Fixzone Ltd

www.fixzone.com

Putting your customers first

Fixzone Ltd

www.fixzone.com

Complete Service

• Dedicated to white & brown goods industry• Mature, stable and reliable software• Flexible • Easy to use• Improves efficiency• Mapping and routing• Field accessible information• Comprehensive reporting

Fixzone Ltd

www.fixzone.com

White and Brown Goods

• Only software dedicated to the white & brown goods industry

• Industry specific safety checks

• Built in appliance reason and fault codes

• System works with engineers and appliances and not “assets and resources”

• Van stock control with bin locations

• Integrates with appliance manuals and part lists

• Easy access to complete job history

• Soft service facility

Fixzone Ltd

www.fixzone.com

Mature – Stable - Reliable

• Continuous development through user feedback since 1998

• In excess of 99% uptime in live environments

• Over 1 million service calls processed

Fixzone Ltd

www.fixzone.com

Flexible

• Comprehensive package allowing immediate use• Tailored to your business needs• Seamless integration with accounts and stock

systems• Expandable to engineer laptop system• Comprehensive report builder module

Fixzone Ltd

www.fixzone.com

Easy to use

• Fast and intuitive call entry• Wizards aid learning• Reduce training time• Reduce error rate• Quick and complete job history• Full engineer diary management

Fixzone Ltd

www.fixzone.com

Improved efficiency

• Streamlined service desk procedures

• Postcode address lookup

• Fast “follow on call” entry from job history

• Spare parts ordering and tracking

• Postcode area engineer assignment as standard

Fixzone Ltd

www.fixzone.com

Mapping & Routing

• Realistic engineer assignment unrestrained by artificial postcode boundaries

• Breaks price barrier• Provides engineer with local map of customer

premises and an optimal route for the day’s visits• Provides management with estimated fuel costs

and travel distances per job/day/week/month/pa

Fixzone Ltd

www.fixzone.com

Field accessible information

• Access to all technical manuals on site• Mobile text messages for call status changes• Customer and appliance call history• Full parts list and ordering• Capture engineer tips and feedback in real-time• Service call sheet validation

Fixzone Ltd

www.fixzone.com

Comprehensive reporting

• Performance Report– Engineer weekly report– Engineer combined report– Engineer utilisation report– Work in progress report– Service call staff report– Weekly call intake report– Key Performance Indicators– Fault analysis by brand or manufacturer

Fixzone Ltd

www.fixzone.com

Comprehensive reporting

• Appliance report– Appliance performance report– Appliance fault report– Appliance parts fault report– Appliance age report– Appliance exchange report– Monitored appliance report

Fixzone Ltd

www.fixzone.com

Comprehensive reporting

• Outstanding part report• Engineer call report• Repairs by postcode• Extended warranty report• Report builder

Fixzone Ltd

www.fixzone.com

Contract Management

• User defined extended warranty pricing• System generated customer renewal letters • Automatic cash call follow up letters• Extended Warranty contract printing• Integrated with Microsoft Word™ templates• Full extended warranty reporting

Fixzone Ltd

www.fixzone.com

Technical Support

• Remote desktop service• Instant messaging support• Email and telephone support• Pay as you go basis • Monthly service level agreement also includes

– Remote monitoring of system uptime– Quarterly updates of postcode database– No cost software updates

Fixzone Ltd

www.fixzone.com

High Value

• Fixzone is a UK based independent software company focused on Appliance Servicing

• Fixzone has a programming team in Russia providing low cost bespoke development.

• Fixzone software can be purchased outright or leased

Fixzone Ltd

www.fixzone.com

Testimonials

“Complete Service has been essential in improving the efficiency of our service operation without increasing our staffing levels. The system was a breeze to install and the wizards helped my staff train themselves. The support from Fixzone staff has been the best I have encountered” Rose Jones, Service Manager, Baumatic.

Fixzone Ltd

www.fixzone.com

Summary

• Industry dedicated • Reliable• Flexible • Simple to use• Efficient• Versatile• High value, low cost

Fixzone Ltd

www.fixzone.com

Contact Fixzone

Fixzone (UK) LtdPark HouseLombard Business ParkLondonSW19 3TZTel: +44 (0) 870 766 7674Fax: +44 (0) 870 803 1442Web: http://www.fixzone.com