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8/18/2019 Final Project Report 1 9

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Introduction to Information Technology

DISC 250- Section 1 (1500-1615 PST)

inal Pro!ect "e#ort

Su$mitted to% Sir Sheh&ad 'ughal

Com#any% etSol Technologie

*rou# +%

1) Aneeq-ur-Rehman (16100212

2) Hamza Mehmood (16100039)3) Saad Javed (16100006)

4) Zayan adeem (16100203)


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!on"en"# ,$out the Com#any.

Strategic /uine $!ectie.

#erational 3cellence.e4 #roduct erice and $uine model.

Cutomer and u##lier intimacy

Im#roed Deciion 'a7ing 5

Com#etitie adantage5

Surial6

Ty#e of Information Sytem6

Tranaction Proceing Sytem6

'anagement Information Sytem%8

Deciion Su##ort Sytem%8

3ecutie Su##ort Sytem%9

Information Sytem 9

'anagement9

rgani&ation+

Technology 10

Primary ,ctiitie11

:ogitic11

#eration11

1 Data ,nalyi% 12

2 Data 'a##ing%12

. /uild #hae%12

"econciliation Phae%12

5 "eiion%1.

6 'igration%1.

8 'aintenance%1.

Sale and 'ar7eting1.

Serice1

ut$ound :ogitic1

Su##ort ,ctiitie 15


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,dminitration and 'anagement15

;uman "eource16

Technology 16

Procurement18

/uine Proce 4or7flo418

nline Contract Placement18

nline /illing Proce19

nline m#loyee "ecruitment19

:oan rigination Sytem 19

Performance the IS 1+

'anagement%1+

Technological%1+

Culture%20

Technological acce#tance% 20

Seen main com#onent IT Infratructureea7nee and ur "ecommendation22

"eference25

,##endi326


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A$ou" "he !om%any

e"So& 'ehno&o*e# *# amon "he +r#" ,' om%an*e# *n %rov*d*n &everae+nane and &ea#*n #o&u"*on# ," *# a mu&"*-d*men#*ona& "ehno&oy om%any "ha" *#der*v*n revenue and u#"omer #a"*#.a"*on .rom a var*e"y o. *n.orma"*on "ehno&oy

(,') #erv*e# and u#"om #o."/are oer*n# *n&ud*n 'ehno&oy u"#our*nSy#"em# ,n"era"*on A%%&*a"*on eve&o%men" roe##e# !on#u&"*n 5u#*ne##,n"e&&*ene !on#u&"*n and ,n.orma"*on Seur*"y !on#u&"*n

S"ra"e* 5u#*ne## $e"*ve#

e"So& ha# a va#" num$er o. #a"*#+ed &*en"# /h*h "o da"e are #"*&&

urren"&y u#*n "he*r #o&u"*on# "o enhane %rodu"*on o. "he*r #a&e# "o addre## "he

#o%h*#"*a"ed mar7e" need# and h*h vo&ume o. "ran#a"*on#

%era"*ona& 8e&&ene

'he ,' om%any *# amon .e/ &are #a&e om%an*e# "ha" have #ue##.u&&y&eared "he ,S 9001 ,S 2:001 and S8, !MM, Ma"ur*"y ;eve& < a##e##men"#= ad*#"*n"*on #hared $y .e/er "han 1


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%rodu"# a"er*n "o "he ever han*n env*ronmen" and "ehno&o*a&

advanemen"# 'he %rodu"# $e.ore "he oD*a& &aunh and de%&oymen" undero

r*orou# qua&*"y a##urane u#a$*&*"y "e#"# and on"ro& %roedure# A# o. reen"&y

e"So& &aunhed "/o %rodu"# a# %ar" o. "he*r e"So& >*nan*a& Su*"e (>S)E >S

Mo$*&*"y and >S A#en"

>S Mo$*&*"y /*&& *ve u#"omer# v*#*$*&*"y *n"o "he*r au"o +nan*n on"ra"

on-"he-o 'he #y#"em a*m# "o %rov*de a #*n&e re*ona& %&a".orm "ha" *m%rove#

$u#*ne## v*#*$*&*"y and a##*#"# /*"h #"ra"e* %&ann*n /*"h rea& "*me *n.orma"*on 'he

%rodu" /a# de#*ned 7ee%*n *n m*nd "o #ave va&ua$&e "*me *n ma7*n *m%or"an"

de*#*on# a&&o/ o&&a$ora"*on amon %roe" "eam# and h*h #a&a$*&*"y o.

$u#*ne##e# 'he %rodu" ome# /*"h u#"om*za$&e $u#*ne## *n"e&&*ene da#h$oard

"o enourae $e""er and o%"*m*zed de*#*on over "he dea&er ne"/or7 'he #y#"em *#

de#*ned "o #u%%or" "a$&e"# mo$*&e# and o"her %or"a$&e dev*e# A $rea7do/n o.

>S an $e v*e/ed *on A%%end* (>*ure 1)

>S A#en" om%r*#e# o. "hree #e%ara"e a%%&*a"*on# "o hoo#e .rom name&y

;oan r**na"*on Sy#"em (;S) !on"ra" Manaemen" Sy#"em (!MS) and Fho&eSa&e

>*nane Sy#"em (F>S) de#*ned "o "are" "hree d*eren"# #emen"# !ommon

.ea"ure# amon "hem are en"er%r*#e &eve& #eur*"y *n.orma"*onB*n"e&&*ene .u#*on "o

*ve "he r*h" da"a a" "he r*h" "*me and $u#*ne## a*&*"y "o #"ay ahead o. "he

om%e"*"*on

S*ne "here *# a $oom o. en"re%reneur*a& ven"ure# *n a7*#"an e"So& reen"&y

*n*"*a"ed "he S%*re %roe" an *nu$a"or .or u%om*n #"ar"-u%# %rov*d*n "hem "he

nee##ary "oo re#oure# and #7*& "o he&% "hem o%era"*ona&*ze %rodu"# or

$u#*ne##e# ," ha# $een #ue##.u& *n *"# #ou"*n dr*ve "o *nu$a"e en"re%reneur*a&ven"ure# "hrouh mar7e"*n *"#e&. $y oran*z*n *n.orma"*on #e##*on# *n var*ou#

edua"*ona& *n#"*"u"e# hav*n a #o*a& med*a %re#ene and ao "hrouh a""end*n

#"ar"u% even"# A# o. urren"&y "hey are *n "he %roe## o. reru*"*n "he*r +r#" $a"h

o. #"ar"u%#

!u#"omer and #u%%&*er *n"*may

e"So& ha# /*de *n"erna"*ona& reah /hen *" ome# "o dea&*n /*"h u#"omer#

and 7ee%*n re&a"*on#h*% /*"h om%an*e# "hey are %rov*d*n #o&u"*on .or e"So& ha##ue##.u&&y he&%ed "he /or&dG# &ead*n +nane oran*za"*on#= #uh a# 5 ar*$a#

