Corporate profile, competences, knowledge, experience, resources,

references… what we know, what we can, what we

plan,how we operate, what we support

- established in March 1991- IT business solutions focused- own brands and strategic partnerships (IBM mainly)- self efficient team, external branch specific experts- IBM collaboration platforms and own applications- full meaning support and engaged outsourcing

offering- profitable for all these 24 years- over 200 applications developed and implemented

The company profile

- IT solutions dedicated for business and public sector- ISV and added value provider- consultancy, development, implementations, support- business advisory and trainings- own brands and branch specific solutions- strong competences and skills focused on business

IT- full featured and self improving support environment- own spin off companies in most promising areas- outsourcing and recurrent revenues business models

The strategy

- about 20 people working in basic team- several branch specialised consultants cooperating- all human resources located in Torun, Poland- 2 offices (one in local technological park)- Team consist of consultants, developers and

engineers- 3 vertical depts: sales, development, technical

services- internal back office manager- all supporting services outsourced (accountancy,

legal)

The Team

- IBM Notes Domino applications development- IBM Xpages development- IBM Connections and other IBM groupware solutions - web services interfaces to variety of systems- SAP, Oracle, MS SQL and other systems interfaces- technical and functional support experience- fluent English speaking support team- project management- international teams project experience

Skills and competences

- back office documents workflowswww.sscmaster.com- railway industry dedicated solutionswww.translinkamster.com- Insurance brokers solutionswww.xbrokermaster.pl- Technical support manager serviceswww.teamventor.com- BPO/SSC outsourcingwww.linkspot.pl- project management tools (Microsoft, Trilog,

Genius)- business consultancy and analytics

Solutions & services

- technical and functional support team & tools- internal and external supporting systems- ticketing, remote access tools, reporting etc.- SLA based supporting contracts

Support environment

- project oriented organisation- flat hierarchy, directly accessible resources- customer centric processes management- young and highly motivated team- direct and friendly relations culture- self learning and open minded approach- innovative thinking and good communication

Organisation

- IBM Notes Domino infrastructure- IBM Connections infrastucture- project management software tools- technical support tools (N-able, AutoTask,

others)- internal documents workflows and CRMs on

place- servers, laptops and mobile devices used

heavily- locally based ERP system, interfaces etc.

Tools and systems

- own hardware and systems (servers, LAN, peripherals)- training equpiment (about 40 laptops for the purpose)- 2 local external data centers used (Exea, Data

Invest)- development servers and applications on place

Assets and resources

Dedicated projects Salzgitter Mannesmann Stahlhandel (German company) Interhandler (Dutch company) JMS Aniro

Branch dedicated solutionsxBroker Master - software solutions for insurance brokers FST Management STBU Biskup&Joks

Mecenas - software solutions for attorneys officesKancelaria TEBI Kancelaria Węgierski

Back office solutions projects (accounting, HR, management and workflows areas) Ministerstwo Gospodarki RP (Polish Ministry of Economics)Neuca S.A. NAFA Szczecin (Canadian company) Riello (Italian company) Nova Trading Koleje Bałtyckie

Cluster projects (clusters of companies) Klaster Horeca www.grupahoreca.com Klaster Hanza Inwestycje www.hanzainwestycje.pl Localisation projects (Polish versions of the software): ExtraComm, Canada - localisation project on Out-Of-Office agent for IBM Notes/Domino http://www.extracomm.com/Out-Of-Office-Manager 3K IT.d.o.o. - Slovenia - localisation project on IBM Notes/Domino reporting tool named 3K Report Tool http://www.3k-it.si/en/report-tool/product/product-overview.html TRE, United Kingdom - localisation project on the flagship product - TREsim http://www.trerail.co.uk/products-services/tresim/

References

Contact

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