felipe larrain a. ceo – aguas andinas istanbul – march 2009
DESCRIPTION
EFFICIENCY AND GOOD PRACTICES. IN SANTIAGO DE CHILE. FELIPE LARRAIN A. CEO – AGUAS ANDINAS ISTANBUL – MARCH 2009. I. CHILEAN WATER SANITATION SECTOR. II. AGUAS ANDINAS – DESCRIPTION. III. AGUAS ANDINAS – MANAGEMENT ACHIEVEMENTS. IV. FINAL COMMENTS. CHILEAN WATER SANITATION SECTOR. - PowerPoint PPT PresentationTRANSCRIPT
FELIPE LARRAIN A.CEO – AGUAS ANDINASISTANBUL – MARCH 2009
EFFICIENCY AND GOOD PRACTICES
IN SANTIAGO DE CHILE
I. CHILEAN WATER SANITATION SECTOR
II. AGUAS ANDINAS – DESCRIPTION
III. AGUAS ANDINAS – MANAGEMENT ACHIEVEMENTS
IV. FINAL COMMENTS
www.aguasandinas.cl
PRIVATIZATION PROCESS
CHILEAN WATER SANITATION SECTOR
Privatization process began in 1998 –until
then all companies were State-owned
Today: 95.3% of customers are serviced by
privatized companies
Two concession models:
- Unlimited period
- 30 years
Ownership of water rights and assets
www.aguasandinas.cl
Regulatory framework –set forth by Law- has
approved the stability and transparency of the system
during its 20 years operation
CHILEAN WATER SANITATION SECTOR
REGULATORY FRAMEWORK
Main Features:
Role of regulator separate from the service provider role
Clear and transparent rules -same for all operators
Government subsidies for low-income families
Low level of non-payment
Total Privatizations 6
Concessions 8
www.aguasandinas.cl
Aguas Andinas supplies over 6.2 million
residents in Greater Santiago and rest of the
country, with 100% drinking water coverage, 98%
sewage and 74% waste water treatment
AGUAS ANDINAS, DESCRIPTION
GRUPO AGUAS
Revenues
Drinking
Water Volume
Customers
46%
53%
43%
€ 345 million
492 million m3
1,828,328 customers
MARKET SHARE (2008)
R.M. Santiago
Aguas Andinas
X y XIV Región Puerto Montt
Essal
OWNERSHIP STRUCTURE
www.aguasandinas.cl
AGUAS ANDINAS – MANAGEMENT ACHIEVEMENTS
AGUAS ANDINAS – MANAGEMENT ACHIEVEMENTS
Efficient Management of Total Water Cycle
Adoption of state-of-the-art Technology
Continuous improvement of service to Our Customers
Major Investments in sewage treatment
www.aguasandinas.cl
EFFICIENT MANAGEMENT OF THE TOTAL WATER CYCLE
AGUAS ANDINAS – MANAGEMENT ACHIEVEMENTS
World Class service at our
facilities
raw water
Capture/Regulation
drinking water
Productio
n
drinking water
Distributionwaste water
Collection
waste water
Purification
Returnto the
environment
customer
Service
www.aguasandinas.cl
AGUAS ANDINAS – MANAGEMENT ACHIEVEMENTS
TOTAL WATER CYCLE MANAGEMENT
Over 720 million m3 of drinking water produced per year
16 production plants
Las Vizcachas Plant 16 m3/s
La Florida Plant 4.5 m3/s
214 wells in operation
drinking water
Production
www.aguasandinas.cl
AGUAS ANDINAS – MANAGEMENT ACHIEVEMENTS
TOTAL WATER CYCLE MANAGEMENT
100% drinking water coverage
530 km of large aqueducts
14,845 km network
188 deposits - 957,000 m3
81 pumping plants
drinking water Distribution
www.aguasandinas.cl
1,828,328 subscribers
18 Commercial Agencies: 700,000 queries per month
Call Centre: 125,000 calls per month
AGUAS ANDINAS – MANAGEMENT ACHIEVEMENTS
TOTAL WATER CYCLE MANAGEMENT
customer Service
www.aguasandinas.cl
AGUAS ANDINAS – MANAGEMENT ACHIEVEMENTS
TOTAL WATER CYCLE MANAGEMENT
