with

250 LEADS TO COMPANIES

NEEDING YOUR SERVICES

E-Books4Business.com

Copyright © 2008

2

CONTENTS

Topic Page I First Words 4

II Your Clients 6

III The Service You Provide 7

IV Types of Inspections 8

Residential Inspections 8 Drive-By Inspections 8 Occupancy Inspections 8 Property Inspection and Report

(AKA Foreclosure Inspection and Report) (AKA Bankruptcy Inspection and Report)

9

Delinquency Interview 9 Insurance Property Inspections 10 Insurance Inspections 10 High Value Inspections 10 Insurance Loss Inspections 11 Pension Verification Inspections 11 Disbursal Inspections 11 Commercial Inspections 12 Merchant Account Inspections 12 Leased Equipment Inspections 12 Disbursal inspections 13

V Develop Your Business Plan and Company Image 14

Create Your Company Name and Service Area 14 The Equipment You Need 14 Determine Your Goals 15

VI Contact Your Clients and Generate Income 16

Day 1 Action Steps (Steps 1—4) 17

Day 2 Action Steps (Step 5) 19

Introduction 16

Exhibit Topic Page 1 Telephone Script for Initial Call to Client 31 Voice Mail Script 33 2 Talking with Your Client 34 3 Fax Cover and Letter of Introduction 37 4 Your Resume 41 5 How to Present Your Service Area 42 6 Telephone Script for Loyal Clients 44

3

VII Tips and Tricks to Income Success 23

Complete Your Inspection Report Properly 23

Topic Page

Daily Action Steps after First Month in Business (Step 7)

21

Action Steps after the First Week of Calling Clients (Step 6 )

20

Action Steps with Postcards (Steps 8 and 9) 21

Determine if a House is Vacant or Occupied 23 Take Good Photos 25 Tips on Organizing Your Assignments 25 Your Professionalism in the Field 27

Joining a Trade Association 29 Taxes 29

Requirements Posed by Some Clients 28 Interact Appropriately with Your Clients 28

EXHIBITS

FIRST WORDS We thank you so very much for your confidence in us and deciding to purchase our "Field Inspector Training Manual" and including FREE contact information to hundreds of firms needing your services right now and within your service area. . We will pray and petition God for your success and happiness. E-Books4Business.com wrote this book to provide you with all the necessary steps & infor-mation to immediately build your business, develop your Clients, obtain & perform your as-signments and dramatically increase your probability of earning the level of income that you so desire. If you perform each and every one of the Action Steps, our Tips & Tricks of the Trade and call your Clients that we provide you; you can achieve a faster start and increase your in-come quicker than if you do not follow our precise Action Steps. The typical range for the amount of time that you will take to complete an Inspection and its accompanying Report will take you between 20 minutes to 1 hour. As you perform inspec-tions you will become more efficient and take less time to complete. Thereafter you com-plete more work in less time and you will earn more income in less time. The amount of income that you earn from the weekly, monthly and yearly perspective will depend upon you. If you choose to work part-time you have the potential to earn at least $35,000 per year and if you work full-time, you could earn $65,000. If you work smart (as detailed within our Training Manual), are efficient with your time and work full-time you could possibly earn over $85,000 for years. You control your own destiny. You choose how much income you want to earn; you decide which days and hours you want to work; you control which assignments you will work; you choose your Clients and the Zip Codes that you will work. This publication contains Income & Earning information generalities that represent what you could possibly earn. There exists too many independent variables affecting you and your income potential that we cannot guarantee an exact level of income you will earn. YOU AGREE THAT E-BOOKS4BUSINESS.COM CANNOT BE RESPONSIBLE FOR THE INCOME LEVEL OF YOUR BUSINESS SUCCESS AS A RESULT OF YOUR BUSINESS DECISIONS AND THE INFORMATION THAT WE PROVIDE YOU WITHIN THIS "FIELD INSPECTOR TRAINING MANUAL". All rights reserved. No part of this publication may be reproduced or used in any form, or by any means, graphic, electronic, or mechanical, including photocopy, record, tape or infor-mation storage and retrieve systems without permission in writing from publisher.

4

This publication was written to provide accurate and authoritative information regarding the information that we provided. We do not render legal, accounting nor any other professional services. If you need such advice you must obtain said advice from your licensed professional within those professions. This publication is copyrighted. The Buyer of this book is given a license to use its contents for personal use. We sold you this book to you with the agreement that your purchase entitles you to a non-exclusive right to use this book and its content for your personal educational use. You agree that you will not reproduce this book in any form and that you will not sell, lease or otherwise make it available to anyone other than yourself. The information contained in this book is believed to be reliable at the time of its writing. Therefore we disclaim any liability, loss or risk, personal or professional, incurred directly or indirectly as a consequence of the use and application of this book. In no event will e-books4business.com be liable to the purchaser for any amount greater than the purchase price of this book. AS YOU BEGIN PERFORMING INSPECTIONS YOU WILL REALIZE THAT FIELD INSPEC-TIONS ARE A VERY SIMPLE AND PROFITABLE PROCESS

5

YOUR CLIENTS

Within the Field Services Industry you will have many nationwide Clients that are Fortune 1000 Companies comprising of the following industry categories:

Banks and Savings and Credit Unions

Savings & Loan Associations

Mortgage Companies

Savings and Loan Associations

Leasing Companies

Financial Services and Money management Companies

Insurance Companies

Merchant Credit Card Providers

Out-Sourcing Firms

We have supplied you with FREE contact information to hundreds of your Clients needing your services and within your service area. (Part II of this book).

6

THE SERVICES YOU PROVIDE Although no one "universal" Inspection Report exists that each of your Clients will use; there do exist three (3) primary categories For every Inspection that your Client assigns to you; the Client will provide you with a fill-in-the-blank Inspection Report , instructing you in exactly what they want you to visually inspect and the questions that they want you to answer. If you have a question about the instruc-tions, you must call your Client to clarify. Clients want you to call, and they want to answer any and all of your questions because they need you to accurately complete their Inspection Report.

We cannot list every type of Inspection that exists because so many different types exist, and new ones seem to be created every month because of our current economic crisis. We have listed below the types of Inspections that will consume the majority of your time. The Inspec-tion Types that we have not mentioned nor described within this Training Manual are the less common Inspections that may never be assigned to you because they are rarely needed. Nevertheless, they do exist.

