fmm training calendar 2018 institute... · title pg title pg title pg courses by courses by...

FMM Institute Perak(475427-W)

Centre for Professional Development

TR AINING CALENDAR 2 018

Corporate ProfileFMM Institute was incorporated as a separate company of the Federation of Malaysian Manufacturers (FMM) on January 12, 1999. This effort was specifically to expand and focus on its training functions, in line with the objectives of FMM to develop the potentials and enhance the skills of personnel at every level in the industry. This will create a pool of manpower trained in all aspects of industrial skills and management capabilities to face the challenges as the country moves into the status of an industrial nation.

Continuing profess ional e d u c at i o n p rov i d e s t h e opportunity for the working p e r s o n n e l t o g a i n t h e necessary qualifications to

upgrade themselves both professionally as well as for self-development. This opportunity is made possible through FMM Inst itute’s Cer t i f icate and Diploma courses in selected areas of industrial and management skills. FMM Institute obtained its Institution of Private Higher Education (IPTS) status from the Ministry of Education on July 19, 2001 to offer Diploma and other higher level courses. Efforts are ongoing to offer Degree and Masters level courses specially designed to meet the Training Needs of the Manufacturers.

A wide range of training courses are also offered on an in-house basis. These include all the public courses as well as those that need to be

specially customised to meet the training needs of specific industries. Course outlines and objectives are discussed with the companies and trainers will be selected to develop the courses accordingly. All in-house courses are packaged to be cost effective for companies with no compromise on the quality of the course and the desired result. FMM Institute is a registered Training Provider with Pembangunan Sumber Manusia berhad (PSMB).

FM M I n s t i t u te, Pe ra k i s housed at Ipoh, Perak. It has 4 modern training rooms with a total seating capacity of 120 participants and one FMM Hall that can accommodate a total of 80 participants.

FMM’s VISIONTo Make Malaysian Industries Globally Competitive

FMM’s QUALITY POLICYTotal Commitment to Service Excellence and Quality

FMM Institute’s VISIONTo be the leading organisation in providing a comprehensive range of training programmes and advanced learning opportunities with educational excellence in manufacturing practices and technology in tandem with the nation’s surge towards developed nation status.

FMM Institute’s OBJECTIVES• To meet the training needs

of Malaysian manufacturing companies by equipping their employees with the necessary skills and knowledge.

• Organise events for dissemination of information.

• To promote maximum and effective utilisation of the Human Resource Development Fund (HRDF) in line with the evolution of technology and processes.

• To advocate and promote the importance of training in the manufacturing environment as Malaysia moves into high value-added and technology-intensive industries.

TITLE pg TITLE pg TITLE pg

CO

UR

SE

S B

Y C

OU

RS

ES

BY

CA

TE

GO

RY

1

2018 TR AINING C ALENDAR ~ FMM Institute Perak

ADMINISTRATIONCREATING AND MAINTAINING AN EFFECTIVE FILING AND RECORDS SYSTEM

30

EFFECTIVE OFFICE ADMINISTRATION AND MANAGEMENT SKILLS

15

EFFECTIVE TELEPHONE TECHNIQUES AND COURTESIES FOR FRONTLINERS

10

ESSENTIAL SKILLS FOR SECRETARIES AND ADMINISTRATIVE ASSISTANTS

10

PEMBENTUKAN KERANI YANG CEMERLANG

27

PENGURUSAN REKOD DAN FAIL YANG EFEKTIF

19

COMMUNICATIONBUSINESS WRITING FOR EXECUTIVES 9

EFFECTIVE LETTERS AND E-MAILS THAT GET YOUR MESSAGE ACROSS

21

ESSENTIAL SPOKEN ENGLISH MADE EASY FOR OFFICE AND OPERATIONS STAFF

18

ESSENTIAL WRITTEN ENGLISH MADE EASY FOR OFFICE AND OPERATIONS STAFF

26

CUSTOMER SERVICE/SALES/MARKETING

BLUNDERS THAT WILL BLOW YOUR SALES

26

DEVELOPING EFFECTIVE MARKETING STRATEGIES

22

EFFECTIVE CUSTOMER SERVICE AND COMPLAINTS MANAGEMENT

7

EFFECTIVE SALES NEGOTIATIONS AND OVERCOMING SALES RESISTANCE

15

EXPAND YOUR MARKET WITH DIGITAL MARKETING

5

HANDLING CUSTOMER COMPLAINTS PROFESSIONALLY

24

INCREASE YOUR BUSINESS VISIBILITY THROUGH SOCIAL MEDIA

19

PROFESSIONAL SELLING : PRACTICAL SECRETS FOR SUCCESSFUL SALES

11

PROMOTE YOUR PRODUCTS IN THE MOST EFFECTIVE MANNER

27

CUSTOMSMALAYSIAN CUSTOMS IMPORT AND EXPORT POLICIES AND PROCEDURES

14

FINANCE/ACCOUNTINGADVANCED FINANCIAL ACCOUNTING PRACTICES AND PROCEDURES

30

COSTING MADE SIMPLE FOR PLANNING AND CONTROL USING EXCEL

11

EFFECTIVE MANAGEMENT OF ACCOUNTING FUNCTIONS

27

FINANCE FOR NON-FINANCIAL MANAGERS AND EXECUTIVES USING BUSINESS STIMULATION

13

FINANCIAL MODELLING USING EXCEL FOR BUDGETING AND CREATIVE ACCOUNTING

17

PRACTICAL GUIDE IN PREPARING AND MAINTAINING FULL SETS OF ACCOUNTS

8

FIRST AID/SAFETY & HEALTHOCCUPATIONAL FIRST AID SKILLS AND CPR

12 25

FORKLIFTCOMPETENCY BASED FORKLIFT DRIVING SKILLS (CONDUCTED IN BAHASA MALAYSIA)

9 27

SAFE FORKLIFT DRIVING SKILLS FOR BEGINNERS (CONDUCTED IN BAHASA MALAYSIA)

20

HOUSEKEEPINGINTERNAL 6S AUDITING 31

MELAKSANAKAN 6S DI TEMPAT KERJA 5

HUMAN RESOURCEALIGNING APPLICATION OF EMPLOYMENT ACT FOR FAIR PRACTICES

8

BEHAVIOURAL BASED INTERVIEWING TECHNIQUES

31

BEST EMPLOYMENT PRACTICES: OFFER LETTERS, EMPLOYEE HANDBOOK, PROBATION AND TERMINATION/RESIGNATION

17

BUILDING DYNAMIC HUMAN RESOURCE ASSISTANTS/CLERKS

22

DRAFTING ESSENTIAL HR LETTERS, FORMS, POLICIES AND PROCEDURES MANUAL

11

MISCONDUCT, DISCIPLINARY AND GRIEVANCES HANDLING, AND DOMESTIC INQUIRY

28

PRACTICAL HUMAN RESOURCE MANAGEMENT SKILLS

13

HUMAN RESOURCE/TRAININGKEMAHIRAN MENJALANKAN ‘ON-JOB TRAINING’ YANG BERKESAN

11

TRAIN THE TRAINER 6

ISOCORRECTIVE AND PREVENTION ACTION (CAPA) MANAGEMENT

16

IMPROVEMENT QUALITY PRINCIPLES IN MANAGEMENT SYSTEM (ISO QMS)

31

ISO 9001:2015 QMS INTERNAL AUDITING 9 14

CO

UR

SE

S B

Y C

AT

EG

OR

Y TITLE pg TITLE pg TITLE pg

2


ISO 9001 : 2015 THROUGH PROCESS APPROACH AND PLANNING

23

ISO 14001 : 2015 EMS INTERNAL AUDITING (ISO)

5

TECHNIQUES OF WRITING ISO QUALITY OBJECTIVES, NCRS/CARS, MEASUREMENT AND DATA ANALYSIS

18

TRANSITION TO ISO 45001 FROM OHSAS 18001

15

UNDERSTANDING AND IMPLEMENTING ISO 9001:2015 QMS

11

LABORATORYMANAGING THE LABORATORY : IMPLEMENTING GOOD PRACTICES

19

PENGURUSAN MAKMAL SECARA EFEKTIF 7

LOGISTICEFFECTIVE LOGISTICS MANAGEMENT AND COSTING

12

LOGISTIC/STORE/INVENTORYEFFECTIVE INVENTORY / STOCK CONTROL SYSTEM

19

EFFECTIVE MATERIALS HANDLING, PLANNING AND CONTROL

16

EFFECTIVE STOCKTAKING, VALUATION AND RECTIFYING SHORTFALLS / PROBLEMS

29

INVENTORY AND STORES MANAGEMENT 14

MATERIALS MANAGEMENT, INVENTORY ANALYSIS & CONTROL SYSTEMS

8

OPERASI STOR DAN GUDANG 25

PENGIRAAN DAN PENILAIAN STOK SECARA SISTEMATIK

13

PENGURUSAN STOR DAN PENGAWALAN INVENTORI

31

LOGISTIC/WAREHOUSEWAREHOUSE AND STORAGE MANAGEMENT : IMPROVING EFFICIENCY AND MINIMISING COST

10

MAINTENANCE/TECHNICAL12 STEPS SCHEDULE PLANNED MAINTENANCE

20

COMPLETE GUIDE TO PREVENTIVE MAINTENANCE

8

ELECTRICITY AND TROUBLESHOOTING WORKSHOP FOR TECHNICIANS

9

ENERGY EFFICIENCY IN ELECTRICAL SYSTEMS

23

MAINTENANCE AND TROUBLESHOOTING OF ELECTRICAL SUPPLY CIRCUITS, RELAYS, CONTACTORS AND MOTORS

16

MAINTENANCE MANAGEMENT, PERFORMANCE AND IMPROVEMENT TOOLS

17

PENYELENGGARAAN BERASAS MASA DAN KEADAAAN

23

PRACTICAL GUIDE TO ELECTRICAL WIRING, INSPECTION, TROUBLESHOOTING AND REPAIRING

25

TEKNIK-TEKNIK PENYELENGGARAAN EFEKTIF UNTUK JURUTEKNIK

30

MANAGEMENT7 PATHS TO MANAGERIAL EXCELLENCE USING PERSONALITY PROFILING

18

BUILDING EFFECTIVE DIAGNOSTIC SKILLS FOR SOLVING PROBLEMS

8

DEPARTMENTAL FUNCTIONAL BARRIERS : REMEDIES FOR SILO BEHAVIOUR

25

DESIGN THINKING – PATH TO CREATING INNOVATION

10

DEVELOPING EXECUTIVE PRESENCE USING 6 LEADERSHIP TOOLS

6

DEVELOPING MIDDLE MANAGEMENT SKILLS FOR BRIDGING THE GAPS

12

DIAGNOSING AND OVERCOMING UNDERPERFORMANCE AT WORKPLACE

19

DYNAMIC LEADERSHIP: COMMUNICATING WITH AUTHORITY AND ASSERTIVENESS

13

DYNAMIC WORK HABITS FOR IMPROVING PERFORMANCE

24

IMPROVING EMOTIONAL INTELLIGENCE, TIME MANAGEMENT AND PSYCHOLOGICAL TOOLS FOR STRESS MANAGEMENT

26

KEPIMPINAN BERKESAN: MENGHINDARI 10 KESALAHAN SEBAGAI KETUA PASUKAN

14

KOMUNIKASI, COACHING, KAUNSELING DAN PENYELESAIAN MASALAH

26

MANAGING MULTI TASKING: DISCIPLINE OF GETTING THINGS DONE

25

MEMBINA PASUKAN KERJA YANG DINAMIK DAN PROSES PENYELESAIAN MASALAH

23

PENGURUSAN MASA DAN MEMBINA KEMAHIRAN KOMUNIKASI YANG EFEKTIF

21

PENGURUSAN PEKERJA YANG BERKESAN 28

REMOVING COMMUNICATION ROADBLOCKS THAT INFLUENCE PERFORMANCE

10

TAKE CHARGE OF YOUR EMPLOYEES : COMMUNICATION, COACHING, COUNSELLING AND PROBLEM SOLVING (CONDUCTED IN MANDARIN)

11

TRANSFORMATIONAL LEADERSHIP APPROACH FOR HIGHER PERFORMANCE

21

WHY ‘5 WHYS’ : GETTING TO THE ROOT OF THE PROBLEM

29

TITLE pg TITLE pg TITLE pg

CO

UR

SE

S B

Y C

OU

RS

ES

BY

CA

TE

GO

RY

3


PEOPLE MANAGEMENTBUILDING HUMAN RELATIONS, LEADERSHIP, MOTIVATION AND TEAMWORK SKILLS @ WORK

15

CHALLENGES IN HUMAN RELATIONS, LEADERSHIP, MOTIVATION AND TEAM BUILDING (CONDUCTED IN MANDARIN)

9

EMPLOYEE ENGAGEMENT THROUGH COACHING, COUNSELLING, CHANGE MANAGEMENT AND HANDLING DIFFICULT PEOPLE

29

DEALING WITH SLOPPY WORK, BAD BEHAVIOUR AND ATTITUDE VIRUS

31

DELEGASI, PENGURUSAN MASA, KONFLIK DAN MENANGANI PEKERJA BERMASALAH

17

DELEGATION, TIME MANAGEMENT, HANDLING CONFLICTS AND DIFFICULT EMPLOYEES (CONDUCTED IN MANDARIN)

