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Manage Rehabilitation &Return to Work Program

Assessment criteria forBSBHRM509 and Assessment MatrixManage rehabilitation or return to work programs In this document, you will find the foundation of what is required to become competent in this unit. For further information on each element, you can refer to the Assessment Matrix. Included in this document are the elements for the unit, foundation skills, assessment requirements as well as an assessment tool definition list and the crucial observation and third party check lists. As well as all of the areas covered here, each student must also complete all workbook activities, case studies and major activities, where stated, to become competent within this unit.

NOTE – Re-assessment:

Students will have a maximum of two (2) reassessments attempts if competency is not achieved in the first instance.

The final grade of ‘C’ for Competent or ‘NC’ for Not Competent is only given at the completion of the unit of competency when all components or parts of the assessment are graded as ‘S’ for Satisfactory. Unsatisfactory results are marked as NS.

Elements for Competency DemonstrationElements for Competency Assessment:

1. Analyse claims

2. Establish rehabilitation/return to work program

3. Monitor/evaluate rehabilitation/return to work program.

Performance Evidence:

Evidence of the ability to:

Process and analyse workers compensation claims

Process and analyse sick leave claims

Establish, implement, monitor and review a rehabilitation needs and return to work program including:

o identifying breaches

o liaising between the claimant, workers compensation authority, rehabilitation provider, doctor and workplace

o determining the extent to which the program meets its objective in respect to timeframes, success rates, cost and impact on the organisation

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Conduct a risk analysis of a return to work program and mitigate identified risks including:

o assessing the likelihood of a negative event preventing the program meeting its objectives and the likely consequences of such an event

o action taken to reduce or eliminate identified risk

Assess the strengths and weaknesses of the organisation's approach to rehabilitation return to work programs

Apply relevant legislation to return to work programs

Foundation Skills:

Reading

Evaluates and integrates facts and ideas to construct meaning from a range of text types

Writing

Records results of analysis in required formats

Prepares correspondence to a range of individual in required format

Uses vocabulary, grammatical structure and appropriate organisational conventions to ensure rehabilitation and return to work programs are effectively documented

Oral communication

Uses appropriate vocabulary and non-verbal features in discussions with employees, insurance companies and rehabilitation providers when dealing with claims

Numeracy

Uses basic numeracy skills to determine the appropriate amount of hours for a return to work program

Selects and uses appropriate mathematical problem-solving strategies to undertake risk analysis and to evaluate the rehabilitation program

Navigate the world of work

Ensures knowledge of legislative requirements and products is kept up to date in order to provide accurate information

Takes full responsibility for following policies, procedures and legislative requirements and identifies organisational implications of new legislation or regulation

Seeks to improve policies and procedures to better meet organisational goals

Interact with others

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Uses appropriate protocols and practices to communicate with a range of stakeholders

Implements strategies to discuss health matters sensitively with a range of people

Encourages collaboration between relevant stakeholders

Get the work done

Plans and organises complex tasks to ensure that that claims are properly processed and to keep the claimant informed

Monitors progress of plans and schedules and reviews and changes them to meet new demands and priorities

Makes critical decisions in complex situations, taking a range of variables into consideration

Evaluates and analyses results of decisions to identify opportunities for improvement

Knowledge Evidence:

To complete the unit requirements safely and effectively, the individual must:

Explain rehabilitation concepts and returntowork procedures

Identify and describe relevant legislation from all levels of government that affects rehabilitation and return to work programs

Outline the role of workers compensation authorities and tribunal procedures

Assessment Conditions:

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the workforce development – human resource development field of work and include access to:

Documentation and resources normally used in the workplace

Case studies and, where possible, real situations

Workplace policies and procedures

Relevant legislation, regulations and codes of practice

Assessors must satisfy NVR/AQTF assessor requirements.

Links:

Companion volumes available from the IBSA website: http://www.ibsa.org.au/companion_volumes

Any observations and practical assessments must be recorded in the observation checklist. All practical tasks should be demonstrated during the length of the course. As the instructor you must maintain a record demonstrating the date of the practical activities and any comments relevant to

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the performance of each student. Where a student is not able to demonstrate competence in a practical observation activity, further questioning should be put in its place.

As the instructor, you could be assessing the student’s literacy, numeracy and language skills, as well as the content and context of his/her answers.

In some cases, you will have to adjust and amend the assessment tools, using different and varied methods (such as oral assessment), to allow students to be assessed according to their needs and abilities.

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Assessment Tool DefinitionsAssessment Tool How is it used? What is it?Learner Workbook Activities(Entire completion is required)

Each student should be given a Learner Workbook which will hold a number of activities, both formative and summative, that all need to be completed in conjunction with the appropriate sessions. The PowerPoint, Learner Guide and instructor should provide further information to help with the activities.