We have listed below the most relevant Inspection Types that you will spend the majority of your time performing for your Clients. When you master these detailed Inspection Types you will have a rock solid business base and you will not have to worry about your ability to com-plete the less common Inspection Types that your Clients might assign you. You can easily transfer your knowledge and experience from your previous Inspections so that you can eas-ily complete the more obscure Inspection Type. You do not need experience to perform Field Inspections.

7

TYPES OF INSPECTIONS

RESIDENTIAL INSPECTIONS

Drive-by Inspections

You will literally Drive-by the home and visually deter-mine if someone continues to live in the home (Occupied) or if no one lives there anymore (Vacant). Some Clients may want you to make comments about the Home's condition and take photos of the home's condition.

Do not guess if you cannot determine whether the property is occupied. If you cannot easily determine the status without a doubt, you must describe within your Client's Inspection Report what you see at the property and e-mail many photographs of the subject to your Client. You will want to let your Client know if people are in or around the home, lights on, car in drive-way and if the yard is a mess or well-kept.

TO LEARN ABOUT WHAT NOTES YOU WILL PROVIDE YOUR CLEINT, GO TO "TIPS & TRICKS OF THE TRADE" CHAPTER and review the section "How to determine if a Home is Occupied or Vacant" and complete only Steps 1-2 for a Drive-by Inspection.

Your Client might want you to Drive-by the same home more than once for several months. Your Client will pay you for each Drive-by; this is easy and constant income for you.

DO NOT TALK WITH ANY OCCUPANTS OF THE HOME

Each Inspection should take you no more than 5 minutes and the Report should take you less than another 5 minutes.

Occupancy Inspections

You verify if the home is vacant or occupied. You must go up to the home and look around for clues to determine if the home is vacant or occupied. This time you cannot guess nor say, “I am not sure if it is vacant or occupied. “

You must do whatever it takes to determine if the home is vacant or occupied.

8

TO LEARN MORE ABOUT HOW TO DETERMINE THE OCCUPANCY OR VACANCY OF A HOME GO TO THE TIPS & TRICKS CHAPTER and read the section titled "How to de-termine a Home Occupied or Vacant" and complete all 7 Steps for Occupancy Inspections.

If by chance you do talk with the Occupant absolutely the only thing you can talk about is Occupancy - nothing else!

Each Inspection should take you less than 15 Minutes and the Report should take you less than 5 Minutes.

Property Inspection and Report (Also Called Foreclosure Inspection and Report } (Also Called Bankruptcy Inspection and Report)

You will begin this Inspection Assignment just as you would the previously explained "Occupancy Inspection" and first de-termine the home's Occupancy Status. Your Clients will spec-ify within their Assignment instructions if they want you to con-tact the home's Occupant (s).

Additionally, you will need to complete your Client's Fill-in-the-blank Inspection Report of the home's physical condition. Your Clients Inspection Report will ask you the particulars of what they want you to inspect and determine its condition. You will want to take many photographs of the home and in-clude them within your Inspection Report.

You should not spend more than 20 minutes performing your Inspection and you will take 10 minutes to complete the Report.

Delinquency Interview (plus Doorhanger)

Your Client wants you to contact a person who owes them money, and has not returned their phone calls nor responded to their mail. Your Client wants you to contact that person, and encourage him/her to call them.

To encourage the person with whom you are meeting to call your Client you can kindly say

"Please call them; they want to help you in this very difficult time. They are helping people all the time. I should know, I was helped in a similar situation. You can use my cell to call them right now"

Extend toward them your cell phone.

9

Your Client will pay you if you do not contact the person but your Client will pay you addi-tional money if you do make contact.

This Assignment should not take you more than 10 minutes, and less than another 5 minutes to complete your Client's Report.

This Assignment should not take you more than 10 minutes, and less than another 5 minutes to complete your Client's Report t and forward to them.

INSURANCE PROPERTY INSPECTIONS

Insurance Inspection

Your Client will want you to go to a home where they want to determine if they will provide Insurance against Hazard & Thief. Your Client will provide you a list of items that they want you to inspect in order to as-certain the liability involved and determine whether they will insure said home. Your Client will supply you with a fill-in-blank Inspection Report specifying what you are to inspect. You will want to take photos of each item from several perspectives.

Each Inspection could be completed within 15 minutes to 25 minutes, depending on your Cli-ent's needs. You should be able to complete the Report within 15 minutes.

High Value Inspection

You will go to a home and inspect "high valued" items such as jewelry, furniture, appliances, furs and classic cars. Your Client wants you to verify the existence and condition of such items. Your Client will tell you which items you will need to in-spect. Your Client will also provide you a list of questions that they want you to investigate within each item. You will take many photos so your Client can make a decision.

You could complete each Inspection as quickly as 30 minutes or as long as 45 minutes, depending on your Client's needs and the number of items that you will need to inspect. You should be able to complete the Report within 15 minutes Some Clients will pay you for each item you inspect even if at the same location.

10

Insurance Loss Inspection

Your Client, an insurance company, will have you go to a home that was damaged due to fire, flood, hurricane, earthquake or some other natural disaster. You will in-spect the home and report back the severity and the type of damage that occurred. You must take many photographs of all the damages and forward to your Client.

Once you complete this Insurance Loss Inspection your Client will more than likely need you to follow-up this Inspection with “Disbursal Inspections", as defined be-low. You might perform 1-3 Disbursal Inspections for the same home.

Depending on the severity of the damage to the home you can take as little as 15 minutes to inspect. If there is heavy damage you could spend up to an hour. The Report will take you at least another half hour to complete. The additional time explains why Insurance Inspections pay more than Residential Inspections.

Pension Verification Inspection

Your Client will want you to go to their customer’s home to verify that the person receiving their monthly Pension Check is indeed alive and that they are the one qualified to receive the Pension Check. Your Client will specify to you the form of documentation that they will want you to collect from the person that you meet.

Each Inspection should take you less than 10 minutes and the Report should take you no more than 5 minutes.

Disbursal Inspections

You will go to a home during construction or major repair. Your Client possesses the money to pay for said work but they will not pay the contractor or homeowner until they have your verification that the construction was completed. Your Client will provide you with the list of what spe-cifically needs finished in order for your Client to pay the contractor or homeowner. You will visually in-spect the work and more often you can draw some information from the Permit that the City Building In-spector has more than likely completed before your arrival.

You should expect that this Disbursal Process will require you to visit and Inspect the subject property

11

1-3 times and you will be paid by your Client for each trip to the property.

Each Inspection could take you about 15 Minutes or as long as 30 minutes, depending on your Client's needs. You should be able to complete the Report within 15 minutes.

