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TRANSCRIPT
Student Manual For The
Learning Management System
3.1
LMS Updated
July 2011
Table of Contents Introduction.................................................................................................................................... 4
Before You Begin ........................................................................................................................... 4
Student Technology Recommendations/Suggested Downloads............................................ 4
Clearing Your Browser’s Cache.............................................................................................. 6
Technical Support .......................................................................................................................... 8
The Main Page ............................................................................................................................... 9
Page Structure........................................................................................................................... 9
Navigation Bar .......................................................................................................................... 9
Courses....................................................................................................................................... 9
Log On...................................................................................................................................... 11
Information.............................................................................................................................. 12
Register .................................................................................................................................... 12
HelpDesk.................................................................................................................................. 19
Forgot Your Username or Password?......................................................................................... 20
Navigation Menu.......................................................................................................................... 21
My Courses .............................................................................................................................. 21
Profile ....................................................................................................................................... 21 Associated Files .................................................................................................................... 23
Setting Up Your Email................................................................................................................. 24
Using the Class Mailbox ......................................................................................................... 32
Within the Course ........................................................................................................................ 34
Course Description (Overview) ............................................................................................. 34
Announcements ....................................................................................................................... 35
Overview .................................................................................................................................. 36
Bio............................................................................................................................................. 36
Texts ......................................................................................................................................... 37
The Course Page .......................................................................................................................... 38
My Courses .............................................................................................................................. 38
Roster ....................................................................................................................................... 39
Resources ................................................................................................................................. 40
Communicate........................................................................................................................... 40
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Search....................................................................................................................................... 41
Profile ....................................................................................................................................... 41
Help .......................................................................................................................................... 43
Grade Book.............................................................................................................................. 44
Shortcuts .................................................................................................................................. 46
Log Out .................................................................................................................................... 46
Directional Arrows.................................................................................................................. 46
Course Navigation................................................................................................................... 47
The Course Toolbar ..................................................................................................................... 48
The Course Toolbar................................................................................................................ 48
Overview .................................................................................................................................. 48
Assignment............................................................................................................................... 49
Exam......................................................................................................................................... 50
Notes ......................................................................................................................................... 51
Discussion................................................................................................................................. 53
Attachments in Discussion ..................................................................................................... 55 Posting Attachments ............................................................................................................. 55 Viewing Attachments............................................................................................................ 56
Calendar................................................................................................................................... 57
Chat .......................................................................................................................................... 58
Attachments in the Chat Area ............................................................................................... 59 Posting Attachments ............................................................................................................. 59 Downloading Attachments.................................................................................................... 59
Whiteboard.............................................................................................................................. 60
Class Mailbox .......................................................................................................................... 61
Bookmark ................................................................................................................................ 63
Team......................................................................................................................................... 64
The Team Toolbar .................................................................................................................. 65 Notes, Discuss, Chat, & Mailbox.......................................................................................... 65 Refresh .................................................................................................................................. 65 Files....................................................................................................................................... 65 Uploading Files in the Team Area ........................................................................................ 66 View/Editor........................................................................................................................... 66
Location ................................................................................................................................... 69
Supported Operating Systems, Internet Browsers, and Internet Browser Settings................... 70
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Introduction This manual provides step-by-step instruction for students using the Learning Management System software. This software uses graphical, user-friendly technology that enables students to access online courses. Note: It is assumed students understand in order to access course material, they should single-click links and buttons/icons unless otherwise stated in the manual. Also, when an icon is grayed out, i.e. not in color, the course instructor has not activated the feature and students will be unable to access it. Hereafter, the Learning Management System will be referred to as LMS.
Before You Begin You need only a web browser to use LMS. LMS supports two browsers: Internet Explorer version 7.x/8.x and Firefox version 3.x/4.x. Other software may be needed and will be specified by the instructor of each course. Below you will find a list of software applications available to you online at no cost. Please consult your course outline/syllabus for information on any specific software required by your instructor. Student Technology Recommendations/Suggested Downloads
Pentium computer, 256 MB RAM (512 MB or more recommended)
Windows XP/Vista/Windows7
Internet connection (high-speed broadband cable or DSL recommended)
Email access
Internet Browser:
Internet Explorer 7.x-8.x – Recommended
Firefox 3.x-4.x
Macintosh:
Apple Power Macintosh computer, 512 MB or more recommended
MAC OS 8.x – 10.x (aka OS X)
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Internet connection (high-speed broadband cable or DSL recommended)
Email access
Internet Browser:
Safari 4.x - 5.x for MacFirefox 3.x - 4.x for Mac
Software Links The following list of software applications are available for you to download without cost. Internet Explorer (PC)
Internet Explorer is integrated into all Windows operating systems and can be updated via Windows Updates.
Firefox (PC) http://www.mozilla.com/en-US/firefox/new/
The Connected Learning Network strongly recommends the use of Internet Explorer for PCs. Software Applications The following software applications may be needed for certain types of course material and can be downloaded free from their respective vendors. Adobe Acrobat Reader
http://www.adobe.com/products/acrobat/readstep.html Macromedia Flash Web Players (for viewing .aam, .dcr, etc. files) - if using Internet Explorer, download the programs listed in the "Active X" section
http://www.macromedia.com/shockwave/download/alternates/ Microsoft Media Player
http://www.microsoft.com/windows/mediaplayer/
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VoloView Express (for viewing AutoCAD .dwf and .dwg files) - available for Internet Explorer only http://usa.autodesk.com/adsk/servlet/index?id=2753004&siteID=123112
Microsoft PowerPoint Viewer (for viewing PowerPoint presentations if you do not have Microsoft PowerPoint installed on your computer)
http://office.microsoft.com/downloads/2000/Ppview97.aspx PowerPoint Viewer for Macintosh
http://www.microsoft.com/mac/download/office98/powerpoint98viewer.asp Microsoft Word Viewer
http://office.microsoft.com/downloads/2000/wd97vwr32.aspx Microsoft Excel Viewer
http://office.microsoft.com/downloads/2000/xlviewer.aspx
Clearing Your Browser’s Cache Internet Explorer 5.5 – 6.x (PC Only)
• Launch Internet Explorer. • Click Tools on the menu bar, and select Internet Options. • Be sure the General tab at the top is selected. • In the middle section, under Temporary Internet Files, click the button that says Delete
Files. • On the dialog box, make sure the Delete All Offline Content box is checked. • Click OK. Note: This may take a few minutes depending on the size of your cache, and
the speed of your computer. • Click the OK button. • Close Internet Explorer. • Launch Internet Explorer and login to the online course software.
Internet Explorer 5.2.2 (Macintosh only)
• Launch Internet Explorer. • Click Explorer located on the menu bar and select Preferences. • Expand the Web Browser category. • Click Advanced. • In the Update pages field of the Cache section, choose Always. • Under the Cache section, click the Empty Now button. Note: This may take a few
minutes depending on the size of your cache and the speed of your computer. • Click the OK button. • Close Internet Explorer. • Launch Internet Explorer and login to the online course software.
Internet Explorer 5.1.6 (Macintosh only)
• Launch Internet Explorer. • Click Edit located on the menu bar and select Preferences. • Expand the Web Browser category. • Click Advanced. • In the Update pages field of the Cache section, choose Always.
