FENCA WORLD CONGRESS 2016

DEBT COLLECTION 4.0 – INNOVATING RECEIVABLES MANAGEMENTFind out today what drives the industry of tomorrow.

Berlin | 2016

21 – 24 September 2016

Radisson Blu Hotel

Karl-Liebknecht-Straße 3 | 10178 Berlin

Federation of European National Collection Associations (FENCA)

Friedrichstraße 50–55 | 10117 Berlin | www.fenca.eu | office@fenca.eu

HIGHLIGHT TOPICS*

Market & InnovatIon The Single Digital Market – an unexplored

potential for businesses

Inside the mind of a creditor

Financial forecast and global risks

Re-imagining payment systems

Familiarizing with the German market

REGuLATION & COMPLIANCE A pan-European code of practice?

Debt collection across the World

The new Eu-GDPR – and what now?

Business implications of Safe Harbor and the

Eu-uS Privacy Shield: Is this the way forward?

OvER-INDEBTEDNESS & DEBT ADvICE Eu reforms in personal insolvency

Nature and causes of over-indebtedness

The Future of debt collection from a consumer’s

point of view

Consumer organisations & debt collection:

Let‘s work together

Shaping the collection industry of tomorrow means understanding the key issues of today.

We have established three main fields of focus essential to the sustainable “(r)evolution” of

debt collecting. We would be very pleased to welcome you to the FENCA World Congress

in Berlin and warmly invite you to join in on the discussions about:

EACH TOPIC IS ACCOMPANIED By AN INTERACTIvE WORKSHOP. GET HANDS-ON ExPERIENCE By LEARNING FROM ExPERTS!

*topics are subject to change

Federation of European National Collection Associations (FENCA)

Friedrichstraße 50–55 | 10117 Berlin | www.fenca.eu | office@fenca.eu

WHAT ELSE TO ExPECT?

HOT TOPICS AND TOP-CLASS SPEAKERSTake part in interesting discussions on the latest

developments of the European market.

Interact with experts in their field. Be inspired by

an “out of the box” speaker and meet up with

young entrepreneurs by attending one of two

fieldtrips to FinTechs in Berlin.

NETWORKING OPPORTuNITIESMeet over 250 international collection

pros from across the World and connect

with European colleagues. Join our speed-

networking event for newbies and oldies,

as well as the three exclusive dinner events.

INTERACT AND COMMuNICATE WITH OuR FENCA CONGRESS-APPGet all conference information at your fingertip with the

FENCA Congress-App. Read up on the speakers and look

for other participants. Feel free to get in touch with your

colleagues via the chat function.

Federation of European National Collection Associations (FENCA)

Friedrichstraße 50–55 | 10117 Berlin | www.fenca.eu | office@fenca.eu

THE HOTEL

RADISSON BLu HOTEL The Radisson Blu Hotel in Berlin’s

city center offers all the convenience of

a centrally located hotel without losing

an ounce of historical beauty. Situated

between Alexanderplatz and Museum Island

it is the perfect home base for treating

yourself to a long weekend in a vibrant city.

Email reservations.berlin@radissonblu.com

Phone +49 (0)30 23828 3500

Key FENCA2016

A limited number of rooms are blocked for FENCA attendees;

therefore we cannot guarantee that rooms will be available

through the reservation deadline.

SPECIAL RATEExcellent hotel rates of EuR 219.00 (Single) and EuR 229.00 (Double)

including breakfast, vAT and local city taxes are available. Book

your room now by using this link or by directly contacting the hotel.

Federation of European National Collection Associations (FENCA)

Friedrichstraße 50–55 | 10117 Berlin | www.fenca.eu | office@fenca.eu

SPECIAL vENuES FOR SPECIAL GuESTS

SIGHTSEEING DINNER CRuISE A dinner cruise through Berlin’s waterways is a unique

chance to see the countless modern and historical attrac-

tions the city has to offer from a completely new perspec-

tive. you will see all the main sights between the Charlot-

tenburg Palace in the West as well as the East Side Gallery

and Oberbaum bridge in the East of Berlin.

