five innovations to supercharge the branch experience & better connect with members

© 2015 Jack Henry & Associates, Inc.®

5 INNOVATIONS TO SUPERCHARGE THE BRANCH EXPERIENCE AND BETTER CONNECT WITH MEMBERS

+2 MORE!


JOHN W. SMITH CEO

DBSI & CFM

NATHAN MOORE Strategy and Innovation

CFM

PRESENTED BY


WARNING! This slideshow is an abbreviated version of the innovations presented at the 2015 SEC. If any of the following problems presented here sound familiar, you may be suffering from a serious condition known as Bad Branch.

Find more about the symptoms and cure in this 90-second infomercial: http://to.dbsi-inc.com/badbranch

http://info.dbsi-inc.com/bad-branch-ic-giveaway


How to better connect your products and services to

your members

How to transform your branches into friendlier, more efficient

retail environments

How to lower your branch costs

1 3 2

THE THREE TAKEAWAYS

It’s getting more expensive to maintain. Traffic is down.

Members expect a great experience.


Technology and innovations are needed to bridge the gap.

CREDIT UNION O

F THE FUTURE

CR

EDIT U

NIO

N O

F TOD

AY

TRANSITIONING INTO THE FUTURE

New environments are being created.

7 INNOVATIONS TO HELP YOU SOLVE TODAY’S

CHALLENGES.

1 2 3 4

5 6 7

Test your innovations

DBSI & CFM: 7 INNOVATIONS

Enable members to truly interact with your solutions, and help your staff on-board them

INTERACTIVE DIGITAL SIGNAGE

Get “line-busting” & immense differentiation to your member experience

TM

Gain intelligence and data on your peripherals

TM

Check members’ financial fitness: Surface needs, obtain objectives and get dashboard data on members’ financial profile. And, yes: Consultative selling 24/7, pulling prospects into your branch!

TM

§  Deliver ongoing success in your new branch experience

§  Give front-line staff the right training, choreography & talk tracks to implement strategic intent

TM

WANT TO CHECK OUT THESE INNOVATIONS? VISIT THE IDEATION CENTER

Select the most innovative self-service solution: Grabbing commercial fees, re-utilizing CDRs and assisting the floating full-service transactions

TM


Break the chains of your hardware and open your cash automation machines up to all associates—from anywhere in the branch.

1 REMOTE TRANSACTION ASSIST

TM

Ask the member to get in line for the next teller to

process the cash deposit

Get in line for the member Have the MSR go behind the teller line and ask a

teller to pause and process the transaction

1 3 2 MSR is opening an account for a member who wants to deposit cash into the new account.

What can the MSR do?

THE PROBLEM: TYPICAL CASH AUTOMATION CONFIGURATION


Introducing the first, true all-in-one service branch channel

2 TM

P O W E R E D B Y C F M

WHILE COST PER TRANSACTION HAS MORE THAN DOUBLED.

BRANCH TRANSACTIONS ARE DECLINING ANNUALLY BY

FMSI Teller Line Study

THE PROBLEM:

§ How do we automate the high-cost, low-value transactions to reduce cost?

§ What is the best path, hardware and overall solution?

§ How do we better convert these transactions into opportunities for other products and services?

THE PROBLEM: IN-BRANCH SELF-SERVICE

Being driven by the ATM manufacturers

The ATM manufacturers know that true integration is the right path, but using the ATM rail allows them to sell

boxes now.

Integration has been pushed to the side to speed up the

sales cycle.

One-box-fits-all approach

1 3 2

THE PROBLEM: SELF-SERVICE TODAY


Open your eyes with real-time analytics for recyclers and dispensers.

3 TM

BROKEN MACHINES

UNUSED MACHINES

1 2

HIGH SERVICE COSTS

3

THE PROBLEM


Connect your members’ needs to the right products and services

4

TM

Fewer people coming into the

branch means less time face-time with

members

Members don’t understand how they can benefit from your products and services

Engaging in meaningful conversations with members can be

challenging

1 3 2

THE PROBLEM


Help members understand what you offer, successes you’ve delivered to others and how to obtain those solutions easily.

5 INTERACTIVE DIGITAL SIGNAGE

THE PROBLEM: DISCOVERY How Do Members Currently Learn About the Services You Offer?

Ensuring ongoing success for your new branch experience through training and change management

6 TM


§ Simply designing a new space and implementing technology do not guarantee success.

§ Branch staff isn’t trained to use new technology.

§ Staff lacks confidence in delivering the new experience to members.

THE PROBLEM: DELIVERING A NEW EXPERIENCE


When you’re ready to see, touch and get personally involved with real innovation

7

You have day jobs (yes, multiple!)

Choices of actions are immense

This is a very complex project

Get lean, go micro, evolve or truly transform? What’s the cost? What is tangible and what is fluff?

1 3 2

THE PROBLEM: GETTING STARTED

BRANCH TRANSFORMATION

“APPLE BRANCH”

MICRO-BRANCH

MIXED USE BRANCH

VIRTUAL BRANCH DIGITAL MERCHANDISING

PREDICTIVE ANALYTICS

TABLETS

TELLER CASH AUTOMATION

BRANCH RATIONALIZATION UNIVERSAL

ASSOCIATE

NEW IDENTITY

NO QUEUES

COMMUNITY CONNECTIONS TELLER TOWERS

ASSISTED SELF-SERVICE

REMOTE EXPERTISE

INSTANT ISSUANCE

ADA

TARGET MARKET NO VAULTS

WORKFORCE OPTIMIZATION

PLATFORM INTEGRATIONS

THE PROBLEM: THE BRANCH OF THE FUTURE HAS MANY FORMS

Test your innovations

DBSI & CFM: INOVATIVE SOLUTIONS ALIGNED TO YOUR SPECIFIC NEEDS

Enable members to truly interact with your solutions, and help your staff on-board them

INTERACTIVE DIGITAL SIGNAGE

Get “line-busting” & immense differentiation to your member experience

TM

Gain intelligence and data on your peripherals

TM

Check members’ financial fitness: Surface needs, obtain objectives and get dashboard data on members’ financial profile. And, yes: Consultative selling 24/7, pulling prospects into your branch!

TM

§  Deliver ongoing success in your new branch experience

§  Give front-line staff the right training, choreography & talk tracks to implement strategic intent

TM

WANT TO CHECK OUT THESE INNOVATIONS? VISIT US IN BOOTH #501

Select the most innovative self-service solution: Grabbing commercial fees, re-utilizing CDRs and assisting the floating full-service transactions

TM

CURIOUS TO SEE HOW WE’VE SOLVED ALL OF THESE ISSUES THROUGH DISRUPTIVE INNOVATIONS?

Contact us to get the “insider information” here: http://www.whycfm.com/contact/

http://www.whycfm.com/contact/

five innovations to supercharge the branch experience & better connect with members

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