fmm’s vision fmm institute’s vision

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FMM’s Vision Making Malaysian Industries Globally Competitive

FMM Institute’s Vision To be the leading organisation in providing a comprehensive range of training programmes and advanced learning opportunities with educational excellence in industry practices and technology in tandem with the nation’s surge towards developed nation status

Our Quality Policy Total commitment to service excellence and quality through continuous improvement

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CONTENTS Vision 1

FMM Institute – Profile & Network 6

Training Schemes 8

Customised In-House Programmes 9

2021 Training Planner 11-22

Corporate Training Programmes 23-109 1. Senior Management 24-25 Scheduled Corporate Training Programmes (In-House Available) 1.1 Employee Loyalty, Review and Reward: A Strategy for Effective Succession 24 1.2 Innovation and Creativity for Organisational Success 25

2. Management 26-36 Scheduled Corporate Training Programmes (In-House Available) 2.1 Creative Thinking, Problem Solving and Decision Making 26 2.2 Effective Supervisory Management Skills 26 2.3 Essential Skills for Managerial Success 27 2.4 Executive Development Programme: Formula to Reach Your Potential 27 2.5 Kursus Motivasi, Kepimpinan, Hubungan Kemanusiaan dan Pembentukan Kumpulan

Kerja 28

2.6 Leadership Skills for Managers: A Mentoring Culture 29 2.7 Leading Conflict Resolution and Collaboration at the Workplace 30 2.8 Membina Penyelia Yang Berkesan dan Berprestasi 30 2.9 Effective Meetings: The Art of Making Meetings Work 31 2.10 Production Manager’s Survival Tools 31 2.11 Program Pembangunan Perkeranian 32 Ad-Hoc Basis Programmes (In-House Available) 2.12 Supervisory Development: Develop Effective Coaching Skills to Deliver Optimum Performance (in Bahasa Melayu)

33

2.13 The Do’s and Don’ts in Decision-Making for Supervisors 33 2.14 Creative Thinking, Root Causes and Decision-Making 34 2.15 Motivasi, Hubungan Kemanusiaan, Pengurusan Masa dan Menangani Pekerja

Bermasalah 34

2.16 Leadership and People Management Proficiencies 35 2.17 Optimising Team Dynamic and Performance 35

3. Personal Development 37-43 Scheduled Corporate Training Programmes (In-House Available) 3.1 Emotional Intelligence (EQ) at Work: Fostering Human Relations for Success 37 3.2 Impact and Influence: The Art of Persuasion 37 3.3 Developing Positive Attitudes to Increase Productivity 38 3.4 Meningkatkan Keberkesanan Diri 38 3.5 Effective Time Management Skills and Techniques 39 3.6 Sikap Kerja Positif 39 3.7 Project Management for Non-Project Managers 40 Ad-Hoc Basis Programmes (In-House Available) 3.8 Developing Competencies to Deal with Difficult People and Situations 41 3.9 Transformasi Diri dan Pembentukan Personaliti Unggul 41 3.10 The Dynamics of Personal Power and Presence 42 3.11 Developing Excellent Time Management 42 3.12 Effective Planning and Time Management Skills for Supervisors 43

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4. Customer Service, Sales and Marketing 44-50 Scheduled Corporate Training Programmes (In-House Available) 4.1 Client Handling Skills 44 4.2 Customer Relationship Management: Customer Retention 44 4.3 Selling in Tough Times 45 4.4 Leading a Sales Team: Techniques for Breakthrough Results 45 4.5 Professional Selling Skills: Practical Guide for Success 46 4.6 The Art of Marketing: Promote Your Products to Reach the Target Customers Effectively 46 4.7 The Magic Moment in Customer Service 47 Ad-Hoc Basis Programmes (In-House Available) 4.8 Key Account Management 48 4.9 Sales Negotiation: Skills to Close Deals 48 4.10 What Most Successful Sales Managers Do Differently 49 4.11 Frontline Customer Service and Telephone Techniques 49 5. Human Resource and Industrial Relations 51-57 Scheduled Corporate Training Programmes (In-House Available) 5.1 Conducting Training Needs Analysis (TNA) and Evaluating Training Effectiveness 51 5.2 Developing and Reviewing Human Resource Policy & Procedures and Employee

Handbook 51

5.3 Developing Skills in HR Administration 52 5.4 Employers! Know Your Legal Rights (Understanding Employment Act 1955 with its

Amendments) 52

5.5 HR for Non-HR Managers 53 5.6 Misconduct, Effective Investigation and Prosecution for Domestic Inquiry 54 Ad-Hoc Basis Programmes (In-House Available) 5.7 A Practical Guide to Managing Discipline at Workplace 55 5.8 Absenteeism at Workplace: How to Handle and Manage Frequently-Absent Employees 55 5.9 Behavioural Interviewing Skills 56 5.10 Developing Performance Management System for Organisational Success 56 6. Financial Management 58-61 Scheduled Corporate Training Programmes (In-House Available) 6.1 Practical Cost and Costing Management for Planning and Control for Manufacturing

Industries 58

6.2 Finance for Non-Financial Managers and Executives 58 6.3 Management Budgeting and Reporting 59 6.4 Corporate Liability Under S.17A of the MACC Act 2019 59 6.5 ABC of Finance Through Simulation 60 Ad-Hoc Basis Programmes (In-House Available) 6.6 Cost Accounting and Analysis in Industry/Commerce 61 7. Production, Operations and Logistics, Export Management 62-67 Scheduled Corporate Training Programmes (In-House Available) 7.1 Shop Floor Control and Management (SFCM) 62 7.2 Mastering INCOTERMS 2020 62 7.3 Letters of Credit (LC) Operations and Trade Financing 63 7.4 Operasi Stor dan Gudang 63 7.5 Pengiraan dan Penilaian Stok 64 7.6 Warehouse Management in the 21st Century: Improving Efficiency of the Supply Chain

System 64

7.7 Understanding Licensed Manufacturing Warehouse (LMW) 65 Ad-Hoc Basis Programmes (In-House Available 7.8 Planning and Control for Production Efficiency 66 7.9 Effective Inventory Control: Balancing Cost and Operation Efficiency 66 7.10 Vendor Management 67 7.11 Writing Standard Operating Procedures 67

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8. Quality Systems and Productivity Improvement 68-80 Scheduled Corporate Training Programmes (In-House Available) 8.1 7 Alat QC dan Perlaksanaan QCC 68 8.2 Achieving Zero Defect Through Poka Yoke 68 8.3 Eliminate Quality Problems Using 8D Approach 69 8.4 ISO 45001:2018 Occupational Health and Safety Requirements and Internal Auditing

Training 69

8.5 ISO 14001:2015 Environmental Management System (EMS) Lead Auditing Training 70 8.6 Productivity Workshop: 6S Housekeeping 70 8.7 ISO 9001:2015 Quality Management System (QMS) Internal Auditor Training 71 8.8 Teknik Kawalan Kualiti Untuk QC 72 8.9 Total Quality Management 72 8.10 Six Sigma for Service Industry 73 Ad-Hoc Basis Programmes (In-House Available) 8.11 Internal Auditor ISO 37001:2016 Anti-Bribery Management System 74 8.12 5S Awareness and Auditing at Workplace 74 8.13 Failure Mode and Effect Analysis (FMEA) 75 8.14 Fundamentals of Geometric Dimensioning & Tolerancing (GD&T) 75 8.15 MS 1514:2009 Good Manufacturing Practice (GMP) – General Principles of Food

Hygiene 76

8.16 Introduction to Hazard Analysis & Critical Control Point (HACCP) 76 8.17 Kaizen: Create a Culture of Continuous Improvement 77 8.18 Lean Production System Training 77 8.19 Minitab Basic for Data Analysis 78 8.20 Productivity Workshop: 5S Implementation at Workplace 78 8.21 Quality Improvement Workshop: Measurement and Calibration System 79 8.22 Teknik-Teknik Peningkatan Produktiviti 79 9. Industrial Safety 81-92 Scheduled Corporate Training Programmes (In-House Available) 9.1 Moving Towards Understanding and Achieving an Integrated Occupational, Health, Safety and Environment (OHSE) Management System (ISO 14001:2015 and ISO 14001:2018)

81

9.2 Occupational First Aid and Cardiopulmonary Resuscitation (CPR) Programme 81 9.3 Safe Forklift Driving Skills 82 9.4 Scheduled Waste Management 82 9.5 Warehouse Safety and Manual Material Handling 83 9.6 Mengendali Bahan Kimia Dengan Selamat 83 9.7 Understanding Noise Exposure Regulations 2019: Identify Potential Improvement and

Instil Safety Practices 84

9.8 Understanding and Implementing Job Safety Analysis (JSA) 84 Ad-Hoc Basis Programmes (In-House Available) 9.9 Chemical Safety and Noise Management at Workplace 86 9.10 Developing Effective Hearing Conservation Programme for Safe Work Environment 86 9.11 Effective Environmental, Occupational Health and Safety Management 87 9.12 Emergency Response Plan, Response Team, Evacuation Drill and Chemical Spills

Clean-Up 87

9.13 Fire Prevention and Fire Fighting – Train the Trainer Course 88 9.14 Food Handling and Food Safety (awarded with Food Handling Certificate) 89 9.15 Hazard Identification and ERP for Safety and Health Committee 89 9.16 How to Develop an Effective Safety and Health Committee 90 9.17 Mengendali Bahan Kimia Dengan Selamat 90 9.18 PPE at Workplace: Promoting Good Safety Practice and Compliance 91 9.19 Operation Reach Truck Safety 91 10. Technical and Maintenance 93-96 Scheduled Corporate Training Programmes (In-House Available) 10.1 Basic Electricity for Non-Electrical Personnel 93 10.2 Penyelenggaraan Asas Untuk Juruteknik 93

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10.3 Electrical and Air Conditioning Maintenance 94 10.4 Maintenance Cost Control, Reductions and Energy Saving 94 10.5 Maintenance Planning, Scheduling and Follow Up 95 10.6 Technical Troubleshooting and Decision-Making for Maintenance 95 Ad-Hoc Basis Programmes (In-House Available) 10.7 Energy Audit 96 10.8 Effective Implementation of Total Production Maintenance (TPM) 96 11. Communication 97-101 Scheduled Corporate Training Programmes (In-House Available) 11.1 Effective Communication towards Efficient Problem-Solving and Decision-Making 97 11.2 Improving Interdepartmental Communication 97 11.3 Effective Business English and Report Writing 98 11.4 English for Customer Service 98 Ad-Hoc Basis Programmes (In-House Available) 11.5 Enhancing Communication and Interpersonal Skills at the Workplace 100 11.6 Kemahiran Berkomunikasi dan Pembentukan Kumpulan Kerja 100 12. Industry 4.0 102-108 Scheduled Corporate Training Programmes (In-House Available) 12.1 Automation and Industry 4.0 102 12.2 An Introduction to Industrial Internet of Things (IIoT) 102 12.3 Cybersecurity Awareness 103 Ad-Hoc Basis Programmes (In-House Available) 12.4 Fundamentals of Data Analytics 104 12.5 Applied Data Analytics 104 12.6 Applied Data Engineering 105 12.7 Applied Data Science 105 12.8 Phyton Programming 106 12.9 Shape Your Business with Artificial Intelligence 106 12.10 Applied Artificial Intelligence 107 12.11 Leveraging Industry 4.0 Technology for Transforming to a Smart and Agile Organisation 107 13. E-Learning 109 Scheduled Corporate Training Programmes (In-House Available) 13.1 Driving Performance Through Acknowledgement 109 13.2 Fundamentals of Marketing 109 14. Information and Communication Technology 110-115 Ad-Hoc Basis Programmes (In-House Available) 14.1 Microsoft Excel Essential Skills (using Microsoft Excel 2013 or 2016) 110 14.2 Manipulating Data Effectively with Microsoft Excel (using Microsoft Excel 2013 or 2016)

110

14.3 Microsoft Excel Functions and Formulas 111 14.4 Advanced Microsoft Excel Functions and Formulas 111 14.5 Data Management with PivotTable Using Microsoft Excel 112 14.6 Interactive Visual Reporting and Analysis with Microsoft Excel 112 14.7 Task Automation with Microsoft Excel Macro/VBA (Fundamental & Intermediate) 113 14.8 Task Automation with Microsoft Excel Macro/VBA (Advanced) 113 14.9 Microsoft Access (Fundamental & Intermediate) (using Microsoft Access 2013 or 2016) 114 14.10 Microsoft Access (Advanced) (using Microsoft Access 2013 or 2016) 114 Registration Details and Registration Form 116 Appreciation 117

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FMM Institute Profile

FMM Institute, a subsidiary company of the Federation of Malaysian Manufacturers, was established to provide industry-relevant skills training for the manufacturing and services sectors for the continuing development of the human capital. It was incorporated on January 12, 1999. The Institute on average conducts 1,000 programmes and trains 18,000 participants in various categories of programmes nation-wide annually.

In line with its primary objective to develop the potentials and enhance the skills of

personnel at every level of industry, FMM Institute offers a wide range of functional corporate training programmes to cater to the needs of the manufacturing and services sectors.

Training programmes can be specially customised to meet the training needs of industries

and be conducted on in-house basis. In-house programmes are packaged to be cost effective for companies with no compromise on the quality of the programmes and the desired learning outcomes.

The Institute believes in lifelong learning. The range of Certificate and Professional

Development programmes offered provides the opportunity for working personnel to gain qualifications to upgrade themselves for career advancement.

The Selangor & Kuala Lumpur Branch is located in Glenmarie, Shah Alam, Selangor with

fully-equipped training facilities. FMM Institute has a total of ten Branches nation-wide.

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FMM Institute – Network

Selangor & Kuala Lumpur Branch No 8A, Jalan Pensyarah U1/28

Hicom Glenmarie Industrial Park 40150 Shah Alam, Selangor Darul Ehsan

Tel: 03-55692950 / 4471 / 4171 Fax: 03-55694346

E-mail: [email protected] Website: www.fmm.org.my/Selangor.aspx / www.fmm.edu.my

Programmes Contact Persons E-mail Address

Public Siti Nazihah Syazwani Azrini

[email protected] [email protected] [email protected]

Customised In-House Fatahiyah Wan Zawani

[email protected] [email protected]

Head Office Wisma FMM, No 3, Persiaran Dagang, PJU 9 Bandar Sri Damansara, 52200 Kuala Lumpur Tel: 03-62867200 Fax: 03-62776712 E-mail: [email protected] Contact Person: Ms Ong Li Choo / Ms Nora Liza

Melaka Branch D3-4, Plaza Jayamuda, Jalan Pelanduk Putih (Off Jalan Ong Kim Wee) 75300 Melaka Tel: 06-2831639/2812827 Fax: 06-2838090 E-mail: [email protected] Contact Person: Ms Chloe Leong

Kedah/Perlis Branch No 2, Lorong BLM 1/4 Bandar Laguna Merbok 08000 Sungai Petani, Kedah Tel: 04-4403273/628 Fax: 04-4426876 E-mail: [email protected] Contact Person: Ms Meeza Hassan

Johor Branch No 1 & 3, Jalan Kencana Mas 1/1 Tebrau Business Park, Kawasan Perindustrian Tebrau III 81100 Johor Bahru, Johor Darul Takzim Tel: 07-3577613 Fax: 07-3577617/7618 E-mail: [email protected] Contact Person: Ms Jessica Chu

Penang Branch 2767 Mukim 1, Lebuh Tenggiri 2 Bandar Seberang Jaya 13700 Prai, Penang Tel: 04-3992057/4901/7805 Fax: 04-3994863 E-mail: [email protected] Contact Person: Mr Yeoh Ooi Huat

Eastern Branch (Pahang, Kelantan & Terengganu) B-8014, 2nd Floor, Sri Kuantan Square, Jalan Telok Sisek 25000 Kuantan, Pahang Darul Makmur Tel: 09-5156858/6857 Fax: 09-5156855 E-mail: [email protected] Contact Person: Ms Nurul Hanis

Perak Branch No 1, Lorong Raja Di Hilir (Off Jalan Raja Di Hilir) 30350 Ipoh, Perak Darul Ridzuan Tel: 05-5488660/550/770 Fax: 05-5488221/331 E-mail: [email protected] Contact Person: Ms Nicole Choe

Sarawak Branch Level 5 (South), Wisma STA, 26, Jalan Datuk Abang Abdul Rahim 93450 Kuching, Sarawak Tel: 082-332784/2787 Fax: 082-332785 E-mail: [email protected] Contact Person: Ms Beatrice ak Olivia Kada

Negeri Sembilan Branch No 123, Jalan S2 D31, City Centre Seremban 2, 70300 Seremban Negeri Sembilan Darul Khusus Tel: 06-6031616/26/27 Fax: 06-6031628 E-mail: [email protected] Contact Person: Ms Aliza Ahmad

Sabah Branch No 143, 1st Floor, Block Q, Lorong Plaza Permai 1 Alamesra Plaza Permai, Sulaman Coastal Highway 88400 Kota Kinabalu, Sabah Tel: 088-447580 Fax: 088-447570 E-mail: [email protected] Contact Person: Ms Florisa Sangau

http://www.fmm.org.my/

mailto:[email protected]

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Training Schemes Human Resource Development Fund (HRDF) Employers who are registered with Pembangunan Sumber Manusia Berhad (PSMB) are eligible for training grants through the various schemes available under the HRDF. The schemes are as follows:

• SBL Scheme

Employers can claim for reimbursement from HRDF upon completion of programme. However, approval from PSMB is required prior to commencement of programme by completing the SBL online application form. Training grants can be considered for all types of training programmes (both in-house and external) for the retraining and skills upgrading of employees relevant to the needs of employers.

• SBL-KHAS Scheme

FMM Institute will claim the course fee directly from the employer’s account with HRDF. However, approval from PSMB is required prior to commencement of programme by completing the SBL-KHAS online application form. Employers must submit Form PSMB/SBL-KHAS/T2/09 to FMM Institute prior to commencement of programme.

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Customised In-House Training Programmes FMM Institute offers training courses to be conducted at your premise on dates of your choice as in-house training. This mode of training is cost effective and can be customised to meet your training objectives. All FMM Institute's training programmes can be offered on in-house basis. The benefits of FMM Institute’s in-house training:

• Customised to meet objectives

• Cost effectiveness

• Enhance team dynamics

• Experienced facilitators with relevant industry experience

• Flexible scheduling

• On site practical sessions All programmes are claimable under the SBL scheme from PSMB. Selected programmes can be offered under the SBL-KHAS scheme.