COMMERCIAL INSPECTIONS

Merchant Account Inspections

You will go to a business, walk around to inspect and take notes based on the specific items that your Client requests within their fill-in-the blank In-spection Report. You will more than likely need several photos of the interior of the business, in-ventory or business operating areas and the Sign-age of the business in question. You will determine if the business in question operates legitimately when you observe inventory, the actual storefront and their signage.

A Retail Inspection could take you as quickly as 10 minutes or as long as 20 minutes, depending on your Client's needs and the size of the business. You should complete the Report within another 15 minutes. When you inspect warehouses and offices you will consume an hour of your time and your Client will pay you more because of the additional time required. You will need to complete both the Inspection and the Report. Leased Equipment Inspections You will go on location and inspect specific equipment as identified within your Client's Inspection Report. You will verify the equipment's serial number and the equipment’s location. You will also take photographs as specified within your Client's Inspection Report. This Inspection should take you no more than 5 Minutes to inspect each piece of equipment. Your Report should take you less than 5 minutes to generate for each piece of equipment.

12

Disbursal Inspections

You will go to a home during construction or major repair. Your Client possesses the money to pay for said work but they will not pay the con-tractor or homeowner until they have your verifica-tion that the construction was completed. Your Cli-ent will provide you with the list of what specifically needs finished in order for your Client to pay the contractor or homeowner. You will visually inspect the work and more often you can draw some infor-mation from the Permit that the City Building In-spector has more than likely completed before your arrival.

You should expect that this Disbursal Process will require that you visit and inspect the subject property 1-3 times and you will be paid by your Client for each trip to the property.

Each Inspection could take you about 15 Minutes or as long as 30 minutes, depending on your Client's needs. You should be able to complete the Report within 15 minutes.

13

DEVELOP YOUR BUSINESS PLAN AND COMPANY IMAGE

CREATE YOUR COMPANY NAME AND SERVICE AREA

Have “Field Inspector” in Your Name

William Smith Field Inspector or Rapid Results Field In-spection - Spend a few minutes being creative and de-scriptive. Purchase some basic and inexpensive Business Cards. Determine Your Service Area

1. Determine the Service Area that you determine acceptable to spend time driving to ser-vice your Clients.

2. You might want to initially limit the zip codes to those within a 60 Minute driving radius

away from your home or office. This large Service Area only when beginning your busi-ness. You can choose to shrink down your Service Area as you gain experience and de-velop your Clients.

3. Identify your Service Areas by zip code. Determine all the zip codes within your Service

Area . Your Clients will determine if you receive an assignment only if your Service Area zip codes match the zip code of the subject property being assigned.

4. After several months you can shrink your Service Area to a 30 minute driving radius away from your home or office.

THE EQUIPMENT YOU NEED

1. Appointment Book—to keep track of your assignments’ due dates 2. Driver’s License 3. Reliable automobile 4. Telephone (either land or cell) with voice mail 5. Clipboard, pens and pencils

14

Rapid Results Field Inspection

William Smith 212-555-1212

1234 Main Street Anywhere, USA 12345

6. 25 foot tape measure 7. Measuring wheel 8. Digital camera (nothing fancy) with Landscape and Close-up features 9. Computer system and printer 10. Internet Service Provider

11. Map book—covering your Service Area

12. Invoices with your company name

13. Fax machine

DETERMINE YOUR GOALS

1. The lifestyle you want for yourself and your family 2. How much business income do you need to earn to satisfy your new and ex-

panding lifestyle 3. Call your Clients, obtain Assignments and satisfactorily complete your assign-

ments.

15

CONTACT YOUR CLIENTS AND GENERATE INCOME

Introduction Now that you have created your Field Inspection business you need to contact your Cli-ents, gain assignments and earn income. Begin by actively contacting the hundreds of Cli-ents that we have listed for you in Part II of this Training Manual. Let them know that you are a Field Inspector in business, and that you have the integrity and professionalism needed to satisfactorily complete their Field Inspection assignments. At the beginning of your Field Inspector business you will want to dedicate all possible hours calling your Clients, and you will receive Assignments from them. Even when you begin receiving Assignments on a regular basis you should remain steadfast and continue dedicating at least one (1) hour per day calling your Clients until you have made the initial Client Contact for everyone on your FREE Client contact information that we provide you (Volume II). If you want success and to earn your desired income level, you must implement each and every proactive Action Step that we describe within this Training Manual. You must do so with each Client listed in Part II of this Training Manual. Although we supply you with a listing of hundreds of Clients needing Field Inspec-tion services within your Service Area, only you can make them loyal Clients who will provide you with many Assignments on a regular basis. Depending on your desired level of income you will need to have between three (3) to eight (8) loyal Clients out of the hundreds that we provide to you on our free list. You can now begin contacting your Clients and introducing yourself, informing them of the Field Inspection Services you perform and requesting that they direct Assignments to you. We have created a very easy Action Step Process that enables you to efficiently and ef-fectively generate loyal Clients that will direct Assignments to you so you can generate In-come for your family. You will first sit yourself down with your phone and our contact information to the hundreds of firms needing your Field Inspection services (Part II of this Training Manual). Please remember that this information is a one-of-a-kind resource, and that you do not want to share this invaluable list with others. Otherwise the people you give this information to will compete against you for Assignments, using the very information you gave them to gain an advantage for themselves. Now that you have your Client Contact Information Sheet you can begin contacting your Clients as we describe in our Step-by-Step Action Steps below. You will do each of the Action Steps in sequence for each of your Clients.

16

You will perform the "Initial Client Contact Action Steps" (detailed within Action Steps # 1-4) for one Client during the exact same day. Then you will repeat the same four (4) Initial Cli-ent Contact Action Steps with your next Client. For each Client you contact you will begin by completing Action Step Number #1 and then immediately proceeding to Action Step #2, then Action Step #3 and finishing with Action Step #4. Once you complete these initial four (4) Initial Client Contact Action Steps with Client place their paperwork in a "Follow-up" File. You will continue to repeat these same four Action Steps with Client after Client un-til, over time; you have performed all four Action Steps with every Client on your list. The particular day after you have completed the first four (4) Initial Client Contact Action Steps for a particular Client you will retrieve your "Follow-up" File and pro-ceed to Action Step #5 under the heading "Day #2" for each of the Clients within your “follow-up file”. After you have completed the Initial Client Contact Action Steps for each of your Clients, we suggest that you dedicate about one hour of each business day (Monday-Friday) to briefly call 15 of your Clients and remind them that you are ready, willing and able to sat-isfy their Field Inspection needs. You will spend less than 5 minutes per call. For details regarding this follow-up Action Step go to the "Daily" Heading in Step #6. You can now begin the easy, enjoyable and profitable process that will generate an income for you and your family as you follow our detailed Action Steps.

