firm profile...2014/07/01 · • mclane stadium - baylor university • mumbai convention center...

Venue Solutions Group is dedicated to continually improving facility performance through direct experience, benchmarking and the use of industry “BEST PRACTICES.” We take pride in being recognized as industry leaders in the programming, planning, preparation and performance of public assembly facilities worldwide.

7105 Peach Court, Suite 108, Brentwood, Tennessee 37027venuesolutionsgroup.com

Firm Profile

[email protected] (816) [email protected] (615) [email protected] (615) 481-6974

venuesolutionsgroup.com

SUMMARY OF SERVICES

Pre- and Grand Opening ConsultationFacility Condition Analysis

Guest Experience BenchmarkingOperational Design

Operational ConsultingDirect Project Consulting

Safety, Security and Emergency PlanningCrowd Management

TrainingExecutive Search and Staffing

LEED Existing Building: Operations and Maintenance


Opening a new facility can be many times more difficult than operating one, and having or acquiring the knowledge to accomplish that goal is critical. Our office is comprised of individuals who, in addition to having assisted other venues, have themselves been a part of grand opening management teams. The preopening work has included the preparation of preopening budgets and checklists, FF&E review, organizing storage spaces, writing procedures and protocols, coordinating efforts of 3rd party vendors, placing events staff, and preparing and training staff of emergency plans.

• VenueProductionGuide• AssetManagementProgram• LifeSafetyPlan• PerimeterSecurityReview• VerticalTransportationProcedures• WarrantyReviewandCommentary• EmergencyEvacuationTraining• EmergencyOperationsPlan• NBASecurityDesignandOperational Compliance• VendorSelection• LEEDNewConstructionCompliance• OrganizationalChartandJobDescriptions• AssistinRFPDevelopment• ManagerSolicitationandSelection• TransitionfromConstruction

Pre and Grand Opening Consultation

PRE AND GRAND OPENING EXPERIENCE• AmwayCenter• BankAtlanticCenter• BaylorUniversity• BridgestoneArena• Carter-FinleyStadium• CenturyLinkCenter• CovaleskiStadium• EmeratesStadium• FordCenterEvansville• GilletteStadium• HeinzField• MillenniumYouthEntertainmentComplex• CitiField• NewYankeeStadium• PETCOPark• PrudentialArena• PyramidArena• SilverstonRaceTrack• BuschStadium• TCFBankStadium• TexasA&MKyleField• ThePoint-Dublin,Ireland• UniversityofArkansas• UniversityofNebraska,Omaha• SunDome/UniversityofSouthFlorida


The purpose of a facility condition analysis is to establish and evaluate the facility’s current physical condition and provide a benchmark for evaluating the facility in the future.

MAJOR AREASArchitecture: Conditionofinteriorandexteriorcomponents,functionofplan,equipment,lightingADA/Building and Life Safety Codes: CompliancewithcurrentADAstandardsandcoderequirementsMajor Systems: Mechanical,electrical,plumbing,waterqualityStructure: Structure,blast/security,fireengineering,roofEntertainment and Electronic Systems: Video,sound,scoring,interactivedisplays,security,telephone,data,andpointofsaleSecurity Electronic Systems:SecurityandaccesscontrolFood Service and Retail: Concessions;vending;quickservicestands;suite,clubandpremiumservices;inseatservice;cateringandfixed/portablemerchandiseoperationsOperations: Maintenance,crowdmanagement,foodandretailservices,assetmanagement

• AmericanAirlinesArena(MiamiHeat)• AmwayArena(OrlandoMagic)• ArcoArena(SacramentoKings)• AssemblyHall&MemorialStadium(Indiana

University)• AT&TCenter(SanAntonioSpurs)• AutryCourt(RiceUniversity)• Cajundome(UniversityofLouisianaatLafayette)• ChaseField(ArizonaDiamondbacks)• CityofPalmSprings,California(MultipleFacilities)• CohenStadium• CoveleskiStadium(SouthBendSilverHawks)• DunnTirePark(BuffaloBisons)• EasternStatesExhibitionColiseum• EverBankField(JacksonvilleJaguars)• FirstEnergyStadium(ClevelandBrowns)• FordField(DetroitLions)• GiantCenter(HersheyBears)• HartfordCivicCenter(HartfordWolfPack)• HeinzField(PittsburghSteelers)

• KeenelandRacecourse• LloydNobleCenter(Univ.ofOklahoma)• M&TBankStadium(BaltimoreRavens)• NorickColiseum(OklahomaStateFair)• OklahomaStateFair(ParkGrandstands)• OrioleParkatCamdenYards(BaltmoreOrioles)• PauleyPavilion(UCLA)• PNCArena2006&2011(CarolinaHurricanes)• QuickenLoansArena(ClevelandCavaliers)• RalphWilsonStadium(BuffaloBills)• RoseGardenArena(PortlandTrailblazers)• RosenblattStadium(NCAACollegeWorldSeries)• SamBoydStadiumandTheThomasandMack