30

MOTIVASI, KEPIMPINAN, HUBUNGAN KEMANUSIAAN DAN PEMBENTUKAN KUMPULAN KERJA

10

PENDEKATAN PSIKOLOGI UNTUK KAUNSELING : 8 CABARAN UTAMA

19

STRATEGI MENGENDALIKAN PEKERJA BERMASALAH

20

PERSONAL DEVELOPMENTMEMBINA ETIKA KERJA YANG CEMERLANG

6

MENJANA PEMIKIRAN POSITIF DALAM PEMBENTUKAN PEKERJA CEMERLANG

7

PEMBENTUKAN SIKAP DAN PEMIKIRAN POSITIF

18

PENINGKATAN PRESTASI KERJA UNTUK PEKERJA

24

PRODUCTION/OPERATIONS6 WAYS TO MANAGE A PURCHASING DEPARTMENT EFFECTIVELY

12

ACHIEVING OPERATIONAL EXCELLENCE THROUGH LEAN MANUFACTURING

7

COST REDUCTION TECHNIQUES FOR PRODUCTION OPERATIONS

24

ESSENTIAL FACTORY MANAGEMENT AND OPERATION SKILLS

13

PERANCANGAN DAN KAWALAN PENGELUARAN UNTUK PENYELIA

12

PRODUCTION AND OPERATIONS MANAGEMENT – EXECUTION AND CONTROL

21

PRODUCTION CAPACITY PLANNING 8

PRODUCTION PLANNING AND CONTROL IN CREATING SUFFICIENCY

22

PRODUCTIVITY IMPROVEMENT : BOOST YOUR RESULTS, REDUCE YOUR HOURS

5

ROOT CAUSE ANALYSIS FOR PRODUCTION PROBLEMS

18

TEKNIK–TEKNIK MENINGKATKAN PRODUKTIVITI

20

WORK STUDY FOR PRODUCTION 29

PURCHASINGCOST AND PRICE ANALYSIS IN PROCUREMENT

26

DEVELOPING EFFECTIVE PURCHASING ASSISTANTS/CLERKS

9

PROCUREMENT GAME PLAN : EFFECTIVE COST REDUCTION AND NEGOTIATION SKILLS

21

SHARPENING YOUR PURCHASING MANAGEMENT SKILLS

24

SOURCING SKILLS AND DEVELOPING SAVINGS PLANS FOR PURCHASERS

16

QUALITY7 ALAT QC DAN PERLAKSANAAN QCC 11

7 QC TOOLS AND QUALITY CONTROL CIRCLE (QCC)

28

CARA-CARA PENGANALISAAN PUNCA KEGAGALAN KUALITI

13

CONTINUOUS QUALITY IMPROVEMENT – PRACTICAL TOOLS AND TECHNIQUES

25

ESSENTIAL STEPS IN SOLVING QUALITY RELATED PROBLEMS WITH QTOOLS

12

FUNDAMENTALS OF QUALITY PRINCIPLES AND INSPECTION

15

INSPEKTOR QC/QA YANG BERKESAN 6

KAIZEN FOR ACHIEVING OPERATIONAL IMPROVEMENTS

27

MEASURING COST OF POOR QUALITY FOR CONTINUOUS IMPROVEMENT

30

POKA-YOKE TECHNIQUES TO ELIMINATE HUMAN ERRORS

17

PROCESS CONTROL: MEASUREMENT AND CALIBRATION

22

QUALITY IMPROVEMENT USING PLAN-DO-STUDY-ACT PLUS QTOOLS

5

ROOT CAUSE ANALYSIS : SOLVE QUALITY PROBLEMS BY ELIMINATING CAUSES

20

TEKNIK KAWALAN KUALITI 18

SAFETY & HEALTHACCIDENT AND INCIDENT INVESTIGATION, RECORDING AND REPORTING (NADOPOD)

29

ACCIDENT INVESTIGATION AND ROOT CAUSE ANALYSIS

15

BEHAVIOUR BASED SAFETY FOR SUPERVISORS AND MANAGERS

28

CHANGING THE WORKPLACE SAFETY AND HEALTH CULTURE

6

CO

UR

SE

S B

Y C

AT

EG

OR

Y TITLE pg TITLE pg TITLE pg

4


CHEMICAL AND SCHEDULE WASTE HANDLING AND MANAGEMENT

7

CHEMICAL HAZARD RISK ASSESSMENT AND CONTROL

20

ELECTRICAL SAFETY AND LOCKOUT/TAGOUT

15

HIRARC IMPLEMENTATION WORKSHOP 17

LIFE SAVING RULES : BEST PRACTICES TO REDUCE ACCIDENTS AT WORKPLACE

31

MANAGING AND HANDLING CHEMICALS AT THE WORKPLACE

23

ON THE ROAD BEHAVIOUR BASED SAFETY AND DEFENSIVE DRIVING

28

PENGURUSAN DAN TEKNIK KAWALAN BAHAN KIMIA

27

SAFETY FIRST : INSPECTION, INVESTIGATIONS, SAFETY MEETINGS AND EMPLOYEE ENGAGEMENT

8

SAFETY MANAGEMENT FOR EXECUTIVES AND SUPERVISORS

26

SAFETY MANAGEMENT SYSTEM : DEVELOPING A SAFETY AND HEALTH MANUAL

20

SLIP, TRIP AND FALL PREVENTION : PROTECT AGAINST LEADING CAUSE OF CASUALTIES

24

STRONG LEADERSHIP APPROACH IN BUILDING SAFETY CULTURE

14

THE TOTAL SAFETY AND HEALTH COMMITTEE CHECKLIST

22

SHIPPINGCOMPLETE REFERENCE OF TRADE FINANCING FACILITIES

11

INCOTERMS IN INTERNATIONAL TRADE AND SHIPPING DOCUMENTATIONS

16

PRACTICAL LETTERS OF CREDIT (LCS) APPLICATION

28

SHIPPING THE RIGHT WAY – PROCEDURES, DOCUMENTATION AND PRACTICE

7

SUPERVISION10 ESSENTIAL QUALITIES AND SKILLS FOR GREAT SUPERVISORS

14

BUILDING EFFECTIVE SUPERVISORY SKILLS (CONDUCTED IN MANDARIN)

21

KEMAHIRAN PENYELIAAN LANJUTAN 28

KEPIMPINAN DAN CABARAN MENGURUS PEKERJA UNTUK KETUA OPERATOR

5

PENYELIAAN BERKESAN: MENGHADAPI 10 CABARAN UTAMA

9

PENYELIA SEBAGAI PENGURUS ‘PRODUCTION’ DAN KUALITI

22

PRODUCTION AND QUALITY MANAGEMENT SKILLS AND SOLUTIONS FOR SUPERVISORS

30

CO

UR

SE

S B

Y M

ON

TH

5


JANUARY 2018January 22-23 SBL

QUALITY IMPROVEMENT USING PLAN-DO-STUDY-ACT PLUS QTOOLS

FE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

This course will guide you in the effective use of the plan-do-study-act (PDSA) problem-solving model. Learn the steps and actions needed to carry out change in your organisation. Valuable quality improvement tools are introduced as you move through the model. Knowledge check activities will let you apply what you’ve learned. Plus, you receive access to seven QTools, including 5 Whys, check sheet, fishbone diagram, flowchart, Pareto chart, run chart, and scatter diagram.

January 22-23 SBL

PRODUCTIVITY IMPROVEMENT : BOOST YOUR RESULTS, REDUCE YOUR HOURS


It ’s a common perception that productivity is always related to human per formance gap, however in a broader perspective, it encompasses wider scope of application on how the entire resources of an organisation being utilised to produce the intended output in a more effective and efficient manner. Basically total productivity is very much tied to the cost to conduct the business, as well as ways and means to achieve the target of key performance indicators. Most importantly priority must be given in educating and guiding the work teams on the various productivity improvement models that best suits the organisation’s immediate needs.

January 22-23 SBL

KEPIMPINAN DAN CABARAN MENGURUS PEKERJA UNTUK KETUA OPERATOR


Enab les L ine Leader s to enhance their super visor y sk il ls / techniques, improve productivity and create a good employee–management relationship towards a conducive and positive working environment.

January 24 SBL

MELAKSANAKAN 6S DI TEMPAT KERJAFE E S — FM M M E M BE R : R M371 • N O N - M E M BE R : R M477

Most successful companies have one thing in common i.e. they practice good housekeeping or 6S. 6S is basically the steps for good housekeeping. A clean and tidy environment can boost up the morale of the workers thus resulting in greater efficiency, effectiveness and commitment towards their work. It is everyone’s responsibility, from the top management to the operators to be involved and committed for 6S to be implemented successfully.

January 24-25 SBL

ISO 14001 : 2015 EMS INTERNAL AUDITING (ISO)


Internal audit is a tool in the maintenance and continual improvement of management system. Therefore, the aim of this programme is to provide participants who intend to perform internal audits with the skills needed to assess and report on the effective implementation and maintenance of management system. The course will equip participants with knowledge of the requirements and principles of ISO 14001 and provide the skills to competently perform internal EMS audits.

January 24-25 SBL

EXPAND YOUR MARKET WITH DIGITAL MARKETING


No one can deny the fact, that the world is shifting from analog to digital. With the evolution of modern technologies, ever y business out there in the market is trying to do every bit to be in the race. Gone are the days, when there wasn’t much competition and large business houses were used to have a monopoly in the market. In course of time, the competition in the field has grown significantly and the companies following precise digital strategies have started conquering the daily up’s and down of the market. Doing things in a digital way attracts the target audience whom you want to connect with your product or service, and distinguish between the growing business and the stagnant one. Even if you have a huge website traffic, they won’t do any good unless and until it is being converted into leads. In this digital era, digital marketing tools and techniques are providing business owners with the best chances to compete and survive, which will ultimately lead to growth.

CO

UR

SE

S B

Y M

ON

TH

6


January 24-25 SBL

DEVELOPING EXECUTIVE PRESENCE USING 6 LEADERSHIP TOOLS


This course outlines the components of executive presence and provides practical activities and resources to help existing and emerging executives develop leadership skills to more effectively influence and lead others in the organisation. If there is an issue, more often than not, they lack confidence and accompanying skillset of an inf luential leader. While you typically have all the technical/educational skills to help your team and organisation identify critical issues, you may often struggle with effectively influencing them to act upon your instructions. You may have difficulty fully articulating the organisational impact to gain the requisite support. Why? Perhaps you lack executive presence. If you want to elevate your leadership role to one who shapes broad organisational strategy, executive presence is a critical competency.

January 25 SBL

MEMBINA ETIKA KERJA YANG CEMERLANG


A good work ethic is more than logging long hours on the job. It involves an attitude and actions that reflect integrity. The job market is so competitive now that if you don’t have a good work ethic, employers don’t think twice about looking for someone who meets their requirements. People know who has a strong work ethic and who doesn’t. “Your professional reputation precedes you. If your reputation is positive, people want to have you around, and that can lead to more opportunities and career advancement.

FEBRUARY 2018February 7-8 SBL

CHANGING THE WORKPLACE SAFETY AND HEALTH CULTURE


From the early days of safety, the concept of engineering out hazards by providing safeguards has been fundamental to every occupational safety and health programme at the workplace. Creating safeguards to protect people from hazards can be efficiently identified through the procedure of Job Safety Analysis.

February 7-8 SBL

TRAIN THE TRAINERFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

The purpose of this training programme is to provide train the trainer and presentation skills to managers/executives/supervisors/leaders, who conduct training and do presentations. This training is conducted as a workshop to provide basic training skills to “non-trainers”, i.e. people who, as part of their work assignment, train on an occasional basis.

February 7-8 SBL

INSPEKTOR QC/QA YANG BERKESANFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

Q ual i t y Contro l and Q ual i t y A ssur ance Control are considered as critical process in manufacturing today. The QA/QC function plays a vital role in ensuring that the customer receives Defect Free products in the end. To achieve this, it is critical for the organisation to have a pool well-trained and highly-skilled QA/QC team who are not only able to detect problems BUT also able prevent problems from occurring in the first place. To be in competitive edge, organisation must empower the QC/QA personnel to involve actively in the yield improvement activities via QC circles to identify the quality issues and look for opportunities to improve the situation.

CO

UR

SE

S B

Y M

ON

TH

7


MARCH 2018March 7-8 SBL

PENGURUSAN MAKMAL SECARA EFEKTIF


Conducted in Bahasa Malaysia, this course will cover the topics such as good laboratory is a place where numerous apparatus and chemicals are used in its daily operation. Besides that, a laboratory also generates countless of data and large volume of hazardous waste everyday. All of this must be effectively managed so that the laboratory can be run smoothly, cost effectively, and highly productive and without giving any negative impact to the environment. This course is intended to cover almost every aspects of daily operation and management of a laboratory.

March 7-8 SBL

ACHIEVING OPERATIONAL EXCELLENCE THROUGH LEAN MANUFACTURING


Popularly known as Toyota Production System, Lean Manufacturing is seen as a systematic path to achieve the operational excellence through a world class customer value-oriented performance. Fundamentally it requires a paradigm shift not only in the manufacturing black box but the entire supply chain that deliver value to their customers by “doing more with less”. Lean journey is also designed to set dynamic ground rules in ever changing competitive business environment while providing guidelines towards strengthening the manufacturing fundamentals and people engagement skills.

March 7-8 SBL

CHEMICAL AND SCHEDULE WASTE HANDLING AND MANAGEMENT


This course will provide the participants the information required to comply with the Malaysian legal requirements on chemical handling and chemical waste (scheduled waste) management which is OSHA (CPL) Regulation 1997 and EQA (uScheduled Waste) Regulation 2005. Participants will gain the basic knowledge of safety and health at workplace and hazardous material handling. Participants will be able to identify chemical groups, understand proper use of chemical labelling, ascertain suitable PPE, proper handling of chemicals and able to react to contingencies – accidents. Besides that, participants will be exposed to the scheduled waste handling, storage, packaging, labelling, treatment and disposal.

March 7-8 SBL

SHIPPING THE RIGHT WAY – PROCEDURES, DOCUMENTATION AND

PRACTICESFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

Enables those involved with Shipping matters to learn critical skills to perform their present duties . The course wil l cover impor tant aspects of shipping such as the procedures in trade transactions and functions and type of documents involved to avoid unnecessary delay of goods.

March 12-13 SBL

EFFECTIVE CUSTOMER SERVICE AND COMPLAINTS MANAGEMENT


In every organisation, the front-line people, those whom customers come into contact with first, are the ones that leave indelible impression. The front-line people’s way of contact and handling the customers are essential to ensure that the customers come back for more of their services. The major issue of customer service is lessening the disgruntled and dissatisfied customers, and improving relations further with them. The result will be an obvious turnaround of the company’s image. Thus, to manage these support staff and draw up a comprehensive plan to upgrade customer service in the company is a very important step.

