Inside This Issue2 NEW!! Credit Card Tips!3 News from the Board3 Customer Service News4 Dealer Development4 Hardware News6 Building Material News7 ADVICE

8 Steve’s Computer News8 Dealer’s Corner

BUILDING CENTRES

Attachments10 Black Creek

Renovation Pictures11 Westoast Building &

Hardware Show Invitation12 Health & Safety Manual

Order Form13 Retail Job Description

Handbook Order Form

February 2007 Issue II

February

February 2007 Page 2

IRLY CREDIT CARD TIPSTIPS FROM WELLS FARGO

Did you know...• The credit centre is open seven days a week to respond to

your store’s needs• The credit centre is open five days a week to respond to

customer needs• The self-service IVR is available twenty four hours a day seven

days a week• The dealer settlement toll free number is 1-800-387-9909

(settlement questions or inquiries about dealer statements)

The toll free number to contact the credit centre is: 1-800-472-0176

StoresMonday - Friday 9:00am - 12:30pm (EST)Saturday 8:30am - 6:00pm (EST)Sunday 10:00am - 9:00pm (EST)

CustomersMonday - Friday 8:00am - 9:30pm (your time zone)

Tips on how to make the IRLY card program beneficial for you...•Offer the program to 100% of your customers at each contact•Avoid creating barriers - we want the customer to take advan-tage of the benefits of the program•Discuss the program between employees and exchange best practices•Ask “will this be on your IRLY account?” for every purchase•Remember to mention the benefits of the card

Be sure to check each month’s Newsletter for a new credit card tip!

BUILDING CENTRES

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NEWS FROM THE BOARDCAROLE HAMANISHIAfter a productive session of the Board of Directors, we arepleased to announce some changes that will prove to be a benefitfor our Dealers. Distribution will soon be stocking plumbing andelectrical, to enable better pricing and availability for our dealers.

Advertising is working on plans to take us into our 50th anniver-sary in 2013. The sports advertising promotion for this year hasbeen a hit. All dealers who are not taking advantage of thisshould make sure they get on board. Call Catherine NOW!

Succession planning is an issue for some of our dealers andIRLY is working at some solutions. For those who are interested,call Garry Anderson for information.

Store planning and merchandising is a continuing process. Wehave heard nothing but good things from the stores that haveparticipated. Need revamping? Make sure to give RichardMarsh a call.

Our new mission statement: "To be the premier distributor ofbrand name products and services to our customers in theircommunities in a timely manner and at competitive prices."

Look for a memo on all the highlights of our meeting.

FYI:1. The BSDA has a couple of publications that are availablefree to its members. The order forms are attached to the end ofthe newsletter.2. The BSDA is sending out invitations for the WestcoastBuilding and Hardware Show - October 4-5, 2007. Seeattached invitation.

CUSTOMER SERVICE NEWSRAY HAWES

Please fax all the Second Wave Spring Bookings to me. I wouldlike to get them wrapped up by February 20th. This may be agood time to order deck screws while we have lots of stock. Someof the Spring Bookings are now being released. If you would likethem sooner please let me know. A new product called Life Time

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CUSTOMER SERVICE NEWS CONT’D

Wood Treatment which is shown in the Spring Booking SecondWave sounds like a winner. This new treatment comes in powderform, just add to water! Use it for all Outdoor Wood; Decksand Fences, Posts, House Siding, Furniture, Doors, Windows,Planters, & Timber Construction. The natural color matures to abeautiful silver patina. Please order on the booking sheet orphone me. Another product we are thinking of stocking in thewarehouse is Vinyl Sheds. We need your feed back or orders.Please phone me with your comments. If you have any questionsabout any of our products, I will find the answers for you andsteer you in the right direction. Thanks for all your support.

Prompt returns for March Flyer Presale1. Black Creek Farm & Feed Supply2. Lake Cowichan Home Centre 3. McMynn Ltd.

DEALER DEVELOPMENTRICHARD MARSH

After two months of hard work, Black Creek has now completeda total re-merchandising of their store. Steve Nixon and his staffwere very helpful throughout the entire project which made mytime at Black Creek very enjoyable. The store looks awesome!(please see attachment). Our next project will be NechakoTrading which hopes to be another exciting and awesome project.

HARDWARE NEWSRICHARD TAN

”The Hardware News you need to know”Packaging and Electrical tapeIRLY will be receiving a container shipment of carton sealingand electrical tape within three weeks. Watch for a specialbooking sheet with your new lower prices.