Center(UNLV)• SunDome(UniversityofSouthFlorida)• TennesseeStateFairgrounds• TsongasArena• UniversityofArkansas(MultipleFacilities)• UniversityofDelaware(MultipleFacilities)

Facility Condition Analysis

FACILITY ANALYSIS EXPERIENCE


•BasedonathoroughFacilityConditionAnalysis,aCapitalExpenseMatrixisdevelopedthatwillaidthevenueincapitalplanningforanextendedperiodandassisttheownerand/oroperatorinbudgetingandmakingcapitalimprovementdecisions

•TheCapExincludesanalyzingtheoperationsofsimilarfacilitiesandcomparetoestablishedindustry“bestpractices”

•Reviewestimatedcostsandtimelinesforreplacementand/orrepairofthefollowingitems:roof,exteriorcaulking,exteriordoors,exteriorpainting,glazingandcurtainwall,interiorfinishes,scoreboardandribbonboards,suiteandclubfurnishings,concreterepairandreplacements,suiteandclubseats,bowlseats,mechanicalsystems,electricalsystems,plumbingsystems,audio,visualanddatasystems,telephonesystems,bowlsoundsystems,verticaltransportation,overheaddoors,andexteriorlighting.

Capital Expense ModelingFacility Condition Analysis (continued)


Guest Experience Benchmarking is focused on confidentiality and presenting an accurate assessment of the overall guest experience. The information gained helps management better understand the facility’s strengths and potential areas of improvement.

•Evaluatetheoverallguestexperiencefromarrivalthroughdeparture•Observe,evaluateandbenchmarktheguestexperienceinthefacilityanditsoperationvisibletothepublicongamedayincludingparking,guestservices,stadiumentryandcirculation,generalsecurity,facilitycleanliness,concessions(observations),overallconditionofthefacility,personalinteraction

•Providerecommendationsconsistentwithindustry“bestpractices”

• ArizonaDiamondbacks• AtlantaBraves• Auburn(University)Arena• BaltimoreOrioles• BostonRedSox• Breeders’Cup• BuffaloBills• BurtonComplex• CincinnatiReds• ChesapeakeEnergyArena• ClevelandBrowns• ClevelandIndians• CreditUnionCentre• CoxConventionCenter• GoldenStateWarriors• HoustonAstros• HoustonTexans• INTRUSTBankArena• Jordan-HareStadium,AuburnUniversity• KeenelandRacecourse• KeyArena• KFCYum!Center• LambeauField• LosAngelesDodgers• MiamiDolphins• MilwaukeeBrewers• MinnesotaTwins

• NashvillePredators• NewYorkGiants• NewYorkJets• NewYorkMets• NorthCarolinaStateUniversity• OaklandRaiders• PhiladelphiaPhillies• PittsburghSteelers• PittsburghPirates• SanDiegoPadres• SanFranciscoGiants• St.LouisCardinals• SuperBowlsXLI&XLII• TampaBayRays• TexasRangers• TexasTechUniversity• TorontoBlueJays• TysonEventsCenter• UniversityofDelaware

• UniversityofMissouri• UniversityofNevada-Reno• UniversityofOklahoma(multiplefacilities)• UniversityofSouthFlorida• VerizonArena• WashingtonNationals• 2007MLSAll-StarGame• 2011MLSAll-StarGame

Guest Experience Benchmarking

BENCHMARKING EXPERIENCE


• Program• Designreview(eachstage)• Sustainablematerials•Wastestream• Employeemovement• Eventproduction• Renovation/expansion• Postoccupancyreview

OPERATIONAL CONSULTING EXPERIENCE• AmwayCenter,OrlandoMagic• BankersLifeFieldhouse,IndianaPacers• BerryCenter,Cypress-FairbanksIndependent• SchoolDistrict,Cypress,Texas• CavaliersHoldings,ClevelandCavaliers• CityofEvansville• CityofOrlando• CobbCountyCivicCenter• ComcastArenaatEverett• ConnecticutTennisCenter• CumberlandCountyCivicCenter• FloridaCitrusSports/CitrusBowl• FordField,DetroitLions• FoxTheatreAtlanta• GreaterTacomaConvention&TradeCenter,• Tacoma,Washington• HarborsideEventCenter• IndianaStateFairgrounds• INTRUSTBankArena• IowaEventsCenter• KeenelandRacecourse• KyleFieldRenovation,TexasA&MUniversity• LosAngelesDodgers• LouisvilleArenaAuthority/KFCYum!Center• McLaneStadium-BaylorUniversity• MumbaiConventionCenter• NorthlandsComplex• OrlandoMagic• PETCOPark,SanDiegoPadres• QuickenLoansArena• ReliantPark• TexasA&MUniveristy,KyleFieldRenovation• TCFBankStadium,UniversityofMinnesota• TimeWarnerCableArena• UniversityofCalifornia,Berkeley• UniversityofIllinois-Chicago/TheForum• UniversityofNebraska-Omaha/NewArena• YaleBowl/YaleUniversity