DAY 1 ACTION STEPS Step 1—Initial Telephone Call You will call your Client's corporate headquarters to speak with the person currently in charge of assigning Field Inspections. You will call your Client's corporate headquarters to speak with the person currently in charge of assigning Field Inspections. PULL-OUT "TELEPHONE SCRIPT #1” (See Exhibit 1 for a sample) 1. Make one copy of the script for each Client that you call. We provide you with space to

write down your Client's answers as you question them. You can use this sheet as your Client Contact Sheet.

2. MAKE THE "INITIAL" TELEPHONE CONTACT—Call the corporate headquarters of

your first Client, using the telephone script we provide for you in Exhibit 1. 3. TELEPHONE EACH AND EVERY ONE OF YOUR CLIENTS, using the telephone

script contained within Exhibit 1 for each and every one of your Clients.

17

4. After completing Steps 1-4 for a particular Client you will begin completing Steps 1-4 for

your next Client and your next Client and so on until you have completed your Initial Contact with each and every one of your Clients.

Step 2—Speak with the Person who Assigns Field Inspectors You will call and talk with the person responsible for making Field Inspection Assignments on behalf of your Client. You will introduce yourself, and inform them of the field inspection services that you perform. Most importantly you must request that they direct Assignments to you. During this telephone call you will also ask them to send you their Application to qualify as a Field Inspector. You must call, talk with and develop a voice relationship with all of your Clients, e-mails are more "time efficient" but telephone conversations are more productive in developing a busi-ness relationship and more importantly more profitable. You are dealing with human beings and it has been proven that humans want to work with people that they "know" because they have talked with that individual, as compared with someone who has only communi-cated via e-mail or a name in a database that you filled out on their website. Your Client will use their Application to contact you, not qualify you. You qualify yourself when you complete their Assignment satisfactorily. You will need to complete your Client’s Application with your contact information. As a result your Client will place you in their database to receive Assignments. The database also con-tains information on essential administrative items so that they can send you your their pay checks. You must be pro-active and talk with your Clients! 1. PULL-OUT "TELEPHONE SCRIPT #2—Talking with Your Client (See EXHIBIT 2 2. Make a copy of the script for each Client that you call. We provide you with space to

write your Client's responses. You will want to save this Script for each of your Clients along with saving the previous Script #1 for each Client.

3. OBTAIN AN APPLICATION FROM YOUR CLIENT - Your Client will Fax or E-mail it to

you 4. After completing this Step #2 for a particular Client moves immediately to Step #3 with

that same Client.

18

Step 3—Generate Your Business Development Package Prepare your Development Package: 1. A Fax Cover Sheet and Introductory Letter: Prepare a fax Cover Sheet and your In-

troductory Letter to your Client company contact person. (See Exhibit 3 for a sample cover sheet and Introductory Letter) To save time copy our blank sample and fill in the blanks

2. A Completed Application Form 3. Printout of Your Resume (See Exhibit 4 for an example.) 4. Printout of Your Service Area Listing (See Exhibit 5 for an example.) 5. Copy of Your Driver’s License 6. Copy of your Social Security Card or W-9 Form: You will need a copy of your So-

cial Security card, or if you function as a business, your W-9 form. go to website WWW.IRS.GOV and print Form W-9. On the upper right corner of IRS' homepage type "W-9 Form" and it will pop-up a W-9 Form and you can print it. You will need to complete the form once and then you can keep faxing it to all of your Clients.

After completing this Step #3 for a particular Client move immediately to Step #4 for that same Client. Step 4—Fax the Following Documents to Your Client • Your Fax Cover with your Introduction Letter • Your Client's Application • Your Resume • Your Service Area Listing • Copy of Your Driver's License • Copy of your Social Security Card or W-9 We suggest that you fax during the evenings so that during the day you continue calling your Clients business hours.

DAY 2 ACTION STEPS Step 5—Confirmation Call to the Client The day after completing the above detailed "Initial Client Contact Action Steps" for a par-

19

ticular Client you will need to again call your Client the next day. Call your Client so they can confirm to you that they have received all of your necessary paper work (See Exhibit 6 for an example).

ACTION STEPS AFTER THE FIRST WEEK OF CALLING CLIENTS

Step 6—Post Your Services on the World Wide Web The Website addresses listed below were developed by others to provide a networking median to assist Field Inspectors in connecting with potential Clients that need your Field Inspector skills and services. We strongly suggest that you perform this task in the evening or early morning during none business hours so you can use business hours to perform those tasks that will di-rectly generate an income for you - calling your Clients and performing Assignments! As a Field Inspector you will go onto these Field Inspector Networking websites and input your business name and your contact information, listing the types of Field Inspections that you perform and your Service Area Zip Codes. Once you input your information, wait to receive responses from potential Clients. But don't hold your breath for a bunch of Assignments. You will not make a living if you rely solely on this lead-generating resource. Some of these networking websites will be free and others will charge a fee for you to post your information. Only you can determine if you want to pay for these services. We can only let you know that we have never paid anyone for these services. Of all our very effective Action Steps this one is the least effective and the one that you should spend the least amount of time pursuing. Some of the Field Inspector networking sites are: 1. www.finance.groups.yahoo.com/group/fieldrepsneeded 2. www.sirs4quality.com 3. http://www.fieldinspector.com/ 4. http://www.fieldbids.com/ 5. www.mortgagefieldservices.com 6. http://www.4fieldreps.com/

20

7. www.groups.google.com/groups/fitack 8. www.namfs.org 9. http://www.resumes.macwebsitebuilder.com/page/page/5308231.htm 10.http://www.reomac.com/ 11.http://www.reomac.com/ In reality very few companies needing Field Inspectors rely on these web based network-ing services. Relative to the millions of assignments completed last year, only several thousand assignments were listed on those websites. That is why we stress that you con-centrate your business development on all of the other pro-active Step-by-Step Action Plan that we describe throughout this Training Manual. You should not spend more than four (4) hours of your very precious time posting your company and contact information on listed networking websites. You will not need to spend any follow-up time. You may get lucky and earn a few assignments this way, but again, don't hold your breath.