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• Under the Cache section, click the Empty Now button. Note: This may take a few minutes depending on the size of your cache and the speed of your computer.
• Click the OK button. • Close Internet Explorer. • Launch Internet Explorer and login to the online course software.
Netscape 4.7x – 4.8x
• Launch Netscape. • Click Edit on the menu bar, and select Preferences. • In the left side of the dialog box, expand the Advanced item, and then click on Cache. • Click Clear Disk Cache, then click OK. • In the Document in cache is compared to document on network section, select Every
time. • Click OK. • Close Netscape. • Launch Netscape and login to the online course software.
America Online (AOL) and certain other Internet service providers (Juno, MSN, NetZero, etc.)
The Web browser provided with AOL's software and certain other Internet service providers (Juno, MSN, NetZero, etc.) is in fact either Internet Explorer or Netscape, depending on the provider. These Internet service providers, however, have changed some of the functionality of the browser. We recommend that you connect to the Internet using your Internet service provider account, minimize the account’s window, and then launch one of the above supported web browsers (depending on your computer platform). If you do not have a supported web browser installed on your computer, you will need to download the appropriate web browser from the web browser manufacturer. Links to download web browsers can be found below:
• Microsoft® Internet Explorer – http://www.microsoft.com/windows/ie/default.htm • Netscape Communicator --
http://wp.netscape.com/download/archive/client_archive4x.html
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Technical Support If you have problems using the online learning system and could not find a solution in this manual, please send email with your question to: [email protected]. For other assistance, you may contact one of the following computer manufacturers: Gateway (800) 846-2301 www.gateway.comDell (888) 560-8324 www.dell.comHewlett Packard (208) 323-2551 www.hp.comCompaq (800) 652-6672 http://h18000.www1.hp.com/Microsoft Windows (425) 635-7222 www.microsoft.com/supportApple (800) 500-7078 www.apple.com/supportIBM (800) 722-2227 www.pc.ibm.com
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The Main Page Page Structure The course screen is divided into four sections:
1. The left-side navigation bar includes: • navigational buttons. • the company/institution logo at the upper left side of the screen. Clicking this logo
returns you to the Welcome screen no matter where you may be in the course. • the Log Out button.
2. The content frame, or the main body of the page.
3. A narrow header frame above the content frame that identifies your location within a
course.
4. Popup windows that contain course content Note: The instructor can turn certain features on and off. As a result, some buttons/icons may not be visible in all courses so you may not have access to all of the features described in this manual. Navigation Bar On the main page, the following buttons will appear on the left of the screen:
From here, we will explore e Courses The Courses button on the myour institution.
COURSES: The list of courses available at your company/institution LOG ON: Click here to enter your course(s) as astudent INFORMATION: Information about your company/institution (your institution/company develops content for this section) HELPDESK: HelpDesk contains information to diagnose and solve common problems specific tothe software. Areas include: FAQs, Manuals, Password Lookup, and Live Help
ach of these options, and explain their operations.
ain page will display a page that lists available courses offered by
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By clicking on the course title, you will see brief information pertaining to the course, as well as a prompt to log on to the course. If you decide you wish to register for a course, click the Enroll Now button (See the section about registering).
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Log On Click the Log On button and fill in your username and password in the designated text boxes.
In this screen, you will log on to the classes for which you are registered. Once you are registered for your courses, you will be emailed a username and password from your institution. After entering your username and password, click the Log On button. You will then see a screen similar to the following:
To access a specific course, select that course from the list by clicking on the course title. Within the course, there are many other features you can access. These will be discussed in later sections.
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Information Clicking the Information button displays a page containing information about your company/institution, as well as links to the online help module. Register If your institution activates this option, you can enroll online. There are three different methods for enrolling. Each method will give you the same results. Method One Clicking the Courses button before you log on will display a screen that lists all of the courses available from your institution. To enroll, check the box of the desired course(s) and click Enroll Now.
On the next screen the courses you have chosen will appear. Click Update to refresh the screen. If the courses listed are the ones you desire, click Confirm.
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This screen offers options for registering. If you are a returning student, you may enter your username and password into the fields, which will simplify the enrollment process. If you are a new student, click Register Now.
Clicking Register Now produces the registration screen.
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After all fields marked with a red asterisk are filled in, click the Register button. Method Two Clicking the Courses button before you log on will display a screen that lists all of the courses available from your institution.
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Click the name of the course and the screen below will be displayed.
Fill in your User Name and Password if you are already registered in a course and click Log On. You will be taken directly into the course. Or, if you are not registered, click Register Now. Clicking Register Now will result in the screen below. You can also view the Course Syllabus by clicking the link Click here next to Objective.
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Clicking Register Now again produces the registration screen.
After all fields marked with a red asterisk are filled in, click the Register button.
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Method Three Clicking the Courses button before you log on will display a screen that lists all of the courses available from your institution. To enroll, check the box of the desired course(s) and click Enroll Now.
On the next screen the courses you have chosen will appear.
Clicking on the course name produces the screen below.
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Fill in your User Name and Password if you are already registered in a course, click Log On and you will be taken directly into the course. Or, if you are not already registered, click Register Now. Clicking Register Now will result in the screen below. You can also view the Course Syllabus by clicking the link Click here next to Objective.
Clicking Register Now again produces the registration screen.
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After all fields marked with a red asterisk are filled in, click the Register button. HelpDesk
The HelpDesk button, located on the main page, displays a popup window containing a help menu created specifically for LMS. The help menu provides support for students having technical difficulties. Help areas include:
• Network Status – Can’t access your courses? Check the current network status. • Plug-in Test - Are plug-ins such as Flash and Microsoft Media Player working correctly?
Find out here. • Downloads – A list of commonly used software applications and their links. • ReadMe Docs – Provides how-to instructions for several topics such as Clearing
Computer Cache. • Manuals – Download the manuals. • FAQs – Answers to frequently asked questions. • Password Lookup – Forgot your password? Look it up here. • Live Help – Chat live with a HelpDesk technician.
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Forgot Your Username or Password? If you have forgotten your password/username, you can easily look it up following the instructions below. Click the link below the Password box: Forgot Your Username or Password? “Click here to look it up”.
A popup box similar to the one below will appear. Just fill in your last name, username, and email address (this must be the address you specified in your online profile). Your password will be emailed to you at the email address specified in your online profile
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If you have forgotten your username, click on the hyperlink in the previous box: Forgot your username? “Click Here.” A popup box similar to the one below will appear. Just fill in your last name and the email address you specified in your online profile and your username will be emailed to you at this address.
Navigation Menu
My Courses The My Courses button displays the first page you’ll see after logging on. The Welcome Page lists all of your registered courses. From here, you can click on a course title to begin work in that course.
Profile Click on the Profile button to edit/update the information that is contained in your User Profile. You only have to fill in the areas required by your instructor. You are the only person who has access to edit this information. Your name, email address, city and state, if entered, will be published on the Roster page, which is accessible to all students registered for the class. The Profile area also allows you to set up POP email. If you wish to check your email using the online learning interface, you must enter your POP mail server, username, and password.