March 12-13 SBL

MENJANA PEMIKIRAN POSITIF DALAM PEMBENTUKAN PEKERJA CEMERLANG


A mindset is essentially your emotional response to normal daily activities. You may be unable to change your job or other major constraints that may underline negative thinking. But you can approach frustrations with positivity by challenging negative thoughts and improving your outlook on life. With a positive attitude you see the bright side of life, become optimistic, and expect the best to happen. It is certainly a state of mind that is well worth developing.

CO

UR

SE

S B

Y M

ON

TH

8


March 12-13 SBL

ALIGNING APPLICATION OF EMPLOYMENT ACT FOR FAIR PRACTICES


Employment Act, 1955 is the most important piece of legislation for Malaysian employees. The purpose of this Act is to provide a number of minimum benefits for those workers covered by the Act and to establish certain rights for both employers and employees. Acquiring accurate and up-to-date interpretation and information on the Employment Act, 1955 provisions is essential to develop sound industrial relations and personnel policies in any organisation.

March 12-13 SBL

SAFETY FIRST : INSPECTION, INVESTIGATIONS, SAFETY MEETINGS

AND EMPLOYEE ENGAGEMENT FE E S — FM M M E M BE R : R M636 • N O N - M E M BE R : R M742

A system of safety management practices and worker engagement is essential for reducing and preventing accidents. Frequent and effective safety meetings are shown to reduce severe incidents and injuries in the workplace. Most importantly, however, effective safety meetings provide the foundation for a strong workplace safety culture and powering employee morale. Similarly, workplace inspections help prevent incidents, injuries and illnesses. Through a critical examination of the workplace, inspections help to identify and record hazards for corrective action. Regular workplace inspections are an important part of the overall occupational health and safety programme and management system.

March 14-15 SBL

PRACTICAL GUIDE IN PREPARING AND MAINTAINING FULL SETS OF ACCOUNTS


This programme enables par ticipants to understand bookkeeping and how to prepare a full set of f inancial statements, whilst understanding accounting principles and standards governing them.

March 14-15 SBL

BUILDING EFFECTIVE DIAGNOSTIC SKILLS FOR SOLVING PROBLEMS


Problem solving is very important but problem solvers often misunderstand it. Problem solving is a key skill, and it’s one that can make a huge difference to your career. At work, problems are at the centre of what many people do every day. We are either solving a problem for a client (internal or external), supporting those who are solving problems, or discovering new problem to solve. Regardless of the nature of the problems, a fundamental part of every manager’s role is finding ways to solve them.

March 14-15 SBL

COMPLETE GUIDE TO PREVENTIVE MAINTENANCE


This course provides a company-wide planned maintenance system by covering a series of methods and approaches to ensure that equipment are always able to function so that production is never interrupted. It involves the cooperation of the equipment and process support personnel, equipment operators and the equipment supplier.

March 14-15 SBL

PRODUCTION CAPACITY PLANNINGFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

A thorough understanding of the underlying concepts of managing production capacity as the scarce resources has been viewed as one of the critical organisational competitiveness tool. It involves the function of planning, establishing, measuring, monitoring, and adjusting levels of capacity to best suit the current available internal resources in order to match with the market demand. The ultimate goal of capacity management is to ensure customer order fulfilment with highest level of focus on quality, delivery and cost, while keeping the operational activities productive cost wise.

March 19-20 SBL

MATERIALS MANAGEMENT, INVENTORY ANALYSIS & CONTROL SYSTEMS


Material and Inventory management or control refers to the management of idle resources which have future economic value. Alternatively, Inventory may be defined as usable but idle resources that have economic value. Inventory analysis is one important aspect of the total management of an enterprise. It is ultimately the responsibility of the top management to achieve trade-offs among marketing, finance, production and other functions so as to obtain, as far as possible, an optimised and relatively balanced trade off so as to maximise the overall performance of the enterprise.

CO

UR

SE

S B

Y M

ON

TH

9


March 19-20 SBL

BUSINESS WRITING FOR EXECUTIVESFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

Having trouble getting your message across correctly the f irst time? This course will enhance the competency of the participants to communicate their thoughts and ideas with ease and confidence in business writing. Participants will also learn to overcome writer’s block and utilise readily available tools to assist them in communicating effectively.

March 19-20 SBL

COMPETENCY BASED FORKLIFT DRIVING SKILLS (CONDUCTED IN BAHASA

MALAYSIA)FE E S — FM M M E M BE R : R M689 • N O N - M E M BE R : R M795

Emphasises on both Theory and Practical aspects of Safe Forklift Driving. The course aims to sharpen the skills of Forklift Drivers and enable them to become better and safer drivers. A Practical Examination will be conducted at the end of the course to gauge their driving skills.

March 19-20 SBL

CHALLENGES IN HUMAN RELATIONS, LEADERSHIP, MOTIVATION AND TEAM

BUILDING (CONDUCTED IN MANDARIN)FE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

This course is designed to help the middle managem ent group to un der s t an d th e importance of human relations, leadership, motivation and team building in the businesses of people. This course will enable participants to increase confident of managing organisational job functions and human resources, improve subordinates’ quality of performance and productivity, and study world top business gurus’ concept and their application to business environment.

March 21-22 SBL

ISO 9001:2015 QMS INTERNAL AUDITINGFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

This course provides participants with the knowledge and skills in Internal Quality Auditing. The setting up of an Internal Quality Audit Team, principles and procedures for carrying out quality auditing will also be provided.

March 21-22 SBL

PENYELIAAN BERKESAN: MENGHADAPI 10 CABARAN UTAMA


Supervisors are often the front line for shaping employee engagement and productivity as well as overseeing compliance with workplace policies. However, without the proper training, direction and oversight, supervisors may be more likely to take missteps in these areas. There are 10 common supervision mistakes and this course will address what can be done to avoid them.

March 21-22 SBL

DEVELOPING EFFECTIVE PURCHASING ASSISTANTS/CLERKS


This course is designed especially for purchasing assistants/clerks who wish to acquire effective skills and knowledge of purchasing operating procedures and documentations. This course will enable participants to learn how to determine the total cost of products purchased, choose the best products available, develop KPI to identify reliable supplier, use suitable techniques for locating, choosing, negotiating, and managing suppliers, and study world top business gurus’ concept and their application to purchasing field.

March 21-22 SBL

ELECTRICITY AND TROUBLESHOOTING WORKSHOP FOR TECHNICIANS


This Electricity and troubleshooting course provides a foundational understanding of how electricity works in commercial and industrial settings. In this course, participants are immersed in basic practical, real examples that illustrate basic electricity circuits and troubleshooting in their plants and facilities. Participants will learn how to use electrical test equipment in their everyday jobs before moving on to an in-depth discussion about electrical components, where and how these components work, and their purposes within electrical systems. The goal is to teach participants how to reduce equipment downtime, improve overall efficiency and safety, and fix problems when responsible for electrical troubleshooting at the workplace.

CO

UR

SE

S B

Y M

ON

TH

10


March 26 SBL

EFFECTIVE TELEPHONE TECHNIQUES AND COURTESIES FOR FRONTLINERSFE E S — FM M M E M BE R : R M371 • N O N - M E M BE R : R M477

On completion of the course, participants will be able to communicate effectively and enhance the image of the company through proper handling of the telephone.

March 26 SBL

REMOVING COMMUNICATION ROADBLOCKS THAT INFLUENCE

PERFORMANCEFE E S — FM M M E M BE R : R M371 • N O N - M E M BE R : R M477

Communication functions to grease differences in information between mediums – relating this to more obvious scenario, think about a task assigned to a team. There are people within the team, between teams, and across the organisation who must share certain information. While some information must not be disclosed for technical reason, most information must be shared (i.e. due date for project submission, new SOP for material handling, customer complaints). Problems will arise if this information is not communicated through out. There are many reasons for this information breakdown such as lack of time, authority matter, or simply people being irresponsible. These are referred as Communication Roadblocks. This course focuses on this issue aiming to remove these roadblocks so that a task can be performed with excellent result.

APRIL 2018April 9-10 SBL

ESSENTIAL SKILLS FOR SECRETARIES AND ADMINISTRATIVE ASSISTANTS


At t h e a d m i n i s t r a t i ve l e ve l , m a ny j o b descriptions blur into each other, a secretary in a company sometimes might be called an administrative assistant in another. This course is specially designed to enable secretaries to learn essential skills to perform their present duties as Secretaries and acquire additional knowledge to handle more tasks, duties and responsibilities from time to time.

April 9-10 SBL

WAREHOUSE AND STORAGE MANAGEMENT : IMPROVING EFFICIENCY

AND MINIMISING COSTFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

Warehousing is an integral part of every logistics system that plays a vital role in providing a desired level of customer service at the lowest possible total cost. Numerous factors should be taken into account in managing a warehouse such as the warehouse design, storage method, packaging, material handling, manpower handling, administration and procedure, security and safety factors and current issues in warehousing.

April 9-10 SBL

DESIGN THINKING – PATH TO CREATING INNOVATION


Design thinking is a human centered approach to innovation. It starts off with understanding the customers’ journey, the pains and gains they went through. Everything is now centered around customers experience. For this to happen, employees will need to put on their thinking cap, be analytical and come out with creative solutions to satisfy customers’ needs. As such, this course will equip you with the understanding on design thinking and how to use the various tools to develop innovations that deliver unforgettable customer experience.

April 9-10 SBL

MOTIVASI, KEPIMPINAN, HUBUNGAN KEMANUSIAAN DAN PEMBENTUKAN

KUMPULAN KERJAFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

A course which cultivates the importance of motivation, leadership, interpersonal skills and teambuilding amongst employees in order to increase job satisfaction and achieve higher performance levels.

CO

UR

SE

S B

Y M

ON

TH

11


April 11-12 SBL

COMPLETE REFERENCE OF TRADE FINANCING FACILITIES


The financing of international trade includes such activities as lending, issuing letters of credit, factoring, export credit and insurance. Companies involved with trade finance include importers and exporters, banks and financiers, insurers and export credit agencies, as well as other service providers. Trade finance is of vital importance to the global economy, with the World Trade Organisation estimating that 80 to 90% of global trade is reliant on this method of financing.

April 11-12 SBL

PROFESSIONAL SELLING : PRACTICAL SECRETS FOR SUCCESSFUL SALES


Selling is an art and this art varies from person to person. The most important variable in the selling process is the potential customer, and the nature of potential customers also varies from person to person. Therefore, the successful Sale is the result of a seller-buyer encounter during which the seller was effective in creating interest, understanding the features and benefits of the product or service, and a desire to enjoy the benefits of the seller’s product / service. Sales begins with a need and ends with a choice. In-between, you have the opportunity to use a selling technique which sways the choice to your favour.

April 11-12 SBL

DRAFTING ESSENTIAL HR LETTERS, FORMS, POLICIES AND PROCEDURES

MANUALFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

Documents and letters are crucial in the Human Resource Department. This programme is meant to assist in increasing your efficiency. It helps to reduce the time you spend on drafting your Human Resource related correspondence. Samples are provided which can be further customised for your own organisational usage.

April 11-12 SBL

7 ALAT QC DAN PERLAKSANAAN QCCFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

This is a hands-on training programme designed to impart the skill to use the 7 QC Tools to solve quality problems and undertake improvement projects. Conducted in Bahasa Malaysia, participants will also learn the Quality Control Circles (QCC) philosophy and methodology. Use of PDCA system will be emphasised.

April 16-17 SBL

COSTING MADE SIMPLE FOR PLANNING AND CONTROL USING EXCEL


This course is designed to provide participants w i t h s o u n d u n d e r s t a n d i n g o f c o s t i n g principles, methods and practices. This would help determine the best method to apply cost to materials, department overheads and production units in order to better determine efficiency and profits of an organisation.

April 16-17 SBL

KEMAHIRAN MENJALANKAN ‘ON-JOB TRAINING’ YANG BERKESAN


O n - j o b t r a in in g (OJ T ) e nhan ces s t af f ’s performance without taking them away from the place of work or tasks they perform. Conducted in Bahasa Malaysia, this course is designed to equip supervisors with the necessary skills and approaches to conduct effective ‘On–Job Training’ for their subordinates.

April 16-17 SBL

UNDERSTANDING AND IMPLEMENTING ISO 9001:2015 QMS


This course enables participants to understand the ISO 9001:2015 Standard requirements for certification. It is also designed to equip participants with the knowledge and skills needed to implement the Quality Management System to meet the requirements of the latest ISO 9001:2015 Standard.

April 18-19 SBL

TAKE CHARGE OF YOUR EMPLOYEES : COMMUNICATION, COACHING,

COUNSELLING AND PROBLEM SOLVING (CONDUCTED IN MANDARIN)


The focus in management today is on people. Working for people, working with people, inf luencing people and solving problems through effective communication and creating happy groups of people is ever ybody ’s responsibility in an organisation. Managers, Executives, Supervisors and everyone is included in Coaching and Counselling of downline employees so that the work at hand can be done effectively with all parties involved enjoying a win-win feeling.

CO

UR

SE

S B

Y M

ON

TH

12


April 18-19 SBL

EFFECTIVE LOGISTICS MANAGEMENT AND COSTING


Over the last two decades, the discipline of business logistics has advanced from warehouse and transpor tation management to the boardroom of enterprise. Business logistics in today’s competitive environment includes all activities to move product and information to, from and between members. The supply chain provides the framework for businesses and their suppliers who join in to bring goods, services and information efficiently to the ultimate consumer. This course enables participants to appreciate the need for effective costing logistic management in today’s environment and to understand the various components that make up logistics management.

April 18-19 SBL

OCCUPATIONAL FIRST AID SKILLS AND CPR


Prevention is still one of the best methods against accidents at the workplace. However, even the best preventive efforts sometime fail and it is therefore prudent to prepare for such eventualities. It has been shown that proper initial handling of the accident victims contributes significantly to the final outcome and often determines if a life could be saved. This programme will impart the basic practical knowledge of First Aid and it includes a session on cardiopulmonary resuscitation (CPR).

April 23-24 SBL

DEVELOPING MIDDLE MANAGEMENT SKILLS FOR BRIDGING THE GAPS


This course helps the middle management group to widen their knowledge of management skills, thus increasing confidence in the ability to manage both the organisational job functions and human resources. It also assists participants in improving the quality of performance, productivity and work effectiveness of their subordinates.

