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B2B Customer Experience: A Practical Guide to Delivering Exceptional CXPAUL HAGUE AND NICHOLAS HAGUEB2B Customer Experience shows readers how to deliver the very best customer experience (often referred to as CX), within the business-to-business realm. Marketers have long known that emotions are important in driving our experiences, and the subject is now high on the agenda of B2B companies who want to deliver a ‘wow’ to their customers. Achieving this ‘wow’ factor helps organizations distinguish themselves from their competition, while simultaneously winning new business and retaining existing clients. B2B Customer Experience is the essential handbook that guides the reader through the process of creating an exceptional customer experience. Intensely practical in its approach, the book is divided into five parts to walk readers through the journey of planning, mapping, structuring, implementing and controlling an effective customer experience, all bespoke for the B2B environment.

Pbk | 232pp | 9780749481858 | 2018.06 Kogan Page | A$49.99 | NZ$59.99 234x156mm | UK

Generational Career Shifts: How Matures, Boomers, Gen Xers, and Millennials View WorkEDDY S NG, SEAN LYONS AND LINDA SCHWEITZEROrganizations and employers are currently managing an inter-generational workforce, and the most prudent of these are seeking to enhance the careers of new entrants. HRM, careers, and work researchers have begun to explore career-related differences among the four generations of workers currently in employment, but to date there has been very little in the way of full-length comparative studies. In Generational Career Shifts: How Veterans, Boomers, Xers, and Millennials View Work, Eddy S. Ng, Sean T. Lyons, and Linda Schweitzer develop a timely, wide-ranging examination of inter-generational differences in work priorities, career attitudes, career experiences, and career outcomes. Offering a comprehensive overview of existing research, and drawing upon the authors’ own largescale study of students and knowledge workers, this book documents how careers have fundamentally shifted over the past five decades. Emerald Points.

Pbk | 110pp | 9781787544147 | 2018.02 Emerald Publishing Limited | A$78 | NZ$92 198x129mm | UK

Frontiers of Labor: Comparative Histories of the United States and AustraliaGREG PATMORE AND SHELTON STROMQUISTAlike in many aspects of their histories, Australia and the United States diverge in striking ways when it comes to their working classes, labor relations, and politics. Greg Patmore and Shelton Stromquist curate innovative essays that use transnational and comparative analysis to explore the two nations’ differences. The contributors examine five major areas: World War I’s impact on labor and socialist movements; the history of coerced labor; patterns of ethnic and class identification; forms of working-class collective action; and the struggles related to trade union democracy and independent working-class politics. Throughout, many essays highlight how hard-won transnational ties allowed Australians and Americans to influence each other’s trade union and political cultures. Working Class in American History.Greg Patmore is a professor of business and labour history and chair of the Business and Labour History Group and Co-operative Research Group in the School of Business at the University of Sydney. His books include Worker Voice: Employee Representation in the Workplace in Australia, Canada, Germany, the UK, and the US, 1914–1939.

Pbk | 392pp | 9780252083457 | 2018.03 University of Illinois Press | A$60 | NZ$73 234x155mm | USA

Strategy, Evolution, and War: From Apes to Artificial IntelligenceKENNETH PAYNEStrategy, Evolution, and War is a cautionary preview of how Artificial Intelligence (AI) will revolutionize strategy more than any development in the last three thousand years of military history. Kenneth Payne describes strategy as an evolved package of conscious and unconscious behaviors with roots in our primate ancestry. Human-made strategy is influenced by emotion as well as reason, with both positive and negative results. The strategic implications of AI are profound because they depart radically from the biological basis of human intelligence. Rather than being just another tool of war, AI will exponentially speed up decision making, make choices humans might not make, and force faster actions and reactions. This book is a fascinating examination of the psychology of strategy-making from prehistoric times, through the ancient world, and into the modern age. Payne also suggests that the coming AI revolution in strategic affairs requires careful deliberation lest humans cede too much decision-making authority to machines.

Pbk | 272pp | 9781626165809 | 2018.05 Georgetown University Press | A$58.99 | NZ$70 229x152mm | USA

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ASIAN STUDIESChina’s Change: The Greatest Show On EarthHUGH PEYMANChina’s Change injects timely, original ideas into the world’s most important, if confused, debate over how to manage the twin challenges of anaemic economic growth and accelerating global disruption. Change is the cry from the US to Europe, Asia to Australasia. The snag is the West has no playbook to help. China however, to regain control of its future, has regularly reinvented itself by understanding change’s nature through traditional philosophy.This book argues it is time to “Look to China” but stresses China’s approach to managing change only supplies the process not individual policies: the how not the what. Policies have to be created locally. In managing change, traditional thought is that China’s X-Factor is the key to China’s record-breaking economic transformation. To grasp this, China’s Change provides an understanding of China’s past, present and future through its philosophy, history, economics, business, politics, prospects and impact in a way that no other book has done.

Pbk | 310pp | 9789813231993 | 2018.05 World Scientific | A$59.99 | NZ$69.99 | USA

From Commune to Capitalism: How China’s Peasants Lost Collective Farming and Gained Urban PovertyZHUN XUIn the early 1980s, China undertook a massive reform that dismantled its socialist rural collectives and divided the land among millions of small peasant families. Known as the decollectivization campaign, it is one of the most significant reforms in China’s transition to a market economy. From the beginning, the official Chinese accounts, and many academic writings, uncritically portray this campaign as a huge success, both for the peasants and the economy as a whole. A closer examination suggests a much different and more nuanced story. By combining historical archives, field work, and critical statistical examinations, From Commune to Capitalism argues that the decollectivization campaign was neither a bottom-up, spontaneous peasant movement, nor necessarily efficiency-improving. On the contrary, the reform was mainly a top-down, coercive campaign, and most of the efficiency gains came from simply increasing the usage of inputs, such as land and labor, rather than institutional changes. 13 black and white illustrations.