Popular In-House Programmes:

Management and Personal Development • Coaching and Mentoring Skills • Developing Competencies to Deal with Difficult People and Situations • Effective Time Management Skills and Techniques • Emotional Intelligence (EQ) at Work • Essential Skills for Managerial Success • Executive Development Programme • Positive Work Attitudes and Behaviours • Sharpen Your Negotiation and Influencing Skills for Business Success • Transformasi Diri dan Pembentukan Personaliti Unggul Customer Service, Sales and Marketing • Customer Service Excellence: Win and Keep Customers • Key Account Management • Professional Selling Skills • Sales Negotiation: Skills to Close Deals • Selling in Tough Times Human Resource and Industrial Relations • Behavioural Interviewing Skills • Managing Absenteeism at the Workplace • Misconduct, Effective Investigation and Prosecution for Domestic Inquiry • Understanding the Employment Act 1955 and Disciplinary Procedures Financial Management • Finance for Non-Financial Managers and Executives • Managing Credit in Uncertain Period Export Management • Import, Export Procedures, Documentation and INCOTERMS 2010 • Letters of Credit Production, Operations and Logistics • Cost Reduction Strategies for the Manufacturing Industry • Effective Logistics Operations and Management • Effective Negotiation Skills for Purchasers • Operasi Stor dan Gudang • Pengiraan dan Penilaian Stok

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• Production Planning and Control • Supply Chain Management Quality Systems and Productivity Improvement • Bengkel Produktiviti: 5S • Design of Experiment (DOE) • Failure Mode and Effect Analysis (FMEA) • Food Handling and Food Safety • IATF 16949 Core Tools • Internal Audit of ISO 9001:2015 Quality Management System (QMS) • Kaizen: Create a Culture of Continuous Improvement • Lean Production System Training • Measurement System Analysis (MSA) • Problem Solving with 7 QC Tools • Productivity Workshop: Waste Elimination • Statistical Process Control (SPC) • Teknik Kawalan Kualiti Untuk QC • Understanding ISO 9001:2015 Quality Management System (QMS) Requirements Industrial Safety and Environmental Management • Accident Prevention at Workplace • Basic Emergency First Response Team • Basic Fire Safety Programme • CLASS Regulations 2013 • Compliance with the Occupational Safety and Health Act 1994 and Its Regulations • Emergency First Aid and CPR Refresher Programme • How to Develop an Effective Safety and Health Committee • Keselamatan dan Kesihatan di Tempat Kerja • Mengendali Bahan Kimia Dengan Selamat • Safe Forklift Driving • Operational Reach Truck Safety Maintenance and Technical • Basic Electricity for Non-Electrical Personnel • Cost Reduction Techniques for Maintenance • Penyelenggaraan Asas Untuk Juruteknik • Root Cause Failure Analysis for Maintenance • Technical Troubleshooting and Decision-Making for Maintenance Supervisory Skills • Bimbingan dan Kawalan Prestasi Kerja • Kemahiran Penyeliaan Yang Berkesan • Kepimpinan dan Kemahiran Motivasi Untuk Ketua Operator • Meningkatkan Kecemerlangan Diri di Tempat Kerja • Motivasi, Hubungan Kemanusiaan, Pengurusan Masa dan Menangani Pekerja Bermasalah • Penyelesaian Masalah dan Mencapai Keputusan Yang Terbaik • Teambuilding Communication • Certificate in English Language for Business Communication (40/60 hours) • Enhancing Communication and Interpersonal Skills at the Workplace • Technical Communication in Emails, Reports & Minutes Writing • Technical Report Writing for Engineers and Professionals • The Speaker in You: Powerful Presentation and Public Speaking Skills

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2021 TRAINING PLANNER

JANUARY 2021 Fri 1 New Year’s Day

Sat 2

Sun 3

Mon 4

Tue 5

Wed 6

Thu 7

Fri 8

Sat 9

Sun 10

Mon 11

Tue 12

Wed 13 Safe Forklift Driving Skills Leadership Skills for Managers: A Mentoring Culture Thu 14 Understanding Noise Regulations 2019

Fri 15

Sat 16

Sun 17

Mon 18 • Leading Conflict Resolution and Collaboration at the Workplace • Operasi Stor dan Gudang • Total Quality Management Tue 19

Wed 20 • Meningkatkan Keberkesanan Diri • Basic Electricity for Non-Electrical Personnel Thu 21

Fri 22

Sat 23

Sun 24

Mon 25 The Magic Moment in Customer Service

Tue 26

Wed 27

Thu 28 Thaipusam

Fri 29

Sat 30

Sun 31

Public Holiday

12

FEBRUARY 2021 Mon 1 Federal Territory Day (Kuala Lumpur and Putrajaya only)

Tue 2

Wed 3 • Emotional Intelligence (EQ) at Work: Fostering Human Relations for Success • Conducting Training Needs Analysis (TNA) and Evaluate Training Effectiveness Thu 4

Fri 5

Sat 6

Sun 7

Mon 8 • Kursus Motivasi, Kepimpinan, Hubungan Kemanusiaan dan Pembentukan

Kumpulan Kerja • Misconduct, Effective Investigation and Prosecution for Domestic Inquiry • Practical Cost and Costing Management for Planning and Control for

Manufacturing Industries • Penyelengaraan Asas Untuk Juruteknik

Tue 9

Wed 10 Effective Communication Towards Efficient Problem-Solving and Decision-Making

Thu 11

Fri 12 Chinese New Year

Sat 13

Sun 14

Mon 15 Automation and Smart Manufacturing • Total Quality Management • Leading Conflict Resolution and

Collaboration at the Workplace • Operasi Stor dan Gudang Tue 16

An Introduction to Industrial Internet of Things (IIoT)

Wed 17 • Program Pembangunan Perkeranian • Warehouse Management in the 21st Century: Improving Efficiency of the Supply

Chain System Thu 18

Fri 19

Sat 20

Sun 21

Mon 22 • The Art of Marketing: Promote Your

Products to Reach the Target Customers Effectively

• Scheduled Waste Management Tue 23

Driving Performance Through Acknowledgement

Wed 24 • 7 Alat QC dan Perlaksanaan QCC • Shop Floor Control and Management (SFCM) Thu 25

Fri 26

Sat 27

Sun 28

Public Holiday

13

MARCH 2021 Mon 1 • Innovation and Creativity for Organisational Success

• Six Sigma for Service Industry (NEW) Tue 2

Wed 3 Client Handling Skills • Essential Skills for Managerial

Success • Achieving Defects Through Poka

Yoke Thu 4

Fri 5

Sat 6

Sun 7

Mon 8 Developing Positive Attitudes to Increase Productivity

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

Sun 14

Mon 15 • Membina Penyelia Yang Berkesan dan Berprestasi

• Management Budgeting and Reporting

• ABC of Finance Through Simulation • Understanding Licensed

Manufacturing Warehouse (LMW)

Tue 16

Moving Towards Understanding and Achieving an Integrated Occupational, Health, Safety and Environment (OHSE) Management System (ISO 14001:2015 and ISO 45001:2018)

Wed 17 • Project Management for Non-Project Managers • Mastering INCOTERMS 2020 Thu 18

Fri 19

Sat 20

Sun 21

Mon 22 Employers! Know Your Legal Rights (Understanding Employment Act 1955 with its Amendments)

• Leading a Sales Team: Techniques for Breakthrough Results

• Electrical and Air Conditioning Maintenance Tue 23

Wed 24 • Sikap Kerja Positif • ISO 14001:2015 Environmental Management Systems (EMS) Lead Auditing

Training • English for Customer Service

Thu 25

Fri 26

Sat 27

Sun 28

Mon 29 • Creative Thinking, Problem Solving and Decision Making • Improving Interdepartmental Communication Tue 30

Wed 31 • Understanding and Implementing Job Safety Analysis (JSA) • Maintenance Planning, Scheduling and Follow-Up

Public Holiday

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APRIL 2021

Thu 1 • Understanding and Implementing Job Safety Analysis (JSA) • Maintenance Planning, Scheduling and Follow-Up

Fri 2

Sat 3

Sun 4

Mon 5 • Selling in Tough Times • Teknik Kawalan Kualiti Untuk QC • Technical Troubleshooting and Decision-Making for Maintenance Tue 6

Wed 7 • Effective Time Management Skills and Techniques • Letters of Credit (LC) Operations and Trade Financing • ISO 45001:2018 Occupational Health and Safety Requirements and Internal

Auditing Training Thu 8

Fri 9

Sat 10

Sun 11

Mon 12 Effective Meetings: The Art of Making Meetings Work

Tue 13

Wed 14 Corporate Liability Under S.17A Of the MACC ACT 2019

Thu 15

Fri 16

Sat 17

Sun 18

Mon 19 Effective Business English and Report Writing

Tue 20

Wed 21 • Developing and Reviewing Human Resource Policy & Procedures and Employee Handbook

• Finance for Non-Financial Managers and Executives Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

Wed 28

Thu 29 Nuzul Al-Quran

Fri 30

Public Holiday

15

MAY 2021 Sat 1 Labour Day

Sun 2

Mon 3 Executive Development Programme: Formula to Reach Your Potential

Tue 4

Wed 5 Production Manager's Survival Tools

Thu 6

Fri 7

Sat 8

Sun 9

Mon 10

Tue 11

Wed 12

Thu 13 Hari Raya Aidilfitri

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

Fri 21

Sat 22

Sun 23

Mon 24

Tue 25

Wed 26 Wesak Day

Thu 27

Fri 28

Sat 29

Sun 30

Mon 31

Public Holiday

16

JUNE 2021 Tue 1

Wed 2 • Developing Skills in HR Administration • Pengiraan dan Penilaian Stok Thu 3

Fri 4

Sat 5

Sun 6

Mon 7 Hari Keputeraan YDP Agong

Tue 8

Wed 9 Maintenance Cost Control, Reductions and Energy Saving

Thu 10

Fri 11

Sat 12

Sun 13

Mon 14 HR for Non-HR Managers

Tue 15

Wed 16 Driving Performance Through Acknowledgement ISO 9001:2015 Quality Management

Systems (QMS) Internal Auditor Training Thu 17

Fri 18

Sat 19

Sun 20

Mon 21 • Professional Selling Skills: Practical Guide for Success • Eliminate Quality Problems Using 8D Approach • Occupational First Aid and Cardiopulmonary Resuscitation (CPR) Programme Tue 22

Wed 23 Mengendali Bahan Kimia Dengan Selamat

Thu 24

Fri 25

Sat 26

Sun 27

Mon 28 Employee Loyalty, Review and Reward - A Strategy for Effective Succession

Tue 29

Wed 30

Public Holiday

17

JULY 2021 Thu 1

Fri 2

Sat 3

Sun 4

Mon 5 Total Quality Management

Tue 6

Wed 7 • Leading Conflict Resolution and Collaboration at the Workplace • Basic Electricity for Non-Electrical Personnel Thu 8

Fri 9

Sat 10

Sun 11

Mon 12 • Leadership Skills for Managers: A Mentoring Culture • Meningkatkan Keberkesanan Diri Tue 13

Wed 14 Safe Forklift Driving Skills

Thu 15 Understanding Noise Regulations 2019

Fri 16

Sat 17

Sun 18

Mon 19

Tue 20 Hari Raya Aidiladha

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

Wed 28 Operasi Stor dan Gudang

Thu 29

Fri 30

Sat 31

Public Holiday

18

AUGUST 2021 Sun 1

Mon 2 Kursus Motivasi, Kepimpinan, Hubungan Kemanusiaan dan Pembentukan Kumpulan Kerja Tue 3

Wed 4 • The Art of Marketing: Promote Your Products to Reach the Target Customers Effectively

• Shop Floor Control and Management (SFCM) • 7 Alat QC dan Perlaksanaan QCC • Penyelengaraan Asas Untuk Juruteknik

Thu 5

Fri 6

Sat 7

Sun 8

Mon 9

Tue 10 Awal Muharram

Wed 11 • Emotional Intelligence (EQ) at Work: Fostering Human Relations for Success • The Magic Moment in Customer Service Thu 12

Fri 13

Sat 14

Sun 15

Mon 16 • Creative Thinking, Problem Solving and Decision Making • Practical Cost and Costing Management for Planning and Control for

Manufacturing Industries • Scheduled Waste Management

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

Sun 22

Mon 23 • Program Pembangunan Perkeranian • Conducting Training Needs Analysis (TNA) and Evaluate Training Effectiveness • Warehouse Management in the 21st Century: Improving Efficiency of the Supply

Chain System Tue 24

Wed 25 • Misconduct, Effective Investigation and Prosecution for Domestic Inquiry • Effective Communication Towards Efficient Problem-Solving and Decision-Making Thu 26

Fri 27

Sat 28

Sun 29

Mon 30

Tue 31 Independence Day

Public Holiday

19

SEPTEMBER 2021 Wed 1 • Essential Skills for Managerial Success

• Project Management for Non-Project Managers Thu 2

Fri 3

Sat 4

Sun 5

Mon 6

Moving Towards Understanding and Achieving an Integrated Occupational, Health, Safety and Environment (OHSE) Management System (ISO 14001:2015 and ISO 45001:2018)

• Innovation and Creativity for Organisational Success

• ISO 14001:2015 Environmental Management Systems (EMS) Lead Auditing Training

Tue 7

Wed 8 Employers! Know Your Legal Rights (Understanding Employment Act 1955 with its Amendments)

Thu 9 Client Handling Skills

Fri 10

Sat 11

Sun 12

Mon 13 • Achieving Defects Through Poka Yoke • Understanding and Implementing Job Safety Analysis (JSA) Tue 14

Wed 15

Thu 16 Malaysia Day

Fri 17

Sat 18

Sun 19

Mon 20 Automation and Smart Manufacturing • Membina Penyelia Yang Berkesan dan Berprestasi

• Management Budgeting and Reporting

Tue 21 An Introduction to Industrial Internet of Things (IIoT)

Wed 22 • Leading a Sales Team: Techniques for Breakthrough Results • Six Sigma for Service Industry (NEW) • Electrical and Air Conditioning Maintenance Thu 23

Fri 24

Sat 25

Sun 26

Mon 27 • Mastering INCOTERMS 2020 • Maintenance Planning, Scheduling and Follow-Up Tue 28

Wed 29 English for Customer Service

Thu 30

Public Holiday

20

OCTOBER 2021 Fri 1

Sat 2

Sun 3

Mon 4 Corporate Liability Under S.17A Of the MACC ACT 2019 Executive Development Programme:

Formula to Reach Your Potential Tue 5

Wed 6 Cybersecurity Awareness

• Effective Meetings: The Art of Making Meetings Work

• Selling in Tough Times • Letters of Credit (LC) Operations and

Trade Financing • ISO 45001:2018 Occupational Health

and Safety Requirements and Internal Auditing Training

• Improving Interdepartmental Communication

Thu 7 Driving Performance Through Acknowledgement

Fri 8

Sat 9

Sun 10

Mon 11 ABC of Finance Through Simulation

Tue 12

Wed 13 • Developing and Reviewing Human Resource Policy & Procedures and Employee Handbook

• Warehouse Safety and Manual Material Handling Thu 14

Fri 15

Sat 16

Sun 17

Mon 18

Tue 19 Prophet Muhammad's Birthday

Wed 20 Productivity Workshop: 6S Housekeeping

Thu 21

Fri 22

Sat 23

Sun 24

Mon 25 Effective Time Management Skills and Techniques

Tue 26

Wed 27

Thu 28

Fri 29

Sat 30

Sun 31

Public Holiday

21

NOVEMBER 2021 Mon 1

Tue 2

Wed 3 Fundamentals of Marketing

Thu 4 Deepavali

Fri 5

Sat 6

Sun 7

Mon 8 • Impact and Influence: The Art of Persuasion (NLP Approach) • Developing Positive Attitudes To Increase Productivity • Effective Business English and Report Writing Tue 9

Wed 10 • Customer Relationship Management: Customer Retention • Maintenance Cost Control, Reductions and Energy Saving Thu 11

Fri 12

Sat 13

Sun 14

Mon 15 Eliminate Quality Problems Using 8D Approach

Tue 16

Wed 17 • Production Manager's Survival Tools • Finance for Non-Financial Managers and Executives • Technical Troubleshooting and Decision-Making for Maintenance Thu 18

Fri 19

Sat 20

Sun 21

Mon 22 ISO 9001:2015 Quality Management Systems (QMS) Internal Auditor Training

Tue 23

Wed 24 Mengendali Bahan Kimia Dengan Selamat

Thu 25

Fri 26

Sat 27

Sun 28

Mon 29

Tue 30

Public Holiday

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DECEMBER 2021 Wed 1 • Employee Loyalty, Review and Reward - A Strategy for Effective Succession

• HR for Non-HR Managers • Pengiraan dan Penilaian Stok Thu 2

Fri 3

Sat 4

Sun 5

Mon 6 Sikap Kerja Positif

Tue 7

Wed 8 • Effective Supervisory Management Skills • Professional Selling Skills: Practical Guide for Success • Occupational First Aid and Cardiopulmonary Resuscitation (CPR) Programme Thu 9

Fri 10

Sat 11 Hari Keputeraan Sultan Selangor (Selangor only)

Sun 12

Mon 13

Tue 14

Wed 15

Thu 16

Fri 17

Sat 18

Sun 19

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25 Christmas Day

Sun 26

Mon 27

Tue 28

Wed 29

Thu 30

Fri 31

Public Holiday

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CORPORATE TRAINING

PROGRAMMES

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1. SENIOR MANAGEMENT Scheduled Corporate Training Programmes (In-House Available) 1.1 Employee Loyalty, Review and Reward: A Strategy for Effective Succession Objectives

• Enhance employees loyalty at the workplace for business sustainability

• Encourage ownership through leadership

• Talent retention and smoothen succession planning

Contents

• Introduction - The Era of Change - Industrial Revolution 4.0 - Predicting the Future

• What Drives Loyalty? - What Attracts New Employees? - What Makes Them Leave? - What Makes Them Stay and Perform? - A Loyal Employer – It‘s 2 Ways

• Adopting Leadership Styles That Enhances TEAMWORK - Appropriate Leadership Styles - Leadership Behaviour - Spotting and Grooming Talent - Leadership That Focusses on Team Spirit - Creating a Sense of Belonging

• Nurturing Good Performance - Goal Settings - Conducting a Performance Review - Giving Feedback - Communicating Effectively

• Employee Morale Plan - Incentives and Recognition - Coaching and Learning Environment

• Employee Reward Plans - Career Development and Remuneration - Performance Competencies for Bonus and Salary Increment - Planning for the Successor - Scoring Methodology

Who Should Attend Directors, Chief Executive Officers, Heads of Department, General Managers, Managers and anyone with a leadership position

Dates: June 28 – 29, December 1 – 2

Duration: 2 days Scheme: SBL CPD Hours: 14

*Fees: FMM Members RM2,544 Non-Members RM3,074

In-House Training Available

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1.2 Innovation and Creativity for Organisational Success Objectives

• Encourage team members to think innovatively and creatively

• Realise the vital needs for innovative and creative thinking capabilities

• Understand the processes and steps involved in innovative thinking

• Sharpen the abilities in thinking more creatively, innovatively and competitively using the right brain

• Master various tools to think out-of-the-box in a team oriented manner

• Apply the core skills learnt from the session at workplace Contents

• Innovation and Creativity Dynamics

• Fundamentals of Innovation

• Innovative Thinking and Leadership

• Dimensions of Innovation

• Action Steps for Improving Creative Thinking

• Kick-Starting Innovative Thinking

• Innovative Thinking Process

• Various Innovative Thinking Tools

• Innovation Team Case Study

• Personal Action Plan Who Should Attend Heads of Department, Senior Managers and Managers

Dates: March 1 – 2, September 6 – 7




*Fees quoted are inclusive of 6% Service Tax (New programmes will be added from time to time. Please contact the FMM Institute for further details)

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2. MANAGEMENT Scheduled Corporate Training Programmes (In-House Available) 2.1 Creative Thinking, Problem Solving and Decision Making

Objectives • Evaluate ideas objectively and solve problems more effectively and make dramatically better

decisions • Explore real-world examples of why critical thinking is so important in business • Practice critical thinking skills to generate ideas and solutions • Choose the right techniques to recognise assumptions, evaluate arguments and draw conclusions • Identify 8 barriers to effective critical thinking and ways to spot a weak argument • React with curiosity instead of emotion and get a roadmap for developing your critical thinking

skills • Transform your thinking into practical business solutions and turn existing problems into

opportunities • Focus on pinpointing problems, identifying root causes and their outcomes • Apply proven techniques to improve systems, products and processes for greater productivity Contents • Recognising the Value of Using Critical Thinking in Business • A Critical Thinking Process • Applying Critical Thinking Tools and Skills in Business Situations • Problem Solving Process • Techniques for Analysing Environment • Techniques for Identifying Problems – Testing Probable Causes • Individual Techniques for Generating Alternatives • Group Techniques for Generating Alternatives • Deploying Your Decision and Decision Analysis • How to Implement Parallel Thinking • How to Use the 6 Thinking Hats Who Should Attend All who want to learn to be a solution provider for their companies and to be able to provide creative input/ideas at the workplace.