Get around Berlin by attending our dinner events. There are many sights we want to share with you:

eWERK’S SKyLOuNGE The eWerk is reflective of Berlin’s vibrant past. Located in the heart of Berlin,

it was first constructed during Germany’s industrialisation for AEG, then suffered

massive destruction during World World II as a result of Allied bombardments

and the house to house combat engaged in by the Red Army. It recovered

through a facelift of socialist East Berlin to keep the latter from coming up short

in the competition between capitalism and socialism. After the Berlin Wall came

down, it was finally known as the mecca of electronic music.

THE RADISSON BLu PANORAMAEnjoy a splendid view on the historical city center and be

one of the first to see the reconstructed Berlin Palace,

winter residence of German Kings of Prussia and German

Emperors. During the Communist regime installed in East

Berlin by the Soviet union, it was declared as a symbol of

Prussian militarism and was demolished. The reconstructed

Berlin Palace has three facades of the original palace, but the

interior is a modern structure to serve as a cultural museum

and forum.

Federation of European National Collection Associations (FENCA)

Friedrichstraße 50–55 | 10117 Berlin | www.fenca.eu | office@fenca.eu

ExPLORE BERLIN AND STAy OvER THE WEEKEND

Federation of European National Collection Associations (FENCA)

Friedrichstraße 50–55 | 10117 Berlin | www.fenca.eu | office@fenca.eu

We recommend enjoying Berlin over the weekend following

the congress. The special rate is available until Sunday

25 September. Feel like going for a run after our conference

days? Make sure to bring your running shoes - Berlin’s

marathon is taking place on 25 September.

For all curious onlookers, the marathon course passes by the

Radisson Blu. Make your travel arrangements ahead of time

to ensure a smooth departure to airports and train stations.

Thanks to our Gold Sponsors!

Codix provides worldwide the iMX software solution that fully handles any phase of Credit risk monitoring, A/R and Collections, as also Factoring/SCF and Leasing, for Financial institutions (Personal Finance, Leasing, Corporate), Telecom operators, Utilities, and for Collection Agencies, etc.. Using the most advanced and reliable technologies, iMX is a multilingual, multi-currencies and multi-entities solution, based on flexible business rules event-driven Expert System engine managed dynamically through a graphical tool. It reacts and executes the business knowledge on any event, positioning tasks/alerts as generating any kind of communication: phone calls, emails, SMS, etc... iMX includes also a BI/DWH tool, Extranet/Internet web front-end, etc.

More about Codix

Debitos is Europe´s leading secondary market for selling distressed claims and loans. We support DAX-listed companies, Landesbanken, private Banks und SMEs to place their positions on the capital and debt collection markets. For debt collection companies we are offering special rates especially for cross-border transactions.

More about Debitos

SCHEDULE

schedule and topics are subject to change

WEDNESDAY 21 SEPTEMBER 2016

18.00 – 18.45 A1 Speed-Networking

Shuttle transfer to Network Dinner from the Radisson Blu leaving at 19.15

19.30 D1 Network Dinner, eWerk Skylounge, Mauerstraße 78-80, 10119 Berlin

THURSDAY 22 SEPTEMBER 2016

09.30 – 10.30 B1 Members Meeting (for full member associations only)

09.30 – 11.30 B2 2 Field Trips to FinTech-Startups (limited number of participants)

12.00 – 12.40 Opening

Welcome and Introduction Andreas Aumüller, President, FENCA

Peter Wallwork, Vice President, FENCA

Address of Welcome N.N, State Secretary, German Department of Interior (tbc)

12.40 – 13.00 Keynote: Global Economy – Endless Risks? Dr. Mario Jung, Senior Regional Economist,

Compagnie Française d’Assurance pour le Commerce Extérieur SA (Coface)