Pbk | 224pp | 9781583676981 | 2018.05 Monthly Review Press | A$44.99 | NZ$53.99 210x140mm | USA

Participation without Democracy: Containing Conflict in Southeast AsiaGARRY RODANOver the past quarter century new ideologies of participation and representation have proliferated across democratic and non-democratic regimes. In Participation without Democracy, Garry Rodan breaks new conceptual ground in examining the social forces that underpin the emergence of these innovations in Southeast Asia. Rodan explains that there is, however, a central paradox in this recalibration of politics: expanded political participation is serving to constrain contestation more than to enhance it.Participation without Democracy uses Rodan’s long-term fieldwork in Singapore, the Philippines, and Malaysia to develop a modes of participation (MOP) framework that has general application across different regime types among both early-developing and late-developing capitalist societies. His MOP framework is a sophisticated, original, and universally relevant way of analyzing this phenomenon.‘’This exceptional book makes an outstanding contribution to the literature on democratization, authoritarian resilience, and Asian politics. Rodan has developed his ‘modes of participation’ framework to its explanatory peak, making Participation without Democracy essential reading for students of democratization everywhere.’’ — Lee Jones, Reader in International Politics, Queen Mary University of LondonGarry Rodan is Professor of Politics and International Studies and Director of the Asia Research Centre, Murdoch University. He is a fellow of the Academy of the Social Sciences in Australia and is, most recently, coauthor of The Politics of Accountability in Southeast Asia.

Pbk | 294pp | 9781501720116 | 2018.05 Cornell University Press | A$59.99 | NZ$72 229x152mm | USA

BUSINESSAnti-Money Laundering: A Practical Guide to Reducing Organizational RiskROSE CHAPMANIt is estimated that between 2 and 5 per cent of global GDP (over $3 trillion) is laundered by criminals around the world every year. Once thought to be a problem which only affected banks and the financial services sector, high profile cases, such as the recent leak of the Panama Papers in 2016, have thrust the issue into the public arena, and governments around the world are being forced to put robust systems and controls in place. Anti-Money Laundering offers a cost-effective self-development tool for the busy compliance professional eager to progress their career and in need of an accessible, practical and jargon-free introduction to anti-money laundering (AML). This book separates the different elements of AML practice, featuring a range of case studies and scenarios highlighting issues and best practices around the world.

Pbk | 200pp | 9780749481896 | 2018.05 Kogan Page | A$83 | NZ$98 234x156mm | UK

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Brains Versus Capital. Entrepreneurship For Everyone: Lean, Smart, SimpleGUNTHER FALTINEntrepreneurship is not a calling only for the selected few. Creative work and economic self-realization are goals that anyone can pursue. Learn how to create your own “idea-masterpiece” as a collage or puzzle made from existing pieces, and construct your own company from pre-existing components that are freely available to everyone. Brains Versus Capital. Entrepreneurship for Everyone opens up many channels of opportunity for many people who never thought that they would start their own company. This book emphasizes knowledge-based start-ups, which offers a crucial difference to classic self-employment and the new technology based start-ups. Günther Faltin has been teaching this approach for decades, and he has applied his theoretical concept with great success to “The Tea Campaign” (Teekampagne), the largest mail-order tea company in Germany. A growing number of companies use Professor Faltin’s principles successfully.

Hbk | 250pp | 9789813234611 | 2018.05 World Scientific | A$83 | NZ$99 | USA

Ethical Data and Information Management: Concepts, Tools and MethodsKATHERINE O’KEEFE AND DARAGH O’BRIENInformation and how we manage, process and govern it is becoming increasingly important as organizations ride the wave of the big data revolution. Ethical Data and Information Management offers a practical guide for people in organizations who are tasked with implementing information management projects. It sets out, in a clear and structured way, the fundamentals of ethics, and provides practical and pragmatic methods for organizations to embed ethical principles and practices into their management and governance of information. Written by global experts in the field, Ethical Data and Information Management is an important book addressing a topic high on the information management agenda. Key coverage includes how to build ethical checks and balances into data governance decision making; using quality management methods to assess and evaluate the ethical nature of processing during design; change methods to communicate ethical values; how to avoid common problems that affect ethical action; and how to make the business case for ethical behaviours.


How to Write Bids That Win Business: A Guide to Improving Your Bidding Success Rate and Winning More TendersDAVID MOLIAN, MARTYN CURLEY AND STEPHEN OLDBURYHow To Write Bids That Win Business brings together over 30 years of know-how in creating and crafting successful bids for tendered contracts.This book is an invaluable guide for bid managers and bid writing teams. It shows you how to: • Create a bid writing strategy that plays

to your organisation’s strengths; • Increase your success rate by focusing

on bids you are more likely to win; • Avoid at the outset bidding for

contracts you don’t want to win; • Embed robust bid writing management

systems that deliver results time after time;

• Ensure you follow the three golden rules for bid writing success.Based on extensive research, How To Write Bids That Win Business explains what bid evaluators are really looking for, by deconstructing the questions asked and explaining how to answer them to achieve top scores.

Hbk | 212pp | 9780857196538 | 2018.03 Harriman House | A$89.99 | NZ$110 | UK

Leadership Team Coaching in Practice: Case Studies on Developing High-Performing Teams 2edPETER HAWKINSOrganizations are increasingly complex, requiring flexibility to implement significant, rapid change that goes beyond the ability of an individual leader or CEO. A high-performing and cohesive leadership team is critical for success. Leadership Team Coaching in Practice presents enlightening case studies on how leadership team coaching techniques have been applied internationally across a variety of team types and industries, including professional services, pharmaceuticals, airlines, healthcare and finance. With expert contributions from chief executives, team coaches, team leaders and consultants, this practical guide illustrates best practice tailored to the needs of each organization. This fully updated 2nd edition includes new case studies and addresses hot topics in systemic leadership coaching theory.