,nve#"e 5a"er !o and >*r#" Ha/a**an 5an7 "o name a .e/ "o nav*a"e ha&&ene#

and a%*"a&*ze on o%%or"un*"*e# a# "hey ar*#e /*"h "he ra%*d&y han*n &o$a&

eonomy


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7/39

deve&o%men" oran*za"*on a# &are and d*ver#e a# e"So& Ho/ever #*ne "he ,'

mar7e" ha# a&/ay# $een a &o$a& one e"So& .ae# om%e"*"*on .rom om%an*e#

$a#ed *n IS and I a&on /*"h #ome $* name# *n A#*a a*n*n &*en"# &*7e

Merede#-5enz >*nane S*na%ore $y $ea"*n IS om%e"*"or# e"So& ha# done a &o"

"o ma7e #ure "heyGre %rodu"# and %r*e# $ea" "ho#e o. "he*r om%e"*"*on *n "he

&o$a& mar7e"

e"So& a."er $e*n &*#"ed *n ASAK /a# a$&e "o #"e% *n "he $* &eaue# o. ,'

and emered a# a +ere om%e"*"or /*"h #"roner +nan*a& "*e# "hrouh merer#

aqu*#*"*on# *nve#"men" $an7*n and $ro7er*n e"So& ra%*d&y e%anded "hrouh

&o$a& a&&*ane# and o*n" ven"ure# "ha" a&&o/ed "hem "o e%and ra%*d&y &eav*n "he

om%e"*"*on $eh*nd

e"So& $e*n "he on&y &are #a&e ,' !om%any *n a7*#"an ha# $een a$&e "o

reru*" "he $e#" %rorammer# %roe" manaer# and $u#*ne## m*nd# *n a7*#"anG#

un"a%%ed ,' re#oure %oo& a"her*n "hem under a #*n&e roo. /*"h a&& "he*r

de%ar"men"# /or7*n /*"h &o#e *n"*may "hey /ere a$&e "o a*n a #"ron

om%e"*"*ve advan"ae over om%e"*"or# &o$a&&y 'hey .ur"her a*ned advan"ae $y

e%and*n *n"erna"*ona&&y /*"h $ranhe# *n Au#"ra&*a 'ha*&and and u$a* 'hrouh

"h*# e%an#*on "hey en"ered ne/ mar7e"# "o he&% .ur"her "he*r oa over "he*r

om%e"*"or#

Surv*va&

e"So& ha# $een #ue##.u& *n e#"a$&*#h*n d*eren" $a#e# *n var*ou# &oa"*on#

*n"erna"*ona&&y 'hey have %rom*nen" &are #a&e oDe *n Me&$ourne (Au#"ra&*a)

5an7o7 ('ha*&and) u$a* (IA8) and on&y reen"&y "hey e#"a$&*#hed a ne/ oDe *n

"he In*"ed *ndom A&on /*"h e#"a$&*#h*n "he*r oDe# *n d*eren" re*on# "hey

have $een #ue##.u&&y re&ea#*n ne/ %rodu"# and #erv*e# ne #uh eam%&e

/ou&d $e o. "he*r #"ar"u% *nu$a"or S%*re /h*h "hey reen"&y &aunhed *n ;ahore

a7*#"an

e"So& ao /or7# /*"h d*eren" # and un*ver#*"*e# *n a7*#"an "o ah*eve

u#"omer *n"*may o" on&y doe# "h*# *ve om%any a ood re%u"a"*on $u" "hey

ree*ve "he*r re"urn# *n .orm o. h*h&y #7*&&ed radua"e# /ho are eaer "o /or7 *n a

om%any "ha" *nve#"# *n #o*a& au#e# and *# eaer "o #end #"uden"# on >u&$r*h"

#ho&ar#h*%# .or h*her #"ud*e#

e"So& ha# ao $een e%and*n and %ene"ra"*on ne/er mar7e"# *n 'ha*&and and

Au#"ra&*a /h*h *ve# *" an ede over *"# om%e"*"or# 'hey are /or7*n &o#e&y /*"h

$* om%an*e# &*7e Merede# and ! /h*h on#"an"&y $r*n# "hem revenue Ao

"hey /ere earn*n a revenue o. 204 m*&&*on do&&ar# on&y .rom "he #erv*e #e"or $y

"he end o. 2014 'hey ao had around 1600 em%&oyee# $y "he end o. 201


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A&& o. "he#e ah*evemen"# have $een made $y "he he&% o. ,n.orma"*on

'ehno&oy ,' ha# no" on&y a&&o/ed 8'S; "o rea"e ne/er #erv*e# and %rodu"#

$u" he&%ed "hem "a7e $e""er *n.ormed de*#*on# reard*n mar7e" %ene"ra"*on and

*nve#"men"# I&"*ma"e&y "he om%anyG# revenue# are *nrea#*n a&&o/*n *" "o no"

on&y #urv*ve $u" ro/ a# a mu&"*na"*ona& ,' on#u&"an"#

'y%e# o. ,n.orma"*on Sy#"em#

;*7e any o"her "y%*a& $u#*ne## oran*za"*on# e"So& ha# *n.orma"*on #y#"em#

de#*na"ed "o arry ou" maor $u#*ne## .un"*on#= "ha" *# *" ha# #y#"em# #%e*a&*zed

.or #a&e# and mar7e"*n manu.a"ur*n and %rodu"*on +nane and oun"*n and

human re#oure# A" var*ou# &eve o. manaemen" e"So& ha# #y#"em# "o #u%%or"

d*eren" rou%# "he de"a* o. /h*h are a# .o&&o/#E

'ran#a"*on roe##*n Sy#"em#

e"So& u#e# *"# 'ran#a"*on roe##*n Sy#"em "o 7ee% a "ra7 o. a&& "he

e&emen"ary a"*v*"*e# and "ran#a"*on# o. *"# oran*za"*on /*"h e"erna& %ar"*e# "ha"

*n&ude# *"# %ar"ner# and u#"omer# ," ha# an on&*ne #y#"em "ha" 7ee%# a "ra7 o. a&&

"he #"o7 da"a Sa&e# ree*%"# and a#h de*#*on# are mon*"ored and a&& "he $a#*

*n.orma"*on o. "he #"o7 %urha#ed are reorded >*ure 2 $e&o/ #ho/# "he

'ran#a"*on %roe##*n #y#"em o. e"So& "ha" mon*"or# "he Lo/ o. ma"er*a a&on

/*"h var*ou# %arame"er# 'oyo"a Mo"or >*nane !h*na !o ;"d #ue##.u&&y de%&oyed

"he e"So& >*nan*a& Su*"e (>S) *n 2009 S*ne "hen "hey have $een a$&e "o $oo#"%rodu"*v*"y enhane "ran#%areny and *nnova"*on /*"h re#%e" "o +nan*a&

oer*n# >or $e""er under#"and*n a #am%&e quo"e .or e"So& .or "he mon"h o.

