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Fasthosts Internet
Parallels Plesk 10 Manual
Administrators Guide to Plesk 10
Page 1 of 44
Introduction ................................................................................................................................................................. 2
Before you begin ...................................................................................................................................................... 2
Logging in to the Plesk control panel ...................................................................................................................... 2
Securing access to the Plesk 10 control panel ........................................................................................................ 3
Configuring your new server ..................................................................................................................................... 5
Retrieving your Licence Key ..................................................................................................................................... 9
Setting up your nameservers ................................................................................................................................. 10
Plesk user accounts ................................................................................................................................................. 13
Server administrator ............................................................................................................................................ 13
Reseller accounts ................................................................................................................................................ 13
Client accounts .................................................................................................................................................... 14
Domain administrators ......................................................................................................................................... 14
Email users .......................................................................................................................................................... 14
Creating your own Subscription (Hosting your own website) ............................................................................. 14
Adding a new Reseller account .............................................................................................................................. 16
Adding a new Client account .................................................................................................................................. 18
Contact Information ............................................................................................................................................. 19
Access to Panel ................................................................................................................................................... 20
Subscription ......................................................................................................................................................... 20
Adding a domain to your server.............................................................................................................................. 22
Pointing a domain to your server............................................................................................................................ 24
Creating Glue Records ........................................................................................................................................... 25
Changing the DNS settings of a domain on your server ...................................................................................... 26
Edit an existing DNS record ................................................................................................................................ 28
Delete a DNS record ........................................................................................................................................... 28
Create a new DNS record ................................................................................................................................... 29
Adding a new mailbox to a domain ........................................................................................................................ 30
Changing an FTP password .................................................................................................................................... 32
Creating a Database ................................................................................................................................................. 33
Adding additional IP addresses to your server ..................................................................................................... 35
Adding an SSL certificate to a domain name ........................................................................................................ 36
Rebooting your server ............................................................................................................................................. 40
Changing a Plesk login password .......................................................................................................................... 41
Finding additional help for the Plesk control panel .............................................................................................. 42
Administrators Guide to Plesk 10
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Introduction
Parallels Plesk Panel 10 is a powerful and intuitive online interface to help you easily manage
your Windows or Linux dedicated server. It can automate your web hosting experience, and help
you run a profitable business by allowing you to control your customers and their hosting
accounts.
This guide will help you get started with some of the basics of Plesk.
Note: While we are unable to offer telephone or email support for the Plesk
control panel, we have a comprehensive range of online guides and
tutorials to help you set up and administer your server. You can also find
additional help from Parallels, the makers of the Plesk control panel.
Before you begin
Before you begin you need to make sure you have the following information available:
Your dedicated server Administrator Login details.
The primary IP address assigned to your server.
The secondary IP address assigned to your server.
This information was sent to you in your server deployment email when your server was built.
The IP addresses assigned to your server can also be viewed through your Fasthosts control
panel.
Logging in to the Plesk control panel
Plesk uses port 8443, and can be accessed from your web browser using the primary IP
address assigned to your dedicated server.
Open your web browser and enter http://<your server's ip address>:8443, then click Go. For
example http://88.208.201.117:8443.
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You will be prompted to enter your
username and password, which were
sent to you in an email when your server
was first deployed. Once you've
entered these into the appropriate field,
click Log in.
You are now logged in and ready to start configuring your server and setting up your websites.
Securing access to the Plesk 10 control panel
The Plesk control panel can only be accessed via SSL. This keeps it secure as all traffic to and
from the control panel is encrypted using a self-signed SSL certificate.
You can take further precautions to restrict access to your Plesk control panel by either blocking
selected IP addresses, or by blocking all IP addresses and only allowing selected IP addresses
access.
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Step 1 Log in to the Plesk control panel on your server as the
server administrator and click on the Settings icon in the
Server Management menu.
Step 2 Click the Restrict Administrative Access icon in the Security group.
Step 3 Click on Add New Network.
Step 4 Enter the IP address or Subnet
mask you want to allow or restrict
in the Subnet or IP address text
box and click Ok.
Quick tip: You can use * as a wildcard character to specify a range of IP
addresses. For example, 123.123.*.*.
