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STLCC-CPLS:Morrison 6/3/2015 Page 1

Computer Systems

(Detect Instrument or Boxed Test to Jump to that section of SOP)

Prepared by: Bob Morrison

CPLS: Instrumentation Specialist

Oct 2008, Latest revision July 2013

Xerox Phaser 6360

Laser color Printer

Laptop Cart

Datamation-16

USB, Cable Connectors

Instrumentation room

Networking

Barcode

printer

Laptops; Student

Network

Access/Mapping SOPs

TESS

Procedures

Faculty IKON

Ricoh printer

Barcode

Scanner

Phone/Shortel

Messaging

Fax/Scan/Printer

Procedures

Main Conf Room

Procedures

HP 4000

B/W Printer

Users.stlcc.edu/Departments/fvbio/Protocol_Publish_toWeb.pdf

Computer Systems: Phones, Shoretel, Messaging


Computer Systems: Phones, 911 Button


Computer Systems: Main Conf. Room • POWER for PC/DVD/VHS/Audio (Located rear of the room behind doors)

– In the middle PC/DVD cabinet, make sure the main power to the PC/DVD is on by pressing and

holding the ON button in the lower-most power panel in the bottom rack . This is a backup power

supply unit.

• Turn on the PC located in the middle bay by pressing and holding the ON button on the top of

the PC (this is left side in the bay, upper part of the PC)

• Turn on the DVD player and insert DVD (if needed) next bay up

• Insert USB device if needed, make sure closing the door will not jam the device into the PC

– If the Main Podium/Projector Wall Control panel is not on or active, open the door to the right of the

PC/DVD cabinet , then press and hold the ON button in the lower-most power panel in the bottom

rack . This is a backup power supply unit for the amplifier.

• Control Panel on the Wall (adjacent to lectern)

– Tap/Press on the small rectangular panel (6” x 4”)

– Select/press VIDEO Source for display (Usually PC)

– Select/press AUDIO Source (ex: PC)

– Select/press for overhead Projector; POWER ON, or Power Off

– Select/press Send to Projector under Video source

• Lectern – The PC Windows bootup should be displayed, if not check Source selection on wall control panel

– Locate Remote for projector control, then Locate Remote for slide advance (remote mouse)

– Pull out Keyboard (below top level) if needed

• WIFI: (as of April 2012) – Locate network/node: CONF ROOM, Password is: BRDG1005!

– Call 314-862-9500 for Help or assistance



Computer Systems : Printing, Xerox Laser 6360N, @ BRDG

Xerox 6360N Laser Printer

Printer Name: FVBP_126_X6360 on DW-JERRY

IKON Service : 888-456-6457

IKON ID# 12192282

TCP/IPv4: Enabled

IP Address: 10.152.30.2

Network Mask: 255.255.255.0

Router/Gateway: 10.152.30.253

(4/5/12) Support Info: RICOH Fleet Manager: Greg Whitledge Phone # 314-593-0195 Cell# (314) 262-1250

Email [email protected]

Print Speed: 26 ppm Black and Color, First

page out in 12 seconds

Resolution: Up to 2400 x 2400 dpi

Paper Handling: 600 Sheet Input Capacity

Memory: 256 MB (512 MB Max.)

Toner Cartridges:

Supply Concepts Inc,

XER-106R01214, Cyan

XER-106R01215, Magenta

XER-106R01216, Yellow

XER-106R01217, Black

Computer Systems: Printer, Color Phaser R126B, Configuration 6/23/14


Computer Systems

: Printing, Xerox

Laser 6360N,

Supplies status

Feb 2013


Computer Systems: Printer R126B, B/W, HP 4000 Series (Enabled for Laptops and Instructor/Lab PCs, Conf. 6/23/14


HP 4000N Series PCL 5

Computer Name: DW-PRINT01

Printer Name:FVB_126B_H4050 on DW-JERRY

IKON Service : 888-456-6457

IKON ID# 12192049

B/W Print cartridge: HP C4127X

TCP/IPv4: Enabled

IP Address: 10.152.30.11

1-39

Guest

Page 9

MACSQuant

Fluorescent

Flow

Cytometer

Floor

Centrifuge

Avanti

J-20XP

(Floor)