Dates: March 29 – 30, August 16 – 17




2.2 Effective Supervisory Management Skills

Objectives • Improve proficiency in 6 key skill areas • Identify skill strengths and weaknesses • Understand the keys to effective planning, prioritising and coaching • Build productive relationships with other colleagues • Build advanced communication skills to be effective supervisors • Use the model of feedback system • Align with corporate goals of a result-driven culture • Have a follow-up Personal Action Planner to continuously practice and apply techniques and skills

learned Contents • Putting Your Priorities to Work • The Four Quadrants of Time Management • Leadership

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• Coaching • Effective Communication Skills • Interpersonal Skills • Types of Personalities • Teamwork and Managing Change • Application to Workplace Who Should Attend Heads of Department, Executives, Officers, Supervisors, Potential Supervisors and others whose duties include supervision of a group of subordinates

Dates: May 26 – 27, December 8 – 9




2.3 Essential Skills for Managerial Success

Objectives • Acquire a practical awareness of their key roles and responsibilities • Lead a team successfully to build trust and earn respect • Develop good EQ skills to enhance leadership skills • Understand that coaching is an integral part of a Manager’s effective leadership strategies and

management activities • Learn “What to say” and “How to say it” when managing performance • Give constructive feedback and maintain a win-win communication system Contents • The KATZ Model of Skills • Essentials for People Management • Emotional Intelligence (EQ) in Leadership • Coaching at the Workplace • Impactful Communication Skills • Managing Performance • Success Agreement System (SAS) Who Should Attend Managers, newly-promoted Managers and Assistant Managers





2.4 Executive Development Programme: Formula to Reach Your Potential Objectives • Lead staff effectively by practising the two behavioural leadership styles • Develop commitment through EQ buy-in of the company’s objectives • Use assertiveness and demonstrate confidence and ability in leading • Learn tools and techniques to facilitate staff performance discussion • Work productively and delegate responsibility • Supervise difficult workers towards a win-win situation Contents • People Management - Define Leadership - Leadership Qualities and Behaviour

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- Follower Diagnosis - Four Levels of Development • Emotional Intelligence (EQ) in Leadership - The Five Dimensions of EQ - Developing EQ Leaders - Ownership and Followership - EQ for Team Development - Commitment to Resolve Issues • Advanced Communication – Assertiveness Training - Leader’s Responsibility - 3 Styles of Advanced Communication - Empathy: Understand Other Person’s Position - Persuasive Assertion - Confront Assertion • Effective Creative – Facilitative Methods - Probe, Verify and Determine Experiences - The STAR System - The ORID System - 4 Levels of Focused Questions - Turning Poor Questions to Your Advantage • Delegation at Work Place - Delegation Matrix - Guidelines for Successful Delegation - 5 Steps to Effective Delegation - Delegation Tips • Supervising Difficult Workers - Creative Ways of Managing the Younger Generation of Workers - Avoid Two Major Mistakes in Handling Problematic Workers - Techniques to Diffuse and Transform Conflict to Teamwork Who Should Attend Potential Managers, Assistant Managers and Executives

Dates: May 3 – 4, October 4 – 5




2.5 Kursus Motivasi, Kepimpinan, Hubungan Kemanusiaan dan Pembentukan Kumpulan Kerja

Objectives • Menambahkan pengetahuan dan kefahaman suasana perhubungan kerja dengan staf di tempat

kerja • Mengenalpasti perkara-perkara yang perlu diberi perhatian bagi memastikan kumpulannya

menjadi unit kerja yang berkesan • Mengaplikasikan beberapa teknik bagi mendorong staf di dalam suasana kerja yang lebih baik • Menguruskan staf untuk menjadi lebih cekap dan efektif

Contents

• Motivasi Kerja: Implikasi dan Perlaksanaannya - Konsep Motivasi Dalam Pekerjaan - Bagaimana Membina Motivasi Diri - Motivasi Pekerja: Peranan Siapa - Kuasa Ganjaran vs Kuasa Hukuman - Mempertahankan Daya (Tenaga) Motivasi Di Tempat Kerja

• Kempimpinan: Seni Mempengaruhi Pekerja - Konsep Kepimpinan Dalam Persekitaran Pekerjaan - Kepimpinan Pekerja: Kuasa Pengaruh vs Kuasa Arahan - Kepimpinan Pekerja Dalam Menangani Perubahan

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- Ciri-Ciri Penting Dalam Kepimpinan Pekerja - Kemahiran-Kemahiran Memimpin

• Hubungan Kemanusiaan: Suatu Kaedah Mendekati Pekerja - Memahami Manusia dan Kemanusiaan - Konsep Hubungan Kemanusiaan - Ciri-Ciri Penting Hubungan Kemanusiaan Dalam Situasi Pekerjaan - Tanggungjawab Pekerjaan vs Hubungan Kemanusiaan - Asas Utama Membina Kekuatan Hubungan Kemanusiaan - Kemahiran-Kemahiran “Interpersonal” Dalam Hubungan Kemanusiaan

• Pembentukan Kumpulan Kerja - Konsep Kumpulan Kerja - Bagaimana Membina Dinamika Kumpulan - Mengenalpasti Keberkesanan Kumpulan - Kemahiran-Kemahiran Membentuk Kumpulan Kerja Yang Berkesan - Pembentukan Kumpulan Kerja Yang Efektif - Faktor Yang Membawa Kepada Kumpulan Kerja Yang Efektif Who Should Attend Executives, Officers, Supervisors, Potential Supervisors and others whose duties include supervision of a group of subordinates

Dates: February 8 – 9, August 2 – 3




2.6 Leadership Skills for Managers: A Mentoring Culture Objectives

• Develop confidence as a principle-centered leader

• Know the differences between coaching, counseling and mentoring

• Learn the principles of mentoring styles

• Discover their own dominant leadership style

• Analyse their mentees’ learning and development level

• Learn to match to their followers’ development level

• Learn practical techniques to mentor others

• Practice various mentoring situations

• Develop facilitation skills

• Develop skills towards mutual problem solving

• Understand that mentoring develops the mentee and the mentor

• Create a personal chart to mentor appropriately for each staff Contents

• Being a Mentor is a New Paradigm

• Mentoring System

• Nurturing and Retaining Key Talents

• Building Trust

• Leadership Style Diagnosis

• Leadership Style Behaviours

• Mentoring Work Performance

• Effective Creative Facilitative Methods Who Should Attend Managers and Assistant Managers

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Dates: January 13 – 14, July 12 – 13




2.7 Leading Conflict Resolution and Collaboration at the Workplace

Objectives

• Define confrontation and role in managing conflict in the workplace

• Identify styles in influencing others, managing conflict and the additional strategies that need to be used in conflict resolution

• Demonstrate skills in resolving conflict and confrontation

• Identify a plan to apply and enhance the communication skills in the workplace to address existing conflicts

Contents

• Discovering Your Colored Brain – Genetic Thinking and ‘How’ You Do Things

• Emotional Drivers, Motivation and Performance – ‘Why’ You Do the Things You Do

• Identifying Your Sources of Conflicts and Confrontation

• Conflict Styles

• Process for Managing Conflicts

• Influencing and Assertiveness Styles

• Communication and Listening

• Action Planning and Reflection Who Should Attend Heads of Department, Managers, newly-promoted Managers, Assistant Managers and Executives

Dates: January 18 – 19, August 7 – 8




2.8 Membina Penyelia Yang Berkesan dan Berprestasi Objectives

• Menjadi penyelia yang berkesan dalam menjalankan tugas seharian

• Memahami tugas sebagai ketua yang kemampuan berfikir dan bertindak dengan professional

• Mempelajari cara-cara penyerahan tugas yang terbaik bagi menghindari berlakunya konflik antara ahli kumpulan, ketua dan organisasi

Contents

• Konsep Penyeliaan dan Kepimpinan Dalam Organisasi

• Membina Diri Sebagai Penyelia Cemerlang

• Pengurusan Motivasi Pekerja

• Penyerahan Tanggungjawab Yang Berkesan

• Pengawalan Produktiviti dan Kualiti Kerja

• Kemahiran Bekerja Dalam Kumpulan

• Hubungan Kemanusiaan dan Komunikasi

• Menangani Masalah dan Perubahan Di Tempat Kerja Who Should Attend Supervisors, Team Leaders and others whose duties include supervision of a group of subordinates

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2.9 Effective Meetings: The Art of Making Meetings Work

Objectives

• Understand the value of meetings as a management tool

• Recognise the critical planning step that makes meeting time more effective

• Identify process tools that can help create an open and safe forum for discussion

• Develop and practice techniques for handling counterproductive behavior Contents

• The Basics for Effective Meetings

• The Best and The Worst of Meetings

• Holding Productive Meetings

• Preparing for Meetings

• Agendas

• Setting the Place

• Leading a Meeting

• Process and Content

• Process Tools, Including De Bono’s Thinking Hats, Rules of Work, and Facilitation Skills

• How to Control a Meeting

• A Plan for Success Who Should Attend Managers, Executives and Administrative staff

Dates: April 12 – 13, October 6 – 7




2.10 Production Manager’s Survival Tools

Objectives

• Understand and manage the demanding requirements of the Production Manager

• Equip with the necessary HR soft skills to deal with employees’ expectation and yet be an effective Production Manager

• Adopt a positive and learning attitude in order to take advantage of the experiences to grow in any organisation

• Accept that a Production Manager’s job scope can be without clear boundaries in order to perform beyond expectation

Contents

• What Management Expects of You - Production Planning/Targets - Productivity/Efficiency - Quality - Material and HR Planning

• Management Functions that Come with the Job - TQM - Kaizen - Environmental - Health and Safety

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• The HR Manager

• Leadership Skills

• Communicate Effectively

• Harnessing Team Power

• Motivating and Energising Your Team Who Should Attend Production Managers/Assistant Managers and Engineers

Dates: May 5 – 6, November 17 – 18




2.11 Program Pembangunan Perkeranian

Objectives

• Untuk meningkatkan pengetahuan pekerja sedia ada dengan pengendalian diri dan tugas-tugas perkeranian yang kian mencabar

• Bagi mempersiapkan diri dalam menjalankan tugasan perkeranian bukan sekadar tugas semata mata, tetapi sebagai satu karier

• Membantu pelatih-pelatih menjadi lebih bijak dalam menjalankan tugasan mereka dalam menangani situasi-situasi yang berbeza dalam usaha untuk menghasilkan keputusan kerja yang cemerlang untuk organisasi

Contents

• Kepentingan dan Cara Pemikiran ANDA

• Tugas-Tugas Perkeranian

• Pengurusan Masa dan Keutamaannya

• Kemahiran Pengurusan Masa

• Komunikasi

• Cara Dokumentasi Yang Berkesan

• Etika Kerja Who Should Attend All levels of Clerical Staff, Secretaries, Personal and Administrative Assistants





*Fees quoted are inclusive of 6% Service Tax

(New programmes will be added from time to time. Please contact the FMM Institute for further details)

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Ad-Hoc Basis Programmes (In-House Available)

2.12 Supervisory Development: Develop Effective Coaching Skills to Deliver Optimum Performance (in Bahasa Melayu)

Objectives

• Understand the benefits of coaching and the role of the coach

• Realise when to use coaching as a development tool

• Identify the stages of the coaching process

• Plan and deliver a coaching session

• Practise the skills at all stages of the coaching process Contents

• Coaching, Mentoring, Training: The Differences

• Benefits of Coaching

• ‘DEVELOPER’ Coaching Model

• Skills and Qualities of an Effective Coach

• The Questions A Good Coach Should Ask

• Objective Setting

• Coaching Styles

• Identifying Ability Levels of Staff

• The Techniques of Coaching

• Feedback and Review

• Key Stages of Coaching

• Preparation and Planning for a Coaching Meeting

• The Pitfalls of Coaching and How to Avoid Them

• Role-Play – The Full Coaching Process Who Should Attend Supervisors, Line Leaders and anyone who needs to use effective coaching skills to develop others

Dates: Upon request



2.13 The Do’s and Don’ts in Decision-Making for Supervisors Objectives

• Understand the link between problem-solving and organisational success

• Analyse problem using problem-solving techniques

• Recognise the importance of dealing with the cause of problem

• Learn the different stages of decision-making process

• Increase awareness of problem-solving steps and problem-solving tools

• Distinguish root causes from symptoms to identify right solutions

• Improve problem-solving and decision-making skills

• Apply the problem-solving and decision-making model at the workplace Contents

• Types of Problems and Decisions

• The Decision-Making Process

• Actions of Bad Decision Makers

• What Great Decision Makers Do Differently

• Techniques for Improving Decision-Making

• 12 Guidelines When Making Important Decisions

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Who Should Attend Supervisors, Team Leaders and others whose duties include supervision of a group of subordinates

Dates: Upon request



2.14 Creative Thinking, Root Causes and Decision-Making

Objectives

• Raise your awareness of thinking habits and cultural biases that influence individual and group perception of problems and possible solutions

• Plan and implement solutions or prevent the problem to arise again

• Apply thinking tools to work problems

• Design problem-solving processes that will encourage team participation and support the active implementation of solutions

• Determine the root cause of the problem

• Learn how mind mapping taps into how the brain works to capture and develop new ideas Contents

• The Mysteries of the Human Brain

• Lateral Thinking

• The Creative Environment

• Creative Problem-Solving Strategy

• Mind Mapping

• Group Creative Thinking “Out of-the-Box”

• Generating Root Causes Tools

• Decision-Making Tools

• Avoiding Analysis Paralysis Who Should Attend Anyone who wants to to unleash their innate creativity and discover new strengths

Dates: Upon request



2.15 Motivasi, Hubungan Kemanusiaan, Pengurusan Masa dan Menangani Pekerja

Bermasalah

Objectives

• Show the importance of positive work attitude and identify the importance of human relations skills

• Identify the nature of motivation skills and the relationship between job satisfaction and effective human relations

• Understand the concept of quality time management

• Acquire excellent work ethics through quality time management

• Understand the issues related to difficult people

• Deal with difficult people at the workplace Contents

• Motivasi Kerja: Implikasi & Perlaksanaannya

• Hubungan Kemanusiaan: Suatu Kaedah Mendekati Pekerja

• Pengurusan Masa dan Tugasan

• Menangani Pekerja Bermasalah

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Who Should Attend Supervisors, Team Leaders and others whose duties include supervision of a group of subordinates

Dates: Upon request



2.16 Leadership and People Management Proficiencies

Objectives

• Understand the fundamentals of today’s leadership requirements and its applications at the workplace

• Lead, manage and motivate their subordinates to achieve the departmental performance objectives

• Demonstrate excellent leadership qualities and be able to lead and influence peers, and co-workers to meet the departmental and organisational goals

• Identify various leadership styles and select the most appropriate styles based on workplace situations

Contents

• The Nature of Leadership

• Successful Leadership Dynamics

• Today’s Leadership Challenges

• The Situational Leadership Model - Four Stages of the Followers Readiness - Four Leadership Styles - Leadership Style Selection Criteria - Application of the Situational Leadership

• Case Study on Situational Leadership

• Successful Team Leadership Strategies

• Leadership Action Plan Development Who Should Attend Heads of Department and Managers

Dates: Upon request



2.17 Optimising Team Dynamic and Performance

Objectives

• Understand the meaning of team

• Gain an insight of team development process

• Improve effective communication within team

• Align work perspectives between different generations workforce Contents

• The Meaning of Team - Key Characteristics of Team - Advantages & Disadvantages of Team - The Performing Team Criteria

• The States of Team Development - Forming, Storming, Norming and Performing

• Different Generations’ Work Perspectives - The Gen X and Gen Y - Work Values & Attitudes

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- Motivation Needs

• Team Communication - The Communication Process - Effective Communication - Active Listening - Non-Verbal Communication - Grapevines

Who Should Attend All levels of employees

Dates: Upon request




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3. PERSONAL DEVELOPMENT Scheduled Corporate Training Programmes (In-House Available) 3.1 Emotional Intelligence (EQ) at Work: Fostering Human Relations for Success

Objectives

• Develop the paradigms to balance and manage logic and emotions daily

• Identify practical alternatives in dealing with emotions

• Focus energy into the right areas to produce optimum results in personal and professional life

• Create paradigms to be optimistic and responsible for self-success

• Learn the five criteria of EQ maturity

• See things in a new perspective

• Develop trustworthiness, responsibility, proactivity and ownership Contents

• Emotional Intelligence (EQ)

• Enhancing EQ in Human Relations

• Building Trust in the Workplace

• Self-Awareness and Growth

• EQ in Leadership

• EQ in Building Teams

• Success Agreement System Who Should Attend Managers, Executives and Supervisors





3.2 Impact and Influence: The Art of Persuasion Objectives

• Master the art of influential communication skills and create an impactful impression when interacting with others

• Understand the impact of behavioural elements, personality traits, thinking preferences and emotional qualities when interacting with all levels of people

• Persuade and convince others by demonstrating tact, diplomacy, professionalism, composure, confidence, sensitivity, focus and win-win mindset

• Present compelling arguments, thus leading other parties to a mutually beneficial agreement by using the right Influencing strategies and language

• Apply the concepts of Neuro Linguistic Programming (NLP) to enhance the ability to persuade, influence and impress other parties professionally

Contents

• Essentials of Influencing Skills

• Creating Impact and Influence

• The Dynamics of NLP and Influence

• Using NLP to Elicit Thinking Preference

• Using NLP to Build Rapport and Influence

• NLP and Influencing Language

• Enhancing the Influencing Power

• Becoming a Proactive Communicator

• Action Plan Development

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Who Should Attend Managers and Executives





3.3 Developing Positive Attitudes to Increase Productivity

Objectives

• Take responsibility for your growth in life and at work

• Understand your role better and why it is important

• Develop a positive and proactive outlook

• Improve the core competency skills

• Enhance professional image and practice Contents

• What is Our Purpose and Role in the Workplace?

• Why Are We Important to the Organisation?

• Why is Change Necessary?

• How to be Constantly Postitive and Productive at Work

• Enhancing Positive Working Relationships

• Proactive Approach Towards Your Job

• Motivating Self and Goals Setting

• Enhancing Efficiency and Effectiveness

• Developng Communication Effectiveness

• Instilling Pride in Your Organisation

• Managing Personality Differences

• Ethical and Moral Responsiblitiy Who Should Attend Executives and Administrative staff

Dates: March 8 – 9, November 8 – 9




3.4 Meningkatkan Keberkesanan Diri Objectives • Menjadi seorang pekerja yang lebih proaktif • Menjalin hubungan yang lebih sihat dengan rakan sekerja dan organisasi • Meningkatkan sumbangan anda kepada rakan sekerja dan organisasi • Mengimbangi matlamat kerjaya dan peribadi • Menganalisa skop kerja anda dan memahami kemahiran, ilmu dan kecekapan yang diperlukan untuk meningkatkan prestasi anda • Menghayati kepentingan semangat berpasukan demi kejayaan organisasi • Mengamalkan profesionalisma sebagai budaya kerja anda Contents • Menghayati Konsep Kerja • Harapan Organisasi • Imej ANDA Imej Organisasi • Profesionalisma Tugas

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• Pembangunan Pekerja Cemerlang • Teknik Komunikasi Yang Berkesan • Kerja Berpasukan • Motivasi Diri Who Should Attend Penghantar Dispatch, Pembantu Pejabat, Pemandu, Pengawal Keselamatan, Kerani dan semua kakitangan bagi membentuk sikap kerja yang lebih positif

Dates: January 20 – 21, July 12 – 13




3.5 Effective Time Management Skills and Techniques

Objectives

• Develop a systematic approach of managing activities to achieve results

• Understand and demonstrate the use of to-do lists & the ABC technique

• Develop time management plans by setting SMART, creating daily plans, set priorities and recognizing obstacles

• Develop an action plan for better use of time

• Integrate long term objectives with short term plans

• Improve team effectiveness and group communication

• Analyse the current system to identify areas of shortcoming and how to deal with them

• Use technology to save time instead of wasting time

• Increase productivity by controlling interruptions and meetings Contents

• Everyone Has 24 Hours a Day: The Realities of Time

• Be Smart: Goal Setting for Peak Performance

• Prioritisation: I’m Drowning – A Lifejacket Please

• The Secret of Focus in Time Mastery

• Time Management Plans: A Plan Makes the Goal A Reality

• Time Stealers Be Gone: Eliminating Time Wasters for Good

• Technology and Time Management

• Productivity and Your Mind

• Information Overload • Living a Balanced Life: Tactics for Managing Home Time Better

• Stress the Time Robber Who Should Attend All levels of employees





3.6 Sikap Kerja Positif Objectives

• Meningkatkan kefahaman dan penghayatan mereka tentang konsep kerja dan kepentingan sikap positif dalam melaksanakan tugas-tugas dan tanggungjawab-tanggungjawab yang diamanahkan

• Mengenalpasti kekuatan-kekuatan dan kelemahan-kelemahan diri

• Memupuk sikap positif di tempat kerja

• Meningkatkan motivasi diri

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• Meningkatkan disiplin dan jati diri

• Meningkatkan prestasi dan produktiviti di tempat kerja

Contents

• Proses Penganalisisan Kendiri

• Menyerlah Potensi Diri

• Pembangunan Kerjaya Yang Berkesan

• Pengaruh Sikap Kerja Dalam Pembangunan Potensi Diri

• Memupuk Motivasi

• Merancang Untuk Kerjaya Yang Cemerlang Who Should Attend All levels of employees

Dates: March 24 – 25, December 6 – 7




3.7 Project Management for Non-Project Managers

Objectives

• Describe fundamental project management processes and their primary deliverable(s)

• Define a stakeholder and communicate important stakeholder roles and responsibilities

• Describe the importance of both soft skills and technical skills for the Project Manager Contents

• Project Management Overview

• Project Life Cycle Models and Governance

• Project Roles and Responsibilities

• Project Technical Processes: Starting with the Competing Demands - Project Management Processes - Developing Project Requirements, Scope, Schedule and Budget