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Responsible Business: Making Strategic Decisions to Benefit People, the Planet and ProfitsANNEMIEKE ROOBEEK, JACQUES DE SWART AND MYRTHE VAN DER PLASUntil recently, profit has been the driving force for most business decisions. However, business leaders must now look more widely at their actions to assess the impact of these on people both inside and outside the organization as well as the environment. Responsible Business provides a seven step framework that eliminates internal bias and can be used to make decisions that increase profits, benefit staff and protect the environment as a whole. This means that personal values, ethics and morals can be aligned with business goals and overall company strategy.Responsible Business will enable business leaders to answer questions including what values should be attached to financial and non-financial aspects of business decisions? How can these values be translated into concrete manageable actions? and which decisions best suit the strategic goals of the organization?


CRIMINOLOGYAges of Anxiety: Historical and Transnational Perspectives on Juvenile JusticeWILLIAM S BUSH AND DAVID S TANENHAUSAges of Anxiety presents six case studies of juvenile justice policy in the twentieth century from around the world, adding context to the urgent and international conversation about youth, crime, and justice. By focusing on magistrates, social workers, probation and police officers, and youth themselves, the editors highlight the role of ordinary people as meaningful and consequential historical actors. After providing an international perspective on the social history of ideas about how children are different from adults, the contributors explain why those differences should matter for the administration of justice. They examine how reformers used the idea of modernization to build and legitimize juvenile justice systems in Europe and Mexico, and present histories of policing and punishing youth crime. Ages of Anxiety introduces a new theoretical model for interpreting historical research to demonstrate the usefulness of social histories of children and youth for policy analysis and decision-making in the twenty-first century. Youth, Crime, and Justice.

Hbk | 224pp | 9781479833214 | 2018.06 NYU Press | A$84 | NZ$101 229x152mm | USA

ECONOMICSHow Growth Really Happens: The Making of Economic Miracles Through Production, Governance, and SkillsMICHAEL H BESTAchieving economic growth is one of today’s key challenges. In this groundbreaking book, Michael Best argues that to understand how successful growth happens we need an economic framework that focuses on production, enterprise, and governance.This production-centric framework is the culmination of three simultaneous journeys. The first has been Best’s visits to hundreds of factories worldwide, starting early as the son of a labor organizer and continuing through his work as an academic and industrial consultant. The second is a survey of two-hundred years of economic thought from Babbage to Krugman, with stops along the way for Marx, Marshall, Young, Penrose, Richardson, Schumpeter, Kuznets, Abramovitz, Keynes, and Jacobs. The third is a tour of historical episodes of successful and failed transformations, focusing sharply on three core elements--the production system, business organization, and skill formation--and their interconnections. 32 black and white illustrations. “Today, when economic and political tremors have shaken many previously unquestioned policy assumptions to their foundations, How Growth Really Happens offers a fresh perspective on issues that could hardly be more relevant. This is a timely book, one that has the potential to become a seminal study of economic growth.” — Robert H. Wade, London School of Economics

Hbk | 296pp | 9780691179254 | 2018.05 Princeton University Press | A$54.99 | NZ$66 229x152mm | USA

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How Our Days Became Numbered: Risk and the Rise of the Statistical IndividualDAN BOUKLong before the age of “Big Data” or the rise of today’s “self-quantifiers,” American capitalism embraced “risk”--and proceeded to number our days. Life insurers led the way, developing numerical practices for measuring individuals and groups, predicting their fates, and intervening in their futures. Emanating from the gilded boardrooms of Lower Manhattan and making their way into drawing rooms and tenement apartments across the nation, these practices soon came to change the futures they purported to divine.How Our Days Became Numbered tells a story of corporate culture remaking American culture--a story of intellectuals and professionals in and around insurance companies who reimagined Americans’ lives through numbers and taught ordinary Americans to do the same. 21 halftones.“Bouk’s excellent How Our Days Became Numbered takes us back to the terrain of insurance, where he explores the technologies and calculations that actuaries, executives, and doctors used to transform individuals into ‘risks’. He shows most concretely how underlying differences in power and wealth became embedded in financial techniques and assumptions. Time and again, those at the top benefit from instability while the least enfranchised are left with nothing. Inequality looms in all these works, but in Bouk’s it constitutes and reconstitutes the architecture of finance itself.” — American Quarterly

Pbk | 328pp | 9780226564869 | 2018.02 University of Chicago Press | A$56.99 | NZ$66 228x152mm | USA

ENVIRONMENTThe Ecocentrists: A History of Radical EnvironmentalismKEITH MAKO WOODHOUSEDisenchanted with the mainstream environmental movement, a new, more radical kind of environmental activist emerged in the 1980s. Radical environmentalists used direct action, from blockades and tree-sits to industrial sabotage, to save a wild nature that they believed was in a state of crisis. Questioning the premises of liberal humanism, they subscribed to an ecocentric philosophy that attributed as much value to nature as to people. Although critics dismissed them as marginal, radicals posed a vital question that mainstream groups too often ignored: Is environmentalism a matter of common sense or a fundamental critique of the modern world?In The Ecocentrists, Keith Mako Woodhouse offers a nuanced history of radical environmental thought and action in the late-twentieth-century United States. “Woodhouse deftly brings together the intellectual history of the many threads of American environmentalism with the thinkers, the activists, the organizations, and the issues that have charged environmental politics since the 1960s. Required reading for anyone with a serious interest in the history of environmental activism and thought.” — James Morton Turner, Wellesley College