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In addition, Profile contains options for clearing Bookmarks, designating Chat Nicknames and the Chat Refresh Rate, and choosing a client drive for external media, if required by the instructor. Note:
1. Fields for user name/password, POP Mail user name/password, and chat nickname are limited to 40 characters.
2. Fields marked with a red asterisk are required.
3. Clearing bookmarks for one course clears bookmarks for all courses.
4. You can enter either a POP Mail server IP address or a URL link for email, such as
Hotmail or Yahoo.com in the POP Mail Server text field. Associated Files Instructors may provide course files on a floppy disk, CD, or a DVD. These files will have to be associated on your computer’s hard drive. These files are referred to as “client-side” files. The correct drive must be chosen in your Profile, or the files will not run properly. How to set up a file association:
1. After logging on, click Profile on the My Courses page, or from anywhere else within the course.
2. Select the designated computer drive for the material given to you by your instructor and click the Modify button.
3. Restart your computer before loading the disk drive material.
4. Log on again. You can check the drive selection at any time by returning to your Profile.
5. Load the designated client-side files. The files will automatically be associated to the
individual course pages for which the instructor has designed their use.
Note: Client-side association is not available for the Macintosh.
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Setting Up Your Email
Pop Email – POP3 (Post Office Protocol 3) is the most recent version of a standard protocol for email that receives and holds your email for you by your Internet server. Periodically, you check your mailbox on the server and download any mail that may be waiting for you. Most email accounts issued today have the ability for POP3 configuration. If you are not sure whether your email account is POP3 compatible, contact your Internet Service Provider, or the institution/company that originally issued your email account. If you are told your email account is POP3 compatible, ask for the following information: POP3 incoming server, POP3 username, and POP3 password. Once you have obtained your POP3 incoming server, username, and password information, fill in that information, along with your email address, into the appropriate fields under the "Profile" section of LMS. Once entered correctly, you will not only be able to send email to your
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In addition, Profile contains options for clearing Bookmarks, designating Chat Nicknames and the Chat Refresh Rate, and choosing a client drive for external media, if required by the instructor. Note:
1. Fields for user name/password, POP Mail user name/password, and chat nickname are limited to 40 characters.
2. Fields marked with a red asterisk are required.
3. Clearing bookmarks for one course clears bookmarks for all courses.
4. You can enter either a POP Mail server IP address or a URL link for email, such as
Hotmail or Yahoo.com in the POP Mail Server text field. Associated Files Instructors may provide course files on a floppy disk, CD, or a DVD. These files will have to be associated on your computer’s hard drive. These files are referred to as “client-side” files. The correct drive must be chosen in your Profile, or the files will not run properly. How to set up a file association:
1. After logging on, click Profile on the My Courses page, or from anywhere else within the course.
2. Select the designated computer drive for the material given to you by your instructor and click the Modify button.
3. Restart your computer before loading the disk drive material.
4. Log on again. You can check the drive selection at any time by returning to your Profile.
5. Load the designated client-side files. The files will automatically be associated to the
individual course pages for which the instructor has designed their use.
Note: Client-side association is not available for the Macintosh.
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Figure 2: LMS Email Feature
The Check Mail hyperlink is still present, even though the student did not fill in his/her POP3 email information. When Check Mail is clicked, the student will see a screen asking for POP3 email information (see Figure 3).
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Figure 3: LMS Email feature (after clicking “Check Mail” hyperlink)
The email that was sent (see Figure 2) will have to be read using the student's regular email method (web-based email such as Yahoo!, Hotmail, etc.).
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Figure 6: LMS Email Feature
Clicking the Check Mail hyperlink will prompt the student for his/her POP3 email account password. (See Figure 7)
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Figure 7: LMS Email feature (after clicking “Check Mail” hyperlink)
After the student enters his/her POP3 email password, s/he can read all email received via their POP3 email account. Please note all email means the LMS email system will retrieve a copy of all email sent to the designated email address located on the designated email server (this includes both class and non-class email sent to the designated email address). LMS will not delete the original email from the POP3 server unless the student checks the box next to the email s/he wants to delete and then clicks the Delete button (see Figure 8). Figure 8: POP email through the LMS email feature
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Using the Class Mailbox
You can send email to another student, the instructor, the whole class, or to an external source. Make sure you have first entered either a POP3 Mail Server IP address (see Setting Up Your POP3 Email).
To send email:
1. After logging on, select a course and choose from the following options for accessing email:
• Go to any course content page and click the Class Mailbox icon. • Click Communicate on the left-side navigation bar. Then, click the Class Mailbox
link.
2. Choose a destination, either within or outside the class, by toggling between the two To: fields (you can toggle by clicking on To:)
3. Enter any CC: or BCC: field addresses (optional).
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4. Enter a subject (optional).
5. Type or copy and paste into the message text field.
6. Choose the Browse button to upload a file from your computer as an attachment (optional).
7. Click Send.
To receive email:
• After logging on, click Check Mail to go to your external mail server, for which a POP3 Mail Server IP address and your user name and password are required. This insures security and confidentiality.
• After reading your email, click Close to finish.
Note:
1. Your POP3 Mail or email address and your user name and password are stored in your Profile, which you can access from the left-side navigation bar. This must be completed (See Setting Up Your Pop3 Email).
2. Check Mail brings a copy of your new messages. The originals remain in your Mailbox Inbox.
3. This is NOT an email server, but an interface only. It does not keep a record of emails that you have read or emails that you have sent.
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Within the Course Course Description (Overview) The first time that you log on to a course, you will see the Course Description or Overview page.
Here you will see the objective for the course and a brief description of what the course will cover. In addition, you can see which textbooks, if any, are required for the course, as well as information about your instructor. To begin working in the selected course, click the Begin button. To return to the listing of your courses, click the My Courses button.
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Announcements Your instructor can create announcements for you throughout the duration of the course. You will see the announcement either as a popup window on your Syllabus/Overview page, or as a full-page announcement after clicking the Begin button. Because the instructor can set an announcement to post and expire on particular dates, you may see a posted announcement at any time during the course.
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The Description Toolbar
Overview
The Overview icon displays the Course Description (Overview) page that contains tcourse name, course objective, and a brief course description.
he
Bio
The instructor Bio icon links to a page that includes the instructor’s profile and contact information. If the instructor chooses not to include a bio, the Bio icon will be grayed-out. After the first log on, the instructor’s bio is only accessible by clicking on the
instructor’s name in the course Roster.
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Lessons The Lessons icon shows the Outline/Syllabus of the lessons and topics planned for the selected course. :
Texts
The Texts icon shows the textbooks you will need for the selected course, as well as places where you can purchase them. After the first log on, the texts area can only be accessed through the Resources button located on the left-side navigation menu.
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Clicking the Begin button will take you to the Outline/Syllabus screen described earlier.
Clicking the My Courses button will take you to the Course Listing screen
described earlier.
The Course Page
On the course page, the following buttons may appear on the left of the screen:
My Courses The My Courses bucourses for which y
My Courses: The courses for which you are registered
Outline: Outline/Syllabus displays the lessons and topics.
Roster: The Course Roster.
Resources: Resources available from instructor.
Communicate: Communication options.
Search: The Search form.