13.00 – 14.00 Welcome Lunch

14.00 – 14.45 General Data Protection Regulation: How the Credit Management Sector is getting ready

Presentation and Q&A Dr. Andreas Bücker, Director European Affairs, FENCA

Dr. Robert Kazemi, Partner at Kazemi & Lennartz Rechtsanwälte

14.45 – 15.30 Pan-European Code of Conduct: Credit Management, Debt Collection and Consumers

Presentation and Q&A Peter Wallwork, Vice President, FENCA

Dr. Marcello Grimaldi, Vice President, UNIREC, Italy (tbc)

Alistair Chisholm, Citizens Advice, UK (tbc)

15.30 – 16.15 Coffee and Networking Break

16.30 – 17.45 Workshops I W1 - The Digital Single Market: An unexplored potential for businesses

Luke Scanlon, Head of Fintech Propositions and Lawyer at Pinsent Masons LLP, UK

W2 - Consumer Protection Alistair Chisholm, Citizens Advice, UK (tbc)

19.30 D2 Welcome Dinner, Panorama Restaurant at the Radisson Blu

SCHEDULE

FRIDAY, 23 SEPTEMBER 2016

09.00 – 16.00 T1 Visit Berlin – Museum am Checkpoint Charlie, Historic Berlin Mitte and Reichstag

09.15 – 09.40 Keynote: The Debt Collecting and Debt Purchasing Market across Europe

Darko Schwarzberger, Associate Director EMEIA FIG | CEEMEA Mergers and Acquisitions, Ernst & Young LLP

09.40 – 10.25 Panel: Pan-American Collection – The impact of the EU-US Privacy Shield

Greg Cohen, President of IACC, USA

Representative of Brazil (tbc)

Representative of Canada (tbc)

Moderator: Erwin Falkner, General Secretary, FENCA

10.25 – 11.10 Coffee and Networking Break

11.10 – 11.45 EU Regulatory Update: Insolvency Framework, ePrivacy Directive, and Over-indebtedness

Dr. Andreas Bücker, Director European Affairs, FENCA

11.45 – 12.40 Live Performance: Bringing Vulnerable Costumers to Life

Steps Drama, UK (tbc)

This award-winning interactive drama team will ask delegates to step into the world of collections and

discuss and highlight best (and worst) practice following a short role-play.

12.40 – 13.40 Lunch

13.40 – 14.20 The German Debt Collection Sector: Challenges and Success Stories

Presentation and Q&A

Dr. Christian Behrens, Member of the Board, BDIU, Germany (tbc) Kay Uwe Berg, CEO, BDIU, Germany

Daniela Gaub, Director of Legal Affairs, BDIU, Germany

14.20 – 15.00 Keynote: Google, Predictive Analytics and leaving Traces in the Internet Dr. Herbert Schuster, CEO, Innoplexia GmbH

15.00 – 15.45 Coffee and Networking Break

15.45 – 16.10 Keynote: Digital Single Market and Innovation in Credit Management Teodor Blidarus, Managing Partner, Strategy & Business Development Softelligence

16.10 – 16.35 Keynote: The Expectation of Credit Managers when outsourcing collection Josef Busuttil, Vice President, FECMA

16.50 – 17.35 Workshops II W3 – The Changing Image of Debt Collection Marco Weber, Head of Communications, BDIU

W4 - Insolvency in the Collection Process Steven Frieze, Consultant in Insolvency and Corporate Recovery, Ward Hadaway

19.30 – 22.30 D3 Boat Trip Sightseeing Dinner, Departure at the Radisson Blu Hotel

schedule and topics are subject to change

SCHEDULE

SATURDAY 24 SEPTEMBER 2016

09.30 – 12.00 Annual General Meeting (only for full member associations)

14.00 – 17.00 T2 Discover Potsdam – Gardens and Palaces of Potsdam, Sanssouci Palace and Glienicker Brücke

schedule and topics are subject to change

Terms and Conditions of Participation

Participation

Registraton

We look forward to your registration. Please use the registration form. Your registration is binding

and linked to payment of the registration fee. The programme is subject to change. The number of

participants to individual events is limited. There is no entitlement to reimbursement or discount for

services not used.