Hbk | 384pp | 9780231165884 | 2018.05 Columbia University Press | A$66 | NZ$78 229x152mm | USA

Sustainability: Approaches to Environmental Justice and Social PowerJULIE SZESustainability and social justice remain elusive even though each is unattainable without the other. Across the industrialized West and the Global South, unsustainable practices and social inequities exacerbate one another. How do social justice and sustainability connect? What does sustainability mean and, most importantly, how can we achieve it with justice? This volume tackles these questions, placing social justice and interdisciplinary approaches at the center of efforts for a more sustainable world. Contributors present empirical case studies that illustrate how sustainability can take place without contributing to social inequality. From indigenous land rights, climate conflict, militarization and urban drought resilience, the book offers examples of ways in which sustainability and social justice strengthen one another. Through an understanding of history, diverse cultural traditions, and complexity in relation to race, class, and gender, this volume demonstrates ways in which sustainability can help to shape better and more robust solutions to the world’s most pressing problems. 11 black and white illustrations.

Pbk | 304pp | 9781479870349 | 2018.06 NYU Press | A$54.99 | NZ$66 229x152mm | USA

INTERNATIONAL STUDIESPalestine Ltd.: Neoliberalism and Nationalism in the Occupied TerritoryTOUFIC HADDADSince the 1993 Oslo Accords, the Occupied Palestinian Territory has been the subject of extensive international peacebuilding and statebuilding efforts coordinated by Western donor states and international finance institutions. Despite their failure to yield peace or Palestinian statehood, the role of these organisations in the Israeli-Palestinian conflict is generally overlooked owing to their depiction as tertiary actors engaged in technical missions.In Palestine Ltd., Toufic Haddad explores how neoliberal frameworks have shaped and informed the common understandings of international, Israeli and Palestinian interactions throughout the Oslo peace process. Drawing upon more than 20 years of policy literature, field-based interviews and recently declassified or leaked documents, he details how these frameworks have led to struggles over influencing Palestinian political and economic behaviour, and attempts to mould the class character of Palestinian society and its leadership.

Pbk | 368pp | 9781788312707 | 2018.02 I.B. Tauris | A$54.99 | NZ$69.99 216x138mm | UK

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Saudi Arabian Foreign Policy: Conflict and CooperationNEIL PARTRICKAs the only oil producer with sufficient spare capacity to shape the world economy, Saudi Arabia is one of the most significant states in twenty-first century geopolitics. Despite the enormous potential for Saudi Arabia to play a more robust regional and international role, the Kingdom faces serious internal and external challenges in the form of political incapacity and competition with states such as Iran. In this examination of Saudi Arabia’s foreign policy, Gulf expert Neil Partrick, and other regional analysts, address the Kingdom’s relations in the Middle East and wider Islamic world, and its engagement with both established and emergent global powers. In doing so, he analyses the factors, ranging from identity politics to Iranian acquisition of nuclear weapons, that determine the Kingdom’s foreign policy. As Saudi Arabia prepares for a generational shift brought about by an ageing leadership, the rapidly changing balance of power in the Middle East offers both great opportunity and great danger.


Secret Nation: The Hidden Armenians of TurkeyAVEDIS HADJIANIt has long been assumed that no Armenian presence remained in eastern Turkey after the 1915 massacres. As a result of what has come to be called the Armenian Genocide, those who survived in Anatolia were assimilated as Muslims, with most losing all traces of their Christian identity. In fact, some did survive and together with their children managed during the last century to conceal their origins. Many of these survivors were orphans, adopted by Turks, only discovering their ‘true’ identity late into their adult lives. Outwardly, they are Turks or Kurds and while some are practising Muslims, others continue to uphold Christian and Armenian traditions behind closed doors. In recent years, a growing number of ‘secret Armenians’ have begun to emerge from the shadows. This book takes the reader to the heart of these hidden communities for the first time, unearthing their unique heritage and identity.


Troubled Waters: Insecurity in the Persian GulfMEHRAN KAMRAVATroubled Waters looks at four dynamics in the Persian Gulf that have contributed to making the region one of the most volatile and tension-filled spots in the world. Mehran Kamrava identifies the four dynamics as: the neglect of human dimensions of security, the inherent instability involved in reliance on the United States and the exclusion of Iraq and Iran, the international and security policies pursued by inside and outside actors, and a suite of overlapping security dilemmas. These four factors combine and interact to generate long-term volatility and ongoing tensions within the Persian Gulf.Through insights from Kamrava’s interviews with Gulf elites into policy decisions, the consequences of security dilemmas, the priorities of local players, and the neglect of identity and religion, Troubled Waters examines the root causes of conflicts and crises that are currently unfolding in the region.Persian Gulf Studies. “Mehran Kamrava is one of the greatest authorities on the Persian Gulf. I am delighted to see that he has distilled all the knowledge and experience he has accumulated in this new book on the causes of lingering insecurity in the region.’’ — Anoush Ehteshami, Nasser al-Mohammad al-Sabah Chair in International Relations, Durham University

Hbk | 216pp | 9781501720352 | 2018.05 Cornell University Press | A$52.99 | NZ$64 229x152mm | USA

The Zaza Kurds of Turkey: A Middle Eastern Minority in a Globalised SocietyMEHMED S KAYATurkey, at the very intersection between Europe and the Middle East, comprises a plethora of ethnicities and minority groups. There is however very little official data about many of its chief minorities. The Zazas are one such group: a Kurdish people speaking the Zaza dialect, and living as a distinct people in the eastern Anatolian provinces. Mehmet S. Kaya here investigates all aspects of Zaza life: kinship, economy, culture, identity, gender relations, patriarchy and religion. His fieldwork among local communities in the Zaza area sheds light upon the ways in which this Middle Eastern minority has maintained its way of life and cultural identity in today’s globalised society. This book provides valuable insights into a little-known people, and will be of interest within the fields of Middle East Studies, Islamic Studies, Minority Studies and Diaspora Studies.