Observation/Demonstration(To be completed for each numbered point as stated on the checklist)

An observation should be completed for each of the students by the instructor. If the tasks aren’t everyday actions, a simulated environment is acceptable or a demonstration can be set up. An observation checklist can be found at the end of this document.

Major Activity(Entire completion is required)

A Major Activity is a summative assessment and can be found in the Learner Workbook, after all of the activities are completed. This is an extended piece of summative assessment which should take anywhere between 1-2 hours and every student should complete this work. It is a requirement for each unit to check knowledge and understanding.

Skills and Knowledge Activity(Entire completion is required)

A Skills and Knowledge Activity is a summative assessment and is found before the Major Activity in the Learner Workbook. This should take between 1-2 hours and every student should complete this work. It is a requirement for each unit to check knowledge and understanding of the foundation skills and knowledge evidence.

Third Party (To be completed for each numbered point as stated on the checklist)

A Third Party checklist is very similar to an Observation Checklist in its format, but it can be completed by someone who works with the learner and has witnessed them completing tasks which coincide with the elements of the unit. The checklist can be found at the end of this document.

Case Study(Entire completion is required)

Not all units will have Case Studies but those that do will be clearly stated within the PowerPoint and the Learner Workbook. It will appear as any other activity but it will be named ‘Case Study’ and will provide an example of a possible real life situation for the learner to read, interpret and then answer questions on.

Learner Guide(To be used as an informational guide)

The Learner Guide links with the Learner Workbook as it provides the information given during sessions and more. It can help students to further their knowledge and to also complete the activities.

Evidence Document(Not a necessity for completion of unit but can be used as an aid or to collect further evidence)

The Evidence Document lists all of the Elements and Performance Criteria with an area for written reports etc, to add evidence to the student’s portfolio. It can be used for any of the performance criteria, especially those which may not have been covered by any other assessment tool. The student can circle a number of the criteria that they may feel they need further evidence of or it can be used as a guide for completing further Observations and Third Party reports.

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Observation/DemonstrationThroughout this unit, the learner will be expected to show their competency of the elements through observations or demonstrations. The observations and demonstrations will be completed as well as the formative and summative assessments found in the Learner Workbook. An explanation of demonstrations and observations:

Demonstration is off-the-job

A demonstration will require:

Performing a skill or task that is asked of you

Undertaking a simulation exercise

Observation is on-the-job

The observation will usually require:

Performing a work based skill or task

Interaction with colleagues and/or customers

The observation/demonstration will take place either in the workplace or the training environment, depending on the task to be undertaken and whether it is an observation or demonstration. Each task must be observed. You will need to ensure you provide the learner with the correct equipment and/or materials to complete the task. You will also need to inform the learner of the time they have to complete the task; this will once again vary, depending on the task.

Learner should be able to demonstrate they can:

1. Analyse claims


3. Monitor/evaluate rehabilitation/ return to work program.

Learners should also demonstrate the following skills:

Reading

Writing

Oral communication

Numeracy



Get the work done

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Observation/Demonstration Checklist

Candidate’s Name

Assessor or Observer’s NameUnit of Competence(Code and Title)

Date of Assessment

Location

Demonstration Tasks

Materials and Equipment

Tasks to be observed, demonstrated or simulated if appropriate

Yes No Comment

1. Analyze claims:Did the learner demonstrate that they could ensure that the organization has and maintains a current workers' compensation insurance policy (or equivalent) as required by the applicable legislation?

2. Analyze claims:Did the learner demonstrate that they could process claims in accordance with organisational policies and legal and insurance requirements?

3. Analyze claims:Did the learner demonstrate that they could dispute claims where insurer or organisational requirements are not met?

4. Analyze claims:Did the learner demonstrate that they could notify rehabilitation provider in accordance with organisational procedures?

5. Analyze claims:Did the learner demonstrate that they could advise claimants as to whether their claim has been accepted?

6. Analyze claims:Did the learner demonstrate that they could analyse claims to identify the nature of the illness/injury and prepare report/s?

7. Analyze claims:Did the learner demonstrate that they could identify projected period of absence and

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where rehabilitation assistance is required and ensure arrangements are made in the work team to deal with absence?

8. Establish rehabilitation/return to work program:Did the learner demonstrate that they could ensure consultation occurs between rehabilitation provider and treating doctor?

9. Establish rehabilitation/return to work program:Did the learner demonstrate that they could ensure consultation occurs between rehabilitation provider, relevant managers and employee?

10. Establish rehabilitation/return to work program:Did the learner demonstrate that they could consider job redesign, reduced hours and alternative duties in the light of medical advice?

11. Establish rehabilitation/return to work program:Did the learner demonstrate that they could design a rehabilitation/returntowork program to achieve a successful returntowork?