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Step 5 The IP address will be saved and you will receive an on-screen confirmation. You can add as
many IP addresses or subnets as you like by repeating the steps above.
Step 6 To restrict administrator access to the Plesk control panel so the IP addresses you have added
to the list cannot login, select Allowed, excluding the networks in the list.
If you wish to allow administrative access only to the IP addresses you have added to the list,
select the option Denied from the networks that are not listed.
Important: If restricting access to only the IP addresses in the list, make
sure you use a static IP address, rather than a dynamic IP address,
otherwise you could have difficulty accessing your control panel if your
internet provider issues you with a new IP address.
Configuring your new server
The first time you log into the Plesk control panel you will be asked to view the Plesk terms and
conditions and configure your server. This process doesn't take long to complete.
We send you an email once your server is built. This contains the details you need to log into
your Plesk control panel. Visit the URL shown within the email, and then enter your Plesk
username and password in the text boxes provided.
Step 1 You will be shown the Plesk end user agreement. If you are happy with the terms shown in the
licence agreement, check the box marked I agree to the terms of this licence agreement, and
then click Accept.
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Step 2 Next you will see the Plesk configuration screen. This screen has four different sections that you
can configure:
Settings
We have already filled in
a hostname record for
you to use in this text
box, so in the
majority of cases you
don't need to make any
changes to this field at all.
Important: If you are an advanced user, and wish to use a custom
hostname record, please ensure that the hostname you enter here resolves
to your server before completing this step.
Default IP address
A list of IP
addresses assigned to
your server is
available in the drop
down menu
provided. Choose the
IP address which will
be the primary IP
address used by this
server.
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Important: Do not attempt to add an IP address that is not assigned to you.
This will not work and may result in your server becoming suspended.
Shared IP addresses
The Plesk control panel
allows you to assign IP
addresses to a
specific use, or to
allow your IP
addresses to be
shared among all your
users.
If you are planning on having multiple users on your control panel and don’t want to purchase IP
addresses for each user it’s recommended that you share these IP addresses to start with.
Administrators preferences
You will now be
prompted to change your
Plesk password.
Enter and then
confirm your new
password in the text boxes
provided.
Once complete, click OK.
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Step 3 On the next screen, enter your company name and contact details in the text boxes provided
then click OK.
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Plesk is now configured on your server.
Retrieving your Licence Key -
When you first log into the Plesk control panel you will receive the following error:
Each time you install the Plesk control panel or Powerpack you will be provided with a new
product licence. Your server does not come with a product licence by default, but this can be
updated in just a few easy steps.
Click Retrieve keys.
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Your server will now
connect with Parallels to
update your licence
information. This may take
a couple of minutes to
complete. Once done, click
OK to update your
licence key.
Setting up your nameservers
By default, Plesk is set up with one nameserver record. If you want to point your domain name to
your server you should create another nameserver record within the Plesk control panel.
Step 1 Log into your Plesk control panel as an administrator. Then
click DNS Settings in the Server section of the control panel.
Step 2 Click DNS Template Settings in the General section.
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Step 3 You will see that a nameserver called ns.<domain> has already been set up for you.
This is your first (primary) nameserver. To add a new nameserver click Add DNS Record at the
top of the screen.
Step 4 Enter the following in the text boxes provided:
Record Type: Select NS from the drop down list.
Domain name: Leave blank
Nameserver: ns1.<domain>
Once done, click OK.
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Your new nameserver will be listed as below.
Step 5 Finally, we need to create an A record to point your nameserver towards the IP address of your
server. Click Add DNS Record again, then enter the following in the text boxes provided.
Record type: A
Domain name: ns1
IP address: Enter the secondary IP address of your server.
Once done, click OK.
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You will now see an A record that points your new nameserver towards the secondary IP
address on your server.
Your nameservers are now set up within your control panel and any domains you add to your
server from this point on will be configured to use them.
You should now point your domain name towards your new nameservers.
Plesk user accounts
Before you can add any service to your server, you need to create a Customer or Subscription
that will be able to use these services. The Plesk control panel uses the following user account
hierarchy:
Server administrator
The server administrator has full access to all features of the Plesk control panel. This includes
the ability to create all other user accounts as well as the ability to manage server wide settings.