Incubator

Shaker

(Floor)

ABI

Genetic

Analyzer

P

C

P

C

126B

Instrumentation

Room

-20

Freezer

(Floor)

Mole-

Cular

Imager

BioPlex

Flow

Cytometer

Auto

MAC

Separat

or

L

P

C

Cold

Incubator

(Floor)

Enspire

Reader

1-37

Guest

3-34

Guest

1-39

Guest

1-38 Print net

1-40 Academic

Computer Systems: Instrumentation Room Layout

and Network Connections BP Port # Used

Network

Densitometer

(stored below)

1-43

Inactive

Refrig

Centri

fuge

S

C

A

N

Cen

tri

Vap

Link to PC 1-36 Guest

1-42

Guest

STLCC-CPLS:Morrison 6/3/2015

I-PC I-PC

P

C

1-41

Inactive

Strata

gene

Cycler

Phone

4-22

DW-

PRINT01

4-21

Guest

Beckman

PA-800

Protean

Analyer

P

C

Na

no

Dr

op

HP 4050

B/W

Printer

Xerox

6360

Laser

Color

Printer

IPv4:

10.152.30.2

IPv4:

10.152.30.11

6/3/2015 STLCC-CPLS Morrison 10

B

I

O

C

A

B

B

I

O

C

A

B

Cold

Room

S

C

O

P

E

124A

125

CRO

Office

126

124

126C

126A

Room #123

Faculty Office

Instr

Scope,

PC

Doc

Camera

E

Y

E

CO2

Incub

Plant

Incub

Computer Systems: R124 Room

#

Water

Bath x 2

Electro

Pulsers

Bioanalyzers

x2

Plate

Washer

Smart

Cyclersx4

Liquid

Handling

BioMek

Robotic

3-29

Guest

1-17

Guest

1-18

Guest

PC

1-19

inactive

BP Port # Used

Network

http://users.stlcc.edu/departments/fvbio/Incubator_Sterilizer.htmhttp://users.stlcc.edu/departments/fvbio/Incubator_Sterilizer.htm//dragon/users_wwwroot/Departments/fvbio/BRDG_BioMan_Drain_ Zurn ZN-1900.pdf

Computer Systems: Corridor, Prep and Equipment Rooms

6/3/2015 STLCC-CPLS Morrison 11

AutoClave

Sterilizer

F

U

M

E

-20

Freezer

-80

Freezer

ICE

Glass

Wash

E

Y

E

Room

#

Cold

Room

Water

Millipore

126B

126

126A

126F

126D

126E

127 124

126C

F

U

M

E

F

U

M

E

Nano

Spect

BA

SE

Sto

rag

e

ACID

Storage

HAZARD

Storage

Incubator

Bench

Incubator

Cryo

Storage

LN2

tank

//dragon/users_wwwroot/Departments/fvbio/BRDG_BioMan_Drain_ Zurn ZN-1900.pdf

12

C

H

I

L

Computer Systems: BioProcessing R119

STLCC_CPLS;Morrison 6/3/2015 Page 12

26’ Post center

27.5’’ post center

Instructor

Desk 30”

Table 60” x 30” GC

(var) G

C

Bio Pro

Bio Pro

Bio Pro

119

119 120 122B

Spe

ctro

HPLC

Bala

nce

Wo

rkb

en

ch

Wo

rkb

en

ch

Wo

rkb

en

ch

Wo

rkb

en

ch

Wo

rkb

en

ch

Wo

rkb

en

ch

Wo

rkb

en

ch

Wo

rkb

en

ch

Table

X-xx

Acad

PC

BP Port # Used

Network

Computer Systems: IT closet, R128 Map 6/3/15


Computer Systems: NanoDrop PC R127

Domain Login for CRO Partners


CRO and other partners using the Nanodrop/Imager PC should use the following

logon procedures due to the implementation of Domain login requirement for STLCC

personnel.