>e$ruary *# a""ahed *n A%%end* (>*ure 2)

'he 'S oered $y e"So& mon*"or# rea& "*me da"a and u%da"e# da"a on eah

#u$#equen" order made Moreover 'he 'S o. e"So& mon*"or# urren" a##e"# (a#h

and a#h equ*va&en"# re#"r*"ed a#h revenue# *n ee## $*&&*n *n"an*$&e a##e"#

ood/*&& a##e"# e") urren" &*a$*&*"*e# (unearned revenue# ommon #"o7 "o $e

*##ued aoun"# %aya$&e and arued e%en#e# &on "erm &oan#) S"o7ho&der#

equ*"y (%a*d *n a%*"a& aumu&a"ed de+*" e") a#h Lo/ da"a *nome S"a"emen"

*n&ud*n &*en#e .ee# ma*n"enane .ee# #a&ar*e# "rave& o#"# ro## %ro+"

Re#earh and deve&o%men" o#"# "o"a& o%era"*ona& o#"# e" A&& "h*# da"a *# *ven

"o "he Manaemen" ,n.orma"*on Sy#"em /h*h on#o&*da"e# "he da"a .or "he m*dd&e

&eve& o. manaemen"

Manaemen" ,n.orma"*on Sy#"emE


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10/39

eva&ua"*on and *n#*h" $eau#e "here *# no areed %roedure "o arr*ve a" a #o&u"*on

," ha# an on&*ne /e$ #erver "ha" a&&o/# eeu"*ve# "o v*e/ h*#"or*a& da"a *n /h*h

"he u#er an en"er a "*me dura"*on and "he &*#" o. a&& "he "rade# and "he*r va&ue# are

ava*&a$&e a #een *n +ure 3 (*n A%%end*)

,n.orma"*on Sy#"em

!om%an*e# &*7e e"So& de%&oy ,n.orma"*on Sy#"em# "o ah*eve "he*r #"ra"e*

oa Ho/ever "here are "hree om%onen"# o. ,n.orma"*on Sy#"em# "ha" he&% and

*n"era" /*"h eah o"her "o ah*eve "he oa 'he "hree om%onen"# o. ,S are a#

.o&&o/#

Manaemen"

!rea"*n and mana*n a oheren" *n.orma"*on #y#"em ra*#e# mu&"*%&e

manaer*a& ha&&ene# #uh a# "he ma*n"enane u%da"*n and overnane o. "he ,'*n.orma"*on #y#"em "o ena$&e ee"*ve ommun*a"*on aro## oran*za"*ona&

h*erarh*e# 'h*# he&%# *n a $e""er a&&oa"*on o. a##e"# and "he oa& *# "he

manaemen" o. "he *n.orma"*on #y#"em# "o %rov*de eD*eny &ead*n "o ee"*ve

#"ra"e* de*#*on ma7*n Moreover *n re&a"*on "o "he manaer*a& a#%e" "he

de%&oyed *n.orma"*on #y#"em #hou&d ao *m%rove re&a"*on#h*% /*"h "he u#"omer#

and "he #u%%&*er#

e"So >S A#en"# mo$*&*"y #u*"e *# a dynam* %&a".orm "ha" *ve# "he u#er

*nrea#ed "ran#%areny and he&%# "o ma*m*ze %ro+"a$*&*"y A%%&*a"*on# #uh a#

%o*n" o. #a&e #*m%&*.y $u#*ne## %roe##e# re&a"*n "o +nan*a& &ea#e and o%era"*n&ea#e 'he %o*n" o. #a&e a%%&*a"*on ha# a u#"om*za$&e $u#*ne## *n"e&&*ene

%roram "ha" *m%rove# de*#*on ma7*n >ur"hermore e"So >*nan*a& Su*"e

mAoun" he&%# "o ma*n"a*n re&a"*on#h*% /*"h "he u#"omer# and hene y*e&d#

u#"omer &oya&"y ,"# #mar" da#h$oard a&&o/# "he u#"omer# "o v*e/ "he*r on"ra"

de"a* and %aymen" u%da"e# !ha" and ema*& "oo he&% "he u#"omer "o

ommun*a"e d*re"&y /*"h "he dea&er ne"/or7 and "he*r quer*e# are an#/ered *n a

"*me&y manner 'he ommun*a"*on a% $e"/een "he u#"omer# and e"So& *#

redued and "h*# $oo#"# u#"omer &oya&"y e"So& "hem#e&ve# u#e "he*r o/n

%rodu"# "o .a*&*"a"e "he /or7*n

Manaer# a" e"So& need "o "a7e $o"h day "o day and mon"h&y de*#*on# andoa "o ah*eve "he #"ra"e* oa Some o. "he de*#*on# "hey need "o "a7e re&a"e

"o "he %roe" "hey are /or7*n on 'hey u#e #o."/are# &*7e A#ana "o mon*"or "he

da*&y oa and o$e"*ve# re&a"ed "o a %ar"*u&ar %roe" A#ana a&&o/# "he %roe"

manaemen" "o mon*"or "he amoun" o. /or7B"a#7# %er.ormed $y "he eeu"*ve#

'h*# ena$&e# "hem "o $o"h ra#% "he amoun" o. /or7 &e." and #ee *. "he*r em%&oyee#

are /or7*n .a*r&y or no" 'h*# ao he&%# "hem *n mana*n "he "eam #*ze de*d*n


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"he "o%* o. "he da*&y #rum and ao #ee d*eren" %a"h# "ha" "hey an "a7e /*"h a

%ar"*u&ar %roe"

S*m*&ar&y hav*n "he*r o/n #y#"em a&&o/# "hem "o %&an ou" ho/ "hey /*&&

#ha%e "he*r day "o day o$e"*ve# "o ah*eve "he < year&y %&an e"So& have "he*r

o/n ,' de%ar"men" /h*h *# re#%on#*$&e .or a&& "he ,' re&a"ed /or7 'he*r manaer#he&% o"her em%&oyee# *n u%da"*n re%&a*n and adv*#*n "hem on #o."/are# and

hard/are# ne #uh de*#*on# "hey "oo7 /a# "o de%&oy *n.orma"*on %ro"e"*on

#y#"em "o #a.euard "he*r da"a .rom $o"h ma&/are and o"her om%an*e# S*ne "hey

are a "ehno&oy #o&u"*on om%any "hey are 7een on #earh*n .or "he $e#" and

mo#" u%da"ed %rodu"# #o "o have a on#"an" om%e"*"*ve advan"ae *n "he mar7e"

ran*za"*on

,n.orma"*on #y#"em# and oran*za"*on# *nLuene one ano"her 'he

oran*za"*ona& a#%e" o. a de%&oyed *n.orma"*on #y#"em *nvo&ve# "he u#e o. "he*n.orma"*on #y#"em aro## oran*za"*ona& h*erarh*e# "o *nrea#e o&&a$ora"*on and

