O R A C L E F A Q

Frequently Asked Questions About Oracle Siebel CRM

Introduction

Oracle Siebel CRM is the most complete on premise

CRM application on the market with thousands of

customers and millions of users counting on it every day

to deliver business value and great customer

experiences. From time to time questions are asked

about Oracle’s commitment to Siebel and about the

Siebel strategy and product roadmap. We’ve created

this FAQ to address those questions.

Question and Answers Q: Is Siebel CRM still a General Availability product?

A: Yes. Oracle does review proposed solutions to ensure they are the best fit for customer needs but we do not believe one application or deployment option fits all enterprises, and we continue to recommend Siebel to all customers for whom it is the right choice.

Q: Is Oracle still investing in Siebel?

A: Yes, Oracle continues to invest significantly in Siebel. Since the acquisition, Oracle has introduced 7 new releases of Siebel, including 40 new products and 526 new features. In fact Oracle has accelerated Siebel releases and we currently release annual innovation packs. Our investment in Open UI is a testament to significant innovation, and we openly share our roadmap on substantial enhancements going forward.

Q: Have there been changes in the number of Oracle people supporting Siebel?

A: Direct Siebel investment has grown in the last 3 years. Oracle’s investment in Customer Experience & Industry Innovation serves to increase Siebel’s reach through

leverage as we build out integrations to numerous best of breed applications in the portfolio.

Q: Will Oracle Support for Siebel change?

A: There are no plans for changes. Currently over 82% of customers are on the latest release of Siebel, which entitles customers to Premier Support. This guarantees Siebel customers a predictable and known cost for support. We have also invested in monthly Patchsets to facilitate rapid fix delivery.

Q: Is Oracle still putting emphasis on CRM?

A: Yes, but Oracle has broadened from a focus on just CRM to Customer Experience as a whole, and we are acquiring and developing products that augment Siebel to address the entire customer lifecycle with best of breed solutions. Analysts recognize this investment by placing Oracle in more leader quadrants than any other CRM vendor.

Q: What are the general themes for Siebel investment going forward?

A: Oracle is primarily focused on three themes when we determine the Siebel product roadmap. One theme is Customer Experience, improving product usability and extending functionality by integrating with other CX portfolio products. The second theme is Industry Innovation, where Siebel is available in 20+ industry editions and is always introducing new innovations in those industries. The third theme is Business Agility, making Siebel easier and faster to install, upgrade, and change as needed to address changing business requirements.

Q: Is Siebel addressing mobility?

A: Yes. Siebel has had mobile functionality for near 20 years, recognizing its criticality to field sales & service reps. New Siebel mobile applications work both online and offline across a variety of mobile devices taking advantage of native device capabilities and making it easy and efficient for mobile workers.

2 | Siebel CRM FAQ

O R A C L E F A Q

Q: Is Siebel a platform from which I can extend and grow? Additional Resources A: Many of the features that Siebel delivers are extensible

and have out of the box administrative capabilities. You can create new products, prices, promotions, territories, warranties, etc. using these capabilitieis. The Siebel Object Manager, UI framework and Tools provide a robust platform for additional extensibility. Siebel has 20+ industry solutions built on the platform and our customers further develop integrations, extensions and custom functionality using the Siebel platform.

A: Furthermore, many customers are now extending their Siebel deployments with integrations to other Oracle CX Portfolio products such as Sales Cloud, Service Cloud, Marketing Cloud, ATG and others to deliver a completely seamless customer experience for their users.

Q: How can I stay more up to date on Siebel?

A: One way is to register for the monthly customer webcast series where we keep customers up to date on the latest innovations with Siebel, talk about the product roadmap and share customer success stories. Use this link to register: Register for Monthly Customer Webcasts on Siebel

• Webcast on Solving the Next Generation of Business Challenges with Siebel

• Webcast on Extending Siebel to the Latest Devices

• Whitepaper: Siebel CRM Upgrade Best Practices at Rabobank

• Whitepaper: Oracle Service Cloud Integration with Siebel Service

• Profit Magazine Article: Miles Ahead with Southwest Airlines

• Datasheet on Siebel Social Media Integration

• Web Portal: Customer Experience @ Oracle

• Video on Oracle's Managed Cloud Services

• eBook on Oracle's Cloud Offerings

Oracle Corporation, World Headquarters Worldwide Inquiries 500 Oracle Parkway Phone: +1.650.506.7000 Redwood Shores, CA 94065, USA Fax: +1.650.506.7200

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