After CNTL-ALT-DELETE, the Windows login menu will appear

In the Windows Logon ID field enter: classrooms\FVPB127, then hit return key

There is no password required.

Fix to Outlook “Cannot connect to Server”

Error Note: This error will occur on each new/different PC you may try to use at BRDG Park. Each will require a new Outlook profile with your login info.

• Go to START button, then Control Panel

• Select User Accounts, then MAIL, then Show Profiles

• Select Default Profile, then Remove, then OK, then Apply

• Go back to User Accounts, Mail, select Show Profiles, then Add

• Enter a simple username, then Next, then Finish, then OK

• At the Show Profiles screen, select below “Always use this Profile” and then select the new username entered above, then OK

• Exit from Control Panel and then the desktop icon for Outlook should work however a restart may be required.


Computer Systems : Laptop Security Cart, DS Datamation DS-NSC-16

Specifications :

• 33” W x 26” D x 45” H

• Twenty (20) slots 3 ¾ in high for laptops

Unit: 16 gauge steel , Shelving: 16 gauge steel

Casters: 5" silent soft-ride rubber heavy-duty casters

(all four locking and swiveling)

Shelf Dimensions: 3 ¾"H x 13 ¾"W x 16 ½“D

• Wheel extensions are added on all but the 8-module

carts for added stability and safety

Locks: Dual, drill-resistant, pickproof, two-point

locking system

Electrical: Individual 15 amp, 120 volt, 60 Hz, 14 and 20

outlet UL-listed, surge-protected power strips, internally

grounded and polarized

Features

Module carts are now UL-listed for all applicable safety

standards

Built-in recharging capability

Cart electrical power controlled by externally mounted

lighted on/off power switch

Dual, drill-resistant, pick-proof, latch locking system

Generously vented with four grommets and rear cord

rewinder

Retaining clips provided on each shelf for holding power

supply cord

Datamation Systems

DS-NSC-16 Cabinet for Laptops

(has 20 slots)

110V

110V

To Network port

BP-1A-3-03

Computers: Laptop Cart, Storage Method


Power strip and all chargers on

top shelves.

DO NOT REMOVE CHARGERS

Laptops have 8-10hrs battery life

Spare Portable chargers located in R118

closet if needed

Put laptops on shelves below with

rear panel facing out.

Always connect power line to

charger port

Always connect “blue” cords to

network port on back of laptop

Double stack in top two shelves

Computer Systems: Class/Lab Instructor Station Audio

(does not use projector or room amp or speakers)


Audio On/Off: slide switch

on top, green light shows

“on”.

Audio Volume slide on face

Computers: Student Laptops (20), Dell E6420

(May 2012 forward)


Mobile versatility with 14" Full HD, multi-touch LED display, Quad Core

and discrete graphics options Stylishly armored top to bottom with hard-

wearing and MIL-STD 810G tested Tri-Metal™ casing, powder-coated

base and spill resistant keyboard Backlit keyboard, extended battery life

and media bay options for outstanding productivity

Basic Specs:

• 2.50GHz Quad core I5

• 4.0GB RAM

• 64 bit architecture

• Win 7 OS

• MSO 2010 Office App

• WIFI default connect to STLCC-Acad

• Mozilla Firefox and Internet Explorer

• Desktop ICON to SOP website

• Domain: ComputerID.stlcc.local

If trouble logging into Windows

STLCC servers or connecting to

WIFI, make sure the slide

switch on the right side is in the

forward position next to the

network symbol.

http://www1.us.dell.com/content/products/superview.aspx?c=us&l=en&pageoverride=gallery_view1&s=corp&xdb=Z2xvYmFsOnByb2R1Y3RzOmxhdGl0OmZsYXNoOmxhdGl0dWRlLWU2NDIwI3JlZ2lvbg==&modaltype=box&position=center&ovrcolor=gray&modalwidth=850&modalheight=550

Computer Systems: Laptops Login, May 2014 forward


• STUDENTS AND EMPLOYEES OF STLCC SHOULD USE THEIR PERSONAL

STLCC ID AND PASSWORD AT THE WINDOWS LOGON PROMPT. THIS IS

NOW A SCHOOL POLICY, NOT A SUGGESTION.