• Project Technical Processes: Balancing the Competing Demands to Closure - Understanding, Evaluating and Adjusting for Risk - Executing the Project - Monitoring and Controlling the Project - Closing the Project

• Project Interpersonal Processes - Communications Management - Project Team Development - Conflict Management

Who Should Attend Managers, Executives, Non-Project Managers working in a project environment and Professionals who work with Project Managers







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Ad-Hoc Basis Programmes (In-House Available) 3.8 Developing Competencies to Deal with Difficult People and Situations

Objectives

• Understanding your own dominant style of communication

• Discover the main causes of why people are difficult

• Acquire competencies and techniques to deal with various situations

• Practice assertive behaviour that will increase co-operation and collaboration

• Build relationships that will improve workplace harmony, morale and motivation Contents

• Assessment of Personality

• Understanding Difficult Behaviours

• Styles of Communication

• The Assertion Theory

• Techniques of Communication

• Build Confidence and Influencing Techniques in Communication

• Handling Criticism

• Interpersonal Skills

• Communication to Enhance Relationships

• Develop Good Teamwork and Better Relationship Who Should Attend Heads of Department, Managers, Team Leaders and those who need to deal with difficult people and difficult issues

Dates: Upon request



3.9 Transformasi Diri dan Pembentukan Personaliti Unggul Objectives

• Membentuk peserta menjadi pekerja berkualiti pada karier dan peribadi

• Meningkatkan kesedaran peserta akan keperluan dan kepentingan perubahan pada karier dan peribadi

• Membantu peserta dalam pengurusan perubahan diri

• Membuka minda peserta akan kepentingan membina keupayaan diri kearah menjadi pekerja cemerlang

• Membimbing peserta menguasai pengertian sebenar kemahiran Kos dan Produktiviti untuk peserta berkebolehan mengelak dari melakukan pembaziran

• Membantu peserta kearah membina personaliti seorang yang berjaya

• Membimbing peserta kearah menjadi seorang yang berkesan dalam melaksanakan tugas-tugas mereka dalam mencapai Visi Organisasi

Contents

• Keperluan Tempat Kerja dan Harapan Organisasi

• Pembangunan Diri – Membina Peribadi Cemerlang Di Tempat Kerja

• Pembangunan Diri – Penggunaan Konsep B.E.P.R.O™

• Pembangunan Diri – Penggunaan Konsep ‘Kemahiran’ Kerja

• Pengurusan Perubahan

• Pembangunan Diri – Penggunaan Konsep Penting dan Segera

• Pembangunan Diri – Membina Personaliti Orang Berjaya

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Dates: Upon request



3.10 The Dynamics of Personal Power and Presence

Objectives

• Change your approach to the way you carry yourself and work with others

• Build the faith in one’s abilities and skills

• Choose the life you want to lead

• Give yourself the special lift in confidence and be a beacon of hope Contents

• Valuing the Different Aspects of Confidence

• Understanding People and Work

• Delivering Confidence: Work of Leaders

• Knowing How Confidence Can Grow or Erode

• Facing Reality and Reinforcing Responsibility

• Developing Win-Win Situations for People

• Inspiring Proactive and Creative Actions

• Boosting Your Communication Abilities and Skills

• Demonstrating Your Professionalism

• Building Your Total Image

• Accepting Responsibilities

• Believing You Can Excel and Reach for the Sky Who Should Attend Executives, Supervisors and Administration staff

Dates: Upon request



3.11 Developing Excellent Time Management Objectives

• Manage time effectively

• Prioritise work accordingly

• Increase productivity

• Get things done impeccably Contents

• Time Management - What is Time? - Spot the Common Time Monster - The Importance of Managing Time

• Priority Matrix - Getting Your Priorities in Order - Priority Matrix in Practice

• Keys for Effective Time Management - Truly Eliminating Procrastination - Concentration and Focus - Minimising Distraction

43


Dates: Upon request



3.12 Effective Planning and Time Management Skills for Supervisors

Objectives

• Ensure deadlines are met

• Improve personal efficiency and productivity

• Improve personal credibility and reputation

• Improve relationships with colleagues, customers and suppliers

• Respond positively to workplace challenges and pressures

• Plan and implement a personal time management strategy Contents

• What is Time Management?

• Time Management Self-Assessment

• Time Pressure

• Time Wasters and Stealers

• Where Does Time Go?

• Time Management Tools and Techniques

• Prioritising Tasks

• Time Management Matrix

• Perfect Planning

• Personal Development Planning Who Should Attend Supervisors, Line Leaders and anyone who wants to learn about effective planning and time management

Dates: Upon request




44

4. CUSTOMER SERVICE, SALES AND MARKETING Scheduled Corporate Training Programmes (In-House Available) 4.1 Client Handling Skills

Objectives

• Articulate the organisation's brand image

• Promote and manage professional customer relationship

• Equip the customer service professionals with effective techniques and skills to provide service beyond expectation

• Create a Customer-Driven Culture and make Customer Service Excellence as part of the organisation culture

• Manage and handle customer interactions and relationship

• Practice managing difficult situations Contents

• Your Brand DNA

• What People Want: Know Their Expectations

• Everyday People: Understanding Different Communication Styles

• Read Our Lips: Using Client Centric Language

• Total Troubleshooting: Dealing with Difficult Clients

• Reaching Out: Making the Most of Communication

• The Clinic: What We Can Do Better Who Should Attend Customer Service Representatives, Sales Professionals, Sales and Customer Service Supervisors and Managers, Marketing Professionals and Managers, front line workers and anyone who comes into contact with customers

Dates: March 3, September 9

Duration: 1 day Scheme: SBL CPD Hours: 7

*Fees: FMM Members RM848 Non-Members RM1,166


4.2 Customer Relationship Management: Customer Retention Objectives

• Learn new ways to satisfy customers’ needs and demands

• Develop a sense of strong confidence in the way of handling irate customers

• Appreciate the meaning of “quality service”

• Walk the extra miles for the customer Contents

• Module 1: The Good Team Player

• Module 2: The Service Edge

• Module 3: Developing a Relationship Building Plan

• Module 4: Offering Value-Added Service

• Module 5: Managing Service Breakdown

• Module 6: Customer Care and Email

• Module 7: Handling Complaints via Letters

• Module 8: Handling Tough Customer

• Module 9: Customer Feedback

Who Should Attend Sales Directors, Directors of Marketing, General Managers, Sales Managers and Marketing Managers

45





4.3 Selling in Tough Times

Objectives

• Apply ‘benefit selling’ on customers

• Conduct a proper sales presentation

• Read buying signals

• Close more sales by using six simple closing techniques

Contents

• The Planning Process

• Presenting Your Products (Video Supported)

• Reading Buying Signals and Closing the Sales

• Selling Against Your Competitors

• Handling Tough Customers

Who Should Attend Sales Personnel and those who want to know how to increase their sales during these competitive times





4.4 Leading a Sales Team: Techniques for Breakthrough Results Objectives

• Motivate the sales team

• Carry out an effective sales evaluation exercise

• Focus on key success factors for sales leadership and management

• Use the various forms in managing the sales team

• Plan and control selling events

Contents

• The Functions and Role of the Sales Leader

• The Selection Process

• Sales Planning and Reporting Forms

• Sales Territory Development

• Motivating the Sales Team

• Developing a Sales Compensation Plan

• Sales Leadership and Supervision

• Planning and Control

• Sales Evaluation Who Should Attend Sales/Marketing Directors and Managers





46

4.5 Professional Selling Skills: Practical Guide for Success

Objectives

• Be prepared to excel in competitive environment – especially during the difficult times

• Develop results-oriented personality and be the TOP GUN

• Organise and articulate approaches from ‘PRE TO POST SALES’

• Equip with sales techniques to enhance selling skills

• Articulate approaches to meet the demands of customers

Contents

• What are The Challenges of Human-capital and the New Global Economy (CHANGE)

• What are The Challenges of Changed Environment Confronting Sales Professional

• Do You Possess These Impressive “SUPER STAR” Attributes and Personality

• Are You Able to Analyse and Work with the 8 Different Types of Customers? The “PICK-A-KIT” Characteristic

• What and How to Meticulously Synchronise Sales Techniques to Realise Sales Objectives

• How to Respond and Resolve Customers’ Problems Systematically

• Why is Customer Service Important and What Are the Secrets Behind Your Success in Sales

• Do You Want to be Creative in Order to Remain Competitive

Who Should Attend Sales/Marketing Supervisors/Executives, Sales/Marketing Managers, Directors, aspiring Sales Candidates, Entrepreneurs and all those who want to excel in the current hyper-competitive business environment





4.6 The Art of Marketing: Promote Your Products to Reach the Target Customers

Effectively

Objectives

• Analyse your company in relation to your competitors and by examining your customers’ decision making process

• Understand customer behaviour to decide on your marketing strategy

• Identify and establish brand positioning and sustaining brand value

• Use the right marketing mix elements and strategies to increase competitiveness and profitability

Contents

• Introduction to Marketing

• Understanding Customers

• Branding

• Segmentation, Target and Positioning

• Types of Battleground, the Opportunities and Challenges

• Dealing with Competition

• Marketing Mix: Product, Price, Promotion, Distribution

Who Should Attend Marketing professionals and those who are interested to gain a holistic view on marketing





47

4.7 The Magic Moment in Customer Service

Objectives

• Communicate better

• Be mindful of body language

• Be able to apply training at work

Contents

• Impressing People Isn’t as Difficult as it Looks

• Why is Customer Service Important

• Rules of Engagement in the Field of Customer Service

• CSI – Customer Service Intelligence

• Dress to Kill, Connect Your Customers on a Human Level

• Don’t Tick Off Your Customers by Saying “No”

• Let’s Talk About “WOW”

• Going the Extra Mile

• Best Practices


Dates: January 25 – 26, August 11 – 12





48

Ad-Hoc Basis Programmes (In-House Available) 4.8 Key Account Management

Objectives

• Build partnership and customer care programmes that work

• Build business strategies that capitalise on long-term relationships with your best and profitable customers

• Gain competitive advantage by putting in value and taking out non-value parameters

• Create new markets for customers with diverse needs

• Develop win-win solutions with your customers

• Build long-term tactical plan to reinforce closer relationships with your customers Contents

• The Importance of Account Management

• The Value Chain of Your Organisation

• The Buying Team

• Negotiation-Selling Strategy

• Developing a Relationship-Building Plan

• Managing Key Account

• Control and Measuring Success

• The Customer Purchasing Ledger

• The Daily Sales Report

• The Weekly Planner

• The Monthly Performance Review

• Managing Service Breakdown Who Should Attend Sales/Marketing Managers and Sales/Marketing Executives

Dates: Upon request



4.9 Sales Negotiation: Skills to Close Deals

Objectives

• Identify the “don’ts” in negotiating sales

• Identify negotiating objectives

• Apply the various strategies and tactics required in sales negotiation

• Assess leverages and limitations, musts and wants

• Assess the key parties and key influences in the buyer negotiating team

• Use the various negotiation planning tools Contents

• What is involved in Sales Negotiation?

• Sales and Negotiation Crimes

• Basic Sales Negotiation Principles

• Identifying Negotiation objectives: Ours and Theirs

• Assessing Leverages and Limitations

• Assessing the Key Parties and Key Influences

• Negotiation Styles

• Planning Win-Win Strategies and Tactics

• Negotiation Tools

49

Who Should Attend Sales Managers, Sales Executives and Sole Proprietors

Dates: Upon request



4.10 What Most Successful Sales Managers Do Differently

Objectives

• Understand the various types of leadership styles and learn to apply them accordingly

• Apply various motivational approaches when dealing with the sales team

• Learn correct recruitment method when hiring sales personnel

Contents

• Understand the Nine Essentials of a Successful Manager

• The Functions and Roles of the Sales Leader

• The Selection Process

• Motivating the Sales Team

• Sales Leadership and Supervision

• Do You Inspire?

• Are You Innovative?

Who Should Attend Sales/Marketing Managers and Sales/Marketing Assistant Managers

Dates: Upon request



4.11 Frontline Customer Service and Telephone Techniques Objectives

• Instill in customer service professionals the importance of delivering service excellence

• Understand the 5Ps in customer service

• Identify the benefit of great customer service to the organisation

• Promote and manage professional customer relationship

• Equip the customer service professionals with effective techniques and skills to provide service beyond expectation

• Create a Customer-Driven Culture and make Customer Service Excellence as part of the organisation culture

• Manage and handle customer interactions and relationship

• Manage difficult situations

Contents

• Importance of the Customer to the Return on Investment

• Customer Service Excellence

• Customer Relationship

• Managing Complaints and Difficult Customers

• Going the Extra Miles

• Creating a Culture of Service Excellence through Continuous Learning

• Telephone Skills Who Should Attend Customer Service Representatives, Sales Professionals, Sales and Customer Service Supervisors and Managers, Marketing Professionals and Managers, front line workers and anyone who comes into contact with customers

50

Dates: Upon request




51

5. HUMAN RESOURCE AND INDUSTRIAL RELATIONS Scheduled Corporate Training Programmes (In-House Available) 5.1 Conducting Training Needs Analysis (TNA) and Evaluating Training Effectiveness

Objectives

• Identify the organisation’s training needs through needs assessment

• Conduct an effective TNA to successfully identify suitable organisational, functional/technical, personal behavioural competencies and skills required to meet organisational vision

• Prepare strategic training plans for the organisation in order to improve competence and achieve more accurate results

• Develop a master plan of recommendations for future training strategies based on the TNA findings

• Apply the various evaluation techniques at key stages of training implementation plan

• Establish a process and evaluation procedure to manage the training effectiveness

Contents

• Training and Development Basics

• Training Needs Analysis (TNA) and the Formal TNA Process

• Three Levels of Needs Assessment

• Training Needs Assessment Steps and Techniques

• Evaluating Training Programmes

• Analysing the Present Quality Procedure for Training

• Understanding Work-Based Competency Plan (WBCP) as a Basis of Measurement

• Making Your Training Outcomes Visible Who Should Attend Trainers, Managers, Executives, Human Resource Development Specialists and others who make decisions about training and are involved in analysing, designing and implementing organisational training plans





5.2 Developing and Reviewing Human Resource Policy & Procedures and Employee

Handbook Objectives

• Understand what are HR policies and their objectives

• Draw up clear HR Policy and Employee Handbook and define their aims and purposes

• Draft samples of HR-related documents

• Implement and communicating HR policies to all levels of employees

• Identify areas of responsibilities for the HR Department

• Formulate the structure and framework of the HR Policy Handbook

• Identify job functions and establish accountability and responsibility of employees carrying out HR functions

• Make changes to policies to be in sync with current times

Contents

• Understanding HR Policy and Employee Handbook

• Employment and Hiring

• Basic Salaries and Allowances

• Entitlement/Benefits

• Employee Training and Development Needs

52

• Performance Management and Feedback

• Employee Transfers and Secondment

• Medical Benefits

• Employee Promotions

• Normal Hours of Work and Overtime

• Rest Days, Public Holidays and Overtime

• Annual Leave Entitlement

• Special Leave

• Maternity Benefits

• Employee Discipline

• Managing Grievance

Who Should Attend Heads of Department, Managers and Executives





5.3 Developing Skills in HR Administration

Objectives

• Equip with practical skills for handling routine human resource administration work

• Enhance understanding of Labour Laws and their applications to avoid errors in implementation

• Develop HR policy in adherence to legal provisions

Contents

• Recruitment and Selection

• Developing HR Policies and Setting Up a HR Department

• Outline of the Employment Act 1955

• Procedure in Domestic Inquiry

• Constructive Dismissal

• Staff Performance Appraisal

Who Should Attend HR Executives, HR Administrators/Officers, HR Supervisors, HR Assistants and all those with Human Resource/Personnel work and responsibilities

Dates: June 2 – 3, November 3 – 4




5.4 Employers! Know Your Legal Rights (Understanding Employment Act 1955 with its

Amendments)

Objectives

• Identify the rights and obligation/responsibilities of the employees and employers

• Understand and implement provision of the Employment Act 1955

• Review and refresh all terms in the Employment Act 1955

Contents

• Expectation as an Employer and an Employee

• Company Prerogatives

• Obligations of Employees Towards Employer and Legal Right of Employees in Disciplinary

53

Matters

• Contract of Service

• Absenteeism and Termination of Service

• Application of Section 15 (2)

• Wages

• Contract of Labour

• Protection of Women

• Termination of Service

• Statutory Benefits – Rest Days, Hours of Works, Holidays and other conditions of service

• Task Work and Shift Work

• Public Holidays, Annual Leave and Sick Leave

• Employment of Foreign Employees

• Misconduct and Domestic Inquiry

• Retrenchment

• Power of DG/Labour Officers

• Sexual Harassment

• Power to Compound Offenses and Penalty Who Should Attend This programme is designed primarily for the Heads of Department, Executives and Supervisors who work directly with operatives





5.5 HR for Non-HR Managers

Objectives

• Identify current issues in the human resource field and the changing role of supervisors and managers in term of HR functions

• Understand current trends in the Employment Act 1955

• Write job description and identify core competencies

• Apply methods of finding, selecting and keeping the best people

• Get new employees off to a good start

• Understand compensation and benefits

• Maintain healthy employee relations

• Make performance appraisals a cooperative process

Contents

• Defining Human Resource Roles

• Developing Job Descriptions

• Preparing for the Interview, Conducting the Interview and After the Interview

• Employee Orientation and Onboarding

• Understanding Employment Act 1955

• Training and Continuous Learning

• Performance Reviews

• Managing Disciplinary Issues, Terminating Employees and Exit Interviews

Who Should Attend Managers, Executives, Supervisors and new HR practitioners





54

5.6 Misconduct, Effective Investigation and Prosecution for Domestic Inquiry

Objectives

• Introduction to the concept and practice of industrial relations in Malaysia

• Apply the correct methods and practices of disciplining workers

• Develop skills to conduct a domestic inquiry

Contents

• Disciplinary Procedures

• Approaches to Effective Discipline

• Administration of Disciplinary Action

• Principles of Condonation

• Termination and Dismissal

• Investigation Process

• Collecting Evidence

• Taking Witness Statements

• Notice of Domestic Inquiry

• Investigation Role Play

• Domestic Inquiry Process

• Role of Panel Members, Prosecutor, Witnesses and Union Officials

• Prosecution

• Burden of Proof

• Standard of Proof

Who Should Attend Heads of Department, Managers and Executives






55


5.7 A Practical Guide to Managing Discipline at Workplace

Objectives

• Equip participants with clear and practical knowledge on handling various forms of misconduct at workplace

• Able to assess situations objectively and take the necessary remedial actions to mitigate and contain the situations in line with the provisions and spirit of the laws

Contents

• What is “Discipline”?

• “Discipline” in the Context of Organisation

• What Give Rise to “Breach of Discipline” and “Misconduct”

• Understanding the “Criminal Minds”

• The Concept of “Social Deviance”

• Robert Merton’s Deviance Typology Model

• Approaches and Philosophies of Disciplines at Workplace

• Major Misconducts

• Minor Misconducts

• Grey Area in Managing Discipline

• Escalation of Misconduct

• Principles of “Condonation”

• Managing Discipline

• Domestic Inquiry (DI)

• The “Art” & “Science” of Discipline Management Who Should Attend Heads of Department, Managers, Executives and Supervisors

Dates: Upon request



5.8 Absenteeism at Workplace: How to Handle and Manage Frequently-Absent Employees

Objectives

• Understand the causes of absenteeism

• Learn ways to effectively manage and deal with absenteeism at the workplace

• To expose wrong methods and practices of disciplining employees due to absenteeism

Contents

• Absenteeism

• Causes of Absenteeism

• Managing Medical Leave

• Perfect Attendance Incentives

• Wellness and Safety Programmes

• Managing Absence

• HR Policies on Absenteeism and Leave

• Role of Supervisors and Heads of Department in Controlling Absenteeism

• Developing Counselling Skills for Line Managers

• Reward Programme

• Measuring Absenteeism Levels

• Tracking Absenteeism and Analysis of Data

• Disciplinary Procedures to Address Absenteeism

56

Who Should Attend Heads of Department, Managers, Executives, Supervisors and those who need to supervise and manage subordinates

Dates: Upon request



5.9 Behavioural Interviewing Skills

Objectives

• Provide potential candidates with a positive impression of your organisation

• Gain insight on the purpose and benefits of a behavioural interview

• Understand the application of job specification, description, and competency model

• Implement a structured interview approach (before, during and after interview)

• Formulate behavioural interview questions to identify key behaviours for the job

• Conduct an effective and efficient behavioural interview

• Develop interviewing skills for positive candidate experiences

• Document, evaluate data and end interviews with follow-up actions

• Avoid the common interview errors and discriminatory hiring practices

Contents

• Introduction

• Why Behavioural Interviewing?