Elmer's Adhesive crossover to HenkelA product update list was faxed out on January 30th, 2007 list-ing crossover items from Elmer's to Henkel. There are a total of21 items. If you missed seeing the list, please contact RayHawes to get a copy faxed to you.

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February 2007 Page 5

HARDWARE NEWS CONT’D

Bookings cancellation for spring 2007Due to a poor response, the CONVAIR evaporative coolerbooking for climate wizard (066-3160), millennia air cooler(066-3163) and arctic breeze workmate (066-3165) will be ourfirst cancellation from our spring 2007 booking. We apologizefor any inconvenience this may have caused.

The following three bookings were released last week:Dorcy flashlights, TWD landscape fabric and STOLLCO builders'hardware. We will be receiving the majority of our booking mer-chandise within the next three weeks. Our recent unpredictableweather has really thrown off our spring goods. Please makesure to request your spring goods that are sitting in the ware-house on your confirmation. Do not wait till the very lastmoment to request your goods. We do not want you to bescrambling, looking for your goods when the weather breaks.

Philips lighting light bulbsMutual has renewed our groups buying agreement for another 3years effective February 1st, 2007 to February 1st, 2009. Therewill be some downward reduction of your dealer costs once wehave implemented our prices. The group will be receiving ahigher rebate as a result of our new agreement.

Rust-Oleum (Interior Gel Stain) UpdateThe following items from Rust-Oleum will be discontinued: 050-4280 236ML INT GEL STAIN GOLDN OAK050-4288 236ML INT GEL STAIN CHERRY050-4296 236ML INT GEL STAIN ERLY AMERN050-4304 236ML INT GEL STAIN FRUITWOOD 050-4312 236ML INT GEL STAIN SPCL WALNT050-4320 236ML INT GEL STAIN COLN MAPLE050-4328 236ML INT GEL STN NAT TINT BSE050-4336 236ML INT GEL STAIN DK WALNUT050-4344 236ML INT GEL STAIN HONEY OAK050-4352 236ML INT GEL STAIN RED MAHOG050-4360 236ML INT GEL STAIN TEAK050-4276 946ML INT GEL STAIN GOLDN OAK050-4284 946ML INT GEL STAIN CHERRY050-4292 946ML INT GEL STAIN ERLY AMERN050-4300 946ML INT GEL STAIN FRUITWOOD050-4308 946ML INT GEL STAIN SPCL WALNT050-4316 946ML INT GEL STAIN COLN MAPLE050-4324 946ML INT GEL STN NAT TINT BSE050-4332 946ML INT GEL STAIN DK WALNUT050-4340 946ML INT GEL STAIN HONEY OAK

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HARWARE NEWS CONT’D

050-4348 946ML INT GEL STAIN RED MAHOG050-4356 946ML INT GEL STAIN TEAK

Rust-Oleum will be introducing a new complete gel line toreplace all the above discontinued items. Rod from Rust-Oleumwill be in touch with all IRLY dealers who might want to do abuyback of your entire existing store gel inventory. If you needto have this done, you can call Rod @ 604-850-2032.

Landscape Fabric StandsFor all dealers that purchased 10 cases of landscape fabricfrom your spring bookings, we have been advised that thestands will be arriving into Canada in late April. Please bepatient as our supplier wants them to be made correctly.

Shop-VacsDue to new competition from King Canada, Shop Vac suddenlyreduced their prices, for all their vacuums effective February 5,2007. We sent out a special sheet indicating new lower costs toyou as a result. Along side with their lower vacuum prices, therewill be increases on select accessories.

BUILDING MATERIAL NEWSJOHN SCHAEFER

Doors. Finally we will see some changes in doors. I expect tohave pre-hung exterior doors in stock by mid-March. They willbe crated in twos to protect them from damage in shipment.Pricing and availability will be sent to you shortly.

Also, screen doors have been re-negotiated and you will seesome serious downward price adjustments by the end ofFebruary. We have also brought in vinyl screen doors as a newitem.

Pink insulation. There is a big cost advantage in buying pinkinsulation direct by the half truck or full truck. I have a dandycalculator on an Excel spreadsheet that will calculate everythingfor you. I can e-mail it to you. Call me to discuss pricing.

Steel prices are strengthening and we have an approximate 6%price increase on March 1, 2007 on rebar. As usual we willhold prices at the warehouse as long as inventories last.

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BUILDING MATERIAL NEWS CONT’D

Lumber is in the doldrums with price and availability fluctuations,mostly due to exterior influences such as the possible CN rail strike.