• VISITORS and Workshop Students should logon with:

Username: classrooms\FVBP118

There is no password required for the classrooms Username:

Notes: • Use the Start (Windows) icon in the bottom left corner to find applications like Excel or Word.

• There is an icon on the top left of the desktop for direct access to the SOP website.

• The computer will automatically connect to the STLCC-Acad WIFI network.

• The default printer is the Black and White HP4050 printer in the Instrumentation R126 room

• Laptops should operate for 8-10 hrs without chargers in common (non-video) applications.

Computer Systems: BRDG Conf Room 202, Laptops Login


1. Find the projector remote on the table or at front of the room and power it on

2. Find the VGA male pin connector on the floor at the front of the room and

connect it to the VGA port on the left rear side of the laptop

3. Power on the computer to the Windows login and Forefront security screen

4. Depress the Fn and F8 key simultaneously to see display options for the

laptop, projector, and dual modes. Select “Extended” mode to get clear

access to the STLCC Windows login screen

5. The STLCC Secure WIFI network is not available in this room, therefore you

will not be able to use your normal faculty/staff/student ID or access your

Pdrive

6. CNTL-ALT-DELETE, the Windows login menu will appear with

the User name and Password boxes

Enter Username: classrooms\FVBP118 (no password req’d)

8. Depress the Fn and F8 keys again and switch to the “Duplicate” mode to

have both laptop and projector images displayed.

9. If access to the internet is required, access the Control

Panel>Network>manage network, and select the NIDUS_WIFI2 option

10.The pass phrase for this network is on a separate page (see Angi or Bob)

Computer Systems: Laptops, WIFI Connectivity Problem


Sometimes the wireless card in a laptop doesn’t connect to the

wireless network correctly – if you hover over the wireless icon

in the system tray (bottom right) it should say connected to

STLCC-acad. If this is not the case

Hold down the Fn key and hit F2 once to turn off the wireless

card, wait a few seconds, then once more to turn it back on. It

should now connect to STLCC-acad.

Computer Systems: USB Hub, 4 port, Powered


Targus PA50U

Conveniently connect desktops and notebooks to devices

High-speed transfer rate (480 Mbps)

USB 2.0 is 100% backward compatible with USB v 1.1

Portable - ultra-lightweight, compact design features 4 type A USB ports

Chains up to 127 Devices

Overcurrent protection on each port

Computer Systems: USB Connections


Different types of USB connectors from left to right

• 8-pin mystery plug

• Mini-B plug

• B-type plug

• A-type receptacle

• A-type plug

Many lab devices attach to computers

using a “standard” USB cable which has

the “B” type plug on the device and the

“A” plug to insert in the “A” receptacles

found on computers.

Standard A Standard B

http://upload.wikimedia.org/wikipedia/commons/f/f4/USB_types_2.jpg


Computer Systems: Bar Code Printer

Brother ProXL- PT9500PC

Purchased with Artel Pipette Calibration System 2007

Firewire

port

USB/Firewire cord

USB

port

P-Touch

Software

Editor

Computer Systems: Bar Code Scanner

Purchased with Artel Pipette Calibration System 2007


Hand Held IMAGETEAM 3800PDF - barcode scanner

Mfg. Part: 3800PDF-12USB-E

SN: AA-30-08711

SW: 34908055

Acquired for use with the Artel

The specially designed hardware and firmware are optimized for exceptional

PDF417 performance in all types of scanning applications. PDF417 reading is

accomplished by sweeping the scanner up or down over the code, quickly

gathering, decoding, and outputting the data to the host system. The scanner

ticks while collecting data, providing instant user feedback on performance. All

symbologies are automatically discriminated with no reduction in decoding

speed.


Computer Systems: Bar Code Input and Printing: P-Touch Editor Software

Select “Bar Code” from the lower part of the screen, enter the desired value

And a bar code will be added to the string to be printed.

Computer Systems: Send Fax from Desktop ,Phone, Shoretel,


Open Outlook.