"o ma*m*ze manaer*a& eD*eny 'he de%&oymen" o. *n.orma"*on #y#"em# *n

e"So& ha# *nrea#ed manaer*a& eD*eny and ha# rea"ed a La" oran*za"*ona&

#"ru"ure *n /h*h "he &o/er &eve& em%&oyee# are em%o/ered 'h*# *# %o##*$&e due "o

*nrea#ed o&&a$ora"*on "oo a# /e&& a# o"her "oo oered $y "he >S mo$*&*"y #u*"e

"ha" ha# *nrea#ed "he d*#"r*$u"*on o. *n.orma"*on "o a&& oran*za"*on h*erarh*e# 'he

%o*n" o. #a&e a%%&*a"*on men"*oned ear&*er .or *n#"ane ha# $u*&" *n o&&a$ora"*on

"oo and 7ee%# a "ra7 o. "he "eam#

Ano"her "oo& 7no/n a# "he +e&d *nve#"*a"or d*#%&ay# %rore## #"a"*#"*# &a"e#"

no"*+a"*on# on a da#h$oard "ha" a&&o/# "he "eam# "o e" and rev*#e "he*r da*&y

oa and *" a&&o/# "he "o% &eve& manaer# "o 7ee% a "ra7 o. "he "eamG# urren"

%er.ormane Add*"*ona& .ea"ure# #uh a# S "ra7*n and eo-&oa"*on

.un"*ona&*"y he&% e"So& "o overome "he &*m*"a"*on# o. eora%h*a& &oa"*on and

%hy#*a& on+ura"*on o. e"/or7 and he&%# "hem "o 7ee% a "ra7 o. "he*r "eam#

Moreover o&&a$ora"*ve "oo #uh a# aud*o on.eren*n v*deo on.eren*n

*n#"an" me##a*n ha"# ema* >*&e #har*n even" #hedu&*n /or7 #hedu&*n

doumen" #har*n m*nd ma%%*n .ur"her $oo#" o&&a$ora"*on and rea"e a

deen"ra&*zed oran*za"*ona& #"ru"ure o%en u&"ure *n /h*h ma*mum ehane

o. *n.orma"*on *# done "o ma*m*ze *nnova"*on manaer*a& eD*eny %rodu"*v*"y

and %ro+"a$*&*"y

A# e%&a*ned $e.ore e"So& ha# de%&oyed #y#"em# /h*h %ro"e"# "he*r da"a

'h*# *# ru*a& .or "hem "o #urv*ve *n "he mar7e" 'hey have "o $o"h em%o/er "he*r

da"a /or7er# and #*en"*#"# "o "a7e de*#*on# on "he %roe"# "hey are /or7*n on

and ao %ro"e" "he #ame da"aB*n.orma"*on .rom ma&/are and o"her om%an*e#

'h*# *# on&y ah*eved $y "he ,' #o&u"*on# "ha" are em%&oyed 'h*# %u"# $o"h a


12/39

%re##ure on manaer# and "hey oran*za"*ona& h*erarh*a& #"ru"ure *n %&ae

e"So& ha# a*eved *n La""en*n "he*r h*erarhy and em%o/er*n "he*r em%&oyee#

'ehno&oy

'he "ehno&oy %ar" o. "he oran*za"*on "he u#e o. *n"e&&*en" arh*"e"ure#

om%u"er a*ded de#*n# u#"om*za$&e or om%&e $u" ea#y "o u#e #o."/are# "o

ma*m*ze o%era"*ona& ee&&ene "o o%"*m*ze %rodu"*v*"y e"So >S A#en"#

on"ra" manaemen" #y#"em *# a %o/er.u& "oo& .or mana*n and ma*n"a*n*n

de"a*&ed red*" on"ra"# "ha" #*m%&*+e# "he mo#" om%&e $u#*ne## o%era"*ona&

%roe##e# *n "he /or&d o/er "oo *n#*de "h*# a%%&*a"*on ao ma*n"a*n #eur*"y and

auray o. &ea#e and &oan %or".o&*o# /h*&e a&&o/*n "ran#a"*on# /*"h d*eren"

$u#*ne## %ar"ner# 'he om%u"a"*ona& a&or*"hm *n "he a%%&*a"*on a&&o/# an

un&*m*"ed #a&a$*&*"y "o aommoda"e $u#*ne## ro/"h a&&o/*n "he u#er "o a"er

/*"h "he $u#*ne## need# 'he d*aram

$e&o/ #ho/# e"So& a%%&*a"*on# .or d*eren"

om%onen"# o. *n.orma"*on #y#"em men"*oned a$ove

Figure A: e"So& Mo$*&*"y rodu"#

e"So& ha# de%&oyed

d*eren" #y#"em# *n %&ae ,n "he

#o."/are rea&m "hey have $o"h

Ma*n"o#h and F*ndo/# .or "he*r

#y#"em# and *" *# $eau#e "hey have

"o deve&o% a%%&*a"*on# on $o"h

andro*d and a%%&e %hone#


13/39

S*m*&ar&y "hey have var*ou# num$er o. #o."/are# "ha" "hey u#e *n $o"h manaemen"

and %rodu"*on ,n "he manaemen" #*de "hey have #o."/are ou%&ed /*"h hard/are

"ha" a&&o/ "hem "o #ave e&e"r**"y mon*"or em%&oyee# and ao "a7e de*#*on#

re&a"ed "o any oa& or o$e"*ve And on "he o%%o#*"e #*de "hey have var*ou#

%o/er.u& hard/are &oaded #y#"em# "o he&% run heavy and re#oure on#um*n

#o."/are# .or deve&o%men" 'he#e #o."/are# *n&ude a# $a#* #o."/are# a# Su$&*me 'e"# "o hav*n In*"y "o /or7 on %roe"# need*n C*r"ua& Rea&*"y 'o #u%%or" #uh

heavy #y#"em# "hey have d*eren" &a%"o%# and de#7"o%# "o /or7 on 'hey ao have

a da"a en"er "ha" #"ore# and d*#"r*$u"e# da"a 'h*# an $e ae##ed $y "he*r

om%u"er# 'hey have u% "o da"e *:# and *


14/39

%roured %rodu"# *# ma*n"a*ned $y e"So %ar"ner#h*% $y "he '!SG# &o*#"*a&doma*n

,n"erna& &o*#"*# *n&ude "ran#%or"a"*on o. em%&oyee# (&*v*n ou"#*de doma*no. ;ahore) "o and .rom "he oDe de&*very and rey&*n o. .ood "o #"a manaer#and "eam# "rave&&*n a$road v*a %&ane and &o*#"*# *nvo&v*n +e&d re#earh and