April 23-24 SBL

ESSENTIAL STEPS IN SOLVING QUALITY RELATED PROBLEMS WITH QTOOLS


This course aims to widen par t ic ipants knowledge in solving quality related problems through determination of the Problem Area, identifying the Root Cause(s) of the Problem. Participants will learn the methods to solve these problems through investigation, analysis, and verification root causes, using the right tools and planning and implementing Correction and Corrective Actions.

April 25 SBL

PERANCANGAN DAN KAWALAN PENGELUARAN UNTUK PENYELIA

FE E S — FM M M E M BE R : R M371 • N O N - M E M BE R S : R M477

A production planning and control (PPC) system is concerned with planning and controlling al l aspec ts of manufac turing, including materials, scheduling machines and people, and coordinating suppliers and customers. An effective PPC system is critical to the success of any company. A PPC system’s design is not a one-off undertaking; it should be adaptive to respond to changes in the competitive arena, customer requirements, strategy, supply chain and other possible problems. Conducted in Bahasa Malaysia, this course will help production supervisors acquire the necessary strategies in which production planning and control able to saves time and money, while increasing quality and productivity in the manufacturing process.

April 25-26 SBL

6 WAYS TO MANAGE A PURCHASING DEPARTMENT EFFECTIVELY


It is of ten helpful to state the goals of a Purchasing department for your business. In this way, you will never lose sight of the purpose of the purchasing departmental functions and will be able to make more intelligent purchasing related decisions. A Purchasing department is effective when it provides an uninterrupted flow of materials and services for company operations, find reliable alternative sources of supply, buy at the most economic order quantities, buy the best value : a combination of right quality at the best price with the best supplier service and maintain good relations with vendors.

CO

UR

SE

S B

Y M

ON

TH

13


MAY 2018May 7 SBL

PENGIRAAN DAN PENILAIAN STOK SECARA SISTEMATIK


Conducted in Bahasa Malaysia, this course has been specially designed to help participants to conduct effective and proper counting of stock items in the stores/warehouses/production areas to ensure accuracy of available stocks and also investigate stock discrepancies effectively.

May 7-8 SBL

ESSENTIAL FACTORY MANAGEMENT AND OPERATION SKILLS


Current trends in terms of technological i n n o v a t i o n s a n d g l o b a l i s a t i o n i n t h e manufacturing industr y have completely changed the game plan of managing an operation. Key areas such as plant leadership, strategy planning and cascading, budgeting and cost management, work force engagement and driving the day-to-day execution plan are considered some of the critical skills needed to continuously align the dynamic business environment. In order to achieve this, the business unit leaders are required to constantly upgrade their skills to better manage the available resources and stay competitive in the marketplace to assure organisational growth and prosperity.

May 7-8 SBL

DYNAMIC LEADERSHIP: COMMUNICATING WITH AUTHORITY

AND ASSERTIVENESSFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

This course is especially designed for anyone who is interested in improving his/ her interpersonal skills and also building effective and assertive communication skills, including business and educational professionals, team and project leaders. This course will include topics like practicing assertive communication, exhibiting confident body language, recognising assertive characteristics, modelling assertive behaviour options, assertively managing real-world pressures and demands, profiling your conflict handling style, applying assertiveness techniques and reacting rapidly to common challenges.

May 7-8 SBL

PRACTICAL HUMAN RESOURCE MANAGEMENT SKILLS


This course aims to equip HR / Personnel staff with a strong foundation in HR/Personnel Management and become more ef fective in performing HR/Personnel Administration functions in accordance to established practices and statutory requirements.

May 8 SBL

CARA-CARA PENGANALISAAN PUNCA KEGAGALAN KUALITI


Analysing quality base failures is a critical process in determining the physical root causes of problems. The process is complex, draws upon many dif ferent technical disciplines, and uses a variety of observation, inspection, and laboratory techniques. One of the key factors in properly performing a failure analysis is keeping an open mind while examining and analysing the evidence to foster a clear, unbiased perspective of the failure.

May 9-10 SBL

FINANCE FOR NON-FINANCIAL MANAGERS AND EXECUTIVES USING

BUSINESS STIMULATION FE E S — FM M M E M BE R : R M848 • N O N - M E M BE R : R M954

This course will use a revolutionary and highly customisable business simulation where all participants manage companies in teams. The objective is to operate a successful business by manufacturing and marketing a product line, while competing with other businesses managed by other par ticipants; monitor revenue, profitability, market share, brand value, equity, and more. This programme is specially designed for non-financial Managers and Executives, Directors and General Managers who need to understand and interpret the financial results.

CO

UR

SE

S B

Y M

ON

TH

14


May 9-10 SBL

10 ESSENTIAL QUALITIES AND SKILLS FOR GREAT SUPERVISORS


Successful supervisors know what is going on in their organisation. They have knowledge about objectives and plans, their product, organisational hierarchy etc. It is necessary for them to store all this information otherwise they will not know where to look for information about all these matters. They also possess technical knowledge such as production technology, basic principles of management like planning, organising, directing, motivating and controlling. But these are not the only qualities and skills a manager, leader or decision maker needs to be successful.

May 9-10 SBL

MALAYSIAN CUSTOMS IMPORT AND EXPORT POLICIES AND PROCEDURESFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

This two-day course has been specially designed to cover all the essential areas of Customs procedures to help participants deal effectively with the Royal Malaysian Customs Department.

May 14-15 SBL

ISO 9001:2015 QMS INTERNAL AUDITINGFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

This course provides participants with the knowledge and skills in Internal Quality Auditing. The setting up of an Internal Quality Audit Team, principles and procedures for carrying out quality auditing will also be provided.

May 14-15 SBL

STRONG LEADERSHIP APPROACH IN BUILDING SAFETY CULTURE


Management must lead in the safety and health initiatives and employees’ co-operation is vital to ensure a safe workplace. A sound leadership in ensuring an effective safety and health management system can pay rich dividends in the form of reduction in accident rate. The close co-operation between the employer and employee will play a fruitful role in any safety endeavour. Both management and employees must be knowledgeable in the techniques of safety and health management so that they can contribute efficiently towards a safe and healthy workplace. This two-day intensive programme will provide valuable and high quality insights into instilling a safe workplace culture.

May 14-15 SBL

INVENTORY AND STORES MANAGEMENTFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

Stock control procedures and system as well as the stocktaking and stock evaluation functions will indefinitely af fect the economy of an organisation. This programme highlights the importance of managing the stores effectively.

May 14-15 SBL

KEPIMPINAN BERKESAN: MENGHINDARI 10 KESALAHAN SEBAGAI KETUA

PASUKANFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

It ’s often said that mistakes provide great learning opportunities. However, it ’s much better not to make mistakes in the first place! In this training, we’re looking at 10 of the most common leadership and management errors, and highlighting what you can do to avoid them. If you can learn about these here, rather than through experience, you’ll save yourself a lot of trouble as a Leader!

CO

UR

SE

S B

Y M

ON

TH

15


JUNE 2018June 6-7 SBL

EFFECTIVE SALES NEGOTIATIONS AND OVERCOMING SALES RESISTANCE


Knowing how to sell is a vital ingredient for sales success. In simple terms, effective sales negotiation techniques blend talking to the right people and listening hard to find out what they want to buy. Once you’ve got both those elements, you can close the deal to mutual benefit. Good sales skills include anticipating and dealing with any reasons the customer may choose not to buy, known in sales terms as ‘objection’. Selling techniques should include the ability to see when the customer is ready to buy, right ales techniques for closing sales and overcoming sales resistance.

June 6-7 SBL

BUILDING HUMAN RELATIONS, LEADERSHIP, MOTIVATION AND

TEAMWORK SKILLS @ WORKFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

This course is designed to help the middle managem ent group to un der s t an d th e importance of human relations, leadership, motivation and team building in the businesses of people. This course will enable participants to increase confident of managing organisational job functions and human resources, improve subordinates’ quality of performance and productivity, and study world top business gurus’ concept and their application to business environment.

June 6-7 SBL

TRANSITION TO ISO 45001 FROM OHSAS 18001


OHSAS 18001 will be withdrawn on publication of ISO 45001 and organisations currently certif ied to OHSAS 18001 will have a three year period to migrate to ISO 45001. ISO 45001 brings occupational health and safety management and continual improvement into the heart of an organisation. This new standard is an opportunity for organisations to align their strategic direction with their OH&S management system. In addition, there is an increased focus on improving occupational health and safety performance.

June 7 SBL

ELECTRICAL SAFETY AND LOCKOUT/TAGOUT


Failure to control electrical hazardous energy sources can results in severe injury and even fatality. Fortunately, these hazards can be avoided through the compliance of electrical safety rules and regulations including the use of lockout/tagout procedures. Lockout/tagout procedures isolate energy and control machinery and equipment, helping to protect employees servicing the equipment, operators, bystanders, and the equipment itself.

June 26-27 SBL

EFFECTIVE OFFICE ADMINISTRATION AND MANAGEMENT SKILLS


To p r ov i d e p a r t i c i p a n t s w i t h a b e t te r appreciation of their roles and responsibilities within the organisation through an improved system of managing the office administration and daily operations so as to achieve higher productivity.

June 26-27 SBL

FUNDAMENTALS OF QUALITY PRINCIPLES AND INSPECTION


Quality Control and Quality Assurance are key issues in manufacturing today, and the QA/QC group plays a key role in ensuring that the customer receives only quality products. To achieve this, it is imperative that companies have a well-trained and highly skilled group of QA/QC personnel who are not only able to detect problems but also prevent problems from occurring. In many industries, experienced operators are promoted to QA/QC Inspectors and subsequently to Supervisors without sufficient skills training to help them to be effective. In this course, participants will learn the skills and knowledge required for quality inspection and how inspection fits in a quality management system besides fundamental of quality principles.

June 26-27 SBL

ACCIDENT INVESTIGATION AND ROOT CAUSE ANALYSIS


Accidents and hazards to health represent costly factors in the work environment and must be guarded against constantly. However, during everyday activities, we do not give any thought to the possibility of accidents in the work stations. Significant number of occupational deaths and accidents could have been prevented if organisations use the best accident prevention strategies and practices. Accident investigation skill and ability is one of the best tools that management or a safety practitioner can have at his command. It does not only investigate an accident but it prevents reoccurrence of such accident.

CO

UR

SE

S B

Y M

ON

TH

16


June 26-27 SBL

SOURCING SKILLS AND DEVELOPING SAVINGS PLANS FOR PURCHASERS


Strategic sourcing skills play an important role in the cost structure and competitiveness of small and large businesses. These skills involve analysing high-volume purchases and developing long-term partnerships with a select group of suppliers that are capable of providing quality products and services at low costs. High-volume purchases are the best candidates for strategic sourcing because they are likely to have the greatest impact on lowering cost structures.

JULY 2018July 9-10 SBL

INCOTERMS IN INTERNATIONAL TRADE AND SHIPPING DOCUMENTATIONS


This programme is designed to help participants understand the import and export procedures and documentation from a practical point, to learn the various steps of import and export procedures and documentation flow and determine the trade terms, which offer greatest cost savings. In addition, participants will also learn how to avoid shipping errors and accurately describing the materials to be shipped and identify proper claims procedures and obtaining thorough understanding on claims documents. Participants will also be updated on the relevant Government Controlling Regulatory Trade Requirements.

July 9-10 SBL

MAINTENANCE AND TROUBLESHOOTING OF ELECTRICAL SUPPLY CIRCUITS,

RELAYS, CONTACTORS AND MOTORSFE E S — FM M M E M BE R : R M636 • N O N - M E M BE R : R M742

This course is specially designed for electricians, technicians and others in the electrical field who are directly or indirectly involved in the operation, maintenance and troubleshooting of electrical installation in the industry. Participants will be equipped with the knowledge of electrical circuits, relays, contactors and motors to strengthen and ensure the stability of the electrical power supply.

July 9-10 SBL

EFFECTIVE MATERIALS HANDLING, PLANNING AND CONTROL


B u s i n e s s e s t o d a y m u s t h a v e a g o o d understanding of the value structure and strategy of materials management in order to be competitive. Holding costs for raw materials account for the largest component of working capital in most organisations. Thus, new and effective techniques need to be adopted in order for the inventory to move efficiently and for purchasing costs to be reduced.

July 9-10 SBL

CORRECTIVE AND PREVENTION ACTION (CAPA) MANAGEMENT


Corrective action and preventive action (CAPA) are improvements to an organisation’s processes taken to eliminate causes of non-conformities or other undesirable situations. CAPA is a concept within Good Manufacturing Practice (GMP), and numerous ISO business standards such as ISO9001. It focuses on the systematic investigation of the root causes of identified problems or identified risks in an attempt to prevent their recurrence (for corrective action) or to prevent occurrence (for preventive action). Corrective actions (CA) are implemented in response to customer complaints, unacceptable levels of product non-conformance, issues identified during an internal audit. Preventive actions (PA) are implemented in response to the identification of potential sources of non-conformity.

CO

UR

SE

S B

Y M

ON

TH

17


July 11-12 SBL

BEST EMPLOYMENT PRACTICES: OFFER LETTERS, EMPLOYEE HANDBOOK, PROBATION AND TERMINATION/

RESIGNATIONFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

Managing the harmonious relationship of employee/employer may appear easy and trouble free, from a layman’s perspective. However, the development in law and daily practices in basic areas such as the offer letters, contents of employee handbook, handling probationers and termination/resignation a costly and time consuming exercise. There are many pitfalls in these grey areas and it is vital to avoid such pitfalls and adopt proper procedures at each stage of the employment of an employee.

July 11-12 SBL

FINANCIAL MODELLING USING EXCEL FOR BUDGETING AND CREATIVE

ACCOUNTINGFE E S — FM M M E M BE R : R M742 • N O N - M E M BE R : R M848

In budgeting it is required that finance play an important role in pivoting the business, to enable it to maximise the resources fully, reaping the best returns and strengthening the planning and control of the business. Creative Accounting is looking beyond the numbers in Financial statements and participants will be able to acquire intricacies of creative accounting, grasp the limitations and policies adopted by companies and identify various methods of presentation of facts and figures which can be used to make the accounting report more creative.