Compose your "cover sheet" information in the body of the e-mail.

Add an attachment. The attached file will be the "faxed document."

NOTE: Currently supported attachments are: .xls, .xlsx, .wri, .doc, .docx, .pdf

and txt. To request another document type be supported, please send an e-mail to

[email protected]

In the TO: field of the message, you will type the fax number then @fax.stlcc.edu.

To send to college numbers or local St. Louis exchanges, type in the seven-digit fax

number. (Four digit dialing for the college does not work for faxing.)

Example: [email protected]

To send to non-local exchanges, type in 1+ the 10-digit fax number (including area code). A long

distance code is not required for faxes at this time.


To send to 636 numbers that do not require a 1, type in the 10-digit fax number (including the

area code).


Click Send.

mailto:[email protected]:[email protected]

Computer Systems: Receive Fax at Desktop ,Phone Shoretel,


You must have a ShoreTel phone to receive a fax.

Give your telephone number as your fax number to the person sending the fax.

Example: If your phone number is 513-1234, have the fax sent to that number. The telephone

system knows what to do with the call.

Be sure to give them the entire seven-digit number.

If you are expecting a fax, let the call go straight to voicemail.

However, if you do answer the phone, you will hear one to two beeps if it is an incoming fax. Do

not hang up on the call. Let the ShoreTel system disconnect

the call.

The incoming fax will show up in your e-mail inbox. You can forward or file the document like

any other e-mail.

The fax itself will be a PDF attachment to the e-mail. The fax will also appear in the body of the

e-mail (up to five pages) for searching capability within Outlook.

If you do not receive an expected fax in your inbox within 10-15 minutes, please send an e-mail

to [email protected] as there is a probable programming error.

Computer: Saving

Files issues,Win 7,

from BB 11/21/12


Hey, so have been fighting with my computer since the new install when I am saving files, and Rick Moeller just shares a little tip with me…thought I would share because while the fix is super silly simple, it works! When I would try and save a document, and this mostly seems to be happening with PDFs that I had edited (expense report, time keeping, etc). Apparently some softwares have an issue with this. When I would go to “save as” and save the document as something else, I would get

And would be unable to save the document in that same folder…in fact, I usually had to save it somewhere completely different, like the desktop, etc. Well, the fix is this…if you have gone in to the document via YOUR DOCUMENTS folder, some softwares are going to give you this message. The fix? Easy, …when you are saving, back out and go into the exact same folder via the P drive, and you will have NO PROBLEM at all! Hope this helps if you are having the same problem! Have a happy TURKEY day! GOBBLE GOBBLE!

Computer Systems: Scan to Desktop


NOTE: You must have an individual profile established in all Ricoh copiers from which you want

to scan. If you don't have an individual profile established, send an e-mail to [email protected] to

request one.

After you have an individual profile:

Press the Scanner button on the copier.

Select the Folder tab on the screen.

Select the box with your user name (MySTLCC ID) in it.

Enter your PIN number.

Press OK.

Press Original feed type on the left of the screen.

In the Original feed type box, select either 1 Sided Original or 2 Sided Original.

Press OK.

Press Send File Type/Name box.

Choose PDF (either Single Page, or Multi-page).

Press OK.

Insert the original document you want to scan in the tray on top of the Ricoh as if you were

making a copy.

Press the green Start button.

When finished, end your scan session by pressing the Copy button to reset the Ricoh.

Your document should arrive in a folder marked SCAN on your "P" drive. It will be labeled with

the date and time of your scan.

To send this document as a fax, follow the instructions above on how to send a fax from your PC.