Participation in FENCA Congress is reserved for members, affiliate members, members of members

and invited guests.

Member Member of Member Non-Member

Early Bird

01.05.-31.05.2016 € 550 € 790 € 890

Normal Booking

01.06.-02-09-2016 € 690 € 890 € 990

Accompanying

Person € 490 € 490 € 490

Participation fee

All prices are subject to additional 19% German VAT!

Cancellation policy

For cancellations until 31.07.2016, we will charge a processing fee of € 100. The total registration fee

will be charged for later cancellations. The date on which the cancellation is received by the Berlin

Office is decisive. The registered participant may send a representative on request.

Data Protection and Photos

FENCA Congress will be accompanied by a photographer and documented inter alia at

www.fenca.eu.

The list of participants, including first and last name, company and countries, will be used and

published to other participants of the Congress and within the context of the event. Gold. Silver and

Bronze Sponsors will receive an extended list of participants, including the e-mail address.

REGISTRATION

Please fill in this form and return it via e-mail office@fenca.eu or send a fax to

+49 30 206 07 36 33.

Please specify whether you are a member, a member of a member or a Non-Member. If you are a

member of one of our member association, please name it.

☐ Member ☐ Member of Member ☐ Non-Member ☐ Accompanying

Person of

______________________________________________________________________________________________________

Company/Association

______________________________________________________________________________________________________

Company/Association Address

______________________________________________________________________________________________________

VAT ID /Tax number

______________________________________________________________________________________________________

Name of participant

______________________________________________________________________________________________________

Function of participant

____________________________________________ ______________________________________________ E-Mail Phone

This registration is binding and payment of the registration fee is compulsory. FENCA’s terms and conditions of participation apply. The list of participants with name, company and E-Mail will be used and published for the purpose of this event. I was informed about my right of my own image and I agree to the dissemination and publication of my picture by FENCA.

____________________________________________ ____________________________________________

Date, Signature Company stamp

Attendance form

Please fill in this form, specify your attendance and return it via e-mail office@fenca.eu or fax +49 30 206 07 36 33.

____________________________________________________________________________________

Participant, Company

___________________________

Date, Signature

WEDNESDAY 21 SEPTEMBER 2016

☐ A1 18.00 – 18.45 Speed-Networking

☐ D1 19.30 Network Dinner, eWerk Skylounge THURSDAY 22 SEPTEMBER 2016

☐ B1 09.30 – 10.30 Members Meeting (only for member associations!)

☐ B2 09.00 – 11.00 Fieldtrip to FinTech-Startups (We are organizing 2 field trips. The number of participants to each of them is limited and will be assigned on a first come, first

served basis. The assignment to the different trips will be made by FENCA.)

☐ W1 16.30 – 17.45 Workshop – Single Digital Market: An unexplored potential for businesses

or

☐ W2 16.30 – 17.45 Workshop – Consumer Protection

☐ D2 19.30 Welcome Dinner, Panorama Restaurant at the Radisson Blu

FRIDAY, 23 SEPTEMBER 2016

☐ W3 16.45 – 17.30 Workshop – The Changing Image of Debt Collection

or

☐ W4 16.50 – 17.35 Workshop – Insolvency in the collection process

☐ D3 19.30 Boat Trip Sightseeing Dinner

Sightseeing Programme

☐ T1 Friday 10.00 – 17.30

Visit Berlin – Wall Museum at Checkpoint Charlie, Historic Berlin Mitte and Reichstag 130 EUR

☐ T2

Saturday 13.30 – 17.30

Discover Potsdam – Picturesque Gardens and Palaces of Potsdam, Sanssouci Palace and Glienicker Brücke 110 EUR

Special Food Requirements

☐ Vegetarian

☐ Vegan

☐ Allergies