#urvey# o."en arr*ed ou" *n %roe"#

%era"*on#

e"So& *# o%era"*n *n d*eren" %ar"# o. "he /or&d ," ha# $a#e# *n Au#"ra&*a!h*na a7*#"an !a&*.orn*a (ISA) and Su##e (In*"ed *ndom) %rov*d*n A##e">*nane and ;ea#*n #o&u"*on# "o $* oran*za"*on# and om%an*e# #uh a# 5ar*$a# 5a"er and ,nve#"e >*nane e" e"So& dr*ve# #ue## $y %rov*d*n "her*h" #o&u"*on "o $u#*ne## %ro$&em# *n "he mo#" eD*en" o. /ay# r*orou#&y.o&&o/*n ru&e# and %roe##e# /h*h ha# earned "hem a #"ron %o#*"*on amon our&*en"#

%era"*on# "ran#.orm *n%u"# *n"o +n*#hed %rodu"# 'he *n%u"# aqu*red $ye#"o& are *n "he .orm o. ra/ da"a ra/ om%u"a"*ona& a&or*"hm# o. ho/ SA $a#ed#o&u"*on# ,' a%%&*a"*on# So."/are en"er%r*#e a%%&*a"*on# an $e $u*&" ," ha# a"eam o. #o."/are deve&o%er# and ,' #%e*a&*#"# "ha" .ou# on da"a m*ra"*on "oonver" ra/ da"a *n"o mean*n.u& *n.orma"*on "o $u*&d re&a"ed a%%&*a"*on# 'he%ha#e# o. da"a m*ra"*on are de#r*$ed a# .o&&o/#

1 a"a Ana&y#*#E

'h*# %ha#e #"ar"# /*"h "he de+n*n "he overa&& %roe" "he a%%&*a"*on "o $e

$u*&" 'he %roe" manaer "hen de*de# a "eam ded*a"ed "o "ha" overa&& %roe"

!&ear ommun*a"*on o. "he "eam# %r*or*"*e# re#%on#*$*&*"*e# %roe" r*"*a&*"y are&a*d ou" Auray v*#*$*&*"y on"ro& and #eur*"y *##ue# are $rouh" u% /*"h "he

*n*"*a& da"a o&&e"ed and "he#e onern# are hand&ed "o .ur"her "eam# #%e*a&*zed a"

eah "a#7# 'he &a#" %ar" *n "he da"a ana&y#*# %ha#e *# "o e" aqua*n"ed /*"h "he

da"a %&anned "o m*ra"e *" *# *m%or"an" "o e" #ome %*"ure o. "he ,' $a#ed #o&u"*on

"o $e deve&o%ed $y e""*n an *n.orma"*on o. "he qua&*"y and quan"*"y o. da"a

ree*ved 'he *dea& qua&*"y and quan"*"y o. da"a e"ra"ed var*e# .rom a%%&*a"*on "o

a%%&*a"*on *e deve&o%*n an on&*ne "ran#a"*on %roe##*n #y#"em on&*ne ana&y"*a&

%roe##*n #y#"em e"

2 a"a Ma%%*nE 'he ne" #"e% *# "o de*de /ha" da"a need# "o $e m*ra"ed "he#e da"a

e&emen"# are ma%%ed on"o "he +e&d# o. "he ne/ #y#"em "o $e *m%&emen"ed 'h*#

*nvo&ve# o*n "hrouh "he &*#" o. da"a e&emen"# .rom every da"a #oure and

de*d*n /he"her "o %&ae "he#e *n "he ne/ #y#"em or "o om%are "he#e +e&d# /*"h

"he ne/ #y#"em *m%&emen"ed ,. "he da"a e&emen"# .rom a da"a #oure #ur%a## "he

one# *n "he #y#"em "hen "he da"a *# ho#en "o $e m*ra"ed *n"o "he ne/ #y#"em


15/39

3 5u*&d %ha#eE

,n "h*# %ha#e a #"a*n da"a$a#e *# u#ed a# /h*h ver*+e# "he da"a ma%%*n

done and #u%%or"# "he &ean#*n and "ran#.orma"*on o. da"a done 'h*# #"ae a"#

a# a rea##urane "ha" "he da"a e"ra"ed *# ma%%ed #ue##.u&&y

4 Reon*&*a"*on ha#eE 'h*# %ha#e "a7e# a #u$#e" o. da"a and .u&& mon"h&y da"a e"ra"ed .rom &*en"#

"ha" "h*# %ha#e h*h&*h"# "o u#er# "he h*#"or*a& da"a or any da"a e&emen"# m*##*n

'ha" need "o $e m*ra"ed $u" /ere no" a%%aren" dur*n "he ana&y#*# #e##*on# a"a

ma%%*n doe# no" a&/ay# y*e&d "he orre" re#u&"# .or "he +r#" "*me and *" *# "hrouh

"h*# h*#"or*a& da"a o&&e"ed "ha" "he u#er# *den"*.y "ha" a %ar"*u&ar da"a e&emen"

/a# m*##*n .rom "he #y#"em "o $e *m%&emen"ed So "he #y#"em mode& need# "o

rev*#e e"So& .ou#e# on reah*n "h*# #"ae o. ne/ #o."/are a%%&*a"*on .a#" #o

"ha" *##ue# re&a"ed "o &*en" #%e*+ requ*remen"# an $e aommoda"ed *n a "*me&y

manner


16/39

S*ne "hey have an *n"erna"*ona& mar7e" $a#e e"So& an "are" more om%an*e#

&o$a&&y or *n a #%e*+ re*on

!om%an*e# u#*n "ehno&o*e# and &eay #o."/are rea"ed and %rov*ded $y

e"So& are o*n "o undero u%rade# a me"hod "o ma*n"a*n and enhane u#"omer

&oya&"y

Figure B: e"So&G# ne/ 5u#*ne## *%e&*ne

Serv*e

e"So& *# %rov*d*n #erv*e# *n "he .orm o. *"# %rodu"# >S A#en" and >S

Mo$*&*"y >S Mo$*&*"y #y#"em a*m# "o %rov*de a #*n&e re*ona& %&a".orm "ha"

*m%rove# $u#*ne## v*#*$*&*"y and a##*#"# /*"h #"ra"e* %&ann*n /*"h rea& "*me

*n.orma"*on on mo$*&e %hone# and "a$&e"# ," *# de#*ned "o #ave va&ua$&e "*me *n

ma7*n *m%or"an" de*#*on# a&&o/ o&&a$ora"*on amon %roe" "eam# and h*h

#a&a$*&*"y o. $u#*ne##e#

'he A#en" #o&u"*on oer# a #mar" u#er e%er*ene F*"h "hree h*h&y

dynam* and on+ura$&e /or7 en*ne# .or a%%&y*n ru&e# and he7%o*n"# a"

d*eren" &eve .or $e""er r*#7 manaemen" au"oma"e "a#7# "o #%eed o%era"*on# oreven re-en*neer $u#*ne## %roe##e# "o e%and "he*r $u#*ne## 'he#e /or7 en*ne#

