filing requirements/full work registration

Filing Requirements/Full Work

RegistrationTraining

Adjudication Workflow & Analysis

TRAINING PLAN

At the end of this presentation,

you will be able to:

• Understand and adjudicate full

work registration issues

BASIS IN LAW

In order to be eligible for

benefits, an individual must

complete the Department’s

online work registration. This

requirement does not apply to

individuals that meet the

criteria for an exemption.

EXEMPTIONS

The following claimants are exempt

from the full work registration:

• Non-Florida Residents

• Claimants on a temporary layoff (not

to exceed 8 weeks from separation

and have a fixed or approximate

return to work date)

• Union Members who obtain work

through the union hall

• Claimants on approved STC or TRA

EXEMPTIONS

Claimants are also exempt if they are

unable to complete the full work

registration due to:

• Illiteracy

o Unable to read or write

o Do not know how to use a

computer

• Physical or mental impairment

• Language impediment (Full work

registration is only available in

English, Spanish and Creole)

COMPONENTS

To comply with Full Work Registration,

claimants must complete all 3 components

before requesting the waiting week:

1. Provide a valid email address assigned

to him/her

2. Complete the Background Wizard

3. Create an Online Resume

3 Components of Full Work Registration

FULL WORK REGISTRATION

The “Claimant Home” page in Connect provides important items that need

immediate attention. If the claimant has not yet completed the full work

registration a bold red message will appear in this section of the home page.


If the claimant completed the full work registration and this message

continues to appear on the Claimant Home page, it can be corrected by

updating the claimant’s gender in the EFM website. This happens when the

claimant selected not to provide their gender in EFM or when the gender

does not match with Connect.


Claimants can access instructions for completing the full work registration

and find the link directing them to the EFM (Employ Florida Marketplace)

website by clicking on the “Workforce Registration Information” link on the left

navigation menu or the click “here” link on the claimant home page in

Connect.

PRE-ADJUDICATION REVIEW

• Review ALL issues checking for duplicate issues.

• Check which weeks have been submitted and when they were submitted.

• Review all Fact Finding documents related to your issue.

• Check Connect, FWIPRS (Florida Workforce Integrated Performance

Reporting System) and EFM (Employ Florida Marketplace) to see if

claimant has completed the full work registration and upload any

documentation.

• If claimant has not completed registration, contact claimant for additional

information as needed and give instructions as to what is missing from

the registration.

EXAMPLE

EXAMPLE

When Connect and FWIPRS (Florida Workforce Integrated Performance

Reporting System) shows the claimant has not completed all 3 components

of the full work registration, it is necessary to check EFM to verify. It is

possible that Connect and/or FWIPRS have not yet updated.

Note: The claimant may have entered information under the incorrect section

which does not give credit for completion.

EXAMPLE


Fact-Finding

• If the claimant did not complete the

full work registration or completed it

after requesting the waiting week, the

fact finding must include the reason

why.

• Provide the claimant with instructions

on how to complete the full work

registration when necessary.

o Claimants that experience trouble

with the EFM website should

contact the EFM Helpdesk for

assistance at 800-438-4128


Reasons for Extending Deadline

• EFM Technical Issues

▪ System down

▪ Error Messages

▪ Information not saving

• SSN/Identity Stolen

▪ EFM displays someone else

name/info under the claimant SSN

• Resume uploaded or created incorrectly in

the wrong section of the EFM website

▪ Claimant thought it was complete

If the claimant’s reason for not completing the full work registration are any

of the following listed below, the deadline for completion may be extended.

Note: Because there are instructions and bold messages that are clear in Connect,

the deadline cannot be extended if the issue is with Connect or when the technical

issues are on the claimant end.


Steps for Giving Claimant a New Deadline

• Void current issue

• Create new issue using an issue start

date of Sunday of the week in which they

are due to request benefits next (unless

next RBP is less than 7 days)

o The new deadline provided to the

claimant is the actual first day the

next benefits become available to

request

• Transfer all fact finding to the new issue

including the statement as to why a new

deadline was given

• Place issue on hold

• Review issue daily for completion of the

full work registration


The last four digits of the claimants SSN is needed to provide the claimant

with the new deadline date for completion of the full work registration, when

applicable. The chart below can be found in the Benefit Rights and

Responsibilities Handbook


• The issue start date will never be prior to the effective date of the

claim.

• If a claimant completes the full work registration prior to a new

deadline that was given, the issue start date should be updated

to the Sunday of the week which it was completed. The system

may have added an end date in this instance which needs to be

removed before adjudicating.

• If the claimant did not complete the full work registration by the

new deadline given, the issue start date would stay the same

(Sunday of the week of the new deadline).

• If an issue is adjudicated ineligible indefinitely and the system

later determines claimant has become registered, the system will

end the issue with the Saturday date prior to the completion date.


Ready to Adjudicate

• Make decision to pay or deny

benefits.

• Verify the correct Issue Start and

End dates, correct if necessary.

• Review determination text for

accuracy.

• System workload counts/tally

default correctly.

FULL WORK REGISTRATIONSelecting the Correct Rationale

10

Type SUBTYPE RATIONALE DECISION FINDING & REASONING

DEFAULT

WORKLOAD

CREDIT COUNT

Filing Requirements Failure to

complete a full

w ork registration

Ineligible-Claimant failed to complete a full w ork

registration.

Ineligible THE CLAIMANT FAILED TO COMPLETE A FULL WORK REGISTRATION AS REQUIRED BY LAW.

THIS INELIGIBILITY WILL REMAIN IN EFFECT UNTIL A FULL WORK REGISTRATION HAS BEEN

COMPLETED.