July 11-12 SBL

POKA-YOKE TECHNIQUES TO ELIMINATE HUMAN ERRORS


S e v e r e c o m p e t i t i o n a m o n g b u s i n e s s organis at ions have pushe d the qual i t y performance standards to the next level, so much so there is no room for errors and inef f iciencies, leading to the mindset of preventing defects or mistakes as the only way to survive in the marketplace. In that sense Poka-Yoke, a Japanese developed method, which emphasised team-oriented approach and root cause analysis to work out ways and means to prevent operational errors.

July 11-12 SBL

DELEGASI, PENGURUSAN MASA, KONFLIK DAN MENANGANI PEKERJA

BERMASALAHFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

This course cultivates the impor tance of delegating work and time management which in return helps to increase job satisfaction and achieve higher performance level. It also helps participants to overcome conflicts and handle difficult employees which in return provides for a harmonious work environment and enhance effectiveness of working with people.

July 16-17 SBL

HIRARC IMPLEMENTATION WORKSHOPFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R S : R M689

The Occupational Safety & Health Act 1994 requires the organisation to identify their hazards and control them and JKKP has issued a guideline to assist organisations to implement it. In the Law it is known as HIRARC “Hazard Identification Risk Assessment & Risk Control”. In OHSAS 18001:2007 Clause 4.3.2, the management system requires the organisation to implement HIRADC “Hazard Identification Risk Assessment & Determining Control.

July 16-17 SBL

MAINTENANCE MANAGEMENT, PERFORMANCE AND IMPROVEMENT

TOOLSFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

To improve any produc tion process , a l l production machinery need to be sustained at optimum conditions. The machinery need to run smoothly with Zero Downtime and produce Zero Defect. Such condition can only be achieved if a proper, effective and efficient maintenance system is done. Conventional Time-based and Trial and Error methods is not applicable in today’s machines and equipment maintenance. A proper and cost ef fective system of Maintenance Management practices, performance monitoring and improvement tools will enhance the company’s profitability and competitiveness.

CO

UR

SE

S B

Y M

ON

TH

18


July 16-17 SBL

7 PATHS TO MANAGERIAL EXCELLENCE USING PERSONALITY PROFILING


If people are to become leaders, they must believe that they can be a positive force in the world. Managers and potential Managers who use the Manager’s Toolkit more frequently are seen by others as better leaders. In addition, people working with leaders who use this Management Tools and Personality Profiling are significantly more satisfied with the actions and strategies of their leaders, and they feel more committed, excited, energized, influential and powerful.

July 16-17 SBL

PEMBENTUKAN SIKAP DAN PEMIKIRAN POSITIF


In order for an organisation to thrive, it must be able to respond to changing customers’ demands and to utilise and acquire new co m p e te n ci e s a n d te ch n o l o g y. A l l th e knowledge and technology won’t help unless you can execute and implement them. Effective execution and implementation is through your people. Regardless of your industry, people are the source of your competitive advantage. Conducted in Bahasa Malaysia, this course is designed to introduce new levels of employee motivation and efficiency, by creating a better understanding of the unique dynamics that effect employee motivation and morale within an organisation. With this understanding comes an enhanced ability to work together – towards common goals and over common obstacles.

July 18-19 SBL

TECHNIQUES OF WRITING ISO QUALITY OBJECTIVES, NCRs/CARs,

MEASUREMENT AND DATA ANALYSISFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

The participant is worked with a series of assignments geared towards real-life situations with respect to non-conformities and non-conforming s i tuat ions . T he prop er and correct technique of writing these quality-related documentation are nurtured into the participant’s repertoire of abilities in practical operational reporting. Special focus will be made onto decision-making from factual aspects.

July 18-19 SBL

TEKNIK KAWALAN KUALITIFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

Quality and Quality Assurance Control are key values in manufacturing today, and the QA/QC group plays a key role in ensuring that the customer receives only quality product. To achieve this, it is imperative that companies have a well trained and highly skilled group of QA/QC personnel who are not only able to detect problems but also prevents problems from occurring. In many industries, experienced operators are promoted to QA/QC Inspectors and Supervisors without sufficient skills training to help them be effective. To be conducted in Bahasa Malaysia, this training programme aims to address this issue.

July 18-19 SBL

ESSENTIAL SPOKEN ENGLISH MADE EASY FOR OFFICE AND OPERATIONS

STAFFFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

This course will enhance the competency in communication within the business context. Participants will practise the appropriate use of English, in situations commonly encountered in business environments.

July 18-19 SBL

ROOT CAUSE ANALYSIS FOR PRODUCTION PROBLEMS


S o l v i n g p r o d u c t i o n r e l a t e d p r o b l e m s require completely a dif ferent set of tools and techniques to determine the potential root cause, such as Value Stream Mapping, Fishbone analysis based on 4M + 1E, 7 Wastes, 3Ms Analysis, 6S Practices, Work Layout & Ergonomics, Multi-skills, Visual Control, TOC, Standard Work, Materials Replenishment System, Production Variance, etc. Bottom-line the above tools will help to resolve issues that create the performance gap in terms of productivity, schedule adherence, materials & information flow, meeting TAKT time, operating cost, VA/NVA ratio, financial ratio, etc.

CO

UR

SE

S B

Y M

ON

TH

19


July 23 SBL

PENDEKATAN PSIKOLOGI UNTUK KAUNSELING : 8 CABARAN UTAMA


Counseling psychology as a psychological specialty facilitates personal and interpersonal func tioning across the l i fe span with a fo cus on emotional , so cia l , vo cat ional , educational, health-related, developmental, and organisational concerns. Through the integration of theory and practice, and with a sensitivity to multicultural issues, this course encompasses a broad range of practices that help leaders improve resolve crisis and increase their ability in guiding employees live more highly functioning lives. Counseling psychology is unique in its attention both to normal developmental issues and to problems associated with physical, emotional, and mental disorders.

July 23 SBL

PENGURUSAN REKOD DAN FAIL YANG EFEKTIF


Conducted in Bahasa Malaysia, this course helps participants with the creation, organisation, maintenance, use, retrieval and disposition of records to promote efficiency and productivity in the organisation.

July 23-24 SBL

EFFECTIVE INVENTORY / STOCK CONTROL SYSTEM


The objective of an inventory/stock control system is to make inventory/stock decisions that minimise the total cost of inventory/stock, which is distinctly different from minimising inventory/stock. It is often more expensive to run out of an item (and thus be forced to obtain it through more expensive channels) than simply to keep more units in stock. Good control system, if in place, will minimise the total cost of inventory/stock through the use of an economic order quantity, which attempts to balance the carrying costs of inventory/stock with the cost of running out of an item.

July 23-24 SBL

DIAGNOSING AND OVERCOMING UNDERPERFORMANCE AT WORKPLACE


We often talk about unleashing the performance of an individual through development, but the first step in equipping people is to diagnose the cause of underperformance. Underperformance is not an overnight phenomenon. Something contributes to the gradual decline of the employee’s engagement or performance at work. Unfortunately, many leaders immediately attribute it to the lack of competency. Some contributing factors you need to look into include attitude, environment, competence and tools.

AUGUST 2018August 8-9 SBL

INCREASE YOUR BUSINESS VISIBILITY THROUGH SOCIAL MEDIA


One of the most valuable benefits of an internet-savvy approach to marketing your company online is the increased visibility that can reach an audience of millions with a few strategic and well-planned clicks. How visible is your company in the social media. The more online visibility your company has, the more likely people within your industry will look to you for necessary products or services. There may be better sites for deals on everything but the site gains an insane amount of traffic due to name recognition and search engine priority alone.

August 8-9 SBL

MANAGING THE LABORATORY : IMPLEMENTING GOOD PRACTICES


The objectives of this two-day course are two-fold: Firstly, to raise the awareness of the laboratory staff concerning the importance of understanding the basic requirements for running a laboratory or working in a laboratory. Secondly, to provide a guide for the general management of a good laboratory, based on certain general acceptance guidelines. This informative short course will cover the topics such as good laboratory design, basic laboratory techniques, laboratory data handling, safety in the laboratory, Good Laboratory Practice (GLP), laboratory waste management and quality system for laboratory.

CO

UR

SE

S B

Y M

ON

TH

20


August 8-9 SBL

12 STEPS SCHEDULE PLANNED MAINTENANCE


Schedule preventive maintenance has been in practice for the last 50 years. Preventive maintenance has long been considered as an activity for cleaning, calibration and checking. In an era of equipment dependence, it is critical that equipment is operated to its maximum eff iciency. Equipment health management thus becomes critical to our profit sector. This course enables participants to develop a proper schedule planned maintenance procedure.

August 8-9 SBL

TEKNIK-TEKNIK MENINGKATKAN PRODUKTIVITI


Participants will be given a comprehensive overview of various aspects of Productivity Improvement at the workplace. Conducted in Bahasa Malaysia, this course will provide a practical guide on the various Productivity Improvement techniques available which will help improve cost effectiveness.

August 13-14 SBL

SAFETY MANAGEMENT SYSTEM : DEVELOPING A SAFETY AND HEALTH

MANUALFE E S — FM M M E M BE R : R M636 • N O N - M E M BE R : R M742

It is outlined in OSH Act, 1994 that the duty to ensure Safety and Health at the work place lies mainly on employers and employees. One of the important legal obligation of employers under Section 16 of the OSH Act, 1994 is that they are required to outline the organisation and arrangements in achieving the objectives of the written Safety and Health Policy at the workplace.

August 13-14 SBL

STRATEGI MENGENDALIKAN PEKERJA BERMASALAH


We come across all sorts of employees in our working life, many of whom we would classify as ‘difficult ’. We spend so much of our working time dealing with these employees and more often than not we come away from the encounter, feeling frustrated and drained. To make matters worse, most of this time is wasted because of the ineffective ways we have been dealing with them. Fortunately, all is not lost as there are effective strategies on handling difficult employees.

August 13-14 SBL

ROOT CAUSE ANALYSIS : SOLVE QUALITY PROBLEMS BY ELIMINATING CAUSESFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

Building analytical competencies and abilities to conduct a thorough investigation of problem will lead to a deeper understanding of potential root cause(s) and how to effectively prevent it. This course will guide participants understand the nature of quality problems, and how to go about to solve it in a systematic manner using the correct analytical tools at each stage of problem solving process. A proven 10-point methodology that starts by defining a problem and takes you step-by-step to implementing system-wide solutions. Root cause analysis works because it eliminates your problem before it can occur.

August 13-14 SBL

SAFE FORKLIFT DRIVING SKILLS FOR BEGINNERS (CONDUCTED IN BAHASA


Emphasises on both Theory and Practical aspects of Forklift Driving for beginners. The course aims to provide basic Forklift Driving skills and enable them to become competent drivers. A practical session on proper driving skills, upkeep of forklif t and safe driving practices will be provided.

August 15-16 SBL

CHEMICAL HAZARD RISK ASSESSMENT AND CONTROL


Chemicals are a foundation of our modern society but also present risks. Improper use and poor understanding on management of chemicals will impact and exert unacceptable human and economic costs in the workplace. It is the duty of employer to protect employees from the adverse effects of chemicals. Thus there is a need to identify, evaluate and control any health risk associated with the use of the chemicals. This programme will provide guidelines for employers and employees on the procedures and protocol for conducting a chemical health risk assessment to ensure the safe use of chemicals. This two-day intensive programme will provide valuable insights into ensuring the efficient management of chemicals.

CO

UR

SE

S B

Y M

ON

TH

21


August 15-16 SBL

BUILDING EFFECTIVE SUPERVISORY SKILLS (CONDUCTED IN MANDARIN)FE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

This course is designed for those directly involved with supervising a team across all functional areas. Conducted in Mandarin, this course will enable participants to understand the roles and responsibilities of a supervisor, the important of communication in leadership, team work and motivation. Emphasise the concept of Catch Ball and appropriate HoRenSo necessary at work place, use suitable techniques for various aspects of supervisory management, and study world top business gurus’ concept and their application to related field.

August 15-16 SBL

TRANSFORMATIONAL LEADERSHIP APPROACH FOR HIGHER PERFORMANCE


Transformational leadership is a st yle of leadership where the leader collaborates with employees to identify the needed change, creating a vision to guide the change through inspiration, and executing the change in tandem with committed employees It also serves to enhance the motivation, morale, and job performance of employees through a variety of mechanisms which include connecting the employees sense of identity and self, being a role model for employees in order to inspire them to take greater ownership for their work, understand the strengths and weaknesses of employees and allowing the leader to align employees with tasks that enhance their performance.

August 15-16 SBL

EFFECTIVE LETTERS AND E-MAILS THAT GET YOUR MESSAGE ACROSS


How much of your time is spent writing emails and letters each week? Does writing come naturally to you or do you hesitate, stumble and lose time trying to put your words together? Think about the people who read your documents – are you convinced they are getting the message you want them to get? Poorly written communication can damage your organisation’s image – its time to take action! This course is highly interactive with activities designed to put your new skills into action throughout the course.

August 27-28 SBL

PRODUCTION AND OPERATIONS MANAGEMENT – EXECUTION AND

CONTROLFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

T h e e nt i r e p r o d u c t i o n a n d o p e r at i o ns management revolving on the fact that business organisation are required to manage right through the customer order process, planning and scheduling, procurement, raw materials management, production process planning and execution, inventory control, warehousing till delivery to customers. As part of the supply chain management, the said organisation are also needed to render the after sales support i.e., customer warranty return, repair or product upgrading, etc. Every single business process must be executed with a robust system to check and balance each of the transaction validity, and for this reason Lean Manufacturing approach are highly recommended.

August 27-28 SBL

PROCUREMENT GAME PLAN : EFFECTIVE COST REDUCTION AND NEGOTIATION

SKILLSFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

Purchasing plays an important role in the profitability and success of every business. The way the Purchasing function is managed and run will greatly influence the company’s bottom line. This programme aims to provide purchasing personnel with the knowledge to be efficient, effective and ultimately to purchase materials and services at the best prices without sacrificing quality and service. It highlights on how Purchasing personnel can help to increase productivity and achieve savings through effective purchasing.

