federal acquisition service u.s. general services administration may 6 th, 2010
TRANSCRIPT
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Federal Acquisition Service
U.S. General Services Administration
Market Yourself with eToolsMarket Yourself with eTools
Peter A. BastonePeter A. BastoneOffice of Acquisition ManagementOffice of Acquisition Management
Market Yourself with eToolsMarket Yourself with eTools
Peter A. BastonePeter A. BastoneOffice of Acquisition ManagementOffice of Acquisition Management
May 6May 6thth, 2010, 2010May 6May 6thth, 2010, 2010
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Federal Acquisition Service
About Me:
• Office Information– Former Advantage/e-Buy Development Team Member– Currently with Office of Acquisition Management
• Experience:– Started on e-Tools in May 2002 (Advantage, e-Buy, e-Lib)– e-Buy stats reporting and surveys– Advantage categorization (buyer and vendor assistance)– Disaster Relief Aisle Manager– Advantage Requirements
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Federal Acquisition Service
Today’s Objectives: Advantage/eBuy Statistics, Sales, and Data (why you should be a
part) Common Terms, Acronyms, and the lingo (to make sure they get it) Common complaints, and why you need to do better. (data/pictures) The search engine Your text files (vendor catalogues) Categorization and UNSPSC Global Supply PO Portal Pick up your orders! MarkeTips Questions
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Federal Acquisition Service
Advantage Sales: FY2004 – FY2009
Total Sales
FY2004
FY2005 FY2006FY2007
FY2008FY2009
$0
$100,000,000
$200,000,000
$300,000,000
$400,000,000
$500,000,000
$600,000,000
$700,000,000
Total Sales
Total Sales $268,199,4$358,893,8$381,159,0$450,616,1$558,838,0$619,960,0
FY2004 FY2005 FY2006 FY2007 FY2008 FY2009
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Federal Acquisition Service
Advantage Orders: FY2005 – FY2009 TD
• FY 2010 TD: 357,753• FY 2009: 800,761• FY 2008: 740,732• FY 2007: 654,188• FY 2006: 558,546• FY 2005: 502,402
• Avg. Order:
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Federal Acquisition Service
Terms you will hear in this presentation
• U.N.S.P.S.C: United Nations Standard Products and Services Code. A four level category structure used to classify products.
• Indicator: An icon confirming that a product meets a specific criteria. Example: ENERGYSTAR® compliant, contains recycled content, bio-based…
• Search string: the terms that you enter into the Advantage search box.
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Federal Acquisition Service
Common Complaints from Customers:
• “better descriptions & accuracte pictures”• “minimum required order... dont hold the
customer hostage to order more than we need.”• “Require vendors to update their information”• “Better photos and… • all items include a photo”• No customer service• Honor prices
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Federal Acquisition Service
Problem: We can’t find items!
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Federal Acquisition Service
The Advantage search engine – demystified.
• Powered by Autonomy®.• Relevance Based Scoring Algorithm• Fields have weights, not hierarchies.• Length/Percentage makes a difference.• Exact phrase gets a boost.• Keyword loading is forbidden.• Punctuation is stripped out.
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Federal Acquisition Service
Global Supply
• GSA’s own program.• Boost (not preference) in search.
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Federal Acquisition Service
Problem: Vendor Catalogues
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Federal Acquisition Service
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Federal Acquisition Service
How They Work Catalogues
• VERY important for services vendors.• Search engine examines the ENTIRE document
contents.• .txt, .pdf, .html, .doc• Products before catalogues, except in cases of
exact name match. • To link, or not to link?• From Scan, or from scratch?
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Federal Acquisition Service
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Federal Acquisition Service
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Federal Acquisition Service
Problem: Browsing for Items
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Federal Acquisition Service
Categorizing by UNSPSC
• United Nations Standard Products & Services Code: www.unspsc.org
• Ex. Office Supplies -> Office Machines and their supplies and accessories -> Printer and facsimile and photocopier supplies -> Toner
• Your items are categorized by A.I.• Better titles/descriptions ensure your items end
up in the proper categories.
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Federal Acquisition Service
Keep your information current.
• Prices should be honored.• Models/Offerings should be up to date.
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Federal Acquisition Service
What do the BEST do?
• Provide Delivery Status (order status tool)• Temporary Price Reductions (sometimes daily)• Delivery, FAST (2 days) and on time.
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Federal Acquisition Service
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Federal Acquisition Service
Purchase Order Portal
• www.poportal.gsa.gov• NO more faxes• View/Print/Download• Formats: .txt, .xls, .xml• July: Import status into tool• October: Master/sub account to control dealers.
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Federal Acquisition Service
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Federal Acquisition Service
Why does my competitor ALWAYS come ahead of me in the search results?:• The words you are searching for are not present
as often in your product (if present at all), but are in your competitors.
• Your competitor has products, while you only have a catalogue file.
• Your products are not in the category you are limiting your search to.
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Federal Acquisition Service
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Federal Acquisition Service
Small Business Procurement – GSA Can Help!All small businesses should have the maximum practicable opportunity to participate in providing goods and services to U.S. Government (Small Business Act)
The Small Business Administration’s (SBA’s) statutory government-wide procurement goals*:
• 23% of an agency’s prime contracts for small businesses• 5% for small disadvantage businesses (prime & subcontracts)• 5% for women-owned small businesses (prime & subcontracts)• 3% for HUBZone businesses (prime and subcontracts)• 3% for service-disabled veteran-owned small businesses (SDVOSBs) (prime & subcontracts)
GSA’s Multiple Award Schedule (MAS) Program can help you identify and include these companies in the competition for your agency’s business!
*SBA negotiates annual procurement preference goals with each federal agency and review’s each agency’s results. SBA ensures that the mutually established cumulative goals for all agencies meet or exceed the government-wide 23% small business goal.