#"ream&*ne and au"oma"e even "he mo#" om%&e $u#*ne## o%era"*on# #av*n "*me

re#oure# and de&*ver*n un%ara&&e&ed &eve o. a*&*"y on"ro& and %er.ormane .rom

a &oa& or &o$a& %er#%e"*ve


17/39


18/39

#"ron ne"/or7 o. u%%er &eve& #en*or manaemen" *# 7ey "o a mu&"*-.ae"ed

oran*za"*on &*7e e"So&

'he #en*or &eve& manaemen" *n&ude# "he .o&&o/*n %o#"#

- >ounder !ha*r and !h*e. Der

- >ounder *re"or Head o. &o$a& Sa&e# re#*den"- !ha*r o. om*nee !or%ora"e overnane !omm*""ee- ,nde%enden" *re"or O !ha*r o. Aud*" !omm*""ee- !ha*r o. !om%en#a"*on !omm*""ee

e"So& on#*#"# o. a om%rehen#*ve manaemen" "eam a# /e&& o#"# *n "he

manaemen" "eam *n&ude "he .o&&o/*nE

- !h*e. 8eu"*ve Der- Head o. &o$a& Sa&e#- re#*den" ;ea& and !or%ora"e Ma""er#- enera& !oun#e& and !or%ora"e Sere"ary- !h*e. >*nan*a& Der- rodu" Head A#en"- !h*e. %era"*n Der- rodu" Head A#en"- Head o. S"ra"ey- *re"or Au#"ra&*a- &o$a& roram *re"or- !h*e. %era"*n Der 8uro%e

>*ure 4 (A%%end*) e%&a*n# ho/ "he manaemen" "eam /or7# /*"h "he

%rodu" deve&o%men" "eam "o a##e## a #o."/are .or qua&*"y More %roe##e# &*7e

"he#e .o&&o/ "o en#ure "he 100 #a"*#.a"*on ra"e &a*med $y e"So& and *n due "o a

.orma&*zed h*erarhy "he oran*za"*on *# a$&e "o %er.orm and %rov*de ee&&en"re#u&"# a# #ho/n $y "he*r &*en" $a#e and mu&"*%&e "e#"*mon*a ava*&a$&e on "he*r

/e$#*"e

Human Re#oure#

e"So& ha# a #"ron Human Re#oure# (HR) de%ar"men" "ha" %er.orm# #evera&

.un"*on# un&*7e mo#" om%an*e# *n a7*#"an >*r#" "he om%any ondu"# na"*on-

/*de reru*"men" dr*ve# .or #e&e"*on o. om%e"en" and*da"e# "o #"ar" "he*r

%ro.e##*ona& areer# a" e"So& HR *# re#%on#*$&e .or ho&d*n *n.orma"*on #e##*on# *n

d*eren" edua"*ona& *n#"*"u"e# /here "hey %rov*de re&evan" de"a*& reard*n "heom%any /ha" *" #"r*ve# .or and a$ou" "he h*r*n %roe## 'he ,' !om%any ha# a

d*ver#e #e" o. de%ar"men"# .rom ,' "o mar7e"*n and "ehn*a& #u%%or"= hene o%en

"o and*da"e# o. d*eren" +e&d# ,n"erv*e/# o. "he#e and*da"e# and radua"e# are

"a7en $y e"So& re%re#en"a"*ve# #e&e"ed $y "he HR de%ar"men"


19/39

'he HR de%ar"men" o. e"So& ao hand&e# eRMS (em%&oyee Re#%on#e

Manaemen" Sy#"em) "ha" *nvo&ve# *n#er"*on o. em%&oyee de"a* and #"a"u#

re*m$ur#emen" hand&*n &eave ema* .o&&o/ u%# %er.ormane a%%ra*#a

e"en#*on# *##ue &e""er# a# /e&& a# mana*n "he em%&oyee#G %ro+&e da"a$a#e .or

/h*h e"So& rea"ed a da#h$oard .or onven*ene

'a&en" manaemen" %er.ormane manaemen" and annua& aud*"# o. e"So&G#

em%&oyee# are arr*ed ou" $y "he HR de%ar"men" *n oord*na"*on /*"h "he

adm*n*#"ra"*on manaemen" Any manaemen" onern# and r*evane# are

hand&ed $y "he Human Re#oure de%ar"men" and "o "a7&e #uh *##ue# "he

men"*oned de%ar"men" arr*e# ou" oun#e&&*n #e##*on# .or *"# em%&oyee#

'ehno&oy

e"So& *# mar7e"*n *"# ne" enera"*on #o&u"*on name&yE >S A#en" and >S

Mo$*&*"y "o *"# &*en"# 'he#e are &a"e#" "ehno&o*e# "ha" are #e" "o "a7e over *"#&eay #o&u"*on# and #e" a $enhmar7 *n "he +e&d o. +nane and &ea#*n #o&u"*on#

'he oran*za"*on ha# %ar"nered /*"h /e&& over 200 om%an*e# and %rov*ded

#a"*#.y*n %rodu"# due "o /h*h "hey reahed S8, !MM, Ma"ur*"y ;eve& S A#en" om%r*#e# o. "hree #e%ara"e a%%&*a"*on# "o hoo#e .rom name&y

;oan r**na"*on Sy#"em (;S) !on"ra" Manaemen" Sy#"em (!MS) and Fho&eSa&e

>*nane Sy#"em (F>S) de#*ned "o "are" "hree d*eren"# #emen"# A&& %rov*de

en"er%r*#e &eve& #eur*"y *n.orma"*onB*n"e&&*ene .u#*on "o *ve "he r*h" da"a a" "he

r*h" "*me and $u#*ne## a*&*"y "o #"ay ahead o. "he om%e"*"*on 'he $a7end

.ea"ure# *n&ude 5u#*ne## Ru&e 8n*ne "o he&% au"oma"e $u#*ne## de*#*on#

5u#*ne## roe## e#*ner "ha" he&%# manae "he dynam* Lo/ o. "he en"*re

on"ra" +nan*a& $u#*ne## &*.ey&e and ynam* >&o/ Manaer a##*#"# *n a%"ur*n

mana*n and d*#"r*$u"*on o. *n.orma"*on "a#7# and reque#"#

>S mo$*&*"y *# ao amon e"So&G# ne/ "ehno&oy %rov*d*n #erv*e# #uh

a# >*e&d ,nve#"*a"or mAoun" and o*n" o. Sa&e A&& "he#e have #evera& .ea"ure#

#uh a# a #mar" da#h$oard .or ea#y nav*a"*on %*"ure ver*+a"*on .or *m%roved

#eur*"y /hen ae##*n #en#*"*ve da"a eo "ra7*n .or onven*en" *nven"ory

manaemen" and "a#7 manaemen" "o hand&e &o*#"*# and a&&o/ o&&a$ora"*on

/*"h*n "a#7 .ore#

e"So&G# ma*n %ur%o#e *# "o %rov*de au"oma"ed #y#"em# and #o&u"*on# "o

>*nane and ;ea#*n om%an*e# "o enhane "he*r %er.ormane and %rodu"*v*"y he&%

*n *m%rov*n de*#*on ma7*n a" "he r*h" "*me 'he ,' !om%any ha# $een a$&e "o

%rov*de "ha" /*"h "he a$ove men"*oned u""*n ede "ehno&oy. >S A#en"