12. Establish rehabilitation/return to work program:Did the learner demonstrate that they could obtain approval for returntowork program by relevant managers?

13. Establish rehabilitation/return to work program:Did the learner demonstrate that they could establish rehabilitation program with employee?

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14. Establish rehabilitation/return to work program:Did the learner demonstrate that they could undertake risk analysis in relation to proposed program and mitigate risk where appropriate?

15. Establish rehabilitation/return to work program:Did the learner demonstrate that they could commence program as close to the time of the accident/illness as possible?

16. Monitor/evaluate rehabilitation/ return to work program:Did the learner demonstrate that they could encourage regular feedback/communication between provider, supervising manager and employee?

17. Monitor/evaluate rehabilitation/ return to work program:Did the learner demonstrate that they could organise regular contact and support between provider and employee?

18. Monitor/evaluate rehabilitation/ return to work program:Did the learner demonstrate that they could identify breaches of the returntowork program and take remedial action promptly?

19. Monitor/evaluate rehabilitation/ return to work program:Did the learner demonstrate that they could refer returntowork program to workers compensation authorities where breaches occur?

20. Monitor/evaluate rehabilitation/ return to work program:Did the learner demonstrate that they could modify returntowork program where appropriate if it is not delivering the required outcomes?

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21. Monitor/evaluate rehabilitation/ return to work program:Did the learner demonstrate that they could evaluate each rehabilitation/returntowork program at its conclusion and implement recommendations for system improvement where appropriate?

The candidate’s performance was:

Not Satisfactory Satisfactory

Further Comments:

Candidate’s Signature

Assessor/Observer’s Signature

Meenu Sharma

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Support Questions for observation checklist

Candidate’s Name

Assessor or Observer’s Name

Unit of Competence

(Code and Title)

Date of Assessment

Location

The candidate’s performance was: Not Satisfactory Satisfactory

Client Feedback



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Third Party ReportsThe Third Party Report should be completed by a senior member of staff i.e. a supervisor or manager, where possible. The report should cover the points below, with a description to show that the tasks have been witnessed over time, while working with the learner. Examples, times, dates etc. should be included, if possible.

As this unit is about managing rehabilitation or return to work programs, you will need to have witnessed the learner within a working or training environment:

1. Analysing claims

2. Establishing rehabilitation/return to work program

3. Monitoring/evaluating rehabilitation/return to work program.

Ticking yes/no next to the tasks is required, as well as an accompanying report.

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Third Party Checklist

Candidate’s Name

Assessor or Observer’s Name

Unit of Competence

(Code and Title)

Date of Assessment

Location

Demonstration Tasks

Materials and Equipment

Tasks to be simulated if not witnessed over time: Yes No1. Did the learner ensure that the organization has and maintains a current

workers' compensation insurance policy (or equivalent) as required by the applicable legislation?

2. Did the learner process claims in accordance with organisational policies and legal and insurance requirements?

3. Did the learner dispute claims where insurer or organisational requirements are not met?

4. Did the learner notify rehabilitation provider in accordance with organisational procedures?

5. Did the learner advise claimants as to whether their claim has been accepted?

6. Did the learner analyse claims to identify the nature of the illness/injury and prepare report/s?

7. Did the learner identify projected period of absence and where rehabilitation assistance is required and ensure arrangements are made in the work team to deal with absence?

8. Did the learner ensure consultation occurs between rehabilitation provider and treating doctor?

9. Did the learner ensure consultation occurs between rehabilitation provider, relevant managers and employee?

10. Did the learner consider job redesign, reduced hours and alternative duties in the light of medical advice?

11. Did the learner design a rehabilitation/returntowork program to achieve a successful returntowork?

12. Did the learner obtain approval for returntowork program by relevant managers?

13. Did the learner establish rehabilitation program with employee?

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14. Did the learner undertake risk analysis in relation to proposed program and mitigate risk where appropriate?

15. Did the learner commence program as close to the time of the accident/illness as possible?

16. Did the learner encourage regular feedback/communication between provider, supervising manager and employee?

17. Did the learner organise regular contact and support between provider and employee?

18. Did the learner identify breaches of the returntowork program and take remedial action promptly?

19. Did the learner refer returntowork program to workers compensation authorities where breaches occur?

20. Did the learner modify returntowork program where appropriate if it is not delivering the required outcomes?

21. Did the learner evaluate each rehabilitation/returntowork program at its conclusion and implement recommendations for system improvement where appropriate?

The candidate’s performance was:

Not Satisfactory Satisfactory

Further comments:



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Third Party Evidence

Confidential InformationName of Candidate

RTO:

Unit(s) of Competence

As part of the assessment for the units of competency, we are seeking evidence to support a judgment about the candidate’s competence. As part of the evidence of competence we are seeking reports from the supervisor and other people who work closely with the candidate.