Profile: The user’s Profile.
Grade Book: The user’s Grade Book.
Shortcuts: Shortcuts to sections of your courses.
Help: Searchable help index.
Log Out: Logs you out of the course
tton displays a screen similar to the one seen at initial log on listing all the ou have been enrolled.
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Course Outline (Syllabus) The first screen you will see upon beginning a course is the course Outline screen. Clicking the course Outline button will return you to the course outline screen at any time, and from any point in the course. To access any subtopic, simply click on the link pertaining to the subtopic you wish to view. The course outline screen will look similar to the following:
Note:
1. A red checkmark next to the subtopic indicates that you have previously viewed that subtopic. If a red check mark does not appear next to a subtopic, it indicates the instructor has not enabled the feature.
2. The instructor must release a lesson before it is viewable. If a lesson/topic is not hyperlinked in the Outline/Syllabus, the lesson has not been released to students and will not be accessible to students until it has been released.
Roster The Roster button contains contact information for the instructor of the selected course, as well as the names and email addresses (if entered in the Profile) of other students also registered for the course. The Roster screen will look similar to the following:
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Resources The Resources area of the course provides FAQs, Glossary, Internet Links and References sections to complement your course. Once you are on a Resources page, each activated area has its own icon for easy navigation within the Resources area.
There are four different categories for resources:
• Glossary – Course terms and definitions related to the course. • References – Articles and other research items that have been referred to within the
course. • Internet Links – Websites related to the course. • FAQ’s – Frequently asked questions about the course and the answers to these questions. • Books and Supplies (Texts) – Course resources and bookstore links.
Communicate The Communicate button accesses the communication features enabled by the instructor. These communication features are also available on the Course Toolbar.
There are up to six different options students can choose from to communicate with the instructor, and/or other students registered for the selected course. Below is a brief description of each option.
• Calendar – Plan, schedule and coordinate your course events. • Chat – Real-time discussion with the professor and other students in the course.
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o Whiteboard – Convey ideas using simple drawing tools. • Class Mailbox – Send email messages to the instructor, or to other students in the course. • Discussion – Post and reply to messages relating to course content. • Feedback – Connects to survey software on the Web. • Tools – Third-party communication tools such as eConferencing and NetMeeting.
Note: If an icon is grayed-out in the Course Toolbar, the instructor has not enabled the feature and the option will not be available to students.
Search You can use the Search button to search for a word or phrase in either a section of, or the entire selected course. Using the drop-down menu, specific areas of the course can be searched. These areas include: Discussion, FAQs, Glossary, Internet Links, Notes, References, Syllabus, and All. Below are examples of the Search screen, and the Results screen.
In the Results screen, the results are hyperlinked, so you need only click on the result to view it.
Profile The Profile button displays a page containing your student information such as address, phone number, and email address. In addition, students can also clear their bookmarks, choose whether to be on the class distribution list, and select the drive letter for client side file association.
Students can edit/update the information that is contained in their Profile. You only have to fill in the areas required by your instructor. You are the only person that has access to edit this information. Your name, email address, city and state, if entered, will be published on the Roster page, which is accessible to all students registered for the class. The Profile area also allows you to set up POP email. If you wish to check your email using the online learning interface, you must enter your POP mail server, username, and password Note:
1. Fields for user name/password, POP Mail user name/password, and chat nickname have been expanded to 40 characters.
2. You are required to fill in fields marked with a red asterisk. 3. You can enter either a POP Mail server IP address or a URL link for email, such as
hotmail or Yahoo.com in the POP Mail Server text field.
Help The Help button displays a popup window containing a help menu created specifically for LMS software. The help menu contains sections for exploring general content, an index, and a Search function.
You may adjust the frame to the size you prefer.
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The online learning system’s web-based help module is searchable by either entering a phrase, or by viewing the index. Please note the search feature of the Online Help Topics screen only displays general information about how to access certain features of the course. It will not display the location(s) of the searched keyword within the content of a particular course.
Grade Book Students can view their grades for any course in which they are currently registered by clicking on the Grade Book button. Students can view individual grades, scoring weights, view instructor comments, and exam details as well as the course grade and the course status.
Your registered courses will appear on the initial page. If any grades have been posted, the course name will be hyperlinked. Clicking on the course name will produce another screen similar to the one below. This screen will list the lessons in the course and the scores.
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Clicking on the View Grade Detail hyperlink will produce a popup screen similar to the following:
The View Grade Detail screen shows a summary view of your grades for the selected course. If you want to view the details of the exam, click on the lesson name on the main screen. Below is an example of an exam detail screen.
This screen displays your answer to the exam question, and the correct answer to the question.
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Shortcuts The Shortcuts button opens an additional browser window, similar to the one below, showing you the courses for which you are registered. Within these courses are expandable menus, providing shortcuts to sections of your courses.
Note: The Shortcuts feature does not function in
• Courses that require students to pass an exam before moving on to the next lesson. • Proctored courses • Most imported (AICC, SCORM and LRN-formatted) courses
Log Out The Log Out button will take you out of the course. The next screen will ask if you would like to log on again.
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Directional Arrows On the right side of a topic, there are two directional arrows, which look similar to the following:
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These arrows are used to guide you through the lesson. Clicking the arrows will either take you forward or backward one topic or subtopic.
On the bottom left side of a topic are links to the topics in that lesson. Clicking on a link will take you directly to that topic. Note: Subtopics do not appear in the Outline/Syllabus or as links on the bottom of the page. To ensure you do not miss course content, use the arrows to move forward and backward in the course. Course Navigation
1. A red checkmark next to the subtopic indicates you have previously viewed that subtopic. If a red check mark does not appear next to a subtopic, the feature has not been enabled by the instructor.
2. The Back and Next buttons are located on the right side of a course content page. You can click on these buttons to move forward or backward one page. The Related Topic Link feature is located on the bottom on a course content page. You can click on a Related Topic Link to move around within a lesson.
3. Subtopics do not appear in the Outline/Syllabus or as links on the bottom of the page. To ensure you do not miss course content, use the arrows to move forward and backward in the course.
4. To return to the last page visited, click the Bookmark icon on any course content page. You’ll return to that page the next time you log on.
5. For information to clear a Bookmark, see The Course Toolbar lesson. 6. The Location feature indicates where you currently are in a course. 7. Your instructor may set up the course so lessons will be released one at a time or several
at a time, but not all at once. Or, you may have to pass an exam before continuing with the course. In this instance, you will not be able to move onto subsequent lessons until you pass the exam.
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The Course Toolbar
The Course Toolbar
The Course Toolbar appears across the top of the page when you are viewing the course lessons. The icons in The Course Toolbar are in color when the instructor has placed material or has activated a function for you to see or use. These icons will not always have the same appearance as those pictured below. However, they are labeled and their graphical representation is typically relevant. For example, if there is an Assignment in the lesson, the Assignment icon will be in color; if there is not an Assignment, the icon will appear gray.
Overview
The Overview icon displays the Course Description (Overview) page that contains the course name, course objective, and a brief course description.