$rea7do/n *# #ho/n *n >*ure < (A%%end*)


20/39

rouremen"

S*ne e"So& *# a #o."/are deve&o%men" om%any *" doe# no" %roure

ma"er*a *n "he "rad*"*ona& #en#e A &are deree o. *"# %rouremen" *# *n.orma"*onem%&oyee# and manaer# #*ne "he $u#*ne## mode& *# no" a $r*7 and mor"ar one

5u" e"So& ho/ever doe# %roure a &are amoun" o. om%u"*n nee##*"*e# *n&ud*n

#y#"em# %o*n" o. #a&e# "erm*na handhe&d dev*e# e" >S A#en" and Mo$*&*"y

ome /*"h hard/are om%onen"# "ha" e"So& %rov*de#

Mo#" o. "he#e #y#"em# ome .rom /arehou#e# and d*re" #u%%&*er#

*n"erna"*ona&&y A&on /*"h "h*# e"So& %roure# *"em# needed .or *"# day "o day

/or7*n# /h*h /or7 *nd*re"&y *n va&ue add*"*on o. e*#"*n %rodu"#

'hrouh e%an#*on "o oun"r*e# &*7e ISA and Au#"ra&*a a &are deree o. %rouremen" ha%%en# "o #e" u% oDe# and #y#"em# a$road 'he#e ao on"r*$u"e

"o *nd*re"&y *nrea#*n va&ue "o e*#"*n %rodu"# and he&% rea"e ne/ %rodu"#5u"

"he maor %ar" o. e"So&G# va&ue ha*n rema*n# *n.orma"*on and 7no/&ede 'he

ore om%onen" a" "he hear" o. e"So& /ou&d a&/ay# $e #7*&&ed %rorammer#

eD*en" manaer# and e%er*ened #en*or manaemen"

5u#*ne## roe## /or7Lo/

n&*ne !on"ra" &aemen"

'he on&*ne on"ra" manaemen" %&aemen" $e*n# /hen "he u#er# *n*"*a"e

on"ra"# and "he aoun"*n and +nane de%ar"men" %roe## "ha" reque#" /*"h "he

he&% o. au"hor*n d*eren" /ord %roe##*n "oo and %rev*ou# red&*ned "erm# *n

d*eren" on"ra"# are om%ared "o no"e %o"en"*a& d*#re%an*e# *n "he on"ra" any

+nan*a& d*#re%any add*"*ona& o#"# a##o*a"ed /*"h "he on"ra" %&aemen" ne

e"en#*ve neo"*a"*on *# done a%%rova& "o .orm "he on"ra" *# ran"ed 'he

manu.a"ur*n and %rodu"*on de%ar"men" manae# "he o$&*a"*on# $ounded $y "he

on"ra" and en#ure# "ha" er"a*n r*h"# are ran"ed and de&*vera$&e# are me" *n "hea&&o""ed "*me .rame 'he manu.a"ur*n and %rodu"*on de%ar"men" ao over#ee

"he %o"en"*a& on"ra" rene/a& %roe## ,. a %ar"*u&ar on"ra" ha# $een $ene+*a&

.or e"So& "he manu.a"ur*n and %rodu"*on de%ar"men" oord*na"e# /*"h "he

aoun"*n de%ar"men" and a."er "he a%%rova& *# ran"ed *" rene/# "ho#e on"ra"#

"ha" have $een $ene+*a& .or e"So& 'he Human Re#oure# de%ar"men" arr*e# ou"

a rane o. a va&ua$&e aud*" and re%or"*n "oo #uh a# on"ra" om%&*ane a&er"#

aud*" "ra7*n a" +e&d &eve& and on-demand re%or" enera"*on and amend# a&&


21/39


22/39

er.ormane "he ,S

e"So& a# an oran*za"*on dea&*n /*"h "ehno&o*a& #o&u"*on# *n >*nane and

;ea#*n ha# "o u"*&*ze ,n.orma"*on Sy#"em# "o mea#ure and ana&yze %er.ormane o.

*"# %rodu"# and arry ou" "ran#a"*on# "o #"ay ahead o. "he om%e"*"*on 'here are

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de#7"o%# &u#"er# &a%"o%# #"orae and ne"/or7*n dev*e#) #o."/are (M,S 'S

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$* name# &*7e '8S;A


23/39

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ne/ "ehno&oy and 7ee% "hem#e&ve# u%da"e

Seven ma*n om%onen"# ,' ,n.ra#"ru"ureG#


24/39

n our mee"*n /*"h "he *re"or o. "he ,n.orma"*on 'ehno&oy Mr A#*.

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o%era"*ona&*ze "he #y#"em and *"# %rodu"# u#er &o$a&&y

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u#ed *n "he ,' #%here o. e"So& Server mah*ne# e#7"o% mah*ne# ne"/or7

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"a7*n %&ae *n e"So&

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#uh a# %er.ormane "e#"*n or &oad "e#"*n "he om%any u#e# SA (S"orae Area

e"/or7)


25/39

e"/or7*nB"e&eommun*a"*on# %&a".orm#

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,n"erne" %&a".orm#

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#u%%or" *# needed .rom "*me "o "*me $u" *" de%end# u%on "he #*"ua"*on and need

e&&'M *# "he %rov*der o. hard/are /or7#"a"*on# and a."er #a&e #erv*e# .or

em%&oyee# o. e"So&

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/ou&d have ma#"ered "he*r ,' and ,S need# "o a &are e"en" Ho/ever no"h*n *#

%er.e" and "here *# a&/ay# room .or *m%rovemen"

!om%u"er hard/are %&a".orm# a" e"So& have a heavy &*en" #erver

arh*"e"ure 5eyond "he #"andard #e"u% o. &a%"o%# de#7"o%# /or7#"a"*on &u#"er#

rou"er# ae## %o*n"# and #/*"he# /e have a heavy re&*ane on CM (C*r"ua&

Mah*ne) arh*"e"ure e"So& ha# a en"ra&*zed hu$ o. om%u"*n %o/er *n "he .orm


26/39

o. &u#"er# "ha" have mu&"*%&e *n#"ane# o. o%era"*n #y#"em# runn*n 'h*# he&%# "he

+rm run more #"andard*zed and %o/er.u& "e#"# /*"h #"a"e o. "he ar" mah*nery

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deree o. en"ra&*zed #"ru"ure *. .a* /ou&d .a*& every"h*n around *" 'h*# $e*n