Name of the supervisor:

Workplace:

Address:

Phone:

Do you understand which evidence/tasks the candidate has Yes Noprovided/performed that you are required to comment on?

As the assessor explains the purpose of the candidates Yes Noassessment?

Are you aware that the candidate will see a copy of this form? Yes No

Are you willing to be contacted should further verification of this Yes Nostatement be required?

What is your relationship to the candidate?

How long have you worked with the person being assessed?

How closely do you work with the candidate in the area being assessed?

What is your technical experience and/or qualification (s) in the area being assessed?(Include any assessment or training qualifications.)

Does the candidate:

Perform tasks to the industry standards? Yes No

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Managed job tasks effectively? Yes No

Implement safe working practices? Yes No

Solve problems on the job? Yes No

Work well with others? Yes No

Add that to new tasks? Yes No

With unusual or non-routine situations? Yes No

Overall do you believe the candidate conforms to the standard required by the unit of competency on a consistent basis?

Identify any training needs for the candidate:

UNIT CODE

BSBHRM509 UNIT NAMEManage rehabilitation or return to work programs

ELEMENTS & PERFORMANCE CRITERIA Lear

ner W

orkb

ook

Activ

ities

Third

Par

ty

Obs

erva

tion

Skill

s and

Kno

wle

dge

Activ

ity

Maj

or A

ctivi

ty

1. Analyse claims

Any other comments:

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1.1. Ensure that the organisation has and maintains a current Workers' Compensation insurance policy (or equivalent) as required by the applicable legislation

1A 1 1 1 1

1.2. Process claims in accordance with organisational policies and legal and insurance requirements

1B 2 2 1 2

1.3. Dispute claims where insurer or organisational requirements are not met 1C 3 3 1 3

1.4. Notify rehabilitation provider in accordance with organisational procedures 1D 4 4 1 4

1.5. Advise claimants as to whether their claim has been accepted 1E 5 5 1 5

1.6. Analyse claims to identify the nature of the illness/injury and prepare report/s 1F 6 6 1 6

1.7. Identify projected period of absence and where rehabilitation assistance is required and ensure arrangements are made in the work team to deal with absence

1G 7 7 1 7


2.1. Ensure consultation occurs between rehabilitation provider and treating doctor 2A 8 8 1 8

2.2. Ensure consultation occurs between rehabilitation provider, relevant managers and employee

2B 9 9 1 8

2.3. Consider job redesign, reduced hours and alternative duties in the light of medical advice

2C 10 10 1 9

2.4. Design a rehabilitation/return to work program to achieve a successful return to work

2D 11 11 1 9

2.5. Obtain approval for return to work program by relevant managers 2E 12 12 1 9

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2.6. Establish rehabilitation program with employee 2F 13 13 1 9

2.7. Undertake risk analysis in relation to proposed program and mitigate risk where appropriate

2G 14 14 1 10

2.8. Commence program as close to the time of the accident/illness as possible 2H 15 15 1 11

3. Monitor/evaluate rehabilitation/ return to work program

3.1. Encourage regular feedback/communication between provider, supervising manager and employee

3A 16 16 1 12

3.2. Organise regular contact and support between provider and employee 3B 17 17 1 12

3.3. Identify breaches of the return to work program and take remedial action promptly 3C 18 18 1 12

3.4. Refer return to work program to workers compensation authorities where breaches occur

3D 19 19 1 12

3.5. Modify return to work program where appropriate if it is not delivering the required outcomes

3E 20 20 1 9

3.6. Evaluate each rehabilitation/return to work program at its conclusion and implement recommendations for system improvement where appropriate

3F 21 21 1 13

Performance Evidence

Evidence of the ability to:

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Process and analyse workers compensation claims

1B-1F 2-6 2-6 1 2, 5, 6

Process and analyse sick leave claims 1B-1F 2-6 2-6 1 2, 5, 6

Establish, implement, monitor and review a rehabilitation needs and return to work program including:

o identifying breaches

o liaising between the claimant, workers compensation authority, rehabilitation provider, doctor and workplace

o determining the extent to which the program meets its objective in respect to timeframes, success rates, cost and impact on the organisation

1A-2B, 2D-2H, 3B-3D,

3F

1-9, 11-15, 17-19, 21

1-9, 11-15, 17-19, 21

1 1-13

Conduct a risk analysis of a return to work program and mitigate identified risks including:

o assessing the likelihood of a negative event preventing the program meeting its objectives and the likely consequences of such an event

o action taken to reduce or eliminate identified risk

2C, 2G 10, 14 10, 14 1 8, 9

Assess the strengths and weaknesses of the organisation's approach to rehabilitation return to work programs

