fixit crew project team: michael jacoby | toni mcpherson | beverly medina project sponsor: long j....
TRANSCRIPT
FixIT Crew
Project Team:
Michael Jacoby | Toni McPherson | Beverly Medina
Project Sponsor:
Long J. Silvers Sr
FixIT Crew
FixIT Crew is a work-order software used by the Information
Technology Department to electronically track all of the IT
needs that are vital to the success of ABC Company.
Current Business ProblemsABC Company’s IT Department is having
trouble with work order assignment and specific communication regarding the work order.
An electronic tracking system would be beneficial to ABC Company to track technician productivity, recurrence of certain computer related issues, and the amount of monetary resources being allocated to which departments and what kinds of computer related equipment.
Proposed Solution Build a work order system that automatically
assigns the work order to a technician based on the user’s input of which department they work in.
Have a system that will produce reports that show how many work orders technicians have been assigned and the outcomes of the completed work orders.
Enable the system to report the amount of money being used by each department and on what type of equipment so ABC Company can allocate department budgets and improve IT Department spending.
Hardware RequirementsDesktop or Laptop PC SystemServer Space
Form Hierarchy
EMPLOYEES
Login FormWork-order InputGenerate EmailExit
IT DEPARTMENT
Login FormReportsAssignments
System Hierarchy
Business Model Database
USERName
Phone
Dept
Date
Room
Call Type
TECHWR Number
Name
Phone
Dept
Date Received
Room
Date Completed
Call Type
FINANCIAL …….Category
Part
Price
Dept
Implementation minus AccessUSERUserName
UserPhone
UserEmail
UserDept
UserDate
UserRoom
UserCallType
TECHTechName
TechPhone
TechEmail
TechDept
TechRoom
TechWRNum
TechDateReceived
TechDateCompleted
TechCallType
FINANCIALFinCategory
FinPart
FinPrice
FinDept
Login Form – User / IT Dept
Work Request Form - User
Work Order Submitted Form
Menu Options for IT
Financial Inventory Form