"he ma*n d*#advan"ae o. "he ma*n.rame mode& *n "he ear&y day# o. om%u"*n

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"he *ndu#"ry &eader *n &oud om%u"*n and %rov*de# %o/er.u& mah*ne# runn*n CM

.or very #ma&& o#"# A 32 ore 64 5 om%u"er /ou&d $e a .e/ do&&ar# an hour o/

our rea#on .or reommend*n AFS /ou&d $e "he #"a"e o. "he ar" da"a en"re

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o/n*n your o/n &are om%u"*n %o/er and /*&& $e more #eure "han mo#"

home$re/ed #o&u"*on# So /e reommend e"So& "o #h*." "o AFS &oud om%u"*n

#o&u"*on#

!om*n on "o a"a Manaemen" and S"orae e"So& u#e# AAS (a"a a# a

#erv*e) /h*h *# an o#hoo" o. "he SAAS (#o."/are a# a #erv*e) om%u"*n mode&

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AAS da"a *# #"ored *n a en"ra&*zed au"hor*"y and an $e ae##ed on&*ne "hrouh a

#erver ae##*n %ae A, a& are made "o "he #erver u#ua&&y on a %ay %er a&&

$a#*# and re#u&"# are d*#%&ayed "o your mah*ne *n a .orma" &*7e a ra%h or a #a""er

%&o" AAS *# ood a" 7ee%*n a$#"ra"*on o. da"a and u#er# %reven"*n "he da"a "o

$e m*#"rea"ed and #a.e .rom human error ," ao 7ee%# "he da"a #eure a# *" *#

on"a*ned *n "he en"ra& au"hor*"y Ho/ever ommon d*#advan"ae# o. AAS /ou&d

$e "he #ame a# "ha" o. any en"ra&*zed au"hor*"y A&"houh *" %rov*de# ae## "o da"a

every/here you anG" a"ua&&y ae## "he da"a or #ee *" *n *"# ra/ .orm ou an on&y

#ee *" *n reada$&e .orma" "hrouh A, a& &*m*"*n Le*$*&*"y Ao &*7e a$ove aen"ra&*zed au"hor*"y *# never #a.e .rom .a*&*n and #*ne *" *# remo"e "here /*&&

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&are&y ou"/e*h *"# on#

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!,S! %er.orm# .requen" u%da"e# and #eur*"y +e# "o ma7e #ure every"h*n /or7#

a# %&anned /*"h m*n*mum do/n"*me 'he ne"/or7*n o. e"So& *# "o% no"h and /e

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o%"*on# ma7*n #ure "ha" no &*n7 ever oe# do/n A&& *n a&& e"So& ha# *n"erne" and

ne"/or7*n hand&ed very eD*en"&y and have m*n*m*zed do/n#*de# "hrouh ood

ho*e# and %ro%er *nve#"men"

%era"*n Sy#"em# /*#e e"So& ha# #"u7 /*"h F*ndo/# on #erver and &*en"

#*de# /*"h m*nor "e#"*n ;*nu and In* "e#"*n Ho/ever d*#"r*$u"*on# o. ;*nu &*7e


27/39

I$un"u are no" "ha" unommon F*"h o%era"*n #y#"em# you anG" rea&&y o /ron

/*"h F*ndo/# A&"houh ;*nu and In* are on#*dered $e""er .or #eure #erver

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d*eren" van"ae %o*n" *# he&%.u& #o "hey an e*"her have e%er"# v*#*" d*eren"

$ranhe# #o "hey an he&% "hem e" an o%*n*on .rom a d*eren" an&e


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Re.erene#

● http://www.slideshare.net/NetSol_Technolgies/NetSol-investor-presentation-2013● Ir.NetSoltech.co/!inancials● http://www.o"ilit#.NetSoltech.co/$nav-pos● http://www.NetSoltech.co/prod%cts/$n!so"ilit#● http://ascent.NetSoltech.co/retail/$los● http://ascent.NetSoltech.co/● http://www.NetSoltech.co/prod%cts/$n!sascent ● http://www.NetSoltech.co/cons%ltanc#/$In!oration-sec%rit#

http://www.slideshare.net/NetSol_Technolgies/netsol-investor-presentation-2013http://www.mobility.netsoltech.com/#nav-poshttp://www.netsoltech.com/products/#nfsmobilityhttp://ascent.netsoltech.com/retail/#loshttp://ascent.netsoltech.com/http://www.netsoltech.com/products/#nfsascenthttp://www.netsoltech.com/consultancy/#Information-securityhttp://www.slideshare.net/NetSol_Technolgies/netsol-investor-presentation-2013http://www.mobility.netsoltech.com/#nav-poshttp://www.netsoltech.com/products/#nfsmobilityhttp://ascent.netsoltech.com/retail/#loshttp://ascent.netsoltech.com/http://www.netsoltech.com/products/#nfsascenthttp://www.netsoltech.com/consultancy/#Information-security


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● http://www.athee"NetSol.co/sol%tions/sartoci.ht● http://www.deterine.co/reso%rces/g%ide/contract-anageent-process$.&v_'('))*I+● http://career.NetSoltech.co/content.php,%lid1)0-NetSol-how-can-i-appl#-at-NetSol● https://www.google.co.p/search,onlinerecr%itent!lowchartt"ischigile&45v678r49

;2


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31/39

>*ure 3E

Figure 3: H*#"or*a& da"a .or e"So& 'ehno&o*e#


32/39

>*ure 4E

Figure 4: e"So& Manaemen" H*erarhy


33/39

>*ure S A#en" !om%onen" $rea7do/n

>*ure 6E


34/39

igure 8%


35/39

igure 9%

igure +%


36/39


37/39

Stoc iss%ed !or services

8air aret val%e o! warrants stoc and optionsgranted

?.2601+

?15816

?6065.6

?.112

Changes in operating assets and liabilities

=cco%nts receiva"le

=cco%nts receiva"le - related part#

Deven%es in eEcess o! "illing

Cther c%rrent assets

=cco%nts pa#a"le and accr%ed eEpenses+nearned reven%e

Net cash provided "# operating activities

111K)B*

L2K33K2M


38/39

Ga#ents on capital lease o"ligations and loans-net

Net cash provided "# !inancing activities

'!!ect o! eEchange rate changes

Net increaseLdecreaseM in cash and cashe%ivalents

Aash and cash e%ivalentsK "eginning o! the period

Aash and cash e%ivalentsK end o! period

L


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Net Gro!it/LlossM LB2M L2*(M -**.3;

Net argin -.); -0.3; -

Table 2: NFS Ascent vs NFS

final project report 1 9

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