• Preparing for the Interview

• Preparation of Behaviour-Based Interview Questions

• Scoring the Candidate’s Responses

• World Class Interviewing

• Role Play Interview Session

Who Should Attend Human Resource Executives, Senior Managers, Heads of Department, Middle Management and Supervisors

Dates: Upon request



5.10 Developing Performance Management System for Organisational Success

Objectives

• Formulate performance standards to be achieved by the team members in relation to the unit’s goal, objectives and deliverables

• Ensure performance standards are clear and concise and specify the activities to be performed and the standards to which they are to be performed

• Ensure the performance monitoring system selected is aligned with organisation’s policies and procedures

• Prepare for a performance review

• Gather information required for the performance review

• Conduct a performance review interview

• Ensure that feedback is relevant, fair and communicated in a constructive manner

• Agree upon action plans to address performance gaps

• Follow counselling and coaching procedures to improve performance

57

Contents

• Purpose of Performance Management

• The Performance Management System – A High Level Overview

• Development of a Performance Management System

• Approaches and Uses of Performance Management

• Problems Associated with Performance Management

• Planning the Performance Management System

• Implementing and Improving a Performance Management System

• Conducting a Performance Review/Appraisal

• Giving Feedback

• Building Performance

• Individual Development Plan

• Rewarding Team Performance Who Should Attend Heads of Department, Managers and Executives

Dates: Upon request




58

6. FINANCIAL MANAGEMENT Scheduled Corporate Training Programmes (In-House Available) 6.1 Practical Cost and Costing Management for Planning and Control for Manufacturing

Industries

Objectives

• Enhance the costing skills

• Initial corrective actions in SWOT analysis

• Manage the planned activities more effectively

• Strengthen the organisation’s costing system

• Take continuous strategic role in budgetary control

Contents

• Introduction

• Knowing the Cost Fundamentals

• Standard Costing (TARGET) and Variance Analysis

• Marginal Cost – for Decision Making

• Process/Batch/Job Costing

• Budget and Budgetary Control Who Should Attend Business Owners, Company Directors, Chief Executive Officers, Chief Operating Officers, Financial Controllers, Finance Managers, Accountants, Managers, Executives and anyone who are involved in the company’s costing matters





6.2 Finance for Non-Financial Managers and Executives

Objectives

• How to read financial statements

• How to use proven accounting methods to forecast revenue and plan for growth

• Able to discuss and report financial data in the appropriate terminology

• Able to use the ratios and calculation to better manage the company

Contents

• Introduction to Accounting

• Understanding the Principles and Concepts of Accounting

• Monthly and Annual Adjustments

• Accounting for Fixed Assets and Inventories

• Understanding the Financial Statements

• Analysing the Financial Statements using Ratios

• Introduction to Costing

• Costing and Decision Making

Who Should Attend Managers and Executives who need to read and understand financial data and reports in order to manage his/her department better

59

Dates: April 21 – 22, November 17 – 18




6.3 Management Budgeting and Reporting

Objectives

• Able to prepare and read management reports

• Understand the various management reports and understanding their use

• Budget analysis to pinpoint weaknesses and improvements methods

• Understand the techniques in preparing the various management reports

Contents

• Introduction to Management Reporting

• Management Report as an Effective Tool to Raise Management Efficiency and Effectiveness

• Understanding the Budgeting Cycle in Manufacturing/Trading Companies

• Preparing the Individuals Budgets

• Consolidate into the Budgeted Trading, Profit & Loss Accounts and the Budgeted Balance Sheet

Who Should Attend Finance Department Staff, Line Managers and Executives who need to read and understand financial data and budgeting reports





6.4 Corporate Liability Under S.17A of the MACC Act 2019

Objectives

• Understand the S17A of the MACC Act

• Initiate mitigating strategies in controlling Bribery

• Manage the implementation of an effective snit-bribery system

• Strengthen the organisational core value

• Take continuous strategic role in addressing all identified weaknesses

Contents

• Bribery/Corruption: - General Introduction and Legislations - Commercial Organisation

• Ground for Defend in the Commitment of the Offence by Commercial Organisation - Ministerial Guidelines on Adequate Procedures - Introduction to the ISO 37001:2016 Anti-Bribery Management System - Process of Policies and Procedures (P&P) Development - Implementation of the Policies and Procedures

• Preventive Actions - Core Value Statement

Who Should Attend Accountants, Finance Managers, Executives and Administrators who are responsible for planning, controlling and managing the production and operating costs in an organisation

60

Dates: April 14, October 4




6.5 ABC of Finance Through Simulation

Objectives

• Equip participants with the basic knowledge of finance

• Understand the concepts, language and basic rules of accounting and finance

• Build confidence in applying the practical financial tools learnt to evaluate and interpret corporate financial performance

• Analyse accounting data, evaluate strategic options and interpret corporate financial performance

• Take the hunches out of the decision making and reduce the unknown and uncertainty

• Apply simulation game for better understanding

Contents

• Introduction to ABC Finance - Fundamental of Finance - Understanding of Financial Statements - Simple Financial Ration Analysis

• Financial Simulation Game: SAIDINA Model

Who Should Attend Managers and Executives who have no formal training in finance and accounting

Dates: March 15 – 16, October 11 – 12






61


6.6 Cost Accounting and Analysis in Industry/Commerce

Objectives

• Enable participants to see the purpose of having an accurate costing system for pricing decisions and cost control

• Able to manage the company’s costing system and bring improvements to the system where necessary

• Understand how activity-based costing (ABC) and standard costing operate

• Able to calculate labour, material and overhead costs and create cost centres

• Able to carry out various calculations and advise on matters relating to management decision-making

Contents

• Introduction to Cost Accounting and Decision-Making

• Inventory/Stock Control and Its Valuation under FRS 102

• Labour Cost Control

• Work in Progress (WIP) Valuation

• Applying Activity-Based Costing (ABC)

• Overheads Costs Control

• Developing a Costing System

• Standard Costing in Industry Who Should Attend Cost Executives/Supervisors/Assistants, Accounts Executives/Supervisors, all accounts and costing executives at the middle level of a manufacturing/commercial industry

Dates: Upon request




62

7. PRODUCTION, OPERATIONS AND LOGISTICS, EXPORT MANAGEMENT Scheduled Corporate Training Programmes (In-House Available) 7.1 Shop Floor Control and Management (SFCM)

Objectives

• Manage the flow of materials inside the plant in the most efficient and effective manner

• Provide a systematic platform to address and prevent either existing or new problem

• Enable a stabilised process through system (or techniques), leadership focus and cooperation in production

• Enable organisation to focus clearly on the shop floor performance in a very systematic manner

Contents

• What is Shop Floor

• How Product Flow in Our Shop Floor

• Managing and Controlling the Shop Floor

• Shop Floor Performance Measurement

• Principles of SFCM

• Types of SFCM Activities

• Daily SFCM Tools

• Daily SFCM Techniques

• Continuous Improvement Tools

• Continuous Improvement Techniques Who Should Attend Managers, Engineers, Executives and Supervisors





7.2 Mastering INCOTERMS 2020

Objectives

• To be updated about the INCOTERMS 2020

• To determine the obligations of seller and buyer

• To be familiar with the usage of INCOTERMS in sales agreement, contract or other sales transactions

Contents

• Definition of INCOTERMS

• Coverage of INCOTERMS

• The details of each INCOTERMS

• Key Changes in INCOTERMS 2020

Who Should Attend Logistics, Sales, Procurement and Planning Personnel





63

7.3 Letters of Credit (LC) Operations and Trade Financing

Objectives

• Equip with comprehensive knowledge of LC Operations

• Gain work knowledge of relevant ICC Rules (UCP600, ISBP and Incoterms)

• Identify the Trade Financing services available and apply when relevant

Contents

• Introduction to Trade

• Non-LC Transactions

• Introduction to LCs

• Import Services

• Import Financing Facilities

• Export Services

• Export Financing Facilities

• Bank Guarantees (BGs)

• Do’s and Don’ts in Trade Financing

Who Should Attend This course is designed for SMEs and other parties to whom working knowledge of LC operations, related ICC Rules and International Trade Financing services are crucial





7.4 Operasi Stor dan Gudang

Objectives

• Understand the role and responsibility of Warehouse/Store Leader and Team Members

• Eliminate non value-added activities

• Reduce the risks of loss/theft/shrinkages due to operational errors

• Initiate process improvement to improve warehouse/storage efficiency & effectiveness

• Measure and improve warehouse performance

Contents

• Pengenalan

• Kos dan Nilai

• Lokasi dan Sususan Dalaman

• Aktiviti dan Proses Operasi

• Pengurusan Inventori

• Mengawal dan Merancang Keperluan Inventori Who Should Attend Warehouse/Inventory/Purchasing Managers, Executives, Officers, Supervisors, Storekeepers, Administration Managers/Officers, Material Planners, Quality Controllers, Auditors, Retailers and Small Entrepreneurs

Dates: January 8 - 9, July 28 - 29




64

7.5 Pengiraan dan Penilaian Stok

Objectives

• Understand the stock value from financial perspective

• Apply the systematic approach in conducting stock counting and valuation

• Determine value of stock in-hand through various valuation methods and introduce changes to increase stock efficiency

• Control and minimise the possible errors in stock counting and valuation

Contents

• Pengenalan - Stok vs Inventori - Tujuan Stok dan Inventori

• Ketepatan Stok - Definisi ”Ketepatan Stok” - Faktor Yang Mempengaruhi Ketepatan Stok - Kesan ”Stok Tidak Tepat”

• Pengiraan Stok - 2 Cara Pengiraan Stok - Langkah-Langkah dan Strategi Pengiraan Stok - Cadangan Kekerapan Pengiraan - Kelengkapan dan Dokumen Yang Terlibat - Individu Yang Terlibat

• Penilaian Stok - Nilaian dan Analisis - Penyelarasan Stok - Tahap Pencapaian Ekonomi (Economic Performance) Pegangan Stok - Audit dan Laporan Penilaian Stok

• Kesilapan dalam Membuat Pengiraan Stok - Punca Kesilapan - Cara Mengatasi

Who Should Attend Warehouse Executives/Officers, Administration Executives/Officers, Purchasing Executives/Officers, Warehouse Supervisors/controllers and Storekeeper





7.6 Warehouse Management in the 21st Century: Improving Efficiency of the Supply Chain

System

Objectives

• Understand the fundamental principles of warehouse management

• Build relationship with other departments effectively

• Relate materials and information flow in supply chain management

• Develop skills and knowledge on warehouse business trends in the 21st century

Contents

• Functions of Warehouse

• Evolutions of Business Logistics Elements

• Components of Logistics and Supply Chain

• Why Warehouse Management is Important

• Porter’s Generic Studies – Analysis on Warehouse Functions

• Change Management in Warehouse

65

• Warehouse Strategies and Management

• Michael Porter’s Value Chain Activities

• Supply Chain Operation Model Who Should Attend All levels of employees from sales, purchasing, manufacturing, warehousing, logistics, and etc.

Dates: February 17 - 18, August 23 - 24




7.7 Understanding Licensed Manufacturing Warehouse (LMW)

Objectives

• Understand the concept, laws and regulations in the operation of LMW

• Develop knowledge on facilities, incentives and benefits granted by the Royal Malaysian Customs applicable for the LMW

• Understand the LMW license application and renewal procedures

• Update information on the import and export documentation and procedures

• Understand the Customs rulings and facilities granted to importers and exporters

Contents

• Warehouses

• Import/Export Documentations and Procedures

• Customs Ruling and Facilities

• Understanding LMW

• LMW Requirements

• LMW License Application

• LMW Facilities and Incentives

• LMW Licensee Responsibilities Who Should Attend Logistics/Procurement/Sales/Planning Executives, Officers, Supervisors, Team Leaders and clerical staff

Dates: March 15 – 16, November 3 – 4





66


7.8 Planning and Control for Production Efficiency

Objectives

• Explain major functions of production planning and control

• Forecast future demand based on past demand

• Calculate estimate capacity for manual and auto operations

• Prepare time phased MRP

• Explain ABC method in stock control

• Calculate correct amount of safety stock for an operation

Contents

• Functions of Production Planning and Control

• Manual and Automated Systems

• Measuring Planning Efficiency and Accuracy

• Improving Production Efficiency

• Forecasting Demand and Aggregate Planning

• Capacity Planning

• Master Production Schedule (MPS)

• Materials Requirement Planning (MRP)

• Inventory Management Systems

• Production Control

• Improving Production Planning and Control Systems Who Should Attend Managers, Executives, Supervisors and Leaders who are responsible for Manufacturing; Others involved in planning and production control will also benefit from this programme

Dates: Upon request



7.9 Effective Inventory Control: Balancing Cost and Operation Efficiency

Objectives

• Understand the objectives of Operational Management

• Explain the element of costs in inventory

• Identify a proper inventory control system to improve accuracy

• Apply a systematic approach in managing inventory

Contents

• Introduction to Inventory Management

• Demand Forecasting

• Classification of Inventory

• Stock/Inventory Planning: Measure Stock Performance

• Stock/Inventory Planning: Stock Acquisitions

• Stock/Inventory Control: Standard Policy & Procedures & Important Key Performance Indicators

• Stock/Inventory Control: Stock Movement

• Stock/Inventory Control: Stock Counting and Auditing

Who Should Attend Warehouse/Inventory Manager, Officer, Purchaser, Material Planner/Controller, Supervisor, Store Keeper, Retailer and Entrepreneur

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Dates: Upon request



7.10 Vendor Management

Objectives

• Strengthen Vendor Management Department roles and functions

• Enhance Vendor Management Team knowledge and skills in managing vendors

• Establish Vendor Management Policies and Procedures

• Exchange commitments and maintain relationship with vendors

• Evaluate, select and monitor vendors’ performance

• Manage vendor relationship and vendor development programme

Contents

• Introduction

• Vendor Management Team

• Managing Relationship

• Contractual Requirement

• Vendor Management Process

• Vendor Performance

Who Should Attend Vendor Management Department, Purchasing/Warehouse/Administration/Operation/Sales Personnel, Project Managers, Section Heads and Team Leaders who are involved in vendor management

Dates: Upon request



7.11 Writing Standard Operating Procedures

Objectives

• Understand the benefits of a Standard Operating Procedures (SOP)

• Plan a complete set of SOP

• Organise information into a logical SOP structure

• Write a clear and concise SOP which is appropriate for target audience

• Align written SOP with other important documents

Contents

• Introduction

• Planning

• Writing Policies

• Writing Work Procedures

• Responsibility

• Others Who Should Attend Executives and anyone who need to write clear, concise and complete standard operating procedures

Dates: Upon request




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8. QUALITY SYSTEMS AND PRODUCTIVITY IMPROVEMENT Scheduled Corporate Training Programmes (In-House Available) 8.1 7 Alat QC dan Perlaksanaan QCC

Objectives

• Explain QCC concept and its use

• Explain PDCA concept and relate it to 7 QC tools

• Collect and analyse data using the 7 QC tools Contents

• Konsep Asas QCC

• PDCA

• Checksheet

• Carta Pareto (Pareto Chart)

• Rajah Tulang Ikan (Fish-Bone Chart)

• Carta Kekerapan (Histogram)

• Carta Kawalan (Control Chart)

• Graf Serakan (Scatter Chart)

• Analisa Berlapisan (Stratification)

• Pelaksanaan QCC Who Should Attend QCC Team Leaders, QCC Team Members, QCC Facilitators, Production/QC and QA personnel and Technicians from Operator level to Supervisory level





8.2 Achieving Zero Defect Through Poka Yoke

Objectives

• Understand the concept of mistake-proofing

• Describe the most common tools employed in mistake proofing to achieve Zero Defect

• Identify opportunities to apply Poke Yoke to existing quality control systems Contents

• Introduction to Poka Yoke and Zero Defect

• Founder of Poka Yoke and His Work in Eliminating Error

• Three Basic Flow in Poka Yoke

• Rules in Poka Yoke

• Causes of Error and Understanding Common Errors at Workplace

• Zero Defect and its Related Cost

• Benefits of Poka Yoke Implementation

• Mistake Proofing

• Types of Poka Yoke

• Advantage of Poka Yoke

• Innovation Who Should Attend Line Managers, Supervisors, Line Leaders, Executives, Technicians and Trainers

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8.3 Eliminate Quality Problems Using 8D Approach

Objectives

• Understand 8D corrective actions and problem solving process

• Identify and use the right tools for each 8D process step

• Perform and implement 8D in any real life scenario

• Produce proper documentation of the problem solving process for future guidance and reference Contents

• Origin of 8D

• 8D Process and Format

• 8D and Tools Matrix

• Recognise the Symptom

• Establish the Team

• Problem Description

• Containment Plan

• Determining Root Cause Analysis

• Select and Verify Corrective Actions

• Implement and Validate Corrective Actions

• Prevent Recurrence Who Should Attend Managers, Engineers, Team Leaders, Executives, Supervisors and Technicians





8.4 ISO 45001:2018 Occupational Health and Safety Requirements and Internal Auditing Training

Objectives

• Interpret and understand the ISO 45001:2018 Requirements

• Identify major changes due to the latest revision of ISO 45001

• Understand the auditing skills and techniques

• Prepare reports for internal audit

• Develop questioning skills & techniques and evaluation of reports Contents

• ISO 45001:2018 Review of Requirements

• Major Changes and Critical Items - High Level Structure - Context of the Organisation - Leadership, Workers Participation and Consultation - Planning and Addressing Risk and Opportunity - Support - Operation and Control - Performance Evaluation - Improvement

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• Brief Introduction to ISO 45001:2018 Auditing

• Auditing Skills and Techniques

• Audit Planning and Scheduling

• Internal Audit Workshop Exercise

• Audit Findings and Reporting Who Should Attend Managers, Engineers, Team Leaders, Executives, Supervisors and Technicians

Dates: April 7 - 8, October 6 - 7




8.5 ISO 14001:2015 Environmental Management System (EMS) Lead Auditing Training

Objectives

• Understand ISO 14001:2015 clause requirements

• Identify gaps in the system due to the latest revision of ISO 14001

• Understand the auditing skills & techniques

• Prepare reports for internal audit

• Develop questioning skill & techniques and evaluation of reports

• Corrective Action preparation reports Contents

• ISO 14001:2015 Brief Explanation of ISO 14001:2015

• Introduction to Auditing

• Auditing Skills and techniques

• Audit Planning and scheduling (ISO 14001)

• Conducting Audits (Workshop Audit on ISO 14001)

• Audit Findings and Reporting

• Assessment

Who Should Attend This course is designed for personnel who are involved in the ISO 14001 Environmental Management Systems: CEO, MD, EMR, EMS Auditors, Environmental Managers, Heads of department and Engineers





8.6 Productivity Workshop: 6S Housekeeping

Objectives

• Explain each of the 6S in detail, systems for Seiri and 7 principles of Seiton

• Prepare a complete Seiso schedule

• 6S standard: Perform audit, present report and rearrange any workplace to standard Contents

• Concept and Benefits of 6S

• Competitive Environment

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• Safety: Safety First - Key Principles - Prevention Thinking - How to Integrate Safety and 5S

• Seiri: Organisation (Sort Out) - Need for Seiri as First Step - Seiri Methods - Mini-practical

• Seiton: Neatness (Systematic Arrangement) - Meaning of Seiton - 7 Principles of Efficiency - Examples of Seiton - Developing 6S Based Storage Systems - Mini-practical

• Seiso (Inspection & Cleaning) - Key Principles of Seiso - Clean Room Requirements - Mini-practical

• Seiketsu: Standardisation (Maintain) - Overview of Methods - 6S Checklists

• Shitsuke: Discipline (Good Habit) - Positive Discipline

• 6S Implementation

• Hands-on Practical Who Should Attend 6S Committee members, Operations, Warehouse, Administration and Logistics personnel at all levels

Dates: October 20 - 21




8.7 ISO 9001:2015 Quality Management System (QMS) Internal Auditor Training

Objectives

• Explain the ISO 9001:2015 QMS Standard requirements

• Describe ISO 9001 QMS certification and maintenance process

• Prepare ISO 9001 QMS audit checklist

• Conduct QMS Internal audit and prepare the report

Contents

• Process Approach to QMS

• Benefits of ISO 9001:2015

• Main Changes from 2008 Version

• Understanding QMS Requirements

• ISO 9001 Registration and Audit Process

• ISO 9001 Internal Audit Process

• Internal Auditor Responsibilities

• Auditing and Questioning Skills

• Checklist Development

• Conducting Process Audits

• Reporting Audit Findings

• Verifying Corrective Action

• Practical: Conduct Internal Audit

• Your Role in ISO 9001 Implementation

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Who Should Attend Logistics/Procurement/Sales/Planning Executives, Officers, Supervisors, Team Leaders and clerical staff





8.8 Teknik Kawalan Kualiti Untuk QC

Objectives

• Explain the importance of prevention

• Explain the concept of zero defect

• Conduct effective audits

• Collect data using check sheet

• Analyse data using Pareto diagrams

• Implement effective segregation for the production floor

• Read and understand AQL tables Contents

• Apakah Kualiti?

