FIELD SERVICE MANAGEMENT FOR MAINTENANCE SERVICES

InfraCore is a New Zealand contracting company who maintains and constructs public infrastructure. InfraCore aims to continuously improve the quality of life for residents and visitors through the provision of high-quality and cost-effective services in the areas of parks and reserves, utility services, works and nurseries.

CUSTOMER SUCCESS INFRACORE

NextService gives us instant information from the field which is crucially important for Infracore because follow up works required through various SLAs now allows us to achieve our timeframes and KPIs more efficiently. Mark Cooke Operations Centre Manager

“ “

NEXTSERVICE HELPS MAINTENANCE COMPANIES STREAMLINE THEIR FIELD SERVICE OPERATIONSNextService is a ‘Built for NetSuite Native’ application that is helping maintenance companies to expand their use of the NetSuite platform to improve operations by providing total control of all programmed services of a growing maintenance business. When you embrace a ‘single platform’ solution, you are simplifying your businesses IT ecosystem and empowering your team to work more effectively.

KEY BENEFITS FOR MAINTENANCE SERVICES COMPANIES• NetSuite native field service management• Automated preventive maintenance• Eliminate manual job tracking and paper forms• Asset history available from the field• Configurable asset record• Drag and drop job scheduling board• Customised field service dashboards• Reporting and saved searches for the field service industry• Mobile application for field technicians• Manage crews and teams• Filter resources by skill, location or availability• See real-time job status and completions • Capture time, van inventory consumption and expenses• Capture customer sign off in the field• Customisable forms for field-based data entry

NextService leverages the power of the NetSuite development platform.We understand the core building blocks and can develop, deploy, bundle and manage our field service application seamlessly for customers.

NEXTSERVICE NATIVELY INTEGRATES INTO YOUR NEW OR EXISTING NETSUITE SOFTWARE

NextService is designed to manage mobile workforces for maintenance services businesses. NextService provides automated programmed maintenance ensuring all contractual obligations are met.Whether asset or location-based service, NextService grants seamless billing, inventory management and customer visibility. Built on the world’s leading cloud business management platform, NetSuite.

ONE SYSTEM TO MANAGE YOUR ENTIRE MAINTENANCE SERVICES BUSINESS

CUSTOMERENGAGEMENT

LIFE-CYCLE MANAGEMENTSynchronising every customer touch point throughout your business.

CUSTOMER EXPERIENCEGive your customers a digitaland informed experience.

GETTING IT RIGHTRight person, right part, right place and right time.

CUSTOMER LOYALTYExceed customer demands and expectations.

Drive business efficiency and growth with real-time job status, field resource location and two-way communication. NextService can be leveraged by any customer-centric organisation and exceed customer demands with effective service levels that drive customer loyalty.

Efficient management of your field team to co-ordinate, monitor and

automate customer service requests. NextService drives proactive field service management to maximise uptime and customer satisfaction.

PREVENTATIVE MAINTENANCEProactive and consistent service

levels decrease equipment downtime.

INSTALLATION & COMMISSIONINGInstallations with task driven work

order generation. Serial asset commissioning and on-site reporting.

INCREASED REVENUEHigher number of visits per day

increases new business opportunities and up-sells in the field.

MAXIMISE PRODUCTIVITYMatch field team utilisation to customer SLA commitments.

WORK ORDERMANAGEMENT

SCHEDULE& DISPATCHThe NextService scheduling board keeps track of your team and their status increasing productivity and efficiency. Customer service levels are improved along with first-time fix rates and real-time visual insights.

REAL TIME COMMUNICATIONEnabling fast response to rapidly changing circumstances.

MAINTENANCE TASK SCHEDULINGProactive maintenance schedules to ensure service levels are achieved.

GEOLOCATION OF FIELD STAFFReal time visualisation of your team for scheduling and managing your field workforce.

DRAG & DROPSimple and easy to use drag and drop scheduling to ensure the right person is at the right place, at the right time.

FIELDMOBILITY

CUSTOM FORMS & CHECK LISTSCompliance and safety check-lists.

SIGNATURE & PHOTO CAPTUREJob verification and quality assurance.

INVENTORY & PARTS MANAGEMENTFull visibility of inventory location.

BILLING & INVOICINGManage time, labour and parts

to a customer invoice.

DEVICE AGNOSTIC & OFFLINEEmpower employees or contractors to use any mobile device or roll out

cost effective tablets.

Mobile access on connected devices enables real-time collaboration of

tasks, jobs, project status and parts management. Work order dispatch

notifications, on-site completions and add-on service requests are communicated

instantly to and from the field.

AGILE& RAPIDDEPLOYMENT

NextService adopts productised domain knowledge, leading practices, KPI’s, reports, metrics and an agile approach to product implementation. The real benefits are faster time to value, increased business efficiency, flexibility, and greater customer engagement.