1C, 1F, 2C-2D, 2F-2G, 3C, 3E-

3F

3, 6, 10-11, 13-14, 18, 20-21

3, 6, 10-11, 13-14, 18, 20-21

13, 6, 9, 10, 12,

13

Apply relevant legislation to return to work programs

1A-1C, 1E-1F, 2C, 2G,

3C

1-3, 5-6, 10, 14,

18

1-3, 5-6, 10, 14,

181

1-3, 5-6, 9, 10,

12

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Foundation Skills

Reading

Evaluates and integrates facts and ideas to construct meaning from a range of text types

1B, 1C, 1F, 1G, 2C, 2D, 2G, 3F

2, 3, 6, 7, 10,

11, 14, 21

2, 3, 6, 7, 10,

11, 14, 21

11, 2, 6, 9, 10, 12, 13

Writing

Records results of analysis in required formats

Prepares correspondence to a range of individual in required format

Uses vocabulary, grammatical structure and appropriate organisational conventions to ensure rehabilitation and return to work programs are effectively documented

1B-1G, 2C-2G, 3C-3F

2-7, 10-14,

18-21

2-7, 10-14,

18-211

2, 5, 6, 9, 10, 12, 13

Oral communication

Uses appropriate vocabulary and non-verbal features in discussions with employees, insurance companies and rehabilitation providers when dealing with claims

1C-1E, 1G, 2A, 2B, 2E, 2F, 3C,

3D

3-5, 7-9, 12, 13, 18, 19

3-5, 7-9, 12, 13, 18, 19

1 2-5, 8, 9, 12

Numeracy

Uses basic numeracy skills to determine the appropriate amount of hours for a return to work program

Selects and uses appropriate mathematical problem-solving strategies to undertake risk analysis and to evaluate the rehabilitation program

2C, 2D, 2G, 3F

10, 11, 14, 21

10, 11, 14, 21 1

2, 6, 7, 9, 10,

13


Ensures knowledge of legislative requirements and products is kept up to date in order to provide accurate information

Takes full responsibility for following policies, procedures and legislative requirements and identifies organisational implications of new legislation or regulation

Seeks to improve policies and procedures to better meet organisational goals

1A-1D 1-4 1-4 1 1, 2, 5, 8, 12

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Uses appropriate protocols and practices to communicate with a range of stakeholders

Implements strategies to discuss health matters sensitively with a range of people

Encourages collaboration between relevant stakeholders

1E, 1G, 2A, 2B, 2E, 2F, 3A, 3B, 3D, 3F

5, 7-9, 12, 13, 16, 17, 19, 21

5, 7-9, 12, 13, 16, 17, 19, 21

1 2-5, 8, 9, 12

Get the work done

Plans and organises complex tasks to ensure that that claims are properly processed and to keep the claimant informed

Monitors progress of plans and schedules and reviews and changes them to meet new demands and priorities

Makes critical decisions in complex situations, taking a range of variables into consideration

Evaluates and analyses results of decisions to identify opportunities for improvement

1A-1D, 1F, 1G, 2A-2D, 2F-2H, 3C-3F

1-4, 6, 7-11,

13-15, 18-21

1-4, 6, 7-11,

13-15, 18-21

1 1-13

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

Explain rehabilitation concepts and return to work procedures

2D, 2F, 2H, 3E-

3F

11, 13, 15, 20-

21

11, 13, 15, 20-

211 9, 11,

13

Identify and describe relevant legislation from all levels of government that affects rehabilitation and return to work programs

1A-1C, 1E-1F, 2C-2D, 2G, 3C

1-3, 5-6, 10-11, 14, 18

1-3, 5-6, 10-11, 14, 18

11-3, 5-

6, 9, 10, 12

Outline the role of workers compensation authorities and tribunal procedures

1C 3 3 1 3

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BSBHRM509

Manage rehabilitation or return to work programs

Learner Workbook

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Table of Contents

Table of Contents...........................................................................................................................0

Candidate Details...........................................................................................................................2

Assessment: BSBHRM509: Manage rehabilitation or return to work programs............................2

Competency Record to be completed by Assessor........................................................................3

Observation/Demonstration..........................................................................................................4

Activities........................................................................................................................................5

Activity 1A......................................................................................................................................5

Activity 1B......................................................................................................................................6

Activity 1C......................................................................................................................................7

Activity 1D.....................................................................................................................................8

Activity 1E......................................................................................................................................9

Activity 1F....................................................................................................................................10

Activity 1G...................................................................................................................................11

Activity 2A....................................................................................................................................12

Activity 2B....................................................................................................................................13

Activity 2C....................................................................................................................................14

Activity 2D...................................................................................................................................15

Activity 2E....................................................................................................................................16

Activity 2F....................................................................................................................................17

Activity 2G...................................................................................................................................18

Activity 2H...................................................................................................................................19

Activity 3A....................................................................................................................................20

Activity 3B....................................................................................................................................21

Activity 3C....................................................................................................................................22

Activity 3D...................................................................................................................................23

Activity 3E....................................................................................................................................24

Activity 3F....................................................................................................................................25

Skills and Knowledge Activity.......................................................................................................26

Major Activity..............................................................................................................................27

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Candidate Details

Assessment: BSBHRM509: Manage rehabilitation or return to work programs. Please complete the following activities and hand in to your trainer for marking. This forms part of your assessment for BSBHRM509: Manage rehabilitation or return to work programs.