Reseller accounts
Reseller accounts are designed for your customers to sell your hosting services to their own
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clients. Resellers can create client accounts for their own customers, as well as creating hosting
and email services, but they cannot create other reseller accounts.
Client accounts
Client accounts provide end-user access to create individual hosting and email services. Clients
cannot resell any hosting services.
Domain administrators
Similar to the Client account, you can enable one domain administrator account per hosted
domain. This login allows users to set up and manage their website hosting and email services --
these accounts are disabled by default. In most circumstances, a Client account would be more
suitable.
Email users
Email users can login to the Plesk control panel to modify their email address. Each mailbox that
you create on a domain will be given access to their own control panel, from which the user can
change their mailbox password, and set up autoresponders and redirects (forwarders).
Creating your own Subscription (Hosting
your own website)
Step 1
Step 2
Log in to the Plesk control panel on your server.
Click Subscriptions in the Hosting Services menu.
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Step 3 Click Add New
Subscription.
Note: If you receive an error that you do not have enough resources to add
a reseller to your server you should update your licence key.
Step 4 You will be asked for all the information needed to set up your new subscription.
Enter the following in the boxes provided:
Domain name: Enter the domain name that you want to host on your server.
IPv4 address: The drop down list will provide you with all the available IP addresses you
can use to host on the domain name. Select an IP address from this list, which will be
the IP address of your website.
Quick tip: You can add extra IP addresses to your server as required. See
the chapter Adding additional IP addresses to on page 35.
IPv6 address: As above, but using IPv6 rather than IPv4 addresses. This can be left
blank unless your customer specifically requires an IP6 address for their website.
Username: Create a username for your customer. This username will be used to
manage website files and folders via FTP.
Password: Enter and then confirm a password for your customer in the text boxes
provided. This password will be used to manage website files and folders via FTP.
Service plan: The drop down menu will show all the service plans available to your
customer. You can create additional service plans through the Plesk control panel at any
time.
Add-ons: Add any additional features or services to your customers hosting package by
using the button marked >>. These services will be in addition to the standard range of
services available in the chosen service plan.
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Once done, click OK. Your
New Customer will be
listed and is ready for use.
Adding a new Reseller account
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Step 1
Step 2
Log in to the Plesk control panel on your server.
Click Resellers in the Hosting Services menu.
Step 3 Click Add New
Reseller.
Note: If you receive an error that you do not have enough resources to add
a reseller to your server you should update your licence key.
Step 4 You will be asked for all the information needed to sign a reseller up to your hosting services.
Enter contact information, a username and password, and a Service plan the reseller can use in
the boxes provided and click OK.
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Your New Reseller will
be listed and is ready
for use.
Adding a new Client account
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Step 1
Step 2
Log in to the Plesk control panel on your server.
Click Customers in the Hosting Services menu.
Step 3 Click Add New
Customer.
Note: If you receive an error that you do not have enough resources to add
a reseller to your server you should update your licence key.
Step 4 You will be asked for all the information needed to sign a customer up on your hosting services.
This form is split into three main sections.
Contact Information
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Enter your
customers name,
email address and
contact details in the text
boxes provided.
Access to Panel
Create a username and
password for your new
customer. This will be
used by your
customer to access the
Plesk Control panel to
administer their own
domain name.
Subscription
This section allows you to add the domain name, type of hosting, and any additional resources
to your customers account.
If you do not want to add a domain name or hosting package for the customer, uncheck the box
marked Create subscription for the customer and skip to step 5.
Enter the following in the boxes provided:
Domain name: Enter the domain name that you want to host on your server.
IPv4 address: The drop down list will provide you with all the available IP addresses
you can use to host on the domain name. Select an IP address from this list, which will
be the IP address of your customer’s website.
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Quick tip: You can add extra IP addresses to your server as required. See
the chapter Adding additional IP addresses to on page 35.
IPv6 address: As above, but using IPv6 rather than IPv4 addresses. This can be left
blank unless your customer specifically requires an IP6 address for their website.