INITIATION

• Stakeholders• Milestones & timelines• Bundle deployment

PROVE

• System walk through• Phase one

configuration

CONFIRMATION

• User acceptance testing• Training

LAUNCH

• Data migration• System go-live• Hands on support

OPTIMIZATION

• Phase two configuration• Milestone meetings

REPORTING& ANALYTICSActionable performance metrics for customer engagement to measure, track, benchmark and grow your service business. Our service insights focus on service levels, resource utilisation, job and contract profitability and proactive asset maintenance scheduling.

AUTOMATED REPORTINGEngineer utilisation, contract leakage and problem identification.

VISUAL DASHBOARDSFirst time to fix, mean time to repair, KPI’s and SLA achievements.

360-DEGREE CUSTOMER VIEWUnified information from marketing, sales, financials, inventory and field service.

BUSINESS INTELLIGENCEMonitor operations, model changes and execute improvement.

END-TO-END PARTS MANAGEMENTInventory management and tracking from the warehouse to the field resource with trucks/vans.

OPTIMISING RETURNS FROM THE FIELDTracking and managing returns while managing the cost of logistics.

INVENTORY CONTROLReal-time view of inventory levels minimising leakage and write-downs.

MAINTENANCE TOOL KITSMaintenance and repair kit management and automatic parts replenishment.

INVENTORY& RETURNS

Complete inventory accountability from start to finish across

the service chain. Seamless inventory management with full

visibility of part location from the warehouse to the field resource

ensures up-to-date, accurate and audited inventory levels thereby

minimising inventory leakage and write-downs.

We operate as a collaborative team and ensure that we work closely with our clients for long term success. We are honest and believe in hard work and building lasting relationships.

At Next Technik we enjoy bringing our customers closer to their clients and we will go the extra mile to provide a service that we would like to experience ourselves.

“NextService is helping the Olympus service and warranty teams save incredible amounts

of time”

Jake LeeSnr Information Systems Analyst

“NextService has enabled the service arm of SprintQuip to work on the same

platform as the rest of the business, which has created efficiencies both in the field and within back office

administration.”

Stephen BasfordGeneral Manager of Systems and

Compliance

“The decision to go with NextService was easy. The biggest drawcard was that

NextService is built within the NetSuite platform”

Chris VatOperations Manager

“NextService has been a game changer for our service business. It has given us

the visibility and control to bring the next level of value and ease-of-use to both our

clients and our technicians.”

Christophe HascoetGeneral Manager

“NextService gives us instant information from the field which is crucially important

for Infracore because follow up works required through various SLAs now allows

us to achieve our timeframes and KPIs more efficiently.”

Mark Cooke Operations Centre Manager

“Having job history available on the mobile has meant technicians aren’t wasting time

triaging a problem. They can see what has been tried before and quickly move on to other possible resolutions. That’s

saved us a lot of time.”

Vicky Hollis Field Service Administration Manager

“NextService enabled us to achieve a 25-30% increase in the number of jobs

completed by each service person. Without NextService on board, we would not have achieved this goal”

Clint Irving Chief Software Architect

“Headland Machinery increased immediate utilisation and

efficiencies with NextService”

Richard KloeManaging Director

“NetSuite + NextService enabled us to connect all our data – financials, scheduling, cases,

service history – from anywhere, in real time.”

Marvin Roman Vice President (IT and Software)

OURCUSTOMERS

Next Technik grew from the need to enhance NetSuite in order improve customer service levels and positively affect the overall customer experience.

Our DNA is focused on customer outcomes and we believe that improving customer engagement will drive business efficiency and growth.

As a software development company, Next Technik builds field mobility solutions which leverage the power of NetSuite and enhance customer engagement. Our solutions are scalable, customer focused and utilise NetSuite’s cloud infrastructure to deliver enterprise-class data privacy, data management, security and availability.

NEXTTECHNIK

Our strength comes from our agile dedicated teams of brilliant minds who are able to utilise the comprehensive work-flows scripting, analytics and web services to customise, extend, test and build applications on NetSuite.

Our award-winning application, “NextService” provides NetSuite customers with a comprehensive field service management solution. Built for NetSuite, NextService focuses on companies that are equipment and labour-intensive organisations which are measured by their ability to meet customer and service level expectations.

“Our mission is to explore and extend our applications whilst keeping the customer at the centre of our business.”

NETSUITE

Australia’s number one cloud business software suite.

One unified business management suite, encompassing ERP/Financials, CRM, and e-commerce for more than 40,000 organisations.

Comprehensive functionality with industry-specific support for a broad range of industries means NetSuite works the way your business works.

Built from the ground up for the cloud, NetSuite lowers costs and reduces hassle for IT. One data model spanning back office financials to customer records, to professional services.

info@nextservicesoftware.comCall (AU) 1300 60 44 22 (USA) 844 631 9110

Melbourne95 Highbury Road

Burwood Victoria 3125

Sydney23-25 Muriel Ave

Rydalmere NSW 2116

Texas400 Chisolm Place, Suite 310

Plano TX 75075

www.nextservicesoftware.com