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LOGISTICS AND SUPPLY CHAINContainer Logistics: The Role of the Container in the Supply ChainROLF NEISEWhilst the maritime container business has been studied in depth, the impact on shippers and how shippers deal with the given challenges has not been fully examined. Container Logistics bridges this gap and looks at the maritime business from a customer’s perspective. The book examines the challenges, solutions and the latest developments in the container industry as well as the interaction between the different actors involved, such as freight forwarders, supply chain managers and shippers. Current hot topics from the supply chain and the maritime business perspective are included.With the inclusion of clear examples of best practice and bona fide case studies, as well as invaluable contributions from an international team of experts, Container Logistics is an essential guide for supply chain managers and shippers, as well as academics and industry professionals working in the maritime business.


Decarbonising Logistics: Distributing Goods in a Low Carbon WorldALAN MCKINNONThe transport sector cannot be allowed to continue increasing its level of carbon emissions at an accelerating rate, while other sectors are actively decarbonizing. Decarbonising Logistics is based on original research conducted by the Kühne Logistics University, Hamburg with the support of Unilever and Kuehne and Nagel, Switzerland, who co-sponsored the work. The research focuses on decarbonisation, mainly in the transport sector, across 13 countries. This book is essential for governments and companies that need to find ways of achieving dramatic carbon reductions in the transport sector.Decarbonising Logistics presents cutting-edge findings based on original research, and provides focused results and discussion about the external factors of technology, infrastructure, market, behaviour, energy and regulation, and the carbon reduction strategies for logistics operations.


Leading Procurement Strategy: Driving Value Through the Supply Chain 2edCARLOS MENA, REMKO VAN HOEK AND MARTIN CHRISTOPHERLeading Procurement Strategy is a must-read for all senior procurement executives wishing to further enhance their skill set, master the latest developments in procurement strategy and really come into their own as procurement leaders. The expert author team explains how to effectively manage and mitigate risks in the supply chain, appreciate the key issues affecting the procurement function and develop best practice excellence in teams. Providing the latest thinking in procurement and supply management within the broad perspective of different industries, this second edition of Leading Procurement Strategy covers: global sourcing; supplier relationship management; cost management; information technologies and future developments. The book is underpinned by academic theory and supported by an extensive range of real world case studies drawn from the authors’ experiences.


Packaging Logistics: Strategies to Reduce Supply Chain Costs and the Environmental Impact of PackagingHENRIK PALSSONOrganizations now consider packaging as a critical issue. Effective and efficient packaging can improve the performance of companies and minimise their costs. Packaging Logistics examines all essential roles within an organization, from the purchasing of raw materials to the production and sale of finished products, as well as transport and distribution. It is important for practitioners and academics to understand the role of packaging along the supply chain and the different implications of an efficient product packaging system for successful management of operations.In Packaging Logistics, Henrik Pålsson covers essential hot topics such as sustainability, innovation, returns, e-commerce, end-of-life and future trends and challenges. This practical book takes the reader through every stage of packaging and relates it to supply chain and logistics, illustrated by over 30 case studies.



Supply Chain Strategy and Financial Metrics: The Supply Chain Triangle of Service, Cost and Cash BRAM DESMETSupply Chain Strategy and Financial Metrics is a step-by-step guide to balancing the triangle of service, cost and cash which is the essence of supply chain management. Supply chains have become increasingly strategy-driven, and this Supply Chain Triangle approach puts the supply chain at the heart of the strategy discussion instead of seeing it as a result. This book fully reflects the ‘inventory’ or ‘working capital’ angle and examines the optimisation of the supply chain and Return on Capital Employed. Including case studies of Barco, Casio and a selection of food retail companies, this book covers building a strategy-driven KPI dashboard, target setting and financial benchmarking. Regular examples and diagrams illustrate how different types of strategies lead to different trade-offs in the Supply Chain Triangle. This ground-breaking book links supply chain, strategy and finance through financial metrics, therefore creating value for the shareholder.


MANAGEMENTThe Agile Organization: How to Build an Engaged, Innovative and Resilient Business 2edLINDA HOLBECHEIn today’s volatile and ambiguous world, organizations need to have the capacity and flexibility to respond rapidly to changes in their environment, both internally and externally. The key to retaining competitive advantage is agility, a set of capabilities that help organizations adapt with the full co-operation of their employees. The Agile Organization is a practical blueprint to building both agility and resilience at individual, team and organizational levels. This revised 2nd edition of The Agile Organization showcases new organizational models, ground-breaking themes and case studies which illustrate how organizations are addressing the challenge of developing organizational agility. Packed with helpful checklists, self-assessment tools, guidelines and new material on agile strategizing, people, environments and cultures, this book remains a ‘go to guide’ for HR and OD specialists, senior leaders and managers who want to help bring about organizational transformation.


Performance-Based Strategy: Tools and Techniques for Successful DecisionsSTEVEN FAIRBANKS AND AARON BUCHKOExecutives in today’s business environment have never been busier. Time constraints are ever present. Resources are strained. Strategic planning constantly competes with the tactical demands of running an organization. To make matters worse, most organizational leaders, when confronted with the need for strategic planning, have no idea about how to go about it. They have plenty of knowledge and information about the organization and their situation, but no effective tools to analyze their thoughts, to make decisions that will lead to effective strategies, and most importantly, to create a plan of action.In Performance Based Strategy, Steve Fairbanks and Aaron Buchko offer a practical set of simple, productive tools that will enable leaders to develop effective strategies. The book offers tools that have been tested in small, medium, and Fortune 100 companies, with for profit and not-for-profit organizations, and across a breadth of industries.

