Fast and furious service rollout - thanks to agile

NORMAN SPURR • EXECUTIVE MANAGER IMT • CSIRO • @NORMSPURR

SARAH BLAKE • SERVICE MANAGER • CSIRO • @SARAHBLAKE44

Agenda T h e p r o b l e m

4 i n s i g h t s

Q & A

W r a p u p

183,000 emails

#1 Demonstrate it right the first time

Lucy Executive Manager

Peter Service Centre

Manager

Wendy Finance Officer

Research Manager

#2 Keep them in their comfort zone

183,000 emails

#3 Accept a minimum viable product

Change is an evolution

Email

Portal

KPI's

Knowledge

#4 Define requirements the agile way

20%-30% reduction in contact

1950 emails

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Instant savings of $60K

Questions?

Thank you!

NORMAN SPURR • EXECUTIVE MANAGER IMT • CSIRO• @NORMSPURR

SARAH BLAKE • SERVICE MANAGER IMT • CSIRO • @SARAHBLAKE44