Computer

Systems:

Printer/Scan,

Change Your

Password

pg 1/3


1. At the printer control panel press the button on the left side labeled “Scanner”

2. Press the button labeled “User Tools/Counter”

3. On the touchscreen press the “System Settings” button

4. Press the “Administrator Tools” tab

5. At the top of the left column press the “Address Book Management” button

Computer

Systems:

Printer; Scan,

Change

Passwords

pg 2/3


1. Press the button on the screen with your MySTLCC ID username on it

2. Press “Auth. Info”

Computer

Systems:

Printer/Scan,

Change Your

Password

pg 3/3


1. In the lower right press “Next”

1. Underneath the blue text box next to “Login Password” press “Change”

2. Enter your MySTLCC password. For capital letters and symbols you will need to press the SHIFT

key on the on screen keyboard. Just tap the SHIFT key and then the capital letter or symbol you

need, there is no need to hold down on SHIFT like a regular keyboard. Press “OK” in the upper

right. The printer will then prompt you to enter your password again as a confirmation. After

doing so press “OK”

3. Press “OK”

4. Press “Exit”

5. Press “Exit”

6. Press “Exit”

Computer Systems:

Adding a Network

Printer pg 1 of 4



Computer

Systems:

Adding a

Network Printer

pg 2 of 4

Computer

Systems: Adding

a Network Printer

pg 3 of 4


Computer Systems:

Adding a Network Printer

pg 4 of 4

Choosing a Default

Printer


Computer Systems: Ricoh; Printing Confidential Documents to Faculty

Printer (Page 1 of 2 from Angela Taylor Email 5/26/11)


When printing confidential documents, the option below may be helpful:

To secure print, go to “Print”, “Printer Properties”, change “Job Type” to “Locked Print”, click “Details”, add

your name and create a pin NUMBER

Computer Systems: Ricoh ; Printing Confidential

Documents, Page 2 of 2 (From Angela Taylor Email

5/26/2011 )


Once you hit “Print”, go to copier:

Press key on the control panel

Press

Press

Select the Locked Print file to print (Should be listed under your name)

Press

Enter the password you created then press

Press

Computer Systems: Ricoh; Printing Multiple Copies of Single

Page from Glass on New IKON printer

From Angela Taylor Email 5/26/11


To make multiple copies of a single page from the glass,

>de-select “1 to 2-sided” and “sort” default options.

>Or, press the # (enter) on the number pad.

Computer Systems: Ricoh; Scanning on new IKON

Faculty Printer (multiple pages)

From Angela Taylor Email 5/26/11)


Open Word or open a new document

Select View

Choose “Macros” on the far right

Select “View Macros” under Macro menu

In the drop down menu, pick “word commands”

Scroll down to “insertimagescan” and select

Hit “run”

Choose “custom insert”

Pick “scan”

“Scanner start”, if checked, you will have to run to the actually copier and hit the start button;

otherwise it can start automatically from your desk when you hit “run”

If you just have one page, you can put it on the glass…if multiple pages, you can set it as ADF

(automatic document feed). You can also do double sided pages for scanning.

Computer Systems: Ricoh; Single Sided and Stapling on new

IKON Ricoh Printer, from Angela Taylor email 5/25/11


Per the IKON technician, the College has required that all the printers be set to double-sided copies. To make a single-sided copy you must manually un-select the double-sided option on the printer. If you are printing from your computer, you must turn off the “duplex” option before you print. Also, I know some of you wanted to have copies staple when you print from your computer. You must turn that option ON before you print. If you are printing a word document, you will do the following: From a Word document, go to: >File

>Print

>Printer Properties

To print single-sided:

>Click the drop arrow on Duplex and select “Off” To staple:

>Click the Staple drop arrow and select the location you want for your staple


Computer Systems:

Using Push Scanning

for Ricoh Printer

(TESS protocol pg 1)


Computer Systems: Using Push Scanning for Ricoh Printer



Computer Systems:

Using Push Scanning

for Ricoh Printer


Computer Systems; Ricoh Printer Paper Loading


FYI, this is what I put into the paper tray:

PLEASE READ BEFORE

LOADING PAPER! When you load paper, please do

NOT adjust the paper guides. Simply

fan your paper and load it into the

tray.

If you must adjust the paper guides,

make sure the paper guide is

UNLOCKED (see the green

lock/unlock symbols on the paper

tray).

Once your adjustments have been

made, please LOCK the guide.

If you attempt to adjust the paper

guide while it is locked, it will break. Angi T.