DAILY—AFTER YOUR FIRST MONTH IN BUSINESS Step 7—Follow-Up Call to Client We have supplied you with a list of hundreds of Client contact information. As a result it will take you a few weeks to introduce yourself to each and everyone of your Clients. Good news - as you develop Client loyalty you will be able to reduce significantly the amount of time you spend keeping in contact with your Clients. Review Exhibit #6 for a Script on how you can talk with them.

MAIL A POSTCARD ON JUNE 28 Step 8—Mail a Post Card on June 28—Beginning of Summer and 4th of July • Your intention in sending this festive Independence Day Card is two-fold: a) to

wish each of your Clients a great summer and 4th of July) to remind them that you are ready, willing & able to perform all the Assignments for them within your Service Area

• Buy post cards with a festive "Independence Day" photo on one side and a blank sec-

ond side. On the blank side place your Client’s mailing label, postage stamp and a sec-ond label with a greeting such as: "Happy Summer. Give me some Assignments and I

21

will give you the independence for a happy summer". Spend a few minutes being crea-tive and develop your own light hearted greeting that will fit on a label.

• Buying 4” x 6” sized Post Cards with photo on one side and blank on the other side

blank with room to place a "Mailing Label" and “Greeting Label" will save you a ton of money and still get your name in front of your Clients in a very attractive and profes-sional appearance.

• Mail to all of your Clients, even if you have not received an Assignment within the past

several months or maybe never • Mail no later than June 28th. Save money and use the cheaper Post Card Postage

Stamp. • Do this mailing every year you are in the business Little things like this will further separate you from all others

MAIL A POSTCARD ON DECEMBER 10 Step 9—Mail a Postcard to Celebrate the Holiday Season • Your intention in sending this Happy Holiday Card is two-fold: a) to wish each of your

Clients a great Holiday Season; b) to remind them that you are ready, willing & able to perform all the Assignments for them within your Service Area

• Buy post cards with a festive "Holiday" photo on one side and a blank second side. On

the blank side place your Client’s mailing label, postage stamp and a second label with a greeting such as: "Happy Holidays. Give me some Assignments and I will give you a Happy New Year". Spend a few minutes being creative and develop your own light hearted greeting that will fit on a label.

• Buying Post Cards with photo on one side and the other side blank with room for you to

place a "Mailing Label" and “Greeting Label" will save you a ton of money and still get your name in front of your Clients in a very attractive and professional appearance.

• Mail to all of your Clients, even if you have not received an Assignment within the past

several months or maybe never • Mail no later than December 7th. Save money and use the cheaper Post Card Postage

Stamp. • Do this mailing every year you are in the business Little thing like this will further separate you from all others

22

TIPS AND TRICKS OF THE TRADE

COMPLETE YOUR INSPECTION REPORTS PROPERLY Answer Every Question and Deliver the Report On Time It is important to deliver every one of your Inspection Reports on or before your Client’s due date and fully completed! If you do not satisfactorily complete your Client's Inspec-tions, you may not receive as many Assignments as someone who delivers Reports on time and properly completed. When Uncertain, Ask Your Client for Clarification Just as important: Answer EVERY question within your Client's Inspection Report. If you do not understand or unsure of what your Client wants from you; you must call your Client. Believe it-your Clients want you to call them with all questions. You can learn more regard-ing the matter of calling your Clients with your questions - it's OK to call your Clients with questions! I still do not understand why so many Inspectors do not call their Clients. Your Clients are friendly and they want you to succeed because it is in their self-interest. You will loss business if you do not ask questions.

HOW TO DETERMINE IF A HOME IS VACANT OR OCCUPIED NEVER PLACE YOURSELF IN DANGER. If you find yourself in serious danger - EXIT QUICKLY, and if dire first call 911 and then you can call your Client. To better protect your-self and generate the correct conclusion if the home is occupied or not, please do the fol-lowing steps in sequence: Observe from the Curb Vandalism

• Broken windows and other items that should not be broken

• Busted-in doors • Graffiti Neglect

• The front yard grass & vegetation overgrown

• Falling down rain gutters, wood and

23

peeling paint (and other broken items that should not be broken) • Dated newspapers left in the yard Knock Loudly Twice on Both the Front and Back Doors • DO NOT DO THIS DURING EVENING HOURS OR IN THE DARK • If there is no response to your knocking- turn the door knob & see if the door opens.

(Sometimes occupants leave doors unlocked when they the premises.) If you are able to enter, enter slowly, and yell loudly, then pause for a response— "Hello, any-one home? Inspector (your 1st name)"

• Do you see any furniture and/or personal belongings? • Do you see trash & personal belongings littering the floors? Peek into As Many Windows as Possible • Do you see any furniture and/or personal belongings? • Do you see trash & personal belongings littering the floors? Check the Mail Box • WARNING: PLACE ENVELOPES BACK IN THE MAIL BOX IMMEDIATELY -

OTHERWISE A FEDERAL CRIME! • Do the envelopes have old postmarks? • Are the envelopes weathered? Check the Utility Meters • Has the water company “tagged off” the meter? Turn on a water faucet and wait a few

minutes. Do you get any water flowing out? • Has the electric company “tagged off” its meter? Is the meter wheel moving? • Has the natural gas company “tagged off” its meter? If You are Still Unsure, Talk to a Neighbor If you are still not sure, as a last resort, go ask a neighbor if they know whether the house is vacant or occupied. You must not rely solely on neighbors to give you cor-rect information because they may have their own agenda, and many do and they

24

will provide you with false information

If you answered “Yes—the house appears to be abandoned” to the majority of questions listed above,

You do have a vacant and abandoned home.

TAKE GOOD AND DETAILED PHOTOS Make sure that all of your photos are in focus and show the detail. Also make sure that you take your photos with sufficient close-up to show the detail of each item that you photo-graph. Minimize your use of wide angle photographs. If your Client specifies an item that you should photograph, make sure that the item is detailed and that it takes up the entire picture. Take photographs of many different items and take photographs of important items from at least two different angles for each of those items. We strongly suggest that you take photo-graphs, even if your Client does not request you to do so. A picture is worth a thousand words in description - better to give your Clients too many photographs than not enough. It does not cost you to develop digital photos, so numerous photos. Your Clients will appreci-ate your attention to detail and your willingness to document your observations. Your clear focus and detailed photographs will make your Clients more inclined to give you additional Assignments.

