© 2015 Oceanwide, Inc.

Flexibility, Accessibility and

Configurability in a SaaS-Based

Portal Package

© 2015 Oceanwide, Inc.

Our Speakers

Karen Furtado Partner Strategy Meets Action

Michael Gonzales IT Director Everest National

Mitchell

Wasserman CEO

Oceanwide, An Insurity Company

Teresa Mencel Chief Information Officer HCC Insurance Holdings

© 2015 Oceanwide, Inc.

DYNAMIC USER EXPERIENCE

WORKFLOW SUPPORT/MANAGEMENT

ROBUST INTEGRATION CAPABILITY

MODERN ARCHITECTURE

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Time to Market

Cost

IT Infrastructure

(Security, Disaster Recovery,

Environment)

Software

Upgrades

Scalability

Usability and Access

The Advantages of Considering

a SaaS/Cloud Environment

Cloud Computing

Source: Strategy Meets Action 2015

© 2015 Oceanwide, Inc.

• Leading specialty insurance underwriter (formed in 1974)

• Over 100 diverse, non-correlated lines of business

• Industry leading combined ratio

• Consistent, top-tier financial results & value creation regardless of market

cycles

• Assets of $10.7 billion, shareholders’ equity of $3.9 billion and market

capitalization of $5.2 billion as of 12/31/14

• Offices across the USA & Europe, writing business in 180 countries

• Five segments

– P & C (including Crop)

– Life

– Professional Liability

– Surety and Credit

– International

About HCC

© 2015 Oceanwide, Inc.

• Investment in system in 2007 left us with technology gaps – Client server core PAS and Claims system

fundamentally sound and scalable but missing front end flexibility

• No configurable rating tool – New lines could be set up rapidly, but without

rating

• Portals in use were one off builds, not reusable for disparate business lines

HCC Problem

© 2015 Oceanwide, Inc.

• Ability for speed to market for new products

• A vendor partner that could supplement resources but allow independence

• An extendable, reusable platform with the flexibility we need for specialty lines

• An offering that will fit well within our existing IT portfolio; integrate with our core policy and claims admin systems

• Modular software that gives us the functionality we need for the specific line of business during its life cycle (start up vs. mature lines vs. acquisition).

What HCC Looked for in a Solution

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Implementation Methodology

• Project kick off

• Requirements gathering work sessions

• Product design document

• Iterative configuration and testing cycles

• Engaged user group, formal UAT process

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Projects

• Sports & Recreation commercial package

– In Production January 2015

• Planned implementations 2015

– Total Event (event liability, game of chance)

– Select Casualty commercial package

– EPL

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• A more conservative estimate of the of effort required to complete the project

• More thorough requirements gathering by HCC prior to formal project kickoff

• A dedicated commercial insurance SME to assist in requirements gathering and workflow design

• Signoff of entire workflow via wireframes and/or story boards before any configuration work is done

• Improved QA, we didn’t have enough resources on the S&R project dedicated to this

Lessons Learned by HCC

© 2015 Oceanwide, Inc.

• Direct Insurance Arm of Everest Re

– $1.2B premium 2014

– With Everest Re, assets $8.1B,

shareholder equity $7.5B

• Business Areas

– Casualty, Crop, Environmental, E&S

Property, Sports & Leisure, Workers

Comp, Management/Professional

Liability

About Everest National Insurance

© 2015 Oceanwide, Inc.

• Everest National systems were implemented to support program business and large accounts – Lack of automation / integration between primary insurance

applications • Low transaction volume, redundant data entry, and manual

processes

– Not designed for scalability, agility, or flexibility

• Shift in business strategy to capture small and medium specialty account business – Require fewer manual touch points with increased

throughput

– Need to configure new products quickly

– Broad product access and distribution

• New systems strategy required to address these issues

Supporting Capture of Small & Medium

Sized Accounts

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• Implementation of enterprise service bus

middleware to enable efficient integration

and reuse of application services

– Enables ‘best of breed’ component strategy by

lowering cost of both integration as well as

ongoing interface support

Integration Using Enterprise Service Bus

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• A flexible policy system that could act as a front end for either internal or external (portal) users

– Low code / no code configuration tools for self-sufficiency

– Streamlined architecture & design

• Integration support that dovetails with our enterprise service bus approach

– Front end must work with multiple back end systems for rating, issuance, and administration

• Deliver a modern, friendly user experience that requires minimal training and supports casual use

– Can be quickly and easily tweaked based on user feedback and design enhancements

Goals for Rapidly Configurable

Insurance Front-End Platform

© 2015 Oceanwide, Inc.

• First agent portal implementation built for California ‘small’ workers comp – Now in final QA stages, target production within weeks

• Integration with other component systems and services using enterprise service bus – ACORD 130 electronic submission transfer

– OFAC

– Submission clearance

– Policy rating and issuance

• Total implementation time approximately 10 months – Including requirements, design, configuration,

integration, and testing

First Portal Implementation

© 2015 Oceanwide, Inc.

• Product requirements definition is longest and most critical phase of development – No amount of technology compensates for a weak

translation of the business into a system • Must dedicate SME business resources to the project

• Take the time needed to flesh out as many details as possible up front

• Multiple iterations are inevitable – Issues become readily apparent when the system comes

to life

– Expose iterations to different kinds of users early to gain broad feedback

• Deep front end platform expertise makes a huge difference – Work with platform vendor experts to ensure portal takes

advantage of all features

Implementation Lessons Learned

© 2015 Oceanwide, Inc.

Panel Discussion

© 2015 Oceanwide, Inc.

Our Speakers

Karen Furtado Partner Strategy Meets Action

Michael Gonzales IT Director Everest National

Mitchell

Wasserman CEO

Oceanwide, An Insurity Company

Teresa Mencel Chief Information Officer HCC Insurance Holdings