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without prior written permission from Information Services Group, Inc.

Firm Presentation

2ISG Confidential. © 2020 Information Services Group, Inc. All Rights Reserved.

ISG: Who We Are

Founded in 2006. Nasdaq: III

A leading global technology research and advisory firm

Experts in bottom-line, operational improvement and performance

Focus on big areas of spend and transformation: technology, people, processes

IT; Cloud/Digital/Automation; Network; Business–HR, BPO, Engineering

Proprietary, industry-leading database that underpins all our work


NetworkServices

RoboticProcess

Automation

Sourcing Data &

Advisory Services

OrgChange

Management

DigitalPlatforms &

Solutions

Events

MarketResearch &

Analysis

Managed Services

OperationalBenchmarking

PublicSector

Services

VendorBenchmarking

SatisfactionBenchmarking

HR Technologies

Your CustomSolution

ProviderServices

EngineeringAdvisoryServices

BusinessAdvisoryServices

SoftwareAdvisoryServices

The Industry Pioneer. Still Leading the Way.

Your ROI

For Every Advisory

Dollar Spent*

Comprehensive

Sourcing Data

Sourcing Data

Transaction Value

1989

170KRECORDS

45KENTERPRISES

Our Clients

Recommend Us95%OF CLIENTS

$20 TO$40USD

*Savings determination based on average client transaction experience with market price savings for all transactions worldwide in the last several years. Individual client ROI will vary based on client objectives and numerous other factors.

BILLION

465$

Global Reach. Global Support.

700Clients Served Annually

40+Countries Served

1,300+Professionals


ISG By the Numbers

50%Share of ClientEngagements

with DigitalComponent

We’ve savedour clients over

6,250,000hours of

manual labor

40%of revenue

associated w/Digital Products

85%of our clients are

repeat clients175+Automation

Clientsserved in the last

five years with rapid growth

Served over

500clients with Digital

transformationprojects

Helped over

250clients adopt

Public cloudsolutions

Savings determination is based on average client transaction experience with market price savings for all transactions worldwide in the last several years. Individual client ROI will vary based on client objectives and numerous other factors.


Capability Timeline

Data and Analytics

US Public Sector2011

EMEA Public Sector

Satisfaction Benchmarking

2014

Research2015

Research

RPA, Network Advisory

Organizational Change

Management

2016

2007 Sourcing Solutions

2006 ISG is founded


ISG Index™

ISG Insights™

ISG Momentum®

ISG Provider Lens™

ISG Performex™

ISG on Demand

ISG Custom Research

Subscription-based market and technology insights

Services targeted to:Enterprise Clients, Service and Technology Providers


Advice and support for achieving operational excellence

Data & Analytics; Benchmark Capabilities

Strategy & Operations

Organizational Change Management (OCM)

Sourcing Advisory

Network Advisory Services

Enterprise Software Platforms; License Negotiations

Enterprise Print Services

Cloud/Digital Services

Robotic Process Automation (RPA)


Managing $50 billion of supplier contracts

Manage supplier contracts for enterprise clients

Financial, quality, performance metrics

Managing 700+ enterprise contracts with more than

175 unique providers, including IBM, HPE, HCL, CZT,

ATT, BT and others

Software enabled: ISG GovernX™, ServiceNow,

Watson, Holmes

Multiyear contracts; 300 professionals primarily

in ISG India-Bangalore


Producer of Must-Attend Industry Conferences

ISG Sourcing Industry Conferences – US, EMEA, India

ISG Executive Provider Summit

ISG Digital Business Summit series

ISG Automation Summit

ISG Future Workplace Summit

ISG Paragon Awards™


Business Decision Cycle

KNOW ASSESS DESIGN EXECUTE OPERATE

1 2 3 4 5

We’re with you every step of the way.


ISG Client Solutions & Core Industries

AutomotiveAerospace & Defense

BankingChemicals

Consumer Goods

Energy & UtilitiesFinancial Services

GovernmentHealth Care

InsuranceLife Sciences

ManufacturingMedia & Entertainment

Metals & Mining

Pharma/Biotech/Medical Devices

Private Equity & M&APublic Sector & Education

Retail

Technology & Service Providers

Telecommunications Transportation & Logistics

Travel & Hospitality

Our Core Services

Our Expertise

Research & Events

Data & Analytics

Digital Strategy & Solutions

Sourcing Solutions

Managed Services

Our Core Industries

Cloud/IT Modernization

CyberSecurity

Future Workplace

NextGen Apps

Network & Software Advisory

Technology

Automation

Blockchain

Digital Strategy & Transformation

Enterprise Agility

IoT/Engineering Services

Platforms

Digital

Benchmarking

Contact Center

Finance & Accounting

Human Resources

Facilities

Procurement

Business

Strategy

Target Operating Model

Renewal Renegotiation

Transaction

Transition

Governance

Sourcing

Market Data & Benchmarking

Client Acquisition & Retention

Content Marketing

Pursuit Win Strategy

Providers


Creating Communities

Specialty Knowledge-based

Regional

Global

Global 2000 Corporations &Government Organizations Service and Technology Providers

Founding and LeadingUnbiased Advisor


Seven Out of Ten Companies Choose ISGISG serves more than 70 of the top 100 firms in the world:

Over 60% of all advised sourcing contracts in the world awarded from buy-side clients are served by ISG1

¹Estimated based on total contract value of

$25M + during the period 2014–2019

16 of the Top 25 Insurance Companies Globally17 of the Top 20 Insurance Companies in EMEA

20 of the Top 30 Telecom Companies Globally

23 of the Top 25 Global Pharmaceutical Companies14 of the Top 15 US-based Healthcare Providers

9 of the Top 10 Public Utilities in the US11 of the Top 15 Oil and Gas Firms in the US and Canada8 of the Top 10 Chemical Companies Globally

23 of the Top 25 CPG Firms Globally

21 of the Top 25 Software and Services Companies Globally

31 of the Top 50 Global Major Banks19 of the Top 25 Major Banks in the Americas18 of Top 25 Banks in EMEA

12 of the Top 14 Global Auto Manufacturers


Marketing Partners

Technology Partners

ISG Partnership Ecosystem

Strategic Partners


Why Select ISG?

Thank you

isg-one.com

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and

advisory firm. A trusted business partner to more than 700 clients, including more than 70

of the top 100 enterprises in the world, ISG is committed to helping corporations, public

sector organizations, and service and technology providers achieve operational excellence

and faster growth. The firm specializes in digital transformation services, including

automation, cloud and data analytics; sourcing advisory; managed governance and risk

services; network carrier services; strategy and operations design; change management;

market intelligence and technology research and analysis. Founded in 2006, and based in

Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in

more than 20 countries—a global team known for its innovative thinking, market influence,

deep industry and technology expertise, and world-class research and analytical

capabilities based on the industry’s most comprehensive marketplace data.

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