Hbk | 210pp | 9781787437968 | 2018.05 Emerald Publishing Limited | A$118 | NZ$142 229x152mm | UK

POLITICAL PHILOSOPHYLincoln’s Tragic Pragmatism: Lincoln, Douglas, and Moral ConflictJOHN BURTIn 1858, challenger Abraham Lincoln debated incumbent Stephen Douglas seven times in the race for a U.S. Senate seat from Illinois. More was at stake than slavery in those debates. In Lincoln’s Tragic Pragmatism, John Burt contends that the very legitimacy of democratic governance was on the line. In a United States stubbornly divided over ethical issues, the overarching question posed by the Lincoln-Douglas debates has not lost its urgency: Can a liberal political system be used to mediate moral disputes? And if it cannot, is violence inevitable?That some disputes seemed to lie beyond the horizon of deal-making and persuasion and could be settled only by violence revealed democracy’s limitations. Burt argues that the unresolvable ironies at the center of liberal politics led Lincoln to discover liberalism’s tragic dimension—and ultimately led to war. Burt’s conclusions demand reevaluations of Lincoln and Douglas, the Civil War, and democracy itself. “I’m making space on my overstuffed shelves for Lincoln’s Tragic Pragmatism. This is a book I expect to be picking up and thumbing through for years to come.” — Jim Cullen, History News Network

Pbk | 832pp | 9780674983991 | 2018.06 A$64.99 | NZ$74.99 | USA Belknap Press: An Imprint of Harvard University Press

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Hobbes’s Kingdom of Light: A Study of the Foundations of Modern Political Philosophy DEVIN STAUFFERWas Hobbes the first great architect of modern political philosophy? Highly critical of the classical tradition in philosophy, particularly Aristotle, Hobbes thought that he had established a new science of morality and politics. Devin Stauffer here delves into Hobbes’s critique of the classical tradition, making this oft-neglected aspect of the philosopher’s thought the basis of a new, comprehensive interpretation of his political philosophy. In Hobbes’s Kingdom of Light, Stauffer argues that Hobbes was engaged in a struggle on multiple fronts against forces, both philosophic and religious, that he thought had long distorted philosophy and destroyed the prospects of a lasting peace in politics. By exploring the twists and turns of Hobbes’s arguments, not only in his famous Leviathan but throughout his corpus, Stauffer uncovers the details of Hobbes’s critique of an older outlook, rooted in classical philosophy and Christian theology, and reveals the complexity of Hobbes’s war against the “Kingdom of Darkness.” “A brilliant and sustained reflection on Hobbes’s philosophic, theological, and political-philosophic attempt to dispel the ‘Kingdom of Darkness.’ Stauffer clarifies and assesses the arguments that led Hobbes to his extraordinary and highly influential attempt to establish human society on a radically new, ‘enlightened,’ secular basis. This is a vitally important book, not only for those who wish to understand the true relation between Hobbes’s natural science and his political science but for anyone who wishes to understand the modern world.” — Timothy Burns, Baylor University

Hbk | 336pp | 9780226552903 | 2018.05 University of Chicago Press | A$88 | NZ$105 229x152mm | USA

Western Imaginings: The Intellectual Contest to Define WahhabismROHAN DAVISWahhabism is often understood as a radical version of Islam responsible for inspiring and motivating Islamic terrorism. Western Imaginings: The Intellectual Contest to Define Wahhabism is an inquiry into how Wahhabism has been understood and represented by Western intellectuals, particularly those belonging to the neo-conservative and liberal traditions. In contrast to the existing literature that treats Wahhabism as a historical phenomenon or a monolithic theological ideology, a literature often written by authors keen to promote geopolitical interests or with ideological axes to grind, Davis’s work considers Wahhabism as a discursive construct crafted and popularized by a Western intellectual elite. This comprehensive study speaks to how and why Western intellectuals have chosen to represent Wahhabism in specific ways, ranging from an analysis of the particular rhetorical techniques employed by these intellectuals to a consideration of the religious and political beliefs that inspire and motivate their decisions. Rohan Davis is a freelance academic writer and editor who holds a PhD from RMIT University, Melbourne, Australia. He specializes in the sociology of intellectuals tradition and has a keen interest in the neo-conservative and liberal intellectual traditions.

Hbk | 232pp | 9789774168642 | 2018.04 The American University in Cairo Press A$79.99 | NZ$94.99 | 230x150mm | UK

POLITICAL SCIENCEWars of Law: Unintended Consequences in the Regulation of Armed ConflictTANISHA M FAZALIn Wars of Law, Tanisha M. Fazal assesses the unintended consequences of the proliferation of the laws of war for the commencement, conduct, and conclusion of wars over the course of the past one hundred fifty years.After a brief history of the codification of international humanitarian law (IHL), Fazal outlines three main arguments: early laws of war favored belligerents but more recent additions have constrained them; this shift may be attributable to a growing divide between lawmakers and those who must comply with IHL; and lawmakers have been consistently inattentive to how rebel groups might receive these laws.Why have states stopped issuing formal declarations of war? Why have states stopped concluding formal peace treaties? Why are civil wars especially likely to end in peace treaties today? Addressing such basic questions about international conflict, Fazal provides a lively and intriguing account of the implications of the laws of war.‘’In this profound, provocative book, Tanisha Fazal reveals the unintended consequences of trying to tame war through law. Her distinctive blend of historical narrative and quantitative analysis explodes many myths about peace and war, statehood and secession, and cements her reputation as one of our subtlest scholars of international affairs.’’ — David Armitage, Harvard University, author of Civil Wars: A History in Ideas

Hbk | 322pp | 9781501719813 | 2018.05 Cornell University Press | A$72 | NZ$86 229x152mm | USA