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Assignment Click the Assignment icon to display a separate, popup window which contains the assignment for the current lesson. Assignments are lesson specific. If assignments require students to create documents or other materials, they are completed and saved
outside of the course such as in Word, WordPad or other programs. The instructor of each course will typically state the program in which they would like the assignments to be completed and the type of file extension. Instructors will also state how they wish to receive the assignments, i.e. email, Discussion, Team Upload section. Example: Your instructor might ask you to write down some observations and email them to him. Note: Remember assignments are lesson-specific. The Assignment icon for each lesson should be checked for assignments. If the Assignment icon is grayed-out, the instructor has not created an assignment for that lesson.
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Exam
The Exam icon, when activated by the instructor, will display the examination created by the instructor for the selected lesson. The exam questions can be yes/no, true/false, multiple choice, essay, or a combination of these options. If activated, you will see
Topic icons to the left of the questions. Clicking one of these icons will display an additional popup browser window showing you the course topic content related to that question. The course instructor must activate the topic icon. Below is an example of an exam with the Topic icon activated.
Once you have completed the exam, click the Submit Exam button, and your answers will be sent to the instructor for grading. Exams may be submitted only one time unless the instructor has indicated the exam can be retaken. If an instructor has designated an exam to be taken only one time, you will see an error message at the top of the exam if you try to access it again and you will be unable to submit it.
Note:
1. If you look at the Exam Results screen for an exam with essay questions, all of your answers will be graded as incorrect. This is not cause for concern. The instructor grades essay questions manually.
2. It is recommended when answering essay questions to create your responses in another program such as WordPad, and then copy and paste the answers into the text boxes. In
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this way, if the Internet connection is lost, or if an error occurs, you won’t have to recreate your answers.
3. If you bookmark an exam, it is strongly suggested that you type your response into a
word processing program and save it to your hard drive before pasting it into the exam.
4. To view the details of an exam, i.e. the exam answers and your answers, click the Grade Book button and click on the course you wish to see. Then, click on the lesson name where the exam results you wish to view are located.
Notes
The Notes feature is like having virtual Post-it notes. It is best used for short notes rather than for extensive note taking. Long notes should be saved as separate documents that can be pasted into Communication areas such as Chat, Discussion and
Team. Clicking the Notes icon produces an additional browser window where you can create and view your study notes for the selected lesson. If you prefer, you may print your notes by using the Print option on your browser. Note:
1) Either the Inline Editor or HTML text editor is available 2) Notes are stored chronologically. 3) It is recommended you store notes separately offline and then paste them into the Notes
editor to ensure they are not lost or delayed due to time-outs, slow Internet access, or computer freezes.
4) Notes will not wrap text in the display field automatically within the Text Editor. To insure a message does not string out too far to the right, manually hit Return at the end of the line in the Text Editor.
5) Your notes are confidential and not viewable by your instructor, or by anyone else.
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Discussion
Discussion emphasizes course participation; students and their instructor can discuss and post responses in real-time. Discussion is lesson-specific and can be accessed from the Communicate or Shortcuts buttons on the left-side navigation bar, or from any ntent page. As an individual or within a team, you can create separate discussion
threads, and you can receive and send attachments and email. course co
To enter the Discussion area:
• From the Communicate button on the left-side navigation bar: click Communicate. Then click Discussion. Select a particular lesson and click to open Discussion.
• From the Shortcuts button on the left-side navigation bar: click Shortcuts. Select a course
from the tree hierarchy and click. Click a particular lesson and choose Discussion Thread to open Discussion.
• From any course content page: click the Discussion icon to open Discussion.
• From the Teams area: click the Teams icon on any course content page. Click Discussion
to open Discussion. The Team Discussion area is private and available only to the members of your team.
To participate in Discussion: Enter Discussion by one of the four options listed above. Choose from the following options.
• To view a summary of each lesson discussion, click Summary. Select a particular lesson for discussion participation.
• To participate in an ongoing discussion, select one discussion thread to open. You can
choose to view threads in ascending or descending order of date, or by ascending order of subject or author. The Legend features lists read and unread messages.
Click a discussion thread and choose from the following options:
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• Click Reply to reply to the discussion message.
• Click Email Author to respond privately through the Class Mailbox.
• Click View Entire Thread to see entire discussion thread.
• Click Summary to return to lessons overview.
• Click Main to return to the main lesson page in Discussion.
• Click Exit to leave the Discussion area.
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To start a new discussion thread, click Start a New Thread. Enter a Subject and Message. You can browse your PC and attach a file. Then, choose from the following options:
• Click Post to send your message and return to the main lesson page in Discussion.
• Click Summary to return to lessons overview.
• Click Main to return to the main lesson page in Discussion.
• Click Exit to leave the Discussion area. Note:
1. Keep discussion thread entries under 4,000 characters. If you want to create longer thread entries, attach as a separate file.
2. If you copy and paste content from a word processing program such as Word directly into the Inline Editor, errors may result. To avoid this, you should first paste the content into a simple word editor such as Notepad or WordPad. Then, copy and paste the content into the Inline Editor.
3. The Summary feature opens automatically from the Communicate button, but there is no Summary feature for the Teams Discussion area.
Attachments in Discussion Posting Attachments To post an attachment, start a new thread. Click the Browse button next to the Attach File box, find the file you wish to post on your computer’s hard drive, and click Open. Then, click Post. Note: You will not see the paper clip icon you may be used to seeing when viewing email with attachments. You will have to click on the thread to see the attachment.
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Viewing Attachments Both students and instructors can post attachments using Discussion. To view an attachment, click on the subject name of the thread. In the example below, the subject is Attachment.
The window below opens and the attachment is listed. To view the attachment, use a left single click.
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Note:
1) Files names can have a maximum of 30 characters including the extension and the period before the extension.
2) File names cannot have any spaces in them. If a space is desired, use the underscore _ to simulate a space in the file name. For example: your_filename.doc
3) Use no periods in the file name with the exception of the required period before the extension.
4) Students should name their documents according to the instructor’s directions. Mac users should use the Rich Text Format Extension (.rtf) so their files are accessible by Windows users.
If your file is not posting:
1) You may have more than 30 characters in the name; the name may have a period where it shouldn’t; or the name may have a comma inserted in it.
2) You have a space in the file name. 3) You may have a virus. Files with viruses are prevented from uploading. Use a virus
scan and update your anti-virus software. 4) Clear your computer’s cache. (See instructions under Clear Computer Cache)
Calendar
You can view all scheduled events in the calendar for your current course or any other course for which you are registered. All postings display as dates in red. You can view the calendar from any course content page. The calendar lists up to seven event types
per date: Exam, Discussion, Chat, Assignment, Meeting, External Events, or Alert. To view calendar: 1. After logging on and entering a course, click any lesson topic. 2. Click the Calendar icon on any course page. 3. Choose a course from the Course Title drop-down box. 4. Select month and year, choosing from the following options:
• Click the Back or Next arrows at the top of the calendar. • Select the Month and Year from their drop-down boxes and hit Go.
5. Click a highlighted date to view and print postings. 6. Choose from the following options:
• Choose another date using the date drop-down boxes or arrows. • Click Back to return to the Calendar page. • Click Previous or Next to view other days with scheduled events. • Close the window to return to the course content page.