Computer Systems:

How to properly add paper to the CPLS Ricoh

Printer/Copier (Angela Taylor Sep2012)


Fan your paper (found in the cabinet below the wall calendar).

Open drawer (1) and add the paper to the tray on the right.

Do NOT adjust the green levers! If you improperly adjust these levers, you WILL

break the machine!

Do NOT put excess paper on the left side of the paper tray (where I have the STOP

sign printed).

Do NOT over-fill the paper tray.

Please put excess paper back in the cabinet.

DO read the sign I have posted to the left of the paper tray.

Computer

Systems: IKON

printer Service


I go to this IKON website; go to customer support tab; click submit service request on line; I enter our equipment ID#12214761 and describe the problem when prompted; we have a service contract, so that is what I enter for payment.

I go to this IKON website; go to

customer support tab; click

submit service request on line; I

enter our equipment

ID#12214761 and describe the

problem when prompted; we

have a service contract, so that

is what I enter for payment….

AT 1/25/12

FVCC:BioTech;Morrison 6/3/2015 Page 50

TESS

Technology and Education Support Services

Standard Operating Procedures

Prepared by: Bob Morrison

STLCC- Instrumentation Specialist

Original Nov 10 , Rev Apr 2011

TESS: Select “TESS Services” near Bottom


Computer Systems: TESS Network Guidelines, Request Forms


TESS OG2005-005 TESS Operating Guideline Prohibited and Unauthorized Network Devices

Background

The College’s Network and Telecommunication Services (NTS) department of the Technology and

Educational Support Services (TESS) division is responsible for providing and maintaining networking and

telecommunications services for the College. To assure the integrity and security of the College’s

complex computer network, as well as the College’s relationship with our Internet Service Provider (ISP)

MORENET, it is imperative that no person or department outside the TESS division without prior

coordination and approval attach any networking devices, defined below, to the College’s network. Operating Guideline

No one outside the TESS Networking and Telecommunications department without prior coordination

and approval shall attach any networking equipment or install software to the St. Louis Community

College network that [includes but is not limited to]:

• Alters or affects network management of College devices or auditing of those devices;

• Attempts to defeat or render ineffective the College security systems or effectively hide SLCC

computing resources from network management and security systems (personal firewalls, IP spoofing,

etc.);

• Introduces network traffic management or packet capturing devices;

• Has design or intent to electronically monitor, take control, or survey personal computer activities of

any personal computer or computer devices (College or personal);

• Provides web-camera, streaming video delivery, or similar functionality;

• Provides IP telephony functionality;

• Provides wireless hub or access point functionality

Any and all computer equipment or system usage is subject to Board of Trustees Policy and Administrative Procedures. (BP.C.10.1 and AP.C.15).

Link to Computer Infrastructure Request Form (Facilities)….. MS Word

Link to Computer Purchase Form (TESS)….. MS Word

Users.stlcc.edu/Departments/fvbio/Computer_Infrastructure_Request.docusers.stlcc.edu/Departments/fvbio/Computer_Hardware_Purchase_Form.docx

Computer Systems: TESS Request Form Procedure

• Get quote from World Wide Technology or other approved vendor

• Initiate Requisition with Quote pricing details.

• Fill out TESS “Request for Technology Hardware Purchase” with Requisition #, Fund/Org, and

source of funding; See latest info on signatures and routing in email below:

• Forward/Email TESS form and Quote to Scott Schneider at FV for continued processing


From Doug Mahoney: 9/26/11 Email: to SS, RN, BM

“Change is good! According to the document, the “titles” are not exactly what they

should be. Since Richard is the Administrator, he should sign on the Department Chair

line and the Division Dean line (as neither really exists at BRDG). Then all you need is

your and Jay Van Reed’s signatures before I get it. If Richard is not available then

Ashok can sign for Richard. If Richard doesn’t sign it, then we have to wait for Ashok. If

the waiting is okay with you, then we are all on the same plan – it can go either way.”

TESS: Select “FORMS”, left bottom


TESS: “Submit Ticket “ for Office/Phone/Application Services


TESS: Login to “Footprints”, TESS Tracking System


TESS: Review old tickets, select NEW Request