• Bagaimana Mencapai Kualiti?

• Definisi Konsep ‘Zero Defect’

• Peranan dan Tanggungjawab

• Sifat-Sifat QA/QC Cemerlang

• Mencegah Campuran

• Mengesan dan Mencegah ‘Rejects’

• Pengumpulan Data

• Analisa Data

• Jadual AQL

• Analisa Berlapisan Who Should Attend QA/QC Inspectors, QA/QC Supervisors, QA/QC Auditors and Quality Checkers

Dates: April 5 – 6




8.9 Total Quality Management

Objectives

• Be apprised of the importance of quality models

• Understand various quality concepts and practices

• Understand Total Quality Management (TQM) philosophy

• Learn and apply the TQM improvement tools to enhance customer satisfaction and improve processes within their organisation

• Gain an understanding of other widely-used improvement methodologies Contents

• Principles of TQM - The Evolution of Quality Management

• Quality Management System - ISO 9001:2015 QMS and ISO 14001:2015 EMS

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• Quality Tools and Methods - Application of 7QC Tools in Problem Solving - 7 QC Tools and 7 New QC Tools - 5S, Kaizen, Six Sigma, Bench Marking, Poka Yoke, etc.

• Quality Planning and Implementation - Implementation of Total Quality Management in Organisation

• TQM Audit - How to Conduct an Effective Internal Quality Audit Who Should Attend CEOs, General Managers, Officers, Engineers, Executives, Supervisors, Secretaries and Administrators

Dates: January 18 - 19




8.10 Six Sigma for Service Industry

Objectives

• Explain the ISO 9001:2015 QMS Standard requirements

• Describe ISO 9001 QMS certification and maintenance process

• Prepare ISO 9001 QMS audit checklist

• Conduct QMS Internal audit and prepare the report Contents

• Process Approach to QMS

• Benefits of ISO 9001:2015

• Main Changes from 2008 Version

• Understanding QMS Requirements

• ISO 9001 Registration and Audit Process

• ISO 9001 Internal Audit Process

• Internal Auditor Responsibilities

• Auditing and Questioning Skills

• Checklist Development

• Conducting Process Audits

• Reporting Audit Findings

• Verifying Corrective Action

• Practical: Conduct Internal Audit

• Your Role in ISO 9001 Implementation Who Should Attend Logistics/Procurement/Sales/Planning Executives, Officers, Supervisors, Team Leaders and clerical staff






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Ad-Hoc Basis Programmes (In-House Available) 8.11 Internal Auditor ISO 37001:2016 Anti-Bribery Management System

Objectives

• To improve awareness and understanding on internal audit related to ISO 9001 Quality Management System

• Identify and manage risk by applying a risk- based approach on audit

• To develop and enhance skills on audit management

• Refresh employees on ISO 9001 on the new clauses. Contents

• Introduction to ISO 37001: 2016 and Quality Management Principles

• Process & PDCA approach

• Risk Based Thinking and Other Management Standards

• Introduction to Internal Audit

• Benefits of Audit and Performance

• Learning Activity related to Process Approach

• Pre-Audit Activities

• On Site Audit Activities

• Post Audit Activities Who Should Attend Managers, Administrators, Executives, Supervisors and those who handle the daily operations

Dates: Upon request



8.12 5S Awareness and Auditing at Workplace

Objectives

• Set up 5S Organisation

• Perform 5S audit

• Develop 5S audit criteria Contents

• 5S Awareness

• An Overview of 5S - Organisation - Orderliness - Cleanliness - Standardised Clean Up - Discipline

• Setting Up 5S Organisation

• Implementation of 5S Auditors - Internal Audit - Training - Develop Audit Criteria - Preparation for Audit Before/During/After

Who Should Attend 5S Committee Members and anyone who are involved in 5S auditing activities

Dates: Upon request



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8.13 Failure Mode and Effect Analysis (FMEA)

Objectives

• Identify potential failure modes in a product, process or service

• Determine the effects and cause or causes of the potential failure

• Determine and implement preventive actions

• Increase the productivity of the organisation by reducing the likelihood of products and services failure

Contents

• What is FMEA?

• Why do Companies Use FMEA?

• When to Use FMEA?

• Types of FMEA

• Where to Use FMEA?

• How does an FMEA Work?

• Key Steps to Create FMEA

• Case Study – Examples of FMEA from other companies & industries

• Create Your Own FMEA (Hands on exercise)

• FMEA Limitations and Pitfalls Who Should Attend Managers, Engineers, Executives, Supervisors, Technicians and Team Leaders

Dates: Upon request



8.14 Fundamentals of Geometric Dimensioning & Tolerancing (GD&T)

Objectives

• Understand benefits of using and applying GD&T

• Apply clear and concise technique to reduce error and confusion

• Evaluate tolerances for size, form, orientation and location

• Interpret drawings and determine correct datum usage and how it affects manufacturing and inspection

Contents

• Objectives and Basic Overview

• History of GD&T

• Comparison between Traditional Method and GD&T

• How to Interpret Drawings Prepared to the GD&T ASME-Y14.5 or ISO 1101 Standard

• How to Recognise Standard GD&T Symbols and Terms

• Types of Tolerances and Interpretation

• How to Identify and Interpret Datum

• How to Read Feature Control Frame (FCF)

• Form Tolerances: Flatness, Cylindricity, Straightness and Circularity

• Orientation Tolerances: Perpendicularity, Parallelism and Angularity

• Location Tolerances: Effects of Material Modifiers

• Profile Tolerances: Profile of a Surface and Profile of a Line

• Positional Tolerance

• Multiple and Composite FCF

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Who Should Attend Anyone required to interpret mechanical product drawings, such as manufacturing, inspectors, quality, drafters, purchasing or those required to interpret an engineering drawing utilising GD&T

Dates: Upon request



8.15 MS 1514:2009 Good Manufacturing Practice (GMP) – General Principles of Food Hygiene

Objectives

• Understand MS 1514:2009 Requirements and the importance and necessity of GMP for the food industry

• Legal and GMP requirements in accordance with MS 1514 & MS 1480

• Preparation of pre-requisite programmes and practices of GMP Contents

• Introduction and Overview of GMP

• Definition and Terms Used

• GMP-What, Why, Benefits and Legal Issues

• Design and Facilities

• Control of Operation

• Maintenance, Cleaning and Sanitization

• Personnel Hygiene

• Transportation and Distribution

• Product Information

• Training

• Internal Inspection

• Management Review

• Legal Requirements

• Practical Workshop on GMP Who Should Attend This course is designed for personnel who are involved in the management of food hygiene and safety; HACCP Team members, Team Leaders, Food Inspectors, Food Safety Practitioners and other personnel involved in the development of GMP and HACCP

Dates: Upon request



8.16 Introduction to Hazard Analysis & Critical Control Point (HACCP)

Objectives

• Introduction to the concepts of hazards and risks in food manufacturing

• Gain an understanding of food safety matters and the legal implications

• Understanding of the 7 principles of HACCP

• Identification of Critical Control Points

• Equip with practical knowledge on requirements of HACCP (MS 1480:2007)

• Learn to develop a HACCP plan, evaluate and control food safety hazard Contents

• Introduction to HACCP Management system

• Definition and Terms Used in HACCP

• HACCP-What, Why, Benefits and Legal Issues

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• Pre-requisite Programmes

• HACCP System Requirements

• Other Requirements

• Operation of the HACCP System

• Maintaining the HACCP System

• Application of the HACCP System

• Practical workshop on HACCP Identification Who Should Attend This course is designed for personnel who are involved in the management of food hygiene and safety and anyone who needs to understand the principles of effective hazard analysis and management, Food Technologists, Food Safety Practitioners, Middle Managers and Supervisors in the food, beverages, farming, pest, drug & cosmetic processing and food manufacturing companies

Dates: Upon request



8.17 Kaizen: Create a Culture of Continuous Improvement

Objectives

• Increase productivity and gain new skills, knowledge and experience

• Identify and eliminate wastage at workplace and apply effective 5S procedures

• Achieve new breakthroughs – multi-skill, gain interpersonal skills and empowerment

• Increase Profitability Margin and growth by positioning the company and gain Market Share

Contents

• Introduction to Kaizen

• Connecting Kaizen with Strategic/Tactical Objectives

• Identify Problems

• Implementation of Kaizen Strategy

• Evaluate Kaizen Activities

• Kaizen Reports and Awards Who Should Attend Line Managers, Supervisors, Line Leaders, Executives, Technicians and Trainers

Dates: Upon request



8.18 Lean Production System Training

Objectives

• List the 7 wastes in operations and ways to eliminate them

• Quantify Value-Added, Non Value-Added and Necessary Non Value-Added activities in the workplace

• Explain key principles and benefits of Lean Production System

• Identify Waste Elimination and Lean Implementation opportunities in the workplace

• Develop a Lean Implementation Plan for own workplace

Contents

• The Productivity Challenge

• Waste of Time (Waiting)

• Waste of (Excessive) Motion

• Waste of (Excessive) Transport

• Waste of Defects (Poor Quality)

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• Waste of Process

• Waste of Excessive Stock

• Waste of Overproduction

• Waste of Manpower and Space

• Value-Added, Non Value-Added and Necessary Non Value-Added Process

• Lean Manufacturing

• Value Stream Mapping

• Waste Elimination

• Continuous Improvement – Towards Perfection

• Lean Implementation

• Production Simulation

Who Should Attend Managers, Executives and Supervisors in Production, Planning, Purchasing, Warehousing and Distributions areas

Dates: Upon request



8.19 Minitab Basic for Data Analysis

Objectives

• Plot commonly used graphs

• Calculate Central tendency and spread of data

• Calculate capability indices

• Calculate Gage Repeatability and Reproducibility

• Plot and interpret Six-Pack Contents

• Introduction to Minitab

• Generating Common Charts in Minitab

• Statistical Calculations Using Minitab

• Gage Repeatability and Reproducibility using Minitab

• The Power of Six-Pack

• Practical Test: Analysis of Three Sets of Data Using Minitab Who Should Attend Managers, Engineers, Executives, Technicians and Supervisors in Manufacturing, QA/QC, SQA and R&D department

Dates: Upon request



8.20 Productivity Workshop: 5S Implementation at Workplace

Objectives

• Explain each of the 5S in detail

• Explain at least three systems for Seiri

• Explain the seven principles of Seiton

• Prepare a complete Seiso schedule

• Perform 5S audit and present report

• Rearrange any workplace to 5S standard, given a work area and materials

• Use 5S kit to start 5S implementation

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Contents

• Concept and Benefits of 5S

• SEIRI – Organisation (Sort Out)

• SEITON – Neatness (Systematic Arrangement)

• SEISO – Cleaning (Cleaning and Inspection)

• SEIKETSU – Standardisation (Maintain)

• SHITSUKE – Discipline (Good Habits)

• 5S Implementation

• Practical

• 5S Implementation Kit Who Should Attend 5S Committee Members, Manufacturing, Administrative and Logistics personnel at all levels

Dates: Upon request



8.21 Quality Improvement Workshop: Measurement and Calibration System

Objectives

• Explain meaning of resolution, accuracy, bias, reproducibility, repeatability and hierarchy of standards as applied to a measurement system

• Explain how to choose suitable measurement instruments for given measurement

• Design a calibration system

• Perform GR&R study

• Describe proper care of measuring instrument Contents

• Understanding the Management System

• Choosing a Measuring Instrument

• Calibration

• Gauge Repeatability and Reproducibility (GR&R) Study

• Handling Measuring Instruments Who Should Attend Calibration Technicians, QA/QC/Production/Maintenance/Engineering personnel

Dates: Upon request



8.22 Teknik-Teknik Peningkatan Produktiviti

Objectives

• Explain the importance of analysing and improving productivity in today's business environment

• Define and measure productivity

• Identify opportunities for productivity improvement

• Identify obstacles to productivity

• Develop and evaluate productivity improvement ideas

• Develop action plans to implement productivity improvement ideas Contents

• Produktiviti

• Teknik Peningkatan Produktiviti

• Pengukuran Kerja

• Model Rujukan

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• Penyelenggaraan Produktif Menyeluruh (TPM)

• Pengurangan Kos Bahan

• Pengurusan Kos

• Tentu Ukur (Benchmarking)

• Tindakan Mengelak Pembaziran dan Meningkatkan Produktiviti Who Should Attend Managers, Department Heads, Executives, Supervisors and those who are interested to acquire the necessary knowledge and skills in improving productivity management in an organisation

Dates: Upon request




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9. INDUSTRIAL SAFETY Scheduled Corporate Training Programmes (In-House Available) 9.1 Moving Towards Understanding and Achieving an Integrated Occupational, Health,

Safety and Environment (OHSE) Management System (ISO 14001:2015 and ISO 14001:2018)

Objectives

• In compliance with the legal requirements

• In compliance with our organisation requirement

• Portraying a positive leadership culture

• Continuously improving OSHE at the workplace

• Fulfilling the requirements of our customers.

• Looking after our employees at workplace thus gaining their confidence

• Minimising the Impact on the Environment (Land, Water and Air) during our operation

• Minimising the Hazards effecting our employees, visitors, contractors etc. during our operation

• Reducing the operational cost and improving Quality and Quantity of our products thus fulfilling the requirements of our customers in a timely manner.

Contents

• Legal compliance (OHSA 1994, FMA 1967 and EQA 1974)

• ISO 45001:2018, ISO 14001:2015 and its elements

• ISO 45001:2018, ISO 14001:2015 and its elements

• Integration of the elements in ISO 45001:2018 and ISO 14001:2015 Who Should Attend Managers, Executives, Supervisors, Safety Committee Members, Safety Officers, Document Controllers, QC Managers





9.2 Occupational First Aid and Cardiopulmonary Resuscitation (CPR) Programme Objectives

• Understand basic first aid principles and procedures

• Identify common injuries at the workplace and learn how to deal with these injuries

• Possess life-saving and life-sustaining skills Contents

• Introduction to First Aid

• Respiratory and Circulatory System

• Wound and Bleeding

• Patient Assessment

• Musculoskeletal Injuries

• Shock

• Head and Spine Injuries

• Burn Injuries

• Chest and Abdominal Injuries

• Heart Attack and Diabetes

• Patient Transport

• Basic Life Support Cardiopulmonary Resuscitation (CPR)

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Who Should Attend Management Staff, Supervisors, Production Workers and especially those in high-risk category at workplace





9.3 Safe Forklift Driving Skills

Objectives

• Learn about various components of a forklift and their functions

• Perform daily forklift safety performance inspection and preventive maintenance

• Learn about loads, safe operating procedures and operational rules of a forklift

• Acquire proper skills required to drive a forklift and practice safe driving skills at the workplace Contents

• Personal Safety

• Accident Statistics/Causes

• Components of a Forklift

• Forklift Checks and Inspections

• Loads Handling

• Safe Operating Procedures

• Operational Rules

• Forklift Familiarisation

• Safety, Performance Inspection and Preventive Maintenance

Who Should Attend Supervisors, Line Leaders, Forklift Operators who have just started to handle a forklift and others who have no experience in handling forklifts

Dates: January 13, July 14




9.4 Scheduled Waste Management

Objectives

• Understand the legal provisions of the Environmental Quality Act 1978 and Environmental Quality (Scheduled Wastes) Regulations 2005

• Understand the roles of the employer and employee in sustaining and upholding the Environmental laws and regulations at workplace

Contents

• Introduction - Environment and Individual Responsibilities - The Corporate Governance and Social Responsibilities as an Organisation - Historical Development on the Environmental Awareness in Malaysia

• Legal Compliances - Elements of Environmental Quality Act 1974 and Environment Quality (Scheduled Wastes) Regulations 2005 on Employers and Employees Roles - Legal Compliances to DOE Requirements (Amendments) on Scheduled Waste Management

- Globally Harmonised System and Its Implications

• Types of Scheduled Waste and its Process Flow

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• Regulations 3 ~10 on Scheduled Waste Management and Relevant Schedules in Relation to Notifications, Treatment, Storage, Labelling Inventory Management and Disposal

• Online Management of Scheduled Waste Notifications and Modes of Payment Who Should Attend Group Leaders, Executives and Employees who are directly involved in managing the various emission or discharges that have to be in stringent compliance to the environmental legal requirements





9.5 Warehouse Safety and Manual Material Handling

Objectives

• Understand obligations in accordance with legal safety requirement of Malaysia

• Able to identify the existing and potential hazards in the warehouse

• Apply risk assessment and control techniques at the warehouse

• Understand the importance of workplace housekeeping

• Perform hazardous materials storage safely

• Know the chronic effects of incorrect manual handling

• Carry out manual handling and lifting materials correctly using ergonomic techniques

• Able to segregate materials according to their compatibility

• Follow safe operation of forklift, hand truck and powered pallet truck

• Understand and carry out fire safety procedure effectively

Contents

• Legal Obligations of Employers and Employees

• Hazard Identification, Risk Assessment and Control

• Identification of Hazardous Materials

• Manual Handling/Lifting Materials

• Forklift Powered Pallet Truck, Hand Truck, etc.

