five key capabilities to improve your franchise customer service experience
DESCRIPTION
As your franchise emerges, it becomes extremely challenging to gather and deliver information across all franchise location or the info you need to ensure your franchise value to your partners and to remain loyal to your brand.TRANSCRIPT
FIVE KEY CAPABILITIES TO IMPROVE
YOUR FRANCHISE CUSTOMER
SERVICE EXPERIENCE
Discussion Outline• Automating your booking experience• Upholding consistency across the franchise
network• Deliver digitalised service• Manage customers attention with automated
notification updates• Consolidate customer needs with centralized
knowledge system
TODAY'S DISCUSSION
As your franchise emerges, it becomes extremely challenging to gather and deliver information across all franchise location or the info you need to ensure your franchise value to your partners and to remain loyal to your brand.
It’s time to you move to franchise CRM software for enhanced communication and support across your franchise network.
As you already know nowadays, consumers expect more than what you offer them, they are placing growing value on service performance and overall experience that they earn from the service. Current studies show that by the year 2020, customer satisfaction will outgrow price and product as the main differentiator.
AUTOMATING
YOUR BOOKING EXPERIE
NCE
If you’re looking begin your franchise customer experience conveniently, then try franchise software. It lets you book you field service appointments from all convenient device in just a few clicks. You can use a franchise management system integrated with real-time scheduling, that enables your clients to check the available time slots.
UPHOLDING
CONSISTENCY
ACROSS THE
FRANCHISE
NETWORK
The first and primary need is that a franchise can only thrive if it manages to offer an extraordinary consumer experience across the overall brand network. One of the common challenges for the emerging franchises is its inability to provide consistent service across all franchise location.
DELIVER DIGITALIS
ED SERVICE
Utilizing, franchise CRM software linked to a mobile device, that enabled field sales reps to create proper estimates, authorize it with signed approval and finish the job for the client, while providing them with receipt.
MANAGE CUSTOME
RS ATTENTIO
N WITH AUTOMAT
ED NOTIFICAT
ION UPDATES
One task is assigned and booked you can provide your consumer with an appropriate time for arrival and keep them notified along the way. A franchise software enables you with an integrated platform for instant text messaging and an email notification to assure that consumers are well informed about the arrival times.
CONSOLIDATE
CUSTOMER NEEDS
WITH CENTRALI
ZED KNOWLED
GE SYSTEM
From a call center with upgraded customer service to an extensive information base with all the answers to general queries, a franchise CRM software helps to improve the client encounter. By consolidating all communications and responding times according to customers needs and concerns.
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