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Stefan Elfström, Regional Sales Manager

131114

How to stay ahead in Telco

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Telco trend spotting

M2M

Mobile Virtual Network Operator

Social responsibility Fraud Management

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Business Transformation Programs

Customer Centricity

Business Monitoring

Extended Business Chains

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Business Transformation Programs

Customer Centricity

Business Monitoring

Extended Business Chains

©2013 Software AG. All rights reserved. For internal use only

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http://www.ericsson.com/res/region_RLAM/press-release/2012-01-20-tbt-en.pdf

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Uses

C,R,U,D

Carries out Has risks

Is responsible for

Is measured by Is key activity for

Extracts data from

Management

End user

IT

Work

instructions Knowledge

Strategy

KPIs BSC

Applications

IT architecture

ISO

SOx Compliance

Org. Structure

Strategies

Application Systems

Business model

KPIs

Risk and controls

Data objects

Business Processess

Risk/Quality

©2013 Software AG. All rights reserved. For internal use only

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Business Transformation Programs

Customer Centricity

Business Monitoring

Extended Business Chains

©2013 Software AG. All rights reserved. For internal use only

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If we do not manage our Master Data

we do not manage our customers… Åke Södermark, CIO TeliaSonera in CIO Sweden Magazine

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MDM

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Business Transformation Programs

Customer Centricity

Business Monitoring

Extended Business Chains

©2013 Software AG. All rights reserved. For internal use only

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A recent survey estimates global

telecom fraud losses at $40.1 Billion USD

or approximately 1.88% of revenue.

Data volume transferred over mobile

networks, average Gbyte per

subscription per year

0

2

4

6

8

10

12

14

2006 2007 2008 2009 2010 2011 2012

Sweden

Norway

Finland

Denmark

Iceland

Estonia

Lithuania

http://blog.terracotta.org/2013/05/01/eliminate-telecom-fraud-using-in-memory-data-management/

©2013 Software AG. All rights reserved. For internal use only

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©2013 Software AG. All rights reserved. For internal use only

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Business Transformation Programs

Customer Centricity

Business Monitoring

Extended Business Chains

©2013 Software AG. All rights reserved. For internal use only

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©2013 Software AG. All rights reserved. For internal use only

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©2013 Software AG. All rights reserved. For internal use only

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