• Fire Hazards

Who Should Attend Occupational Safety and Health Committee, Warehouse Supervisors, Material Handlers, Forklift Drivers, Vehicle Operators and those working in a warehouse environment

Dates: May 26 – 27, October 13 – 14




9.6 Mengendali Bahan Kimia Dengan Selamat

Objectives

• Memahami peruntukan perundangan yang berkaitan

• Mengenalpasti dan menyatakan ciri-ciri label yang betul

• Merancang dan melaksanakan langkah-langkah kecemasan

• Melaksanakan pemeriksaan keselamatan di tempat kerja

Contents

• Prinsip Pengurusan Keselamatan Kimia

• Akta Keselamatan dan Kesihatan Pekerjaan 1994

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• Risalah Data Keselamatan Kimia

• Penggunaan dan Standard Pendedahan Bahan Kimia Berbahaya Kepada Kesihatan

• Kawalan Terhadap Bahaya Kemalangan Besar Dalam Perindustrian

• Pertolongan Cemas dan Pelan Tindakan Kecemasan

• Prosedur Pengendalian yang Selamat

• Pengangkutan dan Penstoran Bahan Kimia

• Kesan Kesihatan Bahan Kimia

• Alat Lindung Diri dan Praktikal

• Perbincangan dan Praktikal Who Should Attend Juruteknologi Makmal Perubatan/Ahli Jawatankuasa Keselamatan dan Kesihatan, Pegawai/Pengamal Keselamatan dan Kesihatan dan Pekerja yang mengendali bahan kimia

Dates: June 23 – 24, November 24 - 25




9.7 Understanding Noise Exposure Regulations 2019: Identify Potential Improvement and

Instil Safety Practices Objectives

• Gain and understanding on the process of noise exposure

• Learn about the practical approach of noise exposure

Contents

• Types of Noise

• Occupational Safety and Health (Noise Exposure) Regulations 2019

• Details of FMA 139 Noise Exposure Regulations 1989 vs OSH (Noise Exposure) Regulations 2019

• Control Measures

• Noise Protection Device

• Noise Measurement Device

• Device Maintenance

• Prevention Strategies

• Benefits of Wearing Hearing Protection Device Who Should Attend Managers, Engineers, Supervisors, Technicians, Line Leaders, and Operators

Dates: January 14, July 15




9.8 Understanding and Implementing Job Safety Analysis (JSA)

Objectives

• Understand the importance of Job Safety Analysis (JSA) Risk Management in achieving zero accident and safe work place

• Explore the elements of effective hazard identification and control programme

• Discuss the steps in the hazard identification and control worksheet

• Understand the concept of OSH Risk Management at workplace

• Able to prepare a JSA list for an organisation

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Contents

• Legal Requirements for OSH Risk Management

• Accident Prevention Philosophy

• 4 Elements of OSH Risk Management System

• Introduction to JSA OSH Risk Management

• Fundamental of Hazard

• Risk Control

• Purpose of Establishing a JSA Risk Management

• Group Activity – Perform JSA at Workplace

• Prepare JSA Register – Group Presentation

Who Should Attend Safety Practitioners, Safety and Health Officers, Safety Committee Members, Heads of Department, Managers, Executives and Supervisors with safety and health responsibilities

Dates: March 31 – April 1, September 13 – 14





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9.9 Chemical Safety and Noise Management at Workplace

Objectives

• Understand the legal and statutory requirements

• Understand the USECHH 2000, Class 2014 Regulations on Chemical Management and Compliances

• Interpret MSDS

• Understand the Noise Exposure Regulations and compliance

• Carry out audiometric testing programme and record keeping

• Carry out best practices at workplace Contents

• Chemical Handling Safety - Introduction to Chemical Hazard and Accidents/Near Misses at Workplace - Chemical Hazard Statutory Requirements - How do Chemicals Affect Your Health - Specific Chemical Hazards and Harmful Effects – Compatible and Incompatible Chemicals - Health Monitoring - Safety Data Sheet and Regulatory Requirements - Chemical Health Risk Assessment-Purpose and Objectives - Contents and Assessment process of CHRA - Chemical Safety Management Principles, Cradle to Grave - Chemical Analysis Methods

• Noise Management - Definition of Noise, Ambient and Impulsive Noise - Employee Exposure, Equivalent Continuous Sound Level - Hearing Impairment and the Causes - Obligation of Employee and Employee under the Regulations - Permissible Exposure Level - Initial Employee Exposure Monitoring - Negative Initial employees exposure monitoring - Employee Notifications - Methods of Compliance - Hearing Protective Devices - Audiometric Testing Programme, Frequency of Audiometric Testing - Permanent Standard Threshold Shift - Information and Training - Warning Signs, Record Keeping and Test Records - Penalty

Who Should Attend Interested Safety Committee Members, Maintenance Workers or Group Leaders

Dates: Upon request



9.10 Developing Effective Hearing Conservation Programme for Safe Work Environment Objectives

• Determine when noise is excessive

• Recognise warning signs of hearing damage

• Explain how hearing loss occurs

• Proper care for hearing protectors

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Contents

• Noise Exposure - How the Ear Works - Excessive Noise - Factors Affecting Hearing

• Assessment and Evaluation - Warning Signs - Hearing Tests

• Hearing Protection - When to Use Hearing Protection - Ear Plugs, Ear Band and Earmuffs

Who Should Attend Management Staff, Supervisors, Production Workers and especially those in high-risk category at workplace

Dates: Upon request



9.11 Effective Environmental, Occupational Health and Safety Management

Objectives

• Understand the importance of an effective environmental, occupational safety and health committee

• Understand the important regulatory provisions of the Factory and Machinery Act, Occupational Safety and Health Act and its Regulations especially the Safety and Health Committee Regulations

• Understand the newly-revised Environmental Quality Act 1974 (amendment 2012)

• Use the various techniques and tools to determine the root cause of the accident and to analyse the findings to prevent such reoccurrence

Contents

• Environmental, Health and Safety (EHS) Management

• Elements and Components of EHS Management

• An Effective EHS Committee

• Adhering to the Legal Requirements

• The Environmental Quality Act 1974 & Amendment 2012

• Accident Investigation

• Hazard Identification, Risk Assessment and Control

• How to Conduct a Job Safety Analysis

• Chemical Safety

• Why an EHS Committee Fail Who Should Attend Safety Practitioners, Safety and Health Officers, Safety Committee Members, Heads of Department, Managers, Executives and Supervisors with safety and health responsibilities

Dates: Upon request



9.12 Emergency Response Plan, Response Team, Evacuation Drill and Chemical Spills

Clean-Up Objectives

• Identify potential company emergencies

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• Understand the steps in responding to these emergencies

• Know the procedures for summoning assistance

• Perform emergency response responsibilities effectively

• Understand evacuation drill and chemical spill clean up

• Continuously improve the response capability Contents

• Types of Workplace Emergencies - Identification, Evacuation and Control of this Emergency

• Responding to Emergency - Responsibilities of Emergency Response Team (ERT) - Building Evacuation, Routes and Exits - Assembly Area(s) and Headcount - Facility Shutdown - Recovery and Restoration - Resuming Operation

• Chemical Spill Response - Minor and Major Spill Procedures - Chemical Spill Kits

• Emergency Evacuation Drill - Evacuation Procedures - Testing the Procedures

- When to Perform the Drill

Who Should Attend ERT Members, OSH Committee Members and anyone who wants to implement an emergency response plan to manage its potential emergencies within their organisation

Dates: Upon request



9.13 Fire Prevention and Fire Fighting – Train the Trainer Course

Objectives

• Obtain greater Fire Safety awareness

• Enhance fire-fighting skills

• Respond to emergency situations

• Familiarise with Fire Fighting equipment

• Learn to prevent fires and douse fires during initial stage

Contents

• “Bomba Act” 1998

• Fire Safety and Preventing Controls at the Workplace

• Fire Fighting

• Care and Maintenance of Fire Protection Equipment

• What You Should Know Before a Fire Breaks Out

• Know How to Use Fire Protection Equipment to Control Fire

• “Hot Fire” Simulation

• Fire Evacuation Drill

• Team Dynamics Who Should Attend ERT Members, OSH Committee Members and anyone who wants to implement an emergency response plan to manage its potential emergencies within their organization

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Dates: Upon request



9.14 Food Handling and Food Safety (awarded with Food Handling Certificate) Objectives

• Memastikan pekerja mampu mengamalkan sistem keselamatan makanan

• Memahami tanggungjawab individu dalam membangunkan dan mengekalkan prosedur pengurusan keselamatan makanan

Contents

• Food Handling Certification - Pengenalan Asas Kebersihan dan Keselamatan Makanan - Pencemaran Makanan - Kebersihan Diri Pengendali Makanan - Kebersihan Premis Makanan - Kawalan Sisa Buangan - Kawalan Makhluk Perosak - Akta Makanan 1983 dan Peraturan-peraturan Makanan 1985

• Food Safety - Food Storage: Temperature and Time Control - Food Handling - Farm to Fork

Who Should Attend All levels of employees who directly and indirectly handle food

Dates: Upon request



9.15 Hazard Identification and ERP for Safety and Health Committee

Objectives

• Learn the finer points of how to design, plan and conduct risk assessment at the workplace and take corrective action

• Acquire knowledge on how to carry out a hazard identification programme in order to improve the welfare and health of employees

• Formulate accident and health prevention plan in order to prevent loss of life, property and productivity

• Plan emergency programmes which are relevant to their company/industry

• Identify specific outside agencies for assistance during an emergency

• Control panic by establishing chain of command during an emergency

• Identify types of training to prepare all staff in case of emergency

Contents

• Recognition and Identification

• Evaluation and Risk Assessment

• Hazard and Risk Control

• Hierarchy and Risk Control

• Processes of Loss Control

• Introduction to Workplace Risk Assessment and Control (WARC)

• The 5 W’s Of Workplace Risk Assessment and Control

• Suitability of Workplace Risk Assessment and Control Methodology

• Workplace Risk Assessment and Control Methodology

• Risk Ranking System

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• What Kind of Plan Does One Need?

• Types of Emergencies

• Plan of Action

• Outside Help

Who Should Attend Safety and Health Committee Members

Dates: Upon request



9.16 How to Develop an Effective Safety and Health Committee

Objectives

• Gain an in-depth understanding of Occupational Safety and Health (Safety and Health Committee) Regulations 1996

• Provide an insight into the changes that this promulgation brought along

• Understand the legal requirements, safety techniques and relevant standards

Contents

• Introduction to Malaysian Safety & Health Legislation

• Loss Control Fundamentals

• Interpretation of Occupational Safety and Health (Safety and Health Committee) Regulations 1996

• What are the Legal Requirements?

• Functions, Objectives and Types of Committee

• Composition and Duties of Committee

• Accident Prevention Measures

• The Criteria of an Effective Safety Committee

• Checklist for Safety Committee and Occupational Safety and Health

Who Should Attend Safety Practitioners, Safety and Health Officers, Safety Committee Members, Heads of Department, Managers, Executives and Supervisors with safety and health responsibilities

Dates: Upon request



9.17 Mengendali Bahan Kimia Dengan Selamat Objectives

• Memahami peruntukan perundangan yang berkaitan

• Mengenalpasti dan menyatakan ciri-ciri label yang betul

• Merancang dan melaksanakan langkah-langkah kecemasan

• Melaksanakan pemeriksaan keselamatan di tempat kerja

Contents

• Prinsip Pengurusan Keselamatan Kimia

• Akta Keselamatan dan Kesihatan Pekerjaan 1994

• Risalah Data Keselamatan Kimia

• Penggunaan dan Standard Pendedahan Bahan Kimia Berbahaya Kepada Kesihatan

• Kawalan Terhadap Bahaya Kemalangan Besar Dalam Perindustrian

• Pertolongan Cemas dan Pelan Tindakan Kecemasan

• Prosedur Pengendalian yang Selamat

• Pengangkutan dan Penstoran Bahan Kimia

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• Kesan Kesihatan Bahan Kimia

• Alat Lindung Diri dan Praktikal

• Perbincangan dan Praktikal

Who Should Attend Juruteknologi Makmal Perubatan/Ahli Jawatankuasa Keselamatan dan Kesihatan, Pegawai/Pengamal Keselamatan dan Kesihatan dan Pekerja yang mengendali bahan kimia

Dates: Upon request



9.18 PPE at Workplace: Promoting Good Safety Practice and Compliance

Objectives

• Understand the uses and applications of PPE at the workplace

• Instil the culture of PPE usage at the workplace

• Provide a safe and accident-free environment at the workplace

• Improve the productivity, quality and cost for the organization

Contents

• Elements of Occupational Safety and Health Act 1994 for Compliance of Employee and Employer

• Heinrich Theory and Causes of Accidents at Workplace

• Hierarchy of Safety Measures

• The Requirements of PPE

• Hazard Assessment

• Selecting PPE

• Proper usage of PPE

• Eye, Face and Head Protection

• Hand and Arm Protection

• Body Protection

• Hearing Protection

• Respirators

• Failures and Impacts of Wrong Usage and Misuse of PPE Who Should Attend Safety Practitioners, Safety and Health Officers, Safety Committee Members, Heads of Department, Managers, Executives and Supervisors

Dates: Upon request



9.19 Operation Reach Truck Safety

Objectives

• Handle and maintain the stability of the reach truck

• Lift and move loads safely

• Properly travel on level and sloped surfaces safely

• Protect pedestrians from being injured by the reach truck

• Follow safe operating procedures

Contents

• Stability Characteristics

• Handling Characteristics

• The Difference Between a Forklift and a Reach Truck

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• Arrow Wheel Base Hazards

• Loading and Unloading

• Pre-Operational Inspection

• Lifting and Moving Loads Safely

• Parking the Truck

• Safe Driving Techniques

Who Should Attend Reach Truck Operators, Supervisors, Line Leaders and those who are required to drive the reach truck

Dates: Upon request




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10. TECHNICAL AND MAINTENANCE Scheduled Corporate Training Programmes (In-House Available) 10.1 Basic Electricity for Non-Electrical Personnel

Objectives

• Explain the basic electricity terms

• Appreciate basic functioning of electrical devices and read electrical diagrams

• Carry out simple electrical maintenance activities in the plant components Contents

• Electrical Fundamentals - Production & Distribution of Electricity - DC and AC - Voltage, Current and Resistance, Ohm’s Law - Basic Electrical Circuits: Series/Parallel

• Plant Activities - Name Plate Details of Plant Equipment - Basic Operating Principles - Breakdown and Basic Repairs - Short Circuit and Overload Problems

Who Should Attend Facility Technicians and those who are not trained in the Electrical Discipline

Dates: January 27 - 28, July 7 - 8




10.2 Penyelenggaraan Asas Untuk Juruteknik

Objectives

• Teknik-teknik terkini untuk menjadi juruteknik yang cemerlang

• Peningkatan prestasi peralatan dengan menggunakan teknik memperbaiki yang efektif

• Melakukan kerja harian dengan sikap yang positif dan dengan kerjasama

• Menggunakan cara proaktif oleh juruteknik dengan analisis data dan rekod

• Menganalisis rekod penyelenggaraan, perancangan dan perlaksanaan kerja juruteknik

• Pengurusan bengkel penyelenggaraan yang betul

• Kesedaran asas keselamatan dan kesihatan kerja dan alam sekitar

Contents

• Penyelenggaraan

• Jenis-Jenis Penyelenggaraan

• Pemeliharaan Keadaan Asal Mesin

• Pengekalan Piawai Operasi

• Penyelenggaraan Pencegah Efektif

• Pengurusan Alat Ganti

• Tatatertib Unggul Penyelenggaraan

• Latihan Skil Penyelenggaraan

• Kesedaran Keselamatan dan Kesihatan Pekerjaan

• Kesedaran Alam Sekitar

Who Should Attend All maintenance personnel will find this programme beneficial

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10.3 Electrical and Air Conditioning Maintenance

Objectives

• State the basic requirement of installation for AV or HVAC

• State and describe the type of services diagnosis and how to be repaired

• Identify components of air conditioning

Contents

• Introduction: Operating Conditions

• Pump-Down and Charging

• Service Diagnosis and Repairs

• Electrical Fault Finding and Controls

• Study of an AHU Installation, Its Elements and Controls Who Should Attend Engineers and Technicians with some exposure to or have experience in handling or managing Air Conditioning Systems

Dates: March 22 – 23, September 22 - 23




10.4 Maintenance Cost Control, Reductions and Energy Saving Objectives

• Understand factors contributing to maintenance cost

• Learn how to select suitable maintenance type

• Learn to optimise maintenance cost

• Understand energy cost impact to operation

Contents

• Introduction to Maintenance Type

• Role of Maintenance

• Overall Equipment Effectiveness

• Right Maintenance and Minimising Cost

• Impact on Modern Technologies

• Operation Cost and Energy Reduction

• Energy cost in Building or Factory Operation Who Should Attend Managers in Maintenance, Engineering & Production, Engineers/Supervisors/Technicians and those involved in Maintenance Cost Reduction Programmes

Dates: June 9 - 10, November 10 – 11




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10.5 Maintenance Planning, Scheduling and Follow Up

Objectives

• Understand the selection of maintenance type

• Understand the maintenance planning requirement and time losses

• Understand the concept of Total Productive Maintenance (TPM)

• Learn to optimise the maintenance cost and reduction

• Understand the maintenance structure and benefits

• Learn the 5 Why concept in problem solving

Contents

• Introduction of Maintenance Type

• Identify Maintenance Requirement

• Maintenance Planning

• Optimise Maintenance Cost

• TPM Implementation

• Calculation OEE (Overall Equipment Efficiency)

• 5 Why

Who Should Attend Plant/Production/Maintenance Engineers, Technicians, Supervisors, Plant/Operations Managers

Dates: March 31 – April 1, September 27 – 28




10.6 Technical Troubleshooting and Decision-Making for Maintenance

Objectives

• Gain in-depth understanding of failures

• Understand the implication of high downtime

• Apply latest troubleshooting skills

Contents

• Understanding Problems - Autonomy of Problems

• Current Problem Solving Approaches

• Troubleshooting Techniques - Using the Right Tools - Physical Troubleshooting - Mind Mapping Process - P-M Analysis

• Decision-Making for Maintenance

Who Should Attend Technicians and Maintenance personnel

Dates: April 5 - 6, November 17 – 18





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10.7 Energy Audit

Objectives

• Gain knowledge about energy audit and its components

• Understand the implementation of energy saving opportunities

• Execute the energy efficiency audit report and measurement

• Conduct energy audit and implement energy saving programmes Contents

• Introduction

• Types of Energy Audit

• Methods of Energy Audit

• Criteria of an Effective Energy Audit

• Energy Audit Instruments

• Roles and Duties of Energy Auditors/Energy Saving Opportunities

• Energy Audit Reporting Who Should Attend This course is specifically designed for Top Management, Decision Makers and Governance Officer

Dates: Upon request



10.8 Effective Implementation of Total Production Maintenance (TPM) Objectives

• Determine the Overall Equipment Effectiveness (OEE) of the machinery

• Identify the causes and types of equipment failures measure OEE

• Understand how to improve the effectiveness of their machinery

• Build an effective focus-maintenance team

• Establish a thorough system of Preventive Maintenance (PM) for the equipment’s entire useful life

• Develop the maintenance standards checklist and PM procedures

• Able to design and implement a TPM programme

• Achieve zero losses through Small Group Activity Contents

• Introduction to TPM

• The 8 Pillars of TPM

• Workplace Organisation – 5S

• Overall Equipment Effectiveness (OEE)

• Understanding the 6 Big Losses and How to Address Their Root Causes

• Autonomous Maintenance

• Develop a Planned Maintenance Programme

• Deciding Right Maintenance Strategies

• TPM Training

• Develop TPM Culture and Improvements Who Should Attend Technicians and Maintenance personnel

Dates: Upon request


In-House Training Available (New programmes will be added from time to time. Please contact the FMM Institute for further details)

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11. COMMUNICATION Scheduled Corporate Training Programmes (In-House Available) 11.1 Effective Communication towards Efficient Problem-Solving and Decision-Making

Objectives

• Demonstrate the six professionalism essentials in handling constructive feedback towards appropriate problem-solving and decision-making

• Apply the ‘4R Principle’ towards effective communication to understand and assess a problem effectively

• Apply the ‘F.A.S.T. Principle’ to identify and rectify a problem efficiently Contents

• Six Professionalism Essentials in Handling Constructive Feedback - Essential 1: Be Open When Receiving a Constructive Feedback - Essential 2: Listen to Understand Through Attentive Listening - Essential 3: Reach a Deeper Understanding to Foster a Win-Win Situation - Essential 4: Speak to be Understood in a Professional Manner - Essential 5: Get What You Project and Expect - Essential 6: Transform Conflict to Cooperation

• Apply the ‘4R Principle’ towards Effective Communication - Receive - Relate - Reinforce - Reframe

• Apply the ‘F.A.S.T. Principle’ to Identify and Rectify a Problem Effeciently - Focus - Ask to Speak - Take the Right Action

Who Should Attend Managers, Executives and Supervisors





11.2 Improving Interdepartmental Communication

Objectives

• Understand the sources and the causes of interdepartmental conflicts

• Take the responsibility to lead corrective measures

• Build confidence in leading people in doing what should be done and not what they like done

• Learn the behavioural skills of improving interdepartmental communication and how to use them at the workplace

• Build levels of communication skills to help achieve the above

• Understand the paradigm of communication in conflict

• Realise their ultimate responsibility as team leader and colleagues is to obtain results through managing people and how they collaborate

• Practice creating rapport, setting goals and managing consequences Contents

• Communication Problem

• Remove the Silo Mentality

• Initiation of Interdepartmental Communication

• Styles of Communication

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• Analysis of Your Communication Style Who Should Attend All levels of employees

Dates: March 29 - 30, October 6 - 7




11.3 Effective Business English and Report Writing

Objectives

• Improve Communication skills through better verbal and written English

• Give better corporate image

• Acquire techniques for better written reports

• Learn the methods of how to keep a conversation going

• Know how to communicate effectively through electronic media

• Learn how to write up effective and readable report Contents

• Making an Impression

• Communication

• Communications on the Job

• Basics of Report Writing

• Key Thoughts Before Writing

• Structure of Reports

• Writing Tips

• Workshop – Report Writing Class Assignment

Who Should Attend Managers, Assistant Managers, Officers and Operational staff

Dates: April 19 - 20, November 8 - 9




11.4 English for Customer Service

Objectives

• Communicate confidently and effectively with customers

• Produce grammatically correct sentences and clear messages

• Able to listen well and speak with correct pronunciation

Contents

• Speaking Skill - Greetings - Polite Requests and Refusals - Giving and Clarifying Information - Dealing with Complaints - Making Apologies

• Listening Skill - How to Listen Without Interrupting - Practice Active Listening - Practice Listening and Decoding Messages

• Vocabulary

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- Words Related to Specific Industry and Service - Phrases Needed for Specific Business Objective

• Grammar - Making Sentences - Framing and Answering Questions

• Pronunciation and Intonation - Oral Practice and Drills

Who Should Attend Customer Service/Customer Care, Sales, Marketing and Front Desk Staff