Name: _____________________________________________________________

Address: _____________________________________________________________

_____________________________________________________________

Email: _____________________________________________________________

Employer: _____________________________________________________________

Declaration

I declare that no part of this assessment has been copied from another person’s work with the exception of where I have listed or referenced documents or work and that no part of this assessment has been written for me by another person.

Signed: ____________________________________________________________

Date: ____________________________________________________________

If activities have been completed as part of a small group or in pairs, details of the learners involved should be provided below;

This activity workbook has been completed by the following persons and we acknowledge that it was a fair team effort where everyone contributed equally to the work completed. We declare that no part of this assessment has been copied from another person’s work with the exception of where we have listed or referenced documents or work and that no part of this assessment has been written for us by another person.

Learner 1: ____________________________________________________________

Signed: ____________________________________________________________

Learner 2: ____________________________________________________________

Signed: ____________________________________________________________

Learner 3: ____________________________________________________________

Signed: ____________________________________________________________

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Competency Record to be completed by AssessorLearner Name: _______________________________________________________

Date of Assessment: _______________________________________________________

The learner has been assessed as competent in the elements and performance criteria and the evidence has been presented as;

Assessor Initials

Authentic

Valid

Reliable

Current

Sufficient

Learner is deemed: COMPETENT NOT YET COMPETENT (Please circle)

If not yet competent, date for re-assessment: ____________________________________

Comments from Trainer / Assessor:

__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Assessor Signature: _ Meenu Sharma ___________________________________________________________

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Observation/DemonstrationThroughout this unit, you will be expected to show your competency of the elements through observations or demonstrations. Your instructor will have a list of demonstrations you must complete or tasks to be observed. The observations and demonstrations will be completed as well as the activities found in this workbook. An explanation of demonstrations and observations:

Demonstration is off-the-job

A demonstration will require:

Performing a skill or task that is asked of you

Undertaking a simulation exercise

Observation is on-the-job

The observation will usually require:

Performing a work based skill or task

Interaction with colleagues and/or customers

Your instructor will inform you of which one of the above they would like you to do. The demonstration/observation will cover one of the unit’s elements.

The observation/demonstration will take place either in the workplace or the training environment, depending on the task to be undertaken and whether it is an observation or demonstration. Your instructor will ensure you are provided with the correct equipment and/or materials to complete the task. They will also inform you of how long you have to complete the task.

You should be able to demonstrate you can:

4. Analyse claims


6. Monitor/evaluate rehabilitation/return to work program.

You should also demonstrate the following skills:

Reading

Writing

Oral communication

Numeracy



Get the work done

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Activities

Activity 1AEstimated Time 25 MinutesObjective To provide you with an opportunity to ensure that the organisation has and

maintains a current Workers' Compensation insurance policy (or equivalent) as required by the applicable legislation.

Activity What does the Safety, Rehabilitation and Compensation Act (1988) give the employer the power of?

Where can you find an authorised Insurance provider in your State?

Using the Cross Border Table for your State, outline what you need to do find out about employees going to different States. Outline at least one State/Territory in your answer.

State Act Reference

ACT Employment connection test implemented June 2004, section 36B of Workers Compensation Act 1951

New South Wales Liability of compensation implemented 1 January 2006, section 9AA of the Workers Compensation Act 1987

Northern TerritoryWorker’s employment connected with State implemented 26 April 2007, Section 53AA of the Work Health Act

QueenslandEmployment must be connected with State implemented July 2003, section 113 of the Workers Compensation and Rehabilitation Act 2003

South AustraliaTerritorial Application of Act implemented 1 January 2007, section 6 of the Workers Rehabilitation and Compensation Act 1986

TasmaniaImplemented December 2004, Section 31A of the Workers Rehabilitation and Compensation Act 1988 is the Employment connection test

VictoriaImplemented September 2004, section 80 of the Accident Compensation Act 1985 is the entitlement to compensation only if employment connected with Victoria

Western AustraliaCompensation not payable unless worker’s employment connected with WA. This was implemented December 2004 (Part III, Division 1) of the Workers Compensation and Injury Management Act 1981.