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Note: 1. You are responsible for checking the calendar for important events. Unless the instructor sends you an announcement, it is up to you to go in to the Calendar and review scheduled events. 2. External events would include events using third-party collaborative tools such as NetMeeting or eConferencing, if enabled by your instructor.
Chat
The Chat feature is essentialy a chat room within your course. You access lesson-based chats from the Communicate or Shortcuts buttons on the left-side navigation bar, or from the Chat icon on any course content page. You can participate as an individual or
as a member of a team, post messages, attach files, and send and receive email. To use Chat: Enter the Chat room and choose from the following:
• Click on a name in the Who’s In box to send email. You can browse your PC and attach a file if you desire.
• Enter a Chat message in the text box. You can browse your PC and attach a file if you desire. Click Enter to send your message. Click History to view chat history. Click Close when you are finished.
• Click Set Font Color to change the color of the font for your words. • Click Refresh to view the latest messages. You can set or modify your chat refresh rate in
your Profile. • Click Whiteboard to illustrate your ideas with simple drawing tools.
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• Click Log Off when you are finished. Note
1. In Netscape, when a Chat window is expanded with the upper right-hand Maximize button or lower right-hand drag, the resized window displays a refresh error. LMS strongly recommends the use of Internet Explorer and will not support any version of Netscape Communicator except 4.7x.
2. Keep Chat file names under 50 characters long.
Attachments in the Chat Area Posting Attachments To post an attachment, click the Browse button next to the Attach File field, find the file on your hard drive, click Open, type a message in the dialog box, and click the Enter button. Downloading Attachments To download an attachment, right-click the paper icon next to the message and select Save Target As if you are using Internet Explorer, or if you are using Netscape Communicator, select Save Link As. To only view the attachment, use a left single click.
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Note:
1) Files names can have a maximum of 30 characters that includes the extension and the period before the extension.
2) File names cannot have any spaces in them. If a space is desired, use the underscore _ to simulate a space in the file name. For example: your_filename.doc
3) Use no periods in the file name with the exception of the required period before the extension.
4) Students should name their documents according to the instructor’s directions. Mac users should use the Rich Text Format Extension (.rtf) so their files are accessible by Windows users.
If your file is not posting:
1) You may have more than 30 characters in the name; the name may have a period where it shouldn’t; or the name may have a comma inserted in it.
2) You have a space in the file name. 3) You may have a virus. Files with viruses are prevented from uploading. Use a virus scan
and update your anti-virus software. 4) Clear your computer’s cache. (See instructions under Clear Computer Cache)
Whiteboard Students and instructors can interact in a graphics environment using Whiteboard. You can choose to insert lines, ovals, text, or freehand drawing. You can choose your colors and float the screen above your chat window, or any other area of the course. 1. After accessing Whiteboard, choose from the following options:
Set drawing tool from the tool drop-down box. Choose from the following tools:
Freehand Line Oval Text
Choose a color from the radio button color menu: white, red, green, blue, lavender, yellow, black, gray, purple, turquoise, or brown.
Choose a font size from the font size drop-down box.
Choose to float the Whiteboard area separate from chat area by clicking Float, or close
the floating Whiteboard by clicking Unfloat.
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Click the Clear button to clear screen. All changes are automatically registered; so just clear the screen of any change when desired.
Note: You can print the Whiteboard screen from either the Whiteboard area, or the floated Whiteboard area.
Class Mailbox
You can send and receive email from your instructor, one student, selected students, or all students in the course using the Class Mailbox. The email addresses of other students are found on the Roster page. Click the Check Mail button and you can also
check the Class Mailbox for any email sent to you by the instructor or another student. The messages contained in the Class Mailbox are copied from the mailbox you specified as your POP3 mailbox. The mailbox screen look similar to the following:
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Bookmark The Bookmark function remembers which topic you were in when you were last in your course, and returns you there the next time you log on to the course.
To use Bookmark: Before exiting a course content page, click the Bookmark icon. You will return to this page at next log on. Note:
1. To clear a bookmark, click the Profile button located on the left side of the screen. Scroll down to the bottom of the Profile page where you will see the option Clear Bookmarks? Select Yes or No as appropriate.
2. If you clear a bookmark in your student profile, the bookmarks in all of your courses are
cleared.
3. If you bookmark an exam, it is strongly suggested that you type your response into a word processing program and save it to your hard drive before pasting it into the exam.
4. If the instructor has not enabled the Bookmark function, the student will not be able to
utilize this feature.
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Team In the Team area, students interact with members of their assigned team only. The instructor assigns members to each team. Students can upload documents that will only be viewed by other team members or their instructor, and use Discussion and Chat w
members of their team exclusively. Clicking the Team icon will produce an additional browswindow that can display a team assignment created by the course instructor. Team has its own toolbar and the components of the Team Toolbar will be explained below.
ith er
Note:
1. Teams are lesson specific. 2. If the Team icon is grayed-out, the instructor has not assigned teams for that lesson. If
you feel you should be on a team and don’t see a colored Team icon, contact your instructor.
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The Team Toolbar
Notes, Discuss, Chat, & Mailbox On the Team Toolbar, Notes, Discuss, Chat, and Mailbox function as described previously in this manual, except they are specific to the members of your team and the team assignment, and not all students in the course. Refresh
The Refresh icon will update the assignment and add any additions that have been made by you, the course instructor, or another Team member.
Files
When you click the Files icon, a new browser window will open. This window is used to upload files related to the team assignment, and to download files uploaded by other team members or the instructor. To upload a file, either enter the path to the file in the Attachment area, or click the Browse button to search for the file on your computer.
Once the path is entered, click the Upload File button to complete the upload. The upload could take a few minutes depending on your connection speed, file size, and Internet traffic. To download a file from the Team Files area, right-click the hyperlinked file name and select Save Target if Internet Explorer is being used, or select Save Link if Netscape is being used. Mac users can use control/click to select right-click. The Files screen will look similar to the following:
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Uploading Files in the Team Area
1. Files names can have a maximum of 30 characters that includes the extension and the period before the extension.
2. File names cannot have any spaces in them. If a space is desired, use the underscore _ to simulate a space in the file name. For example: your_filename.doc
3. Use no periods in the file name with the exception of the required period before the extension.
4. Students should name their documents according to the instructor’s directions. Mac users should use the Rich Text Format Extension (.rtf) so their files are accessible by Windows users.
If your file is not uploading:
1. You may have more than 30 characters in the name; the name may have a period where it shouldn’t; or the name may have a comma inserted in it.
2. You have a space in the file name. 3. You may have a virus. Files with viruses are prevented from uploading. Use a virus scan
and update your anti-virus software. 4. Clear your computer’s cache. 5. Call the LMS helpdesk.
View/Editor
This icon toggles between the View window and the Editor window. In the Editor window, you may enter your ideas, comments, or clarification for your team about the assignment. NOTE: Always be sure to return to the View window when you have finished editing. One team member can only use the Editor window at a time.
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In the View window, you can see other students’ thoughts regarding the assignment. The View window will look similar to the following:
View Window
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Figure 3: LMS Email feature (after clicking “Check Mail” hyperlink)
The email that was sent (see Figure 2) will have to be read using the student's regular email method (web-based email such as Yahoo!, Hotmail, etc.).