Dates: March 24 - 25, September 29 - 30





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11.5 Enhancing Communication and Interpersonal Skills at the Workplace

Objectives

• Recognise communication problems and barriers

• Implement techniques to resolve communication problems and barriers

• Demonstrate the basic general rules of effective communication

• Use special techniques in specific communication situations

• Develop the qualities of interpersonal skills for personal and team effectiveness

• Manage emotions of self and others for positive relationship

• Build positive interpersonal communication skills

• Work with people whose personalities and communication styles that are different from you

• Increase people power to connect and rapport with people effortlessly

• Deliver criticism and solve conflict in a constructive manner

• Handle diverse and difficult people with less stress and more understanding Contents

• Introduction to Effective Communication

• Barriers to Effective Communication

• Communicating Effectively

• Understanding Perception, Self-Concept and Expressing Emotions

• Listening and Feedback Skills to Build High-Performance Work Relationships

• Being a Team Player: The Synergistic Impact of All Your Interpersonal Skills

• Managing the Whole Role: Time Management System and Practices Who Should Attend Managers, Team Leaders and Supervisors who want to maximise their positive impact on others through effective interpersonal and communication skills

Dates: Upon request



11.6 Kemahiran Berkomunikasi dan Pembentukan Kumpulan Kerja

Objectives

• Meningkatkan kesedaran tentang pentingnya kemahiran komunikasi dan interpersonal yang baik untuk memajukan organisasi

• Memahami proses komunikasi dan implikasinya terhadap keberkesanan pengurusan

• Mendedah kepada teknik berkomunikasi di peringkat individu dan kumpulan

• Memahami asas-asas komunikasi berkesan dan peranan pentingnya dalam kerjaya serta kehidupan peribadi kita

• Mengenalpasti rintangan dan halangan dalam komunikasi dan cara-cara berkesan mengatasinya

• Meningkatkan kemahiran mendengar

• Mengendalikan situasi komunikasi yang sukar

• Meningkatkan keyakinan diri serta kemahiran berinteraksi dengan orang lain di pelbagai peringkat Contents

• Pengenalan kepada Komunikasi antara Perseorangan

• Persepsi dan Komunikasi antara Perseorangan

• Kemahiran Mencerap dan Memberi Respon

• Berkomunikasi Secara Verbal

• Berkomunikasi Secara Bukan Verbal

• Hubungan Interpersonal

• Kemahiran Memulakan dan Mengakhiri Hubungan dan Komunikasi

101

• Pengendalian Konflik dalam Hubungan Interpersonal Who Should Attend Eksekutif, Penyelia dan kumpulan sokongan

Dates: Upon request




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12. INDUSTRY 4.0 Scheduled Corporate Training Programmes (In-House Available) 12.1 Automation and Industry 4.0

Objectives

• Understand basic principles of automation and Industry 4.0 to meet the challenges facing manufacturing in the future

• To be apprised of core technologies of Industry 4.0 in particular the knowledge of smart automation and Industry 4.0 in manufacturing

Contents

• Design and Planning of Automated Production Facilities via Simulation and Modelling

• Automated Quality Control with Machine Learning and Machine Vision - Image Matching Using Histogram - Machine Learning in Machine Vision - Case Study

• Handling Systems and Industrial Robots - Types of Handling Systems and Industrial Robots - Servo Systems and Pneumatic Systems - Programmable Logic Controllers - Design of Robot Work Cell - Case Study

• Industrial Internet of Things (IIoT) - Basic Architecture of IIoT - Sensors and Instrumentation - Data Collection and Communication - IoT Platform - Case Study

Who Should Attend Small and medium-size industries who want to have basic knowledge of what defines smart manufacturing and Industry 4.0. It will also appeal to others especially industrial practitioners who need to refresh on current practices

Dates: February 15, September 20




12.2 An Introduction to Industrial Internet of Things (IIoT) Objectives

• Gain an understanding on Industrial Internet of Things (IIoT)

• Able to develop basic applications of IIoT Contents

• What is IoT

• IoT Implementation

• Data and Sources

• Sensors

• Technology (Things)

• Hardware

• Connectivity

• Cloud Platform

• Case Study on Hydrogen Generator

• Develop a Simple Application on Arduino Platform

103

Who Should Attend Managers, Engineers and Technicians from SMEs who are considering IOT applications

Dates: February 16, September 21




12.3 Cybersecurity Awareness

Objectives

• Gain and understanding on the cybersecurity in the Industry 4.0

• Expose to standard practices and cybersecurity governance

Contents

• Cybersecurity Attacks and Incidents

• Motivations of Attackers

• Cyber Risk Management Challenges

• Information Gathering and Planning

• Impacts on the Industry

• Security Measures and Good Practices

• Standard Cybersecurity Frameworks

• Policies, Organisational Practices and Technical Practices

• Employee Cybersecurity Awareness

Who Should Attend This course is specifically designed for Top Management, Decision Makers and Governance Officer

Dates: May 26, October 6





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Ad-Hoc Basis Programmes (In-House Available) 12.4 Fundamentals of Data Analytics

Objectives

• Derive useful information from data by asking the right questions

• Create attractive and interactive visuals from data for effective business presentation

Contents

• Introduction to Big Data Analytics

• Business Use Cases

• Analytics Lifecycle

• Connecting to Data Source

• Smart Query

• Creating Dashboard

• Interacting with Dashboards

• Sharing Dashboards

• Group Project

• Introduction to Advance Analytics

Who Should Attend This course provides a guided tour into the realm of Big Data, while equipping participants with tools to help analyse and visualize data.

Dates: To be advised


*Fees: RM1,500

In-House Training / Remote Online Learning Available

12.5 Applied Data Analytics

Objectives

• Be equipped with data analytics essential concepts, specialized data management techniques

• Be capable of building and interacting with dashboards

Contents

• Introduction to Big Data Analytics

• Business Use Cases

• Analytics Lifecycle

• Smart Query

• Creating Dashboard

• Interacting with Dashboards

• Sharing Dashboards

• Data Management

• Managing Metadata

• Process of Data Analysis

• Visualization

• Group Project

• Introduction to Advance Analytics

Who Should Attend This course provides a broad overview and essential elements of Big Data Analytics to participants, is greatly beneficial to Data Analysts or Data Analysts to-be and set them on the path towards becoming Data Engineers or Data Scientists.

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*Fees: RM2,900


12.6 Applied Data Engineering

Objectives

• Be familiarized with all the relevant components of Big Data

• Perform data analysis, build real-time stream analytics, execute complex data management, build apps, and create visualization on top of data

Contents

• Introduction to Big Data

• ETL/ELT Best Practices

• Managing Metadata

• Consolidating Multiple Data Sources

• Data Cleansing & Transformation

• Scheduling Data Refresh

• Introduction to Hadoop

• Ingesting Flat Files into Hadoop

• Integration between RDBMS & Hadoop

• Data Processing using Hive

• Interactive Query using Impala

• Processing Log Files

• Collecting External Data from the Internet

• Introduction to Spark

• Processing Data using Spark

• Querying Data in Spark

• Real-time Data Processing using Spark Streaming

• Job Orchestration & Workflow using Oozie

• Troubleshooting an ETL Job

• Performance Optimization

• Developing Data Visualizations using D3.js

Who Should Attend This course prepares participants to become Data Engineers and set them on the path to become Data Scientists. Participants should preferably have some knowledge in Python, SQL, HTML, or JavaScript.



*Fees: RM7,200


12.7 Applied Data Science

Objectives

• Develop a deep and profound understanding of Big Data Analytics (and the Data Science lifecycle)

• Be able to develop predictive models and recommendation engines

Contents

• Data Science Overview

• Data Science Lifecycle

• Data Acquisition & Cleansing

• Data Analysis & Statistical Methods

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• Introduction to Machine Learning

• Introduction to Spark & MLlib

• Predictive Modeling (Linear Regression, Clustering, Decision Tree, Random Forests)

• Building a Recommender System

• Model Evaluation

• Creating Simulation Model & What-If

• Natural Language Processing & Sentiment Analysis

• Geo-Clustering Analysis

• Graph Analysis

Who Should Attend This course caters to those with experience in Data Science and have intentions of becoming full-fledged Data Scientists Participants should preferably have some knowledge in Python or R and are recommended to have completed the Applied Data Analytics course.



*Fees: RM5,800


12.8 Phyton Programming

Objectives

• Understand the features of Python programming

• Understand the concept of variables

• Write simple Python programs using flow control

• Understand the concept of collections

• Use some Python libraries

• Understand program structure

Contents

• Introduction to Python Programming

• Working Variables

• Flow Control

• Python Collection

• Working in Libraries

• Program Structure

Who Should Attend This course is suitable for individuals with little or no experience in Python programming, who want to learn its basic principles for data analytics.



*Fees: RM2,900


12.9 Shape Your Business with Artificial Intelligence (AI)

Objectives

• Improve enterprise's ability of using AI

• Provide overview on what can be achieved through the use of AI

• Identify opportunities to capitalize on AI to solve problems

• Use AI to improve business performance and efficiency

• Use data to achieve digital transformation through AI

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Contents

• AI Overview

• Key Drivers for AI

• Best Practices for Business Leaders through the use of AI

• AI Tools: Machine Learning, Deep Learning & Reinforcement Learning

• Transform Customer Engagement

• Transform Your Products/Offerings

• Optimize Employee Productivity

• AI Solutions

Who Should Attend Business managers, executives or anyone looking to understand and use AI to transform their business. No prerequisite is required but basic knowledge and experience in business administration would be helpful.



*Fees: RM1,500


12.10 Applied Artificial Intelligence (AI)

Objectives

• Provide overview of the principles and approaches of AI

• Obtain a strong understanding of AI, its applications, use cases and the ability to apply AI based tools to your solutions

Contents

• Theory of AI

• Basic Machine Learning: Regression, Classification & Clustering

• Advanced Machine Learning: Reinforcement Learning & Deep Learning

• Computer Vision: Image Analytics

• Natural Language Processing (NLP) & Applications

• Conversational AI: Chat Bot

• Semantic Web

• Combining Internet of Thing (IoT) with AI

Who Should Attend This course is for anyone interested in AI, Deep Learning, Chatbot Image Analytics or IoT in AI. Participants should preferably have a basic understanding of mathematics and some experiences in any programming language.



*Fees: RM4,300


12.11 Leveraging Industry 4.0 Technology for Transforming to a Smart and Agile Organisation

Objectives

• Individual able to upgrade IOT/big data analytical skills

• Companies able to enhance IOT capabilities and quickly transform into a smarter, more connected, and true business agility by applying the technologies and best practices learned.

Contents

• Automation, IOT and Connectivity

• IOT Technology and IIOT System

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• Big Data Analytics Technologies

• Cloud computing and Cybersecurity

• Digitalisation

• Implementation Methodology

Who Should Attend Director, Head of Operations or Managers, Engineer, Production and Operation Personnel, Project or Strategy Manager, IT Data Consultant.



*Fees: RM7,200



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13. E-LEARNING Scheduled Corporate Training Programmes (In-House Available) 13.1 Driving Performance Through Acknowledgement

Objectives

• Understand fundamental human needs and principles

• How to leverage on the needs and principles to drive and enhance performance and motivation levels

Contents

• Leaders motivate and inspire others

• Quality of communication

• The power of encouragement, appreciation and acknowledgement

• Effective ways to acknowledge and appreciate others

Who Should Attend Middle Managers, Production Line Supervisors, Technicians and Leaders

Dates: February 23, June 16, October 7

Duration: 4 hours Scheme: SBL CPD Hours: 4

*Fees: FMM Members RM233.20 Non-Members RM275.60


13.2 Fundamentals of Marketing

Objectives

• Understand consumer behavior to decide on your marketing strategy

• Identify and establishing brand positioning and sustaining brand value

• Segment the market, target each segment and use a marketing mix to address each segment as part of your marketing strategy

• Use the right marketing mix elements and strategies to increase competitiveness and profitability Contents

• Introduction to Marketing - Marketing and Holistic Marketing - Marketing Process - Critical Areas in Marketing

• Understanding Customers - Consumers Behaviour and Influencing Factors - Strategy to Appeal Consumers

• Segmentation, Targeting and Positioning - Strategy to Segment, Target and Position your Products

• Marketing Mix ( Product, Price, Promotion, Place) Who Should Attend Marketing professionals and anyone who are interested to have the holistic view of marketing

Dates: May 26, November 3

Duration: 4 hours Scheme: SBL CPD Hours: 4

*Fees: FMM Members RM33.20 Non-Members RM275.60



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14. INFORMATION AND COMMUNICATION TECHNOLOGY Ad-Hoc Basis Programmes (In-House Available) 14.1 Microsoft Excel Essential Skills (using Microsoft Excel 2013 or 2016) Objectives

• Learn to get familiar with Excel ribbons

• Enter, format data and calculate total and summary using formulas

• Highlight data to meet specific conditions, restrict data entries, create reports and charts Contents

• Getting Started

• Entering & Formatting Data, Numbers and Tables

• Calculating Totals and Summaries Using Formulas

• Data Validation

• Conditional Formatting

• Managing Multiple Worksheets

• Printing: How Not to Have “Sexy on Spreadsheet, Ugly on Printout”

• Basic Skills for Chart Makers

• Using Excel Productively Who Should Attend Anyone with basic knowledge in using Windows



Fees: FMM Members RM371 Non-Members RM424


14.2 Manipulating Data Effectively with Microsoft Excel (using Microsoft Excel 2013 or 2016) Objectives

• Create formulas and manage data

• Know how to sort and filter data

• Analyse and managing data

• Automate some common Excel tasks Contents

• Extract Data into Excel

• Data Cleansing

• Data Managing

• Table Formatting

• Advanced Formulas

• Macro Who Should Attend Participants should have experience in creating, editing, formatting, saving, and printing basic spreadsheets in Microsoft Excel





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14.3 Microsoft Excel Functions and Formulas Objectives

• Understand the four common cell references

• Test a condition’ using Logical Functions especially the `IF’ Functions that perform simple decision-making capabilities

• Determine type of data stored within Excel

• Learn concept of array

• Manipulate text strings in formulas

• Analyse and work with date and time values in formulas

• Convert tackle problem encountered in difference variance calculation, types of rounding and getting randomise numbers

• Know the various ways of summing and counting items in a worksheet

• Automate the uploading of data to a master list Contents

• Creating Formulas

• Working with Names

• Information Category

• Logical Function

• Array Formulas

• Text Category

• Lookup & Reference Category

• Math & Trig Category

• Counting and Summing Category

• Dates and Time Category Who Should Attend Participants should have the basics of Windows and experience working with Microsoft Excel



Fees: FMM Members RM901 Non-Members RM1,007


14.4 Advanced Microsoft Excel Functions and Formulas Objective

• Harness of the functions learned and use functions such as INT, ROW, INDEX, MATCH, IF, MOD extensively

Contents

• Timestamp

• Multiple Criteria Summation Coming from the Same Column - How to Solve Without Sum Product Function and Array Formula

• Index and Match

• Rank Values: How to Achieve Ranking Without Any Duplicates Ranks

• Rank Duplicates with the Same Numbers and Have the Rank Numbers to Go Sequential Without any Numbers Skipping

• Checking for Certain Word in a Phrase and Return a Value Upon it Being Found

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Who Should Attend Participants must have knowledge in functions such as INDEX, MATCH, SUMPRODUCT, SUMIFS, ROW & INT





14.5 Data Management with PivotTable Using Microsoft Excel Objectives

• Able to use PivotTable as a reporting tool to create an interactive table that can quickly manipulate large amounts of data

• Customise the PivotTable to change the view of the data to see summaries of the source data such as total or average, and display the details for areas of interest

• Convert the extracted data in PivotTable to PivotChart Contents

• What is PivotTable

• Creating PivotTables

• Working with PivotTables

• Using PivotTables in the Real World

• Working with PivotCharts

• Analysing Multidimentional Data with PivotTables Who Should Attend Participants should have experience in using basic Microsoft Excel





14.6 Interactive Visual Reporting and Analysis with Microsoft Excel Objectives

• Understand the concepts of creating dashboards and visual displays

• Identify the essential techniques and methods of visual reporting

• Integrate all the critical components in data analysis by using the relevant functions and formulas

• Apply the creative combinations of dashboard charting techniques and design in analysis of data Contents

• What is Visual Reporting

• Identifying the Right Charts in Visual Reporting

• Form Controls

• Conditional Formatting

• Applying Functions in Visual Reporting

• Evaluating Case Studies Who Should Attend Participants are required to have the knowledge of Excel Functions



Fees: FMM Members RM1,309.10 Non-Members RM1,378


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14.7 Task Automation with Microsoft Excel Macro/VBA (Fundamental & Intermediate) Objectives

• Reduce works that need to be carried out on a day-to-day basis

• Analyse data

• Execute task faster using Macro Contents

• Working with Macro

• The Basics of VBA

• Understanding VBA

• The Range Object

• Variables

• Control Structures

• Dialogs and Forms

• Error Trapping

• Functions Procedures Who Should Attend Participants should have experience working with Microsoft Excel



Fees: FMM Members RM901 Non-Members RM1,007


14.8 Task Automation with Microsoft Excel Macro/VBA (Advanced) Objectives

• Apply VBA in PivotTable for powerful data analysis result

• Learn an in depth knowledge of Microsoft Visual Basic for applications to transform raw data into meaningful information and to apply in various scenarios

Contents

• Arrays

• Strings

• Creating User Forms

• Events (Worksheet and Workbook)

• Files and Folder Manipulation

• Text File Manipulation

• Sending Email

• Accessing Data with Microsoft Access using ADO

• Project – Link User Form with Database Who Should Attend Participants should have experience working with Microsoft Excel Macro or attended Tasks Automation with Microsoft Excel Macro (Fundamental & Intermediate)



Fees: FMM Members RM943.40 Non-Members RM1,049.40


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14.9 Microsoft Access (Fundamental & Intermediate) (using Microsoft Access 2013 or 2016) Objectives

• Able to start Microsoft Access

• Understand Microsoft Access table and field properties

• Understand the relationship between tables

• Print database data

• Extract data by using query

• Design form for user to key-in

• Create and generate reports Contents

• Introduction to Database

• Getting Started

• Creating a Database

• Creating a New Table

• Choosing Field Data Types

• Link and Import Tables

• Building Table Relationships

• Selecting Data with Queries

• Designing Forms

• Working with Data on Access Forms

• Generating Reports Who Should Attend Participants should have some basic knowledge in the terms of database





14.10 Microsoft Access (Advanced) (using Microsoft Access 2013 or 2016) Objectives

• Extract/filter data with complex criteria

• Design form with more objects

• Create charts in form and report

• Work with subforms and subreports

• Understand how to apply macro into form/reports

• Create main menu using switchboard

• Customise toolbar in Microsoft Access Contents

• Aggregate Queries

• Creating Action Queries

• Crosstab Queries

• Finding Duplicates and Unmatched

• Conditional Analysis in Queries

• PivotTable and PivotChart

• Macros

• Switchboard

• Managing Database

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Who Should Attend Participants should have some basic knowledge in using Microsoft Access






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Registration Details

Registration is on a first-come first-served basis. Cheques made in favour of the “FMM Institute” should be forwarded a week before the date of commencement of each programme. Completed registration form that is faxed, mailed or e-mailed to FMM Institute would be deemed as confirmed. All cancellations must be made in writing. There will be no charge for cancellation received 14 or more working days before the start of the programme. Cancellation received 7 – 13 working days before the start of the programme is subject to a cancellation fee of 50% of the course fees. Cancellation received 0 – 6 working days before the start of the programme is subject to a cancellation fee of 100% of the course fees. If the participant fails to attend the programme, the full course fees are payable. However, replacement can be accepted at no additional cost. 10% discount is applicable for registration of two (2) participants and 20% discount is applicable for registration of three (3) or more participants for the same programme, scheduled on the same dates with the exception of Information & Communication Technology, Industry 4.0 and Certificate Programmes. Published course fees are inclusive of 6% Services Tax. The FMM Institute reserves the right to change the facilitators, reschedule or cancel the programmes and all efforts will be taken to inform participants of the changes. FMM Institute is not responsible for covering airfare, hotel or the travel costs incurred by participants. For further enquiries, please contact us at: FMM Institute Selangor & Kuala Lumpur Branch, No. 8A, Jalan Pensyarah U1/28, Hicom Glenmarie Industrial Park, 40150 Shah Alam, Selangor Darul Ehsan Tel: 03-55692950/4471/4171 E-mail: [email protected] Website: www.fmm.org.my/Selangor.aspx

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