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Activity 1BEstimated Time 25 MinutesObjective To provide you with an opportunity to process claims in accordance with

organisational policies and legal and insurance requirements.Activity What document must an employer maintain to report incidents in the

workplace?

Once the employer is aware of an injury, what should they do?

When is an employee eligible to claim Worker’s compensation?

Outline workers’ rights and responsibilities as an employee when making a claim.

What are your rights and responsibilities as an employer?

How many days has Comcare got to make an assessment on the claimant (employee)?

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Activity 1CEstimated Time 15 MinutesObjective To provide you with an opportunity to dispute claims where insurer or

organisational requirements are not met.Activity As a representative for your employer, what are your responsibilities in regards

to the employee when a claim is made?

When has the injured employee got a right to appeal a claim?

Briefly outline the process required when making a claim.

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Activity 1DEstimated Time 15 MinutesObjective To provide you with an opportunity to notify rehabilitation provider in

accordance with organisational procedures.Activity Choose two rehabilitation providers and explain their role in the rehabilitation

process.

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Activity 1EEstimated Time 15 MinutesObjective To provide you with an opportunity to advise claimants as to whether their

claim has been accepted.Activity What are the rights of workers when their claim is accepted?

Do they also have the right to miss medical examinations? Why?

How should the claimant be informed that their claim was accepted?

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Activity 1FEstimated Time 15 MinutesObjective To provide you with an opportunity to analyse claims to identify the nature of

the illness/injury and prepare report/s.Activity When gathering information and writing a report about the claim, what

information should an employer consider?

What types of benefits may the claimant be entitled to?

In your word words, explain the three things that will influence the amount of benefits that the claimant will be paid.

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Activity 1GEstimated Time 20 MinutesObjective To provide you with an opportunity to identify projected period of absence and

where rehabilitation assistance is required and ensure arrangements are made in the work team to deal with absence.

Activity In your own words, explain how team members can support the return to work of an employee who has been injured.

What are the benefits of an early intervention for the employee?

Do you believe that the support of senior management will impact on the injured employee’s attitude?

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Activity 2AEstimated Time 15 MinutesObjective To provide you with an opportunity to ensure consultation occurs between

rehabilitation provider and treating doctor.Activity Why is it important for the WRP and treating doctor to discuss the injured

workers case?

What is the name of the form that medical practitioners require injured workers to sign before they will release information to another party? Why won’t they release the information?

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Activity 2B Estimated Time 15 MinutesObjective To provide you with an opportunity to ensure consultation occurs between

rehabilitation provider, relevant managers and employee.Activity Why is it important to ensure that consultation occurs between the appropriate

parties? Answer this question in relation to the amount of time it takes to return to work, the less likelihood that it will occur.

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Activity 2CEstimated Time 25 MinutesObjective To provide you with an opportunity to consider job redesign, reduced hours and

alternative duties in the light of medical advice.Activity Briefly explain in your own words, the difference between graduated suitable

program and pacing. Which one do you believe is better?

Graduated suitable duties program

Pacing

Under case law, is a claim terminated when an employee under a fixed term contract expires?

Must the employee be able to perform the duties for employment to be suitable?

If the injured employee cannot perform a part of the job, what can the employer do?

How can the employer identify suitable duties?

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Activity 2D Estimated Time 20 MinutesObjective To provide you with an opportunity to design a rehabilitation/return to work

program to achieve a successful return to work.Activity In your own words, briefly explain the seven steps in the rehabilitation/return

to work program.

Step One

Step Two

Step Three

Step Four

Step Five

Step Six

Step Seven

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Activity 2E Estimated Time 20 MinutesObjective To provide you with an opportunity to obtain approval for return to work

program by relevant managers.Activity What are the steps to obtain approval for the return to work program in your

organisation? If you are currently unemployed, what will impact on the way in which approval is generated?

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Activity 2FEstimated Time 20 MinutesObjective To provide you with an opportunity to establish rehabilitation program with

employee.Activity What are the rights of the employee in regards to the rehabilitation program?

Explain the process briefly if the employee fails to attend an examination.

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Activity 2G Estimated Time 15 MinutesObjective To provide you with an opportunity to undertake risk analysis in relation to

proposed program and mitigate risk where appropriate.Activity For the following risks, explain the consequences in terms of the employees

compensation and the risks that arise from that failure

Problem Consequence RiskEmployee fails to participate in return to work policy

Employee refuses to participate due to conflict with other stakeholder

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Activity 2HEstimated Time 15 MinutesObjective To provide you with an opportunity to commence program as close to the time

of the accident/illness as possible.Activity In your own words, how can you demonstrate a culture that fosters a return to

work?

What processes could you consider putting in place? Choose two and explain them?

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Activity 3AEstimated Time 20 MinutesObjective To provide you with an opportunity to encourage regular

feedback/communication between provider, supervising manager and employee.