TIPS ON ORGANIZING YOUR ASSIGNMENTS Accepting or Declining Assignments When you first begin receiving Assignments from a new Client, you will want to accept every different type of inspection that your Client assigns. By accepting every Assignment you will develop a strong relationship with your Client. Your Client will want to work with you and to give you many more Assignments so you can earn additional income because of it. Only after a few months can you determine for yourself which types of inspections you want to focus your efforts on, and which types of Inspections you will want to decline. After a few months you can begin declining Assignments that you no longer want to perform, while at the same time retaining your Clients’ strong loyalty. Be Prompt, Thorough, Efficient, Well Organized, Smart and Alert in Handling Your Assignments Be Prompt—Deliver Reports by the Due Dates During your first few months of business you must complete and deliver your completed As-signments to your Clients as quickly as possible. If your Client provides you one (1) week to

25

complete an Assignment, you must deliver the completed Assignment to your Client in four (4) days. Because of your quick delivery your Clients will rely on you more and give you more Assignments because they realize that you work harder and quicker. You are reliable while producing quality results. When you generate outstanding results at the beginning of your new relationship with new your Clients it, will distinguish you from the others and you will receive many more Assignments because of it and earn a very good income. If you expect bad weather to occur such as snow storms, hurricanes, floods and the like, you must ask your Client if they will permit you additional days to complete their Inspection Report in case of delays brought about by inclement weather. Be Thorough—Read Your Assignment Instructions Carefully Before traveling to an inspection site, you will want to read very carefully your Client's in-structions within their Inspection Report to make sure that you clearly understand their in-structions and you have any questions please call your Client. Remember that your Clients want you to ask for clarifications before you complete their Inspection Report. You might want to say the following dialogue:

"I am calling about your (inspection type) at (assignment address). I have a question regarding your item (number #) - can you describe exactly what you want?"

If you are at the physical site of your Inspection and you find yourself having a question; we suggest that you immediately call your Client (while still at the Inspection Site) with the fol-lowing dialogue:

"I am sorry to have to call you, I am at (assignment address) and a question has come up, what do you want regarding your item (number #)?".

Be Efficient—Bundle your Assignments After a few months, and after you have clearly developed a strong business relationships with your Clients, you can "bundle" your assignments. Many of your Clients will normally provide you with 1-2 weeks to complete their Assignments. For you to maximize your effi-ciency and your income you will want to wait and perform your inspections once you have received several Assignments within the same Zip Code, and also in close physical prox-imity to each other. But please make sure that you do not wait so long that you cannot com-plete an Assignment by your Client's due date. Your Client’s Assignment due date is more critical than bundling. When you bundle you will minimize your travel time and you become more efficient. More importantly, you can earn more income while working a less amount of time. But do not bundle until you have a strong relationship with your Client, and the Client is a BIG FAN of you and the results that you generate

26

Be Well Organized - Plot Your Assignments on a Map Each day before you begin your travels to the locations of your Assignments you must plot on a map the locations of each of your assignments for that day and determine the shortest travel routes to each of your Assignments. It will save your time spent driving. Shorter driving time means more time earning an income. Be Smart—Keep Your Equipment in Your Car Keep all your equipment within your vehicle. Before driving-off to your assignments, check and make sure you have all your equipment with you. Be Alert— Check Your Fax, Phone and Email Frequently Check your phone, fax, e-mail and your Client's websites at least 3 times per day. Check the first thing in the morning, at mid-day and then again when you conclude your business day. The same day that you receive a new assignment notify your Client whether you will or will not accept their new assignment. You might say to your Client:

"Hello (your Client's name) Thank you very much for the latest assignment you sent today. I am calling to (confirm/ decline) that (type of inspection). Do you have any special instructions for me? Thank you again for the new assignment.

Please keep your conversation short and detailed. Do not waste the Client’s time with idle chit chat. If you are brief, courteous and professional, they will find you a solution and not a waste of their time.

YOUR PROFESSIONALISM IN THE FIELD Your Dress When you go to your assignments you must dress in comfortable business casual attire and present yourself as a professional. Wear shoes that will match your clothes and which also provide comfort when you work. Your Interaction with People You must be friendly, courteous, humble and respectful to those with whom you must inter-act. You must not tell them anything other than you are an Inspector completing a Field Inspection for your Client. Identify Yourself Properly NEVER identify yourself as a Debt Collector! Tell people “I am a Field Inspector perform-ing an Inspection for my Client and I am in no way a Debt Collector".

27

REQUIREMENTS POSED BY SOME CLIENTS

Business Insurance, E&O Insurance, Workers Compensation Insurance If a Client asks if you have Omission & Errors Insurance ("O&E"), Business Insurance or Workers Compensation Insurance, just say "NO”. Ask them if it will affect your ability to work for them. If the Client says "Yes", then do not work for that Client! Insurance will cost you a substantial amount of money. And too many of your Clients do not require it to justify you paying for it. Background Checks If a Client requires you to pay them to perform a Background Check on you just say "NO". Background checks usually cost $25 and some will charge more. The Client will make money off you without any guarantee that you will receive assignments from them. Again, too many other Clients will not require it to justify you paying for it. Many of your Clients will require you to fill out an Application but none will charge. Your Cli-ent’s Application is not a background check it is just your relevant contact information so they can place you in their database and call you with Assignments.

NTERACT APPROPRIATELY WITH YOUR CLIENTS Call Your Clients Early in the Morning After your initial telephone conversations with your Clients on that first day we suggest that you make all of your follow-up telephone conversations within one hour of your Clients sit-ting at their desk. If they begin work at 8:00 AM you must call them at 8:00 AM and no later than 9:00 AM. This way you call them before they begin working hard and may otherwise be distracted when you call. Make Your Conversations Brief and Professional Please make all of your written and spoken comments to your Clients short and concise because time is money and you should want to focus your time on activities that will make you money - completing Field Inspections.

28

The odds are that your Clients are overworked with more work than hours to complete, and they do not want to spend their time being unproductive in chit chat with you. Your Clients want you to tell them precisely what is on your mind or ask your questions and then exit the conversation. Your Clients want you to solve their problems; they want you to be a solution and not a waste of their time. That means you complete the Assignment on time and to their satisfaction and do not waste their time with unproductive conservation. If you do that your Client will think of you first when they distribute Assignments within you Service Area. And you want more Assignments to earn more income. Ask Questions Call your Client immediately every time you have a question about an Assignment. Do not be shy nor worry that you will appear less competent in your Client's eyes with your ques-tions. Every one of your Clients will encourage you to call them when you have a question. We can not stress enough the importance that you call your Clients with any questions. Your Clients will give you more assignments if you call them with questions and complete their assignments correctly and on time. You could possibly experience a decline in assign-ments or no new assignments at all if you do not ask any questions, and end up delivering to your Client an unsatisfactorily completed Inspection Report.