THIS DETERMINATION IS ISSUED IN ACCORDANCE WITH SECTION

443.091, FLORIDA STATUTES.

Yes


complete a full

w ork registration

Eligible - Good Cause-Claimant did complete a

full w ork registration.

Eligible THE CLAIMANT COMPLETED A FULL WORK REGISTRATION VIA EMPLOY FLORIDA

MARKETPLACE AS REQUIRED BY LAW.

THIS DETERMINATION IS ISSUED IN ACCORDANCE WITH SECTION 443.091, FLORIDA

STATUTES.

No


complete a full

w ork registration

Ineligible Indefinitely - Claimant failed to complete

a full w ork registration as required by the

region.

Ineligible THE CLAIMANT FAILED TO COMPLETE A FULL WORK REGISTRATION AS REQUIRED BY

REEMPLOYMENT SERVICES IN REGION____________________. THIS INELIGIBILITY WILL

REMAIN IN EFFECT UNTIL A FULL WORK REGISTRATION HAS BEEN COMPLETED.


STATUTES.

Yes


complete a full

w ork registration

Eligible -Claimant did complete a full w ork

registration as required by the region.

Eligible THE CLAIMANT DID COMPLETE A FULL WORK REGISTRATION VIA EMPLOY FLORIDA

MARKETPLACE FOR REEMPLOYMENT

SERVICES AS REQUIRED BY REGION ____________________.


STATUTES.

No


complete a full

w ork registration

Eligible -No Issue Exists Eligible THE CLAIMANT DID NOT COMPLETE A FULL WORK REGISTRATION VIA EMPLOY FLORIDA

MARKETPLACE AS REQUIRED BY REEMPLOYMENT SERVICES IN REGION

____________________. AFTER FURTHER INVESTIGATION

THE DEPARTMENT HAS DETERMINED THAT NO ISSUE EXISTS.


STATUTES.

No


complete a full

w ork registration

Eligible - Good Cause-Claimant did not complete

a full w ork registration. No Issue exists.

Eligible THE CLAIMANT DID NOT COMPLETE A FULL WORK REGISTRATION VIA EMPLOY FLORIDA

MARKETPLACE AS REQUIRED BY LAW. AFTER FURTHER INVESTIGATION THE DEPARTMENT

HAS DETERMINED THAT NO ISSUE EXISTS.


STATUTES.

Yes


complete a full

w ork registration

Ineligible indefinitely-Failed to cmplete the Online

full w ork registration.

Ineligible THE CLAIMANT FAILED TO COMPLETE THE ONLINE FULL WORK REGISTRATION AS REQUIRED

BY LAW. THIS INELIGIBILITY WILL REMAIN IN EFFECT UNTIL THE ONLINE FULL WORK

REGISTRATION HAS BEEN COMPLETED. THIS DETERMINATION IS ISSUED IN ACCORDANCE

WITH SECTION 443.091, FLORIDA STATUTES.

Yes


complete a full

w ork registration

Eligible-Claimant completed Online full w ork

registration.

Eligible THE CLAIMANT COMPLETED THE ONLINE FULL WORK REGISTRATION VIA EMPLOY FLORIDA

MARKETPLACE AS REQUIRED BY LAW. THIS DETERMINATION IS ISSUED IN ACCORDANCE

WITH SECTION 443.091, FLORIDA STATUTES.

No


complete a full

w ork registration

Eligible-Claimant did not complete online full w ork

registration, no issue exists

Eligible THE CLAIMANT DID NOT COMPLETE THE ONLINE FULL WORK REGISTRATION VIA EMPLOY

FLORIDA MARKETPLACE AS REQUIRED BY LAW. AFTER FURTHER INVESTIGATION THE

DEPARTMENT HAS DETERMINED THAT NO ISSUE EXISTS. THIS DETERMINATION IS ISSUED IN

ACCORDANCE WITH SECTION 443.091,

FLORIDA STATUTES.

No


complete a full

w ork registration

Eligible-Claimant meets criteria for exemption

from online full w ork registration

Eligible THE CLAIMANT MEETS THE CRITERION PROVIDED IN LAW FOR EXEMPTION FROM ONLINE FULL

WORK REGISTRATION. THE CLAIMANT IS NOT REQUIRED TO COMPLETE THE ONLINE FULL

WORK REGISTRATION. THIS DETERMINATION IS ISSUED IN ACCORDANCE WITH SECTION

443.091, FLORIDA STATUTES.

No


Selecting the Correct Rationale

10

Only 3 rationales should be used as highlighted in red above:• Ineligible – Claimant failed to complete a full work registration

• Eligible – Good Cause – Claimant did complete a full work registration

• Eligible – Claimant meets criteria for exemption from online work registration

EMPLOY FLORIDA MARKETPLACE

10

Using EFM to locate fact finding

Sign in to EFM (Employ Florida Marketplace


10

• Select Manage Individuals > Assist an Individual


10

• Enter claimant information in the general criteria (SSN is the best search

criteria)

• Click on the Summary Tab


10

• Scroll through summary to look for resume


10

• Click on the client name hyperlink to verify email address

• Click on the Background Tab to verify background wizard

Client Name

FWIPRS

10

• Click OK to warning notice

FWIPRS

10

• Sign In

FWIPRS

10

• Click on the “Enhanced Work Registration Tool”

FWIPRS

10

• Enter claimant SSN then click Find Individual

QUESTIONS

Thank You.

CONTACT

DEO Adjudication

Remember if you have questions regarding quality, ask your

supervisor. If clarification is needed on any issues, your

supervisor can reach out to BTQ for further information and

guidance.

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