Username: Create a username for your customer. This username will be used to
manage website files and folders (FTP).
Password: Enter and then confirm a password for your customer in the text boxes
provided. This password will be used to manage website files and folders via FTP.
Service plan: The drop down menu will show all the service plans available to your
customer. You can create additional service plans through the Plesk control panel at any
time.
Add-ons: Add any additional features or services to your customers hosting package by
using the button marked >>. These services will be in addition to the standard range of
services available in the chosen service plan.
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Once done, click OK. Your
New Customer will be
listed and is ready for use.
Adding a domain to your server
Each domain name must be associated with a customer, or contact, responsible for it. The
process is slightly different depending upon whether or not a customer has already been added
to your server.
This guide assumes that you have already added a customer to your control panel and will show
you how to add a new domain name to this customer. If you have not already created a contact
to assign this domain to see the chapter Creating your own Subscription (Hosting your own
website) on page 14 or Adding a new Client account on page 18.
Step 1
Step 2
Log in to the Plesk control panel on your server.
Click Customers in the Hosting Services menu.
Step 3 At the foot of the
screen, click Add New
Subscription.
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Step 4 Enter the following in the boxes provided:
Domain name: Enter the the domain name that you want to host on your server.
IPv4 address: The drop down list will provide you with all the available IP addresses
you can use to host on the domain name. Select an IP address from this list, which will
be the IP address of your customer’s website.
Quick tip: You can add extra IP addresses to your server as required. See
the chapter Adding additional IP addresses to on page 35.
IPv6 address: As above, but using IPv6 rather than IPv4 addresses. This can be left
blank unless your customer specifically requires an IP6 address for their website.
Username: Create a username for your customer. This username will be used to
manage website files and folders via FTP.
Password: Enter, then confirm a password for your customer in the text boxes provided.
This password will be used manage website files and folders via FTP.
Service plan: The drop down menu will show all the service plans available to your
customer. You can create additional service plans through the Plesk Control Panel at
any time.
Add-ons: Add any additional features or services to your customers hosting package by
using the button marked >>. These services will be in addition to the standard range of
services available in the chosen service plan.
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Once done, click OK. The new
hosting subscription will be
listed at the foot of the page.
Pointing a domain to your server
Once you’ve added hosting for a domain name through the Plesk control panel, you need to
point the DNS for that domain to your server. To do this you need to create Glue records.
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Creating Glue Records
Note: If your domain name is not registered with Fasthosts you should
follow the procedures of your domain registrar to create your glue records.
Step 1 Log into your Fasthosts control panel and click Domain Names.
Step 2 Click on the domain name that you just set up hosting for within your Plesk control panel. This is
the domain we need to create the glue records for.
Step 3 Click Glue Records in the Domain Management section of your control panel.
Step 4 Click Add Glue Record.
Step 5 The Add Glue Record pop up box will appear. You need to create two nameservers for your new
domain, ns.<domain> to point to the primary IP address of the server, and ns1.<domain> to
point to the secondary IP address.
Host Name: This is the sub domain name you would like to use for your glue record. For
example: ns1.ralphsdomainname.com.
IP Address: Enter the IP address of your new nameserver. 88.208.155.24 for example.
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Once you’ve entered the details for your new nameserver click Save. You will receive onscreen
confirmation that the glue records have been created.
Important: It may take up to 72 hours for your new glue records to become
active and start pointing to your dedicated server.
Changing the DNS settings of a domain on
your server
Your dedicated server gives you full control over the DNS of all domains hosted upon it. You can
manage your DNS records through the Plesk control panel.
Step 1 Log in to the Plesk control panel on your server. Then
click Domains in the Hosting Services menu on the left.
Step 2 Locate the domain name you would like to modify the DNS for, and click it's associated Control
Panel link.
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Step 3 Select the Websites & Domains tab.
Step 4 Click the DNS
Settings icon.
Step 5 You will be presented with a list of all DNS records currently set up on the domain.
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Edit an existing DNS record
Step 1 Locate the record you wish to change in the list and click on it.
Step 2 Enter your new DNS
record information
and click the Ok
button.
