feedback presentation at thoughtworks university

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Making feedback work

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Page 1: Feedback Presentation at ThoughtWorks University

Making feedback work

Page 2: Feedback Presentation at ThoughtWorks University

Show of hands

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Who wants to grow in their jobs?

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Imagine...

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Everyday growth

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The secret...

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Feedback

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Which Agile practices manifest the value of feedback?

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Practices designed to...

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improve software

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How about...

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improving people?

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Giving FeedbackReceiving Feedback

Our Agenda

Antipatterns &resources

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Giving Feedback

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Be an Art Critic

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Step1:Draw a picture representing ThoughtWorks University

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Step 2:Exchange sheets with your neighbour.

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Step 3

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Strengthen

Confidence

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Reflection

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Step 4

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Improve Effectiveness

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Reflection

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Fear Less

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Step 5

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Make changes

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Reflection

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“The meaning of your communication is the

response you get.”

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Giver’s Fantasy

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Ladder of Inference

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A true story...

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Pravin Pandit

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Pravin was upset

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Pravin’s boss• didn’t catch up with him• gave his project to Akash• interacted positively with Akash

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Lisa Lorn (Pravin’s boss)

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Has no idea...

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Pravin decides to give feedback...

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I can’t trust you!

You play favourites!

You don’t care for me!

Yes, you can!

No, I don’t!

Yes, I do!

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What went wrong?

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FWhere Pravin focussed

FWhere he should have focussed

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How and When

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Our Model for Feedback

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Your observation

+How you felt (impact)

Fundeniable!

Fundeniable too!

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An example...

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WhEN you Don't Catch up with me regularly, it makes me feel that

you don't care for me.

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I'm sorry about that.

I assure you this isn't

deliberate. Let's set

up weekly meetings

now!

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Much better, huh?

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The best time

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Incident 1 Incident 2

When will you give feedback?

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Give Feedback...

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as close as possible...

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to the first incident.

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Incident 1 Incident 2

When will you give feedback?

FfeedbackF

ask if it’s a good time!

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Before you make judgements...

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Give Feedback

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Top Tips

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There’s no

negative feedback

Feedback•Strengthens confidence•improves effectiveness

Ask for

permissionFollow the model

Brainstorm solutions

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Lastly,

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Phrasing Matters

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Giving FeedbackReceiving Feedback

Our Agenda

Antipatterns &resources

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Receiving Feedback

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Ask for

Feedback

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It encourages...

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2 way communication

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Don’t defend

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Feedback is like a gift

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Your critics are the ones telling you they still love you.

- Dr. Randy Pausch

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Seek

clarifications

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Especially...

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to understand feedback

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Lastly...

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Take action & Follow up

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Show your commitment

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Ask how you did

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Giving FeedbackReceiving Feedback

Antipatterns &resources

Our Agenda

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Antipatterns &

resources

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Dee Yanti Patton

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She has trouble....

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with Feedback

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Sumeet, you’re a very committed worker.

“”

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Sumeet, you’re awesome to work with. You’re an understanding and effective partner. You’re also very dedicated.

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I’m sorry I can’t think of anything for you to improve on.

“”

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In my defense...

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Remember...

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Your observation

+How you felt (impact)

Fundeniable!

Fundeniable too!

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Learning Resources

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An elearning module

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http://bit.ly/TW-Feedback

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Patrick Kuathekua.com/atwork

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Questions?

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Thank You!