We now have contracts in place for IRLY premium lumber, sosupply of that product will be substantially better than last year.

Plywood shows some strength and will go up somewhat, howeverI suspect any increases may be short lived.

Please support the warehouse on roofing, insulation, gypsum andin fact most commodities. Our rebates are on based volume. Sowhen you buy from an outside source you may be hurting your-self. Please give me a call and I can discuss with you our pricing,and also the rebates you get at the end of the year.

Thank you for your support.

ADVICE

CATHERINE BROWNLOW

We will be listing a blanket ad for IRLY stores that are for salein the Western Investor magazine. Dealers will not be listedindividually. If you would like to sell your store, please contactGarry Anderson so that we may put you in touch with potentialbuyers.

Remember to get involved with a sporting event in your community!I have heard from several dealers who are excited about thisidea. Dealers who support sporting events in their communitywill be reimbursed a maximum of $1,000. This incentive is tobe put towards a rink board around a skating rink, a sign onthe fence of a baseball diamond, logos on team jerseys, etc.The artwork/billboard must be approved by IRLY. I know somedealers are hard at work at this already. Be sure to send inyour artwork.

Keep in mind the flyer has an end date ONLY and NO STARTDATE. This means you can start your flyer whenever you likeand run it for a longer or shorter period than the stated flyerdates. If you would like to specify different start dates with yourflyer, please contact me.

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February 2007 Page 8

STEVE’S COMPUTER NEWSSTEVE CAIN

This month we have been working hard on the website, getting allof the brands updated on all of the items that we carry - for easier shopping! We have also added logos to most of the brandnames. We expect it to be finished around the end of this monthto early April. Check out the updated Brands tab on the IRLY.cawebsite.

DEALER’S CORNER

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MASCOT & POPCORN MACHINEBook the IRLY Bird and Popcorn Machine for your next storeevent! Call Amber 604 596-1551.

TELL US ABOUT IT!Would you like to add a little something to Blueprints ??? Anynews, special promotions, or if you're holding a community event,please let us know! Either by Fax or by Email, please make sureto clarify that what you are sending is to go into the newsletter;you can e-mail me at amcconnell@irly.ca.

LOST??Has anyone seen one of the aprons (bibs) for the IRLY Mascot,during it ’s travels it seems to have gone missing! if you find it,could please send it back to IRLY Distributors on your next truck.Thanks!

Blueprints

is available online

www.irly.ca

or join the mailing list!

e-mail

amcconnell@irly.ca

to join!

Black Creek

Renovation

Farm & Feed Supply

Black Creek Renovates

And Looks Great!

“It’s MORE than worth your time to come!”

Trade Show: TRADEX, Abbotsford, BC

Convention Activities: Coast Hotel & Convention Centre, Langley, BC

Your Invitation to British Columbia’s Westcoast Building and Hardware Show.

Attend Annual Gala where the top 20 retail stores are recognized and the 2007 Retail and Supplier ORION Awards are presented Retailers from across Western Canada and NW USA are invited All of your hardware, housewares and building materials found under one roof Visit over 150 exhibitors with the latest products and best deals

Opportunities to network and socialize

Cash give-aways EVERY HOUR at the Show

Retail early registration DRAW

Get ready. Get informed. Get ahead

CONTACT: Diane McConnell, Trade Show and Convention Manager

Building Supply Dealers AssociationUnit 2, 19299 – 94th Avenue Surrey, BC V4N 4E6 Canada

Tel: 604-513-2205Toll Free: 888-711-5656Fax: 604-513-2206

Email: info@bsdabc.comWeb: www.bsdabc.com

2007o c t o b e r 0 4 – 0 5

Who should attend: Retailers of all building supplies, hardware and housewares

Exhibitors include: Manufacturers and distributors of building-related products including hand and power tools, electrical and plumbing, housewares, paint and home décor, building materials, lawn and garden, outdoor living and retailer services.

Company Name _________________________________________________

Contact ________________________________ Email: _________________________

Address ______________________________________________

Tel: ____________________ Fax: ____________________

Please send Manual via _____ mail _____ email as a word document

* All costs are plus GST - #R121931729

Method of Payment: _____ No Charge - BSDA members only _____ Cheque enclosed_____ Visa _____ MC- Number ____________________________________ Exp date _____________Signature ________________________________________________Please return order form to: BSDA - Unit #2, 19299 - 94th Ave., Surrey, BC V4N 4E6Or fax to 604-513-2206. Please be sure to include your correct company name on this form.More information available from the BSDA 604-513-2205 or 888-711-5656.