• Developandcoordinatescopeofworkwithclients

• Establishandcommunicatescopewithsubcontractors

• Managesubcontractordelivery• Coordinatemultipleareasintosingle

deliverable• Supportclientthroughthedeliveryand

presentationphases• Providedirectinputbasedonexperience,

bodyofworkand“bestpractices”

Operational Design

• RFPManagement -FoodandBeverage/Catering -Contractmanagement -Furniture,Fixtures&Equipment• TicketingTrafficandParking• Ticketing• Security(accessand24/7)• Guestservices• Premiumservices• Operatingcostevaluation• Grandopeningconsulting

Operational Consulting

Direct Project Consulting


RELEVANT PROJECT EXPERIENCE• AmwayCenter-Surveillance,AccessControlBiometrics• AngelStadium-PerimeterSecurityAssessment• BankersLifeFieldhouse-SecurityReview• BeaverStadiumatPennStateUniversity-StudentIngress• ExpositionParkLightRailStationsEventManagementPlan• IndianaPacers/BankersLifeFieldhouse• IndianaStateFairgrounds• NBASafetyActReview• NHLSafetyandSecurityReview• QuickenLoansArenaCourtSecurity• Walmart-CrowdManagement• YaleBowl-YaleUniversity

Managing Risk Through Operating “Best Practices”•Identifyoperatingexposure•Costbenefitanalysis•Decision-makingmethods•Improvingresultsthroughcommunication•Determineacceptablelevelsofprotection•Transferriskstothirdparties

Safety, Security and Emergency Planning•Planningformajoremergenciesthatmayoccurinpublicassemblyfacilities

•Integrationoflawenforcement,emergencypreparedness,fire,rescue,medicalandexternalresourcesintoacoordinated,communicatedandresponsiveplan

Crowd Management•Createoptimumstaffingoutlinesforeventsandfacilities•Recommendappropriatehardwareandprocedures

RELEVANT PROJECT EXPERIENCE• ClevelandCavaliers• ClevelandBrowns• DetroitLions• PittsburghPirates• PittsburghSteelers• ReliantPark• UniversityofNevada• Walmart


TRAINING EXPERIENCE• DodgerStadium/LosAngelesDodgers• EverBankField/JacksonvilleJaguars• FirstEnergyStadium/ClevelandBrowns• FordField/DetroitLions• HeinzField/PittsburghSteelers• QuickenLoansArena/ClevelandCavaliers• ReliantPark/HoustonTexans

Training Customer service in many ways defines the acceptance, reputation and success of venues and their teams and clients Training of employees for front-end and direct engagement with customers is an integral part of any organization’s business practice. Venue Solutions Group offers a tailored approach to ensuring your front line staff and their supervisors are proficient in furthering the mission, vision and values of the organization. With a blend of humor and our own, personal venue experience, our training team will motivate and engage your staff to perform at a high level.


EXPERIENCE• BaylorUniversity,GeneralManagerforMcLaneStadium(Waco,TX)• UniversityofCalifornia-Berkeley,SeniorFacilitiesPositionWithinAthletics• UniversityofNebraska-Omaha,GeneralManagerofNewArena• QuickenLoansArena,DirectorofSecurity(Cleveland,OH)• BerryCenter,GeneralManager(Cypress,TX)

Executive Search and StaffingFilling a senior level position in a public assembly facility is not accomplished by simply placing an ad and conducting interviews. A venue must cast as wide a net as possible, including reaching out to potential candidates that may not even be interested, at least initially. And once applications start arriving, the time consuming part of the effort begins. As former facility managers who are always abreast of activities in our industry, we have the ability to not only identify suitable candidates for any venue position, but we can also vet candidates that reach the venue directly. Our network of peers and colleagues in unmatched, and we can gain information that is not available in a resume, application, or from a reference. Information that may determine whether or not a venue makes an offer.


LEED Existing Building: Operations & MaintenanceA sustainable building is one that maximizes operational efficiencies and at the same time reduces its environmental impact on the surrounding environment. The LEED EB: O&M program provides a path for facility owners and operators to reduce operating costs while at the same time providing a healthy, productive work environment for employees.

LEED EB: O&M certification is based on actual building performance and not design intent as is the case with LEED New Construction certification. The certification process identifies the “performance period” where performance is measured and benchmarked against the credits and requirements of LEED EB: O&M.

LEED EB: O&M measures exterior maintenance programs, water and energy efficiency, use of environmentally friendly products, indoor environmental quality and effectiveness of recycling programs.

The certification process requires that the applicant achieve 40 out of a possible 110 credits and meet all the prerequisites outlines in the LEED EB: O&M guidelines. The following thresholds for certification are required to achieve the four different levels of LEED EB: O&M:

Certified 40-49 pointsSilver 50-59 pointsGold 60-79 pointsPlatinum 80 points and above

LEED EB:O&M FACILITATION EXPERIENCE• AT&TCenter(SanAntonio,TX)• NewYankeeStadium(NewYork,NY)• QuickenLoansArena(Cleveland,OH)

firm profile...2014/07/01 · • mclane stadium - baylor university • mumbai convention center...

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