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POLITICSChaos in the Liberal Order: The Trump Presidency and International Politics in the Twenty-First Century ROBERT JERVIS, FRANCIS J GAVIN, JOSHUA ROVNER AND DIANE LABROSSEDonald Trump’s election has called into question many fundamental assumptions about politics and society. Should the forty-fifth president of the United States make us reconsider the nature and future of the global order? Collecting a wide range of perspectives from leading political scientists, historians, and international-relations scholars, Chaos in the Liberal Order explores the global trends that led to Trump’s stunning victory and the impact his presidency will have on the international political landscape.Contributors situate Trump among past foreign policy upheavals and enduring models for global governance, seeking to understand how and why he departs from precedents and norms. The book considers key issues, such as what Trump means for America’s role in the world; the relationship between domestic and international politics; and Trump’s place in the rise of the far right worldwide. “The contribution of this book lies in its timeliness, creativity, and boldness in addressing a still evolving and changing Trump foreign policy. The essays address such important concerns as the future of liberal hegemony, domestic public opinion, and the impact of leaks and fake news on trust in the media. The authors provide a depth of analysis and historical perspective that ensures this book will provide insights into the forces underlying the Trump phenomenon for some time to come.’’ — Deborah Welch Larson, University of California, Los Angeles

Pbk | 416pp | 9780231188357 | 2018.05 Columbia University Press | A$57.99 | NZ$69 229x152mm | USA

A New Foreign Policy: Beyond American ExceptionalismJEFFREY D SACHSThe American Century began in 1941 and ended on January 20, 2017. While the United States remains a military giant and is still an economic powerhouse, it no longer dominates the world economy or geopolitics as it once did. The current turn toward nationalism and “America first” isolationism in foreign policy will not make America great. Instead, it represents the abdication of its responsibilities in the face of severe environmental threats, political upheaval, mass migration, and other global challenges. In this incisive and forceful book, Jeffrey D. Sachs provides the blueprint for a new foreign policy that embraces global cooperation, international law, and aspirations for worldwide prosperity - not nationalism and gauzy dreams of past glory. He argues that America’s approach to the world must shift from military might and wars of choice to technological dynamism and a commitment to shared objectives of sustainable development.

Hbk | 128pp | 9780231188487 | 2018.06 Columbia University Press A$34.99 | NZ$39.99 | USA

SCIENCEHomology, Genes, and Evolutionary InnovationGUNTER WAGNERHomology—a similar trait shared by different species and derived from common ancestry, such as a seal’s fin and a bird’s wing—is one of the most fundamental yet challenging concepts in evolutionary biology. This groundbreaking book provides the first mechanistically based theory of what homology is and how it arises in evolution.Günter Wagner, one of the preeminent researchers in the field, argues that homology, or character identity, can be explained through the historical continuity of character identity networks—that is, the gene regulatory networks that enable differential gene expression. He shows how character identity is independent of the form and function of the character itself because the same network can activate different effector genes and thus control the development of different shapes, sizes, and qualities of the character. “The book is beautifully written, in a precise yet conversational and often humorous tone; still, it is not light reading. Like the chocolate tortes of the author’s native Vienna, it requires time to savor. Buy it, and find a seat in your favorite library or café in which to appreciate its richness.” — J. A. Bolker, Evolution and Development

Pbk | 496pp | 9780691180670 | 2018.06 Princeton University Press | A$68 | NZ$81 235x152mm | USA

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The Mobile Workshop: The Tsetse Fly and African Knowledge ProductionCLAPPERTON CHAKANETSA MAVHUNGAThe tsetse fly is a pan-African insect that bites an infective forest animal and ingests blood filled with invisible parasites, which it carries and transmits into cattle and people as it bites them, leading to n’gana (animal trypanosomiasis) and sleeping sickness. In The Mobile Workshop, Clapperton Chakanetsa Mavhunga examines how the presence of the tsetse fly turned the forests of Zimbabwe and southern Africa into an open laboratory where African knowledge formed the basis of colonial tsetse control policies. He traces the pestiferous work that an indefatigable, mobile insect does through its movements, and the work done by humans to control it. Mavhunga’s account restores the central role not just of African labor but of African intellect in the production of knowledge about the tsetse fly. 43 black and white illustrations.

Pbk | 432pp | 9780262535021 | 2018.05 The MIT Press | A$83 | NZ$99 229x152mm | USA

Smilodon: The Iconic SabertoothLARS WERDELIN, H G MCDONALD AND CHRISTOPHER A SHAWFew animals spark the imagination as much as the sabertooth cat Smilodon. With their incredibly long canines, which hung like fangs past their jaws, these ferocious predators were first encountered by humans when our species entered the Americas. We can only imagine what ice age humans felt when they were confronted by a wild cat larger than a Siberian tiger.Because Smilodon skeletons are perennial favorites with museum visitors, researchers have devoted themselves to learning as much as possible about the lives of these massive cats. This volume, edited by celebrated academics, brings together a team of experts to provide a comprehensive and contemporary view of all that is known about Smilodon. The result is a detailed scientific work that will be invaluable to paleontologists, mammalogists, and serious amateur sabertooth devotees.The definitive reference on these iconic Pleistocene mammals, Smilodon will be cited by researchers for decades to come. 39 black and white photos, 1 map, 14 graphs, and 16 color plates

Hbk | 240pp | 9781421425566 | 2018.05 Johns Hopkins University Press | A$180 | NZ$220 254x178mm | USA

The Third Lens: Metaphor and the Creation of Modern Cell BiologyANDREW S REYNOLDSDoes science aim at providing an account of the world that is literally true or objectively true? Understanding the difference requires paying close attention to metaphor and its role in science. In The Third Lens, Andrew S. Reynolds argues that metaphors, like microscopes and other instruments, are a vital tool in the construction of scientific knowledge and explanations of how the world works. More than just rhetorical devices for conveying difficult ideas, metaphors provide the conceptual means with which scientists interpret and intervene in the world. Reynolds here investigates the role of metaphors in the creation of scientific concepts, theories, and explanations, using cell theory as his primary case study. He explores the history of key metaphors that have informed the field and the experimental, philosophical, and social circumstances under which they have emerged, risen in popularity, and in some cases faded from view. 17 halftones.