Activity What is the importance of feedback and communication in the return to work process? Give examples of how you can use feedback.

What role does negotiation play in resolving conflict in between stakeholders in the return to work plan?

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Activity 3B Estimated Time 20 MinutesObjective To provide you with an opportunity to organise regular contact and support

between provider and employee.Activity How can you ensure that regular support and contact is achieved between the

provider and the employee?

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Activity 3C Estimated Time 15 MinutesObjective To provide you with an opportunity to identify breaches of the return to work

program and take remedial action promptly.Activity Even though you are required to follow the steps in the table in Section 2.6 of

the learner guide, as a manager/supervisor there are other strategies that you can use if conflict is one of the causes of the problem. What are these strategies? Only write the ones that you recommend and why you would use them?

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Activity 3D Estimated Time 25 MinutesObjective To provide you with an opportunity to refer return to work program to workers

compensation authorities where breaches occur.Activity When should you refer a breach of the return to work program to workers

compensation authorities?

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Activity 3E Estimated Time 25 MinutesObjective To provide you with an opportunity to modify return to work program where

appropriate if it is not delivering the required outcomes.Activity The return to work plan is not delivering the appropriate outcomes? What steps

should you take to modify the program?

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Activity 3FEstimated Time 15 MinutesObjective To provide you with an opportunity to evaluate each rehabilitation/return to

work program at its conclusion and implement recommendations for system improvement where appropriate.

Activity What are the three outcomes that you should use to measure WRP performance?

What should you evaluate the effectiveness of in regards to your return to work program.

Using the recommendations you made in Activity 3.3 in regards to conflict resolution strategies, assess if you believe that they are effective and how you can use them to improve your future performance.

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Skills and Knowledge ActivityEstimated Time 45 MinutesObjective To provide you with an opportunity to demonstrate your knowledge of the

foundation skills, knowledge evidence and performance evidence.Activity Complete the following individually and attach your completed work to your

workbook.

The answer to the following question will enable you to demonstrate your knowledge of:

Reading Writing Oral communication Numeracy Navigate the world of work Interact with others Get the work done Rehabilitation concepts and return to work procedures Relevant legislation from all levels of government that affects

rehabilitation and return to work programs The role of workers compensation authorities and tribunal procedures

Answer the question in as much detail as possible, considering your organisational requirements for this.

For this activity you will need to demonstrate the process you would follow to manage a colleague’s rehabilitation and/or return to work program.

1. Explain how you would follow your organisation’s process for managing the employees rehabilitation, including:

Checking your organisation’s Workers’ Compensation insurance policy How the worker’s claim is processed Check whether the claim is in line with organisational criteria and

guidelines Notifying the rehabilitation provider.

Consult with rehabilitation provider and treating doctor Consider job redesign and alternative duties for the injured employee Obtain approval for the return to work program Communicate with the employee about the plan Undertake a risk analysis

Gather feedback from the rehabilitation provider, the employee and their manager

Identify any breaches in the return to work program Evaluate the effectiveness of the program and the process.

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Major ActivityEstimated Time 60 – 120 MinutesObjective To provide you with an opportunity to demonstrate your knowledge of the

entire unit.Activity This is a major activity – your instructor will let you know whether you will

complete it during class or in your own time.

Attach your completed answers to the workbook.

You must individually, answer the following questions in full to show your competency of each element:

1. Analyse claims2. Establish rehabilitation/return to work program3. Monitor/evaluate rehabilitation/return to work program

You have two choices for this activity if you are working. If you are not working it is your responsibility to complete Section B.

Section A requires you to complete a case study of the workplace.

Section B requires that you develop a report on the steps that you need to follow to complete return to work policy.

In both instances, it is essential that you explain every step of the process under the headings in Part C.

Section AA member of your team has been injured in the workplace. Choose an employee and explain each step of the process and refer back to your workplace. Use the headings under Section C to assist you in developing the return to work program

Section BYou have opened a new business. Your Health and Safety Representative has recommended that you develop a Rehabilitation or Return to work policy.

Section CBoth Section A and B must cover the following areas including:

1. Confirming the Worker’s compensation insurance policy (or equivalent)2. Processing the claim3. Handling a dispute4. Choosing a WRP – including what happens if the employee rejects them5. Advise claimants of the acceptance of their claim6. Analyse claims7. Identifying the period of absence8. Ensuring appropriate consultation occurs9. Designing the return to work plan or rehabilitation plan

a. Modifying or redesigning – when appropriateb. Obtaining approval for changes

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10. Risk analysis and resolution process11. Commence program – when and why?12. Importance of:

a. Feedback and communicationb. Regular contactc. Breaches and remedial action

13. Evaluating the program for its effectiveness.

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