JOINING A TRADE ASSOCIATION If you want to join a professional Field Inspector organization so you can identify yourself with some designation we suggest that you check-out the following association (Society of Field Inspectors—SOFI) at its website:

http://www.sofi.macwebsitebuilder.com/page/page/4541873.htm Also be forewarned that your Clients will not care if you have some designation within a trade organization. The SOFI does provide the best resource for Field Inspectors.

TAXES Deductions Please remember that as a Business Person you can deduct the cost of doing business from the Gross Income that you earned upon completing your work for your Clients. You must consult with your Tax Preparer for the specifics related to your particular tax situation. Below we have provided you with a partial list of just a few of the more basic business tax deductions universally accepted by the Internal Revenue Service (IRS). • The cost of this Training Manual is tax deductible to you as a business expense - as

"Professional Training" • You can deduct the expenses to your vehicle such as your costs for gasoline, insur-

29

ance, repairs and maintenance that are directly connected to performing your busi-ness— as "Vehicle Operating Expenses".

• Costs of all your paper, printer ink and stamps used to send mail to your Clients— As

"Office Supply Business Expenses". • The portion of your Cell Phone, Fax Phone Line and DSL service directly connected to

performing your business - as "Business Communications" The IRS permits many additional business tax deductions that we strongly recommend that you utilize the IRS helpful website at: www.irs.gov. They will provide you with informa-tive booklets to do your business taxes correctly. It is certainly in your and your family's best interest to maximize your business deductions in order to lower your tax liability and the taxes that you will pay as a result of profits generated from your Field Inspection busi-ness. Remember to discuss tax deductions with your licensed Tax Preparer 1099 Forms for Independent Contractors As an Independent Contractor, your Clients will pay all of your fees in full. Your Client will not deduct your personal income taxes or social security withholdings. At the end of each calendar year your Clients will send you a 1099 form (not a W-2.) Since you are an Inde-pendent Contractor. Independent Contractors must determine and pay their own taxes to all of the appropriate taxing agencies. Incorporating your Business & Reducing Tax Liability After four (4) months of operating your Field Inspection Business, consider sheltering and reducing the amount of taxes you pay. You might want to incorporate as an S-Corporation within the State of Nevada, Wyoming or Delaware. Discuss this with your at-torney. As a Field Inspector you are a "service industry". As long as you do not own business real estate within your home state you can incorporate within any of those three (3) states. If, after a few months, you do decide to incorporate you are welcome to contact us for assistance. Please focus all of your energy the first four (4) months on developing loyal Clients and generating the level of monthly income that you desire before you spend any of your time and money incorporating.

30

EXHIBIT 1

TELEPHONE SCRIPT #1 Initial Client Call

and

VOICE MAIL SCRIPT

31

TELEPHONE SCRIPT #1 Initial Client Call

Agenda You will ask the Operator at your Client's corporate offices for the direct phone number to the department head who assigns Field Inspections to independent contractors. Have ready a Pen and Paper to write the answers to your questions and write any rele-vant comments they make. Client Name:_______________________________________________________ Client’s Phone #:____________________________________________________ Script

GOOD MORNING, (receptionist). I AM (your first and last name) and I AM A FIELD INSPECTOR. I AM A VENDOR WORKING WITH OTHER BUSINESSES SUCH AS YOURS. CAN YOU PLEASE PROVIDE ME WITH THE NAME AND THE PHONE NUMBER TO YOUR PERSON IN CHARGE OF AS-SIGNING FIELD INSPECTIONS FOR: RESIDENTIAL MORT-GAGE INSPECTIONS, INSURANCE PROPERTY INSPEC-TIONS AND COMMERCIAL PROPERTY INSPECTIONS?

Contact Information to those assigning Field Inspections Contact Name:____________________________________________________ Phone Number:____________________________________________________ Contact Name:____________________________________________________ Phone Number:____________________________________________________

CncNm:

32

VOICE MAIL SCRIPT Script

HELLO, YOU HAVE REACHED THE BUSINESS VOICEMAIL FOR (your name). PLEASE LEAVE YOUR NAME AND NUMBER, AND I WILL RE-TURN YOUR CALL. THANK YOU AND I HOPE YOU HAVE A GREAT DAY.

Comments No music, no emotion in your voice. No dead air. Make your message very brief so you do not make them waste their time

33

EXHIBIT 2

TELEPHONE SCRIPT #2 Talking with Your Client

34

TELEPHONE SCRIPT #2 Talking with Your Client

Agenda To understand your Client's Application process and to get yourself known so they will di-rect Assignments to you. Suggestions: • Spend less than 5 minutes on the phone talking with your client. By not wasting their

time you show that you are a busy professional and you respect your client's precious time.

• Address your Client as Mr. Smith or Ms. Smith and not on a first name basis until you

have completed 3 assignments. • Have ready a pen and paper to write the answers to your questions and write any rele-

vant comments they make. Script

HELLO (your contact), I AM (your first & last name) AND I AM A FIELD INSPECTOR SPECIALIZING IN MORTGAGE, FIELD IN-SPECTIONS, INSURANCE INSPECTIONS AND COMMERCIAL FIELD INSPECTIONS. I AM CALLING BECAUSE I BELIEVE I CAN COMPLETE YOUR FIELD INSPECTION ASSIGNMENTS THAT YOU NEED IN (your service area) TO YOUR SATISFACTION. HOW CAN I OBTAIN YOUR APPLICATION TO EARN FIELD IN-SPECTION ASSIGNMENTS?

Pause and let your Client the question while you take diligent notes . (See the next page.)

35

DO YOU HAVE ANY NEW ASSIGNMENTS THAT YOU NEED

FULFILLED IN MY AREA RIGHT NOW? CAN YOU PLEASE GIVE ME YOUR E-MAIL ADDRESS? YOUR DIRECT PHONE NUMBER? ( ) AND YOUR MAILING ADDRESS PLEASE? CAN I PLEASE FAX BACK TO YOU THE COMPLETED

APPLCATION, MY RESUME & SERVICE ZIP CODES? WHAT IS YOUR FAX NUMBER? ( ) DO YOU NOTIFY ASSIGNEMNTS VIA E-MAIL, YOUR WEB-

SITE OR OTHER MEANS? I WILL PROMPTLY RETURN YOUR APPLICATION AND THE SUP-PORTING DOCUMENTS SO YOU CAN DIRECT YOUR ASSIGN-MENTS MY WAY. THANK YOU SO VERY MUCH FOR ALL OF YOUR TIME AND AS-SISTANCE. I LOOK FORWARD TO SOLVING YOUR PROBLEMS.

