but renew it for a year.● Due to price changes, you need to renew the product at a different price than

you bought it.● You bought the product with its associated and attached resources (for

example, host, system disk, data disk, and IP bandwidth) but only renew itsassociated resources (only host, system disk, and data disk), leading todifferent prices.



https://account-intl.huaweicloud.com/usercenter/?locale=en-us#/userindex/renewalManagement

10.12 Why Is the Duration of a Monthly Product LessThan One Month After I Renew It?

If you have set a renewal date, a renewed monthly product may have a durationless than or more than 30 days. For details, see Setting a Renewal Date.

10.13 Is a Resource Retained After Expiration?After a resource expires or is in arrears, it enters the grace period and retentionperiod and will not be deleted immediately. See Service Suspension andResource Release.

10.14 When Does an Automatic Renewal Take Place?The fee for an automatic renewal will be charged at 3:00 seven days before theproduct is due. Please ensure that your balance is sufficient. If the fee deductionfails due to insufficient account balance, the system will attempt to deduct the feeat 3:00 on each of the following days until the resource has been released. Oncethe fee is successfully charged, the automatic renewal succeeds.

10.15 Can a Frozen Resource Be Renewed?Yes. After a Frozen resource is renewed, it is unfrozen immediately and enters theProvisioned state.

10.16 What Is the Validity Period Before Paying for aRenewal?

When a customer's yearly/monthly resource has expired but has not renewed it, ora customer is in arrears or has an overdue bill because of an insufficient creditbalance, the customer's resource enters a grace period. If the outstanding fees arestill not paid off when the grace period ends, the resource enters a retentionperiod. During the retention period, the resource service is suspended. If theoutstanding fees are still not paid off when the retention period ends, the resourcewill be released and data stored on the resource will be permanently deleted.

● Grace period: When a customer's yearly/monthly resource has expired but thecustomer has not renewed it, or a customer is in arrears or has an overduebill because of an insufficient credit balance, HUAWEI CLOUD provides aperiod of time for the customer to renew the resource or pay off theoutstanding fees. During the grace period, the customer can still use theresource but cannot purchase new cloud services. A grace period is 15 dayslong.

● Retention period: When the grace period expires, if the customer still does notrenew the resource or pay off the outstanding fees, the resource enters aretention period. During the retention period, the customer cannot access the






resource but data stored on the cloud service will be retained. A retentionperiod is 15 days long.

10.17 Is There a Discount for the Renewal of ResourcesPurchased in an Event?

Whether there is a discount for the renewal of resources you buy in an eventdepends on the specific event rules.



11 Unsubscriptions

11.1 Under What Conditions Is an Unsubscription Not Allowed?

11.2 When Will the Refund Arrive in My Account After I Unsubscribe from an ECS?

11.3 Can I Unsubscribe from a Yearly/Monthly Subscription?

11.4 Can I Unsubscribe from a Marketplace Product?

11.5 What Can I Do If I Cannot Find My Resources On the Unsubscriptions Page?

11.6 If I Used a Coupon to Buy a Product, What Happens to the Coupon When IUnsubscribe from the Product?

11.7 How Do I View the Unsubscription Fee? How Is It Calculated?

11.8 Can a Resource Be Retrieved After Its Unsubscription?

11.1 Under What Conditions Is an Unsubscription NotAllowed?

See List of Cloud Service Products That You Cannot Unsubscribe From.

11.2 When Will the Refund Arrive in My Account AfterI Unsubscribe from an ECS?

In real time.

11.3 Can I Unsubscribe from a Yearly/MonthlySubscription?

Yes. You can perform the unsubscription on the Unsubscriptions page of theBilling Center.

Billing CenterFAQ 11 Unsubscriptions



https://account-intl.huaweicloud.com/usercenter/?locale=en-us#/userindex/retreatManagement

11.4 Can I Unsubscribe from a Marketplace Product?Different products in the Marketplace have different unsubscription rules. Fordetails about the unsubscription rules for the Marketplace products, seeUnsubscription Rules on the Marketplace.

11.5 What Can I Do If I Cannot Find My Resources Onthe Unsubscriptions Page?

The following types of resources are not displayed on the Billing Center >Unsubscriptions page:

1) One-off billed products. They become invalid immediately after purchase andwill not be displayed.

2) Reserved instances, which need to be unsubscribed from on the cloud servicepage rather than in the Billing Center.

11.6 If I Used a Coupon to Buy a Product, WhatHappens to the Coupon When I Unsubscribe from theProduct?

For resource unsubscriptions that meet the "five-day unconditional full refund"rule, unsubscriptions of a renewal period that has not taken effect, andunsubscriptions that failed to be created, cash coupons you used when you boughtthe product are returned to you, but not discount coupons. For other types ofunsubscriptions, neither cash coupons nor discount coupons are returned.

11.7 How Do I View the Unsubscription Fee? How Is ItCalculated?

If you want to check the unsubscription fee, enter the Billing Center >Unsubscriptions page, locate the resource you want to unsubscribe from, andclick Unsubscribe from Resource in the Operation column. You can see theunsubscription fee on the displayed page.

Refund amount = Your actual payment – Amount due – Handling fees. The usedcash coupons will not be refunded. See the unsubscription page for the finalrefund amount.

● Your actual payment refers to the payment in cash and/or flexi-purchasecoupons, not including any payment in cash coupons.

● Amount due = Actual payment x (Actual product usage period/Subscribedperiod)

● The handling fees include the cash account handling fee and the flexi-purchase coupon handling fee, as described in Table 1.



https://support.huaweicloud.com/intl/en-us/usermanual-marketplace/en-us_buyer_topic_0000007.html



In an unsubscription from a renewal period that has not taken effect, no handling feesare charged and the used cash coupons are refunded. When there is more than onerenewal period that has not taken effect, you can choose to unsubscribe from theresource or the last renewal period.

Table 11-1 Handling fees

Product Type Actual ProductUsage Period ≤ 1Year

1 Year < ActualProduct UsagePeriod ≤ 2 Years

2 Years < ActualProduct UsagePeriod ≤ 3 Years

3-year prepaidproduct

Handling fee =15% of youractual payment


Handling fee =5% of your actualpayment




-



- -

Monthly prepaidproduct


- -

11.8 Can a Resource Be Retrieved After ItsUnsubscription?

Resources cannot be retrieved once they are unsubscribed from.



12 Others

12.1 What Can I Do If a Message Indicating "Insufficient permissions. Policydoesn't allow bss: unsubscribe: update to be performed." Is Displayed When I AmPerforming the Operation?

12.1 What Can I Do If a Message Indicating"Insufficient permissions. Policy doesn't allow bss:unsubscribe: update to be performed." Is DisplayedWhen I Am Performing the Operation?

If error "Insufficient permissions. Policy doesn't allow bss: unsubscribe: update tobe performed." occurs when IAM sub-users are performing operations at theBilling Center, the following steps can be taken:

1. Log in to HUAWEI CLOUD as an administrator of the group to which the IAMuser belongs.

2. Move the mouse over the username at the top right, and select Identity andAccess Management in the drop-down list.

3. In the user group list, click Configure permissions on the right of the usergroup.

4. Add the BSS Administrator policy in all areas. For details about adding thepolicy, see Creating a User Group.

Billing CenterFAQ 12 Others


https://support.huaweicloud.com/intl/en-us/usermanual-iam/en-us_topic_0046611269.html

faq · 2020-01-28 · 6.3 how do resellers experience and test huawei cloud services?.....21 6.4...

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