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Supported Operating Systems, Internet Browsers, and Internet Browser Settings
It is strongly recommended that you download and install a supported version of Microsoft® Internet Explorer or Netscape Navigator.
The supported operating system platforms and browser versions are:
• Windows 95/98/NT/2000/XP (Microsoft® Internet Explorer 5.5 – 6.x) • Macintosh OS 9 (rev. 9.2.1) (Microsoft® Internet Explorer 5.1.6 or Netscape
4.7 – 4.8) • Macintosh OS X (rev. 10.2.2) (Microsoft® Internet Explorer 5.2.2) • AOL and certain other Internet service provider browsers (Juno, MSN, NetZero,
etc.) – the Web browser provided with AOL's software and certain other Internet service providers (Juno, MSN, NetZero, etc.) is, in fact, either Internet Explorer or Netscape, depending on the provider. These Internet service providers, however, have changed some of the functionality of the browser. We recommend that you connect to the Internet using your Internet service provider account, minimize the account’s window, and then launch one of the above supported web browsers (depending on your computer platform). If you do not have a supported web browser installed on your computer, you will need to download the appropriate web browser from the web browser manufacturer. Links to download web browsers can be found below:
o Microsoft® Internet Explorer – http://www.microsoft.com/windows/ie/default.htm o Netscape Communicator --
http://wp.netscape.com/download/archive/client_archive4x.html
NOTE: The online course software does not support Netscape 6.x or any browsers not listed above (such as Safari and Opera) or any beta or public preview versions of any browser or operating system. We are in the process of beta testing Netscape 7.x and have found very few problems when using Netscape 7.x in conjunction with the online course software. However, we are not officially supporting Netscape 7.x until all problems encountered have been resolved. If you wish to use Netscape 7.x, please be advised that you may encounter problems for which we are unable to provide a solution.
Checking Browser Settings – Cookies, Cache, Java and JavaScript Some web sites store information in a small text file, called a “cookie,” on your hard disk. Cookies contain information about you and your preferences for that site. We do not collect or sell any information obtained from a cookie. Cookies must be enabled for your course(s) to work properly. (See the Configuring Your Browser to Accept Cookies section below.) From
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Figure 3: LMS Email feature (after clicking “Check Mail” hyperlink)
The email that was sent (see Figure 2) will have to be read using the student's regular email method (web-based email such as Yahoo!, Hotmail, etc.).
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Internet Explorer 5.2.2 (Macintosh only) • Launch Internet Explorer. • Click Explorer located on the menu bar and choose Preferences. • Expand the Receiving Files category. • Click Cookies. • Select Never ask under the When Receiving Cookies section. Note: If you want a
warning before accepting a cookie, select Ask for each cookie. • Click the OK button. • Close Internet Explorer. • Launch Internet Explorer and login to the online course software.
Internet Explorer 5.1.6 (Macintosh only)
• Launch Internet Explorer. • Click Edit located on the menu bar and choose Preferences. • Expand the Receiving Files category. • Click Cookies. • Select Never ask under the When Receiving Cookies section. Note: If you want a
warning before accepting a cookie, select Ask for each cookie. • Click the OK button. • Close Internet Explorer. • Launch Internet Explorer and login to the online course software.
Netscape 4.7x – 4.8x
• Launch Netscape. • Go to the Edit menu and choose Preferences. • Go to the Category section of the Preferences dialog box and click on the word
Advanced. • In the section titled Cookies, choose Accept all cookies. Note: If you want a warning
before accepting a cookie, check the box titled Warn me before accepting a cookie. • Click the OK button. • Close Netscape. • Launch Netscape and login to the online course software.
America Online (AOL) and certain other Internet service providers (Juno, MSN, NetZero, etc.)
The Web browser provided with AOL's software and certain other Internet service providers (Juno, MSN, NetZero, etc.) is in fact either Internet Explorer or Netscape, depending on the provider. These Internet service providers, however, have changed some of the functionality of the browser. We recommend that you connect to the Internet using your Internet service provider account, minimize the account’s window, and then launch one of the above supported web browsers (depending on your computer platform). If you do not have a supported web browser installed on your computer, you will need to download the appropriate web browser from the web browser manufacturer. Links to download web browsers can be found below:
• Microsoft® Internet Explorer – http://www.microsoft.com/windows/ie/default.htm
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• Netscape Communicator -- http://wp.netscape.com/download/archive/client_archive4x.html
Clearing Your Browser’s Cookies: Internet Explorer 5.5 – 6.x (PC only)
• Launch Internet Explorer. • Click Tools located on the menu bar and select Internet Options. • Be sure the General tab at the top is selected. • In the middle section, under Temporary Internet Files, click the button that says Delete
Cookies. • Click OK. Note: This may take a few minutes depending on the size of your cookies
folder, and the speed of your computer. • Click the OK button. • Close Internet Explorer. • Launch Internet Explorer and login to the online course software.
Internet Explorer 5.2.2 (Macintosh only)
• Launch Internet Explorer. • Click Explorer located on the menu bar and select Preferences. • Expand the Receiving Files category. • Click Cookies. • Select the cookies you wish to delete, and then click the Delete button. • Click the OK button. Note: This may take a few minutes depending on the size of your
cookies folder and the speed of your computer. • Close Internet Explorer. • Launch Internet Explorer and login to the online course software.
Internet Explorer 5.1.6 (Macintosh only)
• Launch Internet Explorer. • Click Edit located on the menu bar and select Preferences. • Expand the Receiving Files category. • Click Cookies. • Select the cookies you wish to delete, and then click the Delete button. Note: This may
take a few minutes depending on the size of your cookies folder and the speed of your computer.
• Click the OK button. • Close Internet Explorer. • Launch Internet Explorer and login to the online course software.
Netscape 4.7x – 4.8x
• Go to the Edit menu and choose Preferences. • Go to the Category section of the Preferences dialog box and double-click on the word
Advanced.
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• Click the Clear Memory Cache button. Note: This may take a few minutes depending on the size of your cookies folder and the speed of your computer.
• Click the OK button. • Close Netscape. • Launch Netscape and login to the online course software.
America Online (AOL) and certain other Internet service providers (Juno, MSN, NetZero, etc.)
The Web browser provided with AOL's software and certain other Internet service providers (Juno, MSN, NetZero, etc.) is in fact either Internet Explorer or Netscape, depending on the provider. These Internet service providers, however, have changed some of the functionality of the browser. We recommend that you connect to the Internet using your Internet service provider account, minimize the account’s window, and then launch one of the above supported web browsers (depending on your computer platform). If you do not have a supported web browser installed on your computer, you will need to download the appropriate web browser from the web browser manufacturer. Links to download web browsers can be found below:
• Microsoft® Internet Explorer – http://www.microsoft.com/windows/ie/default.htm • Netscape Communicator --
http://wp.netscape.com/download/archive/client_archive4x.html
Clearing Your Browser’s Cache: Internet Explorer 5.5 – 6.x (PC Only)
• Launch Internet Explorer. • Click Tools on the menu bar, and select Internet Options. • Be sure the General tab at the top is selected. • In the middle section, under Temporary Internet Files, click the button that says Delete
Files. • On the dialog box, make sure the Delete All Offline Content box is checked. • Click OK. Note: This may take a few minutes depending on the size of your cache, and
the speed of your computer. • Click the OK button. • Close Internet Explorer. • Launch Internet Explorer and login to the online course software.
