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    AATIKA GOENKA-106MANDAR RANE-76

    TANAY TELANG-114PRIYANKA JOSHI-112SURAJ DUBEY-95ADITYA DEOLE-

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    Penton Ltd.

    Manufactures and markets a range of DIY productsunder the EASI-WAY brand name

    Performance over past ten years was unimpressive

    The company was subject to Takeover Bid, but theboard managed to fight off the bid(in 1991).

    Decision was taken to bring in a firm of marketingconsultants to conduct a detailed audit of the companydue to downturn in retail sales and reduced profitmargins

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    1950 1980 1991

    EXISTENCEOF DIY

    PRODUCTS

    DOWNTURNIN RETAIL

    SALES

    THREAT OFTAKEOVER

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    SWOT

    TAKEOVER BY OTHERCOMPETITORS.

    Losingcustomer

    SCOPE FOR NEWPRODUCTS

    MARKET DEMAND GROWTH

    DISTRIBUTIONNETWORK

    SALESPERFORMANCE

    PRODUCTORIENTED

    FEEDBACK

    CONTROL

    R & D

    BRAND NAME

    pricingpolicy

    STRENGTH

    WEAKNESS

    THREATSOPPURTUNITIES

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    s

    Product Place

    Promotion Price

    Penton

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    Key AreasA marketing orientation

    A far stronger and more effective planning culture

    A structured and productive new product developmentprocess

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    Questions

    Q1. As a member of team of consultants, you have theresponsibility for making recommendations as to howthe organization might most effectively achieve thefirst two of the points mentioned under key areas. Youare therefore required to prepare a report showing how

    this might be done.

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    Know the market

    Gathering information from existing customers

    Understanding of competitors products Shopkeepers feedback

    Reviewing the whole distribution network

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    RecommendationsSegmentation should be Based on Geography

    Target Audience should be Middle Income Group

    Positioning should be based on Brand Extension

    Promotion: Demos in retail market,website

    Periodic Audit should be conducted

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    Initiative should be taken for new product

    Dedicated marketing team

    Pull strategy

    Customer relationship management

    R&D should be interlinked with marketing

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    Competitor's MarketMarket analysis with respect competitors:

    Competitors and their products

    Pricing policiesPromotional activities

    Distribution channel

    Credit policy

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    Question

    Q.2 What are the implications of your suggestions forapproaches to management control?

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    Initially it will increase the cost

    Increase in profitability by increase in sales

    Enhancing their brand value and market share bypromotional and advertising campaign

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    Approach

    Amarketing information system (MIS) consists of

    people, equipment, and procedures to gather, sort,analyze, evaluate, and distribute needed, timely, andaccurate information to marketing decision makers.

    Direct & guide R & D department as per marketrequirement

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    Thank You