August 27-28 SBL

PENGURUSAN MASA DAN MEMBINA KEMAHIRAN KOMUNIKASI YANG

EFEKTIFFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

M os t p e ople think ab out organis at ion, prioritisation and planning when they hear about time management. But it turns out that time management means using your time in the right, most productive way. When we communicate with people, we can take as many hours to transmit a message that can be perfectly done in minutes. This is also another time waster and most of the time we do not see it. Since we cannot avoid talking to people, on the contrary, we need people in our lives, we work in teams, and we create communities; then it is important to know how to improve your communication skills.

CO

UR

SE

S B

Y M

ON

TH

22


SEPTEMBER 2018September 5-6 SBL

DEVELOPING EFFECTIVE MARKETING STRATEGIES


With the current state of economic conditions, the continuous change of consumer preferences and the ubiquity of new products, no company c an af fo rd to d e - emp hasis e mar ke t in g operations. In a changing environment like ours, there is the need to sharpen our strategic thinking and visioning in order to stay ahead of competition. Upon completion of this course, participants will develop marketing skills required to identify opportunities and set the means best to serve these opportunities which most often are disguised as insoluble problems.

September 5-6 SBL

THE TOTAL SAFETY AND HEALTH COMMITTEE CHECKLIST


All SH committees are major investments in time and resources, yet they all too often fall short of expectations. SH committees are weak in procedures, activities, programmes and inactivity of committee members ...until now. The Total Safety Committee Checklist is a step-by-step guide for a SH committee activities and programmes and meeting agendas. Find both the basic ‘must do’ material for those SH committees that are just getting started, as well as extra credit items for highly effective SH committees.

September 5-6 SBL

PRODUCTION PLANNING AND CONTROL IN CREATING SUFFICIENCY


In the present challenging business environment with global market fluctuation and change of customers’ preferences, it is essential to have in depth knowledge and understanding of production control, planning and scheduling to reduce the overall manufacturing costs and thus improve productivity. This course will enable participants to develop skills in viewing and analysing customer forecast information, use suitable techniques to capture precise production capacity, select appropriate material procurement method and inventory control, and study world top business gurus’ concept and their application for optimal operations flow control and production system.

September 5-6 SBL

PENYELIA SEBAGAI PENGURUS ‘PRODUCTION’ DAN KUALITI


Supervisors are the most important link in the management chain of any business enterprise. Today, the task of supervising has become more complex with the role of being the bridge between management and employees. To meet this demanding challenge, supervisors are often required to function as collaborators and consensus builders besides running the day-to-day production operations while maintaining quality of output.

September 19-20 SBL

PROCESS CONTROL : MEASUREMENT AND CALIBRATION


Process control activities require measurement of both variable and attribute data, before plotting it on the control charts to recognise abnormal trends, assess statist ical data distribution and computing the capability of a process understudy. These data are normally acquired by using various measurement tools that come with certain level of accuracy and resolution depending on its application. It is equally critical to ensure the measurement tools are used, handled, stored and calibrated appropriately to maintain the tool accuracy and hence the data integrity.

September 19-20 SBL

BUILDING DYNAMIC HUMAN RESOURCE ASSISTANTS/CLERKS


Strategic business planning seeks to identify various factors critical to the success of the organisation. It also focuses on how the organisation can become better positioned and equipped to compete in its industry. To accomplish this, the Human Resource Department has a specific and vital role to play. Employees are the most important asset of an organisation and will lead an organisation to gain competitive advantage. The Human Resource function serves as a change agent for the organisation. The Human Resource Assistants deal with all employees in their daily routine and thus contribute to the Human Resource Department as a whole.

CO

UR

SE

S B

Y M

ON

TH

23


September 19-20 SBL

PENYELENGGARAAN BERASAS MASA DAN KEADAAAN


Time Based Maintenance is a scheduled inspection to detect conditions that might cause breakdowns and restoring the equipment back to original condition, while Condition Based Maintenance is the control of equipment components where it is used until their life span maximise. Both the maintenance approach is a proactive an effective method to detect the deteriorating condition so that breakdowns can be prevented and eliminated so that production is not affected and no major losses occurred.

September 24-25 SBL

MANAGING AND HANDLING CHEMICALS AT THE WORKPLACE


The use of chemicals in developed and developing countries have been increasing significantly during the past three decades. It is no doubt that chemicals will continue to play an important role in the arena of industries. However, these chemicals will pose danger in cases where we are not able to manage them properly. The aim of this training is to educate the participants on management of chemical safety including the proper manner of handling chemicals. This training will also expose the participants on the requirement of chemical safety as per Occupational Safety and Health Act and Regulations.

September 24-25 SBL

ENERGY EFFICIENCY IN ELECTRICAL SYSTEMS


In line with the Energy Management Regulation 2008 which came into effect on December 15, 2008, this programme represents a unique effort of FMM Institute to produce a pool of qualified energy manager for the industry towards the noble vision of utilising energy efficiently. This programme will enable participants to acquire the knowledge on the importance of energy efficiency standards and labelling; understand energy performance standards and testing facilities to be referred and used; be made aware of the importance of energy conservation and energy efficiency by classification of energy efficient equipment and be able to use the knowledge and skills gained to execute energy efficiency practices in their working place in electrical systems.

September 24-25 SBL

MEMBINA PASUKAN KERJA YANG DINAMIK DAN PROSES PENYELESAIAN

MASALAHFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

Whether there’s a complex project looming or team members just want to get better at dealing with day-to-day issues, employees can achieve much more when they solve problems and make decisions together. By developing problem-solving skills, team members can improve their ability to get to the bottom of complex situations. And by refining their decision-making skills, each team member can help each other work together maturely, using different thinking styles, and commit collectively to decisions.

September 24-25 SBL

ISO 9001 : 2015 THROUGH PROCESS APPROACH AND PLANNING


Process approach is often, even to this day, has been misunderstood in many organisations. This course will help the participant re‐align what process approach is and how the supposedly simple process of planning can be ver y important in support of all task, activities and processes carried out. It can be said that both process approach and planning need to go hand‐in‐ hand in order for an organisation to improve and to operate effectively. This course contents allow the baseline practitioner to grasp simple and workable principles on making the system work using uncomplicated linkage of process approach and fundamental elements of planning simultaneously.

CO

UR

SE

S B

Y M

ON

TH

24


OCTOBER 2018October 8-9 SBL

DYNAMIC WORK HABITS FOR IMPROVING PERFORMANCE


Most often, people like to have a proactive life, take charge of themselves and become a more positive person with a right attitude. This can be achieved if one adopts a practical approach using the A.I.A. (Awareness – Insight – Action) methodology to understanding how habits are formed and how they impact the way we lead our lives. Each habit culminates with an application of new work habits which when applied diligently which will help people position themselves better for the radically changing world.

October 8-9 SBL

PENINGKATAN PRESTASI KERJA UNTUK PEKERJA


Conducted in Bahasa Malaysia. This course is designed to help participants understand individual differences, review their attitude, obtain positive working culture outlook and acquire skills that will improve their overall performance.

October 8-9 SBL

HANDLING CUSTOMER COMPLAINTS PROFESSIONALLY


We live and work in a business-sensitive economy. More importantly as manufactured products/services become more alike, it is increasing the quality and service provided to customers that forms the critical difference between success and failure especially handling customer complaints. Handling customer complaints tactfully is an art and one must be able to anticipate customer’s reactions, communicate clearly and achieve win-win outcomes.

October 8-9 SBL

SLIP, TRIP AND FALL PREVENTION : PROTECT AGAINST LEADING CAUSE OF

CASUALTIES FE E S — FM M M E M BE R : R M636 • N O N - M E M BE R : R M742

Slips, trips, and falls are a major cause of prevent able injur ies and deaths in the workplace, only motor vehicle incidents cause more worker fatalities. This Slip, Trip and Fall Prevention course will increase awareness of hazards and workers’ ability to prevent them, ultimately creating a safer work environment for all employees. Slips trips and falls happen everywhere – in retail stores, manufacturing facilities, corporate offices and at home. This course will help individuals in all settings recognize, evaluate and control slip, trip and fall hazards.

October 10-11 SBL

COST REDUCTION TECHNIQUES FOR PRODUCTION OPERATIONS


Cost management became the competitive tool in the dynamic marketplace especially for high volume production environment. In fact cost elements are being scrutinised as one of the most important agenda in the annual strategic business planning, to be discussed, reviewed and closely monitored to ensure the long term survival of any profit oriented organisations. Operational inefficiencies and production wastes to be objectively measured and cost saving projects are scoped accordingly. Therefore its crucial to set up a robust financial system that tracks and quickly identif ies cost performance gaps, supported by well established cost reduction methodology, which will give the organisation extra miles in terms of adding value to all business stake holders.

October 10-11 SBL

SHARPENING YOUR PURCHASING MANAGEMENT SKILLS


In order for companies to pay attention to the changing role of the purchasing function in the twenty-first century, the fundamental areas of practical management techniques and skills in purchasing have to be examined. This programme will assist the purchasing personnel to improve their operations in meeting corporate objectives and goals.

CO

UR

SE

S B

Y M

ON

TH

25


October 10-11 SBL

OCCUPATIONAL FIRST AID SKILLS AND CPR


Prevention is still one of the best methods against accidents at the workplace. However, even the best preventive efforts sometime fail and it is therefore prudent to prepare for such eventualities. It has been shown that proper initial handling of the accident victims contributes significantly to the final outcome and often determines if a life could be saved. This programme will impart the basic practical knowledge of First Aid and it includes a session on cardiopulmonary resuscitation (CPR).

October 15-16 SBL

PRACTICAL GUIDE TO ELECTRICAL WIRING, INSPECTION,

TROUBLESHOOTING AND REPAIRINGFE E S — FM M M E M BE R : R M636 • N O N - M E M BE R : R M742

A good wiring system must fulfil the statutory requirements such as safet y regulation, IEE wiring regulation, protection against electrical shock, direct and indirect contact, thermal effects, under voltage and residual current device and protective measures. This programme is designed for all those involved in maintaining and troubleshooting electrical wiring systems.

October 15-16 SBL

MANAGING MULTI TASKING: DISCIPLINE OF GETTING THINGS DONE


Multitasking has become the mantra of the new millennium… a term often accompanied by the cry, “We’ve got to do more with less.” During the course you will learn practical skills for managing multiple tasks and conflicting priorities. You will also learn tactics for coordinating multiple projects and juggling competing demands on your time and attention from multiple bosses. Specific challenges pertaining to the participants’ work environment will be discussed and a solution-convergence process will be used to identify practical suggestions for handling each situation.

October 15-16 SBL

OPERASI STOR DAN GUDANGFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

There is no doubt that ef f icient store and warehouse operation provide the core for successful business operation. The lack of inventory and stores management would also affect the smoothness of your business conduct. Hence, this programme will provide participants with an understanding of the principles and operation procedures of managing a store and warehouse. To be conducted in Bahasa Malaysia, this programme will benefit all store and warehouse staff who should be properly trained to enable them to perform their duties with efficiency and responsibility.

October 15-16 SBL

DEPARTMENTAL FUNCTIONAL BARRIERS : REMEDIES FOR SILO

BEHAVIOUR FE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

Organisations of all sizes often suffer from the consequences of internal func tional barriers. The problem is variously termed as Silo Thinking, Silo Vision, Silo Mentality or the Silo Effect. This is evident when directors, departments, managers, teams or staff may be high performers individually, but fail to choreograph their activities to create peak performance for the organisation. This symptom is so widespread that it is often accepted as an inevitable problem within all organisations. Except that it is not inevitable. Silo behaviour often occurs between the leaders and workers of one department towards the leaders and workers from other departments.

October 22-23 SBL

CONTINUOUS QUALITY IMPROVEMENT – PRACTICAL TOOLS AND TECHNIQUESFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

Presenting an unusual and unique system for Continuous Quality Improvement (CQI), this course is geared for managers/ executives/officers who want or need to support quality improvement in their organisations. It is the contributions made by CEO’s and upper management that moves the quality process forward, and because of this structure, this course will be able to guide you to Implementing Quality focuses on the concepts, thinking and systems necessary for management to operationalise the CQI philosophy.

CO

UR

SE

S B

Y M

ON

TH

26


October 22-23 SBL

ESSENTIAL WRITTEN ENGLISH MADE EASY FOR OFFICE AND OPERATIONS

STAFFFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

This course will enhance the competency in communication within the business context. Participants will practise the appropriate use of written English in situations commonly encountered in business environment.

October 22-23 SBL

KOMUNIKASI, COACHING, KAUNSELING DAN PENYELESAIAN MASALAH


The focus in management today is on people. Working for people, working with people, inf luencing people and solving problems through effective communication and creating happy groups of people is ever ybody ’s responsibility in an organisation. Managers, Executives, Supervisors and everyone is included in Coaching and Counselling of downline employees so that the work at hand can be done effectively with all parties involved enjoying a win-win feeling. Conducted in Bahasa Malaysia this programme aims to help participants improve interpersonal and communication methods in order to get the best from staff and enhance their effectiveness in working together with people.

October 22-23 SBL

COST AND PRICE ANALYSIS IN PROCUREMENT


In some purchases, price analysis alone will be sufficient; in others, price analysis will be used to corroborate the conclusions arrived at through cost analysis. The form and degree of analysis are dependent on facts surrounding a particular subcontracting or purchasing situation. The scope of pincreaserice analysis performed and the particular techniques used will depend on whether or not cost analysis is done, as well as on such factors as type of product or service, dollar value, purchase method, and extent of competition

October 24-25 SBL

BLUNDERS THAT WILL BLOW YOUR SALES


Tired of blowing your sales pitch? Learn what not to do at the next sales meeting to turn more prospects into paying customers. Although to err is only human, human errors can easily be minimised. Even the most seasoned sale professional makes mistakes from time to time. Avoid these at all costs and you might just close that sales. Through this course, participants will learn to avoid 7 blunders that will blow their sales.

October 24-25 SBL

SAFETY MANAGEMENT FOR EXECUTIVES AND SUPERVISORS


S a f e t y p l a y s a n i n t e g r a l p a r t o f t h e responsibilities of every executive and supervisor in an organisation. The major responsibilities are inherent in the responsibilities and authorities of middle management staff who design and implement the operational system within which employees must perform. The successful implementation of safety/loss control activities of management at all levels in an organisation and requires the safety management team to work knowledgeably and effectively with all others towards improvement of the total management system.