12,100 km network
98 % sewage coverage
700 km preventive maintenance per year
20 hydro wash and collector cleaning trucks
waste water Collection
www.aguasandinas.cl
Waste water treatment coverage:
- Today 74%
- Late 2009 87%
- 2011 100%
15 waste water treatment plants
Main waste water treatment plants:
- La Farfana – mean flow 8.8 m3/s
- El Trebal - mean flow 4.4 m3/s
waste water Treatment
Return to the environment
AGUAS ANDINAS – MANAGEMENT ACHIEVEMENTS
TOTAL WATER CYCLE MANAGEMENT
www.aguasandinas.cl
AGUAS ANDINAS – MANAGEMENT ACHIEVEMENTS
ADOPTION OF STATE-OF-THE-ART TECHNOLOGY
Technological Contribution by AGBAR
World Class tools and latest developments
- Operations Control Centre
- Adoption of SAP throughout Grupo Aguas
- Geographic Information System
New Customer Service (CRM by Oracle) and Integrated
Commercial Management Platform
www.aguasandinas.cl
AGUAS ANDINAS – MANAGEMENT ACHIEVEMENTS
Drinking Water Service:- Continuity: 99.8%
Waste water Collection Service:- Continuity : 99.9%
Commercial Management:- Mean Claim Response Time: 0.5 days/claim
Regular community surveys
18 Commercial Agencies: 700,000 queries per month
Call Centre: 125,000 calls per month
CONTINUOUS IMPROVEMENT OF SERVICE TO OUR CUSTOMERS
www.aguasandinas.clSource: Estudio Imagen 2008
50,4
12,68,5
5,30,9
Aguas AndinasChilectraTelefónica CTCMetrogasnone
AGUAS ANDINAS – MANAGEMENT ACHIEVEMENTS
CONTINUOUS IMPROVEMENT OF SERVICE TO OUR CUSTOMERS
WHICH ARE THE MOST IMPORTANT BASIC HOUSEHOLD SERVICES? 1ST SPONTANEOUS
MENTION
WHICH OF THESE COMPANIES DO YOU CONSIDER THE BEST?
www.aguasandinas.cl
Environmental Problem in 90s Decade Raw Sewage discharged to Natural Sources:
Public Health problems.Impact on flora and fauna.Disruption of agriculture.
AGUAS ANDINAS – MANAGEMENT ACHIEVEMENTS
METROPOLITAN REGION WATER SANITATION PLAN Localities
Existing Plants
Future Plants
Future Collector1999 2009 2012
No of Plants 6 15 16
Flow Treated 0.48 m3/s 13.7 m3/s 15.5 m3/s
Biosolids 0 ton/day
794 ton/day
814 ton/day
ResidentsServed
180,000 5,500,000 6,300,000
Coverage 3% 87% 100%
Total Accumulated Investment
MM € 488 MM € 654
www.aguasandinas.cl
AGUAS ANDINAS – MANAGEMENT ACHIEVEMENTS
METROPOLITAN REGION WATER SANITATION PLAN
El Trebal:
Operation start-up in October 2001
€ 115 million investment
Capacity 4.4 m3/s
La Farfana:
Operation start-up: September 20th 2003
€ 240 million investment
Capacity : 8.8 m3/s
MAIN PLANTS:
www.aguasandinas.cl
AGUAS ANDINAS – MANAGEMENT ACHIEVEMENTS
METROPOLITAN REGION WATER SANITATION PLAN
Treatment Outputs
WASTE
WATER
TREATED WATERirrigation and health
BIOSOLIDSnutrients soil recovery
BIOGASrenewable energy
WASTE WATERTREATMENT
PLANTS
www.aguasandinas.cl
CONCLUSIONS
FINAL COMMENTS
Having a stable and transparent regulatory framework in
Chile has reassured investors and created an atmosphere
of trust and understanding with the regulator
In the water sanitation sector, Aguas Andinas is the
leading company in Chile and a benchmark for Latin
America
Total Water Cycle Management for over 6.2 million people
leads to operational optimization and synergy
Agbar has played a fundamental role in the technological
development and management of Aguas Andinas