Step 3 You will receive confirmation that the DNS properties have been changed, but the changes won't
be saved until you write them to the server. To do this, click the Update button.
Delete a DNS record
Step 1 Select the check box by the record(s) you want to delete, and click Remove.
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Step 2 Make sure the
Confirm removal box
is selected and click
Ok.
Step 3 On the next screen, click the Update button to save the DNS record deletion changes to the
server.
Create a new DNS record
Step 1 Click the Add Record icon above the DNS records list.
Select the type of DNS record you want to create from the Record type drop down list. The
options are:
NS: Create a nameserver record.
A: Create an A record.
AAAA: Create an A record for an IPv6 IP address.
CNAME: Create a Canonical Name record.
MX: Create a Mail exchanger record.
PTR: Create a Pointer record.
TXT: Create a Text record.
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SRV: Create a Service Locator record.
Step 3 Enter the details of the
new DNS record
you're creating. The
information Plesk
asks for will vary
depending on the
type of record you
are creating. The built in
help documentation can provide more information on what to enter on this screen if you need it.
When you are done, click Ok.
Step 4 On the next screen, click the Update button to save the DNS record deletion changes to the
server.
Adding a new mailbox to a domain
You can create and manage your mailboxes through the Plesk control panel to allow you and
your customers to send/receive mail through your server.
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Step 1 Click Domains in the Hosting Services menu on the left.
Step 2 Locate the
domain name you
would like to add
the mailbox to,
and click it's
associated Control
Panel link.
Step 3 You will be logged in to
Plesk at the domain level.
Select the Mail tab.
Step 4 On the next screen you will see a list of any mailboxes that have already been set up on the
domain. Click the Create E-Mail Address button.
Step 5 Enter the following information on the General tab:
E-mail address: Enter the name of the mailbox you want to create.
Mailbox: Make sure this option is selected.
Password: Enter a password for the mailbox
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Confirm password: Retype the password you have chosen.
Step 6 Click OK. Your new mailbox will be created and you will receive an on-screen confirmation
message.
Changing an FTP password
File Transfer Protocol (FTP) is used to upload a website to your server. Your FTP sessions are
protected by a password, which you can change through your Plesk control panel for any of your
hosted domains.
Step 1
Step 2
Login to the Plesk control panel on your server.
Click Subscriptions in the Hosting Services menu.
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Step 3 Your hosting subscriptions will be
listed. Click on the Domain name for
which you would like to change the
FTP details.
Step 4 You will see the Overview
screen for the Hosting
subscription. Click Change
Hosting Settings.
Step 5
Step 6
Enter and then confirm a
new FTP password in the
text boxes provided.
Click OK to save your
changes.
Creating a Database
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You can add a new MySQL database to your server from your Plesk 10 control panel.
Step 1 In the Server Management menu, click Tools and Utilities.
Step 2 In the Resources section
click Database Servers.
Step 3 Click Add Database Server.
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Step 4
Step 5
Enter a username to use when
connecting to the database in the
Administrator's username text
field, and choose and confirm a
strong password in the New
administrator's password and
Confirm new administrator’s
password fields.
Click OK to create your new
database.
Adding additional IP addresses to your
server
Additional IP addresses are available for Fasthosts Dedicated and Virtual servers.
These can be ordered and purchased through your Fasthosts control panel. Once the IP
address has been purchased, it needs to be added to your server. You can do this through your
Plesk control panel.
Step 1 Log in to your Plesk control panel as an
Administrator user. Then, click on Tools & Utilities
in the Server Management menu.
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Step 2 Click on the IP
Addresses icon.
Step 3 You will see a list of
all IP addresses
currently set up on
your server. Click
the Add IP
Address icon
above the list.
Step 4 You will then be asked to enter the following information about your new IP address:
Interface: This drop down will list all network cards installed in the server. There should
only be one option to select from this list, just leave this as it is.
IP address and subnet mask: Enter your new IP address, followed by a slash, then
255.255.252.0. For example, 88.208.201.117/255.255.252.0.
IP address distributed as: If you intend to assign this IP address to one user or
domain, for example to support an SSL certificate, then select Dedicated. If this IP
address is to be shared between several domains then choose Shared. It is most likely
that you will require the Dedicated option, which is already selected by default.
