Florida Relay & CapTel ReportFlorida TASA MeetingGreg Denes, Channel Manager

April 26, 2013

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© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.2

Agenda

• TRS Traffic

• CapTel Traffic

• Outreach

• Updates

© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.3

TRS TrafficNovember 2012 – March 2013

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TRS Total Session MinutesNovember 2012 – March 2013

TRS Call Type Comparison

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November 2012 – March 2013

Center Distribution of Florida Relay Traffic

Total Florida Relay Calls – 198,277Calls Received in Miami Call Center – 157,80379.6% Handled in Miami

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1st Quarter 2013

Florida Relay Customer Contacts

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CapTel TrafficNovember 2012 – March 2013

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Total CapTel Session MinutesNovember 2012 – March 2013

OutreachJanuary 2013 – April 2013

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Outreach – Events AttendedJanuary 2012 – April 2013

10 Jan 10 Jan Lakeland HLA’s Tech. Expo Night Lakeland

16 Jan 16 Jan Signing Friends of Charlotte County Port Charlotte

17 Jan 17 Jan Gulf Coast Deaf Seniors Fort Myers

23 Jan 23 Jan Palm Beach Assoc. of the Deaf Lake Worth

25 Jan 25 Jan Broward County Assoc. of the Deaf Pompano Beach

26 Jan 26 Jan Pinellas Deaf Senior Citizens Club Clearwater

31 Jan 31 Jan Fearless Caregiver Conference Maitland

2 Feb 2 Feb Pensacola Assoc. of the Deaf Pensacola

15 Feb 17 Feb FL ASL Teacher’s Assoc. Deeerfield Beach

23 Feb 23 Feb Deaf Awareness Event at FSU Tallahassee

2 Mar 2 Mar DeafNation Expo Tampa

18 Mar 19 Mar PEG Fun Week Fort Lauderdale

27 Mar 27 Mar Pasco Senior Show Port Richey

4 Apr 4 Apr HLA Port St. Lucie Presentation Port St. Lucie

5 Apr 5 Apr 50+FYI Expo Orlando

6 Apr 6 Apr Z-Festival Clearwater

13 Apr 13 Apr HLA Hearing Health Expo Lakewood Ranch

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Outreach – Upcoming Events10 May 12 May Sponsoring PBCAD Movie Night Palm Beach

16 May 17 May Broward Aging Network Conference Pembroke Pines

22 May 22 May Fearless Caregiver Conference Stuart

23 May 23 May Lifestyles After 50 Fun Fest Seminole

7 June 9 June 15th Annual Family Café Orlando

10 June 10 June HLA Greater Miami Presentation Miami

27 June 27 June Fun Fest and Jamboree! Plant City

15 July 16 July Leading Age FL Convention/Expo Orlando

18 July 22 July B.A.C.E.S. Orlando

10 Aug 13 Aug Disabled American Veterans National Conf. Orlando

12 Aug 14 Aug Florida Conference on Aging Orlando

21 Sept 21 Sept HLA Vero Beach Presentation Vero Beach

5 Oct 5 Oct MATA-SLM Expo Kissimmee

5 Oct 5 Oct DisAbilities Expo Davie

15 Oct 15 Oct Tampa Bay Senior Expo St. Petersburg

17 Oct 20 Oct Florida Assoc. of the Deaf Conference Tampa

28 Oct 30 Oct SE Regional Institute on Deafness Conf. Lake Buena Vista

7 Nov 7 Nov Kinneret Council on Aging Expo Orlando

9 Nov 9 Nov Walk4Hearing Jacksonville

...and more to come.

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Outreach – Event Photos

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Deaf Nation Expo - Tampa

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50+ FYI Expo – Orlando

Outreach – Event Photos

Hearing Health Expo – Bradenton

Outreach – Event Photos

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FASLTA – Deerfield Beach

Sponsored Deaf Bowling Night – Pompano Beach

New Florida Relay Brochure

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New, refreshed look(Front)

Includes a Quick Reference (QR) barcode

(Back)

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Actual number of StarLines inserted in FL bills for the last issue:English: 1,144,960 Spanish: 60,861

AT&T Florida Bill Insert – Bifold

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TDI Blue Book Ad Florida Relay Banner Stand

Florida Relay Ad / New Banner Stand

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Florida CapTel Florida Relay

Florida Relay Ads

Updates

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Spanish Relay now handled in Miami / 9-1-1 ReportingOn January 22, 2013, the AT&T Relay center in Miami, FL began accepting Spanish calls.

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In early 2nd Quarter 2013, our state reports will automatically include the number of Relay calls made to 9-1-1.

Questions?

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