Pbk | 272pp | 9780226563268 | 2018.05 University of Chicago Press | A$54.99 | NZ$65 229x152mm | USA

Troublesome Science: The Misuse of Genetics and Genomics in Understanding RaceROB DESALLE AND IAN TATTERSALLIt is well established that all human beings today, wherever they live, belong to one single species. Yet even many people who claim to abhor racism take for granted that human “races” have a biological reality.Troublesome Science argues that taxonomy, the scientific classification of organisms, provides a cure for such misbegotten mischaracterizations. DeSalle and Tattersall explain how taxonomists do their job, in particular the genomic and morphological techniques they use to identify a species and to understand and organize the relationships among different species and the variants within them. They detail the use of genetic data to trace human origins and look at how scientists have attempted to recognize discrete populations within Homo sapiens. DeSalle and Tattersall demonstrate conclusively that these techniques, when applied correctly to the study of human variety, fail to find genuine differences, striking a blow against pseudoscientific chicanery. 45 black and white and color images. “Troublesome Science provides a deeper analysis than one usually finds in discussions of racial classifications. It brings clarity to the field of systematics and in so doing reveals the hollowness of claims to the scientific legitimacy of race. Clear, assertive, and well argued, it demonstrates that scientific taxonomy cannot draw racial boundaries in human populations from genetic-clustering studies. More than a takedown of a popular journalistic account, it is an important contribution to our understanding of the science behind the classification of species and subspecies.’’ — Sheldon Krimsky, author of Stem Cell Dialogues



Walker’s Mammals of the World: Monotremes, Marsupials, Afrotherians, Xenarthrans, and SundatheriansRONALD M NOWAKSince its first publication in 1964, Walker’s Mammals of the World has become a favorite guide to the natural world for general readers and professionals alike. This new Walker’s volume is a completely revised and updated compendium of information on five of the earliest clades to diverge from ancient mammal stock. Uniquely comprehensive in inimitable Walker’s style, it incorporates a full account of every genus that lived in the past 5,000 years. Every named species of each genus is listed in systematic order and accompanied by detailed descriptions of past and present range.This volume’s thorough updates reflect 20 years of advances in our knowledge of taxonomy, ecology, behavior, life history, and conservation. The black-and-white illustrations of earlier editions have been replaced by over 500 new color images, including superb photos of live individuals and scientifically prepared paintings of extinct genera.The book smoothly combines in-depth scholarship with a popular, readable style to preserve and enhance what the Washington Post called a “landmark of zoological literature.” 508 color plates.“What an amazing lot mammals are, seen here in all of their diversity!... Walker has made available a mine of information, for the specialist as well as for the casually interested... If you want to find out about a mammal, then, here is the place to look.” — New York Times “Every mammalogist must have [these books], and those who profess a broad interest in the fauna of the world will want them.” — Natural History “For wildlife enthusiasts, this... is an indispensable resource... After being exposed to this kind of thorough, detailed information saturation, many readers may find it hard to go back to a plain old encyclopedia for their animal questions.” — Bloomsbury Review

Hbk | 464pp | 9781421424675 | 2018.05 Johns Hopkins University Press | A$172 | NZ$204 279x216mm | USA

The Universe as It Really Is: Earth, Space, Matter, and TimeTHOMAS R SCOTT AND JAMES POWELLThe universe that science reveals to us can seem far outside the human mind’s comfort zone. Subjects near and far open up dizzying vistas, from the infinitesimal to the colossal. We inhabit a tumultuous universe that extends from our immediate environs to the most distant galaxies and beyond. And humanity, the unlikely product of uncountable coincidences on unimaginable scales, has at its disposal a tool of unparalleled effectiveness to make sense of it all. When the mind balks at the vertiginous complexity of the universe, science unveils the elegance amid the chaos.In this book, Thomas R. Scott ventures into the known and the unknown to explain our universe and the laws that govern it. A clear demonstration of the power of scientific reasoning to bring the incomprehensible within our grasp, The Universe as It Really Is gives an engrossing account of just how much we do understand about the world around us. 33 figures.‘’The Universe as It Really Is is an excellent vision of the natural history of the cosmos. With the impressive breadth of topics, the reader gains a clear sense of the “big picture” of the natural world.’’ — Neil F. Comins, author of The Traveler’s Guide to Space


WRITING GUIDESA Writer’s Handbook: Developing Writing Skills for University Students 4edLESLIE E CASSONWritten collaboratively by writing instructors at the Queen’s University Writing Centre, A Writer’s Handbook is a compact yet thorough guide to academic writing. This clear and concise handbook outlines strategies both for thinking assignments through and for writing them well. The fourth edition is revised and updated throughout and reflects changes to MLA style for 2016.Praise for previous editions “The third edition of A Writer’s Handbook beautifully speaks to and meets the needs of its target readers: university undergraduate students. Casson and the other contributors truly understand the common and most significant issues of undergraduate writing, whether in the humanities or the sciences, and they communicate with refreshing clarity the strategies, techniques, and information students will need in order to write effectively. An accessible, concise, and engaging resource. Highly recommended!” — Michael Johnstone, University of Toronto

Pbk | 180pp | 9781554813704 | 2018.03 Broadview Press | A$27.99 | NZ$32.99 178x114mm | USA

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