36

EXHIBIT 3

SAMPLE FAX COVER & LETTER OF INTRODUCTION

37

FAX COVER INCLUDING YOUR LETTER OF INTRODUCTION

Agenda To submit their completed Application and become known by your Client so they will place you within their data base and deliver Assignments to you within your Service Area. Suggestions To save time, save this letter as a master. In that way all you will have to do in the future is fill in a few blanks (as we have noted - such as your Clients name, their fax number, etc.) You can then print and fax to your Clients quickly and easily. You want to automate as much as your time as possible so you can better spend your time calling Clients and completing Inspections and Reports, and not typing letters and faxing. You do not want to spend more than 5 minutes filling in your cover letter blanks and completing the fax process for each of your Clients Fax Cover and Letter

RECIPIENT: ________________ (Client’s Name) FAX TO: _________________(Client’s Fax Number) FAXED BY: _________________ (Your Name) REGARDS: YOUR FIELD INSPECTOR APPLICATION Dear _______________________________: (Client contact’s first and last name) Thank you very much for spending your invaluable time explaining your firm's applica-tion process. I am very interested in an opportunity to earn your business.

I have the competence and resources to complete your Inspections and Reports to your satisfaction and within your time frames.

This fax contains your completed Application for your consideration as a Field Inspector and Independent Contractor. This fax contains the following necessary documentation:

Your Client’s Application

38

My Resume My Zip Code service area My IRS W-9 form Copy of my driver’s license Copy of my Social Security card

I faxed these documents in order for you to have my signature within your files. Otherwise I am fully internet and digitally functional. Thank you for your consideration, and I look forward to proving the benefits I will generate for you as a Field Inspector. Sincerely, ______________ (Your Signature) _______________ (Your Name)

39

EXHIBIT 4

Your Resume

40

Rapid Results Field Inspection

William Smith Field Inspector

1234 Main Street Anywhere, USA 12345

MORTGAGE FIELD SERVICES

DRIVE-BY NSPECTIONS OCCUPANCY VERIFICATION

DELINQUENCY INTERVIEW AND INSPECTIONS PROPERTY INSPECTION REPORTS (Detailed Interior and Exterior)

FORECLOSURE INSPECTIONS BANKRUPTCY INSPECTIONS

INSURANCE FIELD SERVICES

INSURANCE LOSS INSPECTIONS

PROPERTY INSURANCE INSPECTIONS HIGH VALUE INSPECTIONS DISBURSAL INSPECTIONS

COMMERCIAL FIELD SERVICES

FLOOR PLAN INVENTORY INSPECTIONS

LEASED EQUIPMENT VERIFICATIONS COMMERCIAL PROPERTY INSPECTIONS (Apartments, Offices, Restaurants and Retail)

MERCHANT ACCOUNT INSPECTIONS BUSINESS VERIFICATION INSPECTIONS

Rush Inspections Welcome

To place an order

Call William Smith (212) 555-1212, any time and any day or email williamsmith@gmail.com

I work and live to satisfy my Clients

41

EXHIBIT 5

SAMPLE ON HOW TO PRESENT YOUR SERVICE AREA ZIP CODES

42

SERVICE AREA ZIP CODES

Los Angeles County Orange County 90044 Los Angeles 90620 Buena Park 90061 Los Angeles 90621 Buena Park 90201 Bell 90623 La Palma 90220 Compton 90630 Cypress 90221 Compton 90680 Stanton 90222 Compton 90704 Seal Beach 90240 Downey 90720 Los Alamitos 90241 Downey 92602 Irvine 90242 Downey 92603 Irvine 90247 Gardena 92604 Irvine 90248 Gardena 92606 Irvine 90249 Gardena 92610 Foothill Ranch 90250 Hawthorne 92612 Irvine 90260 Lawndale 92614 Irvine 90262 Lynwood 92618 Irvine 90270 Maywood 92620 Irvine 90280 South Gate 92625 Corona del Mar 90501 Torrance 92626 Costa Mesa 90503 Torrance 92627 Costa Mesa 90504 Torrance 92646 Huntington Beach 90505 Torrance 92647 Huntington Beach 90650 Norwalk 92648 Huntington Beach 90660 Pico Rivera 92649 Huntington Beach 90670 Santa Fe Springs 92657 Newport Coast 90701 Artesia 92660 Newport Beach 90703 Cerritos 92661 Newport Beach 90706 Bellflower 92662 Newport Beach 90710 LA-Habor City 92663 Newport Beach 90712 Lakewood 92683 Westminster 90713 Lakewood 92701 Santa Ana 90715 Lakewood 92703 Santa Ana 90716 Hawaiian Gardens 92704 Santa Ana 90723 Paramount 92705 Santa Ana 90731 LA-San Pedro 92706 Santa Ana 90732 LA-San Pedro 92707 Santa Ana 90745 Carson 92708 Fountain Valley 90746 Carson 92780 Tustin 90755 Signal Hill 92782 Tustin 90802 Long Beach 92801 Anaheim 90803 Long Beach 92802 Anaheim 90804 Long Beach 92804 Anaheim 90805 Long Beach 92805 Anaheim 90806 Long Beach 92806 Anaheim 90807 Long Beach 92807 Anaheim 90808 Long Beach 92808 Anaheim 90810 Long Beach 92840 Garden Grove 90813 Long Beach 92841 Garden Grove 90814 Long Beach 92843 Garden Grove

43

EXHIBIT 6

TELEPHONE SCRIPT #3 Monthly Call to Clients

44

TELEPHONE SCRIPT #3 Monthly Call to Clients

Follow-up call to your Client with the following dialogue:

"HELLO, (client's name), I AM WILLIAM SMITH. I AM A FIELD INSPECTOR IN (your service area). I REGISTERED WITH YOU A SHORT TIME AGO, AND I AM READY, WILLING AND ABLE TO PERFORM FIELD INSPECTIONS TO YOUR SATISFACTION. WE TALKED LAST MONTH ABOUT ASSIGNING FIELD INSPEC-TIONS IN (your service area). DO YOU HAVE ANY ASSIGN-MENT AT THIS TIME?

Make your conversation brief and simple.

45