October 24-25 SBL

IMPROVING EMOTIONAL INTELLIGENCE, TIME MANAGEMENT AND

PSYCHOLOGICAL TOOLS FOR STRESS MANAGEMENT


“Working pressure is very common among the working classes and emotional stress has become part of the career. In fact, all the pressure is from the value of personal conviction and judgement. The source of pressure is formed by the divergence between individuals’ perception of the ideal situation and the reality. As long as there is no right or wrong about the pressure, we can transform it into driving force to help achieve goals. Emotional intelligence describes the ability, capacity, skill or a self-perceived grand ability to identify, assess, manage and control the emotions of one’s self, of others, and of groups. Emotional, Time and Stress management is the key for individual performance and success as well as team’s performance.

CO

UR

SE

S B

Y M

ON

TH

27


October 24-25 SBL

EFFECTIVE MANAGEMENT OF ACCOUNTING FUNCTIONS


T his course highl ight s the need for an Accounting department to be focused and proac tive in implementing ef f icienc y in managing its functions. It also discusses on how to improve on better workflow and processes besides the main accounting functions.

NOVEMBER 2018November 12-13 SBL

PROMOTE YOUR PRODUCTS IN THE MOST EFFECTIVE MANNER


You have a great product that you have just developed. However, if you do not promote it then no one will know of its existence. If no one knows of its existence, then there will be no sale. As such, you need to create a strategy in promoting, marketing and launching your great product so more people will know about it and ultimately purchase the product. This programme is designed to help you to market your products in the most effective manner based on the budget that you can allocate.

November 12-13 SBL

PEMBENTUKAN KERANI YANG CEMERLANG


The clerical staff plays a crucial role to assist a manager in the daily routine work f low. Their role and responsibilities helps to keep the department well organised, efficient and effective. They also need to work closely with all other departments internally, and deal with external organisation / corporate entities. This course is designed to help participants understand their roles / responsibilities and be a more effective clerical and administrative staff.

November 12-13 SBL

COMPETENCY BASED FORKLIFT DRIVING SKILLS (CONDUCTED IN BAHASA


Emphasises on both Theory and Practical aspects of Safe Forklift Driving. The course aims to sharpen the skills of Forklift Drivers and enable them to become better and safer drivers. A Practical Examination will be conducted at the end of the course to gauge their driving skills.

November 14-15 SBL

KAIZEN FOR ACHIEVING OPERATIONAL IMPROVEMENTS


Kaizen, Japanese for “improvement” or “change for the best” refers to the practices that focus upon continuous improvement of processes in manufacturing and business management. This course aims to help participants understand the various steps and methodologies used in Kaizen and also make an informed decision about the specific areas that should be addressed at their workplace.

November 14-15 SBL

PENGURUSAN DAN TEKNIK KAWALAN BAHAN KIMIA


It is no doubt that chemicals will continue to play an important role in the production in order to sustain the needs of the people as well as for more development activities to provide jobs. Chemicals are always been associated with the human health and environment compared with other groups of hazards. It is the duty of employer to take action to manage and control chemicals hazardous to health, through progressive application of control measures in order to reduce the exposure level of employees to the lowest practical level.

CO

UR

SE

S B

Y M

ON

TH

28


November 14-15 SBL

PRACTICAL LETTERS OF CREDIT (LCS) APPLICATION


Knowledge on banking facilities and the required quantum, risk and fraud occurrence in domestic as well as international trade, and the measures taken to prevent such occurrences, form an integral part of a successful business entity. This course will cover all the important aspects of Letters of Credit (LCs) — its function and types, documentation and endorsement to ensure smooth trade transactions and to avoid unnecessary delay.

November 14-15 SBL

PENGURUSAN PEKERJA YANG BERKESAN


Employee management is your first concern if you are a supervisor or manager at work. Ef fective management and leadership of employees allow you to accomplish your goals at work. Ef fective employee management and leadership allow you to capitalise on the strengths of other employees and their ability to contribute to the accomplishment of work goals. Successful employee management and leadership promote employee engagement, employee motivation, employee development, and employee retention.

November 21 SBL

BEHAVIOUR BASED SAFETY FOR SUPERVISORS AND MANAGERS


The Industry with its many Hazards has been having many accidents that caused serious injuries and fatalities. 80 to 85% of these accidents were caused by Unsafe Acts of workers. Unsafe Acts of workers needs to be corrected at the bud and if it is not done at that moment it would spread out to all other workers. Leaders, Supervisors and Managers have to be an example to the workers and stop all Unsafe Acts at the start. This programme is specially designed to build the Leaders, Supervisors and Managers’ Safety Characters.

November 21-22 SBL

KEMAHIRAN PENYELIAAN LANJUTANFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

Provide participants with knowledge, skills and practical approach to handle the finer skills of supervisory management and to be inspired and motivated for effective supervision.

November 21-22 SBL

MISCONDUCT, DISCIPLINARY AND GRIEVANCE HANDLING AND DOMESTIC

INQUIRYFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

Provide an insight on how grievances arise and how they should be handled, the disciplinary procedures in cases of misconduct and also the proper procedures required in conducting a domestic inquiry.

November 21-22 SBL

7 QC TOOLS AND QUALITY CONTROL CIRCLE (QCC)


One of the greatest challenge to today’s industries and companies is how to change the way that employee work and raise their productivity and product quality. To achieve this, the employees must be well equipped with the right tools and method towards process of continuous improvement. The tools mentioned here are the 7 QC Tools and it a MUST for all those involved in Quality Control Circles (QCC). The formation of QCC will then greatly enhance the effectiveness and efficiency of employees which will lead towards profitability for the organisation.

November 22 SBL

ON THE ROAD BEHAVIOUR BASED SAFETY AND DEFENSIVE DRIVING


Employe es who op erate transp or tat ion vehicles on the road face a lot of hazards which could cause severe property damage, bodily harm, fatality and mental trauma. In Malaysia the commuting accident rate is on par with industrial accidents and in terms of fatality it exceeds industrial accidents! As the Malaysian Road Safety rules are adequate and the road conditions are considered to be generally good, 85 to 90% of the accidents are caused by Unsafe Acts, which is related to Human Behaviour.

CO

UR

SE

S B

Y M

ON

TH

29


November 26 SBL

EFFECTIVE STOCKTAKING, VALUATION AND RECTIFYING SHORTFALLS /

PROBLEMSFE E S — FM M M E M BE R : R M371 • N O N - M E M BE R : R M477

This course has been specially designed to help participants to conduct effective and proper counting of stock items in the stores/warehouses to ensure accuracy of available stocks and also to investigate stock discrepancies effectively.

November 26-27 SBL

WORK STUDY FOR PRODUCTIONFE E S — FM M M E M BE R : R M583 • N O N - M E M BE R S : R M689

Work Study is the systematic examination of the methods of carrying out activities such as to improve the effective use of resources and to set up standards of performance for the activities carried out. In this context then work study is a collection of techniques used to examine work - what is done and how it is done so that there is a systematic analysis of all the elements, factors, resources and relationship affecting the efficiency and effectiveness of the work being studied.

November 26-27 SBL

EMPLOYEE ENGAGEMENT THROUGH COACHING, COUNSELLING, CHANGE

MANAGEMENT AND HANDLING DIFFICULT PEOPLE


This course is designed to those involved in the businesses of people across all functional areas. This course will enable participants to cultivate the right attitude of mind needed to be a good coach and counsellor, develop the key skills and be able to apply them in work place, understand the 6W3H of change management, learn prevention and cure techniques to manage difficult people at work to achieve employee true potential and organisational goal, and study world top business gurus’ concept and their application to related field.

November 26-27 SBL

ACCIDENT AND INCIDENT INVESTIGATION, RECORDING AND

REPORTING (NADOPOD) FE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

Accidents and hazards to health represent costly factors in the work environment and must be guarded against constantly. However, during everyday activities, we do not give any thought to the possibility of accidents in the work stations. More than two million workers die each year through work-related accidents and diseases. This figure does not account for injuries which are chronic and acute in nature. Significant number of occupational deaths and accidents could have been prevented if organisations use the best accident prevention strategies and practices. Accident investigation skill and ability is one of the best tools that management or a safety practitioner can have at his command. It does not only investigate an accident but it prevents reoccurrence of such accident.

November 27 SBL

WHY ‘5 WHYS’ : GETTING TO THE ROOT OF THE PROBLEM


This course guides you on how to use the 5 Whys quality tool to analyse the root cause of a problem. It can save you time in identifying your problem, which allows you to move efficiently toward potential solutions. Learn how to use the 5 Whys quality tool, a simple yet effective technique for determining the root cause of a problem. You will be able to guide a team implement this method and help them arrive at the root cause of their process issue. Then use a template provided to get your own 5 Whys analysis started.

CO

UR

SE

S B

Y M

ON

TH

30


DECEMBER 2018December 5-6 SBL

PRODUCTION AND QUALITY MANAGEMENT SKILLS AND SOLUTIONS

FOR SUPERVISORS FE E S — FM M M E M BE R : R M583 • N O N - M E M BE R : R M689

Production and Quality Management Skills gives your supervisors a sound and thorough understanding of what it means to be a total operational leader, and teaches them how to create and successfully manage in a total production and quality environment. Just as important, the course itself provides many opportunities for your supervisors to discuss their experiences and share information with each other. As they proceed through the course, they apply their collective wisdom and insights to your organisation’s most urgent improvement opportunities.

December 5-6 SBL

MEASURING COST OF POOR QUALITY FOR CONTINUOUS IMPROVEMENT


The total operating cost due to poor quality combined with other form of waste is known as a hidden factory with so many non-value added activities such as rescreening, reworking, excessive inspection and testing, waiting or searching for materials or tools and high unplanned downtime, clouded the production shopfloor. Basically the operations transparency of such situation will be very poor with low employee morale, and worst still the hidden cost continue to grow. In order to eliminate the problem, the operations team needed to set-up a system to track and monitor the waste due to poor quality in terms of dollars spent, which will be the basis for continuous improvement projects.

December 5-6 SBL

DELEGATION, TIME MANAGEMENT, HANDLING CONFLICTS AND DIFFICULT

EMPLOYEES (CONDUCTED IN MANDARIN)


Middle management is the connector between top management and the subordinates. As such, this level of management plays a very important role in ensuring organisational operations are running smoothly, so as to allow top management to focus on guiding the organisation to another level of growth. This course seeks to help middle management to be more competent in delegating, managing time, handling conflicts and difficult employees.

December 5-6 SBL

ADVANCED FINANCIAL ACCOUNTING PRACTICES AND PROCEDURES


This course will lead you through the various important and critical areas of accounting so that participants will acquire a better understanding of the practices and procedures in areas such as Accounting Standards, Profit, Revenue, Income Statement, Fixed Assets, Stock, different types of Accounts and Financial Statement.

December 10 SBL

CREATING AND MAINTAINING AN EFFECTIVE FILING AND RECORDS

SYSTEMFE E S — FM M M E M BE R : R M371 • N O N - M E M BE R : R M477

Often we hear a business is only as good as its records. All correspondence with clients, f inancial information, market and clients’ facts are all kept in f iles. The term records management refers to the administrative function in any organisation concerned with the creation, organisation, maintenance, use, retrieval and disposal of records. An organisation can save on time and money if it practises efficient record management as vital information can be retrieved and processed. This programme helps participants with the creation, organisation, maintenance, use, retrieval and disposal of conventional records to promote efficiency and productivity in the organisation.

December 10-11 SBL

TEKNIK-TEKNIK PENYELENGGARAAN EFEKTIF UNTUK JURUTEKNIK


Technicians are expected to perform efficient t roub lesho oting, do prop er prevent ive maintenance, control the usage of spare parts, and possess good maintenance etiquette. Conducted in Bahasa Malaysia, this programme is designed to provide best known methods that every maintenance personnel should be equipped with.

CO

UR

SE

S B

Y M

ON

TH

31


December 10-11 SBL

PENGURUSAN STOR DAN PENGAWALAN INVENTORI


There is no doubt that ef f icient storing and inventory control operations provides the core for successful business operation. Store/warehouse plays a crucial role in an organisation. The lack of inventory and storing management would also affect the smoothness of your business conduct. Hence this course will provide participants with an understanding of the principles and operation procedures of managing inventory and storing activities within one’s own unit or department.

December 10-11 SBL

DEALING WITH SLOPPY WORK, BAD BEHAVIOUR AND ATTITUDE VIRUS


The issue of sloppy work by employees is a serious undertaking. Sloppy work is usually associated with tasks performed in a careless or lazy way, or actions that show no regard for team goals and objectives. Similarly, bad behaviour and negative attitude relates to how you feel about your work and your approach towards work. Dealing with inappropriate workplace behaviour can be challenging for employers. Sometimes the problem is an employee’s abrasive personality or unprofessional conduct. Sloppy work, bad behaviour and negative attitude can damage a person’s career, a team’s moral and even an organization’s success. Therefore it is important to deal effectively with this issues at work.

December 11 SBL

INTERNAL 6S AUDITINGFE E S — FM M M E M BE R : R M371 • N O N - M E M BE R S : R M477

Most successful companies have one thing in common i.e., they practice good housekeeping or 6S. 6S is basically the steps for good housekeeping. A clean and tidy environment can boost up the morale of the workers thus resulting in greater efficiency, effectiveness and commitment towards their work. It is everyone’s responsibility, from the top management to the operators to be involved and committed for 6S to be implemented successfully. This course is primarily designed to ensure participants acquire the knowledge and ability to conduct a 6S workplace audit.

December 12 SBL

BEHAVIOURAL BASED INTERVIEWING TECHNIQUES


The selection of a new team member is a major investment for your organisation and the candidate. Developing and maintaining a selection system that yields solid returns – productive employees who enjoy their responsibilities and seek opportunities to continuously improve their jobs is critical to the success of every organisation. Hiring the wrong person for the job can be costly. Consider the time and expenses associated with interviewing candidates, training new hires, advertising and related administrative activities.