Internet Explorer 5.2.2 (Macintosh only)
• Launch Internet Explorer. • Click Explorer located on the menu bar and select Preferences. • Expand the Web Browser category. • Click Advanced. • In the Update pages field of the Cache section, choose Always. • Under the Cache section, click the Empty Now button. Note: This may take a few
minutes depending on the size of your cache and the speed of your computer.
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• Click the OK button. • Close Internet Explorer. • Launch Internet Explorer and login to the online course software.
Internet Explorer 5.1.6 (Macintosh only)
• Launch Internet Explorer. • Click Edit located on the menu bar and select Preferences. • Expand the Web Browser category. • Click Advanced. • In the Update pages field of the Cache section, choose Always. • Under the Cache section, click the Empty Now button. Note: This may take a few
minutes depending on the size of your cache and the speed of your computer. • Click the OK button. • Close Internet Explorer. • Launch Internet Explorer and login to the online course software.
Netscape 4.7x – 4.8x
• Launch Netscape. • Click Edit on the menu bar, and select Preferences. • In the left side of the dialog box, expand the Advanced item, and then click on Cache. • Click Clear Disk Cache. Note: This may take a few minutes depending on the size of
your cache and the speed of your computer. • Click the OK button. • In the Document in cache is compared to document on network section, select Every
time. • Click OK. • Close Netscape. • Launch Netscape and login to the online course software.
America Online (AOL) and certain other Internet service providers (Juno, MSN, NetZero, etc.)
The Web browser provided with AOL's software and certain other Internet service providers (Juno, MSN, NetZero, etc.) is in fact either Internet Explorer or Netscape, depending on the provider. These Internet service providers, however, have changed some of the functionality of the browser. We recommend that you connect to the Internet using your Internet service provider account, minimize the account’s window, and then launch one of the above supported web browsers (depending on your computer platform). If you do not have a supported web browser installed on your computer, you will need to download the appropriate web browser from the web browser manufacturer. Links to download web browsers can be found below:
• Microsoft® Internet Explorer – http://www.microsoft.com/windows/ie/default.htm • Netscape Communicator --
http://wp.netscape.com/download/archive/client_archive4x.html
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Enabling Java and JavaScript for Your Browser: Internet Explorer 6.x (PC only; Windows XP only)
NOTE: If you log in using a System Manager or Registrar account, you MUST have Sun Microsystems’ JRE 1.3.1 installed in order to run reports and view the hierarchy. JRE 1.4.1 is not compatible with these features of the online course software. To download JRE 1.3.1 go to http://java.sun.com/products/archive/j2se/1.3.1_06/index.html and click on the appropriate link.
Once installed, follow the instructions below to enable Java and JavaScript for your browser. System Managers and Registrars will not be able to view reports or use the hierarchy feature unless Internet Explorer 5.5 – 6.x is used on a Windows 95/98/NT/2000/XP platform. The Netscape browser and Macintosh operating system are not supported for reports and the hierarchy feature.
**Initially, please make sure that you have the Microsoft Java Virtual Machine installed for your browser. This component can be downloaded from Microsoft’s website at:
http://www.microsoft.com/java/download.htm. For some course features, the Java Runtime environment may also need to be downloaded. Please continue reading this section for instructions on downloading and installing this component. If, after this installation, particular features of your course do not appear to be functioning, please check the following settings:
• In Internet Explorer, choose Tools, then Internet Option • Click the Advanced Tab • Under the Java(sun) section, uncheck the option for Use Java 2 for <applet>
Note: Windows XP does NOT provide the Java Runtime Environment (JRE) needed for certain features of the online course software. Before checking your settings for JAVA, please download and install the JRE from Sun Microsystems:
• Browse to: http://java.sun.com/getjava/download.html • Click the Begin Download button • Follow the onscreen instruction to install the software • Once the JRE has been installed (or if the application has been previously
installed), please consult the following instructions for Internet Explorer 6.x to enable the proper Java settings:
o Launch Internet Explorer. o Go to Tools located on the menu bar and select Internet Options. o Click the Advanced tab and scroll down to the Microsoft VM section. o The following options should be checked:
• Java console enabled • Java JIT compiler for virtual machine enabled
o For Registrars and System Managers only: If there is a Java (Sun) section on the Advanced tab, be sure all options under this section are unchecked.
o Click the OK button. o Close Internet Explorer.
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o Launch Internet Explorer and login to the online course software.
Internet Explorer 5.5 – 6.x (PC only) • Launch Internet Explorer. • Go to Tools located on the menu bar and select Internet Options. • Click the Advanced tab and scroll down to the Microsoft VM section. • The following options should be checked:
o Java console enabled o Java JIT compiler for virtual machine enabled
• For Registrars and System Managers only: If there is a Java (Sun) section on the Advanced tab, be sure all options under this section are unchecked.
• Click the OK button. • Close Internet Explorer. • Launch Internet Explorer and login to the online course software.
Internet Explorer 5.2.2 (Macintosh only)
• Launch Internet Explorer. • Click Explorer located on the menu bar and select Preferences. • Expand the Web Browser category. • Click Java. • Under the Java options section, be sure the Enable Java box is checked. • Click the OK button. • Close Internet Explorer. • Launch Internet Explorer and login to the online course software.
Internet Explorer 5.1.6 (Macintosh only)
• Launch Internet Explorer. • Click Edit located on the menu bar and select Preferences. • Expand the Web Browser category. • Click Java. • Under the Java options section, be sure the Enable Java box is checked. • Click the OK button. • Close Internet Explorer. • Launch Internet Explorer and login to the online course software.
Netscape 4.7x through 4.8x
• Launch Netscape. • Go to the Edit menu and select Preferences. • Go to the Category section of the Preferences dialog window and click the word
Advanced. • The following options should be checked:
o Enable Java o Enable JavaScript
• Click the OK button. • Close Netscape.
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• Launch Netscape and login to the online course software. America Online (AOL) and certain other Internet service providers (Juno, MSN, NetZero, etc.)
The Web browser provided with AOL's software and certain other Internet service providers (Juno, MSN, NetZero, etc.) is in fact either Internet Explorer or Netscape, depending on the provider. These Internet service providers, however, have changed some of the functionality of the browser. We recommend that you connect to the Internet using your Internet service provider account, minimize the account’s window, and then launch one of the above supported web browsers (depending on your computer platform). If you do not have a supported web browser installed on your computer, you will need to download the appropriate web browser from the web browser manufacturer. Links to download web browsers can be found below:
• Microsoft® Internet Explorer – http://www.microsoft.com/windows/ie/default.htm • Netscape Communicator --
http://wp.netscape.com/download/archive/client_archive4x.html As A Last Resort… Sometimes, clearing your browser’s cache and making changes to your browser’s Java/JavaScript, cache and cookie settings does not solve your problem. As a last resort, reinstall your web browser and try to log in to the online course software. If this does not solve your problem, please e-mail [email protected].
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