ferrologic - hire & retire - processforum nordic, nov.14 2013
DESCRIPTION
Speaker's Corner presentation at ProcessForum Nordic 2013.TRANSCRIPT
Access Management Hire 2 Retire
Ferrologic - BPM Project at Telenor Sverige AB
Agenda
• Ferrologic
– Business & IT – Transformation and Realization
• Case Telenor Access Management - Hire 2 Retire:
– Background, Situation and Goal
– Access Management
– Realization: Architecture – Business Processes
– New Twin Sim Card: Process Flow and GUI
– Structured Access Management - Benefits
• Access Management: Competency, Assets and Estimates
• Questions and Contact
Ferrologic Goal: Prioritized supplier to customers – Best partner company – Best employer
NORDICS & BENELUX PURE-PLAYER WITHIN CONSULTANCY • Business and IT • Transformation and realization • Knowledge and expertice BUSINESS AREAS • Enterprise Design • Business Integration • Business Intelligence FACTS 2012-13 (april/may) • 7.8M Euro - Turnover • 51 – Number of employees • 2001 – Year of foundation
Ferrologic Business & IT – transformation and realization
CUSTOMERS CONCEPT & FOCUS AREAS
PARTNERS - SoftwareAG, Oracle, SAS Institute,, Microsoft, Microstrategy
Case Telenor: Background, Situation and Goal
• Background: – Access management process handling staff´s access to company resources – High employee turnover, many offices, employees and consultants – External suppliers: service desk & system administration – SOX compliance: security, traceability & reporting
• Situation: – Legacy system with 5300 users, appr 2000 errands
per month – End of maintenance, lack of documentation and
difficult to change – Administrative critical system
• Goal new solution: – Flexible, tailor-made and reuse legacy logic – Use BPM-platform from SoftwareAG / webMethods – Define Best Practice for BPM solution pattern
Case Telenor: Access Management Process – Hire 2 Retire
Change of unit
System 1
System 2
Mobile phone
Mobile subscription
Pass
Place of work
Computer
System 3
System 4
System 5
Test-subscription
Citrix / VPN
Lap top
Prolonged employment
New role
System 6
System 7
New pass
Disable System 3
Removal test subscription
Return of computer
Disable account
Account removed
Apply new Change Prolong Remove
Approve Tier 1 Tier 2 Tier 3
Perform manually
automatically
Task Management
Feedback user
Statistics SLA-
monitoring Reports
12 dynamic processes
Case Telenor: Realization - Architecture
Rules for approval & fulfillment - 1, 2, 3 tiers - Dispatch functions
Integration with: - Supporting system - Automated identity handling (FIM)
Information models - Messages - Domain data
Task Management - Users/rolles/groups in AD - Inbox for each role och group
30-50 st portal based GUI-pages
Data structures and logging
Base for reporting
Case Telenor: Main Process Creates Dynamic (1-n) Parallell Sub-Processes
Sub-Processes
Faster Finish
New Twin Sim Card: Order Subscription Process
Employee Order Twin
Sim Card
New Twin Sim Card: Employee Initiate Process from Portal
Order Entry Start
Process
New Twin Sim Card: Automatic Confirmation to Employee
Employee Receives Mail Confirmation
New Twin Sim Card: Manager Approves & Submits
Manager Task List Approval
Form
New Twin Sim Card: Automatic Update Back Office Systems
Back Office
Update
New Twin Sim Card : Task Sent to External Service Desk – Execution and Reporting
External Service Desk
Executes Order
New Twin Sim Card : Confirmation E-mail to Employee – Order executed
Order Confirmation to Employee
New Twin Sim Card : Notification to Switchboard
Notification to Switch
board
New Twin Sim Card : Update Back Office System
Update Back Office System
Case Telenor: Structured Access Management - Benefits Decrease lead time
To apply…
To approve…
To execute…
To give feedback…
To change…
To remove…
To re-activate…
Monitoring Measurable processes and activities
SLA monitoring of supplier
Stored history
Pre-defined reports
Structure and quality No forms disappearing
Unified handling
First in first out
Compliance requirements approval and execution
Ferrologic Access Management: Competency, Assets and Estimates
• Ferrologic Competency and Assets: – Workshop-, requirement- and project mgmt
– GUI and portal solutions
– Process models
– Information models
– BPM, service development and integration
– Data structures and reports
• Estimates - Similar Project: – 1 month pre-study incl modelling
– 1 month technical establishment
– Development: 3-4 weeks per process
– 3-5 consultants
– Appr. 1500 – 4000 h (5-15 processer)
Questions & Contact!
Carl Tivelius [email protected]
Marketing & Sales +46 70 227 06 90
Maria Hansson [email protected]
Senior Consultant +46 70 661 37 37
www.ferrologic.se Stockholm
Göteborg, Helsingborg, Bryssel
Mattias Wuori [email protected]
Consultancy Manager +46 70 555 00 37
Thanks!