December 12-13 SBL

LIFE SAVING RULES : BEST PRACTICES TO REDUCE ACCIDENTS AT WORKPLACE


Life-saving rules for safety are rules that are deemed to be safety-critical and for which there will be zero tolerance for violation. Adoption of life-saving rules can be a helpful approach to ensure ongoing focus on those protective measures most important for avoiding serious injuries. However, implementation of life-saving rules without using a carefully planned approach can result in serious problems that actually detract from an organisation’s safety objectives. This course provide the process that should be used for the implementation of life-saving safety rules, and explains the pitfalls that can occur if a well-designed implementation process is not followed.

December 12-13 SBL

IMPROVEMENT QUALITY PRINCIPLES IN MANAGEMENT SYSTEM (ISO QMS)


One of the definitions of a “principle” is that it is a basic belief, theory or rule that has a major influence on the way in which something is done. “Quality management principles” are a set of fundamental beliefs, norms, rules and values that are accepted as true and can be used as a basis for quality management. The QMPs can be used as a foundation to guide an organisation’s p e r f o r m a n ce i m p r ove m e nt . T h e y we r e developed and updated by international experts of ISO, who are responsible for developing and maintaining ISO’s QMS.

32


NOTES

EX

EC

UT

IVE

DIP

LO

MA

33


EXECUTIVE DIPLOMA

INDUSTRIAL RELATIONS

1. Industrial Practices in Malaysia 2. Organisational Behaviour 3. Occupational Safety and Health

Management 4. Training Development 5. Human Resource Management6. Malaysian Employment Law 7. Collective Bargaining and Negotiations 8. Compensation and Benefits 9. Project Paper

FMM INSTITUTE PERAK is proud to organise EXECUTIVE DIPLOMA course in INDUSTRIAL RELATIONS, which is scheduled for 2018. Our Executive Diploma course are specially tailored to meet and foster success of individuals and organisations in today’s rapidly changing and globally competitive environment. They are targeted at working adults with a Diploma/Degree in any Discipline or any Professional qualification with a minimum of 1 year of working experience or Certificate/SPM/STPM holders with 3 years of working experience. To facilitate the working adults, classes will be conducted on Sundays from 9:00 a.m. - 5:00 p.m. Each course covers 9 intensive modules which combine the latest business concepts and best practices of the representative areas of functions. Taught by experienced corporate and industry practitioners who will bring with them wealth of academic theories and real world expertise, these courses provide participants with an excellent combination of academic and pragmatic knowledge via lectures, case analysis, group discussions and presentations.

FOR FURTHER INQUIRIES on the respective course, please contact :

MR MAHINDER / MS NICOLE / MS EDA / MS HARVINDAR

Tel : 05 - 5488660 5488550 5488770Fax: 05 - 5488221 5488331Email: [email protected]

DURATION 12 monthsCLASSES Scheduled SundaysTIME 9:00 a.m. – 5:00 p.m.MODULES 8 + Project PaperASSESSMENT Examination, Assignment and Project

ENTRY REQUIREMENTS

DIPLOMA/DEGREE + 1 yr work exp.CERTIFICATE/SPM/STPM + 3 yrs work exp.

FEES* inclusive of 6% GST

FMM Members RM7,420*

Non-Members RM7,950*

Self-Sponsored RM7,420* (Installment Basis)

in I N D U S T R I A L R E L AT I O N SRegistration is OPEN NOW

CE

RT

IFIC

AT

E &

EX

EC

UT

IVE

CE

RT

IFA

CA

TE

34


FMM EXECUTIVE CERTIFICATE IN INDUSTRIAL RELATIONS

(leading to Executive Diploma In Industrial Relations Management)

FEES | FMM MEMBER : RM3,180 | NON-MEMBER : RM3,710Specially developed with the aim to prepare HR personnel to manage the complexities as well as to face the changing needs of the various industries in regards to Industrial Relations Management. This programme will not only provide one with sound theoretical knowledge of the subject matters but practical applications in the business environment. It keeps one in pace with the ever changing business surrounding whilst achieving desired goals successfully.

CERTIFICATE IN BOILERMAN GRADE 2 / GRADE 1

FEE S | FMM MEMBER : R M1,484 | NON -MEMBER : R M1,908Sp e ci a l l y d e s i g n e d Ce r t i f i c ate Co u r s e to upgrade the skills and knowledge of Apprentice, Boiler Assistants and others who are handling Steam Boilers and to enable them to prepare for the Boilerman Grade 2/Grade 1 examinations conducted by Jabatan Keselamatan dan Kesihatan Pekerjaan (JKKP).

CERTIFICATE IN SAFETY AND HEALTH OFFICER

FE E S | FM M M E M BE R – R M3,922 | N O N - M E M BE R – R M4,240The OSH Act 1994 makes provisions for a competent person to be employed to act as a Safety and Health Officer at the place of work. This course has been developed to prepare participants to sit for the SHO Examination conducted by NIOSH. It equips participants with legal knowledge pertaining to Occupational Safety and Health and be acquainted with necessary know-how and techniques for performing various Occupational Safety and Health activities.

FMM EXECUTIVE CERTIFICATE IN HUMAN RESOURCE MANAGEMENT

(leading to Executive Diploma in Industrial Relations Management)

FEES | FMM MEMBER : RM3,180 | NON-MEMBER : RM3,710Specially developed with the aim to prepare HR personnel to manage the complexities as well as to face the changing needs of the various industries in regards to Human Resource Management. This programme will not only provide one with sound theoretical knowledge of the subject matters but practical applications in the business environment. It keeps one in pace with the ever changing business surrounding whilst achieving desired goals successfully.

CERTIFICATE IN PURCHASING AND INVENTORY MANAGEMENT

FEES | FMM MEMBER : R M2,650 | NON-MEMBER : R M3,180A specialised course with focus on Purchasing and Inventory and covers in detail Purchasing procedures and Inventory management. It will suit best for employees who already have some experience in Purchasing and Inventory. Furthermore, it’s specially developed to provide theoretical knowledge and practical techniques in handl ing Purchasing and Inventor y Management. It also provides a systematic approach in mastering purchasing activities and is structured in accordance with the current Malaysian Environment and laws to provide participants with basic to advanced knowledge in Purchasing and Inventory Management.

FMM CERTIFICATE IN SUPERVISORY MANAGEMENT

FEES | FMM MEMBER : R M3,180 | NON-MEMBER : R M3,710This certificate programme is developed arising from requests by the manufacturing industries and after taking into consideration the lack of an industry specific programme that caters the needs of the manufacturing industry for capable and skilled supervisor or supervisory staff. This certif icate programme is a very comprehensive course for those carrying out Supervision work, handling key manufacturing p r o c e s s e s a n d f o r t h e i r p r o f e s s i o n a l development in the manufacturing sector.

CERTIFICATE IN ENERGY MANAGEMENT

FEES | FMM MEMBER : R M3,710 | NON-MEMBER : R M4,240 The FMM Certificate in Energy Management is a professional development course in line with the Efficient Management of Electrical Energy Regulations 2008 which was gazetted on December 15, 2008. This new Regulation, among others , require users with total consumption of 3 million kWh or more over 6 consecutive months to appoint an Electrical Energy Manager and implement ef f icient electrical energy management. To enhance Malaysia’s energy efficiency, this programme prepares participants to be accredited as a qualified energy manager at their respective place of work. This programme also represents a unique effort of FMM Institute.

All fees are inclusive of 6% GST

CERTIFICATE & EXECUTIVE CERTIFICATE COURSES

IN-H

OU

SE

35


IN-HOUSE COURSES

IN-HOUSE COURSES CONDUC TED IN PER AK ARE AS FOLLOWS:

1. Mastering Safe Forklift Driving2. Microsoft Excel - Intermediate Level3. Microsoft Excel (Basic - Intermediate Level)4. First Aid And CPR Skills5. ISO 9001:2015 Internal Quality Auditing6. Understanding and Implementing ISO

9001:20157. Chemical Management At Workplace8. Membina Pasukan Kerja Yang Dinamik9. Teknik-Teknik Meningkatkan Produktiviti10. Electrical Safety And Lockout / Tagout At

Workplace

• FMM Institute, Perak Public Courses and Dates are accurate as at time of printing.

• FMM Institute Perak reserves the right to change the facilitator, date and to vary / cancel the course should unavoidable circumstances arise. All efforts will be taken to inform participants of the changes.

• More courses may be added to this schedule from time to time. Please look out for our individual brochures which will be sent to employers closer to each course.

• FMM Institute is registered with Pembangunan Sumber Manusia Berhad (PSMB) as a Training Provider.

All In-House Courses are offered under the SBL Scheme.

FMM Institute, Perak would be glad to assist in the application and claim procedures for training grants from the HRDF.

FOR FURTHER INQUIRIES on the respective course, please contact :MR MAHINDER / MS NICOLE / MS EDA / MS HARVINDARTel : 05 - 5488660 5488550 5488770Fax: 05 - 5488221 5488331Email: [email protected]

FMM Institute, Perak is able to tailor-make In-House Courses to suit individual company’s needs. Course outlines and objectives are discussed with companies in order to customise the courses and the facilitators will develop the Training materials accordingly.

FOR THE ATTENTION OF :~ ALL TRAINING~ HUMAN RESOURCE MANAGERS~ EXECUTIVES

TOP 10 MOST POPUL AR

LO

CA

TIO

N

36


Location

left fork “Ipoh”

Keep left approaching�yover

Keep left approaching�yover

Ipoh South

Kelab Golf DiRaja Perak

Jln Sultan Azlan Shah Selatan

left fork “Lost World of Tambun”

Ipoh-Jelapang

left fork“Ipoh”

McD

extra

FMM Institute

Address:1, Lorong Raja DiHilir, Off Jalan Raja DiHilir, 30350 Ipoh Perak, Malaysia.

Tel : 05 - 548866005 - 548855005 - 5488770

Fax: 05 - 548822105 - 5488331

Website:http://www.fmm.org.my

CoordinatesLatitude 4.601891Longitude 101.117635

Google mapshttps://goo.gl/maps/7HgoQYNkp252

Calendar 2018MARCH

S M T W T F S1 2 3

4 5 6 7 8 9 1011 12 13 14 15 16 1718 19 20 21 22 23 2325 26 27 28 29 30 31

JANUARYS M T W T F S

1 2 3 4 5 67 8 9 10 11 12 13

14 15 16 17 18 19 2021 22 23 24 25 26 2728 29 30 31

FEBRUARYS M T W T F S

1 2 34 5 6 7 8 9 10

11 12 13 14 15 16 1718 19 20 21 22 23 2425 26 27 28

PUBLIC HOLIDAYS IN PERAK, MALAYSIA FOR YEAR 2018

DATE DAY HOLIDAY NOTE

1 Jan Mon New Year S except Johor, Kedah, Kelantan, Perlis & Terengganu

31 Jan Wed Thaipusam S only Johor, Negeri Sembilan, Perak, Penang, FT KL, FT Putrajaya & Selangor

16 Feb Fri Chinese New Year N

17 Feb Sat Chinese New Year N

1 May Tue Workers’ Day N

29 May Tue Wesak Day N

2 Jun Sat Nuzul Al-Quran S only Kelantan, FT KL, FT Labuan, FT Putrajaya, Pahang, Perak, Perlis, Penang, Selangor & Terengganu

15 Jun Fri Hari Raya Puasa * N

16 Jun Sat Hari Raya Puasa * N

22 Aug Wed Hari Raya Qurban * N

31 Aug Fri National Day N

9 Sep Sun SPB YDP Agong’s Birthday N

11 Sep Tue Awal Muharam N

16 Sep Sun Malaysia Day N

2 Nov Fri Sultan of Perak’s Birthday S Only Perak

6 Nov Tue Deepavali * N except Sarawak

20 Nov Tue Nabi Muhammad’s Birthday N

25 Dec Tue Christmas N * subject to change • S = State holiday • N = National holiday

Where a holiday falls on a weekly rest day (Fridays or Sundays as the case may be), the following day will be substituted as a Public Holiday and if such following day is also a Public Holiday, then the next day following it shall be a Public Holiday.

School holidays (Perlis, Penang, Perak, Selangor, Negeri Sembilan, Malacca, Pahang, Sabah, Sarawak, Federal Territories): • Mid-1st Term 17 - 25 Mar (1 wk) • Mid-Year 9 Jun - 24 Jun (2 wk) • Mid-2nd Term 18 Aug - 26 Aug (1 wk) • Year End 24 Nov - 31 Dec (5 wk)

APRILS M T W T F S1 2 3 4 5 6 78 9 10 11 12 13 14

15 16 17 18 19 20 2122 23 24 25 26 27 2829 30

JUNES M T W T F S

1 23 4 5 6 7 8 9

10 11 12 13 14 15 1617 18 19 20 21 22 2324 25 26 27 28 29 30

MAYS M T W T F S

1 2 3 4 56 7 8 9 10 11 12

13 14 15 16 17 18 1920 21 22 23 24 25 2627 28 29 30 31

JULYS M T W T F S1 2 3 4 5 6 78 9 10 11 12 13 14

15 16 17 18 19 20 2122 23 24 25 26 27 2829 30 31

AUGUSTS M T W T F S

1 2 3 45 6 7 8 9 10 11

12 13 14 15 16 17 1819 20 21 22 23 24 2526 27 28 29 30 31

SEPTEMBERS M T W T F S

30 1 2 3 4 5 6 7 89 10 11 12 13 14 15

16 17 18 19 20 21 2223 24 25 26 27 28 29

OCTOBERS M T W T F S

1 2 3 4 5 67 8 9 10 11 12 13

14 15 16 17 18 19 2021 22 23 24 25 26 2728 29 30 31

DECEMBERS M T W T F S

30 31 12 3 4 5 6 7 89 10 11 12 13 14 15

16 17 18 19 20 21 2223 24 25 26 27 28 29

NOVEMBERS M T W T F S

1 2 34 5 6 7 8 9 10

11 12 13 14 15 16 1718 19 20 21 22 23 2425 26 27 28 29 30

For further enquiries, please contact:Mr Mahinder, Ms Nicole, Ms Eda, Ms HarvindarTel: (05) 5488660, 5488550, 5488770Fax: (05) 5488221, 5488331

FMM Institute1, Lorong Raja DiHilir, Off Jalan Raja DiHilir, 30350 Ipoh.Email: [email protected]: http://www.fmm.org.my/ Perak-@-FMM_Institute_Training-@-FMM_Institute_Training.aspx