Occupational Health and SafetyPolicy and Procedures Manual

COST: BSDA members - complimentaryNon-members - $19.95 per manual

Please see reverse of form for further informationand description of the manual.

The Building Supply Dealers Association is AGAIN offering thisOccupational Health and Safety Policy and Procedures Manual to all retail andsupplier members. This manual should act as a generic guide ONLY in thedevelopment of a specific manual uniquely suited to each member’s distinctbusiness. It is the responsibility of all members to be aware of the variousprovincial and territorial Health and Safety legislations in the areas in which

they have an operation and to be compliant with that legislation. Many Acts are available fordownload from a variety of websites: Department: WorkSafe BC (The Worker’s CompensationBoard) - 1-888-621-7233 - www.worksafebc.com/default.asp. Act: Occupational Health and SafetyRegulation - http://regulation.healthandsafetycentre.org/s/Home.asp.

We are offering this simple and easy to read manual so that it is uniquely suited to your companywith your complete Company Name. The personalized manual can be mailed out or emailedas a word document so that you can make changes or additions. Please return this order formby fax 604-513-2206 or mail (address listed below) to the BSDA.

The purpose of the Health and Safety policies and procedures is to guide and direct allemployees to work safely and prevent injury, to themselves and others.

All employees are encouraged to participate in developing, implementing, and enforcingHealth and Safety policies and procedures. All employees must take all reasonable stepsto prevent accidents and never sacrifice safety for expedience.

Our goal is to eliminate or minimize hazards that can cause accidents.

Together we can achieve a safe and happy work environment.

Table of Contents

Health and Safety Policy .................................................................... 3Occupational Health and Safety......................................................... 4In Workplaces .................................................................................... 4

Duties of Workers ............................................................................4What the Law Requires ....................................................................4Duties of Your Employer ................................................................4Your Responsibilities .......................................................................4Your Rights ......................................................................................4Your Right To Know ......................................................................5Your Right To Participate ...............................................................5Committees Have Duties To ...........................................................5Your Right To Refuse ......................................................................6Add Contact Information Here .......................................................8

Responsibilities ................................................................................... 9Warehouse and Delivery Staff ..........................................................9Warehouse Supervisor ......................................................................9Sales Staff and Suppliers ...................................................................9Safety Officer ................................................................................. 10Branch Manager ............................................................................. 10

Duties ............................................................................................... 10Branch Manager ............................................................................. 10Safety Officer ................................................................................. 10

Critical Injury Protocol .................................................................... 15Accident Investigation Policy ........................................................... 16Environmental Policy....................................................................... 18Acknowledgement & Agreement Receipt .........................................19

- as listed in manual

This manual is printed by and available from the Building Supply Dealers Associationof BC. Please return this order form by fax or mail to the BSDA.

Company Name _________________________________________________

Contact ________________________________ Email: _________________________

Address ______________________________________________

Tel: ____________________ Fax: ____________________

Please send Handbook via _____ mail _____ email as a word document

* All costs are plus GST - #R121931729

Method of Payment: _____ No Charge - BSDA members only _____ Cheque enclosed

_____ Visa _____ MC- Number ____________________________________ Exp date _____________

Signature ________________________________________________

Please return order form to: BSDA - Unit #2, 19299 - 94th Ave., Surrey, BC V4N 4E6

Or fax to 604-513-2206. Please be sure to include your correct company name on this form.

More information available from the BSDA office at 604-513-2205 or 888-711-5656.

Retail Job DescriptionsHandbook

COST: BSDA members - complimentary as a membership benefit

Non-members - $19.95 per handbook

The Building Supply Dealers Association is offering a retail Job Descriptions Handbook to all

retail members. This handbook should act as a generic guide ONLY in the development of a

specific handbook uniquely suited to each member’s distinct business.

The following categories are listed:

General Manager Cashier

Sales Manager Sales Associate

Department Manager Outside Sales Person

Advertising/Marketing Manager Contractor Sales Person

Comptroller Receiver

Office Manager Yard Foreman

Credit Manager Delivery Truck Driver

Buyer/Merchandise Manager Yard Employee

Estimator Lift Truck Operator

We are offering this simple and easy to read handbook personalized with your complete Company

Name. The handbook can be mailed out or emailed as a word document so that you can make

changes or additions. Please return this order form by fax 604-513-2206 or mail (address listed

below) to the BSDA.