fostering collaboration with wikis and weblogs darlene fichter data library coordinator, u of s...
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Fostering Collaboration with Wikis and Weblogs
Darlene Fichter
Data Library Coordinator, U of S Library
October 26, 2005
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Overview
Collaboration– Trends
Examples– Weblogs– Wikis
What to use when?
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Collaboration Happens at Different Levels
Community level– Relatively intense interactions– Rheingold - “enough people carry on public discussions
long enough, with sufficient human feeling, to form webs of personal relationships in cyberspace."
Network level– Interaction based around a topic or subject
Team level– Based around a project, task, process
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Tim Berners-Lee
The Web is “an information space through which people can communicate, but communicate in a special way: communicate by sharing their knowledge in a pool. The idea was not just that it should be a browsing medium. The idea was that everybody would be putting their ideas in, as well as taking them out.”
Tim Berners-Lee, talk at MIT Laboratory for Computer Science (LCS) 35th Anniversary celebrations, April 14, 1999 www.w3.org/1999/04/13-tlb.html
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Technologies & Online Collaboration
– Discussion forums– Email– Instant messaging– Newsgroups– Webcasts– Web conferencing– Weblogs
– Team rooms– Instant messaging– Text messaging/wireless– RSS– Wiki– Expertise location– FOAF
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Enterprise Collaboration Study
Ambrozek and Cothrel surveyed a number of corporations about their use of collaboration tools for employees and for customers– Integral to how we operate today – cannot operate
without online collaboration– Past the early adoption phase and the reluctance to
participate has eroded
Online Communities in Business 2004: Past Progress, Future Directions. Jenny Ambrozek and Joesph Cothrel http://www.kwork.org/Stars/ambrozek/ambrozek_cothrel.html
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Reality Check
Hard to quantify and measure the ROI for online communities/collaboration
The requirements for creating and maintaining communities is poorly understood
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Trends: Customers
Continuing to expand in the use of technologies
Different platforms and different functionality
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Trends: Employees
Narrowing to focus on team rooms or electronic workspaces and expertise location
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Technology Trends
Jenny Ambrozek and Joesph Cothrel. Online Communities in Business: Past Progress, Future Directions. 7th International Conference on Virtual Communities The Hague, Netherlands. June 15, 2004 http://www.infonortics.com/vc/vc04/slides/cothrel.pdf
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What is a Weblog?
Blog/ Weblog isA web page containing brief entries arranged
chronologicallyCan be a a journal or diary, ‘What’s New’
page or links to other web sites“To me, the blog concept is about three things: Frequency, Brevity, and Personality.”
Evan Williams (creator of Blogger)
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Weblogs are More
They have been called personal web publishing communities*
Weblogs don’t stand alone– Relate / link to other blogs and the world– Connect people together with a common interest
*Dave Winer http://newhome.weblogs.com/personalWebPublishingCommunities
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Weblog Usage
90% of corporations are using weblogs or plan to use weblogs according to Guidewire’s survey in September 2005
Blogging in the Enterprise: Executive Summary from the Guidewire
Group Market Cycle Survey - October 2005
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Primary Uses of Internal Weblogs
Knowledge-sharing (63%)Internal communications (44%) Project management (30%) Personal knowledge management (23%) Event logging (23%) Team management (20%)
Blogging in the Enterprise: Executive Summary from the Guidewire
Group Market Cycle Survey - October 2005
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Key Benefits
Improved internal communications (77%)Replacement of other exiting work processes (41%)Replacement of email (39%)
Blogging in the Enterprise: Executive Summary from the Guidewire
Group Market Cycle Survey - October 2005
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Blogs & Library Collaboration: Customers
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Blogs: Professional Development
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Library Examples: Internal Collaboration
Reference Desk weblogsLearning Commons or IT Help Desk
blogsTeam or departmental blogsProject or committee blogs
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What is a “Wiki”?
Web application invented by Ward Cunningham in 1994 that allows anyone to add content and anyone to edit it. “It’s a tool for collaboration, really, we don’t know
quite what it is by it’s a fun way of communicating asynchronously across the network”.
Wiki means “quick” in Hawaiian
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Wikis Characteristics
Intended to be a simple to use as writing so you can focus on the content, not the mechanics and syntax
No HTML required
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Wiki Pages
Home Page Contact Us Subjects Databases
edit edit editedit
Wiki pages look like web pagesAnyone with a web browser can read a wiki site
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Click, Type and Save
edit editsave
...Internet Librarian 2005
...Internet Librarian 2005
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Creating New Pages
Title
… NewName …
edit edit
NewName
Create a new page by writing its name with at leat two upper case letters i.e. CamelCase Click on any WikiName to see pages that link to it
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Collaboration Applications
DiscussionsMeeting notes and reportsShared knowledge repositoryCollaborative writingCourse based wikisCommunities
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Wiki Examples: Wikipedia
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Wikipedia: Recent Changes
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Wikipedia: London Bombings
It shows the first 923 edits to the Wikipedia entry
Movie Link of changes
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Wikipedia: Viewing History
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Wikipedia: Talk Page
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Wiki Gardeners
Person who goes around tidying up the wiki, pruning, editing, organizing, and cleaning up
Usually liked and respected
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WikiTravel
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WikiFish: community
Students, staff, faculty at the Auburn University School of Architecture
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IAwiki:community
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Library Success: A Best Practices Wiki
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What Would Batgirl Do?
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University of Connecticut Libraries' Staff Wiki
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Ohio University Libraries Biz Wiki
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Conference Wiki
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MIT B-Team
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Installed Wiki Software Feature Chart*
*Tonkin, Emma. Making the Case for a Wiki. Ariadne, January 2005
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“Hosted” Wikis
pbWiki http://pbwiki.com/Seedwiki http://www.seedwiki.com/XWiki http://www.xwiki.com
Hosted Wiki Feature Chart– http://en.wikibooks.org/wiki/Wiki_Science:How_to_start_a_Wiki
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“Enterpise Blog” and “Enterprise Wiki”
0
200000
400000
600000
800000
1000000
1200000
2001 2002 2003 2004 2005
Years
Number of Web Pages Containing a Specific Phrase
Enterprise wikiEnterprise blog
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Wikis WeblogsUnstructured
Default is anyone edits
Management is easier: versions, rollback and change long
Less familiar
Default is by date, reverse chronological
Anyone comments
New entries are shown as “RSS”, edits not usually tracked
More familiar
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Want Both?
Commercial solutions– Socialtext, Confluence
Free solutions: “blikis”– Hosted, installed, plugins such as MoinMt for
Movable Type
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Brainstorm: Library Collaboration
What is your purpose?– Which tool?
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More Information on Wikis and Blogs
My Furl Archive– Wikis …– http://www.furl.net/members/fichter
Steven Cohen’s and Jenny Levine’s Internet Librarian presentations – http://www.theshiftedlibrarian.com/archives/2005/
10/25/blogs_vs_wikis_presentation.html
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Thank you
Questions?
Darlene Fichter University of Saskatchewan Libraries
library.usask.ca/~fichter/