feedback presentation at thoughtworks university
TRANSCRIPT
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Making feedback work
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Show of hands
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Who wants to grow in their jobs?
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Imagine...
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Everyday growth
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The secret...
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Feedback
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Which Agile practices manifest the value of feedback?
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Practices designed to...
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improve software
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How about...
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improving people?
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Giving FeedbackReceiving Feedback
Our Agenda
Antipatterns &resources
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Giving Feedback
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Be an Art Critic
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Step1:Draw a picture representing ThoughtWorks University
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Step 2:Exchange sheets with your neighbour.
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Step 3
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Strengthen
Confidence
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Reflection
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Step 4
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Improve Effectiveness
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Reflection
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Fear Less
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Step 5
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Make changes
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Reflection
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“The meaning of your communication is the
response you get.”
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Giver’s Fantasy
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Ladder of Inference
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A true story...
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Pravin Pandit
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Pravin was upset
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Pravin’s boss• didn’t catch up with him• gave his project to Akash• interacted positively with Akash
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Lisa Lorn (Pravin’s boss)
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Has no idea...
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Pravin decides to give feedback...
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I can’t trust you!
You play favourites!
You don’t care for me!
Yes, you can!
No, I don’t!
Yes, I do!
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What went wrong?
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FWhere Pravin focussed
FWhere he should have focussed
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How and When
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Our Model for Feedback
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Your observation
+How you felt (impact)
Fundeniable!
Fundeniable too!
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An example...
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WhEN you Don't Catch up with me regularly, it makes me feel that
you don't care for me.
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I'm sorry about that.
I assure you this isn't
deliberate. Let's set
up weekly meetings
now!
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Much better, huh?
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The best time
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Incident 1 Incident 2
When will you give feedback?
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Give Feedback...
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as close as possible...
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to the first incident.
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Incident 1 Incident 2
When will you give feedback?
FfeedbackF
ask if it’s a good time!
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Before you make judgements...
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Give Feedback
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Top Tips
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There’s no
negative feedback
Feedback•Strengthens confidence•improves effectiveness
Ask for
permissionFollow the model
Brainstorm solutions
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Lastly,
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Phrasing Matters
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Giving FeedbackReceiving Feedback
Our Agenda
Antipatterns &resources
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Receiving Feedback
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Ask for
Feedback
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It encourages...
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2 way communication
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Don’t defend
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Feedback is like a gift
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Your critics are the ones telling you they still love you.
- Dr. Randy Pausch
“
”
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Seek
clarifications
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Especially...
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to understand feedback
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Lastly...
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Take action & Follow up
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Show your commitment
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Ask how you did
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Giving FeedbackReceiving Feedback
Antipatterns &resources
Our Agenda
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Antipatterns &
resources
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Dee Yanti Patton
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She has trouble....
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with Feedback
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Sumeet, you’re a very committed worker.
“”
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Sumeet, you’re awesome to work with. You’re an understanding and effective partner. You’re also very dedicated.
“
”
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I’m sorry I can’t think of anything for you to improve on.
“”
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In my defense...
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Remember...
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Your observation
+How you felt (impact)
Fundeniable!
Fundeniable too!
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Learning Resources
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An elearning module
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Patrick Kuathekua.com/atwork
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Questions?
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Thank You!