SSL Certificate: Leave default certificate selected.
You will receive on-screen confirmation that the new IP address has been added to your server.
Adding an SSL certificate to a domain name
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Step 1 Log in to the Plesk control panel on your server as the
server administrator and click on Domains in the Hosting
Services menu.
Step 2 Locate the domain name you would like to add the certificate to and click Control Panel.
Step 3 Select the Websites &
Domains tab.
Step 4 Click on the SSL
Certificates icon.
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Step 5 Click the Add SSL Certificate icon.
Step 6 Enter a Certificate Name to help you identify this certificate. In the example below we've named
it after the domain name the certificate is for, to make it quickly and easily identifiable.
Step 7 Select the level of encryption you require from the Bits drop down list. It is highly recommended
you choose 2048 or higher, if available.
You also need to enter your company address, the domain name the certificate will protect, and
a valid email address. These details must be accurate as they will be used to generate your
private key.
Click the Request button when you've entered the information. You'll see a confirmation
message that the certificate has been created.
Step 8 Locate the newly created certificate in the list and click on it to see it's properties. Scroll down
and find the CSR section. Copy all the text that starts with -----BEGIN CERTIFICATE
REQUEST----- and ends with -----END CERTIFICATE REQUEST----- to the clipboard.
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Step 9 Visit the web site of your chosen certificate authority and follow their procedures to purchase
your certificate. When prompted, paste the CSR text you copied in the previous step into their
online form. They will then generate your certificate. Save the generated certificate file to your
local machine.
Quick tip: You can purchase SSL certificates through the Fasthosts Control
panel.
Step 10 Select the Websites & Domains tab, and click the SSL Certificates icon to go back to the SSL
certificates list. Click on the certificate you just created in the list to view it's properties again.
Step 11 Under the Upload
certificate files
section, click the
Browse button by
the Certificate text
box and locate the file
you just saved to your
machine from the certificate authority.
Click the Send File button to upload the certificate to your server.
Note: Alternatively you can paste the contents of your newly generated
certificate into the Certificate text box under the Upload certificate as text
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section, and click the Send Text button.
Rebooting your server
Fasthosts dedicated servers can be easily remotely rebooted from the Plesk control panel, or the
remote eRic card console.
Note: The recommended method of rebooting your server is through the
eRic card remote console. This is explained in our article: How do I reboot
my server?
Step 1
Step 2
Log in to the Plesk control panel on your server.
In the Server Management section of the control
panel, click Tools and Utilities.
Step 3 The option to restart your server is available within the Server Management section of the
control panel.
Important: Do not press Shut Down Server. This will shut down your server
completely and you will be unable to restart it remotely. If this does occur
please contact us to manually restart it.
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Changing a Plesk login password
It is a good idea to change the password you use to login to your dedicated server's Plesk
control panel regularly to help keep your server secure.
Step 1
Step 2
Log in to your Plesk control panel as the user you want to
change the password for.
Locate the My Profile section of the navigation menu on the
right of the page, and click Change Password.
Step 3 Enter your current password into the Old password text box, then choose and enter your new
password into the New password text box and retype it in the Confirm password text box.
Quick tip: The password must be between 5 and 14 characters long, and
cannot contain the username you use to login.
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When you are done click the OK button.
Your password will be changed and you will receive on-screen confirmation.
Finding additional help for the Plesk control
panel
Plesk has a built-in help system which is easily accessible from the top-right of the page.
If you can't find the help you require using the supplied documentation, Parallels Inc, the
company who create Plesk, have a comprehensive support website where you can find more
information to help you use the Plesk control panel to setup and administer your dedicated
server.
Guides and documentation:
http://www.parallels.com/uk/products/plesk/documentation
Parallels knowledge base: http://kb.parallels.com/products/?id=52
Flash tutorials: http://www.parallels.com/uk/products/plesk/tutorials
If you don't find the answer you need by following any of these links, Parallels also have a forum
where you can discuss your query with other Plesk users.
Administrators Guide to Plesk 10
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Plesk forum: http://forum.parallels.com