fiori makers #11 - sap user experience community · head of sap design working across product...
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Fiori Makers #11Asset Data Systems (ADS)
Hitz Patel
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Hitz PatelHead of SAP Design
Working across product development, my key objectives are to define and communicate the user experience vision for new and existing products. My role is to collaborate with product management, visual designers and engineers, advocating the best design for our users.”
UI Smart Showroom
The Team
Enterprise Architect
FunctionalLead
Development Manager
Andrew Sepahpour
Patrick Roberts Yathish
Gundlupet
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Yorkshire Water in Brief
Supply 2.3 million households and
130,000 businesses
Employ over 3,000 people
Currently implementing the SAP
Refresh Programme
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The Challenge
How might we incentivise our contract partners to provide additional data for governance and environmental commitments?
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Design Thinking delivery model
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Sian
Yorkshire WaterCosting Team Lead
Jenny
Yorkshire WaterAsset Accountant
Liam
Partner User
Haneen
PartnerUser
Andrew
Yorkshire WaterSenior Project
Manager
Maria
Yorkshire WaterAsset Management
Eddie
Yorkshire WaterADS Developer
User Interviews
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8© 2017 Capgemini. All rights reserved.
Persona
This Process allowed us get a deeper understanding of a day in the life of a user and highlighted additional opportunities.
Journey Mapping
We created Personas for each user group recognised from the user interviews. This helped us to identify their behaviours, goals and pain points.
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Asset Accountant: How might we get a better understanding of the contract partners cumulative breakdown?
Cost & Modelling Team: How might we incentivise our contract partners to provide addition data for governance and environmental commitments?
Contract Partner: How might we provide accurate cost data to Yorkshire Water to allow payment of work?
Project Manager: How might we help our contract partners to complete the data capture in a timely manner?
User groups
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Capital projects
Treatment Tanks
Pumping Station
Pumps
Build, Refurbish, or Maintain:
Storage Tanks
Security Perimeter
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Creating Work Items for a Pump replacement
Contract Partner
WI 1 – Remove Bolts £
WI 2 – Install New Pump £
WI 3 – Replace Bolts
Indirect 1 – Commission Pump
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Final solution – ADS For Contract Partner
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Final solution - ADS For Contract Partner
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Final solution - ADS For Contract Partner
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Final solution - ADS For Contract Partner
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Final solution - ADS For Contract Partner
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Final solution - ADS For Contract Partner
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Final solution - ADS For Contract Partner
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Final solution - ADS For Contract Partner
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Final solution - ADS For Contract Partner
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Final solution - ADS For Contract Partner
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Final solution - ADS For Contract Partner
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Final solution - ADS For Contract Partner
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Final solution - ADS For Contract Partner
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Final solution - ADS For Contract Partner
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Final solution - ADS For Contract Partner
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Workflow
Sent for payment
£
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Workflow
Asset Accountant
Cost & Modelling TeamContract Partner
Project Manager
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Workflow – Contract Partner
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Workflow – Costing & Modelling team
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Workflow – Contract Partner
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Workflow – Contract Partner
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Style Guide
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Agile Sprint Development
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Complex Fiori App developed with Design Thinking and an Agile build approach
Thank you for your time